Comentaris recents de clients

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de 1738 comentaris
  • Neteja 8,2
  • Serveis 7,7
  • Ubicació 8,7
  • Comoditat de l'habitació/Nivell 8,3
  • Servei 8,6
  • Relació qualitat preu 8,5
  • Menjar/menjador 7,6
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sven, Noruega
Persona que viatja sola
Superior
Estada de 2 nits en de novembre de 2014
I will return
Staff performance, central location, healthy breakfast
I had an enjoyable stay. The management clearly has all of the staff focusing on giving each guest attention and a focus on making us all feel welcome. Guided tours and excursions were arranged for me, and my room was upgraded two nights :-)
Comentat el 21 de desembre 2014

Ace, Filipines
Grup
Superior
Estada d'una nit en de novembre de 2014
Great Service
Great Service, Friendly Staff and Value for Money
We got free room upgrade, staff are very friendly and nice.
Comentat el 18 de desembre 2014

Eric, Regne Unit
Parella
Delux
Estada de 3 nits en de desembre de 2014
on arrival
Location
On arrival the manager tried very pushy to get us to book trips to Halong Bay and Sapa before we had booked in. The room had no cupboard space at all, the wall sockets were broken, just one to use for the kettle, the toilet seat was broken, but the general staff were very polite.
Comentat el 17 de desembre 2014

Volker, Alemanya
Persona que viatja sola
Superior
Estada de 2 nits en de novembre de 2014
My best stay during my trip though Indochina.
The variety oft the breakfast (Asien and Europien dishes) was the best. They immediately refilled all plates. The staff is very helpfull and make you really feel home. My special thanks to Nancy.
Be carefull, when choosing a room in Indochina. 'No View' means no window at all, or if the room has a window, it faces the wall of the neighboring house just centimeters in front of it. So it is well worth, to spend the extra money and select a room with a view.
Comentat el 17 de desembre 2014

kenny, Malàisia
Persona que viatja sola
Superior
Estada d'una nit en de desembre de 2014
worth it!!
good location, friendly staff, comfortable and safe for staying
it was one of the great hotel during my stay in vietnam about one week. The staffs are friendly and really doing their job very well especially Mr Joe. Surely i will choose to stay there if i visit hanoi in the future.
Comentat el 16 de desembre 2014

Ian, Austràlia
Grup
Superior
Estada de 6 nits en de desembre de 2014
Very polite and friendly staff with great location
Location,Staff & upgrade for free
Comentat el 15 de desembre 2014

george, Regne Unit
Parella
Superior
Estada de 3 nits en de novembre de 2014
nice stay
nice staff , nice foods , good location
very pleasant stayed ! nice staffs , nice foods , clean room , good city view , Joe gave good price
Comentat el 12 de desembre 2014

Job, Països Baixos
Parella
Superior
Estada de 2 nits en de maig de 2013
Horrible room with even worse bathroom
Location, location, location
We got a room next to the lobby. The room didn't have any windows, the AC wasn't working, the bathroom flooded when showering and worst of all the toilet was located right under the shower head, so got wet every time you take a shower. Ridiculous
Comentat el 09 de desembre 2014

Whitney, Estats Units
Parella
Superior
Estada d'una nit en de desembre de 2014
Great value, amazing costumer service
The customer service, room size, cleanliness
It was great, Joe and Richie at the front desk are reliable, hardworking and honest. It's been such a pleasurable experience, they make you feelas though you're family.
Comentat el 06 de desembre 2014

Anthony, Malàisia
Persona que viatja sola
Superior
Estada d'una nit en de novembre de 2014
Rest and convinience when i needed the most
always helpful customer service, 5 minutes to hoan kiem lake by foot, early check in without charges
i cant forget the day after a tiring early morning flight, never slept the day before, when i arrived at the hotel at 10am, they immediately early checked me in with free room upgrade without me even asking it, i was very thankful... the best part their breakfast was surprisingly better for this standard of hotel...location is fantastic that you will reach everything by foot within minutes..the customer service are always ready to help you with whatever question or assistance needed
Comentat el 06 de desembre 2014


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