Comentaris recents de clients

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de 1733 comentaris
  • Neteja 8,2
  • Serveis 7,8
  • Ubicació 8,7
  • Comoditat de l'habitació/Nivell 8,3
  • Actuació del personal 8,6
  • Relació qualitat preu 8,5
  • Menjar/menjador 7,6
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Kevin, Nova Zelanda
Persona que viatja sola
Superior
Estada d'una nit en de setembre de 2014
Great hotel. Great location
The staff were so friendly ,honest and helpful the room was clean and very tidy. Air con. Fridge , nice hot shower. No stairs to climb. Wi. Very fast.in every room.
I would stay here again. It's in best part of old Hanoi ,easy walking distance to the lake and all the shopping including bars. . It a safe area for anyone wishing to travel to Hanoi.
Comentat el 12 de setembre 2014

Norman, Austràlia
Parella
Delux
Estada de 2 nits en d'agost de 2014
Hanoi Central
Staff were friendly and helpful. Great location in Hanoi, walking distance to many places of interest. We felt safe and had fun.
We enjoyed our stay. The hotel staff organised the tours we wanted quickly and efficently. We were able to leave excess baggage at the hotel for a few days safely. It was comforting to have a couple of 24/7 contact phone numbers if anything went wrong anywhere. (It didn't)Fun place fun people.
Comentat el 11 de setembre 2014

Go, Corea del Sud
Viatger de negocis
Habitació familiar de luxe amb vista a la ciutat (4 adults)
Estada d'una nit en de febrer de 2014
Excellent hotel with lovely staff
Best location, friendly staff and good breakfast
The staff are really welcoming, helpful and efficient. The hotel and facilities are spotless with very spacious and comfortable rooms. The overall experience is one you would normally expect from a hotel with much more expensive rates. Thank you to all there for a lovely stay! Could not expect more from a 3.5 star hotel and highly recommend Thaison palace hotel
Comentat el 11 de setembre 2014

Julie, Regne Unit
Família amb nens grans
Superior
Estada d'una nit en d'agost de 2014
The best hotel stay in our 6 weeks of travelling
The lovely staff especially Joe, how welcome everyone makes you feel and the excellent customer service they provide
We had the most amazing time at the Thaison Palace Hotel, Joe was so charming and so very helpful and went out of his way to make sure we we enjoyed our stay; we haven't experienced customer service like this anywhere else in all our travels and we would most definitely stay there again if we went back to Hanoi. Can't recommend it enough!
Comentat el 11 de setembre 2014

yukiyoshi, Japó
Grup
Suite, vista sobre la ciutat
Estada d'una nit en d'agost de 2014
smile and hospitality
Convenience, clean room and smile
All hotel persons are really nice. They smiled and made us happy. They spoke joke always. We are pleased.
Comentat el 10 de setembre 2014

guo, Singapur
Parella
Superior
Estada de 2 nits en de desembre de 2013
great location, friendly staff
staff, location, breakfast!
i love the breakfast, it was asian style, simple and tasty. The attendant at the hotel counter tried to sell us some tour packages, but when we politely decline, he did not show us any attitude. Helpful hotel staffs!
Comentat el 07 de setembre 2014

Leong, Singapur
Persona que viatja sola
Superior
Estada de 2 nits en d'agost de 2013
budget value hotel
value, location, staff
reasonable stay, not very comfy as the room as compact, and not very clean. Surprised that there was a desktop computer in my room. Luckily the staff understand simple English..however not every staff on duty is friendly
Comentat el 06 de setembre 2014

Cole, Nova Zelanda
Persona que viatja sola
Delux
Estada d'una nit en de setembre de 2014
Fantastic
Customer service
Best service I've had at a hotel
Comentat el 05 de setembre 2014

Barbara, França
Parella
Habitació familiar de luxe amb vista a la ciutat (4 adults)
Estada de 2 nits en de febrer de 2014
Best hotel and cheapest price
room, staff, location, coffee and breakfast were the best
So cheap hotel and excellent quality. Room was very clean and large. Very good location was well. Everything was excellent and much exceeded our expectation. Thank you Joe, Kenny, Ana and Richie you are superb!
Comentat el 02 de setembre 2014

maritess, Filipines
Grup
Superior
Estada d'una nit en d'agost de 2014
Best staff! Clean hotel and rooms. Good breakfast.
Best staff! Good location and good breakfast!
Hotel staff were very helpfull and accomodating. They speak fluent english and gives advise on places to go to. They have good breakfast. Rooms are very clean with good wifi.
Comentat el 01 de setembre 2014


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