The Cascades Hotel at Sun City
The Cascades Hotel at Sun City
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 The Cascades Hotel at Sun City

  • Mida de l'habitació: 30 m²/323 ft²
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Vista interior The Cascades Hotel at Sun City
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Piscina The Cascades Hotel at Sun City
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Piscina The Cascades Hotel at Sun City
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AL MAPA The Cascades Hotel at Sun City
AL MAPA
Excel·lent
Ubicació
8,8
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S'ha eliminat dels favorits
Excel·lent
Basada en 67 comentarisVeure el que han dit els hostes
8,0
/
10
Excel·lent confort i qualitat de l'habitació
8,5
Relació qualitat preu7,0
Distància des del centre45.0 Km
Puntuació de la ubicació8,8
  • Enllaç amb l'aeroport

  • Platja privada

  • Canvi de divisa

  • Wifi gratis a totes les habitacions

Opcions d'habitació
8,5
Excel·lent
Confort i qualitat de l'habitació
Flamingo
Flamingo
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  • Mida de l'habitació: 240 m²...
  • Veure: jardí
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Luxury
Luxury
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  • Mida de l'habitació: 44 m²/...
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  • 1 llit extragran
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Suite Luxury (Luxury Suite)
Suite Luxury (Luxury Suite)
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  • Mida de l'habitació: 66 m²/...
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  • 1 llit extragran
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Familiar Superior (Superior Family)
Familiar Superior (Superior Family)
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  • Mida de l'habitació: 33 m²/...
  • Veure: jardí
  • 1 llit extragran i 1 sofà l...
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Luxury 2 llits (Luxury Twin)
Luxury 2 llits (Luxury Twin)
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  • Mida de l'habitació: 31 m²/...
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  • 2 llits individuals
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Habitació Paraplegic (Paraplegic Room)
Habitació Paraplegic (Paraplegic Room)
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  • Mida de l'habitació: 33 m²/...
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  • 1 llit extragran
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Superior luxosa (Superior Luxury)
Superior luxosa (Superior Luxury)
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  • Mida de l'habitació: 44 m²/...
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  • 1 llit extragran
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Habitació familiar de luxe (Luxury Family)
Habitació familiar de luxe (Luxury Family)
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  • Mida de l'habitació: 33 m²/...
  • Veure: jardí
  • 1 llit extragran i 1 sofà l...
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Habitació individual de luxe (Single Luxury)
Habitació individual de luxe (Single Luxury)
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  • Mida de l'habitació: 30 m²/...
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Single Deluxe Superior
Single Deluxe Superior
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  • Mida de l'habitació: 44 m²/...
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Avís important

The property’s swimming pool will be closed between July 7, 2019 and August 7, 2019.

Comentaris recents de clients

Comentaris d'Agoda (67)Comentaris de Booking.com (1120)
8,0
/
10
Neteja8,2
Serveis7,9
Ubicació8,8
Confort i qualitat de l'habitació8,5
Servei7,6
Relació qualitat preu7,0
Proporcionat per clients autèntics de Agoda
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amplia
Tipus d'habitació
Habitació Paraplegic
Luxury 2 llits
Superior luxosa
Habitació familiar de luxe
amplia
46 comentaris d'hostes verificats
123
6,8
Philip, Regne Unit
Parella
Luxury 2 llits
Estada de 2 nits en de setembre de 2018
Bé”
Disappointed with the hotel, although great location and grounds. Our aircon did not work properly and even after two visits (after a lot of chasing) still did not as the fan was not working. Bizarrely, the hair dryer was hard wired into a bedside drawer well away from a mirror, so could not move it or see myself using it! Hotel looked "tired" and not 5 star level. Restaurants excellent though.
Comentat el 03 d'octubre 2018
6,0
Peter, Regne Unit
Parella
Superior luxosa
Estada de 3 nits en de maig de 2018
Not very good value for the price ”
Hotel very old, swimming pool empty, superior luxury room without terrace
Comentat el 26 de maig 2018
Thank you for your comment and for choosing the Cascades Hotel as your preferred lodging facility for your stay at the Sun City Resort. Thank you for bringing to my attention the various points of concern. These have all been noted and I have discussed the issues with the relevant Management concerned who have devised and implemented a remedial plan of action in order to ensure we do not have a recurrence. Please be advised that we are doing renovations from the 1st of July 2018. As part of an international brand which prides itself on service, and front runners in the industry we serve; corrective measures have been devised and implemented to eliminate the possibility of re-occurrence in the near future as excellence is not an accomplishment but is rather a spirit and a never ending process that Hoteliers strive to master. Your comments will help us address the issue you brought to our attention so we can improve our service.
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The Cascades Hotel at Sun City
7,2
Notable
Timothy, Irlanda
Parella
Superior luxosa
Estada d'una nit en de març de 2018
Nice but dated”
Stayed here after a few nights in Pilansberg game reserve. It was very pleasant, but definitely shades of former glory.
Comentat el 23 d'abril 2018
Thanks for staying with us. We appreciate your feedback!
Resposta 03 de maig 2018
The Cascades Hotel at Sun City
4,8
Goolam, Sud-àfrica
Família amb nens menuts
Luxury 2 llits
Estada de 4 nits en de març de 2018
I expected more”
I don't consider this property a five star. I've had the opportunity of travelling many destinations and stayed at many five star hotels, this by far was the most disappointing. breakfast was a nightmare. the so called 'heated pool' wasn't such. staff weren't very helpful neither were they cheerful. there were many muslim families present during my stay, and the hotel didn't bother catering for our dietary needs, very poor effort in the demarkation of food groups. The Cascades have much to learn if they desire recognition in the hospitality industry. I'm not a fussy person nor hard to please, but this vacation was definitely not worth the price. first and last visit to the cascades. wouldn't recommend this property for the discerning guest.
Comentat el 02 d'abril 2018
Thank you for your comment and for choosing the Cascades Hotel as your preferred lodging facility for your stay at the Sun City Resort. Thank you for bringing to my attention the various points of concern. These have all been noted and I have discussed the issues with the relevant Management concerned who have devised and implemented a remedial plan of action in order to ensure we do not have a recurrence. As part of an international brand which prides itself on service, and front runners in the industry we serve; corrective measures have been devised and implemented to eliminate the possibility of re-occurrence in the near future as excellence is not an accomplishment but is rather a spirit and a never ending process that Hoteliers strive to master. Your comments will help us address the issue you brought to our attention so we can improve our service. We truly appreciate your business and hope you will give us additional opportunities to serve your lodging needs. Kind Regards Asa
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The Cascades Hotel at Sun City
7,6
Notable
MAJEDI, Sud-àfrica
Parella
Luxury 2 llits
Estada de 4 nits en de gener de 2018
Notable”
Elevators need maintenance. Hotel needs upgrade everything looks dated. Breakfast definitely not up to standard. Overall not a 5 Star. Overpriced .
Comentat el 05 de març 2018
Thank you for the comment and to thank you for choosing the Cascades Hotel as your preferred lodging facility for your stay at the Sun City Resort. Thank you for bringing to my attention the various points of concern. These have all been noted and I have discussed the issues with the relevant Management concerned who have devised and implemented a remedial plan of action in order to ensure we do not have a recurrence. Please be advised that we will be doing renovations from the 1st of April 2018. As part of an international brand which prides itself on service, and front runners in the industry we serve; corrective measures have been devised and implemented to eliminate the possibility of re-occurrence in the near future as excellence is not an accomplishment but is rather a spirit and a never ending process that Hoteliers strive to master. Your comments will help us address the issue you brought to our attention so we can improve our service. We truly appreciate your business.
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The Cascades Hotel at Sun City
8,8
Excel·lent
Alexei, Estats Units
Parella
Habitació Paraplegic
Estada de 4 nits en de febrer de 2018
The best location in Sun City”
The location of Cascades is the best in this resort city. All the attractions are easily accessed by foot. There are plenty of very reasonably priced places to eat in the nearby Mall (like Nando's for instance). But the breakfast in the hotel is good enough and is served in a nice restaurant with comfortable chairs and big tables with the life piano music in the background. Some of the waiters could have shown more friendliness though. It would have been nice also if this restaurant was opened for lunch and dinner as well, but it is not the case. Generally, it is not clear where to find the food after 22:00. We didn't like the tap water and had to use the bottled water to make tea or coffee in the room. We enjoyed our stay and we were glad we selected this hotel, which seems the best in the area.
Comentat el 03 de març 2018
Thank you for your comment and for choosing the Cascades Hotel as your preferred lodging facility for your stay at the Sun City Resort. Thank you for bringing to my attention the various points of concern. These have all been noted and I have discussed the issues with the relevant Management concerned who have devised and implemented a remedial plan of action in order to ensure we do not have a recurrence. As part of an international brand which prides itself on service, and front runners in the industry we serve; corrective measures have been devised and implemented to eliminate the possibility of re-occurrence in the near future as excellence is not an accomplishment but is rather a spirit and a never ending process that Hoteliers strive to master. Your comments will help us address the issue you brought to our attention so we can improve our service. We truly appreciate your business.
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The Cascades Hotel at Sun City
10,0
Excepcional
Jacqui, Regne Unit
Parella
Luxury 2 llits
Estada de 2 nits en de febrer de 2018
Nice End”
We stayed in Sun City 3 weeks after travelling across South Africa. Check-in with Philyus was exceptional. The walks around the complex were pleasant and the variety of places to eat brilliant.
Comentat el 28 de febrer 2018
Thanks for staying with us. We appreciate your feedback!
Resposta 07 de març 2018
The Cascades Hotel at Sun City
8,0
Excel·lent
Ashita, Sud-àfrica
Família amb nens grans
Luxury 2 llits
Estada de 2 nits en d'octubre de 2017
Notable”
I always look forward to going to Sun City as it is a nice mid-week/weekend get away with loads of fun and adventure. However going back there after four years was somewhat different this time. I found the rooms at the Cascades to be less modern than I expected with a very dated look compared to what was advertised on the web. The entertainment centre had vastly changed to look somewhat like a mall more than an entertainment centre. This really killed my buzz. The pool at the Cascades was green! Which means we could only swim in one small section which was blue. This is not on especially during peak season! The water in my shower was cold in the mornings and only warmed up later on in the day. There is no adequate facility to ensure on going hot water. This was really frustrating. On the plus side the variety of restaurants and the new slides added to the valley of the waves made it a fun day in the sun. Although two slides were out of order. The staff were also very warm and friendly. Overall I would rate this trip a good one but I would think twice about staying at the Cascades again.
Comentat el 28 d'octubre 2017
Thank you for your comment and for choosing the Cascades Hotel as your preferred lodging facility for your stay at the Sun City Resort. Thank you for bringing to my attention the various points of concern. These have all been noted and I have discussed the issues with the relevant Management concerned who have devised and implemented a remedial plan of action in order to ensure we do not have a recurrence. As part of an international brand which prides itself on service, and front runners in the industry we serve; corrective measures have been devised and implemented to eliminate the possibility of re-occurrence in the near future as excellence is not an accomplishment but is rather a spirit and a never ending process that Hoteliers strive to master. Your comments will help us address the issue you brought to our attention so we can improve our service. We truly appreciate your business.
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The Cascades Hotel at Sun City
9,6
Excepcional
Priyanka, Índia
Parella
Luxury 2 llits
Estada d'una nit en de setembre de 2017
Grand room!”
Helped us with an early check in despite the hotel being completely booked out. Really helpful staff and great buffet breakfast.
Comentat el 17 de setembre 2017
Thanks for staying with us. We appreciate your feedback!
Resposta 07 de març 2018
The Cascades Hotel at Sun City
8,8
Excel·lent
badr, Aràbia Saudita
Família amb nens menuts
Luxury 2 llits
Estada de 4 nits en de setembre de 2017
Excel·lent”
The Elevator need maintenance
Comentat el 12 de setembre 2017
Thanks for staying with us. We appreciate your feedback!
Resposta 07 de març 2018
The Cascades Hotel at Sun City
8,0
Excel·lent
Frederick, Sud-àfrica
Família amb nens menuts
Luxury 2 llits
Estada de 5 nits en d'abril de 2017
Terrible check in but not on the part of the lady who checked me in - she tried her utmost to help”
When booking the two rooms I asked for either interleading rooms or rooms next to each other. I even called the Resort as was assured we had rooms next to each other. Upon arrival I was allocated rooms 710 and 718, how can I have my 5 year old staying so far from me? Absolutely disgusting service and these rooms don't come cheaply Secondly the heated pool was also turned off and the pool was not subject to maintenance and there was no warning either prior to or upon check in.
Comentat el 28 d'abril 2017
Thank you for your comment and for choosing the Cascades Hotel as your preferred lodging facility for your stay at the Sun City Resort. Thank you for bringing to my attention the various points of concern. These have all been noted and I have discussed the issues with the relevant Management concerned who have devised and implemented a remedial plan of action in order to ensure we do not have a recurrence. As part of an international brand which prides itself on service, and front runners in the industry we serve; corrective measures have been devised and implemented to eliminate the possibility of re-occurrence in the near future as excellence is not an accomplishment but is rather a spirit and a never ending process that Hoteliers strive to master. Your comments will help us address the issue you brought to our attention so we can improve our service. We truly appreciate your business.
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The Cascades Hotel at Sun City
4,8
Veloshnee, Sud-àfrica
Parella
Luxury 2 llits
Estada de 2 nits en de març de 2017
Acceptable”
Not wat I expected.
Comentat el 22 de març 2017
Thank you for your comment and for choosing the Cascades Hotel as your preferred lodging facility for your stay at the Sun City Resort. Thank you for bringing to my attention the various points of concern. These have all been noted and I have discussed the issues with the relevant Management concerned who have devised and implemented a remedial plan of action in order to ensure we do not have a recurrence. As part of an international brand which prides itself on service, and front runners in the industry we serve; corrective measures have been devised and implemented to eliminate the possibility of re-occurrence in the near future as excellence is not an accomplishment but is rather a spirit and a never ending process that Hoteliers strive to master. Your comments will help us address the issue you brought to our attention so we can improve our service. We truly appreciate your business.
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The Cascades Hotel at Sun City
9,2
Excepcional
Kathija, Sud-àfrica
Parella
Habitació Paraplegic
Estada de 3 nits en de febrer de 2017
Excellent”
Loved th security n cleanliness
Comentat el 20 de febrer 2017
Thanks for staying with us. We appreciate your feedback!
Resposta 07 de març 2018
The Cascades Hotel at Sun City
6,4
Nicolas, Sud-àfrica
Parella
Luxury 2 llits
Estada de 2 nits en de febrer de 2017
NA”
NA
Comentat el 16 de febrer 2017
Thanks for staying with us.
Resposta 07 de març 2018
The Cascades Hotel at Sun City
8,8
Excel·lent
Gary, Sud-àfrica
Parella
Luxury 2 llits
Estada de 2 nits en de gener de 2017
Great location, great value for money... service, almost there”
Sun City is unique. A curious mix of Butlin's and Las Vegas. It works though, and can be whatever you want it to be: golf holiday, relaxing by the pool, adventure and of course one of Africa's finest game reserves is next door. It also offers fine dining (alongside a plethora of fast food outlets in the main centre), but you have to track it down. South Africa is still learning customer service in the hospitality sector. Standards vary but Sun City is one of the best. To me it felt that the resort though, after a Rand 400 million revamp, is still unclear what its target market is. It is a great family destination, it is a relaxing pool holiday, it is a mass market slot machine and gambling destination (the main Casino feels more end of the pier seaside amusements in Blackpool than Monte Carlo) and of course it is a gateway to the Pilanesberg game reserve, where you will easily see elephant, rhino, hippo, lion. The resort attracts a mix of people from all backgrounds and it feels safe, which is a huge bonus for a South African destination. At the Cascades hotel, breakfast was good, but the management need to work out a way to avoid the queues. And, while this certainly does not affect me, for Islamic visitors (and there were quite a few), the hotel might like to ensure the bacon and sausages can not contaminate the other (very good) English breakfast choices. When putting scrambled egg or tomato onto the plate, it was impossible to stop the serving spoon touching the bacon. I was surprised to learn the the Sun City owners were also involved in Atlantis The Palm, Dubai, which I've visited many times. In fairness you can 'feel' the similarities but Sun City is a lot cheaper. Atlantis attracts wealthy holidaymakers from around the world, who expect the best. But of course there's no casino. And for me, the weather in Dubai is too hot for most of the year. South Africa really does have it beaten. Why more people from around the world fail to see the benefits o
Comentat el 30 de gener 2017
Thank you for your comment and for choosing the Cascades Hotel as your preferred lodging facility for your stay at the Sun City Resort. Thank you for bringing to my attention the various points of concern. These have all been noted and I have discussed the issues with the relevant Management concerned who have devised and implemented a remedial plan of action in order to ensure we do not have a recurrence. As part of an international brand which prides itself on service, and front runners in the industry we serve; corrective measures have been devised and implemented to eliminate the possibility of re-occurrence in the near future as excellence is not an accomplishment but is rather a spirit and a never ending process that Hoteliers strive to master. Your comments will help us address the issue you brought to our attention so we can improve our service. We truly appreciate your business.
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The Cascades Hotel at Sun City
9,6
Excepcional
Boniswa, Sud-àfrica
Família amb nens grans
Habitació Paraplegic
Estada d'una nit en de desembre de 2016
Excellent ”
The restaurant is not so convenient. We walked through the bushes to reach the dining facilities. Facilty staff had good attitude and facility very clean
Comentat el 25 de desembre 2016
Thanks for staying with us. We appreciate your feedback!
Resposta 07 de març 2018
The Cascades Hotel at Sun City
8,4
Excel·lent
Avril, Sud-àfrica
Grup
Luxury 2 llits
Estada d'una nit en d'abril de 2016
Wonderful experience. I was upgraded to a suite as it was my birthday. They also added a fruit basket and Champagne. Awesome experience. The suite was spacious and comfortable”
The room was clean and comfortable. Truly memorable experience. Bathrooms were very clean and nice. Would much rather stay at the cascades than any other hotel in sun city.
Comentat el 14 de desembre 2016
Thanks for staying with us. We appreciate your feedback!
Resposta 07 de març 2018
The Cascades Hotel at Sun City
2,4
Mick, Sud-àfrica
Viatger de negocis
Luxury 2 llits
Estada de 3 nits en de novembre de 2016
Not good”
Very over priced for what you get!
Comentat el 28 de novembre 2016
Thanks for staying with us. We appreciate your feedback!
Resposta 07 de març 2018
The Cascades Hotel at Sun City
6,3
Manfred, Namíbia
Parella
Luxury 2 llits
Estada de 4 nits en de desembre de 2015
The Cascades Hotel at Sun City”
rooms, variety and outdoors activities
Comentat el 07 de gener 2016
Thanks for staying with us. We appreciate your feedback!
Resposta 07 de març 2018
The Cascades Hotel at Sun City
6,3
Howard, Sud-àfrica
Persona que viatja sola
Superior luxosa
Estada d'una nit en d'octubre de 2015
Great Hotel but missing 5 star polish”
Location location location
The hotel itself is great but it isn't 5 star. A 5 star hotel has a fully stocked mini bar - here you need to call room service to stock it - I didn't bother. A 5 star hotel has dressing gowns in the closet - not here! Breakfast is great but staff are lazy and useless - nobody offers coffee / you need to search for a waiter who never smiles.
Comentat el 20 d'octubre 2015
Thank you for your comment and for choosing the Cascades Hotel as your preferred lodging facility for your stay at the Sun City Resort. Thank you for bringing to my attention the various points of concern. These have all been noted and I have discussed the issues with the relevant Management concerned who have devised and implemented a remedial plan of action in order to ensure we do not have a recurrence. As part of an international brand which prides itself on service, and front runners in the industry we serve; corrective measures have been devised and implemented to eliminate the possibility of re-occurrence in the near future as excellence is not an accomplishment but is rather a spirit and a never ending process that Hoteliers strive to master. Your comments will help us address the issue you brought to our attention so we can improve our service. We truly appreciate your business.
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The Cascades Hotel at Sun City
123
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