Dear Wong, Salam mesra and thank you for choosing The Pearl Kuala Lumpur as your preferred accommodation when you were in Malaysia. Your reviews and comments have been shared for further improvement and for your kind information, any guest who needed fast data can actually request for a rental of a dedicated mobile wi-fi usage all to himself for a mere MYR 50 per day use. This can be requested from our Front Desk. We are still hopeful that you will accord us a second chance to welcome you back where we can do differently to make your stay experience better and more valuable. Thank you. Lawrence Khoh Guest Relations Manager

Dear Lee, Salam mesra and thank you for choosing the Pearl Kuala Lumpur as your preferred hotel when you were in Kuala Lumpur. Thank you for sharing your feedback on the recent stay experience you had with us. We apologise for the shortfalls where we did not meet your expectations and for any inconveniences caused during the high traffic of movement hotel guests using the facilities. All of your concerns have been shared with the respective team for immediate amends and improvement. Ensuring every guest a comfortable stay while being accommodated with us is of great importance to our culture of great hospitality service delivery and we are always working hard to ensure it is impeccably taken care of. Thank you and we hope you would accord another opportunity to serve you differently and gain your trust on the next visit with us. Sincerely Lawrence Khoh Guest Relations Manager

Dear Lim, Salam mesra and thank you for choosing us as your preferred hotel and taking time to feedback on your recent stay experience. We are saddened that your desired expectation was not met and please accept our apology on this. If you could kindly write in and relate your concern on the mentioned issue, we will have the department head take stern action to put our customer service delivery back in place promptly. At The Pearl Kuala Lumpur, we always practice a great culture of guest service delivery excellence the moment any guest walks into our hotel. Ensuring every guest is well-taken care of with a comfortable and impeccable stay is of utmost importance to us. Please let us know how we could do it differently to gain your trust to welcome you back again. Thank you. Lawrence Khoh Guest Relations Manager The Pearl Kuala Lumpur

Dear Mr Sivakumar, Salam mesra and thank you for choosing The Pearl Kuala Lumpur as your preferred accommodation provider during your visit to Kuala Lumpur. We thank you for sharing your concern and we sincerely apologize for not meeting with your expectation upon your checking-in. However, a check with our Front Desk team, showed that the said room was immediately assigned per your request and the room change was done on the same day. We are still hopeful that you will accord us another opportunity to welcome you back as you have been our frequent returning guest. Thank you and see you soon on your next visit to Kuala Lumpur. Yours sincerely, Lawrence Khoh Guest Relations Manager The Pearl Kuala Lumpur

Dear Mr Goh, Salam mesra and thank you for choosing The Pearl Kuala Lumpur as your preferred accommodation provider when you were in Kuala Lumpur. We appreciate your taking time to share your feedback and rating us on the recent stay and equally happy to know that you have had a wonderful stay experience where our overall service and facilities had met your expectations. Your very wonderful way of expressing your assurance of a perfect review is a big encouragement for our teams to strive harder and to deliver great hospitality with utmost passion. At The Pearl Kuala Lumpur, all of us strongly believe in taking care of our valued guests while they are accommodated with us and working diligently to ensure that guests' expectations are seamlessly met. Thank you once again for rating us commendably well and we hope to have your wondrous presence again on your next visit to Kuala Lumpur. Yours sincerely, Lawrence Khoh Guest Relations Manager The Pearl Kuala Lumpur

Dear Mr Goh, Salam mesra and thank you for choosing The Pearl Kuala Lumpur as your preferred accommodation provider when you were in Kuala Lumpur. We appreciate your taking time to share your feedback and rating us on the recent stay and equally happy to know that you have had a wonderful stay experience where our overall service and facilities had met your expectations. Your very wonderful way of expressing your assurance of a perfect review is a big encouragement for our teams to strive harder and to deliver great hospitality with utmost passion. At The Pearl Kuala Lumpur, all of us strongly believe in taking care of our valued guests while they are accommodated with us and working diligently to ensure that guests' expectations are seamlessly met. Thank you once again for rating us commendably well and we hope to have your wondrous presence again on your next visit to Kuala Lumpur. Yours sincerely, Lawrence Khoh Guest Relations Manager The Pearl Kuala Lumpur

Dear Fui, Salam mesra and thank you for choosing us as your preferred hotel and taking time to share your reviews on the recent stay. Please accept our apology on the shortfalls where we did not meet your desired expectations. All of your comments and observations have been shared with our team and the respective departments for immediate service improvement. At The Pearl Kuala Lumpur, we strongly believe in taking care of our valued guests while they are accommodated with us and we are always working diligently to ensure that guests' expectations are duly met. Thank you once again for sharing your feedback and we hope that you will accord us another opportunity to do it differently to welcome you back again. Yours sincerely, Lawrence Khoh Guest Relations Manager The Pearl Kuala Lumpur

Dear Fui, Salam mesra and thank you for choosing us as your preferred hotel and taking time to share your reviews on the recent stay. Please accept our apology on the shortfalls where we did not meet your desired expectations. All of your comments and observations have been shared with our team and the respective departments for immediate service improvement. At The Pearl Kuala Lumpur, we strongly believe in taking care of our valued guests while they are accommodated with us and we are always working diligently to ensure that guests' expectations are duly met. Thank you once again for sharing your feedback and we hope that you will accord us another opportunity to do it differently to welcome you back again. Yours sincerely, Lawrence Khoh Guest Relations Manager The Pearl Kuala Lumpur

Dear Loo, Salam mesra and thank you for choosing us as your preferred hotel when you were in Kuala Lumpur. We are happy that your overall stay was pleasant and appreciate the time taken to feedback on the stay experience you have had. Indeed, our hotel location has been the most strategic for many travellers plying between KL and PJ during their business trip to Kuala Lumpur city. Ensuring guests a comfortable stay while staying with us is of great importance to us and we are always working hard to ensure that everything is impeccably taken care of. Thank you and hope to have you back again soon. Sincerely Lawrence Khoh Guest Relations Manager The Pearl Kuala Lumpur

Dear Chew, Salam mesra and thank you for choosing us as your preferred accommodation provider when you were in Kuala Lumpur. We appreciate your time taken to share your feedback and reviewing us on your recent stay and truly glad to know that you have had a pleasant stay where your desired expectations were duly met. Your very assured impression of a good stay is a big encouragement for our teams to strive harder and to deliver hospitality service the best we know how passionately. At The Pearl Kuala Lumpur, all of us strongly believe in taking care of our valued guests while they are accommodated with us and we are always working diligently to ensure that guests' expectations are impeccably met. Thank you once again for rating us commendably well and we would definitely look forward to welcoming you again with us on your next visit to Kuala Lumpur. Yours sincerely, Lawrence Khoh Guest Relations Manager The Pearl Kuala Lumpur

Dear Encik Izahar, Salam mesra and thank you for choosing The Pearl Kuala Lumpur as your preferred accommodation provider when you were in Kuala Lumpur. We appreciate your highlighting on some concerns where your desired expectation was not met, Guests coming to our hotel in their own vehicles are encouraged to have it parked at the two basement levels, where a privileged daily parking fee of RM3 per day with multiple entries is accorded. Guest must have the parking ticket validated at the Front Desk before making payment at the machines with that ticket to enjoy this privileged rate. Do write in and let us know how we can do it differently to gain your trust to welcome you back again. Lawrence Khoh Guest Relations Manager The Pearl Kuala Lumpur.

Dear Kuek, Salam mesra and thank you for taking time to pen down your feedback and rating us on the recent stay you had at our property when you were in Kuala Lumpur. We are extremely overwhelmed and thrilled to know that you had a great and wonderful stay experience where our overall service delivery and products had met your desired expectation with excellence. Your very positive words and assurance on the whole experience, have been shared with our respective teams. Your excellent ratings here is a huge encouragement for our team to work even harder. At The Pearl Kuala Lumpur, we strongly believe in giving the most meticulous care for our valued guests while they are accommodated with us. Thank you once again for rating us commendably well and we hope to have your wondrous presence again when you are in Kuala Lumpur. Wishing you "Gong Xi Fa Cai" ahead of the coming Lunar New Year. Lawrence Khoh Guest Relation Manager The Pearl Kuala Lumpur

Dear Li, Salam mesra and greetings from the The Pearl Kuala Lumpur. Thank you for taking time away to pen down your feedback and review the recent stay experience you have had at our property. Indeed, you were right that our location is a great convenience to many a travellers coming to us. Ensuring every guest with an impeccable and flawless stay is our utmost priority and with a small gesture of complimentary afternoon tea and free flow beverages, is our way of appreciating returning guests who had loved The Pearl as their preferred accommodation provider. We do have a dedicated hi-speed mobile wifi for personal usage where you can carry along with you but it comes with a small fee starting from MYR 35 a day rental, though. Thank you for having us in mind and we definitely would love to welcome you back again, soon. Sincerely, Lawrence Khoh Guest Relation Manager

Dear Ying, Salam mesra and we appreciated your taking time to review your recent stay experience at our property.Indeed, we are happy that your overall experience was up to expectation and you had splendid time exploring the beautiful neighbourhood facilities and enjoyed the F&B experience here. On your next trip, could we suggest you check on our Pearl Premier Room which comes with dedicated luxuries like, Nespresso gourmet coffee machine for coffee & tea making facilities, 40” LED television with satellite channels, minibar, Naturatex luxury latex mattress, goose-feathered pillows, controlled corridor access,Bluetooth Technology audio system, soft bathrobes, walk-in rain shower room, bathtub, and our exclusive Elemis Premium toiletries, just to name a few. Also, with the readily available of GRAB cars, moving about in KL city is such a breeze and affordable. We hope to have you back soon for another wonderful and great hospitality. Lawrence Khoh Guest Relation Manager

Dear Kuek, Salam mesra and thank you for taking time to pen down your feedback on the recent stay you had with us. We are extremely overwhelmed to know that your overall stay experience had been very pleasant and our service delivery had met beyond your expectation. Taking care of our valued guests while they are accommodated with us is very important to us and we constantly ensure that their expectations are always impeccably met. We thank you for rating us commendably well and will hope to have your wondrous presence again really soon. Lawrence Khoh Guest Relation Manager

Dear Munijit, Salam mesra and thank you for sharing your feedback with regards to the recent stay you have had with us. At The Pearl Kuala Lumpur, our team of passionate and dedicated associates will always do the best to ensure that every guest's expectation is comfortably met. But on certain occasion, when the hotel is running full, we may not be able to fulfil your request though we did our best. On that issue, please accept our apology. We are glad though, that you have found our service delivery and the dining experience was a favourable one for you. Do stay in touch with us and we would definitely love to have you back again and allow us a second chance to do differently to meet up to your expectation. Within you, we remain. Lawrence Khoh Guest Relation Manager

Dear Kok, Salam mesra & thank you for choosing us as your preferred accommodation provider recently. We appreciate your feedback and for highlighting the observation of your stay experience. We apologize for not meeting up to your expectations this time around. Our team leaders had been informed to make immediate amends. Usually, in any instance where a guest had brought up a concern with our Front Desk, we would have immediately done a quick room change. We strongly believe in taking care of our guests when they are with us and will ensure them a comfortable stay. For your information, our hotel is scheduled for an enhanced revamping and upgrading renovation work this year, where guests will enjoy a totally new and exciting stay experience. We hope that you will accord us another opportunity to do it differently to gain your trust to welcome you back again. Thank you. Sincerely, Lawrence Khoh Guest Relations Manager The Pearl Kuala Lumpur

Dear Chin, Salam mesra and thank you for choosing us as your preferred hotel when you were in Kuala Lumpur. We are happy that the overall stay was pleasant and appreciate your feedback on the stay experience. We apologise for the shortfalls where we did not meet your expectation but should any guest had in the first instance brought up the issue with our Front Desk, we would have assisted to rectify it. For your kind information, while all wi-fi in the room is provided complimentary, we do have a dedicated high-speed portable broadband for rental from as low as MYR 35+ per day which guest may enquire from our Front Desk. However, we have highlighted your concern to the team for improvement on this area. Ensuring guests a comfortable stay while staying with us is of great importance to us and we are always working hard to ensure it is impeccably taken care of. Thank you and hope to have you back again soon. Sincerely Lawrence Khoh Guest Relations Manager

Dear Jerrelyn, Salam mesra and thank you for taking time away to share your feedback on the stay experience you had with us when you were in Kuala Lumpur. We appreciate all the observations you have shared and we apologize for not meeting up to your expectations. All the concerns have been shared with the respective teams for amends and improvements. At The Pearl Kuala Lumpur, we strongly believe in taking care of our valued guests while they are accommodated with us and we are always working diligently to ensure that guests' expectations are duly met. Taking this opportunity, we invite you to write in to us and let us know where we could do differently so that we could make it better and more valuable for you. Looking forward to hearing from you. Yours sincerely, Lawrence Khoh Guest Relation Manager The Pearl Kuala Lumpur

Dear Mr Damien, Salam mesra and thank you for choosing The Pearl Kuala Lumpur as your preferred hotel. We appreciate your kind feedback and rating us here on this review. We appreciated your taking time to share your observations of your stay experience and all your comments have been duly noted and shared with our team. Please accept our apology for not meeting your expectation this time but if a guest had in the first instance bring this up with our Front Desk, we would have immediately make good with a room change. At The Pearl Kuala Lumpur, ensuring our valued guests a comfortable stay while being accommodated with us is of utmost importance to us and we are always constantly working hard to ensure all is impeccably taken care of. Thank you once again and we are still hopeful of another opportunity to welcome you again on your next visit to Kuala Lumpur. Yours sincerely, Lawrence Khoh Guest Relation Manager The Pearl Kuala Lumpur