The Swan Inn Pub

So we had a lovely first day and then it got to Saturday night our group went on a night out and were ensured we could get back in using the side door. We arrived back at the hotel at 3am to find we were locked out we called and knocked the door and rang the doorbell but no answer we spent an hour sitting on the floor in the freezing cold at 4am. Finally we saw someone who worked there the manager came over and the way he spoke to us was disgusting shouting aggressively at my friend for making noise as a neighbour had complained however there was no apology at the fact one of his staff had locked us out of a hotel we paid for. When I tried to explain we were making noise because we couldn't get in and had to knock a door which was the only sensible thing to do he came very close to my face and was extremely intimidation. The things he said to us were vile banning us from his village all because we were knocking a door to get into a hotel we had paid for and had been locked out. If we hadn't knocked the door we would have been outside until 7am. The fact there was no apology is appalling and even though I'm 'banned from th village' I won't ever be returning. I would have asked for my money back but he was so aggressive that I didn't dare