Cachet Resort Dewa Phuket
Cachet Resort Dewa Phuket
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"The staff were cheerful and mostly eager to help."

Martin

|

May 12, 2018

Deluxe - View Cachet Resort Dewa Phuket
Deluxe - View
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Lobby Cachet Resort Dewa Phuket
Lobby
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Lobby Cachet Resort Dewa Phuket
Lobby
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Swimming pool [outdoor] Cachet Resort Dewa Phuket
Swimming pool [outdoor]
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Excellent
Location
8.2
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Excellent
From 1126 reviewsSee what guests said
8.5
/
10
Excellent cleanliness
8.9
Recommended by 83% of guests
Value for money8.4
Distance to city center25 km
Location rating8.2
Nearest airportPhuket International Airport (HKT)
Distance to airport1.8 km
83%

would recommend to a friend

Agoda Preferred Property

  • Airport transfer

  • 110 meters to the beach

  • Free Wi-Fi in all rooms!

  • Hot tub

Room choices
8.8
Excellent
Room comfort & quality
This property is in high demand!Last booked 5 hours ago | 19 travelers are looking at this property right now
Grand Pool Villa
Grand Pool Villa
...
  • Room size: 106 m²/1141 ft²
  • Garden view
  • 1 king bed
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Pool Villa
Pool Villa
...
  • Room size: 130 m²/1399 ft²
  • Pool view
  • 1 double bed
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1-Bedroom Suite
1-Bedroom Suite
...
  • Room size: 67 m²/721 ft²
  • Pool view
  • 1 double bed
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Deluxe
Deluxe
...
  • Room size: 38 m²/409 ft²
  • Garden view
  • 2 single beds or 1 king bed
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2-Bedroom Suite
2-Bedroom Suite
...
  • Room size: 110 m²/1184 ft²
  • Pool view
  • 2 single beds and 1 double ...
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Double Standard
Double Standard
...
  • Room size: 67 m²/721 ft²
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Villa Grand
Villa Grand
...
  • Room size: 67 m²/721 ft²
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Grand Pool Villa with Breakfast
Grand Pool Villa with Breakfast
...
  • Balcony/terrace
  • Non-smoking
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Double Room
Double Room
...
  • Balcony/terrace
  • Bathtub
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GRAND POOL VILLA.
GRAND POOL VILLA.
...
  • Balcony/terrace
  • Bathtub
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More about Cachet Resort Dewa Phuket

More about Cachet Resort Dewa Phuket

"Nice resort ."

Sonia

|

January 28, 2018

An overview

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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What they offer

"Thank you for a great stay!"

Phailin

|

March 11, 2018

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What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

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Some helpful facts

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Real reviews from real guests

Agoda Reviews (1126)Booking.com Reviews (779)
8.5
/
10
Cleanliness8.9
Facilities8.3
Location8.2
Room comfort and quality8.8
Service8.6
Value for money8.4
Provided by verified guests of Agoda
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Showing 976 verified guest comments
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10.0
Exceptional
Amit
Couple
Pool Villa
Stayed 1 night in October 2018
Amazing is the word! The villa, cleanliness, behavior of the staff, totally worth every penny!”
You guys should also provide complementary pickup or drop to the airport since it’s hardly 2 kms from your resort.
Reviewed October 16, 2018
Dear Amit, Thank you for staying with us at beautiful Dewa. I am so very pleased to learn that you found your stay with us amazing. Thank you for your comment regarding the airport transfer - we are working on it. Hope to have a chance to welcome you again soon. Best regards, Olga + the Team
Responded October 18, 2018
Cachet Resort Dewa Phuket
9.2
Exceptional
Ruby from South Africa
Family with teens
Deluxe
Stayed 5 nights in October 2018
Personal feedback”
I had to relocate to this hotel at the last minute as my hotel had to close temporarily, the staff went out of there way to assist me. the only down fall I had was that it was quite fare from the sights that I wanted my kids to see as such the transportation cost was quite high. the positive however is that it is super close to the airport which was a bonus. All in all my stay was very pleasant.
Reviewed October 12, 2018
Dear Ruby, Thank you very much for staying with us, and for your comments. Indeed, our hotel is best for a very relaxed, "unplugged" holiday. I am very pleased to know that the team made your stay great. We all look forward to welcome you again. Best regards, Olga + the Team
Responded October 18, 2018
Cachet Resort Dewa Phuket
10.0
Exceptional
John from United Kingdom
Couple
Deluxe
Stayed 2 nights in October 2018
Excellent”
We stayed 3 nights at Cachet Dewa Resort & really enjoyed ourselves. Its a great spot next to a very quiet beach and forest, well away from the over developed parts of the island. % minutes to the Airport, although it never feels like you are close to it - no noise problem. Good size rooms, excellent swimming pool by the bar, & a very good restaurant. Efficient & attentive service. We would thoroughly recommend this hotel.
Reviewed October 06, 2018
Dear John, Thank you very much for staying with us. I am so happy to see that you liked your stay - and thank you very much for recommending us to other travelers. We all look forward to welcome you again. Best regards, Olga + the Team
Responded October 08, 2018
Cachet Resort Dewa Phuket
4.0
jeaseung from South Korea
Couple
Deluxe
Stayed 1 night in September 2018
Nice garden but that's all”
This could be too much personalized experience but I suffered too much with a sort of chemical scent from the room, possibly because of recently renovation or something. Garden was great to get walk along the path, you can embrace all these great smell to make you refresh. However, that's all. Not only smell bothered me, but also had a blackout during a stay. When I informed these kind of troubles, I couldn't feel they took it sincerely. All I got was that because that room newly constructed within a year. Is it what I should concern? Next you should show sincere apologize and don't let people in the room not completely got rid of chemicals.
Reviewed September 26, 2018
Dear Jeaseung, Thank you for staying with us at Cachet Resort Dewa Phuket. I am very sorry to learn that you did not enjoy your stay with us. Thank you for your comment regarding the room - I appreciate that. Indeed I noticed that some rooms get a bit stuffy and humid if it heavily rains, however, we have found a solution to that already. I apologize for the black-out that lasted around 5 minutes on that day - unfortunately, those happen from time to time and we have no control over that. However, we do have a backup generator that allows us to provide electricity to the hotel in such cases. Again, I am very sorry that you did not enjoy your stay and hope to have a chance to welcome you again to show the improvements. Best regards, Olga
Responded September 27, 2018
Cachet Resort Dewa Phuket
10.0
Exceptional
Helen from United Kingdom
Couple
1-Bedroom Suite
Stayed 2 nights in September 2018
Perfect place to stay”
We have stayed here 4 or 5 times and love it. Very relaxed resort, close to the airport with great accommodation and quiet area. We will be back soon.
Reviewed September 24, 2018
Dear Helen, Thank you for staying with us again - I really appreciate your loyalty. Hope to see you again soon, Best regards, Olga + the Team of Cachet Resort Dewa Phuket
Responded September 27, 2018
Cachet Resort Dewa Phuket
10.0
Exceptional
Larry from Malaysia
Couple
Deluxe
Stayed 1 night in September 2018
Tranquil getaway ”
Wish I had spent more days here - the rooms are cozy and admirably chic in design. The service was tip top, until we felt spoilt by their hospitality. It was my wife’s birthday and they prepared a lovely surprise which we didn’t expect! Thank you so much and if we are ever back in Phuket we’ll be sure to drop by.
Reviewed September 18, 2018
Dear Larry, Thank you for staying with us, I am so happy that you enjoyed your holiday - and liked the birthday surprise! We all look forward to welcoming you back soon. Best regards, Olga + the Team of Cachet Resort Dewa Phuket
Responded September 20, 2018
Cachet Resort Dewa Phuket
7.2
Very good
Mojtaba from Malaysia
Couple
Deluxe
Stayed 1 night in September 2018
Very good”
Rooms are modern and good lighting is used. Not much greenery and common space to use in compare to other resorts. The food though is a five star.
Reviewed September 13, 2018
Dear Mojtaba, Thank you for staying with us. I am very happy to see that you liked the room and the food. I also appreciate your comment regarding greenery, however, as we are right next to the national park, our guests can enjoy its natural beauty and greenery. Please come again and stay with us couple more nights to enjoy it. Best regards, Olga
Responded September 14, 2018
Cachet Resort Dewa Phuket
6.8
Good
Timothy from United States
Couple
Deluxe
Stayed 2 nights in September 2018
Beach is not clean”
The resort is nice and is in a great location, but if you are looking to enjoy a swim in the ocean and relaxing on the beach, don't stay there -- water and beach has a lot of trash!
Reviewed September 12, 2018
Dear Timothy, Thank you for staying with us at Cachet Resort Dewa Phuket, and thank you for your comment regarding the beach. We actually do regular beach cleaning activities, and I believe you saw the beach right after the storm, right before we cleaned the beach. I am glad that otherwise you enjoyed your stay with us. Best regards, Olga
Responded September 12, 2018
Cachet Resort Dewa Phuket
9.6
Exceptional
Asif from Pakistan
Family with teens
2-Bedroom Suite
Stayed 1 night in September 2018
Good”
Good Hotel great location
Reviewed September 10, 2018
Dear Asif, Thank you for staying with us - I hope to have a chance to welcome you again. Best regards, Olga
Responded September 11, 2018
Cachet Resort Dewa Phuket
8.0
Excellent
Kee from Malaysia
Couple
Pool Villa
Stayed 2 nights in August 2018
Near to airport. Beach is just across the road.”
We stayed in grand pool villa for 2 nights, had a free upgrade on arrival. *Thank you Cachet resort. The resort is located nearby to airport (5 min drive) with Naiyang beach just across the road and you can visit local market which is available on Tues, Thurs, Saturday's evening. Facilities are good and table tennis is available too, we had some fun time there. Spacious and quiet room, we do enjoyed our stays.
Reviewed September 05, 2018
Dear Kee, Thank you for staying with us.I am very glad to see that you enjoyed your holiday and the resort facilities. I do hope to welcome you to our resort again. Best regards, Olga
Responded September 10, 2018
Cachet Resort Dewa Phuket
9.6
Exceptional
Melissa from Australia
Group
Grand Pool Villa
Stayed 1 night in August 2018
Beautiful resort! ”
Absolutely loved this place. The staff are as gorgeous as the grounds! We had a grand pool villa and it was divine! The only thing that could have improved our stay was if there was more to do in the area, more places to eat and shop etc... but for a relaxing few nights this place is amazing
Reviewed September 03, 2018
Dear Melissa, Thank you for staying with us. I am very glad to see that you liked our service as well as our gorgeous pool villa. Indeed, our hotel is best suited for a very relaxed getaway holiday, but there are some restaurants and bars around as well. I hope to be able to welcome you again. Best regards, Olga
Responded September 05, 2018
Cachet Resort Dewa Phuket
9.6
Exceptional
TIMOTHY from United States
Couple
Deluxe
Stayed 3 nights in August 2018
Great stay”
Dewa is a beautiful resort, all the staff were very friendly and professional. Rooms are big and very clean. Only down side is the expensive food and drink prices.
Reviewed August 24, 2018
Dear Timothy, Thank you for staying with us. I am delighted to know that you liked your stay and found our team friendly and professional. Thank you for your comment regarding the food and drinks prices as well - we are launching our new menu within next couple of days - please come again and give it a try. Best regards, Olga + the Team of Cachet Resort Dewa Phuket
Responded August 27, 2018
Cachet Resort Dewa Phuket
10.0
Exceptional
Gabrielle from Australia
Couple
Deluxe
Stayed 1 night in August 2018
A Modern contemporary hotel”
An excellent hotel spotlessly clean great location and staff were incredibly helpful b
Reviewed August 12, 2018
Dear Gabrielle, Thank you for staying with us at Cachet Resort Dewa Phuket. I am delighted to know that you found our hotel very clean, having a great location and great team. We all hope to welcome you again soon. Best regards, Olga
Responded August 13, 2018
Cachet Resort Dewa Phuket
9.6
Exceptional
yongjun from South Korea
Family with young children
1-Bedroom Suite
Stayed 1 night in July 2018
good!good!”
very near by airport! clam & clean beach! good meal!
Reviewed August 03, 2018
Dear Yongjun, Thank you for staying with us - I am delighted to see that you enjoyed your stay. Do come again. Best regards, Olga
Responded August 06, 2018
Cachet Resort Dewa Phuket
7.2
Very good
Dororin from Singapore
Couple
Pool Villa
Stayed 1 night in June 2018
Simple and just renovated”
Pros: - just next to Naiyang Beach, the beach view is awesome - private pool was clean and well maintained - good effort in keeping mosquitoes at bay with their in-house turn down service where their staff will come to the villas between 5-6pm daily to put two Baygon incense and prepare the room for sleeping - essential oil with burner provided in the room - mosquito repellent provided Cons: - too many mosquitoes and the incense lit during the turn down service could not last through the night (Solution: I brought extra baygon incense and lit it at more areas of the villa) - b'cos of the nature setting, bugs could were present (Solution: keep the doors closed at all times) - sleeping area was stuffy and warm b'cos of aircon placing (Solution: Service staff provided a fan to direct the cool air from the aircon to the sleeping area) - outdoor showering with antique stone bathtub. Good for nature lovers but bad for people scared of insects. Special mentions to good staff: - See
Reviewed June 18, 2018
Dear Dororin, Thank you for taking the time to share your experiences. We are glad to read you had an enjoyable stay and that we do our best to ensure a pleasant stay. We will certainly give a big thanks to our staff who made your stay so enjoyable. During the rainy season there are mosquitos on the island and we do a lot of preventative steps including fogging and the steps you mentioned to ensure they are not much of a nuisance. We are looking forward to welcoming you back Warmest regards, Wouter
Responded June 19, 2018
Cachet Resort Dewa Phuket
8.8
Excellent
Martin from Singapore
Couple
Pool Villa
Stayed 4 nights in May 2018
Another great stay”
This was our second stay at Dewa; we booked a pool villa again. Overall we had a very peaceful and restful time. Construction work has mostly been completed, so it was a lot quieter compared to our first visit last October. We enjoyed our strolls on Nai Yang beach (just across the road) and local food at the nearby cafes. The bakery is gone, and in its place is a small cafe/wine shop. The staff were cheerful and mostly eager to help. However many of the staff seem to be new and somewhat inexperienced. Our airport transfer arrived late, check-in was rather finicky and long-drawn, and the housekeeper did an terrible job on the first day. Apart from these hiccups, we had a lovely stay. Looking forward to coming back again soon!
Reviewed May 12, 2018
Dear Martin, Thank you for sharing your experience and the area's we need to improve. We have sat down with the department heads to walk through the whole guest experience again from arrival (with transfer) to departure and identify all area's where there is room for improvement. Your next stay will be even more enjoyable. We look forward to welcoming you. Warmest regards, Wouter
Responded June 07, 2018
Cachet Resort Dewa Phuket
7.2
Very good
Leonie from Australia
Couple
Pool Villa
Stayed 4 nights in September 2017
Deceived about the Construction”
We have stayed at the hotel 5 times and normally love it. We were told there was going to be some construction at the time of booking and there would be limited impact on guests. Noise from very early, restaurant and main pool closed. We were still charged the full rate with little to no compensation... Seems the new management company is all about the $$ instead of their guests. I'm sure with all the renovations it is lovely, but we won't be staying again to find out.
Reviewed May 10, 2018
Dear Leonie, Thank you for taking the time to write a review. I am a little bit puzzled why you did this 8 months after your stay with us. Construction finished in December 2017 and we had an official opening on December 16th and started operations as Cachet Resort Dewa from then on. During the renovation and construction phase in 2017 we had special low rates and made sure that we communicated about related construction noise that could affect the guests enjoyment. We do hope you will return to look at the beautiful resort we have. Warmest regards, Wouter.
Responded June 07, 2018
Cachet Resort Dewa Phuket
2.0
Edward from Canada
Couple
Grand Pool Villa
Stayed 2 nights in May 2018
Beware of your valuables”
I rated this hotel 0 star.. the cleaning employees went through my fiancee purse and luggage and stole $300 USD while we were only out 90 minutes. God they were quick..so anyone are planning to book this hotel better bring extra lock.. You will needed.
Reviewed May 04, 2018
Dear Edward, Thank you for your comment. We checked with all the records and staff who were present during your stay with us but there is no record of you reporting this issue to our reception so that we could launch an investigation. Even during check out when we ask how you enjoyed your stay, there was no response or mention about this. The standard operating procedure in most hotels in the world in case anything is reported missing by a guest is to read out the locks, interview the staff, do a locker search and go to the police with you to help you file a report. I have worked in or been in charge of over 20 hotels and have never experienced that the guest did not report an issue to the reception. Could you please contact me to let me know the details so that we can follow up on this? We still have cctv footage of the area. Regards, Wouter
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Cachet Resort Dewa Phuket
8.8
Excellent
Kush from Hong Kong
Family with young children
2-Bedroom Suite
Stayed 2 nights in April 2018
Great location, friendly staff”
Great location, close to lovely beach and lots of restaurants, 5 min ride from airport
Reviewed April 24, 2018
Dear Kush, Thanks for the review, we are looking forward to welcoming you back. Regards, Wouter
Responded June 07, 2018
Cachet Resort Dewa Phuket
7.2
Very good
Shane from Australia
Business traveler
Deluxe
Stayed 1 night in April 2018
Better clarity ”
Booked through Agoda to say it had breakfast arrived to check in to say breakfast was not included- told that it was x dollars then bill arrives to say Y significantly more than original agreement. They argued it blue in the face. Not as accompanying as I would expect for such a hotel. Such a shame. However Agoda needs to be reviewed in the first place for saying free breakfast as part of the packaged price.
Reviewed April 15, 2018
Dear Shane, Thank you for your review. We apologize for the breakfast issue, this could have been handled in a much more friendly manner by our staff and them check with Agoda. Can you please email me the original reservation confirmnation you received from Agoda? We will contact them to see what happened and sort it out. Then get back to you. Regards, Wouter
Responded June 20, 2018
Cachet Resort Dewa Phuket
12345
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