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Canal Central Hotel
Canal Central Hotel
Canal Central Hotel
Canal Central Hotel
Canal Central Hotel
Canal Central Hotel
Canal Central Hotel

Removed from saved list

8.5

Excellent

3,703 reviews

3,703 reviews

View8
Breakfast3
Housekeeping3
See map

8

Excellent

Location rating score

Excellent location - 160 meters from city center
Parking
FREE
Popular landmarks
The Dubai Fountain 1.8 km
Burj Khalifa 2.0 km
Dubai Aquarium & Underwater Zoo 2.2 km
The Dubai Mall 2.4 km
Wild Wadi Waterpark 9.1 km
Burj Al Arab 9.3 km
Ski Dubai 9.8 km
Dubai Creek 9.9 km
Dubai Miracle Garden 13.6 km
Atlantis Aquaventure Waterpark 15.6 km
Nearby landmarks
Pegas Art Gallery 350 m
Deli Plus Mini Mart 390 m
Supermash 400 m
Bay Avenue 450 m
Business Bay 490 m
Office Deyaar 510 m
Marasi Marine Transport Station 540 m
Valla Fitness 650 m
Health First 870 m
Executive Towers parking - West 1.1 km

Canal Central Hotel

Al Abraj Street, Business Bay, Dubai, United Arab Emirates, 9970 - See map

The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Conveniently situated in the Business Bay part of Dubai, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Burj Khalifa. Rated with 5 stars, this high-quality property provides guests with access to massage, restaurant and fitness center on-site.

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Highlights

Check-in [24-hour]

Airport transfer

Free Wi-Fi in all rooms!

Currency exchange

Steamroom

Hygiene Plus
Wellness
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Health and Medical
First aid kit

Facilities

Front desk [24-hour]

Airport transfer

Valet parking

Free Wi-Fi in all rooms!

Fitness center

Spa

Check-in/out [express]

Luggage storage

This property is in high demand!

5 travelers have booked today.

Value for money7.7
Distance to city center14 KM
Location rating8.0
Nearest airportDubai International Airport (DXB)
Distance to airport12.8 km

Rooms available at Canal Central Hotel

Superior Room
...
  • Room size: 32 m²/344 ft²
  • City view
  • 1 king bed or 2 single beds
Enter dates to see prices
Premium Room
...
  • Room size: 32 m²/344 ft²
  • Bay view
  • 4 futons and 3 single beds
Enter dates to see prices
One Bedroom Suite
...
  • Room size: 48 m²/517 ft²
  • Bay view
  • 1 king bed
Enter dates to see prices
Deluxe Partial Bay View King
...
  • Room size: 32 m²/344 ft²
  • Bay view
  • 6 futons or 2 single beds
Enter dates to see prices
Family Room - Two connecting Rooms with free access to Hotel's private beach at Palm - Jumeirah
...
  • Room size: 64 m²/689 ft²
  • Outdoor view
  • 2 single beds and 1 king be...
Enter dates to see prices
Run of the House with NYE Gala Dinner
...
  • Room size: 32 m²/344 ft²
  • 1 king bed or 2 single beds
Enter dates to see prices
Deluxe Room with Bay View
...
  • Room size: 32 m²/344 ft²
  • Bay view
  • 2 single beds or 1 king bed
Enter dates to see prices
One Bedroom Suite Part smoking
...
  • Room size: 48 m²/517 ft²
  • 1 king bed
Enter dates to see prices
Staycation Package - Including Laguna Water Park access for 2adults+2kids
...
  • Room size: 32 m²/344 ft²
Enter dates to see prices
SUITE One Bedroom Suite, Double Bed, 48Sqm, Aircondition, Free Wifi, Living Room With Sofa, Flat-Screen S
...
  • Room size: 48 m²/517 ft²
Enter dates to see prices

Frequently asked questions

How much does it cost to stay at Canal Central Hotel?

Room rates depend on the dates, room types, and number of guests, so please click here to see the latest and best deals from Agoda!

What time is check-in and check-out at Canal Central Hotel?

Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Canal Central Hotel?

Canal Central Hotel is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind. Just use the "Let us know what you need" section of the booking page to let the hotel know you want to book a ride, and they will contact you via the Agoda messaging service with prices and more information. For those who wish to drive their own cars, Canal Central Hotel has a car park right on site for maximum convenience. Parking is free for guests. Parking options include a full-service valet for total ease. If you're looking for an easy way to get around Dubai with private transportation, the hotel can arrange both taxis or car rental.

Is breakfast offered at Canal Central Hotel?

Start your mornings right, with the continental and buffet breakfast options offered at Canal Central Hotel. Adults can enjoy breakfast offered with an additional charge of 110 AED if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at Canal Central Hotel?

Canal Central Hotel features 2 on-site restaurants for your dining convenience. To meet any special dietary requirements, halal diet is prepared with the utmost care and attention.

What is the smoking policy at Canal Central Hotel?

Canal Central Hotel does permit smoking in some areas and is not 100% smoke-free. The hotel offers its guests both smoking and non-smoking rooms. You can request your preferred room type during booking, but please keep in mind that rooms are subject to availability.

What is the closest train, metro, or bus station to Canal Central Hotel?

The closest train, metro, or bus station is Business Bay Metro Station, 1.3 km away from Canal Central Hotel.

What restaurants are nearby Canal Central Hotel?

Canal Central Hotel’s neighborhood is Business Bay which includes popular restaurants such as Nurai Cafe and Restaurant, Mama'Esh and The View.

What popular shopping places are close to Canal Central Hotel?

Located in the Business Bay area, Canal Central Hotel is close to great shopping choices like Pegas Art Gallery, Bay Avenue and Tashkeel.

What are popular attractions near Canal Central Hotel?

Canal Central Hotel’s location in the Business Bay neighborhood makes it close to famous attractions including Dubai Camel Race, The Block Park and Falcon Museum.

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Explore the neighborhood

What people love about Canal Central Hotel

  • 10

    Exceptional

    "Great view, services and facilities."

    jimmy

    |

    September 26, 2022

  • 10

    Exceptional

    "Great room with amazing view Will be back for sure"

    sami

    |

    August 28, 2022

  • 10

    Exceptional
    Cleanliness

    "The hotel is very modern, the rooms are clean and have all the needed amenities."

    Layale

    |

    July 9, 2022

Property ranking|Compared to 3,406 Dubai properties
See all rankings
Cleanliness score
8.7/10
Service score
8.3/10
Couples review score
8.6/10
Value for money score
7.7/10
Better than
98
%
of Dubai properties
Better than
97
%
of Dubai properties
Better than
96
%
of Dubai properties
Better than
95
%
of Dubai properties
Overall rating:

8.5

Excellent
3,703 reviews
Cleanliness
8.7
Facilities
8.1
Location
8.0
Read all reviews >
More about Canal Central Hotel

More about Canal Central Hotel

Canal Central Hotel

Take a good wander and unveil the wonder of Dubai with a stay at Canal Central Hotel. Enjoy more possibilities on your vacation at Canal Central Hotel, with its convenient location just 1.9 km from the Burj Khalifa.
Enjoy all that Canal Central Hotel has to offer! Keep up with all your communications easily with the hotel's free Wi-Fi. Getting from and back to the airport can be easily arranged with the hotel's airport transfer services. Taxi and car hire services provided by the hotel make exploring Dubai even more convenient.
Guests can enjoy free parking right at the hotel. Front desk services including concierge service, express check-in or check-out, luggage storage and safety deposit boxes can assist with your needs. Getting tickets for the city's best entertainment is easy through the hotel's ticket service and tours. Get cozy and warm in the lobby with the hotel's charming on-site fireplace.
Packing light is possible at Canal Central Hotel thanks to the hotel's dry cleaning service and laundry service keeping your clothes clean. Feeling lazy? In-room conveniences like 24-hour room service, room service and daily housekeeping let you get the most out of your room time. Smoking is allowed only in the designated smoking areas provided by hotel.
Enjoy the services offered at Canal Central Hotel from the convenience of your guestroom. For your comfort, some rooms at the hotel are equipped with blackout curtains and air conditioning. In-room entertainment amenities including the cable TV is provided in some rooms. In some select rooms, you can find a refrigerator, a coffee or tea maker, bottled water and mini bar at your disposal.
Canal Central Hotel also provides a hair dryer, toiletries, bathrobes and towels in bathrooms for select rooms.


Dining and things to do

Every day at Canal Central Hotel begins with a delicious in-house breakfast. Enjoy the morning bliss with a sip of good coffee at the cafe located in the hotel. A variety of convenient and tasty dining options are waiting for you at the hotel, for whenever you get hungry. Canal Central Hotel is ready to serve your most specific needs. A selection of food types including halal options is available for guests with dietary restrictions.
A memorable night with your travel companions can be had without going far, at the hotel's bar.
Fill your days with the array of activities and facilities offered at Canal Central Hotel. Be sure to spend some time exploring the beach, which is accessible directly from the hotel. End your days in total relaxation with a visit to the massage, salon, steam room and spa. Spend some time relaxing at the hotel's pool.
Sip your favorite cocktail outdoors at the hotel's poolside bar. Check out the hotel's fitness facility to stay fit and firm on vacation. Grab some last-minute needs or local souvenirs for yourself or those back home without having to go anywhere at the shops and souvenir shops available right at on-site.


Around the property

Experience Dubai like a true local. Don't forget to stop by The Dubai Fountain located 1.8 km away, where everyone who visits Dubai wants to have their photo taken. Never forget your time in Dubai with a special gift or trinket from The Dubai Mall just 2.3 km away.


Reasons to stay here

Facilities at this hotel are rated higher than 97% of other accommodations in the city.
Past guests love the cleanliness here, ranking it higher than 97% of the city's accommodation.
Staff and service here are considered high quality by past guests whose ratings put it above 96% of the city's options.

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Amenities and facilities
Excellent
Facilities

8.1

Most talked about facilities

Swimming Pool

2 mentions

Housekeeping

1 mention

Languages spoken

  • English
  • Arabic
  • Bulgarian
  • Chinese [Mandarin]
  • Filipino
  • French
  • Hindi
  • Russian

Accessibility

  • Wheelchair accessible

Internet access

  • Free Wi-Fi in all rooms!
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Fitness center
  • Massage
  • On-site entertainment
  • Pool with view
  • Spa
  • Steamroom
  • Swimming pool [indoor]
  • Swimming pool [outdoor]
  • Ticket services
  • Tours

Cleanliness and safety

  • Anti-viral cleaning products
  • Breakfast in room
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Hand sanitizer
  • Hotel room service app
  • Hot water linen and laundry washing
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Professional-grade sanitizing services
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Staff trained in safety protocol
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Alternative meal arrangement
  • Bar
  • Coffee shop
  • Poolside bar
  • Restaurant [halal]
  • Restaurants
  • Room service [24-hour]

Services and conveniences

  • Air conditioning in public area
  • Cash withdrawal
  • Concierge
  • Contactless check-in/out
  • Currency exchange
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Fireplace
  • Food delivery
  • Gift/souvenir shop
  • Grooming service
  • Invoice provided
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Salon
  • Shops
  • Smoking area
  • Terrace

For the kids

  • Babysitting service
  • Family room
  • Kids club
  • Kids meal
  • Playground
  • Swimming pool [kids]

Access

  • Buzzer/wireless intercom
  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [express]
  • Check-in [24-hour]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms
  • Soundproof rooms

Getting around

  • Airport transfer
  • Car park [free of charge]
  • Car park [on-site]
  • Rental car
  • Taxi service
  • Valet parking

Available in all rooms

  • Accessible by elevator
  • Accessible vanities
  • Air conditioning
  • Alarm clock
  • Bathrobes
  • Bathtub
  • Carpeting
  • Closet
  • Clothes rack
  • Coffee/tea maker
  • Desk
  • Dining table
  • Fire extinguisher
  • Free bottled water
  • Hair dryer
  • In-room safe box
  • In-room tablet
  • Ironing facilities
  • Laptop safe box
  • Linens
  • Locker
  • Mini bar
  • Mobile hotspot device
  • Pool facilities
  • Private bathroom
  • Refrigerator
  • Safety/security feature
  • Satellite/cable channels
  • Seating area
  • Separate dining area
  • Shower
  • Sleep comfort items
  • Slippers
  • Smoke detector
  • Socket near the bed
  • Soundproofing
  • Swimming pool [direct access]
  • Telephone
  • Toiletries
  • Towels
  • Trash cans
  • Wake-up service
  • Wi-Fi [free]
  • Wine glasses
Food and dining
Breakfast options
  • American
  • Asian
  • Continental
  • Halal
  • Vegetarian
  • Vegan
  • Full English/Irish
  • Gluten-free
  • Kosher
Restaurants on site

La Cruise

  • Cuisine: International
  • Menu: Buffet, A-la-carte

Lilly's Social House & BAR

  • Cuisine: Cajun/Creole
  • Menu: Buffet

Pool BAR

  • Cuisine: International
  • Menu: Buffet
Location
Al Abraj Street, Business Bay, Dubai, United Arab Emirates, 9970
Very good
Location

8

Airports

  • Dubai International Airport (DXB)
    12.8 km
  • Sharjah International Airport (SHJ)
    30.0 km

Public transportation

  • Business Bay Metro Station
    1.3 km
  • Financial Center Metro Station
    3.5 km

Hospital or clinic

  • Health First
    870 m

Shopping

  • The Dubai Mall
    2.4 km

Convenience store

  • Circle K
    1.4 km

Cash withdrawal

  • ATM
    630 m
What's nearby

Popular landmarks

  • The Dubai Fountain
    1.8 km
  • Burj Khalifa
    2.0 km
  • Dubai Aquarium & Underwater Zoo
    2.2 km
  • The Dubai Mall
    2.4 km
  • Wild Wadi Waterpark
    9.1 km
  • Burj Al Arab
    9.3 km
  • Ski Dubai
    9.8 km
  • Dubai Creek
    9.9 km
  • Dubai Miracle Garden
    13.6 km
  • Atlantis Aquaventure Waterpark
    15.6 km

Nearby landmarks

  • Pegas Art Gallery
    350 m
  • Deli Plus Mini Mart
    390 m
  • Supermash
    400 m
  • Bay Avenue
    450 m
  • Business Bay
    490 m
  • Office Deyaar
    510 m
  • Marasi Marine Transport Station
    540 m
  • Valla Fitness
    650 m
  • Health First
    870 m
  • Executive Towers parking - West
    1.1 km
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-2 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 3-11 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 12 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • When booking more than 5 rooms, different policies and additional supplements may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from14:00
  • Check-out from12:00
  • Check-out until12:00

Getting around

  • Distance from city center14 KM

Extras

  • Breakfast charge (unless included in room price)110 AED

The property

  • Non-smoking rooms/floorsYes
  • Number of bars/lounges2
  • Number of floors19
  • Number of restaurants2
  • Number of rooms 278
  • Year property opened2018

Reviews of Canal Central Hotel from real guests

Provided by verified guests of Agoda
8.1
/
10
Cleanliness8.7
Facilities8.1
Location8.0
Service8.3
Value for money7.7
High score for Dubai
Rating
9+ Exceptional (25)
8-9 Excellent (4)
7-8 Very Good (6)
6-7 Good (3)
<6 Below Expectation (10)
Time of the year
Mar - May (4)
Jun - Aug (14)
Sep - Nov (11)
Dec - Feb (19)
All guests (137)
All room types
All languages

Show reviews that mention 

Showing 48 verified guest comments
123
10.0
Exceptional
Cassia from Egypt
Solo traveler
Superior Room
Stayed 2 nights in June 2022

Excellent Location and Customer Care”

The location of the hotel is perfect, very close to Dubai Mall. The pool has a very nice environment and a nice view from Burj Khalifa. The rooms are amazing and the staff is excellent. Everyone is very polite and treat their customers very well, always smiling. I would give 5 stars to the restaurant hostess Eunice, and to the host that stays in the main door in the morning (I can't remember his name). Both amazing people who made me appreciate Canal Central even more.

Reviewed June 07, 2022

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Dear Cassia, Thank you for sharing your wonderful review! We are glad that we met your expectations and that you recognized the helpful service of our experience team. We constantly provide trainings to the entire team to ensure that we deliver only the highest standards of hospitality. Thank you for your praises, I will definitely share your feedback with the team. My heartfelt thanks for this service opportunity, we look forward to welcoming and delighting you once more at Canal Central Hotel Warm regards, Guest Relations Team

Responded July 10, 2022
Canal Central Hotel
10.0
Exceptional
Nuria from United Kingdom
Family with teens
Superior Room
Stayed 2 nights in January 2020

Wonderful stay”

It was an amazing stay at Canal Central hotel,Breakfast was lovely,Rooms are clean,cleaners are doing great job.Very friendly location,my kids could hire the bikes and ride around the canal .Thanks for early check in offer.Good smile and service from the indian lady who serves breakfast,we will call again soon.Regards Masawi's.

Reviewed January 06, 2020

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Dear Nuria, Thank you for choosing our hotel during you vacation in Dubai and Thank you for sharing your feedback with us. Our staff sending you best wishes and we hope to see you again soon. Warm Regards, Guest Relations Team

Responded June 21, 2021
Canal Central Hotel
10.0
Exceptional
Layale from United Arab Emirates
Solo traveler
Deluxe Room Partial Bay View
Stayed 1 night in June 2022

Amazing”

The hotel is very modern, the rooms are clean and have all the needed amenities. The pool ans breakfast buffet are amazing and the staff are very nice and helpful. I has a great stay.

Reviewed July 09, 2022

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Dear Layale, Thank you for sharing your wonderful review! We are glad that we met your expectations and that you recognized the helpful service of our experience team. We constantly provide trainings to the entire team to ensure that we deliver only the highest standards of hospitality. Thank you for your praises, I will definitely share your feedback with the team. My heartfelt thanks for this service opportunity, we look forward to welcoming and delighting you once more at Canal Central Hotel Warm regards, Guest Relations Team

Responded July 10, 2022
Canal Central Hotel
10.0
Exceptional
Remijio from United States
Group
Deluxe Partial Bay View King
Stayed 3 nights in April 2021

Flat out GREAT”

Location, food selection, amazing staff, and flat out Views from the room was everything we were looking for.

Reviewed April 05, 2021

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Dear Remijio, Thank you for posting your feedback. It is truly rewarding to know that you very much enjoyed your holiday at Canal Central hotel. Your feedback is greatly valued and we hope to see you again soon. Warm regards, Guest Relations Team

Responded June 21, 2021
Canal Central Hotel
9.6
Exceptional
Sophia from Germany
Solo traveler
Superior Room
Stayed 1 night in August 2019

Amazing stay”

Amazing hotel, everything is absolutely clean, staff is also friendly and competent. Nice pool, big room, room service, concierge and good breakfast. Would definitely stay here again

Reviewed August 07, 2019

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Dear Sophia, We are extremely happy to hear that your stay with us was flawless. Sending our best wishes and hope to welcome you again soon. Warm Regards, Guest Relations Team

Responded June 21, 2021
Canal Central Hotel
10.0
Exceptional
James from Israel
Couple
Deluxe Partial Bay View King
Stayed 2 nights in June 2022

Awesome summer vacation”

Great view of the Burj Khalifa from the hotel and specially from the elevators

Reviewed June 21, 2022

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Dear James, We are extremely happy to hear that your stay with us was flawless. Sending our best wishes and hope to welcome you again soon. Warm Regards, Guest Relations Team

Responded July 10, 2022
Canal Central Hotel
10.0
Exceptional
Shari from United Arab Emirates
Group
Superior Room
Stayed 1 night in December 2020

Loved it”

This hotel has exceeded our expectations.

Reviewed December 06, 2020

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Dear Shari, We are extremely happy to hear that your stay with us was flawless. Sending our best wishes and hope to welcome you again soon. Warm Regards, Guest Relations Team

Responded June 21, 2021
Canal Central Hotel
10.0
Exceptional
Nuria from United Kingdom
Family with teens
Superior Room
Stayed 6 nights in December 2019

Fantastic”

Everything was beautful.Masawi's

Reviewed January 06, 2020

See room deals

Dear Nuria, We are extremely happy to hear that your stay with us was flawless. Sending our best wishes and hope to welcome you again soon. Warm Regards, Guest Relations Team

Responded June 21, 2021
Canal Central Hotel
8.8
Excellent
Samantha from South Africa
Couple
Superior Room
Stayed 5 nights in November 2021

Experience at Canal Central”

Absolutely Amazing, Staff was super friendly and accomodating. The Cleanliness was beyond the standard, Thanks to Shameem and Manoj for their superb job well done! The hotel is in central city with a magnificent view. It is was well worth our trip! Keep up the good work Canal Central Team and hope to see you again!

Reviewed November 13, 2021

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Dear Samantha , Thank you for choosing Canal Central Hotel during your visit to Dubai, and we also thank you for taking the time to share your kind words. I am glad that you had a wonderful experience and that you recognized our facilities, location, and service. Your words continue to motivate us to keep striving for the best in what we do. We look forward to the pleasure of welcoming you back soon. Warm regards, Guest Relations Team

Responded January 15, 2022
Canal Central Hotel
8.8
Excellent
Petr
Solo traveler
Premium Room
Stayed 2 nights in February 2019

Need a car”

Not so big room, but modern and with a great view to Burj Khalifa. Nice pool, restaurant, friendly staff, free parking. But difficult without car.

Reviewed March 11, 2019

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Dear Petr, Thank you for choosing our hotel during you vacation in Dubai and Thank you for sharing your feedback with us. Our staff sending you best wishes and we hope to see you again soon. Warm Regards, Guest Relations Team

Responded June 21, 2021
Canal Central Hotel
8.4
Excellent
Jems from Philippines
Group
Superior Room
Stayed 1 night in August 2019

PERFECT VIEW FROM THE POOL”

I super love the view from the pool i stayed here for one night only to get the perfect shot of the dubai skyline. I love the room so spacious and carpeted. I hope that you closes the pool late because 7pm is to early. The front desk is not approachable and not smiling at all but overall i love my stay here

Reviewed September 17, 2019

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Dear Jems, Thank you for writing such a generous and kind review and pointing out the amazing facilities on offer. We are highly committed to ensuring our guest satisfaction is met. We rely on you our guest, to tell us how we are doing and how we can improve, therefore, all your suggestions have been taken into account for improvement of our services. We are delighted to know you will consider a return visit and hope to more than achieve your expectations next time. Warm Regards, Guest Relation Team

Responded June 21, 2021
Canal Central Hotel
7.2
Very good
Daniel from United Kingdom
Couple
Superior Room
Stayed 3 nights in September 2021

Looks nice but nothing works”

Hotel looks nice but the facilities are really bad, nothing in our room worked. Fridge didn’t work, hairdryers didn’t work, iron board didn’t work, tv remote didn’t work, coffee machine didn’t work. Got a different room and the fridge didn’t work there either.

Reviewed September 30, 2021

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Dear Daniel, Thank you for sharing your feedback online. We’re very sorry to hear that you experienced some inconveniences during your stay. All your comments have been addressed to the concerned departments. We appreciate you bringing these matters to our attention and hope for another opportunity to restore your faith in Canal Central Business Bay Dubai. Sincerely, Guest Relation Team

Responded February 07, 2022
Canal Central Hotel
6.4
Good
Nasser from Saudi Arabia
Family with young children
Premium Room
Stayed 6 nights in December 2018

Good”

Small room with high price & low service. Room not clean till we make a call. Houskeeper response to the call take more than 30 minutes. Towels takes for renw and not received the new one till I call. Room daily supply not provide till I call for it and take time. Room service staff not speaks Arabic or English. Supplies I received for one or two person while they know we’re 2 adults & 2 children. Second, the restaurant service very very bad and there is now respect. I ordered dinner to my room and takes more than one hour while he said 30 minutes, dinner not received at one time , Every 10 minute received one order. Also, when the dinner delivered to my room it was cooled & not fresh. Also, second day I went to the restaurant and make an order from night shift supervisor of restaurant and he said have a seat, so I was waiting 45 minutes with no respond , when I came to cashier I found the supervisor inside kitchen eating , I asked for my order he said sorry have a seat

Reviewed January 04, 2019

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Dear Nasser, Thank you for sharing your feedback. It’s quite disappointing to know that your recent stay experience wasn’t entirely perfect and you encountered challenges with room cleanliness. Please know that this is not reflective of our usually very high standards as our Housekeeping Team works tirelessly to ensure hotel public areas and guest rooms are in immaculate condition. We have already shared your concerns with our Executive Housekeeper, so he can take it up with the team and work on improvements. We hope the above will not impact your decision to visit us again and we will be happy to welcome you back to Canal Central. Warm Regards, Guest Relation Team

Responded June 21, 2021
Canal Central Hotel
6.0
hammad from United Kingdom
Business traveler
Superior Room
Stayed 1 night in December 2019

Looks better in the photos ”

Hotel was worth £170 a night tbh there’s better options for that price. Don’t be fooled with the photos

Reviewed January 04, 2020

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Dear hammad, On behalf of the entire team I would like to sincerely apologize for the inconvenience during your stay. Thank you for sharing your feedback online and giving us the opportunity to improve our service. I do hope that we will be able to welcome you back to Canal Central Business Dubai to deliver a memorable experience. Warm regards, Guest Relation Team

Responded June 21, 2021
Canal Central Hotel
5.2
shtelyana from Bulgaria
Family with young children
Superior Room
Stayed 4 nights in January 2020

I would not recommend it to friends”

I was only satisfied with the cleanliness of the room, several people at the reception staff were not responsive

Reviewed January 29, 2020

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Dear shtelyana, Thank you for posting your review. Whilst it was a pleasure to have you as our guest at the Canal Central Hotel, we have noted that your stay was not up to your expectations on this occasion. Guest feedback is of immense value to us and please be assured that your comments have been shared with the relevant manager. Thank you for your time and we hope that your experience will not deter you from visiting us again. Warm Regards, Guest Relation Team

Responded June 21, 2021
Canal Central Hotel
5.2
Kurt from Switzerland
Couple
Superior Room
Stayed 1 night in January 2020

Above average”

With exception, the staff were very cold and not at all hospitable.

Reviewed January 26, 2020

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Dear Kurt, Thank you for taking time to share your review. We are disappointed to know that your recent stay experience was below average and your expectations weren’t met. Please know that this is not reflective of our usually very high service standards and we have already shared your concerns with our management team, so they can work together on improvements. Once again, thank you for your honest feedback. Should you decide to visit us again, we will be happy to welcome you back. Yours Sincerely, Guest Relation Team

Responded June 21, 2021
Canal Central Hotel
4.4
seongryong from South Korea
Business traveler
Superior Room
Stayed 1 night in June 2019

No Water .( Water shower malfunction)。Check in time takes 40min”

No Water .( Water shower malfunction) nso that i can not shower in room 。Check in time takes 40min

Reviewed July 01, 2019

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Dear seongryong, Thank you for posting your review. Whilst it was a pleasure to have you as our guest at the Canal Central Hotel, we have noted that your stay was not up to your expectations on this occasion. Guest feedback is of immense value to us and please be assured that your comments have been shared with the relevant manager. Thank you for your time and we hope that your experience will not deter you from visiting us again. Warm Regards, Guest Relation Team

Responded June 21, 2021
Canal Central Hotel
2.0
Diaconu from Romania
Couple
Superior Room
Stayed 8 nights in April 2021

Do not come here ”

This is not a 5 star hotel. The breakfast it is horrible and you don t have what to eat. It was the same for 8 days and the staff are Very rude. I am So upset that the hotel change our mood and we have a sad holiday . They Sell US a room with a view of burj kalifa for more money, and our friends that come the NexT day received the same room . Do not come here

Reviewed April 23, 2021

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Dear Diaconu, Thank you for taking time to share your review. We are disappointed to know that your recent stay experience was below average and your expectations weren’t met. Please know that this is not reflective of our usually very high service standards and we have already shared your concerns with our management team, so they can work together on improvements. Once again, thank you for your honest feedback. Should you decide to visit us again, we will be happy to welcome you back. Yours Sincerely, Guest Relation Team

Responded June 21, 2021
Canal Central Hotel
2.0
JAEHO from Saudi Arabia
Family with young children
Deluxe Partial Bay View King
Stayed 1 night in December 2021

terrible”

terrible for customer

Reviewed January 04, 2022

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Dear JAEHO , We are extremely concerned in reading your review. We would like to request you to share more details on your stay so that we can look into the matter. Please accept our sincere apologies for any inconvenience caused to you. Hope to have you back soon! Sincerely, Guest Relation Team

Responded January 15, 2022
Canal Central Hotel
6.4
Good
Clemens from United Arab Emirates
Business traveler
Superior Room
Stayed 3 nights in September 2022

Underwhelming for a 5-star hotel”

Not the first 5-star hotel during a two-week trip to the UAE and this was rather underwhelming from the check-in process all the way through to check-out. The TV had malfunctioned on the second day of the stay and the reception sent a "technician" to fix it — but the person came, tried, and left saying "we'll try again later". Sensing there was going to be no solution, I requested for a change of room, which only came after some unhappy comments were expressed. Further, at check-in when asked if a high floor could be given, the front desk officer flatly replied, "you'll have to pay if you want an upgrade." Didn't receive such treatment from other 5-star hotels; even if this was not possible, the personnel could have simply said "the hotel is full". The poolside area is pleasant, as are the surroundings for breakfast. Other than that, the room was underwhelming compared to other 5-star hotels. I would drop a star in its rating going by the quality of the room and customer service.

Reviewed October 03, 2022

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