Cancun Resort Villas by Diamond Reosrts

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Excellent
From 58 reviewsSee what guests said
8.5
Cancun Resort Villas by Diamond Reosrts
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8.1 Excellent location
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8.1Location
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  • Free Wi-Fi in all rooms

  • Air conditioning

  • Daily housekeeping

  • Separate living room

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Room choices
Two Bedroom Deluxe
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  • No view
  • 91.51 m²/985 ft²
  • 1 king bed
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One Bedroom Villa
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  • No view
  • 65.03 m²/700 ft²
  • 1 king bed
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Suite One Bedroom
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    Suite Two Bedrooms
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      Have a question for Cancun Resort Villas by Diamond Reosrts?

      More about Cancun Resort Villas by Diamond Reosrts

      An overview

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      Nearest essentials

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      What to eat nearby

      American cuisine
      Steiner's - A Nevada Style Pub
      370 mAmerican, Bar, Pub
      Mermaid Restaurant and Lounge
      790 mAmerican, Bar
      Silverton
      1.0 kmAmerican, Chinese, International
      Italian cuisine
      Twin Creeks Silverton Casino
      1.0 kmItalian, Seafood
      Express Pizza
      1.6 kmItalian
      Don Vito's
      2.9 kmItalian
      Mexican cuisine
      Chipotle Mexican Grill
      2.0 kmMexican, Southwestern
      La Cosina Mexican Restaurant
      2.1 kmMexican
      Baja Miguels
      2.9 kmMexican, Southwestern

      What they offer

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      Guest policies

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      Some helpful facts

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      Announcements

      The back pool and water slides are closed until March 30, 2016.

      Verified guest reviews

      Agoda Reviews (58)
      8.5
      Excellent
      Filter by guest type:
      Cleanliness9.1
      Facilities8.9
      Location8.1
      Room comfort and quality9.0
      Service8.6
      Value for money9.1
      Provided by verified guests of Agoda
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      One Bedroom Villa
      Two Bedroom Deluxe
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      Showing 53 verified guest comments
      12345
      9.2
      Li from Canada
      Couple
      Two Bedroom Deluxe
      Stayed 2 nights in October 2017
      Reconsider when the staff offer you “free lunch”
      If the employees are selling you an activity which can give you $100 coupon or hotel credits or even a free night stay, please say no. It’s a trap to lure you into a diamond sales which they may force you to buy some of their products. After all, there’s no free lunch.
      Reviewed December 06, 2017
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      9.6
      Curtis from United States
      Couple
      One Bedroom Villa
      Stayed 3 nights in May 2017
      Really nice place to relax and have a good time. Would love to go back and stay here again
      Only bad thing I would say about this place is a little bit far from the strip but at the same time it's far from the strip which makes it a good place to relax staff was great the room was great would love to stay if I have a chance again
      Reviewed May 10, 2017
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      8.4
      Risin from Indonesia
      Family with young children
      Two Bedroom Deluxe
      Stayed 2 nights in January 2017
      clean, spacious, nice staff
      clean, spacious, nice staff
      Reviewed January 14, 2017
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      6.8
      matthew from United States
      Business traveler
      One Bedroom Villa
      Stayed 4 nights in September 2016
      Inexpensive rooms, aging facilities, high pressure sales.
      I am here for a business conference with my wife and child. The rooms where big enough and with the correct amenities. The room was showing its age. The bathroom caulk and walls where spotted and dirty in places. The 3 of the bath rooms where stained. But overall I would rate the room a C+ The biggest annoyance was the sales team who try and get you to buy a time share. I have stayed at a few diamond resorts and this was the highest pressure I have encountered. But now we just unplug the phone in the room and that solves most problems!
      Reviewed September 28, 2016
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      8.4
      Joseph from United States
      Business traveler
      One Bedroom Villa
      Stayed 1 night in September 2016
      Weekday Respite
      Very impressive remodeled rooms with plenty of space. The balcony was an added plus.
      Reviewed September 26, 2016
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      6.0
      scott from Canada
      Family with teens
      Two Bedroom Deluxe
      Stayed 1 night in September 2016
      Poor Customer Service and Rude Restaurant Staff!!
      We stayed one night at this resort because of the pictures and having the feeling that we were in Mexico. We decided to grab some food from the Restaurant at the pool as the menu looked decent. When we walked in we were not greeted at all and asked if we should wait or find our own table and was told to sit where we like. After 5 minutes the waitress came over and seemed to be everything but polite! I don't remember her name but she had blonde hair and aged around 40-45. We let it slide as we thought maybe she was busy and didn't mean to be like this so we ordered our food with certain ingredients we couldnt have on our food as we were allergic. When the food came out it had all the ingredients we asked not to have on it and also waited around 5-10 minutes for everyone to receive their food as it wasnt all ready at the same time (4 people). Once everyone had received their food we asked if it was possible to have ketchup, mustard etc... she replied in a rude way and turned her back taking her time to grab everything. At this point we didnt feel welcome and the food was cold as we waited for everyone to receive their food. Upon asking for the bill she didnt ask how everything was or comment... We usually leave a 20%tip plus depending on the service but in this case we didnt even want to. We paid for the meal and left a $5 tip. When we got outside the restaurant and counted our change given back we believed that we were short changed by $20 and went back to show and ask about it. Her reply was extremely rude when we explained as she thought more about the tip then the whole situation when she said " Well you guys tipped me $5 and i feel you need it more than me so i insist you take it"... Not only was that an insult to the whole family but embarrassing as other people were there and she didnt realize she got that tip because of poor service. Upon leaving to see the hotel manager one of the family members went to get a drink from the bar where this waitress was and she
      Reviewed September 26, 2016
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      8.8
      Natalie from United Kingdom
      Group
      One Bedroom Villa
      Stayed 1 night in June 2016
      Really nice hotel!
      The hotel was amazing, loved the pool and everything there!!! Only issue was the location was VERY far from the strip even though the website didn't say that.. But we just got an uber there, took about 20 min.. Other then that was really clean and beautiful!!
      Reviewed June 16, 2016
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      9.6
      Leonel from United States
      Couple
      One Bedroom Villa
      Stayed 3 nights in June 2016
      Nice hotel
      My wide and I love this hotel
      Reviewed June 07, 2016
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      8.7
      leonel from United States
      Family with young children
      One Bedroom Villa
      Stayed 2 nights in October 2015
      Pool
      Room
      Good
      Reviewed October 15, 2015
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      7.7
      Ricardo from Philippines
      Group
      Two Bedroom Deluxe
      Stayed 4 nights in October 2015
      Comfortable and relaxing stay.
      The pool area is wonderful for the family.
      We had a comfortable stay at Cancun Resorts, friendly staff and great pool area for family recreation.
      Reviewed October 14, 2015
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      12345
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