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Canyon Cove Hotel & Spa
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Swimming pool [outdoor]
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Swimming pool [outdoor]
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7.7 Very good location
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7.7Location
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Canyon Cove Hotel & Spa

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From 1416 reviewsSee what guests said
6.8
  • Private beach

  • Air conditioning

  • Balcony/terrace

  • Bar

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Room choices
Suite
...
  • Beach view
  • 88 m²/947 ft²
  • 1 king bed
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Superior King or Twin
...
  • Beach view
  • 40 m²/431 ft²
  • 2 double beds or 1 king bed
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Executive Suite
...
  • Nature view
  • 80 m²/861 ft²
  • 1 king bed and 1 sofa bed
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Deluxe
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  • Beach view
  • 91 m²/980 ft²
  • 1 king bed
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Verified guest reviews

Agoda Reviews (1416)
Filter by guest type:
Cleanliness6.5
Facilities6.9
Location7.7
Room comfort and quality6.7
Service6.8
Value for money6.6
Food and dining5.4
Provided by verified guests of Agoda
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8.4
Karrene from Philippines
Family with young children
Superior King or Twin
Stayed 1 night in January 2018
Excellent
We love the place. There’s just some improvement needed to be done in checking in and out as the line was too long when we were there
Reviewed January 22, 2018
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8.0
Ma. from Philippines
Business traveler
Superior King or Twin
Stayed 1 night in January 2018
Very good
Location is good and amenities were good as well. Just hoping they upgrade their rooms in terms of cleanliness.
Reviewed January 21, 2018
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7.2
jie from Philippines
Couple
Superior King or Twin
Stayed 1 night in January 2018
The staff didn’t tell me that the room will be possible at 2pm but keep you waiting from 8am
Unless I go to ask and the staff say that normally our check in time will be 2 pm ............ The place is nice but in case everything there is double price at least
Reviewed January 19, 2018
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6.8
Kristine
Family with teens
Superior King or Twin
Stayed 2 nights in January 2018
Good
Hotel is a bit old and need some renovation. Fix the TV there is no signal. Aircon needs replacement it is already very noisy couldn't sleep well. I suggest that breakfast should be buffet for more selection of food. Staffs are very helpful and accomodating specially Ted of the front desk he made our check in very easy. Water activities are quite expensive we tried the water park and the paddle board. VR games are expensive too 250 for 15mins. Over all stay was good would recommend to my friends because of the view was very relaxing. I will rate it 7/10.
Reviewed January 19, 2018
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9.6
Angela from Philippines
Family with young children
Superior King or Twin
Stayed 1 night in January 2018
Exceptional
We wanted to avail of the new waterpark facility but it was too pricey. They should have special rates for those who are checked in at the hotel vs. those on day tour pass. But overall experience is great. Will definitely come back with my family again.
Reviewed January 17, 2018
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3.2
Romerr from Philippines
Group
Superior King or Twin
Stayed 2 nights in January 2018
Not worth for the price. Service is awful.
Pros: -Quite near to city centre Cons: -No WIFI inside the rooms, only in lobby (advert not updated on both agoda and their website as confimed by receptionist. Didnt even apologised for it.) -no phone coverage inthe rooms, need to go to balcony -towels not ready on arrival. Had to ask for it twice -fridge not properly cleaned and stinks -Poot TV signal. Barely understood what we were watching. -VERY RUDE receptionist (just the ones assigned on night on my stay). Never offered asidtance on cancellation of 2nd night due to multiple complaints. Quite ARROGANT I’d say. -meals are overpriced though not palatable at all.
Reviewed January 16, 2018
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7.6
Anica from Philippines
Family with young children
Superior King or Twin
Stayed 2 nights in November 2017
Great location but service could improve
Overall it was a pretty good stay primarily because of the pool and the beach which my kids enjoyed. The beach had white sand and blue water unlike the beach in neighboring resorts. The room was spacious but the bed by the window was very dusty. The room struck us as old and not thoroughly cleaned (bec of the dust). The building could really use a revamp as it looks old. They sure could use a beef up in amenities like playgrounds (indoor and outdoor) among others. The food, while it was fairly okay, was quite expensive and the service was disappointing because of the lack of waiters. Service is very very slow. The staff needs to be trained more and they need a beef up in the # of staff.
Reviewed January 16, 2018
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5.2
Jennifer from Philippines
Family with young children
Superior King or Twin
Stayed 1 night in December 2017
Not bad for what you pay.. Could improve some aspects
My friends and I had some fun along with our families but was a bit disappointed on some aspects. First, when we dined in the restaurant during dinner when there were no utensils served to us and we kept asking over and over again. Also they have removed the playroom for the kids which could have been a good time for smaller kids to bond and play especially with traveling families like us who haven't seen each other for quite some time. There could have been a designated smoking area that is far from walkways. We were disgusted by a group of men who sitted at the other table and kept smoking/vaping and they were not mindful of the kids or people who don't want to inhale their awful smoke. The entire place is also getting older, the first visit we had was way much better that's why I recommended with my friends. But now was a bit disappointed although the menu improved.
Reviewed January 15, 2018
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7.6
Mylene from Philippines
Couple
Superior King or Twin
Stayed 1 night in January 2018
Review
Too many mosquitoes and fridge smell is not good. However, the location is perfectly good!
Reviewed January 15, 2018
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3.2
Alyssa from Philippines
Couple
Superior King or Twin
Stayed 1 night in January 2018
Disappointed
It was expensive for the room that they gave us. To be honest I wouldn’t mind spending alot in a hotel room if the room were nice and clean, but this room was just ridiculous.Mind you we just arrived in the hotel we havent gotten to the beach yet. There were sands in the bed, they didn’t wash the glasses inside the bathroom, the bidet was really dirty it had stool on it.The only thing good about it was the pool. The beach didn’t even have waves.
Reviewed January 13, 2018
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