Worst hotel I have ever been to.”

The hotel has no WiFi. You have to pay 100 rands for 500mb. Sometimes it won’t even work but they will still charge you.While checking out I got my invoice. And the invoice included items that I didn’t even use during my stay. Example the wine in the fridge was added to my invoice yet we didn’t drink it. An extra charge for Wifi too yet we didn’t use the wifi. Worst experience ever.

Perfect location”

The hotel is located a few blocks from Bo-Kaap, near a hop on/off bus stop going to Table mountain and the other direction takes you to the waterfront. The staff and facilities were absolutely wonderful. The biggest surprise (we booked the suite) was the 3-level loft with full kitchen/ living room/ dining (level 1), the master bedroom (level 2) with larger closet area & master bathroom and then an absolutely beautiful balcony view. The loft (level 3) was a complete working office and sitting room with big leather chairs - awesome. Lastly the restaurant server most likely the best steaks in Cape Town - a must try for meat lovers...

Beautiful suite, great location”

We were surprised with the loft suite (3 levels) with great views. We watched the New Years fireworks from the balcony. Excellent restaurant with fabulous steaks. Only negative or below expectations was the breakfast buffet which had limited options (basic egg, toast and a meat with fruits).

Great location and value for money”

This was a good comfortable hotel in a great location opposite the Hilton. The only problem was wifi is not included in all bookings, so be sure to check before, otherwise you have to purchase a voucher which is a real bummer in this day and age.

Okay Hotel”

The hotel is located in a good and safe area. The staff were friendly and very helpful. If you're looking for a place with free WiFi then this isn't a place for you. The food was very average and nothing to write home about. I ended up eating at other restaurants that had better quality food to offer. On account of the non availability of free WiFi I would not return to this hotel. The cost of the 500MB data was almost double the price if obtained from a mobile network provider.

A 3 star hotel that claims to be 4”

1. the hotel is decent, clean, with good facilities such as pool, bar, restaurant, in room service, laundry and parking. 2. parking at zar70 per day. you can park on the street for zar17.60 per hour during 08an to 17h00. post 17h00 it's free. hence at zar70 per day I find it expensive given that I'm already paying the hotel a steep price per night. 3. price at usd157 per night is way out of order for the level of this hotel. 4. at 1am a staff came Knocking in the door to bring bottles of water. at 01am! 5. the food for breakfast is extremely poor especially if they claim themselves to be at a 4 star level. it was so poor that a 2nd year student at a hotel school could surely cook better. (no fresh juice) hence breakfast definitely not worth it! 6. AC in the room makes so much noise it's impossible to sleep with that on. 7. remote controls for both AC and the TV was not working 8. laundry rates are so expensive. for 1 pair of jeans it's zar118 and just 5 min walk away you can wash and fold 5kg of clothes for a mere zar100. overall this hotel should have been priced along rates of usd50 to usd60 max. I would not advise anyone to stay in this hotel for more than the rates above. you can surely find other alternatives in town.

Excellent”

Good room good nights sleep very disappointed we had to payR100 for internet as all other hotels include it free and they refused to give us more milk so we could only have one cup of tea so remember to take your own

value for money”

This hotel is just across the road from Hilton. they are both in the same vicinity but the room price is so much different

Satisfactory”

Everything is fine except that you have to pay for wifi access. In Vietnam even a sidewalk coffee vendor provides you a free high speed wifi. For a hotel this must be a given. The staff though are just awesome....

Great Staff, Clean Rooms, overall very good.”

The staff in particular has made my stay at this hotel a great experience, friendliness is at the order of the day and prices for minibar etc. very reasonable. I arrived 2 hours early and they went out of their way to get me a room in only 10 minutes.

4* hotel BUT”

Everything is good, but their TV channels only 9 out of 19 you could watch cos the others were fuzzy or nothing there. But after I complained to be fair they did retune the fuzzy channels. But for a 4* hotel they should have the full DSTV package.

Great experience ”

Although the room and location were great, I particularly enjoyed the friendly and professional staff. Knowing about the upfront deposit and cost of parking while booking would have been a plus however cash reimbursement while checking out is a great policy versus EFT. I would definitely visit again.

PULCHRITUDINOUS SERVICE”

Booked 14-26June 2018 with my other half..Our stay was Pulchritudinous,..Marvelous..Beckoning..Captivating...Adorable..Prepossessing..Dazzling..Amazing HOWEVER NEVERTHELESS....Communication between Agoda and Property Management needs to be improved. Requested through Agoda "Online Manage Booking" Romantic / HoneyMoon Gateaway, nothing was arranged had to move in after 16:00 on the 14th of JULY to room 729 while flowers etc were being stocked in...... Booked extension from 25-26 June Property Management claimed they did not receive the message from AGODA had to be moved from 803 to 604. Left a message for Property Manager when I checked out even today I never received a two rands two minutes call....

Quality: rooms, bedding, furnishings, food, pause areas etc. Gym was great, fantastic all round ”

Only issues were paying for parking, WiFi not free and water pressure not the best. Will definitely return though. Should have stayed longer.

Great location but not good value for money”

Great location and spacious rooms but would not recommend this option because: - dark and noisy room (machinery all night long, radio music in the corridors) - staff is nice but not at all the standards of these kind of hotels (no help for luggage, multiples errors on my order at the room service...) - really poor wifi

Disappointed ”

When I booked online prior to my arrival date I specifically requested a double bed. Upon arrival and check in at about 14:15, I discovered that instead of being given 1 double bed, I was given two single beds. I went to reception and requested a different room alternatively converter bedding. Without checking if being was available to convert the bed, I was informed that there was none left as everything has been used already. I decided to wait until staff changed and called down to reception again after 7pm. I again requested converter bedding as this had been provided to me on other occasions. I wa informer that everything was locked up and that housekeeping had left for the day. Needless to say this was different to what I had been told before. If i had been informed before that i would not be getting a double bed i would have cancelled the booking and booked somewhere else as the stay was most uncomfortable for my partner and I. I wish i had been informed before.

V”

Great central place to stay with good value restaurant

Fantastic”

One of the best hotels in Cape Town I've stayed at. Rooms were immaculate. Staff very friendly and helpful - nothing was too much for them. I will be back again next month. Thank you.

Friendly ”

Great staff and excellent food

beautiful and comfy”

We were really nicely surprised at the upgrade , the suites are comfortable and so practical. a pity we didnt have more time to enjoy it. The staff were amazing and friendly. I would love to go back.