Travelling to Mexico? Read all updated requirements before you book.
Exterior view, Capital Plaza Hotel in Chetumal
Double Room with Two Double Beds - Non-Smoking, Capital Plaza Hotel in Chetumal
a large building with a pool and trees, Capital Plaza Hotel in Chetumal
a man standing in front of a counter in a restaurant, Capital Plaza Hotel in Chetumal
a living room filled with furniture and a table, Capital Plaza Hotel in Chetumal
Swimming pool, Capital Plaza Hotel in Chetumal
Swimming pool, Capital Plaza Hotel in Chetumal

Removed from saved list

8.5

Excellent

432 reviews

432 reviews

See map
See map

8

Excellent

Location rating score

Excellent location
Parking
FREE
Nearby landmarks
Museo de la Cultura Maya 170 m
Cruz Roja 370 m
Post Office 400 m
City Tourist Office 920 m
Santuario del Manati 1.1 km
Chetumal International Airport 3.0 km
Artesaniasgararzo 3.6 km
Corozal Airport 18.3 km
Orange Walk Airport 59.0 km
Caye Caulker Airport 89.9 km

Capital Plaza Hotel

Avenida Heroes, 171 Colonia Centro, Centro, Chetumal, Mexico, 77000 - See map

Conveniently situated in the Centro part of Chetumal, this property puts you close to attractions and interesting dining options. This 4-star property is packed with in-house facilities to improve the quality and joy of your stay.

Highlights

Front desk [24-hour]

Free Wi-Fi in all rooms!

Air conditioning

Daily housekeeping

Garden

Announcements by hotel (1)
Please inform Capital Plaza Hotel in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property. As a result of Coronavirus (COVID-19), this property has temporarily suspended its shuttle services. Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result. In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary and other relevant information, during dates where such guidelines exist.

Facilities

Front desk [24-hour]

Car park

Free Wi-Fi in all rooms!

Check-in/out [express]

Fitness center

Swimming pool [outdoor]

Luggage storage

Cash withdrawal

Value for money7.4
Location rating8.0

Rooms available at Capital Plaza Hotel

Very good
Room comfort & quality

7.8

Double Room with Two Double Beds - Smoking
...
  • Room size: 25 m²/269 ft²
  • Garden view
  • 2 double beds
Enter dates to see prices
Junior Suite
...
  • Room size: 30 m²/323 ft²
  • Pool view
  • 1 queen bed
Enter dates to see prices
Double Room with Two Double Beds - Non-Smoking
...
  • Room size: 25 m²/269 ft²
  • Shower
  • 2 double beds
Enter dates to see prices
Double Standard
...
    Enter dates to see prices
    Double Bed
    ...
      Enter dates to see prices
      Double Bed
      ...
        Enter dates to see prices
        Quadruple Room standard
        ...
          Enter dates to see prices
          room
          ...
            Enter dates to see prices
            Double Executive King Bed
            ...
              Enter dates to see prices
              room
              ...
                Enter dates to see prices

                Frequently asked questions

                What time is check-in and check-out at Capital Plaza Hotel?

                Check-in is from 03:00 PM, and check-out is until 01:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

                How do I get to Capital Plaza Hotel?

                For those who wish to drive their own cars, Capital Plaza Hotel has a car park available for guests. Parking is free for guests. If you're looking for an easy way to get around Chetumal with private transportation, the hotel can arrange car rental for you.

                What is the smoking policy at Capital Plaza Hotel?

                Capital Plaza Hotel does not permit smoking in any of its rooms, but allows smoking in designated areas.

                See map

                Explore the neighborhood

                Overall rating:

                8.5

                Excellent
                432 reviews
                Cleanliness
                8.1
                Facilities
                7.7
                Location
                8.0
                Read all reviews >
                More about Capital Plaza Hotel

                More about Capital Plaza Hotel

                Offering an outdoor pool, a gym and stylish rooms with free Wi-Fi, this modern hotel is situated opposite Chetumal’s Mayan Culture Museum. Free public parking is available on site. The air-conditioned rooms at Capital Plaza are decorated in elegant light colours. Each room includes a coffee maker and safe. Bathrooms come with amenities and a hairdryer. You can enjoy Mexican and international cuisine in the hotel’s Nah Balam restaurant, located next to the pool. Capital Plaza is located a 5-minute drive from Chetumal Bay. Chetumal International Airport is 3 km away, and the property can provide airport transfers on request. The border with Belize is 12 km away.

                Show less

                Amenities and facilities

                Very good
                Facilities

                7.7

                Most talked about facilities

                Swimming Pool

                1 mention

                Internet

                1 mention

                Languages spoken
                • English
                • Spanish
                Internet access
                • Free Wi-Fi in all rooms!
                • Internet services
                • Wi-Fi in public areas
                Things to do, ways to relax
                • Fitness center
                • Garden
                • Solarium
                • Swimming pool [outdoor]
                Cleanliness and safety
                • Anti-viral cleaning products
                • Cashless payment service
                • Hand sanitizer
                • Hot water linen and laundry washing
                • Physical distancing of at least 1 meter
                • Protective screens in common areas
                • Rooms sanitized between stays
                • Safe dining setup
                • Sanitized kitchen and tableware items
                • Staff trained in safety protocol
                • Temperature check for guests and staff
                Dining, drinking, and snacking
                • Restaurants
                • Room service
                Services and conveniences
                • Air conditioning in public area
                • Cash withdrawal
                • Daily housekeeping
                • Elevator
                • Facilities for disabled guests
                • Food delivery
                • Luggage storage
                • Meeting/banquet facilities
                • Smoke-free property
                • Smoking area
                • Terrace
                Access
                • Check-in/out [express]
                • Fire extinguisher
                • Front desk [24-hour]
                • Non-smoking rooms
                • Pets allowed
                • Security [24-hour]
                Getting around
                • Car park [free of charge]
                • Rental car

                Food and dining

                Restaurants on site
                Nah Balam
                • Cuisine: International
                • Menu: Buffet

                Location

                Avenida Heroes, 171 Colonia Centro, Centro, Chetumal, Mexico, 77000
                Excellent
                Location

                8

                Property policies

                Children and extra beds

                Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

                All children are welcome.

                Children 0-12 year(s)
                Stay for free if using existing bedding.
                If you need an extra bed, it will incur an additional charge.
                Guests 13 years and older are considered as adults
                Must use an extra bed which will incur an additional charge.
                Others
                • When booking more than 5 rooms, different policies and additional supplements may apply.

                Some helpful facts

                Check-in/Check-out
                • Check-in from15:00
                • Check-out until13:00

                Property announcements

                Please inform Capital Plaza Hotel in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property. As a result of Coronavirus (COVID-19), this property has temporarily suspended its shuttle services. Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result. In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary and other relevant information, during dates where such guidelines exist.

                Reviews of Capital Plaza Hotel from real guests

                Provided by verified guests of Agoda
                7.8
                /
                10
                Very good
                Cleanliness8.1
                Facilities7.7
                Location8.0
                Room comfort and quality7.8
                Service8.3
                Value for money7.4
                High score for Chetumal
                Rating
                9+ Exceptional (3)
                8-9 Excellent (3)
                7-8 Very Good (3)
                6-7 Good (1)
                <6 Below Expectation (2)
                Time of the year
                Mar - May (2)
                Jun - Aug (5)
                Sep - Nov (3)
                Dec - Feb (2)

                Show reviews that mention 

                Showing 12 verified guest comments
                9.6
                Exceptional
                Sherri from Canada
                Family with teens
                Double Room with Two Double Beds - Non-Smoking
                Stayed 2 nights in January 2022

                Comfortable and convenient ”

                Great basic hotel, good breakfast, very comfortable beds. Very accommodating and friendly helpful staff!

                Reviewed January 05, 2022

                See room deals

                9.2
                Exceptional
                Paul from United States
                Couple
                Junior Suite
                Stayed 2 nights in August 2016

                Stayed for One Month”

                Best value and location in Chetumal

                Reviewed March 09, 2017

                See room deals

                7.3
                Very good
                Guadalupe from Belize
                Family with young children
                Double Room with Two Double Beds - Non-Smoking
                Stayed 2 nights in April 2015

                how to better the hotel”

                air condition pool location

                Could be better

                Reviewed April 15, 2015

                See room deals

                3.0
                Doug from Canada
                Solo traveler
                Stayed 7 nights in October 2013

                poor hotel”

                the door out, the road out, my rear view mirror

                this is the worst holiday inn i have ever stayed at. the rooms are very out dated. the internet very poor. the staff was very unwelcoming and very unhelpful. the management very poor in attending to their guests. i had an issue with my early check out. this hotel charged for everyday i had booked in advance. i decided to leave early as the hotel was so poor. the management refused to give me my money back for the unused days.

                Reviewed October 17, 2013

                See room deals

                9.3
                Exceptional
                wade from United States
                Couple
                Stayed 1 night in June 2011

                Nic hotel close to all”

                right in town

                the staff at check in was nice, polite, helpful, and spoke very good english (i am giving the hotel 4* i was using chetumal as a place to take ado bus to from playa and get to belize cayes. i (with an 'assist' from cabbie) missed my water taxi so i had to stay for 24 hours. the hotel is nice for the area. it had a small pool, small gym, working safe, free wireless, and was generally clean and i felt safe there.

                Reviewed August 29, 2011

                See room deals

                8.3
                Excellent
                Pavel from Russia
                Couple
                Stayed 1 night in July 2011

                Good place, good hotel”

                Good location, clean, easy.

                Read a few negative reviews of this hotel, but as there were not many options booked this one. Only stayed one night and did not see anything disturbing. It has everything you would expect from a Holiday Inn. The hotel is righ next to the only significant attraction in town - the museum of mayan culture.

                Reviewed August 07, 2011

                See room deals

                7.7
                Very good
                robert from France
                Family with teens
                Stayed 1 night in June 2011

                hotel agreable”

                proche centre ville

                Hotel moderne et agréable. Les chambres étaient prêtes, modernes et spacieuses et nous avons été bien accueillis. nous avons pu profité de l'agréable piscine. L'accueil était très sympa et personnel souriant et attentif. l'hotel est situé à 15 mn du malecon.

                Reviewed August 07, 2011

                See room deals

                7.0
                Very good
                CLAIRE from France
                Group
                Stayed 1 night in November 2010

                hotel pratique et bien tenu”

                proprete

                hotel pratique si vous devez faire une halte dans ce secteur. ville sans grand interet mais hotel bien place, beneficiant d'un parking. chambres standardisees confortables, bon rapport qualité/prix. personnel accueillant, hôtel bien tenu. petite piscine, salle de restaurant un peu triste

                Reviewed February 24, 2011

                See room deals

                7.3
                Very good
                Peter from Germany
                Couple
                Stayed 1 night in April 2011

                Gutes Hotel auf der Faht von Cancun nach Palenque”

                Hotel im Stadtzentrum

                auf der langen fahrt von cancun über tulum nach palenque liegt das hotel in der mitte der strecke. ein sauberes, ruhgis hotel das dem namen holiday inn entspricht. es ist ein bewachter, kostenloser parkplatz vorhanden.

                Reviewed July 07, 2011

                See room deals

                8.7
                Excellent
                hannelore from Germany
                Couple
                Stayed 1 night in January 2011

                im stadtzentrum, schöne zimmer”

                helles, schönes ambiente

                es gibt keinen grund, chetumal zu besuchen, aber wenn es schon sein muss, dann nur holiday inn!!

                Reviewed January 23, 2011

                See room deals

                5.6
                Carlo from Italy
                Solo traveler
                Double Room with Two Double Beds - Smoking
                Stayed 1 night in June 2016

                Abbastanza bene... Peccato le lenzuola”

                Nel complesso non é malaccio, però non avevano cambiato le lenzuola, si vedevano chiaramente spiegazzate con la sagoma di due persone... In più dei capelli ... Mi han cambiato la camera per carità ... Però...

                Reviewed June 27, 2016

                See room deals

                9.0
                Exceptional
                Fabrizio from Italy
                Couple
                Stayed 1 night in October 2012

                Hotel ottimo”

                Pulizia e servizi

                Tutto ottimo in stile Holiday Inn , servizi al top

                Reviewed October 20, 2012

                See room deals

                This is a popular property. Don't miss out!

                Back to search results

                Back to room choices

                |

                Dismiss