8.9
Excellent
4.8% this month
/10
(4,321 reviews)See what guests said
Highly rated by guests – 95% would recommend
Highly rated by guests – 95% would recommend
Housekeeping261
Breakfast50
View27
See map
8.4

Excellent

Location rating score

Excellent location - Inside city center
Parking
FREE
Popular landmarks
i-System College 120 m
Crescendo International College Johor Bahru 250 m
AmBank @ Jalan Tengku Azizah 270 m
Hong Leong Bank @ Bandar Johor Bahru 270 m
Ayu Best Buy Shop 340 m
Arulmigu Sri Rajakaliamman Glass Temple 340 m
Bank Islam @ Jalan Zamrud 380 m
Angry Birds Activity Park 420 m
Komtar JBCC 430 m
JB Sentral Railway Station 460 m
Nearby landmarks
Arulmigu Sri Rajakaliamman Glass Temple 340 m
Angry Birds Activity Park 420 m
Johor Bahru City Square 580 m
Jalan Wong Ah Fook 900 m
Johor Zoo 920 m
Sultan Abu Bakar State Mosque 1.9 km
KSL City Mall 2.06 km
Danga Bay 4.9 km
Paradigm Mall Johor Bahru 10.37 km
Legoland Malaysia 15.73 km
Capri by Fraser Johor Bahru

"Brand new, clean and reasonably priced!"

Lana - December 31, 2019
Studio Deluxe King - View Capri by Fraser Johor Bahru
Lobby Capri by Fraser Johor Bahru
Swimming pool [outdoor] Capri by Fraser Johor Bahru
See all 52 photos
Removed from saved list
Newly built in 2019
Free Wi-Fi

Capri by Fraser Johor Bahru

Menara Tiga Serangkai, Jalan Tengku Azizah, Johor Bahru City Center, Johor Bahru, Malaysia, 80300 - See map
Property highlights
Hygiene Plus
This property has self-selected and self-certified the hygiene measures
Learn more
Check-in [24-hour]
Hassle-free check in
Close to Arulmigu Sri Rajakaliamman Glass Temple
Within 340 m of property
Hygiene Plus
Wellness
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Health and Medical
First aid kit
  • 460 meters to public transportation

  • Free Wi-Fi in all rooms!

  • Sauna

  • Steamroom

  • Breakfast [free]

Cheaper than 86% of all properties in Johor Bahru in the last 24 hoursCompared to 2,439 Johor Bahru properties at Agoda for various dates
Value for money9.1
Distance to city center0.65 KM
Location rating8.4
Nearest airportSeletar Airport (XSP) - Singapore
Distance to airport13.2 km

Rooms available at Capri by Fraser Johor Bahru

Club One Bedroom Deluxe Twin Sea View
...
  • Room size: 56 m²/603 ft²
  • Sea view
  • 2 single beds
Enter dates to see prices
One Bedroom Deluxe Twin
...
  • Room size: 56 m²/603 ft²
  • City view
  • 2 single beds
Enter dates to see prices
One Bedroom Deluxe King
...
  • Room size: 56 m²/603 ft²
  • Non-smoking
  • 1 king bed
Enter dates to see prices
Studio Executive King
...
  • Room size: 46 m²/495 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Club One Bedroom Deluxe King Sea View
...
  • Room size: 56 m²/603 ft²
  • Sea view
  • 1 king bed
Enter dates to see prices
One Bedroom Deluxe King Sea View
...
  • Room size: 56 m²/603 ft²
  • Sea view
  • 1 king bed or 2 single beds
Enter dates to see prices
One Bedroom Executive King
...
  • Room size: 72 m²/775 ft²
  • Non-smoking
  • 1 king bed
Enter dates to see prices
Studio Deluxe Twin
...
  • Room size: 38 m²/409 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Club One Bedroom Executive King
...
  • Room size: 72 m²/775 ft²
  • Non-smoking
  • 1 king bed
Enter dates to see prices
One Bedroom Deluxe Twin Sea View
...
  • Room size: 56 m²/603 ft²
  • Sea view
  • 2 single beds
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Capri by Fraser Johor Bahru?

Check-in is from 03:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Capri by Fraser Johor Bahru?

A stay at Capri by Fraser Johor Bahru also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the hotel. For those who wish to drive their own cars, Capri by Fraser Johor Bahru has a car park right on site for maximum convenience. Parking is available for an additional charge. If you're looking for an easy way to get around Johor Bahru with private transportation, the hotel can arrange taxi service.

What is the smoking policy at Capri by Fraser Johor Bahru?

Capri by Fraser Johor Bahru does not permit smoking in any of its rooms, but allows smoking in designated areas.

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Explore the neighborhood

What people love about Capri by Fraser Johor Bahru

  • 8.0
    Very good

    "The bed is big and comfortable."

    Ang

    |

    January 27, 2020

  • 9.6
    Exceptional
    Spaciousness

    "Room was spacious and comfy."

    Pei

    |

    March 20, 2020

  • 9.6
    Exceptional
    Location

    "Nice hotel very near custom"

    koh

    |

    March 7, 2020

Property ranking|Compared to 2,439 Johor Bahru properties
See all rankings
Cleanliness score
9.3/10
Couples review score
9.0/10
Service score
9.0/10
Value for money score
9.1/10
Better than
99
%
of Johor Bahru properties
Better than
99
%
of Johor Bahru properties
Better than
98
%
of Johor Bahru properties
Better than
97
%
of Johor Bahru properties
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Overall rating:
8.9
Excellent
4,321 reviews
Cleanliness
9.3
Facilities
8.9
Location
8.4
Read all reviews >
What travelers say they love:
Clean rooms and professional staff.
Kah from Singapore
Family with older children
More about Capri by Fraser Johor Bahru

More about Capri by Fraser Johor Bahru

When visiting Johor Bahru, you'll feel right at home at Capri by Fraser Johor Bahru as it offers quality accommodation and great service. With its location just 0.65 KM from the city center and 35 KM from the airport, this 4-star property attracts numerous travelers each year. With its convenient location, the property offers easy access to the city's must-see destinations.

Take advantage of a wealth of unrivaled services and amenities at this Johor Bahru property. Facilities like free Wi-Fi in all rooms, daily housekeeping, 24-hour front desk, luggage storage, Wi-Fi in public areas are readily available for the convenience of each guest.

Capri by Fraser Johor Bahru is home to 316 guestrooms. All are tastefully furnished, and many even provide such comforts as complimentary tea, towels, clothes rack, slippers, complimentary instant coffee. The property offers an excellent variety of recreational facilities, including fitness center, outdoor pool. When you are looking for comfortable and convenient accommodation in Johor Bahru, make Capri by Fraser Johor Bahru your home away from home.

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Most talked about facilities

Housekeeping
96 mentions
Breakfast
53 mentions
Swimming Pool
20 mentions
Food & Dining
8 mentions

What they offer

9.6
Exceptional
Staff 

"Staff were friendly and helpful."

Pei

|

March 20, 2020

View all reviews
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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Food and dining

Breakfast options

American
Asian
Continental
Halal

Restaurants on site

Caprilicious
Cuisine:Asian, International
Menu:Buffet

What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

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Some helpful facts

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Property announcements

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Reviews of Capri by Fraser Johor Bahru from real guests

Overall rating
8.9
Excellent
From 4321 reviews
9.4Room comfort and quality
9.3Cleanliness
9.0Service
Agoda Reviews (2435)Booking.com Reviews (1886)
Rating via Agoda8.9
/
10
Cleanliness9.3
Facilities8.9
Location8.4
Service9.1
Value for money9.1
High score for Johor Bahru
Rating
9+ Exceptional (552)
8-9 Excellent (168)
7-8 Very Good (151)
6-7 Good (33)
<6 Below Expectation (41)
Time of the year
Mar - May (220)
Jun - Aug (292)
Sep - Nov (248)
Dec - Feb (185)
All guests (2435)
All room types
All languages

Show reviews that mention 

Showing 945 verified guest comments
12345
10.0
Exceptional
Alfred
Couple
Studio Deluxe King
Stayed 1 night in July 2019

Fantastic”

Capri by Fraser Johor Bahru is a new hotel and is very close to city centre. We got the studio deluxe king room in 32nd floor facing the beautiful city and the sea. We loved the place very much its so clean, peaceful and beautiful. We came here just for 1 night but ended up extending the room for further 2 nights. Whatever i review about this hotel is not enough, you will have to come and stay here to feel it. You will not find any other hotels in this price in Johor who can provide you premium quality stuffs in the room, right from the comfy bed,pillows to new premium linens, towels and other amenities.You will not regret for you stay here, so book now to come and experience it, We have decided to stay here only whenever we come to Johor. Thanks very much to all the Capri's crew, for all your efforts and hard work you have put into this hotel to keep it in top notch. Hope you all continue the same, so guests like us can come back often to have a pleasant stay and a wonderful time.

Reviewed July 29, 2019

Dear Alfred, Thank you for leaving us with a fantastic review and for recommending our hotel to other travelers! We pride ourselves in providing the best customer service and will continue to do so to ensure a memorable stay for our guests. I look forward to welcoming you back soon. Sincerely, Manoharan Mannarlingam General Manager

Responded July 30, 2019
Capri by Fraser Johor Bahru
9.6
Exceptional
Xenia
Group
One Bedroom Executive King
Stayed 1 night in May 2019

A Great Hotel ”

Capri by Fraser (Johor Bahru) gave my friend and I a pleasant surprise! Not only were we greeted by friendly staff upon checking in, the whole apartment was beyond our (already high) expectations! The apartment looked almost exactly like what they portrayed in the pictures, even better than the pictures actually. The game room and the gym room were to our surprise as well. It is well-thought out and all the facilities are very new and handy. Overall a pleasant experience.

Reviewed May 17, 2019

Dear Xenia, Thank you for leaving us with a wonderful feedback. I am delighted to hear that you and your friend had thoroughly enjoyed your stay. I look forward to welcoming you back soon. Sincerely, Manoharan Mannarlingam General Manager

Responded May 21, 2019
Capri by Fraser Johor Bahru
10.0
Exceptional
Kamarudin from Singapore
Family with young children
One Bedroom Executive King
Stayed 1 night in August 2019

Love our stay at Capri by Fraser Johor Bahru”

The room is extremely clean and comfortable. There is so much space for my daughter to walk around and play with her toys. We love the bathroom which is so spacious, allows us to move around and use the facilities with so much ease. Overall, we enjoyed ourselves very much during our stay at Capri by Fraser, Johor Bahru.

Reviewed August 15, 2019

Dear Kamarudin, Thank you! I'm glad that you had a fantastic stay and hope to welcome you back soon. Sincerely, Manoharan Mannarlingam General Manager

Responded August 19, 2019
Capri by Fraser Johor Bahru
10.0
Exceptional
Nur from Singapore
Couple
Club One Bedroom Executive King
Stayed 2 nights in December 2019

Planning to coming back again”

Check in was smooth. The room was very clean except for some crumbs left at the sofa, but the housekeeping guy managed to vacuum it very fast after being called upon. Location wise was very good, walking distance to City Square but we grab throughout our stay as it’s only RM 5 plus the shuttle bus timing provided wasn’t too frequent hence not convenient for us. Club lounge was average, but would recommend to have more variety like pastries etc. Breakfast was good, there’s a lot of variety. We’re planning for our next trip to Capri by Fraser Johor again!

Reviewed December 06, 2019

Dear Nur, Thank you for your feedback. I am pleased to hear you thoroughly enjoyed your stay. Because of the time taken by the shuttle bus to cover the entire trip, we are unable to increase the frequency at the moment but we will look into the feasibility in the near future. I hope to welcome you back soon. Sincerely, Manoharan Mannarlingam General Manager

Responded December 13, 2019
Capri by Fraser Johor Bahru
9.2
Exceptional
Chye from Singapore
Couple
Studio Deluxe King
Stayed 1 night in September 2019

Nice hotel”

This hotel was the best one I had stayed in Johor Bahru so far. Nice and clean room. And staff are friendly with smiles. I like the shuttle bus service provided by the hotel though it’s one-way from the hotel. I will definitely stay at Capri again the next time in JB. Thanks for everything Capri! Keep up the good work.

Reviewed September 17, 2019

Dear Chye, Thank you for your feedback. I am glad you enjoyed your stay and I will be sure to let my Associates know how much of an impact they made on your stay. Because of the time taken by the shuttle bus to cover the entire trip, we are only able to offer drop-offs at the moment but we will look into pick-up options in the near future. I look forward to welcoming you back soon. Sincerely, Manoharan Mannarlingam General Manager

Responded September 18, 2019
Capri by Fraser Johor Bahru
8.4
Excellent
Nur from Singapore
Couple
Studio Deluxe Twin
Stayed 1 night in February 2020

Never Disappoints”

This is not our first stay here. Capri by Fraser Johor Bahru is definitely the hotel we go to whenever we visit JB. They never disappoints! We were always greeted by friendly staffs and the rooms we stayed in were clean. Love the breakfast spread too. Plus, the hotel smells nice! Will definitely go back there when we visit JB again.

Reviewed March 19, 2020
9.6
Exceptional
eliisha from Indonesia
Couple
Studio Deluxe King
Stayed 2 nights in November 2019

Perfect Choice”

This is my second stay at Capri by Fraser Johor Bahru. Excellent facility & Cleanliness. Good Location, many Choice for Breakfast. Recommended.

Reviewed March 01, 2021

Dear Eliisha, thank you for leaving us with a fantastic review and for recommending our hotel to other travelers. We are delighted to hear about your experience as a returning guest and certainly look forward to a more memorable experience with you, again! Best Regards, Capri by Fraser johor Bahru

Responded March 04, 2021
Capri by Fraser Johor Bahru
8.8
Excellent
Ju from Singapore
Couple
Studio Deluxe King
Stayed 1 night in April 2019

Strange location but room quality was excellent.”

Booked Capri Johor Bahru for a 1 night stay. The location was a little unexpectedly close to the JB immigration and directions in the parking lot were not clear as it was still very new when we stayed there. Once you’re in the building, the lobby and rooms are very modern, clean and large. As we had to depart very early for a Cycling trip, we didn’t try the breakfast. Overall, comfortable stay if you are not fussy about the location and view.

Reviewed September 11, 2019

Dear Ju, Thank you! I'm glad you enjoyed your stay and hope to welcome you back soon. Sincerely, Manoharan Mannarlingam General Manager

Responded September 12, 2019
Capri by Fraser Johor Bahru
9.6
Exceptional
Tammy from Singapore
Solo traveler
Studio Deluxe Twin Sea View
Stayed 4 nights in December 2019

Fantastic Experience”

Location aside, I was very pleased with my experience at Capri by Fraser! I needed some quietness from my schedule & the hotel provided just that - quietness. It helped that my room was on the 34th floor. I booked the Seaview Studio that came with a kitchenette & even a microwave oven. The room is clean, spacious & comfortable. It even came with designer bath products (Malin+Goetz)! The staff were friendly. The cafe had good coffee & muffins. The ambience was again nice because it is quiet. I hope it stays this way. The hotel provides one-way shuttle service from the hotel to a few shopping locations at designated times. They don't mind that you board the shuttle from the drop off points back to the hotel but this means there's no guarantee that you would get a shuttle back as it depends on whether the guests are dropping off at those points because if not, the shuttle returns back to hotel at the last drop off, whichever it might be.

Reviewed December 07, 2019

Dear Tammy, Thank you for choosing us as your choice of accommodation. We are delighted to know that our Studio Deluxe seaview was perfect for your stay comfort and requirements. It has been our great pleasure and privilege to have been of service to you, and we earnestly look forward to welcoming you back for more enjoyable and comfortable stays whenever your travels bring you back. Sincerely, Manoharan Mannarlingam General Manager

Responded January 17, 2020
Capri by Fraser Johor Bahru
10.0
Exceptional
Gavin from Singapore
Couple
Studio Executive King
Stayed 1 night in May 2019

Excellent”

Excellent customer service!!! Despite the long hiatus to check in, the front office agent actually provide us refreshment (orange juice) in the midst of checking in. The process to check in was seamless and ALL the staff of the hotel were so friendly and cheerful. Room was neatly cleared, amenities is up to expectations whilst everything was so perfect. Capri is by far one of the most hospitable hotel we have stayed in Johor Baru and we sure to come again for our short stay-cation! Just so you know you have over rided my previous favorite hotel in JB. Thank you Capri!

Reviewed May 27, 2019

Dear Gavin, Thank you for leaving us with a wonderful review. I am pleased to hear you had thoroughly enjoyed your stay and thrilled that we have managed to exceed your expectations in providing the best customer service and experience during your stay. I look forward to welcoming you back soon. Sincerely, Manoharan Mannarlingam General Manager

Responded May 30, 2019
Capri by Fraser Johor Bahru
9.6
Exceptional
Nur from Singapore
Couple
Studio Deluxe King
Stayed 2 nights in December 2019

Exceptional”

Our first stayed at Capri by Fraser, JB. Overall, it was a great experience staying over here. You are required to go by Grab to get to this hotel. However, they do provide shuttle services to few shopping malls (only one way) such as city square/ciq drop point/komtar jbcc , Galeria Kotaraya, KSL Mall, Mid Valley Megamall and R&f Mall. The room is clean and spacious. Near by hotel there are few eating places at walking distance. Will definitely come back if there are promo again.

Reviewed December 27, 2019

Dear Nur, Thank you! I'm glad you enjoyed your stay and hope to welcome you back soon. Sincerely, Manoharan Mannarlingam General Manager

Responded December 31, 2019
Capri by Fraser Johor Bahru
9.6
Exceptional
Xue from Singapore
Couple
Studio Deluxe King
Stayed 1 night in March 2019

Great hotel, very new”

Stayed one night at Capri by Fraser, it was newly opened for one month, so everything was very clean and facilities were very new. Super friendly staff at the hotel. Only downside was the location, it is near City Square Mall but the road outside the hotel will jam during peak hours when ppl are returning to the custom, so if you are looking to grab back to the hotel during peak hours, be mentally prepared to stay in a jam for 30-40 mins. I’m staying another 2 more nights this week, looking forward to a pleasant stay :D

Reviewed March 20, 2019

Dear Xue, Thank you for your detailed feedback. I sincerely apologize for the inconvenience you experienced during your stay. The traffic does gets busy at certain hours due to our close proximity to CIQ but it is smooth otherwise. I hope this does not mar the impression of our property and I look forward to welcoming you back soon. Sincerely, Manoharan Mannarlingam General Manager

Responded March 22, 2019
Capri by Fraser Johor Bahru
8.8
Excellent
Xue from Singapore
Couple
Studio Executive King
Stayed 2 nights in March 2019

Second time staying”

This is my second time staying at Capri by Fraser. Super friendly and lovely staff, nice buffet spread, clean rooms. We stayed at the deluxe room this time and it was so comfortable that we didn’t want to leave. Only downside was the internet, basically the WiFi doesn’t work, my husband was trying to do some work on his laptop but the internet just doesn’t work. If you are looking to travel by grab, best to key in your location at “Tritower” instead of the hotel name. Capri is one of the hotels that is rlly worth the price, will return to stay again in future!

Reviewed March 23, 2019

Dear Xue, Thanks for choosing us as your choice of accomodation again! I am delighted that you have thoroughly enjoyed your stay with us. I sincerely apologize for issues you experienced with the WiFi connectivity. We have fixed the issue and the WiFi connectivity is working fine. Thank you for your feedback again and I look forward to welcoming you back soon. Sincerely, Manoharan Mannarlingam General Manager

Responded March 26, 2019
Capri by Fraser Johor Bahru
8.8
Excellent
Young from Singapore
Couple
Studio Deluxe King
Stayed 1 night in April 2019

YY”

The location is very close to the immigration custom. Might need to drive a car to get to the location though. Breakfast was inclusive and it was decent. So it is quite value for money staying here for a short trip over at Johor Bahru. Cleanliness is also good and spacious room. The receptionist who checked us in was very polite and efficient. Overall an excellent stay!

Reviewed July 29, 2019

Dear Young, Thank you for sharing your feedback with us. I am pleased to hear you enjoyed your stay and I will be sure to let my Associates know how much of an impact they made on your stay. I hope to see you again soon. Sincerely, Manoharan Mannarlingam General Manager

Responded July 30, 2019
Capri by Fraser Johor Bahru
8.8
Excellent
Muhamad from Singapore
Couple
Studio Deluxe King
Stayed 3 nights in November 2019

Carpark & Breakfast”

Carpark- When i first arrived at the hotel,i was a bit frustrated with the parking as it is being shared with the residences.You really need to find the red parking lot (Capri parking)or your car will be clamp. Breakfast- I believe Capri can do way better breakfast with more variety and quality. Ive been to Capri KL and the breakfast was awesome. Try not to heat up the food too long as it might over-cooked the food. Room-Totally happy with the room space and the cleanliness of the hotel standard.The hotel make you feel more homely. Location- I would say that it’s easier if you are driving cause the area of the hotel is very quiet at night.But if you are looking for a hotel with quiet environment,i totally encourage you to give it a try. Smoking Area-You can only smoke at the Ground floor.Maybe the management can provide some seating area for the smokers to seat. Overall i still enjoyed my stay at the hotel.But Maybe the management can look into the carpark and do some adjustment with the breakfast,so that the hotel can be more enjoyable for the future stay.

Reviewed November 13, 2019

Dear Muhamad, Thank you for taking your time to write a detailed feedback on your recent stay. I am pleased to hear you enjoyed your stay despite certain areas have fallen short of your expectations. Please be assured that your remarks have been shared with the relevant Managers for immediate actions and improvements. I hope to welcome you back soon. Sincerely, Manoharan Mannarlingam General Manager

Responded November 15, 2019
Capri by Fraser Johor Bahru
10.0
Exceptional
Zaidah from Singapore
Family with young children
One Bedroom Executive King
Stayed 1 night in June 2019

Our Staycation on our anniversary 2019”

We booked for a night stay on our anniversary & was upgrade to a club room on upper floor, super friendly & helpful staff, we managed to get into our room ealier before the check in time & when we got there, the room was awesome with a fastastic view from the 37th floor, huge bathroom with a nice bathtub, wifi was super fast, my kids all love the room & they enjoyed themselves very much, we will surely come back again, thank you CAPRI by Fraser!

Reviewed June 16, 2019

Dear Zaidah, Thank you for taking your time to write a detailed feedback on your recent stay. I’m sure that my Associates enjoyed attending to your needs as much as you enjoyed your stay. I hope to see you again soon. Sincerely, Manoharan Mannarlingam General Manager

Responded June 17, 2019
Capri by Fraser Johor Bahru
8.8
Excellent
Alex from Singapore
Family with young children
One Bedroom Deluxe Twin
Stayed 1 night in June 2019

Great place for staycation!”

If you are looking for a staycation where you are able to retain some home conveniences like cooking, strongly recommend Hotel Capri by Frazer which is located about 600m from Customs...a 5min car ride to city Square. We booked a deluxe 1 room apt which had a bedroom and attached living room with couch, TV n a kitchenette with oven/full sized fridge and an induction stove. Bathroom was huge and total space was about 58sqm. All for about S$100 nett(all taxes included). Hotel was very clean as can be expected from a hotel that was only opened earlier this year. They even had a coin-operated laundromat and shuttle bus service to the main malls in JB.

Reviewed June 18, 2019

Dear Alex, Thank you for taking your time to share your experience with us. I am delighted to hear you had thoroughly enjoyed your stay. I hope to welcome you back soon. Sincerely, Manoharan Mannarlingam General Manager

Responded June 20, 2019
Capri by Fraser Johor Bahru
9.6
Exceptional
Yi from Singapore
Couple
Studio Deluxe Twin Sea View
Stayed 1 night in May 2019

Fantastic Service!”

Full of praises for Capri by Fraser JB, superb service from the staff, all were very friendly and helpful. Check in was really quick and easy. Location wise is really near the CIQ, but recommended to take a Grab (RM5). The room was huge and really clean! Bed was comfy! Breakfast spread was a wide range of varieties as well. A really happy stay for us and we look forward to be back. Great work Capri!

Reviewed May 13, 2019

Dear Yi, Thank you for leaving us with a great review. I’m sure that my Associates enjoyed attending to your needs as much as you enjoyed your stay. For the convenience of our guests, we also provide free shuttle bus to surrounding areas, including CIQ. I look forward to welcoming you back soon. Sincerely, Manoharan Mannarlingam General Manager

Responded May 15, 2019
Capri by Fraser Johor Bahru
9.2
Exceptional
Hui from Singapore
Couple
Studio Deluxe Twin Sea View
Stayed 1 night in September 2019

Very Good”

It is closer to CIQ than I thought. I had to check in first alone (partner only joined me after work). Only 5 min-walk from CIQ, the pavement leading to the Hotel was well-paved, unlike those pavements we walk on near Holiday Villa and KSL Hotel. Love the front desk area, more posh than that at Capri KL (Bangsar South). We booked a sea view room and were given a room on the 28 floor. Please do not expect Sentosa nor Keppel Bay kind of water frontage view but for the price we paid, this view was good enough. Room came with a kitchenette. Hmmm.... the room interior/decor, we prefer Capri KL. Room was of a very good size, 2 single beds with a couch which can easily sleep another. Staff were friendly and professional except the lady staff that checked us in on 19 Sept, she spoke so softly that I could hardly hear her. She was pretty new as she needed to ask another colleague a rather straightforward question which I forget by now. Pool & gym were on 1st floor: functional

Reviewed September 29, 2019

Dear Hui, Thank you for taking your time to share your experience with us. I am pleased to hear you enjoyed your stay despite certain areas have fallen short of your expectations. For the convenience of our guests, we also provide free shuttle bus to surrounding areas, including CIQ, City Square and Komtar JBCC. I sincerely apologize for the less than expected service from my Associates during check in. Please be assured that we have taken necessary actions to educate and coach our Associates as our continuous effort to ensure that our guests have a pleasant and memorable stay with us. I look forward to welcoming you back soon. Sincerely, Manoharan Mannarlingam General Manager

Responded October 04, 2019
Capri by Fraser Johor Bahru
10.0
Exceptional
Anjelan from Singapore
Family with young children
One Bedroom Deluxe Twin Sea View
Stayed 2 nights in September 2019

Awesome Stay!”

I have stayed in most of the hotels in JB BUT Capri takes the CROWN! I was blown off by the rooms size, cleanliness, and the friendly staffs.. I am not exaggerating, but this is the first hotel where I turn everywhere and only see staffs who smiles and greets their Guests genuinely. The only changes the hotel should consider is the breakfast buffet spread, which is not much compared to other 3star hotels. Other than that Capri would definitely be a hotel I would want to stay on every visit. Thank you for the warm hospitality Capri!!

Reviewed September 10, 2019

Dear Anjelan, Thank you for leaving us with a great review. I am delighted to hear you had an awesome stay. I will be sure to let my Associates know how much of an impact they made on your stay. We have taken note of your comment on breakfast and we will continue to improve both our services as well as our breakfast offerings. We hope to see you again soon. Sincerely, Manoharan Mannarlingam General Manager

Responded September 11, 2019
Capri by Fraser Johor Bahru
12345
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