Good 6.6
Based on 1472 reviews

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About this property

Description

Uniquely located in a secondary forest, Caribbean Bay Resort Bukit Gambang Resort City offers a refreshing and serene environment. One of the largest water parks in the East Coast of Malaysia, it is ideal for both business or leisure travelers. Featuring excellent accommodation, they offers suites and rooms that are filled with modern facilities. Just a stone's throw away from Bukit Gambang water park, it is an excellent location for an adventure - whether its for adults or children. The main attractions at the water park include Coco Beach, Penguin Island, Tree Top Hill, and Garden Terrace. A perfect place for a getaway, it is also a perfect choice for companies, schools, and academic institutions that are looking for team building opportunities. Undoubtedly a unique place of stay, Caribbean Bay Resort Bukit Gambang Resort City is a splendid choice if your looking for fun in Malaysia.
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Features

Internet access

  • Free Wi-Fi in all rooms
  • Wi-Fi in public areas

Getting around

  • Car park

Things to do, ways to relax

  • Fitness center
  • Karaoke
  • Swimming pool [outdoor]
  • Tours
  • Water park

Dining, drinking, and snacking

  • Bar
  • BBQ facilities
  • Coffee shop
  • Vending machine

Services and conveniences

  • ATM
  • Luggage storage
  • Safety deposit boxes
  • Shop(s)
  • Smoking area

For the kids

  • Family room
  • Swimming pool [kids]
  • Theme park

Access

  • Front desk [24-hour]
  • Pets allowed

Languages spoken

  • English
  • Malay
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Policies

Effective from January 4, 2016, Bukit Gambang Water Park will operate as follows ;
From 11:00 AM to 06:00 PM on Wednesday and Thursday
From 09:30 AM to 06:30 PM on Friday to Sunday, Malaysian public holidays and school holidays.
The water park is closed on every Monday and Tuesday except during Malaysian public holidays and school holidays.

Effective from 04 January 2016, Bukit Gambang Safari Park will Operate as follows ;
From 12:00 PM to 06:00 PM on Monday to Tuesday From 10:00 AM to 09:00 PM on Friday to Sunday, Malaysian public holidays and school holidays
The safari park is closed every Wednesday to Thursday except during Malaysian public holidays and school holidays.

Child and extra bed policy
Infant 0-3 year(s) Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
Children 4-12 year(s) Must use an extra bed
  • Guests over 12 years old are considered as adults.
  • Extra beds are dependent on the room you choose, please check the individual room capacity for more details.
When booking more than 5 rooms, different policies and additional supplements may apply.
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Useful info

Check-In From: 3:00 PM
Check-Out Until: 12:00 PM
Number of Floors: 5
Number of Rooms : 578
Reception Open Until: 00:00AM
Time to Airport (Minutes): 20
Year Hotel Built: 2009
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Recent customer comments

Filter by traveler type
Good



based on 1472 reviews
  • Cleanliness 6.6
  • Facilities 6.5
  • Location 6.9
  • Room Comfort/Standard 6.7
  • Service 6.8
  • Value for money 6.7
  • Food/Dining 6.1
Sort by

Junaidi from Malaysia
Couple
Studio Suite
Stayed one night in September 2016
So so
Air cond is noisy.
Reviewed September 27, 2016

Daniel from Malaysia
Family with young children
Studio Suite
Stayed one night in September 2016
room air cone not cool than room smell hv
must hv wifi
Reviewed September 22, 2016

hafizah from Malaysia
Family with young children
Studio Suite
Stayed one night in September 2016
Good
Satisfactory
Reviewed September 22, 2016

Husainy from Malaysia
Family with young children
Studio Suite
Stayed 2 nights in September 2016
Near to Water Park / Safari
Its near to water park / safari. overall, my family love it and we had so much fun in the waterpark & safari as well as the mini funfair... EXCEPT the food in the water park / safari... what you see is not what you get. Note : After a few trips, what I noticed that every time I booked a room via online, normally the hotel will give you a room with some defect (e.g. phone line not working / power point not functioning / air-cond is not cool / etc)... is it because of you pay less so you get less quality ?
Reviewed September 21, 2016

YAP from Malaysia
Family with young children
Family Suite
Stayed 2 nights in September 2016
more fuction
more activities
Reviewed September 20, 2016

Woong from Malaysia
Group
Family Suite
Stayed one night in September 2016
Near Water Park
We book 2 units, 1 unit check in on time (3 PM), but get another room key near 5 PM! The cleaning staffs chatting all the time to cause slow progress.
Reviewed September 19, 2016

Kamal from Malaysia
Family with young children
Studio Suite
Stayed 2 nights in September 2016
Good
Good
Reviewed September 19, 2016

Haryati from Malaysia
Family with young children
Family Suite
Stayed 2 nights in September 2016
Not worth to stay
This review is for the Caribbean Bay Resort. It took me 1hr to complete the check-in procedure. The staff keeps on moving in and out the office and left the customers puzzled. The whole area looks haunted places with lacks of maintenance. After 1hr waiting the staff said, room has been upgraded to Arabian Bay Resort. Tired of waiting, I just head to Arabian Bay Resort only to faced another waiting drama :(
Reviewed September 19, 2016

chan from Malaysia
Family with young children
Family Suite
Stayed 3 nights in September 2016
location not so bad
value for money
Reviewed September 19, 2016

Ismail from Malaysia
Family with older children
Family Suite
Stayed one night in September 2016
Unpleasant stay
The unpleasant experience with the resort started even before getting there. I tried countless times calling the resort to enquire about the check in time but the line was forever " all our operators are busy at the moment" Even at 5 a.m.!!! Upon arriving, I had to stand in a queue for about 40 mins before i finally could check in. The staff do not have that 'service with a smile'. However the room was nice, clean and comfortable but sad to stay the tv is an old tv. About time to change to LED TV. Even budget hotels provide LED TV.
Reviewed September 19, 2016


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