Caribbean Bay Resort Bukit Gambang Resort City
Caribbean Bay Resort Bukit Gambang Resort City
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9.2
Exceptional

"Staff are very good and honest。"

David

|

March 24, 2016

 Caribbean Bay Resort Bukit Gambang Resort City

  • Room size: 39 m²/420 ft²
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Lobby Caribbean Bay Resort Bukit Gambang Resort City
Lobby
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Interior view Caribbean Bay Resort Bukit Gambang Resort City
Interior view
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Swimming pool Caribbean Bay Resort Bukit Gambang Resort City
Swimming pool
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See map Caribbean Bay Resort Bukit Gambang Resort City
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Good
Location
6.8
See all 6 photos Caribbean Bay Resort Bukit Gambang Resort City
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What guests are saying:
Need to maintain room cleanliness. Room were dusty
Danial from Malaysia
Group
Need to improve timing to used for swimming pool because me and my kiddos have to wait up to 9 am to use swimming pool
Aryanti from Malaysia
Family with young children
Semua okay. Bilik selesa. Tandas bersih. Berbaloi untuk stay dengan family.
Amira from Malaysia
Family with young children
Wow... I got 2 tickers for adults and 2 tickets for childrens. I'm very satisfied. Will come again next time. Tq
Mohd from Malaysia
Family with young children
good space big also
NG from Malaysia
Family with teens
Will come again next time
Rosnah from Malaysia
Family with young children
The best for my family stay during attending my brothers graduation ceremony
Puganesan from Malaysia
Family with teens

Caribbean Bay Resort Bukit Gambang Resort City

What's nearby?
Good
From 2778 reviewsSee what guests said
6.5
/
10
Value for money6.7
Location rating6.8
Nearest airportSultan Haji Ahmad Shah Airport (KUA)
Distance to airport16.1 km
  • Airport transfer

  • Air conditioning

  • Balcony/terrace

  • Bar

Room choices
This property is in high demand!Booked 25 times in the last 2 days | 19 travelers are looking at this property right now
Studio Suite
Studio Suite
...
  • Room size: 43 m²/463 ft²
  • Garden view
  • 2 single beds
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2 Bedroom Suite
2 Bedroom Suite
...
  • Room size: 75.25 m²/810 ft²
  • Garden view
  • 2 double beds
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Twin Standard
Twin Standard
...
  • Room size: 39 m²/420 ft²
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Double Superior
Double Superior
...
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    0B
    0B
    ...
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      FAMILY SUITE (2 BEDROOM APARTMENT) - Room Only
      FAMILY SUITE (2 BEDROOM APARTMENT) - Room Only
      ...
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        Standard Quadruple
        Standard Quadruple
        ...
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          Single Suite
          Single Suite
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            Triple
            Triple
            ...
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              Twin Suite
              Twin Suite
              ...
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                Have a question for Caribbean Bay Resort Bukit Gambang Resort City?

                What people love about the property

                • 8.4
                  Excellent

                  "Very spacious room"

                  Zamri

                  |

                  December 9, 2017

                • 7.6
                  Very good

                  "It''s nice and worth for our the price paid"

                  Mahendran

                  |

                  January 16, 2018

                • 7.2
                  Very good

                  "Staff were great and helpful."

                  Ahmad F.

                  |

                  September 23, 2017

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                More about Caribbean Bay Resort Bukit Gambang Resort City

                More about Caribbean Bay Resort Bukit Gambang Resort City

                7.6
                Very good

                "Enjoy free water theme park ticket, safari and breakfast."

                Muhammad Z.

                |

                January 2, 2018

                An overview

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                Nearest essentials

                Distances shown are straight-line distances on the map. Actual travel distances may vary.
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                What they offer

                10.0
                Exceptional

                "Good space big also"

                NG

                |

                May 14, 2018

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                What's nearby

                Distances shown are straight-line distances on the map. Actual travel distances may vary.
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                Property's guest policies

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                Some helpful facts

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                Announcements

                From September 1st, 2017, as per Government of Malaysia requirements, hotel guests who are not Malaysian citizens or long-term/permanent residents of Malaysia will be levied a tourism tax of RM 10.00 per room per night stay. Please note these changes in tax structure will result in revised taxes being charged and will be payable additionally during check out.

                Real reviews from real guests

                Agoda Reviews (2778)Booking.com Reviews (731)
                Cleanliness6.3
                Facilities6.2
                Location6.8
                Room comfort and quality6.7
                Service6.6
                Value for money6.7
                Provided by verified guests of Agoda
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                All guests (2778)
                All room types
                Showing 2010 verified guest comments
                12345
                5.2
                Stephen from Malaysia
                Family with young children
                Studio Suite
                Stayed 2 nights in November 2018
                moderate ”
                the room are big enough. however, the facilities of resort are a bit old.
                Reviewed December 12, 2018
                8.0
                Excellent
                Mohd from Malaysia
                Family with young children
                2 Bedroom Suite
                Stayed 1 night in June 2018
                Great safari activities and big room”
                We booked studio suite and arrived at the hotel around 10pm. To our surprise the front desk staff offer us a free upgrade room to 2 bedroom suite. The breakfast buffet had varieties of foods and some of the menu are Hari Raya foods. We went to savannah safari and it was really great as there were lots of animals and all of them are in good shape. At night, we came back to see fire show and Tarzan show which the staff delivered good performance and my kids really enjoyed it. However, the cleanliness of the room need to be improved as the towels provided got stains, toilet equipments were not well maintain and WiFi at room are slow. Excluding the improvements required, I would still recommend this hotel for a short stay with kids as safari and water theme park are great activities to spend time together.
                Reviewed June 25, 2018
                10.0
                Exceptional
                Arina from Malaysia
                Family with young children
                Studio Suite
                Stayed 1 night in November 2018
                Nice place for holidays”
                staff were great and helpful. Room spacious enough.
                Reviewed December 12, 2018
                7.6
                Very good
                MOHD from Malaysia
                Family with young children
                Studio Suite
                Stayed 1 night in August 2018
                Place for GetAway”
                Great place to rest
                Reviewed December 14, 2018
                3.2
                Keith from Malaysia
                Couple
                Studio Suite
                Stayed 1 night in December 2018
                Beware!”
                This is not a hotel more a Motel, our block was 200 meters from the reception, which if, walking in the rainy season, is not so pleasant! Telephone in the room - yes there is, but not connected. I tried to use it to call reception to ask for the wifi password. No dial tone so I had to walk to 200 plus meters to the reception. On reporting the fact that the telephone wasn't working I was handed a scrappy bit of paper with a mobile number on it "you can call this number, it is the handphone of one the staff members. And the wifi password - handed another scrappy piece with a password and told "there is no wifi in the room, only in the reception"! The corridors are open so you must expect the odd leaf etc being blown in, but these hadn't been swept for a week - general muck and dead cockroaches is NOT ACCEPTABLE. Our room had supposedly been cleaned. Human hair stuck on the wall of the shower and a balcony with at least 5 cigarette buts on the balcony floor. Cigarette burn in the curtain.
                Reviewed December 09, 2018
                4.8
                NIK from Malaysia
                Family with young children
                2 Bedroom Suite
                Stayed 1 night in December 2018
                Suitable place to rest after picnic at Gambang waterpark”
                Only the room is ok..big room, clean and furniture is new. Breakfast is very bad..please do not take room with breakfast..not worth it at all! The room walkway is very dark, no light and wet..my son got slippery while walking at the corridor/walkway. The room lift also not ok..sometimes not working..stuck
                Reviewed December 03, 2018
                3.6
                May from Malaysia
                Business traveler
                Studio Suite
                Stayed 1 night in August 2018
                Acceptable”
                It was old n dirty. Wasn't cleaned before we check in. Wasn't maintained properly too. Poor lighting/signage to room
                Reviewed December 07, 2018
                6.8
                Good
                NURUL from Malaysia
                Family with young children
                Studio Suite
                Stayed 2 nights in December 2018
                Good”
                Air cond and tv were not fuctioning on the first day of my staying. They gave me another room. The surrounding was dark, should provide more lamp on the road side.
                Reviewed December 07, 2018
                8.4
                Excellent
                Aziah from Malaysia
                Family with young children
                Studio Suite
                Stayed 1 night in September 2018
                Slow check in process”
                Check in takes up to 2 hours
                Reviewed November 22, 2018
                8.4
                Excellent
                Aziah from Malaysia
                Family with young children
                2 Bedroom Suite
                Stayed 1 night in September 2018
                Slow process of check in”
                the queue takes up to 2 hours for check-in. Management need to improve this!
                Reviewed November 22, 2018
                6.0
                Seow from Malaysia
                Family with teens
                2 Bedroom Suite
                Stayed 1 night in November 2018
                Lack of maintenance”
                The service of receptionist is very slow, had to wait up quite a long time to check-in while the check-in time (3pm) is late compared to other hotels. The room facilities are no well-maintained, as such the water kettle is too old to use and the fridge is very smelly. The good side is there are extra pillows provided for each rooms.
                Reviewed November 15, 2018
                5.6
                ainul from Malaysia
                Family with young children
                Studio Suite
                Stayed 2 nights in November 2018
                They have a lot to improve”
                This is the first time I don’t give 5 stars! Pros: close to Gambang waterpark and safari park Cons: the floor outside of the room is dirty, the TV is super old and made weird noises. Room service came at 18:00!
                Reviewed November 12, 2018
                7.2
                Very good
                Fazura from Malaysia
                Family with young children
                Studio Suite
                Stayed 2 nights in November 2018
                Spacious Room Attentive Staff”
                It is indeed value for money with the spacious room with a balcony. The nearest access to the water park & safari. Food and facilities are very minimal but satisfactory enough. Staff was very helpful and very friendly.
                Reviewed November 09, 2018
                7.6
                Very good
                Azrul from Malaysia
                Family with young children
                Studio Suite
                Stayed 1 night in November 2018
                Very good”
                Nice room but air conditional not to cool
                Reviewed November 28, 2018
                7.2
                Very good
                Ahmad from Malaysia
                Family with young children
                Studio Suite
                Stayed 1 night in November 2018
                Overall okay”
                Pros -Spacious room -Best location if stay to visit park Con -Simple breakfast. Not much variety -Rundown building, some lighting not functioning
                Reviewed November 26, 2018
                7.2
                Very good
                ZALINA from Malaysia
                Family with teens
                2 Bedroom Suite
                Stayed 1 night in September 2018
                improvement needed”
                The room was not properly maintained, cleaned and furnished with toiletries. Tv was not working either and the fridge was in bad shape. And the room was quite dusty. But the staff are very helpful. And we indeed enjoyed the theme parks.
                Reviewed September 16, 2018
                3.2
                Hilmi from Malaysia
                Family with young children
                2 Bedroom Suite
                Stayed 2 nights in September 2018
                Dirtiest resort. Wasting money!!”
                3D 2N with family RM450++.. Hair all over the place. Toilet, room and dining area.. Dusty room. Soap and sugar not provided during the stay. Reason given out of stock. Smelly bed sheet. Not only that, room we stay not been cleanup at all during the stay eventhough notice of makeup room been placed at the knob. Hotel corridor full of rubbish. Leaking aircond and the room not sound proff. Just wasting of money!!
                Reviewed September 15, 2018
                4.0
                Ishak from Malaysia
                Family with teens
                2 Bedroom Suite
                Stayed 1 night in September 2018
                Bad experience ”
                Check in was sooo slow, check in at 10pm, but only close to midnight they told us no more room available! How can this be? I have fully paid ahead and confirmed! Then only choice is to refer us to Arabian site. Past midnight only we able to move in, no towel in the room, have to ask for it! Top management of the facility must do real improvements!! No explanation or sorry note offered!! No compensation!
                Reviewed September 12, 2018
                5.6
                Wei from Malaysia
                Family with teens
                2 Bedroom Suite
                Stayed 1 night in September 2018
                Dirty”
                The rooms, cupboards and cabinets are not properly cleaned. No shampoos provided in some rooms. Water leaking here and there, some bathroom even has fungus on the wall, mirror and basin. Limited TV channels. No hair dryer.
                Reviewed September 12, 2018
                2.0
                Sharon from Malaysia
                Family with young children
                2 Bedroom Suite
                Stayed 1 night in September 2018
                Resort trying to lie to us”
                This is the first time that i do complaint to a resort. It's a holiday that i would bring my children to resort.But this resort try to lie to us which i check in at 3pm, and i've told to wait for my room key. While waiting room key i went to Aribbian resort to have our dinner which 4 pax for Rm192. After we have our dinner we go back to resort to have our key, we saw that more than a hundred person waiting at the counter and don't have any staff serve us at the counter. All staff hiding inside the office, and we trying to knock the door and call for the staff, no one would come out and explain what's happening. Why do they let us wait for so many hours. If the resort do not have room they should let us know earlier and do us refund. They shouldn't let us wait for nothing. Not hiding inside office and let us stand for so many hours. I'm pregnant and i have 2 little kids waiting with us. It is not fair to us! And i need to pay full price which they only give us the key around 9++pm!!!
                Reviewed September 12, 2018
                12345
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