Big & Comfortable Room with Great Staff Service ”

We booked Carlton City (4D3N) for a long weekend staycation over the Singapore National Day holidays. We were surprised by the quality of the hotel given the amount that we paid for. This hotel is an extremely new hotel. This hotel is a perfect place to stay in for business, tourism and staycations. Beside Carlton City hotel is a small shopping mall call 100AM with everything that you need in it (eg, supermarket, stationery shop, food) and oppoisite to the hotel is a 24hours Supermarket. There is a bus stop within 2 minutes walk which has buses bringing you to Vivo City or MRT is also just 3 minutes away. Parking is also free (probably good for local guests / nearby like Malaysian guests) The room is big, the bed is comfortable, except that the room was always abit too cold (I guess that's being a new hotel). A bathtub comes with the room and a superb Sharp Quattron LCD TV (sometimes, the TV system would hang for a few seconds). The room also comes with a good quality safe, mini bar fridge (items inside is NOT for free) and iron + ironing board. On the overall, the experience with Carlton City Hotel is SUPERB and I would recommend friends for another stay here.

Great Romanric Singapore stay- He proposed!”

We loved our stay here. Singapore is an incredible city and our stay at Carlton City was fabulous. Unfortunately I got terrible food poisoning whilst in Singapore however the reception staff assisted my partner in organising an emergency doctor. The manager came up later that day to check if I was okay and staff happily brought up extra towels and some other bits and pieces I needed being unwell. The staff called the restaurant we ate at to let them know how unwell I was too. The concierge was fantastic assisting in rearranging our dinner plans at some restaurants we really wanted to try on our trip, given I'd missed a few days being unwell and these restaurants are normally hard to reserve this was great! And after all that they assisted my partner in rearranging his proposal plans as they were put on hold due to my illness as well. Hotel staff kept it all a surprise too! Upon arrival via taxi, staff escorted us straight into the building to checkin and told us the cab will be charged to our room, just extra little service and attention that made us feel welcome and special. Great coffee at tuxedo café downstairs, beautiful décor, and the train station is just behind the hotel. Maxwell's hawker market is just up the road for great local eats. Couldn't recommend this hotel more!

Very pleasant stay”

Had a great staycation with my boyfriend at Carlton City hotel and will say that this is one of the best hotels that is comfortable and affordable. Couldn't give a proper rating to the food as we did not dine at all. We booked the deluxe room but it was still spacious. The bath room had separate bathtub and standing shower which makes it easier as we did not have to stand on the bathtub to bathe (a lot of other hotels are like the latter) The television channels were quite limited but we didn't really mind since we just watched fox movies all the way. Location was really great, near vivo, near a lot of good restaurants along tanjong pagar. Facilities in the hotel was sufficient and staff were really polite as well. Overall, we really enjoyed our stay and we will definitely recommend to anyone who is looking for an affordable yet really good stay in singapore.

Very satisfied”

I stayed at Carton City hotel with my mom and we both very much enjoyed our stay. Hotel staff are very friendly and professional. The room is clean, spacious and modern. The beds are very comfortable and the pillows are to die for! The location of the hotel is quite central. Although we didn't take the public transport, we were told the MRT station is 5 minute walk. Very convenient to get taxis and it only takes under 15 minutes to Orchard or Clark Quay. Just like the previous reviews described, the hotel is fairly new. So make sure to tell the cab drivers the new Carlton City Hotel on Gopeng street. We really did enjoy staying there.

Clean, Nice Design, Convenient, Value for money!!”

Great to stay in Carlton City Hotel, it is value for money. This hotel is new build up , so not many taxi know the hotel, just tell the taxi driver "Tanjung Pagar", then they will know the location.Hotel and room is clean and design is excellent. This hotel near to shopping maill, local restaurants, walking distance to china town, very convenient. You can grab the nice food by walking distance. Took a taxi to Universal Studio , just 10-15 minutes, less than 10 SGD, very convenient.I will back to this hotel for sure if I visit Singapore next round.

New, modern city hotel”

As first time visitors to Singapore, we were attracted to the Carlton City by its price, location, room size and facilities, and the generally good reviews here on Agoda and elsewhere. We were not disappointed and would happily stay there again. It is very close to a Metro station which means it is close to anywhere you might want to reach within the City! And surprisingly for such an expensive city, the taxi fares seemed reasonable too with a taxi from the Airport to the Hotel costing just 24 Singapore Dollars. Check in was quick and efficient, the lobby was busy - its not the biggest space in the world - and luggage arrived soon after us in the room. We were on the 24th floor so the view was excellent - largely unimpeded - looking towards Chinatown ( just a ten minute walk away and full of interesting restaurants). The room itself was large and well equipped. Naturally everything was very new. All worked well except the TV which had to have attention from the Hotel Engineers three times in three days. The staff generally were efficient, helpful and friendly. The pool is a good size, well maintained and clean. Plenty of loungers - though the ambiance could be more welcoming if there were staff in attendance and food and drink on hand as I would have expected from such a Hotel. We didn't use the hotel's main Restaurant. It did not look particularly interesting or inviting. The same goes for the roof top bar. The Hotel boasts a business centre. I had occasion to use it to print boarding passes for our return flight. Surprisingly for such a hotel, the business centre is one laptop and a printer at the end of the lobby level bar. And printing is expensive! So some niggles but still generally very satisfied

Good, Comfortable and Friendly Staff”

My stay at Carlton City Hotel Singapore is good. The rooms are clean and the beds are comfortable. The hotel staffs are very also very friendly and attentive to my needs. However, the hotel reception staffs mixed up the rooms allocation for 2 different guests, with similar names. The hotel manager had to knock on my room while I was bathing and he came with a security guard which i think it is not necessary. But he was friendly and apologetic for the mistake which was made by the hotel staff.

Staycation ”

Company booked this hotel for me. Step into the hotel, the lobby is clean & grand. Feel very good. Requested for a interconnecting room was granted during booking. Given 4th floor (Room 402 & 404) Room was clean & spacious. 1 room come with a King bedded & another one with a twins bedded. Both rooms come with bathtub. What we like most is the sitting platform at the bay window. Staffs in the hotel is always so friendly & smiley. Hotel location is very convenient. Opps hotel have a 24hrs NTUC Supermarket, a food centre, lots of Korean foods eatery & walking distance to Tanjong Pagar Mrt . The stay in Carlton City Hotel definitely worth. Strongly Recommend. :)

Anniversary Christmas Staycation.”

This is the sencond time we're back to Carlton City Hotel Singapore. Before check in we had emailed the hotel reservation regarding our rooms booking. During check in we met with some hipup. But front desk staff ( Nicole) solved it well. We were allocated to the rooms we stayed in(2017). Rooms is interconnecting room with King bed & Twin Bed, Bath tubs in both rooms. Room number is (402 & 404.) GREAT ROOMs & Nice view. Good points is 5mins to MRT Station( Tanjong Pagar.) , Opps of the hotel have NTUC Supermarket & 5mins walk to 100am mall. Good & convenient surrounding. Definitely recommended this Hotel.

New, Clean & Comfortable!”

The hotel knowing that we are couples, we were greeted with a welcome card from Mark Bulmer, the General Manager of Carlton City Hotel Singapore. When we returned to our room at around 7pm in evening, we were surprised to see a plate of fruits in our room specially prepared for us. Room is very clean and comfortable! Buffet breakfast is good as well! This is a promised 4-Star Hotel indeed!

Great Location”

I went with my brother 40yrs old, and mum 67 yrs old. The hotel was super clean The staff were super friendly, especially the lady at the concierge with the philipino accent with her hair tied up with a fringe, she was always smiling and asking about our holiday. The staff took our luggage up so we didn't have to carry it which was great Our beds were SO comfy! Across the road was the supermarket, a great place to eat cheap yummy asian food for $4 a bowl. We caught the cab everywhere, to sentosa, to marina bay sands, to orchard road, all around $7 going there! Super cheap and hassle free! I hired a travelite wheelchair from a different company, and they left it with concierge so that i didn't have to go down to pick it up, the hotel just left me a note that the chair arrived, what convenience to me and great service! Just a great experience!! Thanks you Carlton city hotel team for making my experience wonderful! I would recommend staying at this place because it was great experience

Good Value”

The Carlton City is a sister hotel of the independent Carlton Hotel in Bras bash Road. Its newer and the rooms are clean and everything is very well maintained. Car parking is free for hotel guests and there seemed to be plenty of spaces. Its close to Chinatowns bars and restaurants so I ate out and didn't use the hotel restaurant facilities. Reasonable selection of TV channels, good free wifi and a complimentary mini-bar. Check-in and Check out was fairly efficient. No complaints at all except that they seem to turn off the hot water overnight which is odd for a 5 star hotel. Like the bigger original Carlton hotel their rates are much cheaper than the chain hotels.

New jewel hotel in town”

I can say, Carlton city Hotel is a new jewel hotel in town! Fast check in, located in downtown which around with many reastaurant , supermarket (fair price is oppersite the hotel) , easy to get a cab, not too far to go orchard or financial district area. Staff was friendly and helpful. But just one small thing, due to this hotel is new so room still a little dusty from towel or carpet. I have stayed in Executive room, there was free mini bar!! I love this. For overall i think it is valuable compare with price to stay here. I will definitely come back again!!!

New comfortable hotel - great location”

We live in Bangkok and came down to Singapore for the weekend. Carlton City Hotel with its impressive and modern lobby, was the perfect hotel for us with a comfortable room in a great location, near the subway. We were able to access all the points of interest with ease and quickness. The public transportation is second to none and we used it all weekend. The staff were efficient and spoke English well. Overall, we could not have been happier with our stay.

Friends Staycation. ”

It's been number of times i booked Carlton City Hotel Singapore for Staycation. Location was good just 5mins from Tanjong Pagar MRT station walk to the hotel. I booked 4 rooms & Email the hotel to request Interconnecting rooms & Rooms on the same floor. Hotel arranged the 4 rooms side by side its so convenient. Room numbers ( 916, 906, 910 & 912 is a Interconnecting rooms.) Everything is great during the stay. Breakfast at Plate Level 3 is acceptable too.

Fabulous hotel on the outskirts of Chinatown ”

I really enjoyed my stay at the Carlton City Hotel and will definitely stay there again when next in Singapore. Everything was perfect! The room was comfortable and fitted with everything I needed, the staff were helpful and efficient, the breakfast was scrumptious. In addition, the hotel is located just around the corner from Tanjong Pagar MRT station, so it is easy to get to just about anywhere from there.

Superb Services from the hotel . ”

I have book for a 3 days 2 nights at Carlton city hotel , when I requested birthday decorations for my Wife birthday . However due to the miscommunication between the hotel and staff they did not decorated it when I check in and the staff decided to give us a free upgrade for us as an apology . We didn’t expect that the hotel staff send us another Set of cupcakes on the 2nd day and it was quite a surprise with birthday cards and signature of their staff on the cards .. we enjoy our staycation over there . We will choose Carlton city hotel and thumbs up for their Superb services and quick reflexes.

A night too short”

Long story short, I just couldn't bring myself to sleep in a 1 star dorm at Bugis so I checked out, bringing my two friends out with me. (I didn't want to share a room with three other men as they were it of rooms, nor did I want to share a toilet with strangers). Booked a last minute room on agoda. The three of us checked in at 12am. The receptionist was friendly and hospitable. Didn't look down upon the three sweaty girls who had made their way from Bugis to Carlton City with their backpacks behind them. She spoke to us politely, not condescending unlike some other 4&5 star hotels I've been to. She didn't even charge us extra for the third person, though prepared to pay another bomb. The room is spacious and clean. The best part was the immense water pressure that came down upon us when we took our shower after a long day. The only problem we had the next morning was to find that the water heater wasn't working. We didn't have a chance to tell the manager as we had to check out early anyway. It's a walking distance away from hipster cafes to which we managed to cafe-hop. All in all, my experience there, albeit short, was unforgettable.

OUTSTANDING Hotel & Staff”

We highly recommend Carlton City Hotel. Easily the best place we have stayed in SE Asia. Due to airline malfunctions we arrived at midnight to find our room still waiting for us. Gregory checked us in post haste and allowed us the courtesy of a late check out without a request on our part. That's great service. Raj and his Concierge staff, Ravean, went a 100 extra miles to assist us during our stay. Much gratitude to them as well. If we could give the Carlton City Hotel 10 Stars we would without hesitation. Doran W & Maria Mae Ingrham

Great service”

We spent three nights of our honeymoon trip here in Singapore with Carlton City. This was not our first time to stay in this hotel. Services quality and decoration is great. We are happy to be upgraded and celebrate with us with a bottle of wine. We are a bit disappointed with the cleanliness this time. We find a card key on the floor and a used towel below the sink. But we are very satisfied with our stay overall with Carlton City.