Carlton Downtown Hotel
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Carlton Downtown Hotel

Sheikh Zayed Road, World Trade Centre DIFC, Dubai, United Arab Emirates
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Deluxe Room Carlton Downtown Hotel
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    Carlton Downtown Hotel Reviews

    8.3
    Excellent
    /10
    (1150 reviews)See what guests said
    10.0
    Exceptional

    "The facilities and staff respond was good."

    Ghazanfar

    -

    November 20, 2018

    8.4
    Excellent cleanliness
    Recommended by 92% of guests

    Things you’ll love about Carlton Downtown Hotel

    Things you'll love

    • 210 meters to public transportation

    • Airport transfer

    • Currency exchange

    • Free Wi-Fi in all rooms!

    Exceptional
    Location
    9.1
    See map
    Exceptional location
    Popular
    Nearby
  • Burj Khalifa1.34 km
  • The Dubai Mall1.38 km
  • Dubai Fountains1.56 km
  • Wild Wadi Waterpark11.58 km
  • Mall of the Emirates12.58 km
  • Dolphin Bay17.32 km
  • Aquaventure Water Park17.87 km
  • Dubai Marina Walk18.89 km
  • IBN Battuta Mall24.02 km
  • Gurunanak Darbar Sikh Temple25.96 km
  • This property is in high demand!

    Booked 95 times this week | 6 travelers are looking at this property right now

    Value for money8.1
    Distance to city center9.7 km
    Location rating9.1
    Nearest airportDubai International Airport (DXB)
    Distance to airport10.5 km

    Rooms available at Carlton Downtown Hotel

    8.3
    Excellent
    Room comfort & quality
    Premium Suite
    Premium Suite
    ...
    • Room size: 70 m²/753 ft²
    • City view
    Enter dates to see prices
    2 Bedroom Suite Panoramic View
    2 Bedroom Suite Panoramic View
    ...
    • Room size: 125 m²/1345 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Panoramic Suite
    Panoramic Suite
    ...
    • Room size: 84 m²/904 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Premium Three-Bedroom Suite
    Premium Three-Bedroom Suite
    ...
    • Room size: 98 m²/1055 ft²
    • Balcony/terrace
    Enter dates to see prices
    Deluxe Suite
    Deluxe Suite
    ...
    • Room size: 52 m²/560 ft²
    • City view
    Enter dates to see prices
    Club Suite
    Club Suite
    ...
    • Room size: 63 m²/678 ft²
    • City view
    Enter dates to see prices
    Club Room
    Club Room
    ...
    • Room size: 42 m²/452 ft²
    • City view
    Enter dates to see prices
    Premium 2-Bedroom Suite
    Premium 2-Bedroom Suite
    ...
    • Room size: 98 m²/1055 ft²
    • City view
    • 1 king bed & 1 queen bed ...
    Enter dates to see prices
    Deluxe 2 Bedroom Suite
    Deluxe 2 Bedroom Suite
    ...
    • Room size: 75 m²/807 ft²
    • City view
    • 1 queen bed & 1 queen bed
    Enter dates to see prices
    2 Bedroom Deluxe
    2 Bedroom Deluxe
    ...
    • Room size: 75 m²/807 ft²
    • City view
    Enter dates to see prices
    Have a question for Carlton Downtown Hotel?

    What people love about Carlton Downtown Hotel

    • 7.6
      Very good

      "The bed was comfortable , staff were helpful ,breakfast was good and special thanks to Mr Sami who was friendly and helpful too ."

      heyat

      |

      January 3, 2019

    • 8.8
      Excellent

      "The suite was very spacious with two bedrooms and 2 toilets - one common tpilet and fhe other in 1 bedroom."

      Rose

      |

      December 17, 2018

    • 8.8
      Excellent

      "The staff was friendly and hotel was clean."

      Rose

      |

      December 17, 2018

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    More about Carlton Downtown Hotel

    More about Carlton Downtown Hotel

    10.0
    Exceptional

    "The Hotel has a great location with 30 minutes walk to Dubai..."

    Adnan

    |

    January 5, 2019

    An overview

    Show less

    What they offer

    10.0
    Exceptional

    "Best thing about this hotel is the location."

    Ian J.

    |

    December 21, 2018

    Show less

    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Show less

    What to eat nearby

    Arabic cuisine
    Arabic cuisine
    Nine7One
    2.8 km Arabic, Asian, Gluten Free
    Al Khayma at Dubai Marine Beach Resort
    3.1 km Arabic, Halal, Lebanese
    The Market Place
    4.1 km Arabic, Asian, Halal
    American cuisine
    American cuisine
    Original Wings & Rings Dubai - Home of Buffalo Wings
    180 m American, Bar, Pub
    Applebee's
    190 m American
    Double Decker
    660 m American, Bar, British
    Mediterranean cuisine
    Mediterranean cuisine
    The Kana Cafe
    2.3 km Mediterranean
    Level Seven
    3.7 km Mediterranean
    Baku Caspian restaurant and cafe
    4.5 km Mediterranean

    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Show more

    Property's guest policies

    Show less

    Some helpful facts

    Show less

    Reviews of Carlton Downtown Hotel from real guests

    Provided by verified guests of Agoda
    Agoda Reviews (1150)Booking.com Reviews (3314)
    8.3
    /
    10
    Cleanliness8.4
    Facilities8.0
    Location9.1
    Room comfort and quality8.3
    Service8.2
    Value for money8.1
    All languages
    All guests (1150)
    All room types

    Show reviews that mention 

    Showing 666 verified guest comments
    12345
    8.4
    Excellent
    Mohammed from Saudi Arabia
    Couple
    Premium 1 Bed Room Suite
    Stayed 2 nights in July 2018

    My choice when i visit Dubai for a short trip”

    This hotel is value for money, clean, good room service, perfect location, however, their check-in and check-out process is very bad no matter how many times we talked to their management. Room service staff are good however, front desk are slacking and needs some management.

    Reviewed May 14, 2019

    Dear Valued Guest, Thank you for choosing to stay at The Carlton Downtown Hotel. Also, our appreciation for your invaluable review. I would like to offer our sincere apologies for your inconvenience. I have discussed the matter with the Department Head concerned. Please be rest assured that necessary training will be conducted to revamp the aura of our team. We hope to provide a better experience the next time you stay with us. Yours sincerely, Hosni Abdelhadi Group Managing Director, Carlton Hotels

    Responded May 16, 2019
    Carlton Downtown Hotel
    10.0
    Exceptional
    Adela from Hong Kong
    Couple
    Double room - De Luxe
    Stayed 1 night in May 2019

    Great Stay”

    We were really impressed at the size of the room and how comfortable and clean it was. The hotel doesn't look like much from the outside, but the staff and location make up for this, minutes away from DIFC and the train station.

    Reviewed May 03, 2019

    Dear Valued Guest, Thank you for choosing to stay at The Carlton Downtown Hotel. Also, our appreciation for your kind rating regarding your experience with us. We look forward to welcoming you back! Yours sincerely, Hosni Abdelhadi Group Managing Director, Carlton Hotels

    Responded May 05, 2019
    Carlton Downtown Hotel
    9.6
    Exceptional
    Ernesto from Philippines
    Family with teens
    Premium 1 Bed Room Suite
    Stayed 5 nights in May 2019

    Great value for money and best location”

    The room was super large at a very reasonably cheap price. The staff were all very friendly. A Front desk personnel, Placs and Cherry, were very helpful in giving us tips on where to go and how to take the train. The room cleaner, Ravi was very friendly and did a very good job in cleaning our room. I recommend the Carlton Downtown Hotel Dubai.

    Reviewed May 10, 2019

    Dear Valued Guest, Thank you for staying at The Carlton Downtown Hotel. I would like to offer our gratitude for your kind review of our property. It is our pleasure to know that you have a pleasant stay with us. We highly appreciate your comments and I have shared your feedback with my entire team; it is a motivation for us to keep on improving. We certainly cannot wait to welcome you back soon. Yours sincerely, Hosni Abdelhadi Group Managing Director, Carlton Hotels

    Responded May 11, 2019
    Carlton Downtown Hotel
    10.0
    Exceptional
    Fatimah from Singapore
    Group
    Deluxe Room
    Stayed 2 nights in March 2019

    It was a fantastic 2 nights stay at Carlton Downtown. The staff were immensely helpful!”

    The staff were genuinely helpful and friendly - they took care of every needs. The facilities were fantastic as well. The location was brilliant as it was close to many of the places we wanted to visit. Will definitely book with Carlton Downtown when I’m back in Dubai.

    Reviewed March 29, 2019

    Dear Valued Guest, Thank you for choosing to stay at The Carlton Downtown Hotel. Also, our appreciation for your kind words regarding your experience with us. We look forward to welcoming you back! Yours sincerely, Hosni Abdelhadi Group Managing Director, Carlton Hotels

    Responded March 30, 2019
    Carlton Downtown Hotel
    9.6
    Exceptional
    Bee from Malaysia
    Solo traveler
    Deluxe Room
    Stayed 4 nights in March 2019

    Excellent overall”

    Location is good. Nearby about 2 blocks away, Delma cafe serve cheap & good food. Hotel is just one stop by metro away from Burj Khalifa, Dubai Mall. Check-in is fast by experience front desk. Required AED500 as deposit. Lift need to key in floor number to go up. Lift operates very fast so does the hotel wifi. Super excellent. Was upgraded room with the Burj Khalifa. Can view the Burj Al Arab too.... Hotel is just short distance from metro about 3mins walk. They do provide hair dryer, iron, toilet amenities except toothbrush and tooth paste. Fortunately brought along. Can buy from convenience store nearby (next to Delma cafe). Did not book with breakfast so unable comment however saw in lift the buffet dinner on is Thursday is cheap around AED149 for guest rate... Swimming is on 47th floor but very windy... Overall the hotel has good location, excellent cleaniness, forever helpful & smiling staffs from top till bottom. Will definitely recommend friends and will return in the future

    Reviewed March 20, 2019
    9.2
    Exceptional
    Nirmal from United Arab Emirates
    Couple
    Stayed 1 night in February 2019

    “Perfect example of how a good hotel should be!!””

    Most friendly and helpful receptionist ever, so lovely and great first impression of hotel. The restaurant staff were just lovely and the food was amazing I was very pleased with my stay, and although short and sweet this time, I hope to be back for a longer visit in the future.

    Reviewed February 28, 2019

    Dear Guest, Thank you for staying at The Carlton Downtown I would like to offer our gratitude for your kind review of our property. It is our pleasure to know that you have a pleasant stay with us. Appreciate your comments and I have shared your feedback with my entire team; it is a motivation for us to keep on improving. We appreciate your business and will do everything we can to serve your needs. We certainly cannot wait to welcome you back soon. Yours sincerely, Hosni Abdelhadi Chief Executive Officer Carlton Hotels & Suites

    Responded March 03, 2019
    Carlton Downtown Hotel
    10.0
    Exceptional
    Hussein from United Arab Emirates
    Couple
    Deluxe Room
    Stayed 1 night in January 2019

    Excellent Service ”

    I would like to thank the reception team for their excellent service, Mansour, Zainab, and Especial Thanks to Mr. Sherif who is the example of the Profissional person and made my stay awesome the only comment is a mistake by adding to me 2 bottles of Evian water which I did not use as they were not placed at all in the mini bar but Reception staff fixed it immediatly

    Reviewed January 22, 2019

    Dear Guest, Thank you for staying at The Carlton Downtown I would like to offer our gratitude for your kind review of our property. It is our pleasure to know that you have a pleasant stay with us. Appreciate your comments and I have shared your feedback with my entire team; it is a motivation for us to keep on improving. We appreciate your business and will do everything we can to serve your needs. We certainly cannot wait to welcome you back soon. Yours sincerely, Hosni Abdelhadi Chief Executive Officer Carlton Hotels & Suites

    Responded January 24, 2019
    Carlton Downtown Hotel
    9.2
    Exceptional
    Ian from Philippines
    Solo traveler
    Deluxe Room
    Stayed 2 nights in January 2019

    Location. Value for money. Great facilities.”

    This is my second stay in this hotel. As usual the location is great as it is near a train station. Taxis and uber cabs readily available. Great atmosphere and well maintained. I had issues with my check in & waited for 2 hours as it is crowded when we arrived. Got an upgrade as a compensation. Overall stay was great!

    Reviewed January 15, 2019

    Dear Guest, Thank you for staying at The Carlton Downtown I would like to offer our gratitude for your kind review of our property. It is our pleasure to know that you have a pleasant stay with us. Appreciate your comments and I have shared your feedback with my entire team; it is a motivation for us to keep on improving. We appreciate your business and will do everything we can to serve your needs. We certainly cannot wait to welcome you back soon. Yours sincerely, Hosni Abdelhadi Chief Executive Officer Carlton Hotels & Suites

    Responded January 16, 2019
    Carlton Downtown Hotel
    10.0
    Exceptional
    Adnan from Bangladesh
    Family with young children
    Premium Room
    Stayed 4 nights in December 2018

    Great Location, Kids Friendly”

    The Hotel has a great location with 30 minutes walk to Dubai Mall. The Hotel is super kids friendly and has great facilities. We stayed since 31st Night and had a great view from our Room for the Fire Works.

    Reviewed January 05, 2019

    Dear Guest, Thank you for staying at The Carlton Downtown I would like to offer our gratitude for your kind review of our property. It is our pleasure to know that you have a pleasant stay with us. Appreciate your comments and I have shared your feedback with my entire team; it is a motivation for us to keep on improving. We appreciate your business and will do everything we can to serve your needs. We certainly cannot wait to welcome you back soon. Yours sincerely, Hosni Abdelhadi Chief Executive Officer Carlton Hotels & Suites

    Responded January 05, 2019
    Carlton Downtown Hotel
    10.0
    Exceptional
    Azlin from Malaysia
    Family with young children
    Premium 2-Bedroom Suite
    Stayed 3 nights in December 2018

    Room with a view”

    We booked the 2 room premium suite and got the view of Burj Khalifah, it was amazing. The staff were very helpful and we also booked the great desert safari thru their desk. The journey was very enjoyable with you being taken care from fetch to drop off. Very great time in Carlton overall.

    Reviewed January 01, 2019

    Dear Guest, Thank you for staying at The Carlton Downtown I would like to offer our gratitude for your kind review of our property. It is our pleasure to know that you have a pleasant stay with us. Appreciate your comments and I have shared your feedback with my entire team; it is a motivation for us to keep on improving. We appreciate your business and will do everything we can to serve your needs. We certainly cannot wait to welcome you back soon. Yours sincerely, Hosni Abdelhadi Chief Executive Officer Carlton Hotels & Suites

    Responded January 02, 2019
    Carlton Downtown Hotel
    10.0
    Exceptional
    Ian from Philippines
    Solo traveler
    Deluxe Room
    Stayed 1 night in December 2018

    Wonderful short stay! ”

    Best thing about this hotel is the location. Easy access to any form of transportation. Hotel is clean and the rooms are spacious. Well maintained facilities and in itself is a destination. Love the spa and roof top lounge. Staff are all accomodating and polite. No regrets & definitely will be back!

    Reviewed December 21, 2018

    Dear Guest, Thank you for staying at The Carlton Downtown I would like to offer our gratitude for your kind review of our property. It is our pleasure to know that you have a pleasant stay with us. Appreciate your comments and I have shared your feedback with my entire team; it is a motivation for us to keep on improving. We appreciate your business and will do everything we can to serve your needs. We certainly cannot wait to welcome you back soon. Yours sincerely, Hosni Abdelhadi Chief Executive Officer Carlton Hotels & Suites

    Responded December 29, 2018
    Carlton Downtown Hotel
    8.8
    Excellent
    Rose from Singapore
    Group
    Deluxe 2 Bedroom Suite
    Stayed 1 night in December 2018

    Spacious room”

    Stayed in a 2 bedroom Deluxe suite without breakfast as we stayed over in Dubai for 1 night. Checkin and out were fuss-free. They colleted AED300 for refundable deposit, of which 30 is deducted for the tourism tax. The suite was very spacious with two bedrooms and 2 toilets - one common tpilet and fhe other in 1 bedroom. Location is at the DIFC and near Financial centre Metro station so you can take the train easily. There are a few eateries near the hotel but not shopping. It is a train station away from Dubai Mall. The staff was friendly and hotel was clean.

    Reviewed December 17, 2018

    Dear Guest, Thank you for staying at The Carlton Downtown I would like to offer our gratitude for your kind review of our property. It is our pleasure to know that you have a pleasant stay with us. Appreciate your comments and I have shared your feedback with my entire team; it is a motivation for us to keep on improving. We appreciate your business and will do everything we can to serve your needs. We certainly cannot wait to welcome you back soon. Yours sincerely, Hosni Abdelhadi Chief Executive Officer Carlton Hotels & Suites

    Responded December 18, 2018
    Carlton Downtown Hotel
    7.6
    Very good
    Ashlee from Australia
    Couple
    Deluxe Room
    Stayed 3 nights in May 2019

    Very good”

    Staff are lovely and rooms are spacious with comfortable beds but the lift system is confusing and the pool is only open til 8pm daily rather than 10pm that is prevalent at most places. Jacuzzi and sauna are hard to find - tucked away in spa area behind doors and male and females are separated. Some male facilities weren’t working at the time of our stay. Breakfast selection has good variety and is tasty, valet is free and staff are always really friendly and attentive. The bar on level three lacks atmosphere. Given the sales prices we got through Agoda, I’d stay again for sure but would probably be a little disappointed if playing a lot more.

    Reviewed May 11, 2019

    Dear Valued Guest, Thank you for choosing to stay at The Carlton Palace Hotel. Also, our appreciation for your invaluable review. I would like to offer our sincere apologies for your inconvenience. I have discussed the matter with the Department Head concerned. Please be rest assured that necessary measures will be conducted to improve guest experience. We hope to provide a better experience the next time you stay with us. Yours sincerely, Hosni Abdelhadi Group Managing Director, Carlton Hotels

    Responded May 16, 2019
    Carlton Downtown Hotel
    7.6
    Very good
    Melissa from Singapore
    Couple
    Premium 1 Bed Room Suite
    Stayed 3 nights in November 2018

    Located in Downtown area and walking distance to metro station”

    I stayed for 3 nights for premium club room. The room is spacious more like studio apartment. The hotel looks a little old eventhough has been renovated but its clean. Check in was abit slow, i need to wait for 30 - 45 mins because the room was not ready yet. Breakfast was ok with many choices but they have similar menu everyday. The concierge was not in the entrance all the time, so check in and check out i dragged my own luggage. The hotel is walking distance to metro station but i honestly prefer to take uber esp if you travel more than 2 persons. Overall is ok.

    Reviewed March 13, 2019

    Dear Valued Guest, Thank you for staying at The Carlton Palace Hotel. I would like to offer our gratitude for your kind review with regards to your stay with us. Also, thank you for providing helpful feedback on how to improve the service we provide for our guests. Please be rest assured that we are committed to further improvements throughout the hotel in 2019 and beyond. I do hope that we will continue to have the pleasure of welcoming you back for many more years to come. Yours sincerely, Hosni Abdelhadi CEO, Carlton Hotels

    Responded March 14, 2019
    Carlton Downtown Hotel
    8.4
    Excellent
    Naresh from United States
    Family with teens
    Deluxe 2 Bedroom Suite
    Stayed 4 nights in February 2019

    Great location, reasonable price, nice facilities”

    Central downtown location, couple of km from Burj Khalifa and Dubai mall. Nice clean, spacious rooms and courteous staff. They upgraded me from a 2BR suite to a 3BR suite on 29th floor with a view of Burj Khalifa and Dubai Mall without charge. I did not use their dining facilities because they seem a little expensive. But overall very satisfied with my stay in terms of value and comfort.

    Reviewed March 06, 2019

    Dear Guest, Thank you for staying at The Carlton Downtown I would like to offer our gratitude for your kind review of our property. It is our pleasure to know that you have a pleasant stay with us. Appreciate your comments and I have shared your feedback with my entire team; it is a motivation for us to keep on improving. We appreciate your business and will do everything we can to serve your needs. We certainly cannot wait to welcome you back soon. Yours sincerely, Hosni Abdelhadi Chief Executive Officer Carlton Hotels & Suites

    Responded March 06, 2019
    Carlton Downtown Hotel
    10.0
    Exceptional
    Mohammed from United Arab Emirates
    Solo traveler
    Deluxe Room
    Stayed 1 night in September 2018

    Very good hotel ”

    I’m like the hotel room, staff cooperation , clean room and location very close for many activities. Especially Mr. Mansor he is the best staff and helpful , The facilities in the hotel so good and comfortable

    Reviewed September 26, 2018

    Dear Guest, Thank you for staying at The Carlton Downtown I would like to offer our gratitude for your kind review of our property. It is our pleasure to know that you have a pleasant stay with us. Appreciate your comments and I have shared your feedback with my entire team; it is a motivation for us to keep on improving. We appreciate your business and will do everything we can to serve your needs. We certainly cannot wait to welcome you back soon. Yours sincerely, Hosni Abdelhadi Chief Executive Officer Carlton Hotels & Suites

    Responded October 01, 2018
    Carlton Downtown Hotel
    10.0
    Exceptional
    Amrit from Singapore
    Couple
    Premium Room
    Stayed 6 nights in January 2019

    Great Hotel for Family”

    Great hotel location with an amazing staff. They have 24x7 service available and are very responsive. The recwpion was very helpful in guiding us with our travel plans. The hotel is next to the financial center metro and walking distance (~20 mins) from Dubai mall/ Burj Khalifa. The rooms are huge and comfortable. Perfect hotel for a family vacation. I would recommend the hotem to anyone visiting Dubai for holiday or work.

    Reviewed February 11, 2019

    Dear Guest, Thank you for staying at The Carlton Downtown I would like to offer our gratitude for your kind review of our property. It is our pleasure to know that you have a pleasant stay with us. Appreciate your comments and I have shared your feedback with my entire team; it is a motivation for us to keep on improving. We appreciate your business and will do everything we can to serve your needs. We certainly cannot wait to welcome you back soon. Yours sincerely, Hosni Abdelhadi Chief Executive Officer Carlton Hotels & Suites

    Responded February 11, 2019
    Carlton Downtown Hotel
    8.0
    Excellent
    Hassan
    Family with young children
    Premium Room
    Stayed 7 nights in January 2019

    Great location”

    The room is not soundproof i can hear my neighbors. Room service are not fast Bathroom is small Reception are great and helpfull Carvalet are the best there they are very welcoming. Bed room is small alittle bit Living room is big as you expect

    Reviewed January 12, 2019

    Dear Guest, Thank you for staying at The Carlton Downtown I would like to offer our gratitude for your kind review of our property. It is our pleasure to know that you have a pleasant stay with us. Appreciate your comments and I have shared your feedback with my entire team; it is a motivation for us to keep on improving. Please rest assured that your invaluable feedback is being noted, and necessary improvements and amendments will be done for the convenience of our Guests We appreciate your business and will do everything we can to serve your needs. We certainly cannot wait to welcome you back soon. Yours sincerely, Hosni Abdelhadi Chief Executive Officer Carlton Hotels & Suites

    Responded January 13, 2019
    Carlton Downtown Hotel
    5.2
    Abhishesh from Singapore
    Family with teens
    Premium Room
    Stayed 4 nights in January 2019

    Above average”

    stayed from 1st to 5th of Jan 2019. I confirmed the booking after I was assured a premium room in high floors viz. 27th to 35th floor. They allow the guests to stay way beyond checkout so the new person coming in has to suffer. I was there since 12.30 PM and waited for room in floor of my choice till 3:00 PM (2:00 PM is the checkin time) They offered me a room in 26th floor by 3:00 and upgraded me to a penthouse suite (wasn't a penthouse, just better furniture and bigger room) and I was given that by 4:00 PM (2 hrs after the official checkin time). I checked in and in the evening I had issues with the locker. I called up the guest service and they said they will send someone and didn't send for a long time. I went to reception and asked Anastasia in guest service and she said (in broken english) "I know your case ! You were upgraded ! Now you are having problems! why don't you leave your room and we assign you to room on 30th floor". I took the humiliation and checked out on 5th

    Reviewed January 08, 2019

    Dear Guest, Thank you for choosing to stay at The Carlton Downtown Hotel Also, we appreciate you for taking the time to give invaluable feedback. On behalf of our entire staff we apologize for the concerns you shared about your experience during your stay with us. I have addressed your comment to our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future. We appreciate the feedback and will use it to fine tune our operations. I do hope that we will continue to have the pleasure of welcoming you back for many more years to come. Yours sincerely, Hosni Abdelhadi CEO, Carlton Hotels & Suites

    Responded January 09, 2019
    Carlton Downtown Hotel
    9.6
    Exceptional
    Hjh from Brunei Darussalam
    Family with young children
    Deluxe 2 Bedroom Suite
    Stayed 3 nights in December 2018

    Dian from Brunei”

    Its a pleasure to stay in Carlton Downtown Hotel evethough we had only one night left due to flight delay. Our room has been upgraded from 2 to 3 bedrooms suite and located at the 28th floor. The suite was very big and spacious. It was a very nice view from our suite and we can see Burj Khalifa and the surroundings. The kids had their swimming on top of the hotel and it is really awesome experience for them. Thank you very much to the staffs that provide an excellent services.

    Reviewed December 24, 2018

    Dear Guest, Thank you for staying at The Carlton Downtown I would like to offer our gratitude for your kind review of our property. It is our pleasure to know that you have a pleasant stay with us. Appreciate your comments and I have shared your feedback with my entire team; it is a motivation for us to keep on improving. We appreciate your business and will do everything we can to serve your needs. We certainly cannot wait to welcome you back soon. Yours sincerely, Hosni Abdelhadi Chief Executive Officer Carlton Hotels & Suites

    Responded December 29, 2018
    Carlton Downtown Hotel
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    Carlton Downtown Hotel
    |Excellent 8.3
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    • Exceptional location
    • Burj Khalifa
    • Financial Center Metro Station is within 0.21 km