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Carlton Downtown Hotel
Carlton Downtown Hotel
Carlton Downtown Hotel
Carlton Downtown Hotel
Carlton Downtown Hotel
Carlton Downtown Hotel
Carlton Downtown Hotel

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8.3

Excellent

2,076 reviews

2,076 reviews

Housekeeping83
View37
Breakfast17

Good experience

Toni
- Nov 4, 2021
See map

9.1

Exceptional

Location rating score

Exceptional location
Parking
FREE
Popular landmarks
The Dubai Mall 1.3 km
Burj Khalifa 1.3 km
The Dubai Fountain 1.6 km
Dubai Creek 6.7 km
Wild Wadi Waterpark 11.6 km
Burj Al Arab 11.8 km
Ski Dubai 12.8 km
Dubai Miracle Garden 16.9 km
Atlantis Aquaventure Waterpark 17.7 km
Nearby landmarks
Carlton Downtown Hotel 80 m
Emirates Grand Hotel 100 m
Financial Center Metro Station 210 m
The Empty Quarter 240 m
Number One Tower Suites 250 m
Zyara 280 m
Ikandy 320 m
Union Coop Hypermarket 370 m
Dental Center 370 m
DAMAC Properties Dubai PJSC 380 m
Free Wi-Fi

Carlton Downtown Hotel

Sheikh Zayed Road, World Trade Centre DIFC, Dubai, United Arab Emirates - See map
Hygiene Plus
Wellness
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Health and Medical
First aid kit
Doctor/nurse on call
  • 210 meters to public transportation

  • Airport transfer

  • Currency exchange

  • Free Wi-Fi in all rooms!

  • Hot tub

Facilities

Airport transfer

Valet parking

Shuttle service

Free Wi-Fi in all rooms!

Swimming pool [indoor]

Fitness center

Front desk [24-hour]

Check-in/out [express]

Your dates are popular among travelersPopular destination! Properties in Dubai are being booked every minute!
Value for money8.2
Distance to city center9.7 km
Location rating9.1
Nearest airportDubai International Airport (DXB)
Distance to airport10.4 km

Rooms available at Carlton Downtown Hotel

Excellent
Room comfort & quality

8.3

Deluxe 2 Bedroom Suite
...
  • Room size: 75 m²/807 ft²
  • 2 bathrooms
  • 1 queen bed & 1 queen bed
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Premium 1 Bed Room Suite
...
  • Room size: 70 m²/753 ft²
  • Shower and bathtub
  • 1 queen bed
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Premium 2-Bedroom Suite
...
  • Room size: 98 m²/1055 ft²
  • 2 bathrooms
  • 1 king bed & 1 queen bed & ...
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Deluxe Room
...
  • Room size: 42 m²/452 ft²
  • Shower and bathtub
  • 1 king bed or 2 single beds
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Classic Suite
...
  • Room size: 52 m²/560 ft²
  • Shower and bathtub
  • 1 queen bed
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Deluxe Room
...
    Enter dates to see prices
    Premium Two-Bedroom Suite
    ...
      Enter dates to see prices
      Premium Three-Bedroom Suite
      ...
        Enter dates to see prices
        Premium Room
        ...
          Enter dates to see prices
          Deluxe Two-Bedroom Suite
          ...
            Enter dates to see prices

            Frequently asked questions

            What time is check-in and check-out at Carlton Downtown Hotel?

            Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

            How do I get to Carlton Downtown Hotel?

            Carlton Downtown Hotel is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 150 AED. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. A stay at Carlton Downtown Hotel also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the hotel. For those who wish to drive their own cars, Carlton Downtown Hotel has a car park on site, as well as additional parking nearby if the first car park is full. Parking is free for guests. You can drive in and park yourself, or use valet service offered at the hotel. If you're looking for an easy way to get around Dubai with private transportation, the hotel can arrange both taxis or car rental.

            Is breakfast offered at Carlton Downtown Hotel?

            Start your mornings right, with the continental and buffet breakfast options offered at Carlton Downtown Hotel. There's an additional charge of 99 AED for adults and 50 AED for children if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

            What are my dining options at Carlton Downtown Hotel?

            Carlton Downtown Hotel features 2 on-site restaurants for your dining convenience. Meals served include breakfast, dinner and lunch. International cuisine is available for guests. Dishes are served in buffet during opening hours. To meet any special dietary requirements, halal diet is prepared with the utmost care and attention.

            Can business events be hosted at Carlton Downtown Hotel?

            On-site venues and convenient event services make Carlton Downtown Hotel an ideal choice for hosting events such as conferences and meetings. All available venues come in different styles and sizes and can accommodate up to 35 people. An extensive range of facilities and services including projector or LED display, meeting stationery and audio-visual equipment is available to help your business meeting or event a successful one.

            What is the smoking policy at Carlton Downtown Hotel?

            Carlton Downtown Hotel does permit smoking in some areas and is not 100% smoke-free.

            What is the closest train, metro, or bus station to Carlton Downtown Hotel?

            Financial Center Metro Station is the closest train, metro, or bus station, about 210 m away from Carlton Downtown Hotel.

            What restaurants are nearby Carlton Downtown Hotel?

            Carlton Downtown Hotel is located in World Trade Centre DIFC, famous for good restaurants such as Deli Grind, Zenses and Turkish Rooftop Shisha Lounge.

            What popular shopping places are close to Carlton Downtown Hotel?

            Carlton Downtown Hotel is located in World Trade Centre DIFC area which features shopping places such as The Empty Quarter, Alif Art Gallery and Gate Avenue at DIFC.

            What are popular attractions near Carlton Downtown Hotel?

            Carlton Downtown Hotel is located in World Trade Centre DIFC area, which is famous for attractions such as Emirates Towers, Andakulova gallery and Salvador Dali.

            What popular natural sightseeing spots are close to Carlton Downtown Hotel?

            Carlton Downtown Hotel is located in the World Trade Centre DIFC area, which is famous for natural sightseeing destinations such as Rooftop Swimming pool & Ramee Rose, Zayed Sports center and The Wall.

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            Explore the neighborhood

            What people love about Carlton Downtown Hotel

            • 8.8

              Excellent

              "Good experience"

              Toni

              |

              November 4, 2021

            • 10

              Exceptional

              "Perfect location / high end service"

              Ahmed

              |

              December 5, 2021

            • 8.4

              Excellent

              "The hotel location is superb"

              Yehia

              |

              August 1, 2021

            Property ranking|Compared to 2,295 Dubai properties
            See all rankings
            Location score
            9.1/10
            Room comfort score
            8.3/10
            Value for money score
            8.2/10
            Service score
            8.3/10
            Better than
            98
            %
            of Dubai properties
            Better than
            98
            %
            of Dubai properties
            Better than
            96
            %
            of Dubai properties
            Better than
            95
            %
            of Dubai properties
            Overall rating:

            8.3

            Excellent
            2,076 reviews
            Cleanliness
            8.4
            Facilities
            8.0
            Location
            9.1
            Read all reviews >
            What travelers say they love:
            From the view to the room and friendly staff.
            Rose from United Arab Emirates
            Group
            More about Carlton Downtown Hotel

            More about Carlton Downtown Hotel

            Ideal for fun and relaxation, Carlton Downtown Hotel is located in the World Trade Centre DIFC area of Dubai. The excitement of the city center is only 9.7 kilometers away. With its convenient location, the property offers easy access to the city's must-see destinations.

            First-rate services and facilities await you at the Carlton Downtown Hotel. This property offers numerous on-site facilities to satisfy even the most discerning guest.

            Step into one of 357 inviting rooms and escape the stresses of the day with a wide range of amenities such as television LCD/plasma screen, separate living room, internet access – wireless, internet access – wireless (complimentary), non-smoking rooms which can be found in some rooms. Besides, the property's host of recreational offerings ensures you have plenty to do during your stay. Carlton Downtown Hotel is your one-stop destination for quality accommodations in Dubai.

            Show more
            Amenities and facilities
            Very good
            Facilities

            8

            Most talked about facilities

            Housekeeping

            56 mentions

            Swimming Pool

            13 mentions

            Breakfast

            11 mentions

            Food & Dining

            7 mentions

            Languages spoken

            • English
            • Arabic
            • Czech
            • Filipino
            • Hindi
            • Indonesian
            • Italian
            • Nepali

            Internet access

            • Free Wi-Fi in all rooms!
            • Internet [LAN]
            • Wi-Fi in public areas

            Things to do, ways to relax

            • Fitness center
            • Hot tub
            • Light therapy
            • Massage
            • Sauna
            • Spa
            • Steamroom
            • Swimming pool [indoor]
            • Swimming pool [outdoor]
            • Tennis court
            • Ticket services
            • Tours

            Cleanliness and safety

            • Breakfast in room
            • Cashless payment service
            • Daily disinfection in all rooms
            • Daily disinfection in common areas
            • Doctor/nurse on call
            • Face coverings on staff
            • First aid kit
            • Free face masks
            • Guest rooms seal after sanitization
            • Hand sanitizer
            • Hot water linen and laundry washing
            • Individually-wrapped food options
            • Physical distancing of at least 1 meter
            • Protective screens in common areas
            • Rooms sanitized between stays
            • Safe dining setup
            • Staff trained in safety protocol
            • Temperature check for guests and staff

            Dining, drinking, and snacking

            • Bar
            • Coffee shop
            • Happy hour
            • Poolside bar
            • Restaurant [halal]
            • Restaurants
            • Room service [24-hour]

            Services and conveniences

            • Concierge
            • Contactless check-in/out
            • Convenience store
            • Currency exchange
            • Daily housekeeping
            • Doorman
            • Dry cleaning
            • Elevator
            • Facilities for disabled guests
            • Food delivery
            • Gift/souvenir shop
            • Ironing service
            • Laundry service
            • Luggage storage
            • Meeting/banquet facilities
            • Safety deposit boxes
            • Salon
            • Smoking area

            For the kids

            • Family room

            Access

            • Check-in/out [express]
            • Fire extinguisher
            • Front desk [24-hour]
            • Pets allowed
            • Security [24-hour]

            Getting around

            • Airport transfer
            • Car park [free of charge]
            • Car park [nearby]
            • Car park [on-site]
            • Rental car
            • Shuttle service
            • Taxi service
            • Valet parking

            Available in all rooms

            • Air conditioning
            • Bathrobes
            • Bathtub
            • Blackout curtains
            • Desk
            • Free bottled water
            • Hair dryer
            • In-room safe box
            • Internet access – LAN
            • Internet access – wireless
            • Ironing facilities
            • LAN Internet in room [charges apply]
            • LAN Internet in room [free]
            • Mini bar
            • Satellite/cable channels
            • Shower
            • Soundproofing
            • Telephone
            • Toiletries
            • Wi-Fi [charges apply]
            • Wi-Fi [free]
            Food and dining
            Breakfast options
            • Continental
            • Full English/Irish
            • Buffet
            Location
            Sheikh Zayed Road, World Trade Centre DIFC, Dubai, United Arab Emirates
            Exceptional
            Location

            9.1

            Airports

            • Dubai International Airport (DXB)
              10.4 km 26 min drive

            Public transportation

            • Financial Center Metro Station
              210 m 4 min walk

            Hospital or clinic

            • Dental Center
              370 m

            Shopping

            • The Dubai Mall
              1.3 km

            Convenience store

            • On-site

            Cash withdrawal

            • ATM
              160 m 4 min walk
            What's nearby

            Popular landmarks

            • The Dubai Mall
              1.3 km
            • Burj Khalifa
              1.3 km
            • The Dubai Fountain
              1.6 km
            • Dubai Creek
              6.7 km
            • Wild Wadi Waterpark
              11.6 km
            • Burj Al Arab
              11.8 km
            • Ski Dubai
              12.8 km
            • Dubai Miracle Garden
              16.9 km
            • Atlantis Aquaventure Waterpark
              17.7 km

            Nearby landmarks

            • Carlton Downtown Hotel
              80 m
            • Emirates Grand Hotel
              100 m
            • Financial Center Metro Station
              210 m
            • The Empty Quarter
              240 m
            • Number One Tower Suites
              250 m
            • Zyara
              280 m
            • Ikandy
              320 m
            • Union Coop Hypermarket
              370 m
            • Dental Center
              370 m
            • DAMAC Properties Dubai PJSC
              380 m
            Distances shown are straight-line distances on the map. Actual travel distances may vary.
            Property policies
            Children and extra beds

            Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

            All children are welcome.

            Children 0-11 year(s)
            Stay for free if using existing bedding.
            If you need an extra bed, it will incur an additional charge.
            Guests 12 years and older are considered as adults
            Must use an extra bed which will incur an additional charge.
            Others
            • A tourism tax will be charged directly at the property.
            • When booking more than 5 rooms, different policies and additional supplements may apply.
            Some helpful facts

            Check-in/Check-out

            • Check-in from14:00
            • Check-out until12:00
            • Reception open until00:00

            Getting around

            • Airport transfer fee150 AED
            • Distance from city center9.7 km
            • Travel time to airport (minutes)15

            Extras

            • Breakfast charge (unless included in room price)99 AED
            • Daily Internet/Wi-Fi fee0 AED

            The property

            • Non-smoking rooms/floorsYes
            • Number of bars/lounges3
            • Number of floors47
            • Number of restaurants2
            • Number of rooms 357
            • Room voltage220
            • Year property opened2012
            • Most recent renovation2014

            Parking

            • Daily parking fee0 AED

            Reviews of Carlton Downtown Hotel from real guests

            Provided by verified guests of Agoda
            8.3
            /
            10
            Cleanliness8.4
            Facilities8.0
            Location9.1
            Room comfort and quality8.3
            Service8.3
            Value for money8.2
            High score for Dubai
            Rating
            9+ Exceptional (445)
            8-9 Excellent (180)
            7-8 Very Good (169)
            6-7 Good (70)
            <6 Below Expectation (150)
            Time of the year
            Mar - May (209)
            Jun - Aug (220)
            Sep - Nov (231)
            Dec - Feb (354)
            Don't miss out!Properties in Dubai are being booked every minute!
            All guests (2,076)
            All room types
            All languages

            Show reviews that mention 

            Showing 1,014 verified guest comments
            12345
            9.6
            Exceptional
            Jochem from United Arab Emirates
            Couple
            Deluxe Room
            Stayed 1 night in July 2020

            One of the best experiences so far”

            I have booked plenty of hotels in Dubai and I would recommend most of them. However, Carlton Downtown was probably the best in terms of value for money if you like staying in your room. This hotel offered a better room and the staff were friendlier than in other hotels (from the same price range). We had a bedroom, living room with kitchenette and a bathroom. I had a nice spot to work and we had a view over Sheikh Zayed road. The staff were very flexible and really nice. The pool is probably the least impressive. We did not enjoy the pool much and the person working there wasn't as friendly nor helpful as the others. It is also awfully windy there and you have to bring your own towel. We did not have the opportunity to try the gym since it was constantly occupied. I like the location because from Sheikh Zayed road you can easily drive to any location in Dubai. I would strongly recommend this hotel unless you think the pool is really important.

            Reviewed October 05, 2020

            See room deals

            10.0
            Exceptional
            Violeta from Bulgaria
            Couple
            Stayed 7 nights in April 2018

            Dubai Trip”

            I was traveling to Dubai with my boyfriend for celebrating my Birthday . We stayed at Carlton downtown. I’m extremely happy for choosing this hotel as the lication is very good ,service as well and there is amazing rooftop bar where we were chilling before bed and smoking shisha while having the great view of Dubai mall and Burj Khalifa. I was surprised by the hotel with piece of cace with “happy birthday “ on it on the day of my birthday. It was great gesture and everybody was very kind and helpful. Last but not least they have great room service as well with whole menu proposals . I highly recommend the hotel.

            Reviewed May 03, 2018

            See room deals

            Dear Guest, Thank you for staying at The Carlton Downtown I would like to offer our gratitude for your kind review of our property. It is our pleasure to know that you have a pleasant stay with us. Appreciate your comments and I have shared your feedback with my entire team; it is a motivation for us to keep on improving. We appreciate your business and will do everything we can to serve your needs. We certainly cannot wait to welcome you back soon. Yours sincerely, Hosni Abdelhadi Chief Executive Officer Carlton Hotels & Suites

            Responded November 21, 2018
            Carlton Downtown Hotel
            9.6
            Exceptional
            Ernesto from Philippines
            Family with teens
            Premium 1 Bed Room Suite
            Stayed 5 nights in May 2019

            Great value for money and best location”

            The room was super large at a very reasonably cheap price. The staff were all very friendly. A Front desk personnel, Placs and Cherry, were very helpful in giving us tips on where to go and how to take the train. The room cleaner, Ravi was very friendly and did a very good job in cleaning our room. I recommend the Carlton Downtown Hotel Dubai.

            Reviewed May 10, 2019

            See room deals

            Dear Valued Guest, Thank you for staying at The Carlton Downtown Hotel. I would like to offer our gratitude for your kind review of our property. It is our pleasure to know that you have a pleasant stay with us. We highly appreciate your comments and I have shared your feedback with my entire team; it is a motivation for us to keep on improving. We certainly cannot wait to welcome you back soon. Yours sincerely, Hosni Abdelhadi Group Managing Director, Carlton Hotels

            Responded May 11, 2019
            Carlton Downtown Hotel
            9.2
            Exceptional
            Mohamed from United Arab Emirates
            Solo traveler
            DELUXE ROOM (NON REFUNDABLE)
            Stayed 2 nights in September 2020

            Carlton downtown + the stuff”

            Every time I’m telling myself I have to recommend this hotel but I get busy , so now I’m telling u about my experience for the 10th time as a guest in Carlton downtown, furniture is luxury and comfortable , view is amazing , location is near for everywhere u can find around u supermarkets, pharmacy, restaurants, Stuff is from another planet, specially the receptionists Gabriel , Yazmine , the morrocn girl I don’t want to forget anyone , but those people will make anything possible for u and to make u feel comfortable, thank u so much , it’s my best hotel in Dubai

            Reviewed October 02, 2020

            See room deals

            9.6
            Exceptional
            Hjh from Brunei Darussalam
            Family with young children
            Deluxe 2 Bedroom Suite
            Stayed 3 nights in December 2018

            Dian from Brunei”

            Its a pleasure to stay in Carlton Downtown Hotel evethough we had only one night left due to flight delay. Our room has been upgraded from 2 to 3 bedrooms suite and located at the 28th floor. The suite was very big and spacious. It was a very nice view from our suite and we can see Burj Khalifa and the surroundings. The kids had their swimming on top of the hotel and it is really awesome experience for them. Thank you very much to the staffs that provide an excellent services.

            Reviewed December 24, 2018

            See room deals

            Dear Guest, Thank you for staying at The Carlton Downtown I would like to offer our gratitude for your kind review of our property. It is our pleasure to know that you have a pleasant stay with us. Appreciate your comments and I have shared your feedback with my entire team; it is a motivation for us to keep on improving. We appreciate your business and will do everything we can to serve your needs. We certainly cannot wait to welcome you back soon. Yours sincerely, Hosni Abdelhadi Chief Executive Officer Carlton Hotels & Suites

            Responded December 29, 2018
            Carlton Downtown Hotel
            8.8
            Excellent
            Rose from Singapore
            Group
            Deluxe 2 Bedroom Suite
            Stayed 1 night in December 2018

            Spacious room”

            Stayed in a 2 bedroom Deluxe suite without breakfast as we stayed over in Dubai for 1 night. Checkin and out were fuss-free. They colleted AED300 for refundable deposit, of which 30 is deducted for the tourism tax. The suite was very spacious with two bedrooms and 2 toilets - one common tpilet and fhe other in 1 bedroom. Location is at the DIFC and near Financial centre Metro station so you can take the train easily. There are a few eateries near the hotel but not shopping. It is a train station away from Dubai Mall. The staff was friendly and hotel was clean.

            Reviewed December 17, 2018

            See room deals

            Dear Guest, Thank you for staying at The Carlton Downtown I would like to offer our gratitude for your kind review of our property. It is our pleasure to know that you have a pleasant stay with us. Appreciate your comments and I have shared your feedback with my entire team; it is a motivation for us to keep on improving. We appreciate your business and will do everything we can to serve your needs. We certainly cannot wait to welcome you back soon. Yours sincerely, Hosni Abdelhadi Chief Executive Officer Carlton Hotels & Suites

            Responded December 18, 2018
            Carlton Downtown Hotel
            10.0
            Exceptional
            Preetha from United States
            Family with teens
            Deluxe 2 Bedroom Suite
            Stayed 1 night in December 2019

            Perfect stay”

            We stayed in a 2 bedroom suite with our family for the New Year. The front desk staff were very helpful and ensured that we had a perfect stay. The suite was luxurious and the rooms were clean and spacious. We were able to watch the Burj Khalifa fireworks + Burj Al Arab and Atlantis fireworks from our rooms which we hadn't expected! Carlton Downtown Hotel gave us a very memorable New Year. Thank you so much :)

            Reviewed January 03, 2020

            See room deals

            Dear Valued Guest, Thank you for choosing to stay at The Carlton Downtown Hotel. Also, our appreciation for your kind rating regarding your experience with us. We look forward to welcoming you back! Yours sincerely, Hosni Abdelhadi Group Managing Director, Carlton Hotels

            Responded January 04, 2020
            Carlton Downtown Hotel
            10.0
            Exceptional
            Amber from United Kingdom
            Solo traveler
            Deluxe Room
            Stayed 7 nights in November 2020

            My home away from home! ”

            I loved the Carlton Downtown from the minute I arrived! I extended my stay for one month as everything was perfect. The location is brilliant, my room was amazing and it goes without saying that the staff are so welcoming, helpful and kind, especially Ruben, Ámer, Cameron & Roland. I also visited the hotel salon a number of times for the best blow dry! Thank you all so much, I hope to be back soon. Lots of love from England xx

            Reviewed November 29, 2020

            See room deals

            10.0
            Exceptional
            Fatimah from Singapore
            Group
            Deluxe Room
            Stayed 2 nights in March 2019

            It was a fantastic 2 nights stay at Carlton Downtown. The staff were immensely helpful!”

            The staff were genuinely helpful and friendly - they took care of every needs. The facilities were fantastic as well. The location was brilliant as it was close to many of the places we wanted to visit. Will definitely book with Carlton Downtown when I’m back in Dubai.

            Reviewed March 29, 2019

            See room deals

            Dear Valued Guest, Thank you for choosing to stay at The Carlton Downtown Hotel. Also, our appreciation for your kind words regarding your experience with us. We look forward to welcoming you back! Yours sincerely, Hosni Abdelhadi Group Managing Director, Carlton Hotels

            Responded March 30, 2019
            Carlton Downtown Hotel
            10.0
            Exceptional
            charmaine from Philippines
            Couple
            Deluxe Room
            Stayed 1 night in December 2020

            Value for money”

            The place is very accessible and close to Dubai mall. We would also take morning walks to DIFC area and was able to use the tennis court. We got upgraded to a bigger room with an outstanding view of Burj Khalifa. Overall experience was good. Would recommend cleaning of windows to get a nicer view and photo with the said landmark,

            Reviewed February 17, 2021

            See room deals

            Dear charmaine, Thank you very much for choosing Carlton Downtown Hotel for your stay in Dubai. We are glad to know that you enjoyed your stay with us and that the place contributed to your positive experience. We would love to welcome you back in the nearest future. With Best Regards, customer service manager .

            Responded March 14, 2021
            Carlton Downtown Hotel
            8.0
            Excellent
            JOVITA from Philippines
            Family with teens
            Classic Suite
            Stayed 1 night in April 2015

            A place to relax after a busy day....”

            Friendly staff, hotel proximity to other business utilities (restaurants, supermarkets.......

            We decided to try Warwick hotel for a quick, one night stay while in Dubai, attending the COMICON Festival at the World Trade Center Dubai. . Parking is OK with some overflow at the back side of the hotel. However, check in was very smooth, and efficient. All staff from the Front desk, to the housekeeper and to the concierge are very friendly, helpful and welcoming. Our rooms (2 Deluxe suites) were wonderful and cozy. There was a pool area Jacuzzi type at the roof top, for the grade school age kids, not part of our plans but my 7 year old grandson super enjoyed the facility. The hotel and the rooms were clean. Thank you again to all the staff for going just that little extra step for their guests!! We will definitely be back to this place and highly recommend this hotel to others when in the area

            Reviewed April 12, 2015

            See room deals

            9.3
            Exceptional
            Judith from United States
            Family with teens
            Stayed 1 night in December 2015

            Good time!”

            Location, we got the room we reserved, friendly staff

            We were pleased with the view - we asked for the side of the hotel with the Burj Khalifa for New Year's Eve and got it. The holiday price was high, but "reasonable" for the proximity to the Burj Khalifa. The staff was very friendly. Our reservation for the rooftop New Year party was lost, but the restaurant manager got us in and even gave us a bottle of sparkling wine. The breakfast restaurant manager got the brunch line back-up sorted with amazing efficiency on 1 January. We had an overcharge on our bill, but they sorted that too. We live in Dubai, so we're not sure if we'll stay downtown for the New Year very often, but we certainly will keep the Warwick in mind.

            Reviewed January 02, 2016

            See room deals

            9.0
            Exceptional
            Wasin from Thailand
            Solo traveler
            Deluxe Room
            Stayed 3 nights in April 2015

            Great four stars hotel , Great location ”

            Near metro station , clean room and nice staff. Just one station to Dubai mall and two stations to World trade station

            Near metro station , clean room and nice staff. Just one station to Dubai mall and two stations to World trade station.

            Reviewed April 11, 2015

            See room deals

            9.2
            Exceptional
            Paul from Canada
            Couple
            Premium 1 Bed Room Suite
            Stayed 2 nights in September 2016

            great value for money”

            We had a 70 sq m apartment for a very reasonable rate, very close to DIFC station. Room service wasn't good (bad food, small menu) and service was a little spotty (they wouldnt help us heat up leftovers and room had no microwave). Overall though, fantastic value for money given the space you get for the price. Gym was also better than at many comparably priced hotels.

            Reviewed December 29, 2016

            See room deals

            Dear Valued Guest, Thank you for choosing to stay at The Carlton Downtown Hotel. Also, our appreciation for your kind rating regarding your experience with us. We look forward to welcoming you back! Yours sincerely, Hosni Abdelhadi Group Managing Director, Carlton Hotels

            Responded December 30, 2019
            Carlton Downtown Hotel
            7.7
            Very good
            Abbie from Canada
            Couple
            Deluxe Room
            Stayed 2 nights in December 2014

            Unbeatable location”

            Proximity from metro station. Close to Dubai Mall. Car rental on site.

            Taxi ride from airport to hotel was about 60Dhm (about 15 USD). Right next to Financial Centre metro station which is one stop away from the Burj Khalifa/Dubai Mall. Location cannot be better. The standard room was fairly spacious. The only thing is that the carpet was stained (it was cream in color, bad choice). And the air vent had dust all over it. I wish the hotel staff would be more attentive in cleaning that. Wish I could show you a photo. There are Starbucks and Tim Hortons nearby for breakfast. I didn't have time to visit or use the swimming pool on the top floor. But I did use the Budget car rental counter on-site. Although I pre-booked online and made partial payment already, it still took her 50 minutes to deal with the paperwork. (Can't imagine if there was a line-up, how long that would take.) I may or may not return to this hotel, but the location is really great.

            Reviewed January 03, 2015

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            10.0
            Exceptional
            Brendan from Ireland
            Couple
            Deluxe Room
            Stayed 2 nights in February 2015

            Good location”

            Room. Location. Reestaurant 44.

            Located next to the Metro that can take you to most parts of Dubai. Tickets for the metro are very cheap. Keep your metro tickets because it works out cheaper if you reload them instead of buying new ones. Taxis are cheap but the drivers are rude and wont take you unless its a long journey. Also because of one way systems in Dubai they drive all over the place to go a short journey.Staff at the hotel could not do enough for us. Restaurant 44 has a magnificent view of Dubai but a little expensive. Its also walking distance to The Dubai Mall,The Boulvard, Dubai Fountain and Burj Khalifa. We could not fault this hotel.

            Reviewed March 01, 2015

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            9.2
            Exceptional
            Ahmad from Saudi Arabia
            Couple
            Deluxe Room
            Stayed 3 nights in December 2019

            فندق جداً ممتاز”

            I have booked the hotel during the new year night, there are many people living the hotel although the staff succeeded to run the activities smoothly. -location is near from Dubai mall, sheikh Zaied metro station and services. -price was acceptable. -room was very good & big. -staff was cooperative. -cleaning was perfect. Stuff should be improved: - accelerating procedure of check-in. -providing tooth brushing items. In general, the experience was very wonderful as well as the reception Egyptian manager (Sami) who was very helpful and friendly.

            Reviewed January 05, 2020

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            Dear Valued Guest, Thank you for choosing to stay at The Carlton Downtown Hotel. Also, our appreciation for your kind rating regarding your experience with us. We look forward to welcoming you back! Yours sincerely, Hosni Abdelhadi Group Managing Director, Carlton Hotels

            Responded January 05, 2020
            Carlton Downtown Hotel
            10.0
            Exceptional
            ALLAN from United States
            Business traveler
            Deluxe Room
            Stayed 2 nights in May 2019

            Great Hotel”

            Great hotel and location, close to downtown and dubai metro station. The front desk staff are very friendly and accomodating, they upgraded my room, this is my 2nd stay and a regular client. Thank you.

            Reviewed August 27, 2019

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            Dear Guest, Thank you for staying at The Carlton Downtown I would like to offer our gratitude for your kind review of our property. It is our pleasure to know that you have a pleasant stay with us. Appreciate your comments and I have shared your feedback with my entire team; it is a motivation for us to keep on improving. We appreciate your business and will do everything we can to serve your needs. We certainly cannot wait to welcome you back soon. Yours sincerely, Hosni Abdelhadi Chief Executive Officer

            Responded August 28, 2019
            Carlton Downtown Hotel
            9.6
            Exceptional
            Bee from Malaysia
            Solo traveler
            Deluxe Room
            Stayed 4 nights in March 2019

            Excellent overall”

            Location is good. Nearby about 2 blocks away, Delma cafe serve cheap & good food. Hotel is just one stop by metro away from Burj Khalifa, Dubai Mall. Check-in is fast by experience front desk. Required AED500 as deposit. Lift need to key in floor number to go up. Lift operates very fast so does the hotel wifi. Super excellent. Was upgraded room with the Burj Khalifa. Can view the Burj Al Arab too.... Hotel is just short distance from metro about 3mins walk. They do provide hair dryer, iron, toilet amenities except toothbrush and tooth paste. Fortunately brought along. Can buy from convenience store nearby (next to Delma cafe). Did not book with breakfast so unable comment however saw in lift the buffet dinner on is Thursday is cheap around AED149 for guest rate... Swimming is on 47th floor but very windy... Overall the hotel has good location, excellent cleaniness, forever helpful & smiling staffs from top till bottom. Will definitely recommend friends and will return in the future

            Reviewed March 20, 2019

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            Thank you for choosing to stay at The Carlton Downtown Hotel. Also, our appreciation for your kind word regarding your experience with us. We look forward to welcoming you back! Yours sincerely, Hosni Abdelhadi

            Responded March 24, 2019
            Carlton Downtown Hotel
            9.3
            Exceptional
            Mohamed from Maldives
            Couple
            Stayed 1 night in June 2015

            Excellent stay”

            Location, Close to metro, Burj Khalifa & Dubai Mall, 5-star rooms

            + Check-in was fast. At the reception, Monica was very helpful. We arrived at about 12:30 and were able to check-in straight away. + We stayed at a Club Suite, and it was fantastic - spacious, extremely clean, well designed and furnished. + View from the room was great too. We had the view of the ocean and city. + Location was great too - metro station about 2mins walk away, a number of cafes and restaurants nearby. Very close to Dubai Mall and Burj Khalifa as well. + As we had an early morning flight, we went to breakfast at around 6:15am, and the food was already ready. We ate peacefully at the empty restaurant. Food was good, what we expected from such a hotel. Nothing negative to say about the hotel as everything went really smoothly for us.

            Reviewed June 15, 2015

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