8.4
Excellent
2.3% this month
/10
(1,644 reviews)See what guests said
Housekeeping67
View27
Breakfast13
See map
9.1
Exceptional
Location rating score
Exceptional location
Parking
FREE
Popular landmarks
The Dubai Mall 1.26 km
Burj Khalifa 1.34 km
Dubai Aquarium & Underwater Zoo 1.42 km
The Dubai Fountain 1.56 km
Dubai Creek 6.65 km
Wild Wadi Waterpark 11.56 km
Burj Al Arab 11.7 km
Ski Dubai 12.8 km
Dubai Miracle Garden 16.87 km
Atlantis Aquaventure Waterpark 17.66 km
Nearby landmarks
Financial Center Metro Station 210 m
The Empty Quarter 240 m
Zyara 280 m
Ikandy 320 m
Alif Art Gallery 410 m
Derby Art Gallery 420 m
Shakespeare & Company 620 m
East Wing 650 m
Artspace 860 m
Ayyam Gallery 860 m
Carlton Downtown Hotel

"Great stay for 1 night Great location 20 min by walk to Dubai Mall Supermarket is next street Amazing view from the pool"

Alena - March 2, 2020

Deluxe Room - Guestroom Carlton Downtown Hotel
Lobby Carlton Downtown Hotel
Lobby Carlton Downtown Hotel
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4-star Hotel
Free Wi-Fi

Carlton Downtown Hotel

Sheikh Zayed Road, World Trade Centre DIFC, Dubai, United Arab Emirates - See map

This property is in high demand!

18 travelers have booked today.

Hygiene Plus
Wellness
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
Preventative Equipment
Hand sanitizer
Health and Medical
First aid kit
Property highlightsRead all 1,644 reviews
Exceptional reputation
Recommended by 89% of guests
Excellent cleanliness
8.4 rating for cleanliness
Excellent comfort
8.3 room quality and comfort
Excellent service
8.3 rating for service

Great hotel and location, close to downtown and dubai metro station.

ALLAN | August 27, 2019

  • 210 meters to public transportation

  • Airport transfer

  • Currency exchange

  • Free Wi-Fi in all rooms!

  • Hot tub

Your dates are popular among travelersUsers are booking a place in Dubai every 1 minutes on Agoda.com
Value for money8.3
Distance to city center9.7 km
Location rating9.1
Nearest airportDubai International Airport (DXB)
Distance to airport10.4 km

Rooms available at Carlton Downtown Hotel

8.3
Excellent
Room comfort & quality
Deluxe 2 Bedroom Suite
Deluxe 2 Bedroom Suite
...
  • Room size: 75 m²/807 ft²
  • Balcony/terrace
  • 1 queen bed & 1 queen bed
Enter dates to see prices
Premium 1 Bed Room Suite
Premium 1 Bed Room Suite
...
  • Room size: 70 m²/753 ft²
  • Balcony/terrace
  • 1 queen bed
Enter dates to see prices
Premium 2-Bedroom Suite
Premium 2-Bedroom Suite
...
  • Room size: 98 m²/1055 ft²
  • Balcony/terrace
  • 1 king bed & 1 queen bed & ...
Enter dates to see prices
Premium Three-Bedroom Suite
Premium Three-Bedroom Suite
...
  • Room size: 98 m²/1055 ft²
  • Balcony/terrace
  • 1 king bed & 1 king bed & 1...
Enter dates to see prices
Panoramic Two-Bedroom Suite
Panoramic Two-Bedroom Suite
...
  • Room size: 125 m²/1345 ft²
  • Balcony/terrace
  • 1 king bed & 2 single beds
Enter dates to see prices
Deluxe Room
Deluxe Room
...
  • Room size: 42 m²/452 ft²
  • Non-smoking
  • 1 king bed or 2 single beds
Enter dates to see prices
Panoramic Suite
Panoramic Suite
...
  • Room size: 84 m²/904 ft²
  • Balcony/terrace
  • 1 king bed
Enter dates to see prices
Classic One Bed Room Suite
Classic One Bed Room Suite
...
  • Room size: 52 m²/560 ft²
  • Balcony/terrace
  • 1 queen bed
Enter dates to see prices
Classic Suite
Classic Suite
...
  • Room size: 52 m²/560 ft²
  • Shower and bathtub
  • 1 queen bed
Enter dates to see prices
3 Bedroom Suite
3 Bedroom Suite
...
  • Room size: 110 m²/1184 ft²
  • 3 bathrooms
  • 2 single beds and 1 queen b...
Enter dates to see prices

Frequently asked questions

Does Carlton Downtown Hotel offer hand sanitizer?

Hand sanitizer is available at Carlton Downtown Hotel.

Does Carlton Downtown Hotel offer contactless check-in and check-out?

Carlton Downtown Hotel has online, unmanned, or self-service check-in to reduce human contact and avoid cross infection.

Does Carlton Downtown Hotel accept food delivery services other than room service?

Third party food delivery to rooms is available at Carlton Downtown Hotel.

Is there physical distancing on the premises?

Social distancing measures are enforced in common areas.

What time is check-in and check-out at Carlton Downtown Hotel?

Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Carlton Downtown Hotel?

Carlton Downtown Hotel is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 150 AED. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. A stay at Carlton Downtown Hotel also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the hotel. For those who wish to drive their own cars, Carlton Downtown Hotel has a car park on site, as well as additional parking nearby if the first car park is full. Parking is free for guests. You can drive in and park yourself, or use valet service offered at the hotel. If you're looking for an easy way to get around Dubai with private transportation, the hotel can arrange both taxis or car rental.

What is the smoking policy at Carlton Downtown Hotel?

Carlton Downtown Hotel does permit smoking in some areas and is not 100% smoke-free.

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What people love about Carlton Downtown Hotel

  • 10.0
    Exceptional

    "The restaurant was very good and not very expensive, lots of options for breakfast."

    John

    |

    February 10, 2020

  • 10.0
    Exceptional

    "Special praise to our room cleaner who went out of his way to make us comfortable."

    John

    |

    February 10, 2020

  • 10.0
    Exceptional
    Staff 

    "All the staff were friendly and polite all our requests were met."

    John

    |

    February 10, 2020

Property ranking|Compared to 2,523 Dubai properties
See all rankings
Location score
9.1/10
Review score - United States
8.8/10
Room comfort score
8.3/10
Couples review score
8.7/10
Better than
98
%
of Dubai properties
Better than
96
%
of Dubai properties
Better than
95
%
of Dubai properties
Better than
95
%
of Dubai properties
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Overall rating:
8.4
Excellent
1,644 reviews
Cleanliness
8.4
Facilities
8.1
Location
9.1
Read all reviews >
What travelers say they love:
Location was great just minutes away from the Dubai Mall, an...
Karni N. from Brunei Darussalam
Group
More about Carlton Downtown Hotel

More about Carlton Downtown Hotel

Ideal for fun and relaxation, Carlton Downtown Hotel is located in the World Trade Centre DIFC area of Dubai. The excitement of the city center is only 9.7 kilometers away. With its convenient location, the property offers easy access to the city's must-see destinations.

First-rate services and facilities await you at the Carlton Downtown Hotel. This property offers numerous on-site facilities to satisfy even the most discerning guest.

Step into one of 357 inviting rooms and escape the stresses of the day with a wide range of amenities such as television LCD/plasma screen, separate living room, internet access – wireless, internet access – wireless (complimentary), non-smoking rooms which can be found in some rooms. Besides, the property's host of recreational offerings ensures you have plenty to do during your stay. Carlton Downtown Hotel is your one-stop destination for quality accommodations in Dubai.

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Most talked about facilities

Housekeeping
56 mentions
Swimming Pool
13 mentions
Breakfast
11 mentions
Food & Dining
7 mentions

What they offer

10.0
Exceptional
Staff 

"Its been a wonderful stay and the staff at front office are ..."

MARK

|

September 12, 2019

View all reviews
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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Food and dining

Breakfast options

Continental
Full English/Irish

Restaurants on site

Bayty All Day Dining
Cuisine:International
Menu:Buffet, A-la-carte
Zephyer
Cuisine:Middle Eastern
Menu:Buffet
Deli Grind Coffe
Cuisine:International
Menu:Buffet
Jimmy Wickets Sports Bar & Lounge
Cuisine:International

Nearby restaurants

Arabic cuisine
Arabic cuisine
Nine7One
2.8 km Arabic, Asian, Gluten Free
Al Khayma at Dubai Marine Beach Resort
3.1 km Arabic, Halal, Lebanese
The Market Place
4.1 km Arabic, Asian, Halal
American cuisine
American cuisine
Original Wings & Rings Dubai - Home of Buffalo Wings
180 m American, Bar, Pub
Applebee's
190 m American
Double Decker
660 m American, Bar, British
Mediterranean cuisine
Mediterranean cuisine
The Kana Cafe
2.3 km Mediterranean
Level Seven
3.7 km Mediterranean
Baku Caspian restaurant and cafe
4.5 km Mediterranean

What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

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Some helpful facts

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Reviews of Carlton Downtown Hotel from real guests

Provided by verified guests of Agoda
Agoda Reviews (1644)Booking.com Reviews (2692)
8.4
/
10
Cleanliness8.4
Facilities8.1
Location9.1
Room comfort and quality8.3
Service8.3
Value for money8.3
High score for Dubai
Rating
9+ Exceptional (373)
8-9 Excellent (161)
7-8 Very Good (150)
6-7 Good (62)
<6 Below Expectation (109)
Time of the year
Mar - May (188)
Jun - Aug (206)
Sep - Nov (194)
Dec - Feb (267)
Don't miss out!Users are booking a place in Dubai every 1 minutes on Agoda.com
All guests (1644)
All room types
All languages

Show reviews that mention 

Showing 855 verified guest comments
12345
10.0
Exceptional
Violeta from Bulgaria
Couple
Stayed 7 nights in April 2018

Dubai Trip”

I was traveling to Dubai with my boyfriend for celebrating my Birthday . We stayed at Carlton downtown. I’m extremely happy for choosing this hotel as the lication is very good ,service as well and there is amazing rooftop bar where we were chilling before bed and smoking shisha while having the great view of Dubai mall and Burj Khalifa. I was surprised by the hotel with piece of cace with “happy birthday “ on it on the day of my birthday. It was great gesture and everybody was very kind and helpful. Last but not least they have great room service as well with whole menu proposals . I highly recommend the hotel.

Reviewed May 03, 2018

Dear Guest, Thank you for staying at The Carlton Downtown I would like to offer our gratitude for your kind review of our property. It is our pleasure to know that you have a pleasant stay with us. Appreciate your comments and I have shared your feedback with my entire team; it is a motivation for us to keep on improving. We appreciate your business and will do everything we can to serve your needs. We certainly cannot wait to welcome you back soon. Yours sincerely, Hosni Abdelhadi Chief Executive Officer Carlton Hotels & Suites

Responded November 21, 2018
Carlton Downtown Hotel
9.6
Exceptional
Ernesto from Philippines
Family with teens
Premium 1 Bed Room Suite
Stayed 5 nights in May 2019

Great value for money and best location”

The room was super large at a very reasonably cheap price. The staff were all very friendly. A Front desk personnel, Placs and Cherry, were very helpful in giving us tips on where to go and how to take the train. The room cleaner, Ravi was very friendly and did a very good job in cleaning our room. I recommend the Carlton Downtown Hotel Dubai.

Reviewed May 10, 2019

Dear Valued Guest, Thank you for staying at The Carlton Downtown Hotel. I would like to offer our gratitude for your kind review of our property. It is our pleasure to know that you have a pleasant stay with us. We highly appreciate your comments and I have shared your feedback with my entire team; it is a motivation for us to keep on improving. We certainly cannot wait to welcome you back soon. Yours sincerely, Hosni Abdelhadi Group Managing Director, Carlton Hotels

Responded May 11, 2019
Carlton Downtown Hotel
9.6
Exceptional
Hjh from Brunei Darussalam
Family with young children
Deluxe 2 Bedroom Suite
Stayed 3 nights in December 2018

Dian from Brunei”

Its a pleasure to stay in Carlton Downtown Hotel evethough we had only one night left due to flight delay. Our room has been upgraded from 2 to 3 bedrooms suite and located at the 28th floor. The suite was very big and spacious. It was a very nice view from our suite and we can see Burj Khalifa and the surroundings. The kids had their swimming on top of the hotel and it is really awesome experience for them. Thank you very much to the staffs that provide an excellent services.

Reviewed December 24, 2018

Dear Guest, Thank you for staying at The Carlton Downtown I would like to offer our gratitude for your kind review of our property. It is our pleasure to know that you have a pleasant stay with us. Appreciate your comments and I have shared your feedback with my entire team; it is a motivation for us to keep on improving. We appreciate your business and will do everything we can to serve your needs. We certainly cannot wait to welcome you back soon. Yours sincerely, Hosni Abdelhadi Chief Executive Officer Carlton Hotels & Suites

Responded December 29, 2018
Carlton Downtown Hotel
8.8
Excellent
Rose from Singapore
Group
Deluxe 2 Bedroom Suite
Stayed 1 night in December 2018

Spacious room”

Stayed in a 2 bedroom Deluxe suite without breakfast as we stayed over in Dubai for 1 night. Checkin and out were fuss-free. They colleted AED300 for refundable deposit, of which 30 is deducted for the tourism tax. The suite was very spacious with two bedrooms and 2 toilets - one common tpilet and fhe other in 1 bedroom. Location is at the DIFC and near Financial centre Metro station so you can take the train easily. There are a few eateries near the hotel but not shopping. It is a train station away from Dubai Mall. The staff was friendly and hotel was clean.

Reviewed December 17, 2018

Dear Guest, Thank you for staying at The Carlton Downtown I would like to offer our gratitude for your kind review of our property. It is our pleasure to know that you have a pleasant stay with us. Appreciate your comments and I have shared your feedback with my entire team; it is a motivation for us to keep on improving. We appreciate your business and will do everything we can to serve your needs. We certainly cannot wait to welcome you back soon. Yours sincerely, Hosni Abdelhadi Chief Executive Officer Carlton Hotels & Suites

Responded December 18, 2018
Carlton Downtown Hotel
10.0
Exceptional
Fatimah from Singapore
Group
Deluxe Room
Stayed 2 nights in March 2019

It was a fantastic 2 nights stay at Carlton Downtown. The staff were immensely helpful!”

The staff were genuinely helpful and friendly - they took care of every needs. The facilities were fantastic as well. The location was brilliant as it was close to many of the places we wanted to visit. Will definitely book with Carlton Downtown when I’m back in Dubai.

Reviewed March 29, 2019

Dear Valued Guest, Thank you for choosing to stay at The Carlton Downtown Hotel. Also, our appreciation for your kind words regarding your experience with us. We look forward to welcoming you back! Yours sincerely, Hosni Abdelhadi Group Managing Director, Carlton Hotels

Responded March 30, 2019
Carlton Downtown Hotel
8.0
Excellent
JOVITA from Philippines
Family with teens
Classic Suite
Stayed 1 night in April 2015

A place to relax after a busy day....”

Friendly staff, hotel proximity to other business utilities (restaurants, supermarkets.......

We decided to try Warwick hotel for a quick, one night stay while in Dubai, attending the COMICON Festival at the World Trade Center Dubai. . Parking is OK with some overflow at the back side of the hotel. However, check in was very smooth, and efficient. All staff from the Front desk, to the housekeeper and to the concierge are very friendly, helpful and welcoming. Our rooms (2 Deluxe suites) were wonderful and cozy. There was a pool area Jacuzzi type at the roof top, for the grade school age kids, not part of our plans but my 7 year old grandson super enjoyed the facility. The hotel and the rooms were clean. Thank you again to all the staff for going just that little extra step for their guests!! We will definitely be back to this place and highly recommend this hotel to others when in the area

Reviewed April 12, 2015
9.3
Exceptional
Judith from United States
Family with teens
Stayed 1 night in December 2015

Good time!”

Location, we got the room we reserved, friendly staff

We were pleased with the view - we asked for the side of the hotel with the Burj Khalifa for New Year's Eve and got it. The holiday price was high, but "reasonable" for the proximity to the Burj Khalifa. The staff was very friendly. Our reservation for the rooftop New Year party was lost, but the restaurant manager got us in and even gave us a bottle of sparkling wine. The breakfast restaurant manager got the brunch line back-up sorted with amazing efficiency on 1 January. We had an overcharge on our bill, but they sorted that too. We live in Dubai, so we're not sure if we'll stay downtown for the New Year very often, but we certainly will keep the Warwick in mind.

Reviewed January 02, 2016
9.2
Exceptional
Paul from Canada
Couple
Premium 1 Bed Room Suite
Stayed 2 nights in September 2016

great value for money”

We had a 70 sq m apartment for a very reasonable rate, very close to DIFC station. Room service wasn't good (bad food, small menu) and service was a little spotty (they wouldnt help us heat up leftovers and room had no microwave). Overall though, fantastic value for money given the space you get for the price. Gym was also better than at many comparably priced hotels.

Reviewed December 29, 2016

Dear Valued Guest, Thank you for choosing to stay at The Carlton Downtown Hotel. Also, our appreciation for your kind rating regarding your experience with us. We look forward to welcoming you back! Yours sincerely, Hosni Abdelhadi Group Managing Director, Carlton Hotels

Responded December 30, 2019
Carlton Downtown Hotel
10.0
Exceptional
Brendan from Ireland
Couple
Deluxe Room
Stayed 2 nights in February 2015

Good location”

Room. Location. Reestaurant 44.

Located next to the Metro that can take you to most parts of Dubai. Tickets for the metro are very cheap. Keep your metro tickets because it works out cheaper if you reload them instead of buying new ones. Taxis are cheap but the drivers are rude and wont take you unless its a long journey. Also because of one way systems in Dubai they drive all over the place to go a short journey.Staff at the hotel could not do enough for us. Restaurant 44 has a magnificent view of Dubai but a little expensive. Its also walking distance to The Dubai Mall,The Boulvard, Dubai Fountain and Burj Khalifa. We could not fault this hotel.

Reviewed March 01, 2015
9.6
Exceptional
Bee from Malaysia
Solo traveler
Deluxe Room
Stayed 4 nights in March 2019

Excellent overall”

Location is good. Nearby about 2 blocks away, Delma cafe serve cheap & good food. Hotel is just one stop by metro away from Burj Khalifa, Dubai Mall. Check-in is fast by experience front desk. Required AED500 as deposit. Lift need to key in floor number to go up. Lift operates very fast so does the hotel wifi. Super excellent. Was upgraded room with the Burj Khalifa. Can view the Burj Al Arab too.... Hotel is just short distance from metro about 3mins walk. They do provide hair dryer, iron, toilet amenities except toothbrush and tooth paste. Fortunately brought along. Can buy from convenience store nearby (next to Delma cafe). Did not book with breakfast so unable comment however saw in lift the buffet dinner on is Thursday is cheap around AED149 for guest rate... Swimming is on 47th floor but very windy... Overall the hotel has good location, excellent cleaniness, forever helpful & smiling staffs from top till bottom. Will definitely recommend friends and will return in the future

Reviewed March 20, 2019

Thank you for choosing to stay at The Carlton Downtown Hotel. Also, our appreciation for your kind word regarding your experience with us. We look forward to welcoming you back! Yours sincerely, Hosni Abdelhadi

Responded March 24, 2019
Carlton Downtown Hotel
9.3
Exceptional
Nandie from Philippines
Family with teens
Classic Suite
Stayed 3 nights in April 2015

Very satisfied costumers”

Location, staff and service, comfort

My family has the best to say about Warwick Hotel. Firstly, when we arrived we were greeted by smiles and quick service in the reception area. We were impressed with the nice smelling and cleanliness of the hotel from the lobby up to our hotel room. Secondly, the staff are very accommodating and quick in the delivery of services as well as to their quick response in our needs. Thirdly, our double suite room was large enough for the 4 of us. The beddings and linens are clean and nice smelling with daily changed. Fourthly, the location is excellent. Very close to almost all of Dubai's tourist spots and food establishments. I will surely recommend this hotel for everyone going to Dubai!

Reviewed April 18, 2015
9.0
Exceptional
Wasin from Thailand
Solo traveler
Deluxe Room
Stayed 3 nights in April 2015

Great four stars hotel , Great location ”

Near metro station , clean room and nice staff. Just one station to Dubai mall and two stations to World trade station

Near metro station , clean room and nice staff. Just one station to Dubai mall and two stations to World trade station.

Reviewed April 11, 2015
7.7
Very good
Abbie from Canada
Couple
Deluxe Room
Stayed 2 nights in December 2014

Unbeatable location”

Proximity from metro station. Close to Dubai Mall. Car rental on site.

Taxi ride from airport to hotel was about 60Dhm (about 15 USD). Right next to Financial Centre metro station which is one stop away from the Burj Khalifa/Dubai Mall. Location cannot be better. The standard room was fairly spacious. The only thing is that the carpet was stained (it was cream in color, bad choice). And the air vent had dust all over it. I wish the hotel staff would be more attentive in cleaning that. Wish I could show you a photo. There are Starbucks and Tim Hortons nearby for breakfast. I didn't have time to visit or use the swimming pool on the top floor. But I did use the Budget car rental counter on-site. Although I pre-booked online and made partial payment already, it still took her 50 minutes to deal with the paperwork. (Can't imagine if there was a line-up, how long that would take.) I may or may not return to this hotel, but the location is really great.

Reviewed January 03, 2015
10.0
Exceptional
Amrit from Singapore
Couple
Classic Suite
Stayed 6 nights in January 2019

Great Hotel for Family”

Great hotel location with an amazing staff. They have 24x7 service available and are very responsive. The recwpion was very helpful in guiding us with our travel plans. The hotel is next to the financial center metro and walking distance (~20 mins) from Dubai mall/ Burj Khalifa. The rooms are huge and comfortable. Perfect hotel for a family vacation. I would recommend the hotem to anyone visiting Dubai for holiday or work.

Reviewed February 11, 2019

Dear Guest, Thank you for staying at The Carlton Downtown I would like to offer our gratitude for your kind review of our property. It is our pleasure to know that you have a pleasant stay with us. Appreciate your comments and I have shared your feedback with my entire team; it is a motivation for us to keep on improving. We appreciate your business and will do everything we can to serve your needs. We certainly cannot wait to welcome you back soon. Yours sincerely, Hosni Abdelhadi Chief Executive Officer Carlton Hotels & Suites

Responded February 11, 2019
Carlton Downtown Hotel
10.0
Exceptional
ALLAN from United States
Business traveler
Deluxe Room
Stayed 2 nights in May 2019

Great Hotel”

Great hotel and location, close to downtown and dubai metro station. The front desk staff are very friendly and accomodating, they upgraded my room, this is my 2nd stay and a regular client. Thank you.

Reviewed August 27, 2019

Dear Guest, Thank you for staying at The Carlton Downtown I would like to offer our gratitude for your kind review of our property. It is our pleasure to know that you have a pleasant stay with us. Appreciate your comments and I have shared your feedback with my entire team; it is a motivation for us to keep on improving. We appreciate your business and will do everything we can to serve your needs. We certainly cannot wait to welcome you back soon. Yours sincerely, Hosni Abdelhadi Chief Executive Officer

Responded August 28, 2019
Carlton Downtown Hotel
9.3
Exceptional
Mohamed from Maldives
Couple
Stayed 1 night in June 2015

Excellent stay”

Location, Close to metro, Burj Khalifa & Dubai Mall, 5-star rooms

+ Check-in was fast. At the reception, Monica was very helpful. We arrived at about 12:30 and were able to check-in straight away. + We stayed at a Club Suite, and it was fantastic - spacious, extremely clean, well designed and furnished. + View from the room was great too. We had the view of the ocean and city. + Location was great too - metro station about 2mins walk away, a number of cafes and restaurants nearby. Very close to Dubai Mall and Burj Khalifa as well. + As we had an early morning flight, we went to breakfast at around 6:15am, and the food was already ready. We ate peacefully at the empty restaurant. Food was good, what we expected from such a hotel. Nothing negative to say about the hotel as everything went really smoothly for us.

Reviewed June 15, 2015
10.0
Exceptional
Adela from Hong Kong
Couple
Deluxe Room
Stayed 1 night in May 2019

Great Stay”

We were really impressed at the size of the room and how comfortable and clean it was. The hotel doesn't look like much from the outside, but the staff and location make up for this, minutes away from DIFC and the train station.

Reviewed May 03, 2019

Dear Valued Guest, Thank you for choosing to stay at The Carlton Downtown Hotel. Also, our appreciation for your kind rating regarding your experience with us. We look forward to welcoming you back! Yours sincerely, Hosni Abdelhadi Group Managing Director, Carlton Hotels

Responded May 05, 2019
Carlton Downtown Hotel
7.6
Very good
Ingrid from China
Business traveler
Deluxe Room
Stayed 2 nights in November 2017

Good location for first time visit!”

This was my first time in Dubai. Carlton was recommended by a friend. Metro is very close and easily visited an outdoor park marketplace on a Friday, the Burj Khalifa the tallest building, plus the mall under. Staff, 3 stars. The staff seemed busy and there was always a short line to get service. I think this affected their ability to excel on service. For example talking to you while looking down at computer. Some staff had trouble with English. Cleanliness, 3 stars. The rooms were a bit old but clean. I stayed in 2 rooms, first night there was upgraded not sure why. Huge room, overall beautiful space. Great first impression of Dubai. My last night moved to a regular room, which felt like it needs some renovation updates. Overall would stay here again.

Reviewed March 19, 2018

Dear Guest, Thank you for staying at The Carlton Downtown I would like to offer our gratitude for your kind review of our property. I have shared your feedback with my entire team; it is a motivation for us to keep on improving. Please rest assured that your invaluable feedback is being noted, and necessary improvements and amendments will be done for the convenience of our Guests We appreciate your business and will do everything we can to serve your needs. We certainly cannot wait to welcome you back soon. Yours sincerely, Hosni Abdelhadi Chief Executive Officer Carlton Hotels & Suites

Responded November 21, 2018
Carlton Downtown Hotel
8.4
Excellent
Naresh from United States
Family with teens
Deluxe 2 Bedroom Suite
Stayed 4 nights in February 2019

Great location, reasonable price, nice facilities”

Central downtown location, couple of km from Burj Khalifa and Dubai mall. Nice clean, spacious rooms and courteous staff. They upgraded me from a 2BR suite to a 3BR suite on 29th floor with a view of Burj Khalifa and Dubai Mall without charge. I did not use their dining facilities because they seem a little expensive. But overall very satisfied with my stay in terms of value and comfort.

Reviewed March 06, 2019

Dear Guest, Thank you for staying at The Carlton Downtown I would like to offer our gratitude for your kind review of our property. It is our pleasure to know that you have a pleasant stay with us. Appreciate your comments and I have shared your feedback with my entire team; it is a motivation for us to keep on improving. We appreciate your business and will do everything we can to serve your needs. We certainly cannot wait to welcome you back soon. Yours sincerely, Hosni Abdelhadi Chief Executive Officer Carlton Hotels & Suites

Responded March 06, 2019
Carlton Downtown Hotel
8.8
Excellent
Mario from Austria
Solo traveler
Deluxe Room
Stayed 2 nights in September 2017

Nice accommodation, friendly staff;”

+ clean and good equipment in the rooms + magnificent view over downtown Dubai + friendly and supportive stuff + travel agency in the lobby - elevators are slow, during my stay 2 respectively 3 out of 5 were out of order; it took me 6-10 minutes to go to the lobby or to the roof-top swimming pool

Reviewed September 07, 2017

Dear Guest, Thank you for staying at The Carlton Downtown I would like to offer our gratitude for your kind review of our property. It is our pleasure to know that you have a pleasant stay with us. Appreciate your comments and I have shared your feedback with my entire team; it is a motivation for us to keep on improving. We appreciate your business and will do everything we can to serve your needs. We certainly cannot wait to welcome you back soon. Yours sincerely, Hosni Abdelhadi Chief Executive Officer Carlton Hotels & Suites

Responded November 21, 2018
Carlton Downtown Hotel
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  • Exceptional location
  • The Dubai Mall
  • Financial Center Metro Station is within 0.21 km
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