Carlton Downtown Hotel
Carlton Downtown Hotel
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8.0
Very good

"Room is clean and spacious, and comfortable to live in."

WING H.

|

April 19, 2018

Deluxe Room - Guestroom Carlton Downtown Hotel
Deluxe Room - Guestroom
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Lobby Carlton Downtown Hotel
Lobby
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Swimming pool Carlton Downtown Hotel
Swimming pool
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Swimming pool Carlton Downtown Hotel
Swimming pool
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See map Carlton Downtown Hotel
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Exceptional
Location
9.0
See all 6 photos Carlton Downtown Hotel
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What guests are saying:
good hotel
YASHPAL from India
Couple
The room is big enough and clean. Bed is comfy and toilet is reasonably sized. Location is good and close to market and food court. MRT is just 5 mins walk.
Edmund from Brunei Darussalam
Solo traveler
Close the train and supermarket :)) friendly staff
WANICHAYA from Thailand
Couple
Fanatic service and great hotel! Only disappointment was the lack of bar snacks in the bars on level M. BEER drinkers love salted peanuts. We will be back again, soon!
David from Singapore
Business traveler
Special thanks to mansour at the reception.
Arbab from Pakistan
Solo traveler
Luxurious accommodation. Very comfortable beds & pillows. Lots of space for our family of five in the two bedroom suite with two bathrooms. Very friendly & helpful staff.
Joanne from Australia
Family with teens
الموقع ممتاز ،، والفندق جميل ،، مشكلتهم بس اكلهم غير طيب ،، طلبت برقر بالدجاج وكان سيء جدا وارجعته لهم ، وكان الرد غير لطيف ورفضو ارجاع المبلغ وطلبت طلب اخر وكان سيء ايضا
SAMIA from Saudi Arabia
Family with young children
Booked premium 2-bed room suite. Room is spacious and clean. The room that I booked faces Burj Khalifa, giving nice view from the windows. Everything is good, except breakfast does not have much variety.
STEFAN from Singapore
Group

Carlton Downtown Hotel

Exceptional location
What's nearby?
Excellent
From 804 reviewsSee what guests said
8.2
/
10
Excellent room comfort and quality
8.3
Recommended by 93% of guests
Value for money8.0
Distance to city center9.7 km
Location rating9.0
Nearest airportDubai International Airport (DXB)
Distance to airport10.3 km
  • 210 meters to public transportation

  • Airport transfer

  • Currency exchange

  • Free Wi-Fi in all rooms!

Room choices
8.3
Excellent
Room comfort & quality
This property is in high demand!Booked 15 times since yesterday | 24 travelers are looking at this property right now
Premium Suite
Premium Suite
...
  • Room size: 70 m²/753 ft²
  • City view
  • 1 super king bed
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2 Bedroom Penthouse
2 Bedroom Penthouse
...
  • Room size: 125 m²/1345 ft²
  • City view
  • 2 super king beds and 1 sof...
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Penthouse Suite
Penthouse Suite
...
  • Room size: 84 m²/904 ft²
  • City view
  • 1 super king bed
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2 Bedroom Deluxe
2 Bedroom Deluxe
...
  • Room size: 75 m²/807 ft²
  • City view
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Deluxe Suite
Deluxe Suite
...
  • Room size: 52 m²/560 ft²
  • City view
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Club Suite
Club Suite
...
  • Room size: 63 m²/678 ft²
  • City view
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Club Room
Club Room
...
  • Room size: 42 m²/452 ft²
  • City view
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2 Bedroom Executive Suite
2 Bedroom Executive Suite
...
  • Room size: 78 m²/840 ft²
  • City view
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Premium Three-Bedroom Suite
Premium Three-Bedroom Suite
...
  • Room size: 98 m²/1055 ft²
  • Shower and bathtub
  • 2 single beds
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Premium 2-Bedroom Suite
Premium 2-Bedroom Suite
...
  • Room size: 98 m²/1055 ft²
  • City view
  • 1 king bed & 1 queen bed & ...
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Have a question for Carlton Downtown Hotel?

What people love about the property

  • 8.0
    Very good

    "Meet our expectation, Very good"

    Chye

    |

    February 19, 2018

  • 10.0
    Exceptional

    "Very big room and clean room staff are very friendly"

    Mary J.

    |

    January 16, 2018

  • 8.0
    Very good

    "The hotel was very good."

    Saad

    |

    January 7, 2018

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More about Carlton Downtown Hotel

More about Carlton Downtown Hotel

8.0
Very good

"All the staff were friendly."

Barkathnisha

|

April 7, 2018

An overview

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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What to eat nearby

Arabic cuisine
Arabic cuisine
Nine7One
2.8 km Arabic, Asian, Gluten Free
Al Khayma at Dubai Marine Beach Resort
3.1 km Arabic, Halal, Lebanese
The Market Place
4.1 km Arabic, Asian, Halal
American cuisine
American cuisine
Original Wings & Rings Dubai - Home of Buffalo Wings
180 m American, Bar, Pub
Applebee's
190 m American
Double Decker
660 m American, Bar, British
Mediterranean cuisine
Mediterranean cuisine
The Kana Cafe
2.3 km Mediterranean
Level Seven
3.7 km Mediterranean
Baku Caspian restaurant and cafe
4.5 km Mediterranean

What they offer

10.0
Exceptional

"All staff provide excellent services."

WEE

|

April 7, 2018

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What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
Show more

Property's guest policies

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Some helpful facts

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Real reviews from real guests

Agoda Reviews (804)Booking.com Reviews (3330)
8.2
/
10
Cleanliness8.3
Facilities7.9
Location9.0
Room comfort and quality8.3
Service8.1
Value for money8.0
Provided by verified guests of Agoda
All languages
All guests (804)
All room types
Showing 509 verified guest comments
12345
10.0
Exceptional
Mohammed from United Arab Emirates
Solo traveler
Deluxe Room
Stayed 1 night in September 2018
Very good hotel ”
I’m like the hotel room, staff cooperation , clean room and location very close for many activities. Especially Mr. Mansor he is the best staff and helpful , The facilities in the hotel so good and comfortable
Reviewed September 26, 2018
Dear Guest, Thank you for staying at The Carlton Downtown I would like to offer our gratitude for your kind review of our property. It is our pleasure to know that you have a pleasant stay with us. Appreciate your comments and I have shared your feedback with my entire team; it is a motivation for us to keep on improving. We appreciate your business and will do everything we can to serve your needs. We certainly cannot wait to welcome you back soon. Yours sincerely, Hosni Abdelhadi Chief Executive Officer Carlton Hotels & Suites
Responded October 01, 2018
Carlton Downtown Hotel
9.6
Exceptional
Zeus from Singapore
Family with teens
Deluxe 2 Bedroom Suite
Stayed 7 nights in November 2018
Great location with excellent service”
The hotel has a very good location just 1 metro stop or 18dhs away from the Dubai mall. Rooms were large and clean. The staff were very friendly, especially Anastasiia at the reception/concierge who was exceptionally helpful in attending to us. Keep up the good work!
Reviewed November 18, 2018
Dear Guest, Thank you for staying at The Carlton Downtown I would like to offer our gratitude for your kind review of our property. It is our pleasure to know that you have a pleasant stay with us. Appreciate your comments and I have shared your feedback with my entire team; it is a motivation for us to keep on improving. We appreciate your business and will do everything we can to serve your needs. We certainly cannot wait to welcome you back soon. Yours sincerely, Hosni Abdelhadi Chief Executive Officer Carlton Hotels & Suites
Responded November 21, 2018
Carlton Downtown Hotel
6.0
Han from Australia
Business traveler
Deluxe 2 Bedroom Suite
Stayed 6 nights in November 2018
decent sized room ”
a bit dated and old, rooms are decent size requested a non smoking room but got a smoking room. the only downside to my trip
Reviewed December 04, 2018
Dear Guest, Thank you for staying at The Carlton Downtown I would like to offer our gratitude for your kind review of our property. It is our pleasure to know that you have a pleasant stay with us. Appreciate your comments and I have shared your feedback with my entire team; it is a motivation for us to keep on improving. Please rest assured that your invaluable feedback is being noted, and necessary improvements and amendments will be done for the convenience of our Guests We appreciate your business and will do everything we can to serve your needs. We certainly cannot wait to welcome you back soon. Yours sincerely, Hosni Abdelhadi Chief Executive Officer Carlton Hotels & Suites
Responded December 04, 2018
Carlton Downtown Hotel
9.2
Exceptional
Marianne from Philippines
Family with teens
Deluxe 2 Bedroom Suite
Stayed 4 nights in April 2018
Exceptional”
Very close to Dubai Mall. Room is spacious~ rooftop pool area is my favorite. Love the view of Burj Khalifa and Sheikh Zayed Road from there at night.
Reviewed November 28, 2018
Dear Guest, Thank you for staying at The Carlton Downtown I would like to offer our gratitude for your kind review of our property. It is our pleasure to know that you have a pleasant stay with us. Appreciate your comments and I have shared your feedback with my entire team; it is a motivation for us to keep on improving. We appreciate your business and will do everything we can to serve your needs. We certainly cannot wait to welcome you back soon. Yours sincerely, Hosni Abdelhadi Chief Executive Officer Carlton Hotels & Suites
Responded November 29, 2018
Carlton Downtown Hotel
10.0
Exceptional
kemal from Indonesia
Couple
Premium Room - Double Bed
Stayed 3 nights in November 2018
Love it”
Love the location, the staff the Bfast. Everyone is so helpful here. And the hospitality is amazing.
Reviewed November 25, 2018
Dear Guest, Thank you for staying at The Carlton Downtown I would like to offer our gratitude for your kind review of our property. It is our pleasure to know that you have a pleasant stay with us. Appreciate your comments and I have shared your feedback with my entire team; it is a motivation for us to keep on improving. We appreciate your business and will do everything we can to serve your needs. We certainly cannot wait to welcome you back soon. Yours sincerely, Hosni Abdelhadi Chief Executive Officer Carlton Hotels & Suites
Responded November 25, 2018
Carlton Downtown Hotel
10.0
Exceptional
eric from United States
Couple
Deluxe Room
Stayed 4 nights in August 2018
Perfect Location and very Professional ”
There hotel was exquisite, were landed a great discount and enjoyed our stay fully. The location was the best of it, centrally located from all major sites, everything was an uber away! Highly recommend!
Reviewed November 06, 2018
Dear Guest, Thank you for staying at The Carlton Downtown I would like to offer our gratitude for your kind review of our property. It is our pleasure to know that you have a pleasant stay with us. Appreciate your comments and I have shared your feedback with my entire team; it is a motivation for us to keep on improving. We appreciate your business and will do everything we can to serve your needs. We certainly cannot wait to welcome you back soon. Yours sincerely, Hosni Abdelhadi Chief Executive Officer Carlton Hotels & Suites
Responded November 06, 2018
Carlton Downtown Hotel
10.0
Exceptional
Aisha from Singapore
Solo traveler
Deluxe Room
Stayed 4 nights in April 2018
Good choice”
The room was quite big and was worth the price. Location was convenient as the metro was only a 5 mins walk away and there are restaurants and a 24-hr grocery store around the vicinity. Staff were friendly and professional. Do take some time to go to the rooftop pool/bar to hangout and enjoy the amazing view. will definitely recommend this to others!
Reviewed May 19, 2018
Dear Guest, Thank you for staying at The Carlton Downtown I would like to offer our gratitude for your kind review of our property. It is our pleasure to know that you have a pleasant stay with us. Appreciate your comments and I have shared your feedback with my entire team; it is a motivation for us to keep on improving. We appreciate your business and will do everything we can to serve your needs. We certainly cannot wait to welcome you back soon. Yours sincerely, Hosni Abdelhadi Chief Executive Officer Carlton Hotels & Suites
Responded November 21, 2018
Carlton Downtown Hotel
10.0
Exceptional
Abdul from Malaysia
Family with young children
Premium 2-Bedroom Suite
Stayed 3 nights in April 2018
Great location”
Amazing view of both the burj khalifa and the ocean from the 3bedroom apmt. Great location close to all amenities and metro. Very attentive and amazingly friendly staff. Third bedroom a bit small, just enough for a queen bed, but the first two are of great size. Definitely recommend.
Reviewed April 17, 2018
Dear Guest, Thank you for staying at The Carlton Downtown I would like to offer our gratitude for your kind review of our property. It is our pleasure to know that you have a pleasant stay with us. Appreciate your comments and I have shared your feedback with my entire team; it is a motivation for us to keep on improving. We appreciate your business and will do everything we can to serve your needs. We certainly cannot wait to welcome you back soon. Yours sincerely, Hosni Abdelhadi Chief Executive Officer Carlton Hotels & Suites
Responded November 21, 2018
Carlton Downtown Hotel
8.8
Excellent
umar from Pakistan
Family with young children
Stayed 3 nights in April 2018
Nice Stay”
well their only issue is check in they took so much time for check in so I had a bad experience with the check in and they didn't provide me a good room but.after I emailed to agoda next day some of the staff members Contacted me and appoligize and transfer me to the room I needed overall stay was nice location is good and breakfast is awesome the staff was very friendly I will stay here again
Reviewed April 11, 2018
Dear Guest, Thank you for staying at The Carlton Downtown I would like to offer our gratitude for your kind review of our property. I have shared your feedback with my entire team; it is a motivation for us to keep on improving. Please rest assured that your invaluable feedback is being noted, and necessary improvements and amendments will be done for the convenience of our Guests We appreciate your business and will do everything we can to serve your needs. We certainly cannot wait to welcome you back soon. Yours sincerely, Hosni Abdelhadi Chief Executive Officer Carlton Hotels & Suites
Responded November 21, 2018
Carlton Downtown Hotel
8.0
Excellent
Barkathnisha from Singapore
Solo traveler
Premium Room - Double Bed
Stayed 3 nights in March 2018
Short visit to Dubai”
Everything was great! . Even though the counter was crowded, i can't recall the name. His name is Shariff. I hope I got it rite. He quicly helped to check in. It was a fast and smooth check in. All the staff were friendly. The only draw back was, I asked for High floor and didnt manage to get it with a nice view.. It's kind of disappointment.
Reviewed April 07, 2018
Dear Guest, Thank you for staying at The Carlton Downtown I would like to offer our gratitude for your kind review of our property. I have shared your feedback with my entire team; it is a motivation for us to keep on improving. Please rest assured that your invaluable feedback is being noted, and necessary improvements and amendments will be done for the convenience of our Guests We appreciate your business and will do everything we can to serve your needs. We certainly cannot wait to welcome you back soon. Yours sincerely, Hosni Abdelhadi Chief Executive Officer Carlton Hotels & Suites
Responded November 21, 2018
Carlton Downtown Hotel
8.0
Excellent
Ingrid from China
Business traveler
Deluxe Room
Stayed 1 night in November 2017
First time to Dubai and was upgraded! ”
First couple night got upgraded, unsure why, but room was huge, extra room too. High floor, impressive view. I extended my stay and the room after my first couple nights was less impressive. Would stay here again.
Reviewed March 19, 2018
Dear Guest, Thank you for staying at The Carlton Downtown I would like to offer our gratitude for your kind review of our property. I have shared your feedback with my entire team; it is a motivation for us to keep on improving. Please rest assured that your invaluable feedback is being noted, and necessary improvements and amendments will be done for the convenience of our Guests We appreciate your business and will do everything we can to serve your needs. We certainly cannot wait to welcome you back soon. Yours sincerely, Hosni Abdelhadi Chief Executive Officer Carlton Hotels & Suites
Responded November 21, 2018
Carlton Downtown Hotel
8.8
Excellent
jeremy from Saudi Arabia
Business traveler
Premium Room - Double Bed
Stayed 3 nights in January 2018
Good Hotel for the price in Dubai”
Good all round Hotel, Caesar in the Deli Grind coffee shop is a legend, very good at his job and knows how to deliver customer service. The friendly bar staff in the Bar Jimmy Rickets at floor M smoking area are great servers, very helpful and quick to replenish your beer.
Reviewed January 26, 2018
Dear Guest, Thank you for staying at The Carlton Downtown I would like to offer our gratitude for your kind review of our property. It is our pleasure to know that you have a pleasant stay with us. Appreciate your comments and I have shared your feedback with my entire team; it is a motivation for us to keep on improving. We appreciate your business and will do everything we can to serve your needs. We certainly cannot wait to welcome you back soon. Yours sincerely, Hosni Abdelhadi Chief Executive Officer Carlton Hotels & Suites
Responded November 21, 2018
Carlton Downtown Hotel
10.0
Exceptional
Mazlan from Singapore
Family with teens
Deluxe 2 Bedroom Suite
Stayed 5 nights in December 2017
Exceptional”
This is our 2nd time staying in this hotel, which was previously known as Warwick Hotel. Love the hotel so much that we decided to stay in the same hotel in our recent visit to Dubai again. Concierge staffs like Mr Placs and his team were excellent and always ready to help. Yasmin from the front-desk counter was also excellent in her service.
Reviewed December 26, 2017
Dear Guest, Thank you for staying at The Carlton Downtown I would like to offer our gratitude for your kind review of our property. It is our pleasure to know that you have a pleasant stay with us. Appreciate your comments and I have shared your feedback with my entire team; it is a motivation for us to keep on improving. We appreciate your business and will do everything we can to serve your needs. We certainly cannot wait to welcome you back soon. Yours sincerely, Hosni Abdelhadi Chief Executive Officer Carlton Hotels & Suites
Responded November 21, 2018
Carlton Downtown Hotel
8.4
Excellent
Ismail
Couple
Premium 1 Bed Room Suite
Stayed 3 nights in August 2018
Good Value for money”
- Friendly staff, specially Ms. Deph. at reception - perfect location - Amazing view - They gave us a free cake and a nice setup at our bedroom when they knew it was our anniversary - The only cons. is the pool, it is relativly small
Reviewed August 25, 2018
Dear Guest, Thank you for staying at The Carlton Downtown I would like to offer our gratitude for your kind review of our property. It is our pleasure to know that you have a pleasant stay with us. Appreciate your comments and I have shared your feedback with my entire team; it is a motivation for us to keep on improving. We appreciate your business and will do everything we can to serve your needs. We certainly cannot wait to welcome you back soon. Yours sincerely, Hosni Abdelhadi Chief Executive Officer Carlton Hotels & Suites
Responded October 07, 2018
Carlton Downtown Hotel
8.8
Excellent
sadiq from Pakistan
Family with young children
Premium Room - Double Bed
Stayed 4 nights in July 2018
it was great stay ,the staff was great. ”
specially munsoor at the reception he gave us very good room and I requested for late check out around 3 o clock which was accepted immediately.mr Joseph at the concierge counter helped us a lot by arranging shuttle service to arranging boxes for us. Joseph was a great guy.
Reviewed July 20, 2018
Dear Guest, Thank you for staying at The Carlton Downtown I would like to offer our gratitude for your kind review of our property. It is our pleasure to know that you have a pleasant stay with us. Appreciate your comments and I have shared your feedback with my entire team; it is a motivation for us to keep on improving. We appreciate your business and will do everything we can to serve your needs. We certainly cannot wait to welcome you back soon. Yours sincerely, Hosni Abdelhadi Chief Executive Officer Carlton Hotels & Suites
Responded November 07, 2018
Carlton Downtown Hotel
10.0
Exceptional
Zsuzsanna from United States
Solo traveler
Deluxe Room
Stayed 3 nights in July 2018
Great hotel and location ”
Absolutely loved it. The room was spacious, clean, comfortable. Staff friendly and helpful. Great location in downtown. The only issue was the pool hours, 8AM to 8PM. By the we came back from a day tour, the pool was closed. Night time would be excellent to jump in after a very hot and humid day
Reviewed July 19, 2018
Dear Guest, Thank you for staying at The Carlton Downtown I would like to offer our gratitude for your kind review of our property. It is our pleasure to know that you have a pleasant stay with us. Appreciate your comments and I have shared your feedback with my entire team; it is a motivation for us to keep on improving. We appreciate your business and will do everything we can to serve your needs. We certainly cannot wait to welcome you back soon. Yours sincerely, Hosni Abdelhadi Chief Executive Officer Carlton Hotels & Suites
Responded November 07, 2018
Carlton Downtown Hotel
9.2
Exceptional
STEFAN from Singapore
Group
Premium 2-Bedroom Suite
Stayed 6 nights in June 2018
Exceptional”
Booked premium 2-bed room suite. Room is spacious and clean. The room that I booked faces Burj Khalifa, giving nice view from the windows. Everything is good, except breakfast does not have much variety.
Reviewed June 22, 2018
Dear Guest, Thank you for staying at The Carlton Downtown I would like to offer our gratitude for your kind review of our property. It is our pleasure to know that you have a pleasant stay with us. Appreciate your comments and I have shared your feedback with my entire team; it is a motivation for us to keep on improving. We appreciate your business and will do everything we can to serve your needs. We certainly cannot wait to welcome you back soon. Yours sincerely, Hosni Abdelhadi Chief Executive Officer Carlton Hotels & Suites
Responded November 21, 2018
Carlton Downtown Hotel
8.0
Excellent
Florabel from Philippines
Solo traveler
Deluxe Room
Stayed 1 night in May 2018
A well traveled person”
The room is clean and great to stay with. The hotel staff are attentive to my needs and responsive.
Reviewed November 06, 2018
Dear Guest, Thank you for staying at The Carlton Downtown I would like to offer our gratitude for your kind review of our property. It is our pleasure to know that you have a pleasant stay with us. Appreciate your comments and I have shared your feedback with my entire team; it is a motivation for us to keep on improving. We appreciate your business and will do everything we can to serve your needs. We certainly cannot wait to welcome you back soon. Yours sincerely, Hosni Abdelhadi Chief Executive Officer Carlton Hotels & Suites
Responded November 07, 2018
Carlton Downtown Hotel
9.2
Exceptional
Dk from Brunei Darussalam
Couple
Deluxe Room
Stayed 3 nights in October 2018
Excellent location”
Staff are very nice and i had a lovely time in this hotel. easy access to Dubai Mall and very spacious too.
Reviewed November 01, 2018
Dear Guest, Thank you for staying at The Carlton Downtown I would like to offer our gratitude for your kind review of our property. It is our pleasure to know that you have a pleasant stay with us. Appreciate your comments and I have shared your feedback with my entire team; it is a motivation for us to keep on improving. We appreciate your business and will do everything we can to serve your needs. We certainly cannot wait to welcome you back soon. Yours sincerely, Hosni Abdelhadi Chief Executive Officer Carlton Hotels & Suites
Responded November 04, 2018
Carlton Downtown Hotel
9.2
Exceptional
Shane from Oman
Group
Premium 2-Bedroom Suite
Stayed 1 night in October 2018
Exceptional”
Ideal location for travelling by Tram. Rooms spacious and clean and staff were very friendly. Only recommendation for the Hotel would be to provide clearer directions to Hotel, GPS Co-Ordinates.
Reviewed October 27, 2018
Dear Guest, Thank you for staying at The Carlton Downtown I would like to offer our gratitude for your kind review of our property. It is our pleasure to know that you have a pleasant stay with us. Appreciate your comments and I have shared your feedback with my entire team; it is a motivation for us to keep on improving. We appreciate your business and will do everything we can to serve your needs. We certainly cannot wait to welcome you back soon. Yours sincerely, Hosni Abdelhadi Chief Executive Officer Carlton Hotels & Suites
Responded October 28, 2018
Carlton Downtown Hotel
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  • Exceptional location
  • Burj Khalifa
  • Financial Center Metro Station is within 0.21 km