Big room, good location”

The room is pretty spacious. Coffee machine and capsules are provided in the room. Complimentary upgrade to premier. Checking in process is fast and staff is friendly. The pool is rather disappointing. It is rather small and one side is 2 m deep so the shallow side is always busy with people. The breakfast is not up to standard. Dishes remained the same for two days during my stay. Most of dishes are chinese food. Not many choices also. The breakfast hall is Super busy around 9 am and guests are everywhere.

One of the Best Hotels in Singapore”

Carlton Hotel SG is an upscale home away from home hotel. Staff are very friendly, accommodating. We booked 2 deluxe rooms for 4 days and 3 nights in the hotel and our experience is really great! They allowed us to have early check-in; they have daily replacements of toiletries and they have concierge assistance for your suitcases /luggage if you have yet to temporarily leave them in the hotel after checkout.

Great stay”

From front desk to mosaic restaurant everything is excellent. But housekeeping got a lot to improve. I used the cups and iron bed and all were left there not washed and kept. Very disappointing indeed.

basic room facilities, great swimming pool”

i love the swimming pool as it's 2m depth. room is basic and by default the minibar is empty so you have to make request when you want to consume minibar. perfect location as it just cross chijmes and straight to bugis and beach road where all the fun begin :)

So much bigger”

Room represents good value in Singapore, great location.

Family Staycation ”

Carlton has a strategic location and is accessible to all parts of Singapore Broad selection of food, during breakfast

Value for money”

Room and location are good. Price is reasonable for the services it offers. But rate of the room and services as well as in-room amenities should only be 4* but not 5*. Front desk staff is not very friendly.

Opposite Raffles City shopping centre with access to 2 MRT stations (City Hall or Esplanade)”

Almost perfect. Wished there was an underground or covered path leading to the MRT directly (for when it rains), and better TV channel selections. Oh, and wifi in one of our rooms didn't work well. Staff were really friendly and helpful (not snobby at all), including the ladies clearing the plates during breakfast who made conversation with us and gave us tips on what's good (she highly recommended the omelette station).

Wonderful nights in Carlton Hotel”

The hotel is located in heart of CBD, near transport. You can walk to other famous spot. Chijmes is just opposite from the hotel. Nice recommend place to go "CHIJMES". Love the place there. The Chinese restaurant in Carlton Hotel, very good, should try.

Stay in Premier rooms”

I was lucky enough to be upgraded to premier room which is in the new building. Staff was very friendly and room was clean and spacious. I’ll definitely stay again in premier room. I stayed at deluxe before and it wasn’t that great. They also have mobile electronic you can use as a gps to bring around outside!

Good location, very close to MRT, Raffles city mall and good location for night out at Chijmes”

nice hotel and good location and reception staff very helpful and friendly. very recommended for travellers.

Superb Location”

Stayed for as weekend in a Club Floor room and it was fab. Breaky served there and afternoon drinks / nibbles . Located opposite Raffles / Chijmes and Raffles Plaza so very convenient and a short walk to the Quays . Would recommend .. only negative comment was about the Bar ... It was so cold we seldom went ... they said A/C was controlled by hotel and they couldnt adjust it !!! Also was not able to charge drinks to the room .

Good Location, Substandard Breakfast & Ageing Building”

The building is clearly ageing as demonstrated in the fittings and fixtures in my room. The lighting and switches are not synchronised. The rain shower was leaking badly and ended up using the shower hose instead. Breakfast spread was good mix of western and local chinese but taste wise, appalling.

Service sucks! ”

Room is clean and decent. I woke up late and called operator if I could checkout later. The operator paused as in shock and gave a curt reply "1pm". I called at 12.15pm. I checked in the previous night at almost 10pm...

Average ”

Breakfast buffet not that good and service quite bad. Staff said there is cafe latte but iced latte not available. We were handed with iced americano and there is no syrup available and fresh milk is used up. The staff told us to use sugar but I guess is not helping. The pool is deep at 2m so not suitable for kids fyi. Tv channels pretty limited.

Exceptional”

Very nice hotel and convenient location! We are so grateful that the hotel agrees to give us a refund due to the fact that our flight was delayed for 1 day because of very bad weather in Hong Kong! It is so thoughtful and humanitarian arrangement! Will definitely choose Carlton for visiting Singapore next time!

Very nice reception staff and a very convenient hotel”

We got upgraded to a bigger, more luxurious room by a very friendly reception staff. The hotel is very nice, clean and in a good location (close to the mall). Room is spacious. Overall experience is great.

A good choice - been coming here for years”

Excellent Housekeeping Service on the 11th Floor from Date 11 to 17th April. Cheerful (Ahmad) concierge in the front of the hotel, welcoming all the customers. This little things adds to the mood of your holidays. Compared to some hotels where their staff are in a foul mood. In fact all the staff were wonderful this time. No complains but full of praise Hotel, maybe bit on the pricey side, but location wise its good..... close to shops.. dining... and of course 7-11

Very good”

Breakfast price is fixed and a bit expensive if you are just a vegetarian. This could be revised to help the vegetarians or similar. Also the prices are just very misleading regarding taxes which cannot be avoided and therefore just be up front tell the customers the final price including taxes.

Has much to recommend.”

Not least its location and general ambience. I would be tempted to stay again. The staff seemed professional and with a nice blend of formality and unpretentiousness which may have something to do with the Singaporean character. I dunno. There is a design flaw in the rooms and that is the sliding bathroom door. Thoughtless guests are apt to fling the door open and shut against the stoppers with a bang and this noise can be heard all night long. Since the first consideration - overlooked by Agoda's 5 scales - of a place of accommodation must surely be the quality of sleep on offer, for this reason, it hard to recommend the Carlton wholeheartedly, especially to light sleepers. Also, I have to say, the wine on offer in the Premier Club lounge was, to be charitable, average. Sadly my stay was soon wiped out by food poisoning and I never got to see much of Singapore so I have incentive to return. Will it be the Carlton next time?