Excellent 8.3
Based on 534 reviews

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About this property


Centrally located on Dubai’s lively Al Maktoum Street, the Carlton Palace Hotel is a 5-star hotel within easy reach of Dubai Creek and the famous clock tower. The hotel has 212 spacious and comfortable guest rooms, each of which is decorated in traditional Arabian or Oriental style. Each room includes a sitting area, luxury bathroom, and a range of modern amenities including cable TV and high-speed internet access. There are 4 restaurants at the hotel for guests to choose from, including the hotel’s famous Lebanese restaurant with live music and belly-dancing. There is also a steakhouse, a Mediterranean restaurant, and a 24-hour international restaurant. Leisure facilities at Carlton Palace Hotel include a rooftop swimming pool, sun deck, a fully-equipped gym plus sauna, and a steam room.
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Internet access

  • Free Wi-Fi in all rooms
  • Wi-Fi in public areas

Getting around

  • Airport transfer
  • Car park
  • Rental car
  • Taxi service
  • Valet parking

Things to do, ways to relax

  • Fitness center
  • Hot tub
  • Massage(s)
  • Nightclub
  • Sauna
  • Steamroom
  • Swimming pool [outdoor]
  • Tours

Dining, drinking, and snacking

  • Coffee shop
  • Poolside bar
  • Restaurant(s)
  • Room service
  • Room service [24-hour]

Services and conveniences

  • Concierge
  • Currency exchange
  • Daily housekeeping
  • Dry cleaning
  • Gift/souvenir shop
  • Laundry service
  • Luggage storage
  • Newspapers
  • Safety deposit boxes
  • Salon
  • Shop(s)
  • Smoking area

For the kids

  • Babysitting service
  • Family room


  • Elevator
  • Facilities for disabled guests
  • Front desk [24-hour]
  • Pets allowed
  • Security [24-hour]
  • Wheelchair accessible

Languages spoken

  • English
  • Arabic
  • Filipino
  • Hindi
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The property reserves the right of admission. Accommodation can be denied to guests posing as married couples if suitable ID proof is not presented at the time of check-in.

A tourism tax will be charged directly at the property.

Child and extra bed policy
Infant 0-1 year(s) Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
Children 2-12 year(s) Stay for free if using existing bedding.
  • Guests over 12 years old are considered as adults.
  • Extra beds are dependent on the room you choose, please check the individual room capacity for more details.
When booking more than 5 rooms, different policies and additional supplements may apply.
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Useful info

Airport Transfer Fee: 80 AED
Breakfast Charge (when not included in room rate): 75 AED
Check-In From: 02:00 PM
Check-Out Until: 12:00 PM
Distance from City Center: 1.0 km
Distance to Airport: 5.0 km
Internet Usage Fee: 60 AED
Number of Bars: 2
Number of Floors: 11
Number of Restaurants: 4
Number of Rooms : 212
Time to Airport (Minutes): 15
Year Hotel Built: 1997
Year Hotel Last Renovated: 2014
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Recent customer comments

Filter by traveler type

based on 534 reviews
  • Cleanliness 8.6
  • Facilities 7.6
  • Location 8.2
  • Room comfort and quality 8.5
  • Service 8.5
  • Value for money 8.3
  • Food and dining 7.7
Sort by

ibrahim from Saudi Arabia
Stayed 4 nights in September 2016
not as expected
the request was with breakfast and paid for, upon arrival and as per the voucher. rh there was no mention about the breakfast and after contacting the agent, the hotel agreed but in awhile the hotel say " only one person approved for the breakfast" this made the beginning of the arrival bad, but after that all was accepted.
Reviewed September 20, 2016

firas from United Kingdom
Business traveler
Stayed 5 nights in September 2016
Good short stay
Hotel is located great for getting to the wholesale market very clean hotel great value for money for a business traveller it's great for family it's bit far from activities
Reviewed September 20, 2016

James from United States
1 Bed Room Deluxe
Stayed 5 nights in September 2016
Enjoyed our stay
The hotel is well located and convenient to the air port, shopping, dinning and business. The staff is very friendly and helpful. My wife and I only had a few meals in the hotel, but they were very tasty. The hotel room was clean and comfortable, the WIFI was good. in the rooms as well as in the lobby. We will stay here again.
Reviewed September 16, 2016

Manal from Kuwait
Family with older children
1 Bed Room Deluxe
Stayed one night in September 2016
Nice stay
We stayed for 1 night, it's a quiet place far from the noisy streets. Its abourt 20 min drive to Dubai Mall. The room was neat and clean, and the staff were friendly. The price was great for 3 persons with extra bed. There is valet parking and they are friendly, the priority for the guestS, it was crowded at the Valet so I told them I'm a guest and gave them the room number so they did not let me wait . I visited the saloon it was good. I like the place
Reviewed September 15, 2016

taher from Yemen
Solo traveler
1 Bed Room Deluxe
Stayed one night in September 2016
Reviewed September 15, 2016

Ahmed from Oman
Solo traveler
1 Bed Room Deluxe
Stayed one night in September 2016
It was good place to enjoy my time in Dubai
Reviewed September 11, 2016

Nasser from Saudi Arabia
Solo traveler
1 Bed Room Deluxe
Stayed 3 nights in August 2016
I will book this hotel again and recommend it
nice staff and was very nice stay
Reviewed September 09, 2016

Simon from United Kingdom
Business traveler
1 Bed Room Deluxe
Stayed 8 nights in August 2016
One of the nicest hotels in town
Super friendly and helpful; staff. Lovely service; lovely hotel.
Reviewed September 06, 2016

SALEH from Saudi Arabia
Family with older children
1 Bed Room Deluxe
Stayed one night in August 2016
Excelent location, very nice staffs and very clean
Reviewed August 31, 2016

Cecil from United States
Solo traveler
Stayed 2 nights in October 2015
Very Nice Stay
Everything was good no disappointments look forward to stay again. The room is very nice and the staff was very good.
Reviewed August 31, 2016


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