8.3
Excellent
/10
(2411 reviews)See what guests said
Housekeeping48
Breakfast28
Swimming Pool9
See map
8.1
Excellent
Location rating score
Excellent location - Inside city center
Popular neighborhood
Parking
FREE
Popular landmarks
The Dubai Mall8.23 km
Burj Khalifa8.53 km
Dubai Fountains8.64 km
Wild Wadi Waterpark18.91 km
Mall of the Emirates19.98 km
Dolphin Bay24.26 km
Aquaventure Water Park24.83 km
Dubai Marina Walk26.27 km
IBN Battuta Mall31.41 km
Gurunanak Darbar Sikh Temple33.35 km
Nearby landmarks
Issimo240 m
Al Dana Centre270 m
Velvet Lounge320 m
Al Rigga Metro Station510 m
Main Etisalat office540 m
Dhow Wharfage580 m
Book Corner660 m
Al-Rigga Post Office680 m
Al-Ghurair City680 m
Dubai Creek730 m
Carlton Palace Hotel
Deluxe Room - Room plan Carlton Palace Hotel
Lobby Carlton Palace Hotel
Lobby Carlton Palace Hotel
See all 52 photos
Removed from saved list
5-star Hotel
Free Wi-Fi
2018

Carlton Palace Hotel

Al Maktoum Street, Deira, Dubai, United Arab Emirates, 56262 - See map
Property highlightsRead all 2,411 reviews
Exceptional reputation
Recommended by 86% of guests
Excellent cleanliness
8.5 rating for cleanliness
Excellent comfort
8.5 room quality and comfort
Excellent service
8.5 rating for service

A young, but very effective manager, Ahmad Sadaat, was able to iron out a tricky situation with a rather demanding customer.

Milada | December 12, 2019

This was a great stay, very nice hotel in a centrally located area.

Suzan | November 28, 2019

I would stay there again the next time we go to Dubai.

Suzan | November 28, 2019

Our room was big, clean, and quiet.

Suzan | November 28, 2019

  • 520 meters to public transportation

  • Airport transfer

  • Currency exchange

  • Located in heart of Dubai

  • Free Wi-Fi in all rooms!

Your dates are popular among travelersUsers are booking a place in Dubai every 1 minutes on Agoda.com
Value for money8.4
Distance to city center1.0 km
Location rating8.1
Nearest airportDubai International Airport (DXB)
Distance to airport4.0 km

Rooms available at Carlton Palace Hotel

8.5
Excellent
Room comfort & quality
Executive
Executive
...
  • Room size: 32 m²/344 ft²
  • City view
  • 2 single beds or 1 king bed
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Junior Suite
Junior Suite
...
  • Room size: 40 m²/431 ft²
  • City view
  • 1 king bed
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Deluxe Room
Deluxe Room
...
  • Room size: 32 m²/344 ft²
  • City view
  • 2 single beds or 1 king bed
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Family Room
Family Room
...
  • Room size: 54 m²/581 ft²
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Executive Club King Room
Executive Club King Room
...
  • Room size: 32 m²/344 ft²
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Executive Club Twin Room
Executive Club Twin Room
...
  • Room size: 32 m²/344 ft²
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Executive Single Room
Executive Single Room
...
  • Room size: 32 m²/344 ft²
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Executive Suite
Executive Suite
...
  • Room size: 55 m²/592 ft²
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Superior Room
Superior Room
...
  • Smoking allowed
  • Shower and bathtub
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Junior Suite Capacity 3
Junior Suite Capacity 3
...
    Enter dates to see prices

    Frequently asked questions

    What time is check-in and check-out at Carlton Palace Hotel?

    Check-in is from 2:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The property offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

    How do I get to Carlton Palace Hotel?

    Carlton Palace Hotel is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of AED 80. Just use the Let us know what you need section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. For those who wish to drive their own cars, Carlton Palace Hotel has a car park right on site for maximum convenience. Car parking is free for guests. Parking options include a full-service valet for total ease. If you're looking for an easy way to get around Dubai with private transportation, the hotel can arrange both taxis or car rental.

    What is the smoking policy at Carlton Palace Hotel?

    Carlton Palace Hotel does permit smoking in some areas and is not 100% smoke-free. The property offers its guests both smoking and non-smoking rooms. You can request your preferred room type during booking, but please keep in mind that rooms are subject to availability.

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    What people love about Carlton Palace Hotel

    • 9.6
      Exceptional

      "I got a deal through Agoda which proved to be a great hotel at a budget price."

      George

      |

      December 1, 2019

    • 9.2
      Exceptional
      Cleanliness

      "Hotel is very clean and very near to Metro station and a lot of restaurants."

      Md

      |

      February 3, 2020

    • 10.0
      Exceptional
      Staff 

      "I think hotel is very clean and staff is very professional and courteous."

      Mustafa

      |

      February 22, 2020

    Property ranking|Compared to 2,523 Dubai properties
    See all rankings
    Value for money score
    8.4/10
    Room comfort score
    8.5/10
    Review score - United States
    8.5/10
    Service score
    8.5/10
    Better than
    97
    %
    of Dubai properties
    Better than
    97
    %
    of Dubai properties
    Better than
    94
    %
    of Dubai properties
    Better than
    93
    %
    of Dubai properties
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    Overall rating:
    8.3
    Excellent
    2,411 reviews
    Cleanliness
    8.5
    Facilities
    8.1
    Location
    8.1
    Read all reviews >
    What travelers say they love:
    Great hotel, very clean and the staff are wonderful and I wi...
    ADEL from Iraq
    Business traveler
    More about Carlton Palace Hotel

    More about Carlton Palace Hotel

    Centrally located on Dubai’s lively Al Maktoum Street, the Carlton Palace Hotel is a 5-star hotel within easy reach of Dubai Creek and the famous clock tower. The hotel has 212 spacious and comfortable guest rooms, each of which is decorated in traditional Arabian or Oriental style. Each room includes a sitting area, luxury bathroom, and a range of modern amenities including cable TV and high-speed internet access. There are 4 restaurants at the hotel for guests to choose from, including the hotel’s famous Lebanese restaurant with live music and belly-dancing. There is also a steakhouse, a Mediterranean restaurant, and a 24-hour international restaurant. Leisure facilities at Carlton Palace Hotel include a rooftop swimming pool, sun deck, a fully-equipped gym plus sauna, and a steam room.

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    Most talked about facilities

    Breakfast
    56 mentions
    Housekeeping
    47 mentions
    Swimming Pool
    35 mentions
    Food & Dining
    26 mentions

    What they offer

    9.6
    Exceptional
    Staff 

    "I stayed at the hotel for 9 days and the staff were always f..."

    FREDA

    |

    January 3, 2020

    View all reviews
    Show less

    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Show less

    Food and dining

    Breakfast options

    American
    Continental
    Full English/Irish

    Restaurants on site

    Al Shindaga
    Cuisine:International
    Menu:Buffet, A-la-carte

    Nearby restaurants

    Arabic cuisine
    Arabic cuisine
    Vista Bar and Terrace
    5.2 km Arabic, Bar, Contemporary
    The Market Place
    5.6 km Arabic, Asian, Halal
    Al Khayma at Dubai Marine Beach Resort
    6.6 km Arabic, Halal, Lebanese
    American cuisine
    American cuisine
    Burger King
    450 m American, Fast food
    Champions Sports Bar
    1.3 km American, Bar, Pub
    Hardee's
    1.4 km American
    Mediterranean cuisine
    Mediterranean cuisine
    Samad Al Iraqi Restaurant
    660 m Mediterranean, Seafood
    Tajin & Tanjiah
    3.8 km Mediterranean, Moroccan
    Baku Caspian restaurant and cafe
    4.5 km Mediterranean

    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Show less

    Property's guest policies

    Show less

    Some helpful facts

    Show less

    Reviews of Carlton Palace Hotel from real guests

    Provided by verified guests of Agoda
    Agoda Reviews (2411)Booking.com Reviews (1906)
    8.3
    /
    10
    Cleanliness8.5
    Facilities8.1
    Location8.1
    Room comfort and quality8.5
    Service8.5
    Value for money8.4
    High score for Dubai
    Rating
    9+ Exceptional (501)
    8-9 Excellent (236)
    7-8 Very Good (231)
    6-7 Good (83)
    <6 Below Expectation (181)
    Time of the year
    Mar - May (278)
    Jun - Aug (328)
    Sep - Nov (325)
    Dec - Feb (301)
    Don't miss out!Users are booking a place in Dubai every 1 minutes on Agoda.com
    All guests (2411)
    All room types
    All languages

    Show reviews that mention 

    Showing 1232 verified guest comments
    12345
    4.0
    Mohamed from Sri Lanka
    Business traveler
    Double Superior Superior
    Stayed 3 nights in July 2019

    Useless hotel ”

    I don’t feel like I stayed in five star hotel I don’t even rate this for 1 star

    Reviewed July 25, 2019

    Dear Valued Guest, We thank you for choosing to stay at Carlton Downtown Hotel, also we appreciate the time leaving your rating. We would love to hear back from you with regards to your experience, hoping that you could give feedback as to why we did not reach your full satisfaction as seen on your kind ratings. Please send us an email at your most convenient time. We hope to provide a better experience the next time you stay with us. Yours sincerely, Hosni Abdelhadi Group Managing Director, Carlton Hotels

    Responded July 25, 2019
    Carlton Palace Hotel
    4.8
    Mohamed from Sri Lanka
    Business traveler
    Double Superior Superior
    Stayed 1 night in July 2019

    Useless hotel ”

    I don’t feel like I stayed in five star hotel

    Reviewed July 24, 2019

    Dear Valued Guest, We thank you for choosing to stay at Carlton Downtown Hotel, also we appreciate the time leaving your rating. We would love to hear back from you with regards to your experience, hoping that you could give feedback as to why we did not reach your full satisfaction as seen on your kind ratings. Please send us an email at your most convenient time. We hope to provide a better experience the next time you stay with us. Yours sincerely, Hosni Abdelhadi Group Managing Director, Carlton Hotels

    Responded July 25, 2019
    Carlton Palace Hotel
    9.6
    Exceptional
    Catharina from Australia
    Couple
    Deluxe Room
    Stayed 1 night in July 2019

    A really beautiful hotel.”

    We were only at the Carlton Palace for 24 hours but everything was first class. We requested to stay in our room past the 12 noon checkout time. We were allowed to stay untill 2pm free of charge which was great. The breakfast was very extensive in what was available. The staff were very attentive. The foyer is beautiful with its grand staircase and huge chandeliers. Pools and spas are available.

    Reviewed July 13, 2019

    Dear Valued Guest, Thank you for choosing to stay at The Carlton Palace Hotel. Also, our appreciation for your kind word regarding your experience with us. We look forward to welcoming you back! Yours sincerely, Hosni Abdelhadi Group Managing Director, Carlton Hotels

    Responded July 14, 2019
    Carlton Palace Hotel
    8.4
    Excellent
    Fran
    Family with young children
    Deluxe Room
    Stayed 5 nights in March 2019

    All worth it! ”

    Ms. Jean is the best! If you have any gatherings or celebration, dont hesitate to contact Ms. Jean the banquet coordinator of this hotel. She will assist you in everything, from the bookings of your room ,until the last detail of your event. Because of her, our stay was worth it.

    Reviewed June 26, 2019

    Dear Valued Guest, Thank you for staying at The Carlton Palace Hotel. I would like to offer our gratitude for your kind review of our property. It is our pleasure to know that you have a pleasant stay with us. We highly appreciate your comments and I have shared your feedback with my entire team; it is a motivation for us to keep on improving. We certainly cannot wait to welcome you back soon. Yours sincerely, Hosni Abdelhadi Group Managing Director, Carlton Hotels

    Responded June 30, 2019
    Carlton Palace Hotel
    10.0
    Exceptional
    Fran
    Couple
    Deluxe Room
    Stayed 1 night in March 2019

    Perfect Wedding ”

    Choosing this hotel for our wedding was the best choice. Ms. Jean and her team (Pawan and Vahid) made sure everything was perfectly arranged. Because of Ms. Jean and her team our dream fairytale wedding came true. Thank you for accomodating us, and also letting our families experience the best 5 star hotel services!

    Reviewed June 26, 2019

    Dear Valued Guest, Thank you for staying at The Carlton Palace Hotel. I would like to offer our gratitude for your kind review of our property. It is our pleasure to know that you have a pleasant stay with us. We highly appreciate your comments and I have shared your feedback with my entire team; it is a motivation for us to keep on improving. We certainly cannot wait to welcome you back soon. Yours sincerely, Hosni Abdelhadi Group Managing Director, Carlton Hotels

    Responded June 30, 2019
    Carlton Palace Hotel
    10.0
    Exceptional
    Chiara from United Kingdom
    Couple
    Deluxe Room
    Stayed 1 night in May 2019

    Elegant and classy hotel in a central area, lovely staff”

    The room was very spacious, elegant and clean with comfy bed. The hotel is in a central area but it was very quiet and we had a very nice sleep (just what we needed before our flight back!). The reception/lobby is welcoming and really spectacular, with an impressive chandelier and two big elegant staircases (reminded me of the Titanic first class!). The hotel has also other impressive lounges and an internal restaurant too. We were there for our honeymoon and the staff left us a cake with candles in our room to celebrate! It was such a nice touch! They also helped with directions to explore the city, which was really appreciated. The hotel is close to an area full of restaurants - local and international, plenty of choices, just a few mins away by walk - and is also not far from the Souk (markets) and Creek (docks) area, the old part of Dubai. Definitely recommended!

    Reviewed May 27, 2019

    Dear Valued Guest, Thank you for staying at The Carlton Palace Hotel. I would like to offer our gratitude for your kind review of our property. It is our pleasure to know that you have a pleasant stay with us. We highly appreciate your comments and I have shared your feedback with my entire team; it is a motivation for us to keep on improving. We certainly cannot wait to welcome you back soon. Yours sincerely, Hosni Abdelhadi Group Managing Director, Carlton Hotels

    Responded May 28, 2019
    Carlton Palace Hotel
    4.8
    Fahd
    Couple
    Deluxe Room
    Stayed 1 night in July 2019

    Noy really 5 stars”

    I expected a real 5 stars hotel but its looks ordinary hotel with normal rooms

    Reviewed July 25, 2019

    Dear Valued Guest, We thank you for choosing to stay at Carlton Downtown Hotel, also we appreciate the time leaving your rating. We would love to hear back from you with regards to your experience, hoping that you could give feedback as to why we did not reach your full satisfaction as seen on your kind ratings. Please send us an email at your most convenient time. We hope to provide a better experience the next time you stay with us. Yours sincerely, Hosni Abdelhadi Group Managing Director, Carlton Hotels

    Responded July 25, 2019
    Carlton Palace Hotel
    8.4
    Excellent
    Nebil from Australia
    Solo traveler
    Deluxe Room
    Stayed 2 nights in March 2019

    Welcoming receptionist, quick checkin”

    Front desk receptionist ZEYDA is very helpful, concierge desk is there to assist with luggage and taxis, the room is super clean, AC is smooth and not noisy at all. I recommend for to anyone families and solos.

    Reviewed March 22, 2019

    Dear Valued Guest, Thank you for choosing to stay at The Carlton Palace Hotel. Also, our appreciation for your kind word regarding your experience with us. We look forward to welcoming you back! Yours sincerely, Hosni Abdelhadi Group Managing Director, Carlton Hotels

    Responded March 25, 2019
    Carlton Palace Hotel
    8.8
    Excellent
    Patrick from Sri Lanka
    Business traveler
    Deluxe Room
    Stayed 1 night in March 2019

    My pleasant stay at Carlton ”

    As usual it was indeed a pleasant at Carlton palace once again. Both the front office manager Mr Shiyam and front desk Hicham are an asset to this hotel. The responsible persons in this hotel should make sure that these two and the rest of the staff who are extremely good in their attitude are well taken care of. In fact I have written a big complaint about Emirates airline and quoted Carlton palace as a test case for them to learn from.

    Reviewed March 12, 2019

    Dear Valued Guest, Thank you for staying at The Carlton Palace Hotel. I would like to offer our gratitude for your kind review of our property. It is our pleasure to know that you have a pleasant stay with us. We highly appreciate your comments and I have shared your feedback with my entire team; it is a motivation for us to keep on improving. We certainly cannot wait to welcome you back soon. Yours sincerely, Hosni Abdelhadi CEO, Carlton Hotels

    Responded March 14, 2019
    Carlton Palace Hotel
    8.8
    Excellent
    Patrick from Sri Lanka
    Business traveler
    Deluxe Room
    Stayed 1 night in March 2019

    My stay at Carlton palace for the 32nd time ”

    As usual it was a very pleasant stay at Carlton palace. Although I booked two rooms only one was ready at the time of our checkin. They made us very comfortable by upgrading us to two Jnr Suites and gave us one until the other is being cleaned. We didn’t feel bad at all since the front office staff is so friendly, especially Shiyam and Hicham who looks after us every time we come.

    Reviewed March 07, 2019

    Dear Valued Guest, Thank you for your feedback. We greatly appreciate any comments made by our valued guests like you, as we constantly strive to achieve the highest quality of standards. It is such a pleasant motivation and encouragement that helps us work harder to meet & exceed your expectations. Sincerely, Hosni Abdelhadi, Group Managing Director, Carlton Hotels

    Responded March 11, 2019
    Carlton Palace Hotel
    10.0
    Exceptional
    osama from United Arab Emirates
    Business traveler
    Deluxe Room
    Stayed 7 nights in June 2019

    director ”

    excellent staff in valve miss fatima customer relation manger she very care of her guests always i am very satisfied to book in this hotel every trip to Dubai

    Reviewed July 10, 2019

    Dear Valued Guest, Thank you for choosing to stay at The Carlton Palace Hotel. Also, our appreciation for your kind word regarding your experience with us. We look forward to welcoming you back! Yours sincerely, Hosni Abdelhadi Group Managing Director, Carlton Hotels

    Responded July 10, 2019
    Carlton Palace Hotel
    6.0
    Paul from United Kingdom
    Solo traveler
    Deluxe Room
    Stayed 1 night in June 2019

    A regular ”

    I have stayed many times at this hotel and have been very satisfied. Regrettably all of that enjoyment was undone at my most recent stay. There had been a breakdown in communication between departments within the hotel, which had resulted in my room not being ready upon arrival, despite giving the hotel my arrival time on the my initial booking, i had to wait 2 hours in the lobby. Also due to the breakdown in communication resulted in being over charged for my breakfast meal. One department offered me a discount rate for breakfast which i accepted however that department neglected to inform the other of this offer. As individuals the personnel are very kind and helpful, but as a group they lack professionalism.

    Reviewed June 19, 2019

    Dear Valued Guest, We would like to thank you for choosing to stay at Carlton Hotels. We appreciate your valuable feedback and have been taken into account and would like to make our sincere apologies for any inconvenience caused to you during your stay. We also hope to offer you a better experience the next time you stay with us. Sincerely, Hosni Abdelhadi Group Managing Director, Carlton Hotels

    Responded June 20, 2019
    Carlton Palace Hotel
    10.0
    Exceptional
    Jeomides from United Arab Emirates
    Business traveler
    Deluxe Room
    Stayed 5 nights in June 2019

    Excellent stay again”

    This time the hotel was busy with their occupancies in our second stay. However they still managed to maintain their excellent services, maintaining the best accommodation we experienced with good value for money and comfort. We will go back and stay again in this hotel.

    Reviewed June 15, 2019

    Dear Valued Guest, Thank you for choosing to stay at The Carlton Palace Hotel. Also, our appreciation for your kind word regarding your experience with us. We look forward to welcoming you back! Yours sincerely, Hosni Abdelhadi Group Managing Director, Carlton Hotels

    Responded June 16, 2019
    Carlton Palace Hotel
    8.4
    Excellent
    Paul from Australia
    Business traveler
    Deluxe Room
    Stayed 1 night in June 2019

    Regular customer”

    I often stay at this hotel when travelling for work or pleasure. 10 minutes walk to Al Rigga Station on the Rashadiya line. Some good local restaurants and close to shops. Staff are always helpful. Rooms are above average, my only complaint is the smell of smoke which sometimes lingers.

    Reviewed June 13, 2019

    Dear Valued Guest, Thank you for choosing to stay at The Carlton Palace Hotel. Also, our appreciation for your kind word regarding your experience with us. We look forward to welcoming you back! Yours sincerely, Hosni Abdelhadi Group Managing Director, Carlton Hotels

    Responded June 16, 2019
    Carlton Palace Hotel
    6.4
    Good
    Lihui from Hong Kong
    Group
    Deluxe Room
    Stayed 2 nights in June 2019

    Dated facilities but adequate for a short stay”

    Close to the airport but a bit far from the downtown area where most attractions are. Staff were friendly and the facilities are as mentioned above. Taxi was easy to get and costed AED43 from the airport and AED26 going to it. No need to pay AED80 for one way airport pickup as quoted by the hotel

    Reviewed June 09, 2019

    Dear Valued Guest, Thank you for staying at The Carlton Palace Hotel. I would like to offer our gratitude for your kind review with regards to your stay with us. Also, thank you for providing helpful feedback on how to improve the service we provide for our guests. Please be rest assured that we are committed to further improvements throughout the hotel in 2019 and beyond. I do hope that we will continue to have the pleasure of welcoming you back for many more years to come. Yours sincerely, Hosni Abdelhadi Group Managing Director, Carlton Hotels

    Responded June 11, 2019
    Carlton Palace Hotel
    9.2
    Exceptional
    Donna
    Couple
    Deluxe Room
    Stayed 2 nights in May 2019

    Stopover”

    Close to airport, so great for 2 night stopover. Close to Al Rigga eateries and Metro. Hotel very clean and staff were all sensational. Roof top pool was closed for maintenance so they did free drop off to and pick up from Carlton Tower for a swim. Most hotels around the world would have just said bad luck pool closed. Awesome stopover, many thanks.

    Reviewed May 20, 2019

    Dear Valued Guest, Thank you for choosing to stay at The Carlton Palace Hotel. Also, our appreciation for your kind word regarding your experience with us. We look forward to welcoming you back! Yours sincerely, Hosni Abdelhadi Group Managing Director, Carlton Hotels

    Responded May 21, 2019
    Carlton Palace Hotel
    10.0
    Exceptional
    Stevie from Australia
    Business traveler
    Deluxe Room
    Stayed 2 nights in April 2019

    Could not ask for better hospitality!”

    There was an issue with my bank and they worked with my situation and truly went over and above their duty of care. Not to mention it being a more than pleasant experience in all other areas of the stay. Highly recommended. A++++++

    Reviewed April 28, 2019

    Dear Valued Guest, Thank you for staying at The Carlton Palace Hotel. I would like to offer our gratitude for your kind review of our property. It is our pleasure to know that you have a pleasant stay with us. We highly appreciate your comments and I have shared your feedback with my entire team; it is a motivation for us to keep on improving. We certainly cannot wait to welcome you back soon. Yours sincerely, Hosni Abdelhadi Group Managing Director, Carlton Hotels

    Responded May 12, 2019
    Carlton Palace Hotel
    8.8
    Excellent
    Marilyn from Australia
    Solo traveler
    Deluxe Room
    Stayed 2 nights in February 2019

    Very good overall but careful as PR Ladies common ”

    The room and hotel facilities were very good. You can get to all the main tourist areas and the airport easily. Some areas e.g. some shopping, Dhow boat cruise wharf, supermarklet's by foot or very short cab ride. Staff were excellent and helpful all-round. Don't buy tours at the hotel as it costs much more. The only negative is that the hotel is used by some for professional ladies after about 10 pm.

    Reviewed February 18, 2019

    Dear Valued Guest, Thank you for your feedback. We greatly appreciate any comments made by our valued guests like you, as we constantly strive to achieve the highest quality of standards. It is such a pleasant motivation and encouragement that helps us work harder to meet & exceed your expectations. Sincerely, Hosni Abdelhadi, Group Managing Director, Carlton Hotels

    Responded February 19, 2019
    Carlton Palace Hotel
    9.2
    Exceptional
    Alpago from South Korea
    Business traveler
    Deluxe Room
    Stayed 1 night in January 2019

    except location, everything was wonderful”

    Except location, everything was wonderful... I needed subway, but subway sta. was pretty far... But hotel is very near airport, and you can find mall around hotel... When come dubai again, i m ganna stay here again...

    Reviewed February 01, 2019

    Dear Valued Guest, Thank you for choosing to stay at The Carlton Palace Hotel. Also, our appreciation to your kind word regarding your experience with us. We look forward to welcoming you back! Yours sincerely, Hosni Abdelhadi Group Managing Director, Carlton Hotels

    Responded February 02, 2019
    Carlton Palace Hotel
    8.0
    Excellent
    Sayed from Bahrain
    Business traveler
    Deluxe Room
    Stayed 2 nights in December 2018

    Very good”

    The hotel they will 300AED deposit for mini bar If you are from GCC. If you are from England or other Nationality they will ask for 100AED. They are playing on guest. I don’t like this way from the reception staff

    Reviewed December 17, 2018

    Dear Valued Guest, We thank you for choosing to stay at the Carlton Palace Hotel. It was very unfortunate that you have the impression that we were charging minibar consumption based on nationality. Please do send us a private message with your contact details so we can revert back to you with regards to this matter. Looking forward to hearing from you. Kind Regards, Hosi Abdelhadi, Group Managing Director, Carlton Hotels

    Responded December 18, 2018
    Carlton Palace Hotel
    12345
    This is a popular property. Don't miss out!

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    Carlton Palace Hotel
    |Excellent 8.3
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    Experiences on Agoda. Because your room is just the beginning.

    • Excellent location
    • The Dubai Mall
    • Al Rigga Metro Station is within 0.51 km