Carlton Palace Hotel
2018

Carlton Palace Hotel

Al Maktoum Street, Deira, Dubai, United Arab Emirates, 56262
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Deluxe Room Carlton Palace Hotel
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     Carlton Palace Hotel

    Carlton Palace Hotel Reviews

    8.3
    Excellent
    /10
    (1759 reviews)See what guests said
    10.0
    Exceptional

    "Good place to stay for a couple nights."

    John

    -

    November 3, 2018

    8.5
    Excellent cleanliness
    Recommended by 89% of guests

    Things you’ll love about Carlton Palace Hotel

    Things you'll love

    • 520 meters to public transportation

    • Airport transfer

    • Currency exchange

    • Located in heart of Dubai

    Excellent
    Location
    8.1
    See map
    Excellent location - Inside city center
    Popular neighborhood
    Popular
    Nearby
  • The Dubai Mall8.23 km
  • Burj Khalifa8.53 km
  • Dubai Fountains8.64 km
  • Wild Wadi Waterpark18.91 km
  • Mall of the Emirates19.98 km
  • Dolphin Bay24.26 km
  • Aquaventure Water Park24.83 km
  • Dubai Marina Walk26.27 km
  • IBN Battuta Mall31.41 km
  • Gurunanak Darbar Sikh Temple33.35 km
  • This property is in high demand!

    Booked 19 times since yesterday | 5 travelers are looking at this property right now

    Value for money8.3
    Distance to city center1.0 km
    Location rating8.1
    Nearest airportDubai International Airport (DXB)
    Distance to airport4.0 km

    Rooms available at Carlton Palace Hotel

    8.5
    Excellent
    Room comfort & quality
    Deluxe Room
    Deluxe Room
    ...
    • Room size: 32 m²/344 ft²
    • City view
    • 2 single beds or 1 king be...
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    Executive
    Executive
    ...
    • Room size: 32 m²/344 ft²
    • City view
    • 2 single beds or 1 king be...
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    Junior Suite
    Junior Suite
    ...
    • Room size: 40 m²/431 ft²
    • City view
    • 1 king bed
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    Superior Room with Breakfast and Lunch or Dinner
    Superior Room with Breakfast and Lunch or Dinner
    ...
    • Non-smoking
    • Shower and bathtub
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    Single Deluxe
    Single Deluxe
    ...
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      Single Superior
      Single Superior
      ...
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        Deluxe Triple
        Deluxe Triple
        ...
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          Standard Junior Suite
          Standard Junior Suite
          ...
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            Room Only Superior Room
            Room Only Superior Room
            ...
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              Double Room Superior
              Double Room Superior
              ...
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                Have a question for Carlton Palace Hotel?

                What people love about Carlton Palace Hotel

                • 7.6
                  Very good

                  "Beautiful clean and old school charm."

                  Zunaid

                  |

                  December 10, 2018

                • 8.0
                  Very good

                  "Spent the new year's holidays here and it was a nice stay."

                  Mohammed

                  |

                  January 7, 2019

                • 9.6
                  Exceptional

                  "The staff are friendly and helpful."

                  Bengt

                  |

                  January 9, 2019

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                More about Carlton Palace Hotel

                More about Carlton Palace Hotel

                7.6
                Very good

                "Breakfast has great variety."

                Abdulrahman

                |

                December 10, 2018

                An overview

                Show less

                What they offer

                8.8
                Excellent

                "Very reasonable price"

                Jamshid

                |

                November 12, 2018

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                Nearest essentials

                Distances shown are straight-line distances on the map. Actual travel distances may vary.
                Show less

                What to eat nearby

                Arabic cuisine
                Arabic cuisine
                Vista Bar and Terrace
                5.2 km Arabic, Bar, Contemporary
                The Market Place
                5.6 km Arabic, Asian, Halal
                Al Khayma at Dubai Marine Beach Resort
                6.6 km Arabic, Halal, Lebanese
                American cuisine
                American cuisine
                Burger King
                450 m American, Fast food
                Champions Sports Bar
                1.3 km American, Bar, Pub
                Hardee's
                1.4 km American
                Mediterranean cuisine
                Mediterranean cuisine
                Samad Al Iraqi Restaurant
                660 m Mediterranean, Seafood
                Tajin & Tanjiah
                3.8 km Mediterranean, Moroccan
                Baku Caspian restaurant and cafe
                4.5 km Mediterranean

                What's nearby

                Distances shown are straight-line distances on the map. Actual travel distances may vary.
                Show more

                Property's guest policies

                Show less

                Some helpful facts

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                Reviews of Carlton Palace Hotel from real guests

                Provided by verified guests of Agoda
                Agoda Reviews (1759)Booking.com Reviews (1762)
                8.3
                /
                10
                Cleanliness8.5
                Facilities8.0
                Location8.1
                Room comfort and quality8.5
                Service8.5
                Value for money8.3
                All languages
                All guests (1759)
                All room types

                Show reviews that mention 

                Showing 994 verified guest comments
                12345
                9.2
                Exceptional
                Donna
                Couple
                Deluxe Room
                Stayed 2 nights in May 2019

                Stopover”

                Close to airport, so great for 2 night stopover. Close to Al Rigga eateries and Metro. Hotel very clean and staff were all sensational. Roof top pool was closed for maintenance so they did free drop off to and pick up from Carlton Tower for a swim. Most hotels around the world would have just said bad luck pool closed. Awesome stopover, many thanks.

                Reviewed May 20, 2019

                Dear Valued Guest, Thank you for choosing to stay at The Carlton Palace Hotel. Also, our appreciation for your kind word regarding your experience with us. We look forward to welcoming you back! Yours sincerely, Hosni Abdelhadi Group Managing Director, Carlton Hotels

                Responded May 21, 2019
                Carlton Palace Hotel
                7.6
                Very good
                innes from United Kingdom
                Couple
                Deluxe Room
                Stayed 1 night in May 2019

                Dubai trip”

                Good access to buses and metro. Bit far from city but close to airport so cheaper in taxi. Nice area-lots of cheap supermarkets and souvenir shops and lots of restaurants. Overall loved location. Close to Souk for Gold

                Reviewed May 21, 2019

                Dear Valued Guest, Thank you for choosing to stay at The Carlton Palace Hotel. Also, our appreciation for your kind word regarding your experience with us. We look forward to welcoming you back! Yours sincerely, Hosni Abdelhadi Group Managing Director, Carlton Hotels

                Responded May 21, 2019
                Carlton Palace Hotel
                8.0
                Excellent
                mum from Malaysia
                Solo traveler
                Deluxe Room
                Stayed 2 nights in November 2018

                Very good”

                helpful and friendly staff

                Reviewed May 22, 2019

                Dear Valued Guest, Thank you for choosing to stay at The Carlton Palace Hotel. Also, our appreciation for your kind word regarding your experience with us. We look forward to welcoming you back! Yours sincerely, Hosni Abdelhadi Group Managing Director, Carlton Hotels

                Responded May 26, 2019
                Carlton Palace Hotel
                8.4
                Excellent
                Nebil from Australia
                Solo traveler
                Deluxe Room
                Stayed 2 nights in March 2019

                Welcoming receptionist, quick checkin”

                Front desk receptionist ZEYDA is very helpful, concierge desk is there to assist with luggage and taxis, the room is super clean, AC is smooth and not noisy at all. I recommend for to anyone families and solos.

                Reviewed March 22, 2019

                Dear Valued Guest, Thank you for choosing to stay at The Carlton Palace Hotel. Also, our appreciation for your kind word regarding your experience with us. We look forward to welcoming you back! Yours sincerely, Hosni Abdelhadi Group Managing Director, Carlton Hotels

                Responded March 25, 2019
                Carlton Palace Hotel
                8.8
                Excellent
                Patrick from Sri Lanka
                Business traveler
                Deluxe Room
                Stayed 1 night in March 2019

                My pleasant stay at Carlton ”

                As usual it was indeed a pleasant at Carlton palace once again. Both the front office manager Mr Shiyam and front desk Hicham are an asset to this hotel. The responsible persons in this hotel should make sure that these two and the rest of the staff who are extremely good in their attitude are well taken care of. In fact I have written a big complaint about Emirates airline and quoted Carlton palace as a test case for them to learn from.

                Reviewed March 12, 2019

                Dear Valued Guest, Thank you for staying at The Carlton Palace Hotel. I would like to offer our gratitude for your kind review of our property. It is our pleasure to know that you have a pleasant stay with us. We highly appreciate your comments and I have shared your feedback with my entire team; it is a motivation for us to keep on improving. We certainly cannot wait to welcome you back soon. Yours sincerely, Hosni Abdelhadi CEO, Carlton Hotels

                Responded March 14, 2019
                Carlton Palace Hotel
                8.8
                Excellent
                Patrick from Sri Lanka
                Business traveler
                Deluxe Room
                Stayed 1 night in March 2019

                My stay at Carlton palace for the 32nd time ”

                As usual it was a very pleasant stay at Carlton palace. Although I booked two rooms only one was ready at the time of our checkin. They made us very comfortable by upgrading us to two Jnr Suites and gave us one until the other is being cleaned. We didn’t feel bad at all since the front office staff is so friendly, especially Shiyam and Hicham who looks after us every time we come.

                Reviewed March 07, 2019

                Dear Valued Guest, Thank you for your feedback. We greatly appreciate any comments made by our valued guests like you, as we constantly strive to achieve the highest quality of standards. It is such a pleasant motivation and encouragement that helps us work harder to meet & exceed your expectations. Sincerely, Hosni Abdelhadi, Group Managing Director, Carlton Hotels

                Responded March 11, 2019
                Carlton Palace Hotel
                10.0
                Exceptional
                Stevie from Australia
                Business traveler
                Deluxe Room
                Stayed 2 nights in April 2019

                Could not ask for better hospitality!”

                There was an issue with my bank and they worked with my situation and truly went over and above their duty of care. Not to mention it being a more than pleasant experience in all other areas of the stay. Highly recommended. A++++++

                Reviewed April 28, 2019

                Dear Valued Guest, Thank you for staying at The Carlton Palace Hotel. I would like to offer our gratitude for your kind review of our property. It is our pleasure to know that you have a pleasant stay with us. We highly appreciate your comments and I have shared your feedback with my entire team; it is a motivation for us to keep on improving. We certainly cannot wait to welcome you back soon. Yours sincerely, Hosni Abdelhadi Group Managing Director, Carlton Hotels

                Responded May 12, 2019
                Carlton Palace Hotel
                9.2
                Exceptional
                osama from United Arab Emirates
                Business traveler
                Deluxe Room
                Stayed 1 night in May 2019

                Exceptional”

                it very nice location and excellent customer service i liked

                Reviewed May 12, 2019

                Dear Valued Guest, Thank you for staying at The Carlton Palace Hotel. I would like to offer our gratitude for your kind review of our property. It is our pleasure to know that you have a pleasant stay with us. We highly appreciate your comments and I have shared your feedback with my entire team; it is a motivation for us to keep on improving. We certainly cannot wait to welcome you back soon. Yours sincerely, Hosni Abdelhadi Group Managing Director, Carlton Hotels

                Responded May 12, 2019
                Carlton Palace Hotel
                8.8
                Excellent
                Marilyn from Australia
                Solo traveler
                Deluxe Room
                Stayed 2 nights in February 2019

                Very good overall but careful as PR Ladies common ”

                The room and hotel facilities were very good. You can get to all the main tourist areas and the airport easily. Some areas e.g. some shopping, Dhow boat cruise wharf, supermarklet's by foot or very short cab ride. Staff were excellent and helpful all-round. Don't buy tours at the hotel as it costs much more. The only negative is that the hotel is used by some for professional ladies after about 10 pm.

                Reviewed February 18, 2019
                9.2
                Exceptional
                Alpago from South Korea
                Business traveler
                Deluxe Room
                Stayed 1 night in January 2019

                except location, everything was wonderful”

                Except location, everything was wonderful... I needed subway, but subway sta. was pretty far... But hotel is very near airport, and you can find mall around hotel... When come dubai again, i m ganna stay here again...

                Reviewed February 01, 2019

                Dear Valued Guest, Thank you for choosing to stay at The Carlton Palace Hotel. Also, our appreciation to your kind word regarding your experience with us. We look forward to welcoming you back! Yours sincerely, Hosni Abdelhadi Group Managing Director, Carlton Hotels

                Responded February 02, 2019
                Carlton Palace Hotel
                8.0
                Excellent
                Sayed from Bahrain
                Business traveler
                Deluxe Room
                Stayed 2 nights in December 2018

                Very good”

                The hotel they will 300AED deposit for mini bar If you are from GCC. If you are from England or other Nationality they will ask for 100AED. They are playing on guest. I don’t like this way from the reception staff

                Reviewed December 17, 2018

                Dear Valued Guest, We thank you for choosing to stay at the Carlton Palace Hotel. It was very unfortunate that you have the impression that we were charging minibar consumption based on nationality. Please do send us a private message with your contact details so we can revert back to you with regards to this matter. Looking forward to hearing from you. Kind Regards, Hosi Abdelhadi, Group Managing Director, Carlton Hotels

                Responded December 18, 2018
                Carlton Palace Hotel
                10.0
                Exceptional
                Khaled from Jordan
                Solo traveler
                Deluxe Room
                Stayed 1 night in April 2019

                value for moeny”

                Do not hesitate about staying in Carlton Palace, you won't regret.

                Reviewed April 27, 2019

                Dear Valued Guest, Thank you for choosing to stay at The Carlton Palace Hotel. Also, our appreciation for your kind word regarding your experience with us. We look forward to welcoming you back! Yours sincerely, Hosni Abdelhadi Group Managing Director, Carlton Hotels

                Responded April 27, 2019
                Carlton Palace Hotel
                10.0
                Exceptional
                Janis from Australia
                Couple
                Deluxe Room
                Stayed 2 nights in April 2019

                Couple on a 2 day stopover between Australia and London.”

                Great hotel in the grand old style. We were upgraded to an executive room with access to the executive club. Staff were very helpful and attentive and between them were able to talk to most guests in their own language. Highly endorse this hotel if you like to feel pampered.

                Reviewed April 20, 2019

                Dear Valued Guest, Thank you for choosing to stay at The Carlton Palace Hotel. Also, our appreciation for your kind word regarding your experience with us. We look forward to welcoming you back! Yours sincerely, Hosni Abdelhadi Group Managing Director, Carlton Hotels

                Responded April 23, 2019
                Carlton Palace Hotel
                5.2
                Liew from Malaysia
                Business traveler
                Deluxe Room
                Stayed 1 night in April 2019

                Room quality need to be much improved”

                Room is old. Housekeeping provided a sub-standard iron that I nearly burnt my shirt. The housekeeping also forgot to provide towel in the room. The bed sheet is smelly. Breakfast has limited choice. All these issues should not happen to a highly rated hotel. Totally disappointment!

                Reviewed April 13, 2019

                Dear Valued Guest, Thank you for choosing to stay at The Carlton Palace Hotel. Also, our appreciation for your invaluable review. I would like to offer our sincere apologies for your inconvenience. I have discussed the matter with the Department Head concerned and I am much alarmed that such issue was not communicated and rectified immediately. I would like to assure you that the necessary improvements and action will be taken to ensure this will not occur in the future. We hope to provide a better experience the next time you stay with us. Yours sincerely, Hosni Abdelhadi Group Managing Director, Carlton Hotels

                Responded April 16, 2019
                Carlton Palace Hotel
                10.0
                Exceptional
                MARIA from Philippines
                Group
                Deluxe Room
                Stayed 3 nights in October 2018

                A PLEASANT NOSTALGIC EXPERIENCE”

                The hotel is of vintage european interiors but definitely NOT outmoded.. Hotels with recent/modern designs abound which thus makes this hotel a rarity and above the ordinary ones. The friendliness of the staff, classy ambiance and fragrance everwhere are its most valuable assets. It’s also a plus factor that there are nearby convenience stores. Tour operators pick up and bring back guests right at the doorsteps. Airport is just about 10 minutes away. I give this hotel an excellent overall score and 100% value for money. Highly recommended indeed!

                Reviewed October 29, 2018

                Dear Valued Guest, Thank you for choosing to stay at The Carlton Palace Hotel. Also, our appreciation for your kind word regarding your experience with us. We look forward to welcoming you back! Yours sincerely, Hosni Abdelhadi Group Managing Director, Carlton Hotels

                Responded October 30, 2018
                Carlton Palace Hotel
                10.0
                Exceptional
                Arezoo from United Arab Emirates
                Business traveler
                Deluxe Room
                Stayed 3 nights in October 2018

                Feel comfortable at Carlton palac ”

                I went many hotels in dubi most of them not good service and personnel behavior isn't good but Carlton palac is one of the best hotels in dubi personnel very kind and polite especially desk reception..you can feel comfortable in this hotel .you can easily access to every where.. In comper with services the price is Resonable

                Reviewed October 15, 2018

                Dear Valued Guest, Thank you for staying at The Carlton Palace Hotel. I would like to offer our gratitude for your kind review of our property. It is our pleasure to know that you have a pleasant stay with us. We highly appreciate your comments and I have shared your feedback with my entire team. Your words are indeed heartwarming. It is a motivation for us to keep on improving. Also, please be rest assured that we have taken note of your feedback with regard to the Concierge Service and we are committed to further improvements to ensure your satisfaction. We certainly cannot wait to welcome you back soon. Yours sincerely, Hosni Abdelhadi Group Managing Director, Carlton Hotels

                Responded October 17, 2018
                Carlton Palace Hotel
                8.0
                Excellent
                ID
                Couple
                Deluxe Room
                Stayed 1 night in October 2018

                Disappointed”

                it is my first time to stay in this hotel. I have high expectations since i'm booking a 5-star hotel. i was impressed with the interior but not until i required some supplies. There was no available toothbrush, tissue box inside the room. Yes, you can request and have it delivered right away. i didnt find any bathrobe. I borrowed an ironing table and iron (i understand not all hotel have this available inside, which is ok) - but the ironing table was very old and smelly. found live cockroach crawling on the dress that i was ironing which i did not notice if it came from the ironing table somewhere or inside the water tank of the iron (it was dry i wanted to take a photo but will be able to catch it.) The linens (pillow) not so fluffy and soft, its clean but old. I took a photo of it. sorry to say, this is my greatest disappointment, the pillow and duvet is same what's supplied in backpacker inn or small hotel. also, there is no restaurant near the hotel except one shawarma shop behin

                Reviewed October 14, 2018

                Dear Valued Guest, Thank you for your choosing to stay at Carlton Palace Hotel. We do apologize for the experience that is not exacting to your expectations. We are surprised to know about the cockroach in the room. It was certainly not from the iron or ironing board, and not from the room either. Please note that we are on pest control religiously as per the Municipality Guideline. Had it been reported to us when you received the ironing board, we could have ruled it out. In any case, please rest assured that your feedback has been taken into account and measures are already in place. Assuring you of our best and looking forward to making your next visit a great experience. Yours sincerely, Hosni Abdelhadi Group Managing Director, Carlton Hotels

                Responded October 16, 2018
                Carlton Palace Hotel
                10.0
                Exceptional
                Adel from Yemen
                Business traveler
                Deluxe Room
                Stayed 1 night in September 2018

                Exceptional”

                هذة الزيارة الثالثة للفندق، واوصي الجميع بتجربته والاستمتاع بالخدمات التي يوفرها. لقد جربت فنادق عديدة جداً في دبي وهذا افضلها. This is my third visit to for hotel, I do recommend this hotel to everyone to stay and enjoy the services it provides. I have stayed at many hotels in Dubai, this is the best . Special thanks to Ms Fatima Adel redsea-translation.com

                Reviewed September 18, 2018

                Dear Mr. Adel, Thank you for choosing to stay at The Carlton Palace Hotel. Also, our appreciation for your kind word regarding your experience with us, especially to Ms. Fatima. Please be rest assured that this will be passed on to her personally. We look forward to welcoming you back! Yours sincerely, Hosni Abdelhadi Group Managing Director, Carlton Hotels

                Responded September 20, 2018
                Carlton Palace Hotel
                10.0
                Exceptional
                Shaukat from United Arab Emirates
                Solo traveler
                Deluxe Room
                Stayed 1 night in August 2018

                one of my ever preferred property”

                my stay with Carlton Palace was exceptionally well as usual and would continue enjoying their hospitality in future as well , but during my this stay they had asked me for security deposit of AED 300 which i have paid through my credit card and now waiting for to get reimbursed to my account , let,s see

                Reviewed September 01, 2018

                Dear Mr. Shaukat, Thank you for choosing Carlton Palace Hotel for your stay in Dubai. Our gratitude for the kind words regarding your stay, however, please be rest assured that the balance would be reflected back into your card as soon as your bank lifted the Security Deposit. Assuring you of our best and looking forward to making your next visit a great experience. Sincerely, For Mr. Hosni Abdelhadi, Group Managing Director, Carlton Hotels

                Responded September 02, 2018
                Carlton Palace Hotel
                9.6
                Exceptional
                MAWIA from United Arab Emirates
                Solo traveler
                Deluxe Room
                Stayed 1 night in August 2018

                Every thing was great”

                Manger Mr. Ahmed Jordanian was very polite and resolved all previous visit issued, up grade us from deluxe room to executive and provide us with complementary breakfast. Our checkout was carried quickly with smooth way.

                Reviewed August 15, 2018

                Dear Valued Guest, Thank you for choosing to stay at The Carlton Palace Hotel. Also, our appreciation for your kind words regarding your experience with us, especially to Mr. Ahmad. We look forward to welcoming you back! Yours sincerely, Hosni Abdelhadi Group Managing Director, Carlton Hotels

                Responded August 16, 2018
                Carlton Palace Hotel
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                |Excellent 8.3
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                • Excellent location
                • The Dubai Mall
                • Al Rigga Metro Station is within 0.51 km