Carlton Palace Hotel
2018

Carlton Palace Hotel

Al Maktoum Street, Deira, Dubai, United Arab Emirates, 56262
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Deluxe Room Carlton Palace Hotel
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     Carlton Palace Hotel

    Carlton Palace Hotel Reviews

    8.3
    Excellent
    /10
    (1722 reviews)See what guests said
    10.0
    Exceptional

    "Good place to stay for a couple nights."

    John

    -

    November 3, 2018

    8.5
    Excellent cleanliness
    Recommended by 89% of guests

    Things you’ll love about Carlton Palace Hotel

    Things you'll love

    • 510 meters to public transportation

    • Airport transfer

    • Currency exchange

    • Located in heart of Dubai

    Excellent
    Location
    8.1
    See map
    Excellent location - Inside city center
    Popular neighborhood
    Nearby
    Popular
  • Issimo240 m
  • Al Dana Centre270 m
  • Velvet Lounge320 m
  • Al Rigga Metro Station510 m
  • Main Etisalat office540 m
  • Dhow Wharfage580 m
  • Book Corner660 m
  • Al-Rigga Post Office680 m
  • Al-Ghurair City680 m
  • Dubai Creek730 m
  • This property is in high demand!

    Last booked 3 hours ago | 22 travelers are looking at this property right now

    Value for money8.3
    Distance to city center1.0 km
    Location rating8.1
    Nearest airportDubai International Airport (DXB)
    Distance to airport4.0 km

    Rooms available at Carlton Palace Hotel

    8.5
    Excellent
    Room comfort & quality
    Deluxe Room
    Deluxe Room
    ...
    • Room size: 32 m²/344 ft²
    • City view
    • 2 single beds or 1 king bed
    Enter dates to see prices
    Executive
    Executive
    ...
    • Room size: 32 m²/344 ft²
    • City view
    • 2 single beds or 1 king bed
    Enter dates to see prices
    Junior Suite
    Junior Suite
    ...
    • Room size: 40 m²/431 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Superior Room with Breakfast and Lunch or Dinner
    Superior Room with Breakfast and Lunch or Dinner
    ...
    • Non-smoking
    • Shower and bathtub
    Enter dates to see prices
    Deluxe Single Room
    Deluxe Single Room
    ...
    • Shared bathroom
    Enter dates to see prices
    Twin Room - Superior/ Room Only
    Twin Room - Superior/ Room Only
    ...
    • Shared bathroom
    Enter dates to see prices
    Superior Triple Room - With Breakfast
    Superior Triple Room - With Breakfast
    ...
    • Shared bathroom
    Enter dates to see prices
    Superior Room
    Superior Room
    ...
    • Shared bathroom
    Enter dates to see prices
    Single Room Deluxe
    Single Room Deluxe
    ...
    • Shared bathroom
    Enter dates to see prices
    Junior Suite Standard
    Junior Suite Standard
    ...
    • Shared bathroom
    Enter dates to see prices
    Have a question for Carlton Palace Hotel?

    What people love about Carlton Palace Hotel

    • 7.6
      Very good

      "Beautiful clean and old school charm."

      Zunaid

      |

      December 10, 2018

    • 8.0
      Very good

      "Spent the new year's holidays here and it was a nice stay."

      Mohammed

      |

      January 7, 2019

    • 9.6
      Exceptional

      "The staff are friendly and helpful."

      Bengt

      |

      January 9, 2019

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    More about Carlton Palace Hotel

    More about Carlton Palace Hotel

    7.6
    Very good

    "Breakfast has great variety."

    Abdulrahman

    |

    December 10, 2018

    An overview

    Show less

    What they offer

    8.8
    Excellent

    "Very reasonable price"

    Jamshid

    |

    November 12, 2018

    Show less

    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Show less

    What to eat nearby

    Arabic cuisine
    Arabic cuisine
    Vista Bar and Terrace
    5.2 km Arabic, Bar, Contemporary
    The Market Place
    5.6 km Arabic, Asian, Halal
    Al Khayma at Dubai Marine Beach Resort
    6.6 km Arabic, Halal, Lebanese
    American cuisine
    American cuisine
    Burger King
    450 m American, Fast food
    Champions Sports Bar
    1.3 km American, Bar, Pub
    Hardee's
    1.4 km American
    Mediterranean cuisine
    Mediterranean cuisine
    Samad Al Iraqi Restaurant
    660 m Mediterranean, Seafood
    Tajin & Tanjiah
    3.8 km Mediterranean, Moroccan
    Baku Caspian restaurant and cafe
    4.5 km Mediterranean

    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Show more

    Property's guest policies

    Show less

    Some helpful facts

    Show less

    Reviews of Carlton Palace Hotel from real guests

    Agoda Reviews (1722)
    8.3
    /
    10
    Cleanliness8.5
    Facilities8.0
    Location8.1
    Room comfort and quality8.5
    Service8.5
    Value for money8.3
    Provided by verified guests of Agoda
    All languages
    All guests (1722)
    All room types

    Show reviews that mention 

    Showing 897 verified guest comments
    12345
    8.8
    Excellent
    Marilyn from Australia
    Solo traveler
    Deluxe Room
    Stayed 2 nights in February 2019

    Very good overall but careful as PR Ladies common ”

    The room and hotel facilities were very good. You can get to all the main tourist areas and the airport easily. Some areas e.g. some shopping, Dhow boat cruise wharf, supermarklet's by foot or very short cab ride. Staff were excellent and helpful all-round. Don't buy tours at the hotel as it costs much more. The only negative is that the hotel is used by some for professional ladies after about 10 pm.

    Reviewed February 18, 2019
    8.8
    Excellent
    osama from United Arab Emirates
    Business traveler
    Deluxe Room
    Stayed 1 night in February 2019

    Excellent”

    It is very quite hotel with great services

    Reviewed March 02, 2019

    Dear Valued Guest, Thank you for choosing to stay at The Carlton Palace Hotel. Also, our appreciation for your kind rating regarding your experience with us. We look forward to welcoming you back! Yours sincerely, Hosni Abdelhadi Group Managing Director, Carlton Hotels

    Responded March 02, 2019
    Carlton Palace Hotel
    9.2
    Exceptional
    Alpago from South Korea
    Business traveler
    Deluxe Room
    Stayed 1 night in January 2019

    except location, everything was wonderful”

    Except location, everything was wonderful... I needed subway, but subway sta. was pretty far... But hotel is very near airport, and you can find mall around hotel... When come dubai again, i m ganna stay here again...

    Reviewed February 01, 2019

    Dear Valued Guest, Thank you for choosing to stay at The Carlton Palace Hotel. Also, our appreciation to your kind word regarding your experience with us. We look forward to welcoming you back! Yours sincerely, Hosni Abdelhadi Group Managing Director, Carlton Hotels

    Responded February 02, 2019
    Carlton Palace Hotel
    8.0
    Excellent
    Sayed from Bahrain
    Business traveler
    Deluxe Room
    Stayed 2 nights in December 2018

    Very good”

    The hotel they will 300AED deposit for mini bar If you are from GCC. If you are from England or other Nationality they will ask for 100AED. They are playing on guest. I don’t like this way from the reception staff

    Reviewed December 17, 2018

    Dear Valued Guest, We thank you for choosing to stay at the Carlton Palace Hotel. It was very unfortunate that you have the impression that we were charging minibar consumption based on nationality. Please do send us a private message with your contact details so we can revert back to you with regards to this matter. Looking forward to hearing from you. Kind Regards, Hosi Abdelhadi, Group Managing Director, Carlton Hotels

    Responded December 18, 2018
    Carlton Palace Hotel
    7.6
    Very good
    ISMAIL from Mauritius
    Business traveler
    Junior Suite
    Stayed 3 nights in February 2019

    decent hotel in good location ”

    its very decent hotel in good location staffs are quite helpful , but service staffs are not friendly especially the chef {little bit rude } who is on omelette station

    Reviewed March 01, 2019

    Dear Valued Guest, We would like to thank you for choosing to stay at Carlton Palace Hotel. We appreciate your valuable feedback and have been taken into account and would like to make our sincere apologies for any inconvenience caused to you during your stay. Also, I would like to assure you that the necessary measures have been taken to ensure that this does not happen in the future. We also hope to offer you a better experience the next time you stay with us. Sincerely, Hosni Abdel Hadi Group Managing Director, Carlton Hotels

    Responded March 02, 2019
    Carlton Palace Hotel
    10.0
    Exceptional
    MARIA from Philippines
    Group
    Deluxe Room
    Stayed 3 nights in October 2018

    A PLEASANT NOSTALGIC EXPERIENCE”

    The hotel is of vintage european interiors but definitely NOT outmoded.. Hotels with recent/modern designs abound which thus makes this hotel a rarity and above the ordinary ones. The friendliness of the staff, classy ambiance and fragrance everwhere are its most valuable assets. It’s also a plus factor that there are nearby convenience stores. Tour operators pick up and bring back guests right at the doorsteps. Airport is just about 10 minutes away. I give this hotel an excellent overall score and 100% value for money. Highly recommended indeed!

    Reviewed October 29, 2018

    Dear Valued Guest, Thank you for choosing to stay at The Carlton Palace Hotel. Also, our appreciation for your kind word regarding your experience with us. We look forward to welcoming you back! Yours sincerely, Hosni Abdelhadi Group Managing Director, Carlton Hotels

    Responded October 30, 2018
    Carlton Palace Hotel
    10.0
    Exceptional
    Arezoo from United Arab Emirates
    Business traveler
    Deluxe Room
    Stayed 3 nights in October 2018

    Feel comfortable at Carlton palac ”

    I went many hotels in dubi most of them not good service and personnel behavior isn't good but Carlton palac is one of the best hotels in dubi personnel very kind and polite especially desk reception..you can feel comfortable in this hotel .you can easily access to every where.. In comper with services the price is Resonable

    Reviewed October 15, 2018

    Dear Valued Guest, Thank you for staying at The Carlton Palace Hotel. I would like to offer our gratitude for your kind review of our property. It is our pleasure to know that you have a pleasant stay with us. We highly appreciate your comments and I have shared your feedback with my entire team. Your words are indeed heartwarming. It is a motivation for us to keep on improving. Also, please be rest assured that we have taken note of your feedback with regard to the Concierge Service and we are committed to further improvements to ensure your satisfaction. We certainly cannot wait to welcome you back soon. Yours sincerely, Hosni Abdelhadi Group Managing Director, Carlton Hotels

    Responded October 17, 2018
    Carlton Palace Hotel
    10.0
    Exceptional
    Adel from Yemen
    Business traveler
    Deluxe Room
    Stayed 1 night in September 2018

    Exceptional”

    هذة الزيارة الثالثة للفندق، واوصي الجميع بتجربته والاستمتاع بالخدمات التي يوفرها. لقد جربت فنادق عديدة جداً في دبي وهذا افضلها. This is my third visit to for hotel, I do recommend this hotel to everyone to stay and enjoy the services it provides. I have stayed at many hotels in Dubai, this is the best . Special thanks to Ms Fatima Adel redsea-translation.com

    Reviewed September 18, 2018

    Dear Mr. Adel, Thank you for choosing to stay at The Carlton Palace Hotel. Also, our appreciation for your kind word regarding your experience with us, especially to Ms. Fatima. Please be rest assured that this will be passed on to her personally. We look forward to welcoming you back! Yours sincerely, Hosni Abdelhadi Group Managing Director, Carlton Hotels

    Responded September 20, 2018
    Carlton Palace Hotel
    8.0
    Excellent
    Mohammed from Oman
    Group
    Deluxe Room
    Stayed 1 night in March 2019

    Very good”

    Long time to finish the check in

    Reviewed March 03, 2019

    Dear Valued Guest, Thank you for choosing to stay at The Carlton Palace Hotel. Also, our appreciation for your kind rating regarding your experience with us. We look forward to welcoming you back! Yours sincerely, Hosni Abdelhadi Group Managing Director, Carlton Hotels

    Responded March 04, 2019
    Carlton Palace Hotel
    7.2
    Very good
    Yuvina from Singapore
    Family with teens
    Deluxe Room
    Stayed 6 nights in February 2019

    -”

    The room had good facilities except for heater which was missing. Otherwise, the staff were very kind and quick with their responses and were also kind enough to show us the way to the nearest metro station.

    Reviewed February 21, 2019

    Dear Valued Guest, Thank you for staying at The Carlton Palace Hotel. I would like to offer our gratitude for your kind review with regards to your stay with us. Also, thank you for providing helpful feedback on how to improve the service we provide for our guests. Please be rest assured that we are committed to further improvements throughout the hotel in 2019 and beyond. I do hope that we will continue to have the pleasure of welcoming you back for many more years to come. Yours sincerely, Hosni Abdelhadi Group Managing Director, Carlton Hotels

    Responded February 21, 2019
    Carlton Palace Hotel
    8.4
    Excellent
    GOKHAN from Turkey
    Business traveler
    Deluxe Room
    Stayed 4 nights in October 2018

    business trip”

    good hotel

    Reviewed February 12, 2019

    Dear Valued Guest, Thank you for choosing to stay at The Carlton Palace Hotel. Also, our appreciation for your kind word regarding your experience with us. We look forward to welcoming you back! Yours sincerely, Hosni Abdelhadi Group Managing Director, Carlton Hotels

    Responded February 12, 2019
    Carlton Palace Hotel
    8.4
    Excellent
    Sandra from United Arab Emirates
    Family with young children
    Deluxe Room
    Stayed 6 nights in January 2019

    I feel for the money you pay breakfast should come free”

    The staff is great

    Reviewed February 08, 2019

    Dear Valued Guest, Thank you for choosing to stay at The Carlton Palace Hotel. Also, our appreciation to your kind word regarding your experience with us. We look forward to welcoming you back! Yours sincerely, Hosni Abdelhadi Group Managing Director, Carlton Hotels

    Responded February 10, 2019
    Carlton Palace Hotel
    8.8
    Excellent
    Sandra from United Arab Emirates
    Family with young children
    Executive
    Stayed 1 night in February 2019

    Outstanding hotel”

    Wish it was closer to deira city center mall . I as think breakfast should be included when you book a room .

    Reviewed February 07, 2019

    Dear Valued Guest, Thank you for choosing to stay at The Carlton Palace Hotel. Also, our appreciation to your kind word regarding your experience with us. We look forward to welcoming you back! Yours sincerely, Hosni Abdelhadi Group Managing Director, Carlton Hotels

    Responded February 10, 2019
    Carlton Palace Hotel
    4.8
    SAID
    Solo traveler
    Deluxe Room
    Stayed 1 night in January 2019

    Inexpensive but Challenging the customer policy”

    I booked this hotel expecting 5 star service and motivated by the location however, the staff took long time for designating the room for me. I was given smoking room although I asked for non smoking room due to my health condition. Secondly, I asked in the booking for higher level room and again I was given a lower level room. Thirdly, th noise out of the window since I was given a room near to the main road furthermore, the noise from night clubs were high. I don’t know why the staff are challenging the customers? Because as I was waiting for my check in and check out all customers were having the same process as me. Please change the policy of challenging the customers.

    Reviewed January 19, 2019

    Dear Valued Guest, Thank you for choosing to stay at Carlton Palace Hotel. We appreciate you taking time to share your experience and invaluable feedback. Firstly, I would like to offer our sincere apologies for your inconvenience. From our investigation, we have learned that it was high occupancy and no availability on the same day. We greatly appreciate any comments made by our valued guests like you, as we constantly strive to achieve the highest quality standards. Please be rest assure that the rest of your feedback is taken with great consideration and necessary action and amendments will be done. Our Director of Operations, Ms. Vidya Adams would be able to discuss your stay with you. Assuring you of our best. Sincerely, For Mr. Hosni Abdelhadi, Group Managing Director, Carlton Hotels

    Responded April 09, 2019
    Carlton Palace Hotel
    8.0
    Excellent
    Mohammed from United Kingdom
    Group
    Deluxe Room
    Stayed 5 nights in December 2018

    Nice traditional hotel ”

    Spent the new year's holidays here and it was a nice stay. Hotel is very traditional with great interior lobby and restaurant. Rooms were nice but are starting to show signs of retirement especially toilets and we had some mouldy tiles but this did not spoil our holiday and for a great price we got at Agoda we could live with that. Overall a great hotel at a great location and at a great price, will definatley stay again

    Reviewed January 07, 2019

    Dear Valued Guest, Thank you for staying at The Carlton Palace Hotel. I would like to offer our gratitude for your kind review with regards to your stay with us. Also, thank you for providing helpful feedback on how to improve the service we provide for our guests. Please be rest assured that we are committed to further improvements throughout the hotel in 2018 and beyond. I do hope that we will continue to have the pleasure of welcoming you back for many more years to come. Yours sincerely, Hosni Abdelhadi Group Managing Director, Carlton Hotels

    Responded January 09, 2019
    Carlton Palace Hotel
    10.0
    Exceptional
    Melissa from France
    Family with teens
    Deluxe Room
    Stayed 4 nights in December 2018

    Exceptional”

    We had 3 rooms for 4 nights. The rooms are large with everything you need. The beds are huge and comfortable and the A/C is very strong. Breakfast was very good and all the staff were extremely kind and helpful with a personal touch that made us feel like V.I.P.s

    Reviewed January 04, 2019

    Dear Valued Guest, Thank you for choosing to stay at The Carlton Palace Hotel. Also, our appreciation for your kind word regarding your experience with us. We look forward to welcoming you back! Yours sincerely, Hosni Abdelhadi Group Managing Director, Carlton Hotels

    Responded January 05, 2019
    Carlton Palace Hotel
    8.0
    Excellent
    Mohammed from United Kingdom
    Group
    Deluxe Room
    Stayed 5 nights in December 2018

    Nice Traditional Hotel”

    We stayed here over the new years and this was the 3rd time we are staying here, so knew what we were expecting. This hotel is in Deira just 10 mins from the airport and has some great shopping malls and restaurants just 5 mins walk away. Rooms are nice and traditional though could do with a refurb as seen in the bathroom were tiles were getting mouldy. Breakfast was good and what you would expect from a hotel of this star. Lavish reception area and staff are helpful. We had a problem with air conditioning and this was rectified within minutes. Overall a great stay.

    Reviewed January 03, 2019

    Dear Valued Guest, Thank you for choosing to stay at The Carlton Palace Hotel. Also, our appreciation for your invaluable review/feedback. I would like to offer our sincere apologies for your inconvenience. I have discussed the matter with the Department Head concerned and I am much alarmed that such issue was not communicated and rectified immediately. I would like to assure you that the necessary improvements and action will be taken to ensure this will not occur in the future. We hope to provide a better experience the next time you stay with us. Yours sincerely, Hosni Abdelhadi Group Managing Director, Carlton Hotels

    Responded January 03, 2019
    Carlton Palace Hotel
    10.0
    Exceptional
    Shaukat from United Arab Emirates
    Solo traveler
    Deluxe Room
    Stayed 1 night in August 2018

    one of my ever preferred property”

    my stay with Carlton Palace was exceptionally well as usual and would continue enjoying their hospitality in future as well , but during my this stay they had asked me for security deposit of AED 300 which i have paid through my credit card and now waiting for to get reimbursed to my account , let,s see

    Reviewed September 01, 2018

    Dear Mr. Shaukat, Thank you for choosing Carlton Palace Hotel for your stay in Dubai. Our gratitude for the kind words regarding your stay, however, please be rest assured that the balance would be reflected back into your card as soon as your bank lifted the Security Deposit. Assuring you of our best and looking forward to making your next visit a great experience. Sincerely, For Mr. Hosni Abdelhadi, Group Managing Director, Carlton Hotels

    Responded September 02, 2018
    Carlton Palace Hotel
    8.8
    Excellent
    Liza from United Arab Emirates
    Solo traveler
    Deluxe Room
    Stayed 1 night in August 2018

    Good Experience”

    Jyoti the front desk clerk was very accommodating & had a ready smile even if it was a very busy day....I appreciate that...the garden n room was awesome...room clean n big...filipino guy for housekeeping very fast to bring my request...all in all a good stay...

    Reviewed August 23, 2018
    9.6
    Exceptional
    MAWIA from United Arab Emirates
    Solo traveler
    Deluxe Room
    Stayed 1 night in August 2018

    Every thing was great”

    Manger Mr. Ahmed Jordanian was very polite and resolved all previous visit issued, up grade us from deluxe room to executive and provide us with complementary breakfast. Our checkout was carried quickly with smooth way.

    Reviewed August 15, 2018

    Dear Valued Guest, Thank you for choosing to stay at The Carlton Palace Hotel. Also, our appreciation for your kind words regarding your experience with us, especially to Mr. Ahmad. We look forward to welcoming you back! Yours sincerely, Hosni Abdelhadi Group Managing Director, Carlton Hotels

    Responded August 16, 2018
    Carlton Palace Hotel
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    • Excellent location
    • The Dubai Mall
    • Al Rigga Metro Station is within 0.51 km