8.0

Excellent
/10
(3,033 reviews)See what guests said
Housekeeping64
Breakfast36
Shops10
See map

8.0

Excellent

Location rating score

Excellent location - Inside city center
Popular neighborhood
Parking
FREE
Popular landmarks
Dubai Creek 2.3 km
The Dubai Mall 8.1 km
Dubai Aquarium & Underwater Zoo 8.3 km
Burj Khalifa 8.5 km
The Dubai Fountain 8.6 km
Wild Wadi Waterpark 18.9 km
Burj Al Arab 19.1 km
Ski Dubai 20.2 km
Dubai Miracle Garden 23.7 km
Atlantis Aquaventure Waterpark 24.6 km
Nearby landmarks
Speedway Mini Mart 120 m
Dr. Marai Dental Clinic 120 m
S Rana Mini Mart 240 m
Issimo 240 m
Families Supermarket 260 m
Al Dana Centre 270 m
Velvet Lounge 320 m
mid east polyclinic 350 m
bin arab dental clinic 360 m
Lujan Grocery 370 m
Carlton Palace Hotel

"The hotel is very good with great ambiance and fragrance."

Mohammed - February 4, 2021
Deluxe Room - Room plan Carlton Palace Hotel
Interior view Carlton Palace Hotel
Interior view Carlton Palace Hotel
See all 62 photos
Removed from saved list
Free Wi-Fi

Carlton Palace Hotel

Al Maktoum Street, Deira, Dubai, United Arab Emirates, 56262 - See map
Attention

This property is in high demand!

20 travelers have booked today.

Hygiene Plus
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Health and Medical
First aid kit
  • 250 meters to public transportation

  • Airport transfer

  • Currency exchange

  • Located in heart of Dubai

  • Free Wi-Fi in all rooms!

Your dates are popular among travelersPopular destination! Properties in Dubai are being booked every minute!
Value for money8.2
Distance to city center1.0 km
Location rating8.0
Nearest airportDubai International Airport (DXB)
Distance to airport4.7 km

Rooms available at Carlton Palace Hotel

Excellent
Room comfort & quality
8.5
Junior Suite
...
  • Room size: 40 m²/431 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Deluxe Room
...
  • Room size: 32 m²/344 ft²
  • City view
  • 2 single beds or 1 king bed
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Executive
...
  • Room size: 32 m²/344 ft²
  • City view
  • 2 single beds or 1 king bed
Enter dates to see prices
Executive Single Room
...
  • Room size: 32 m²/344 ft²
  • 1 single bed
Enter dates to see prices
Executive Club Room
...
  • Room size: 32 m²/344 ft²
  • 2 single beds or 1 king bed
Enter dates to see prices
Superior Twin Room
...
  • Room size: 28 m²/301 ft²
  • 2 single beds
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Superior Room
...
  • Room size: 28 m²/301 ft²
  • 2 single beds or 1 king bed
Enter dates to see prices
Executive Club King Room
...
  • Room size: 32 m²/344 ft²
  • 1 king bed
Enter dates to see prices
Executive Club Twin Room
...
  • Room size: 32 m²/344 ft²
  • 2 single beds
Enter dates to see prices
Superior Room
...
  • Smoking allowed
  • Shower and bathtub
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Carlton Palace Hotel?

Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Carlton Palace Hotel?

Carlton Palace Hotel is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 80 AED. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. For those who wish to drive their own cars, Carlton Palace Hotel has a car park right on site for maximum convenience. Parking is free for guests. Parking options include a full-service valet for total ease. If you're looking for an easy way to get around Dubai with private transportation, the hotel can arrange both taxis or car rental.

Is breakfast offered at Carlton Palace Hotel?

Start your mornings right, with the continental and buffet breakfast options offered at Carlton Palace Hotel. There's an additional charge of 75 AED for adults and 77 AED for children if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at Carlton Palace Hotel?

Carlton Palace Hotel features an on-site restaurant for your dining convenience. Meals served include breakfast, dinner and lunch. Dishes are served in a la carte and buffet during opening hours. Light meal like desserts and salad are served using only quality ingredients. To meet any special dietary requirements, halal diet is prepared with the utmost care and attention.

Can business events be hosted at Carlton Palace Hotel?

On-site venues and convenient event services make Carlton Palace Hotel an ideal choice for hosting meetings. The 5 venues can accommodate up to 150 people. An extensive range of facilities and services including projector or LED display and audio-visual equipment is available to help your business meeting or event a successful one.

What is the smoking policy at Carlton Palace Hotel?

Carlton Palace Hotel does permit smoking in some areas and is not 100% smoke-free.

What is the closest train, metro, or bus station to Carlton Palace Hotel?

The closest train, metro, or bus station is Al Maktoum Rd. Bus Station, 240 m away from Carlton Palace Hotel.

What restaurants are nearby Carlton Palace Hotel?

Carlton Palace Hotel’s neighborhood is Deira which includes popular restaurants such as The Back Street, Labneh Wa Zaatar Restaurant and Arman Cafe.

What popular shopping places are close to Carlton Palace Hotel?

Located in the Deira area, Carlton Palace Hotel is close to great shopping choices like Dubai Spice Souk, Al Dana Centre and Carolina Boix.

What are popular attractions near Carlton Palace Hotel?

Carlton Palace Hotel’s location in the Deira neighborhood makes it close to famous attractions including Music Square, Union Metro Park and Al Yaquob Masjid.

What popular beaches are close to Carlton Palace Hotel?

Carlton Palace Hotel’s Deira neighborhood also includes Oceania Beach Club, Bur Dubai Corniche and Corniche Sea Side.

What popular natural sightseeing spots are close to Carlton Palace Hotel?

Carlton Palace Hotel is located within Deira, which makes it conveniently close to natural sights including Peryahan Sa Al Rigga, Dessert Safari Ashok Tours and Balloon Adventures.

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See map
Explore the neighborhood

What people love about Carlton Palace Hotel

  • 8.8

    Excellent
    Staff 

    "Very nice ,cordial staff and good housekeeping"

    Amrendra

    |

    February 16, 2021

  • 9.2

    Exceptional
    Staff 

    "The staff was courteous and accomodating."

    Maricel

    |

    February 3, 2020

  • 9.6

    Exceptional
    Staff 

    "Great hotel, nice rooms and unique staff"

    Mohamed

    |

    December 21, 2020

Property ranking|Compared to 2,523 Dubai properties
See all rankings
Value for money score
8.4/10
Room comfort score
8.5/10
Service score
8.5/10
Cleanliness score
8.5/10
Better than
97
%
of Dubai properties
Better than
97
%
of Dubai properties
Better than
93
%
of Dubai properties
Better than
92
%
of Dubai properties
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Overall rating:

8.0

Excellent
3,033 reviews
Cleanliness
8.2
Facilities
7.8
Location
8.0
Read all reviews >
What travelers say they love:
Good and comfortable place to stay and see around Deira.
Abu from Pakistan
Business traveler
More about Carlton Palace Hotel

More about Carlton Palace Hotel

Centrally located on Dubai’s lively Al Maktoum Street, the Carlton Palace Hotel is a 5-star hotel within easy reach of Dubai Creek and the famous clock tower. The hotel has 212 spacious and comfortable guest rooms, each of which is decorated in traditional Arabian or Oriental style. Each room includes a sitting area, luxury bathroom, and a range of modern amenities including cable TV and high-speed internet access. There are 4 restaurants at the hotel for guests to choose from, including the hotel’s famous Lebanese restaurant with live music and belly-dancing. There is also a steakhouse, a Mediterranean restaurant, and a 24-hour international restaurant. Leisure facilities at Carlton Palace Hotel include a rooftop swimming pool, sun deck, a fully-equipped gym plus sauna, and a steam room.

Show less
Amenities and facilities
Very good
Facilities

7.8

Most talked about facilities

Breakfast

56 mentions

Housekeeping

47 mentions

Swimming Pool

35 mentions

Food & Dining

26 mentions

Languages spoken

  • English
  • Arabic
  • Filipino
  • French
  • Hindi

Internet access

  • Free Wi-Fi in all rooms!
  • Wi-Fi in public areas

Things to do, ways to relax

  • Badminton court
  • Fitness center
  • Hot tub
  • Massage
  • Nightclub
  • Sauna
  • Spa
  • Steamroom
  • Swimming pool [outdoor]
  • Ticket services
  • Tours

Cleanliness and safety

  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Protective screens in common areas
  • Rooms sanitized between stays
  • Safe dining setup
  • Staff trained in safety protocol
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Bar
  • Coffee shop
  • Kitchen
  • Poolside bar
  • Restaurant [halal]
  • Restaurants
  • Room service [24-hour]

Services and conveniences

  • Cash withdrawal
  • Concierge
  • Contactless check-in/out
  • Currency exchange
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Food delivery
  • Gift/souvenir shop
  • Laundry service
  • Luggage storage
  • Safety deposit boxes
  • Salon
  • Shops
  • Smoking area
  • Wheelchair accessible

For the kids

  • Babysitting service
  • Family room
  • Swimming pool [kids]

Land sports

  • Golf course (within 3 km)

Access

  • Check-in/out [express]
  • Front desk [24-hour]
  • Pets allowed
  • Security [24-hour]

Getting around

  • Airport transfer
  • Car park [free of charge]
  • Car park [on-site]
  • Rental car
  • Taxi service
  • Valet parking

Available in all rooms

  • Accessible by elevator
  • Air conditioning
  • Bathrobes
  • Bathtub
  • Blackout curtains
  • Carpeting
  • Cleaning products
  • Closet
  • Clothes dryer
  • Clothes rack
  • Coffee/tea maker
  • Complimentary tea
  • Daily housekeeping
  • Daily newspaper
  • Desk
  • Dressing room
  • Fire extinguisher
  • Free bottled water
  • Free instant coffee
  • Hair dryer
  • In-room safe box
  • Interconnecting room(s) available
  • Internet access – wireless
  • Ironing facilities
  • Linens
  • Locker
  • Mini bar
  • Mirror
  • Non-smoking
  • Pool facilities
  • Private bathroom
  • Refrigerator
  • Safety/security feature
  • Satellite/cable channels
  • Scale
  • Seating area
  • Separate shower/bathtub
  • Shoeshine kit
  • Shower
  • Shower chair
  • Sleep comfort items
  • Slippers
  • Smoke detector
  • Socket near the bed
  • Soundproofing
  • Swimming pool [direct access]
  • Telephone
  • Toiletries
  • Towels
  • Trash cans
  • Wake-up service
  • Wi-Fi [free]
Food and dining
Breakfast options
  • American
  • Continental
  • Full English/Irish
  • Buffet
Restaurants on site

Al Shindaga

  • Cuisine: International
  • Menu: Buffet, A-la-carte
Location
Al Maktoum Street, Deira, Dubai, United Arab Emirates, 56262
Excellent
Location

8.0

Airports

  • Dubai International Airport (DXB)
    4.7 km 28 min drive

Hospital or clinic

  • Dr. Marai Dental Clinic
    120 m

Shopping

  • The Dubai Mall
    8.1 km

Convenience store

  • Circle K
    1.0 km 18 min walk

Cash withdrawal

  • ATM on-site
What's nearby

Popular landmarks

  • Dubai Creek
    2.3 km
  • The Dubai Mall
    8.1 km
  • Dubai Aquarium & Underwater Zoo
    8.3 km
  • Burj Khalifa
    8.5 km
  • The Dubai Fountain
    8.6 km
  • Wild Wadi Waterpark
    18.9 km
  • Burj Al Arab
    19.1 km
  • Ski Dubai
    20.2 km
  • Dubai Miracle Garden
    23.7 km
  • Atlantis Aquaventure Waterpark
    24.6 km

Nearby landmarks

  • Speedway Mini Mart
    120 m
  • Dr. Marai Dental Clinic
    120 m
  • S Rana Mini Mart
    240 m
  • Issimo
    240 m
  • Families Supermarket
    260 m
  • Al Dana Centre
    270 m
  • Velvet Lounge
    320 m
  • mid east polyclinic
    350 m
  • bin arab dental clinic
    360 m
  • Lujan Grocery
    370 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-1 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 2-12 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 13 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • The property reserves the right of admission. Accommodation can be denied to guests posing as married couples if suitable ID proof is not presented at the time of check-in.
  • A tourism tax will be charged directly at the property.
  • Children under 12 years old stay for free if using existing bedding.
  • Children under 5 years old will receive breakfast free of charge.
  • Children between 5-11 years of age will be charged half the adult price for breakfast.
  • When booking more than 5 rooms, different policies and additional supplements may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from14:00
  • Check-out until12:00

Getting around

  • Airport transfer fee80 AED
  • Distance from city center1.0 km
  • Travel time to airport (minutes)15

Extras

  • Breakfast charge (unless included in room price)75 AED
  • Daily Internet/Wi-Fi fee60 AED

The property

  • Number of bars/lounges2
  • Number of floors11
  • Number of restaurants1
  • Number of rooms 212
  • Year property opened1997
  • Most recent renovation2014

Reviews of Carlton Palace Hotel from real guests

Provided by verified guests of Agoda
8.0
/
10
Cleanliness8.2
Facilities7.8
Location8.0
Room comfort and quality8.5
Service8.2
Value for money8.2
High score for Dubai
Rating
9+ Exceptional (567)
8-9 Excellent (263)
7-8 Very Good (268)
6-7 Good (102)
<6 Below Expectation (281)
Time of the year
Mar - May (322)
Jun - Aug (376)
Sep - Nov (383)
Dec - Feb (400)
Don't miss out!Properties in Dubai are being booked every minute!
All guests (3,033)
All room types
All languages

Show reviews that mention 

Showing 1,481 verified guest comments
12345
9.6
Exceptional
Ravi
Couple
Deluxe Room
Stayed 3 nights in November 2019

Excellent location, Neat and Clean hotel”

Excellent location, 5 minutes walk from Union (interchange station for Red and Green line) and Al Rigga Metro Station. Airport, all major attractions including MOTE and Dubai Mall/Burj khalifa could be reached using Metro. Rooms are nicely done and quite luxurious, very neat and clean. Breakfast is good but services could be better with added staff and control over refilling. Staff is attentive and quite sensitive to guest's needs. What we found missing in room was an iron and ironing board, a must for travellers. Also, a pair of slippers could also add value to overall hygiene and cleanliness. Overall, a great experience and a recommended option for a quite and relaxed stay. Adam is a charming young man at the Front Desk, deserves a mention. As also the tall Omelette Chef in the restaurant, always eager to serve you well. Thanks a ton guys at Carlton Palace, Dubai.

Reviewed November 08, 2019

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Dear Valued Guest, Thank you for choosing to stay at The Carlton Palace Hotel. Also, our appreciation for your kind words regarding your experience with us. We look forward to welcoming you back! Yours sincerely, Hosni Abdelhadi Group Managing Director, Carlton Hotels

Responded November 13, 2019
Carlton Palace Hotel
10.0
Exceptional
michael from United States
Solo traveler
Deluxe Room
Stayed 1 night in December 2016

Great Stay”

Booked the Carlton Palace last minute and what I paid for the stay and what I was provided almost made me feel guilty (LOL). What an amazing hotel. Check-in was quick and the room was clean. Room Service was the best I have had (both Staff and Food prepared) in all my time coming through Dubai. I had an odd request and when presented it to the staff they immediately took action and provided a solution. I cannot thank the staff enough for the enjoyable stay. Will stay at this hotel on future trips.

Reviewed December 05, 2016

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8.8
Excellent
Atul from India
Family with teens
Deluxe Room
Stayed 3 nights in April 2018

Excellent”

We were a family of 10 that included 2 older children and 2 young children and the choice of this hotel proved to be an excellent value for money during our stay in Dubai. The hotel is clean and the rooms are spacious. The hotel is 20 years old but since it is well maintained, it carries a charm of it's own. The breakfast spread was good and vegetarians in our group also had choice of food. Children, especially the young ones enjoyed the well maintained swimming pool facility on the roof top. Overall, enjoyed our stay at Carlton Palace Dubai!

Reviewed April 21, 2018

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Dear Valued Guest, Thank you for staying at The Carlton Palace Hotel. I would like to offer our gratitude for your kind review of our property. It is our pleasure to know that you have a pleasant stay with us. We highly appreciate your comments and I have shared your feedback with my entire team; it is a motivation for us to keep on improving. We certainly cannot wait to welcome you back soon. Yours sincerely, Hosni Abdelhadi Group Managing Director, Carlton Hotels

Responded April 21, 2018
Carlton Palace Hotel
9.2
Exceptional
Dianne from Philippines
Solo traveler
Single Superior
Stayed 1 night in June 2020

Relocated to Downtown”

I booked Carlton Palace but when I arrived there, the hotel was closed and I was advised to checked in Downtown. Downtown best points are location, cleanliness and breakfast. For Location, the hotel is just 50 meters away from Financial Center metro station. For cleanliness and comfort, I had a good bath in their clean bath tab and the bed is very comfortable with good linens and soft pillows. All the toiletries are complete. The AC was not that properly working. I moved to another room. Carlton breakfast is so good and filling I was not able to eat the whole meal. The staff except for the black receptionist were all nice. This skinny black lady is very rude and arrogant. Mary, Jeremy and the old Arab guy were very accommodating and helpful.

Reviewed June 12, 2020

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10.0
Exceptional
HSIU from Australia
Couple
Deluxe Room
Stayed 3 nights in August 2018

Nice hotel, good and convenient location very good for what we had paid for ”

Friendly approaching , helpful and well trained staffs at all times, Nice hotel and comfortable room with all things that we need etc I would recommend The Carlton Palace Hotel to anyone that come to Dubai for any occasions,

Reviewed August 15, 2018

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Dear Valued Guest, Thank you for choosing to stay at The Carlton Palace Hotel. Also, our appreciation for your kind words regarding your experience with us. We look forward to welcoming you back! Yours sincerely, Hosni Abdelhadi Group Managing Director, Carlton Hotels

Responded August 16, 2018
Carlton Palace Hotel
8.8
Excellent
Mohammed from United Kingdom
Family with young children
Deluxe Room
Stayed 10 nights in April 2018

Great Hotel With Good Breakfast & Staff”

Stayed at the Carlton Palace for 10 nights. The hotel was nice and traditional. Not contemporary as some may like it but i would always go for traditional and detail. The rooms were big and had a big comfy bed. Staff are friendly and will help you as much as they could. Breakfast was great and had a large variety for everyone. One suggestion and improvement would be if staff could ask for tea and coffee when they sit the customers down at their tables. We were having to ask every morning for tea and coffee but having said that they were quick and friendly. Location for us was perfect, very near to supermarkets, metro, malls, and creek. We prefer the city than beach resort. Swimming pool is ok for us as we had small kids but others may find it small, but nevertheless had plenty of sun lounges and had a cafe bar. Overall a great stay and would definatley be returning again.

Reviewed April 16, 2018

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Dear Valued Guest, Thank you for staying at The Carlton Palace Hotel. I would like to offer our gratitude for your kind review of our property. It is our pleasure to know that you have a pleasant stay with us. We highly appreciate your comments and I have shared your feedback with my entire team; it is a motivation for us to keep on improving. We certainly cannot wait to welcome you back soon. Yours sincerely, Hosni Abdelhadi Group Managing Director, Carlton Hotels

Responded April 17, 2018
Carlton Palace Hotel
8.8
Excellent
Patrick from Sri Lanka
Business traveler
Deluxe Room
Stayed 1 night in March 2019

My pleasant stay at Carlton ”

As usual it was indeed a pleasant at Carlton palace once again. Both the front office manager Mr Shiyam and front desk Hicham are an asset to this hotel. The responsible persons in this hotel should make sure that these two and the rest of the staff who are extremely good in their attitude are well taken care of. In fact I have written a big complaint about Emirates airline and quoted Carlton palace as a test case for them to learn from.

Reviewed March 12, 2019

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Dear Valued Guest, Thank you for staying at The Carlton Palace Hotel. I would like to offer our gratitude for your kind review of our property. It is our pleasure to know that you have a pleasant stay with us. We highly appreciate your comments and I have shared your feedback with my entire team; it is a motivation for us to keep on improving. We certainly cannot wait to welcome you back soon. Yours sincerely, Hosni Abdelhadi CEO, Carlton Hotels

Responded March 14, 2019
Carlton Palace Hotel
10.0
Exceptional
Arezoo from United Arab Emirates
Business traveler
Deluxe Room
Stayed 3 nights in October 2018

Feel comfortable at Carlton palac ”

I went many hotels in dubi most of them not good service and personnel behavior isn't good but Carlton palac is one of the best hotels in dubi personnel very kind and polite especially desk reception..you can feel comfortable in this hotel .you can easily access to every where.. In comper with services the price is Resonable

Reviewed October 15, 2018

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Dear Valued Guest, Thank you for staying at The Carlton Palace Hotel. I would like to offer our gratitude for your kind review of our property. It is our pleasure to know that you have a pleasant stay with us. We highly appreciate your comments and I have shared your feedback with my entire team. Your words are indeed heartwarming. It is a motivation for us to keep on improving. Also, please be rest assured that we have taken note of your feedback with regard to the Concierge Service and we are committed to further improvements to ensure your satisfaction. We certainly cannot wait to welcome you back soon. Yours sincerely, Hosni Abdelhadi Group Managing Director, Carlton Hotels

Responded October 17, 2018
Carlton Palace Hotel
8.4
Excellent
Sefrilline from United Arab Emirates
Family with young children
Deluxe Room
Stayed 1 night in June 2016

The best Staff, Amazing Place, Good Food, Great Stay.”

We stayed in the hotel on 1st week of June 2016. Its not our first time to stay in a good hotel or lets say 4, 5, or more stars, but Carlton Palace Hotel has the best staff ever. Very accommodating and friendly. My daughter enjoyed a lot splashing in their big swimming pool, and she really enjoyed posing and taking photo at the lobby and garden area. We'll definitely recommend to our friends and we'll surely come back.

Reviewed June 28, 2016

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8.8
Excellent
Mohamed from Maldives
Couple
Deluxe Room
Stayed 7 nights in December 2016

A trip to Dubai ”

It's awesome trip staying Carlton is good but there are some things to do 1. pillows on the beds are with rubber covers, because of that we are unable to use it's very hot like burning , but staffs are very help one at restaurant is who is making omelets is outstanding. well guys Carlton Palace hotel very good place to stay

Reviewed December 24, 2016

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10.0
Exceptional
Lakeshia from United States
Solo traveler
Stayed 13 nights in January 2013

Exceptional 5 Star Accomodations ”

Customer Service

The Metropolitan Palace Hotel was truely exceptional raising the bar to international travel. The hotel itself was immaculant, beautiful, clean and friendly. The staff was knowlegable providing assistance to desired destinations in and aroumd the 7Emerites. The moment I arrived they opened my door collected my bags and escorted me to my room unloaded everything unpacked me settled me in and offered complementry water fruits snacks and other goodies. I had the the best view of the Birg Kalifa and city night life. The food was incredible the Cheif is out of this world amoung one of the very best truely Talented Gifted in the art of Food. Shisa on the roof top complete with drinks pool side service complete with swim instructer gym complete with trainers sauna and spa massage room.complete with full staff assistance up to 2am. Room cleaned bedding changed and restocked throughly truned own service in the evening complete with more free goodies Hotel entertainment dancing, movies comedy drinks you name it we had access to it. Money exchange unique gift shop for guests and cab pick up drop off assistance.

Reviewed February 01, 2013

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10.0
Exceptional
William from Australia
Couple
Deluxe Room
Stayed 1 night in July 2016

A great place to stay. ”

We enjoyed our stay at Carlton Palace Dubai, and the staff were excellent and the hotel was spotlessly clean. We will stay there again when next in Dubai.

Reviewed July 09, 2016

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9.6
Exceptional
Catharina from Australia
Couple
Deluxe Room
Stayed 1 night in July 2019

A really beautiful hotel.”

We were only at the Carlton Palace for 24 hours but everything was first class. We requested to stay in our room past the 12 noon checkout time. We were allowed to stay untill 2pm free of charge which was great. The breakfast was very extensive in what was available. The staff were very attentive. The foyer is beautiful with its grand staircase and huge chandeliers. Pools and spas are available.

Reviewed July 13, 2019

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Dear Valued Guest, Thank you for choosing to stay at The Carlton Palace Hotel. Also, our appreciation for your kind word regarding your experience with us. We look forward to welcoming you back! Yours sincerely, Hosni Abdelhadi Group Managing Director, Carlton Hotels

Responded July 14, 2019
Carlton Palace Hotel
9.7
Exceptional
Grandy from Philippines
Couple
Stayed 1 night in July 2015

Great value of money ”

Great location, Comfortable & spacious rooms, convenient for travellers

It was a comfortable stay, the rooms are spacious & clean. Free Wi-Fi to accommodate 3 users. cozy bar & restaurants within the hotel. supermarkets are all around. shopping malls nearby. walking distance to metro stations. via taxi just 5min to Al Ghurair Center mall, 10min to Deira City Center, 15min to Dubai Airport. great hotel amenities and excellent hotel staff.

Reviewed July 21, 2015

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8.3
Excellent
Sairaman from India
Family with teens
Stayed 4 nights in March 2011

Lovely hotel, excellent location”

the rooms were magnificent! staff very professional and helpful

brilliant 5 star hotel, probably the best you can get at this price. to savour the true delight of emirati hospitality at throwaway prices i would strongly recommend this hotel. on arrival our bags were immediately transferred to our rooms and the same process at check-out; none of the usual fuss. the ambience and luxury was quite a novelty in recession struck dubai. the location was central, very close to deira city centre. it was easy access to pretty much everywhere except sheikh zayed road (where the high rises are) all in all, a wonderful, hassle free experience. definitely recommended!

Reviewed April 06, 2011

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8.8
Excellent
Patrick from Sri Lanka
Business traveler
Deluxe Room
Stayed 1 night in March 2019

My stay at Carlton palace for the 32nd time ”

As usual it was a very pleasant stay at Carlton palace. Although I booked two rooms only one was ready at the time of our checkin. They made us very comfortable by upgrading us to two Jnr Suites and gave us one until the other is being cleaned. We didn’t feel bad at all since the front office staff is so friendly, especially Shiyam and Hicham who looks after us every time we come.

Reviewed March 07, 2019

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Dear Valued Guest, Thank you for your feedback. We greatly appreciate any comments made by our valued guests like you, as we constantly strive to achieve the highest quality of standards. It is such a pleasant motivation and encouragement that helps us work harder to meet & exceed your expectations. Sincerely, Hosni Abdelhadi, Group Managing Director, Carlton Hotels

Responded March 11, 2019
Carlton Palace Hotel
8.7
Excellent
Anne from United States
Business traveler
Stayed 3 nights in August 2013

Very convenient and comfortable”

Business centered location, fast check-in, nice staff

This was a business trip, but the staff and conveniences made the work much easier. Nice restaurants, breakfast did not come with the room and was very expensive (even with the room it's expensive) but it was good quality and the staff were very nice and attentive. Comfortable, large bed and bathroom. Good variety of high class bar/restaurant settings for inviting business partners and conducting meetings. Also the perfect business-centered location. For the quality and price compared to similar hotels, and throughout Dubai in general, very good deal!

Reviewed August 26, 2013

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10.0
Exceptional
Shaukat from United Arab Emirates
Solo traveler
Deluxe Room
Stayed 1 night in August 2018

one of my ever preferred property”

my stay with Carlton Palace was exceptionally well as usual and would continue enjoying their hospitality in future as well , but during my this stay they had asked me for security deposit of AED 300 which i have paid through my credit card and now waiting for to get reimbursed to my account , let,s see

Reviewed September 01, 2018

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Dear Mr. Shaukat, Thank you for choosing Carlton Palace Hotel for your stay in Dubai. Our gratitude for the kind words regarding your stay, however, please be rest assured that the balance would be reflected back into your card as soon as your bank lifted the Security Deposit. Assuring you of our best and looking forward to making your next visit a great experience. Sincerely, For Mr. Hosni Abdelhadi, Group Managing Director, Carlton Hotels

Responded September 02, 2018
Carlton Palace Hotel
10.0
Exceptional
Chiara from United Kingdom
Couple
Deluxe Room
Stayed 1 night in May 2019

Elegant and classy hotel in a central area, lovely staff”

The room was very spacious, elegant and clean with comfy bed. The hotel is in a central area but it was very quiet and we had a very nice sleep (just what we needed before our flight back!). The reception/lobby is welcoming and really spectacular, with an impressive chandelier and two big elegant staircases (reminded me of the Titanic first class!). The hotel has also other impressive lounges and an internal restaurant too. We were there for our honeymoon and the staff left us a cake with candles in our room to celebrate! It was such a nice touch! They also helped with directions to explore the city, which was really appreciated. The hotel is close to an area full of restaurants - local and international, plenty of choices, just a few mins away by walk - and is also not far from the Souk (markets) and Creek (docks) area, the old part of Dubai. Definitely recommended!

Reviewed May 27, 2019

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Dear Valued Guest, Thank you for staying at The Carlton Palace Hotel. I would like to offer our gratitude for your kind review of our property. It is our pleasure to know that you have a pleasant stay with us. We highly appreciate your comments and I have shared your feedback with my entire team; it is a motivation for us to keep on improving. We certainly cannot wait to welcome you back soon. Yours sincerely, Hosni Abdelhadi Group Managing Director, Carlton Hotels

Responded May 28, 2019
Carlton Palace Hotel
9.3
Exceptional
Gareth from Poland
Solo traveler
Stayed 1 night in October 2015

Extremely helpful staff in a good value hotel.”

The staff at reception, the care that was taken about the room and the overall promptness of the service.

Travelling alone to an unknown city can be stressful at times - not knowing the language, not knowing the streets and not knowing where to go - however, the staff at the Metropolitan Palace Hotel - in particular Mikaela were incredibly helpful, warm and friendly and thus made my journey a highly enjoyable one. The location is maybe not so close to the most attractive parts of the city, however, just ten minutes away there are some excellent restaurants, the metro is nearby and there is a comfortable feel to the surrounding areas. I would highly recommend this hotel for people who want comfort and calmness rolled into one.

Reviewed November 05, 2015

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