Carlton Palace Hotel
Carlton Palace Hotel
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"The hotel is clean and the rooms are spacious."

Atul

April 21, 2018

Deluxe Room - Bed Carlton Palace Hotel
Deluxe Room - Bed
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Lobby Carlton Palace Hotel
Lobby
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Lobby Carlton Palace Hotel
Lobby
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Interior view Carlton Palace Hotel
Interior view
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See map Carlton Palace Hotel
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Excellent
Location
8.1
See all 47 photos Carlton Palace Hotel
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Carlton Palace Hotel

Excellent location
Stay in the heart of Dubai - See what's nearby
Excellent
From 1293 reviewsSee what guests said
8.3
Recommended by 87% of guests
Value for money8.3
Distance to city center1.0 km
Location rating8.1
Nearest airportDubai International Airport (DXB)
Distance to airport4.9 km
Has restaurantYes
  • 510 meters to public transportation

  • Airport transfer

  • Currency exchange

  • Heart of the city

Room choices
8.5
Excellent
Room comfort & quality
This property is in high demand!Booked 20 times in the last 24 hours | 54 travelers are looking at this property right now
Deluxe Room
Deluxe Room
...
  • City view
  • 32 m²/344 ft²
  • 2 single beds or 1 king bed
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Executive
Executive
...
  • City view
  • 32 m²/344 ft²
  • 2 single beds or 1 king bed
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Junior Suite
Junior Suite
...
  • City view
  • 40 m²/431 ft²
  • 1 king bed
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Superior Room with Breakfast and Lunch or Dinner
Superior Room with Breakfast and Lunch or Dinner
...
  • Non-smoking
  • Shower and bathtub
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Single Room Superior
Single Room Superior
...
  • Shared bathroom
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Single Deluxe
Single Deluxe
...
  • Shared bathroom
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Double Room Deluxe (Without Breakfast)
Double Room Deluxe (Without Breakfast)
...
  • Shared bathroom
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Single Deluxe
Single Deluxe
...
  • Smoking allowed
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Single Room Deluxe (Without Breakfast)
Single Room Deluxe (Without Breakfast)
...
  • Shared bathroom
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Double Executive
Double Executive
...
  • Shared bathroom
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More about Carlton Palace Hotel

More about Carlton Palace Hotel

"Have a very nice stay ."

Reviewed April 6, 2018

Shaheen from Pakistan

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Couple

An overview

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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What to eat nearby

Arabic cuisine
Arabic cuisine
Vista Bar and Terrace
5.2 km Arabic, Bar, Contemporary
The Market Place
5.6 km Arabic, Asian, Halal
Al Khayma at Dubai Marine Beach Resort
6.6 km Arabic, Halal, Lebanese
Mediterranean cuisine
Mediterranean cuisine
Samad Al Iraqi Restaurant
660 m Mediterranean, Seafood
Tajin & Tanjiah
3.8 km Mediterranean, Moroccan
Baku Caspian restaurant and cafe
4.5 km Mediterranean
Asian cuisine
Asian cuisine
Al Haj Bundu Khan
220 m Asian, Halal, Pakistani
Pistahan
490 m Asian, Filipino
Panda Express
500 m Asian, Chinese, Fast food

What they offer

"Staff were friendly and helpful in arranging activities in D..."

Philip from Saudi Arabia

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Couple
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What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

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Some helpful facts

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Real reviews from real guests

Agoda Reviews (1293)Booking.com Reviews (1786)
8.3
Cleanliness8.5
Facilities8.0
Location8.1
Room comfort and quality8.5
Service8.4
Value for money8.3
Provided by verified guests of Agoda
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Room type
Deluxe Room
Executive
Junior Suite
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Showing 811 verified guest comments
12345
10.0
Exceptional
JASER from Jordan
Business traveler
Deluxe Room
Stayed 5 nights in September 2018
always this hotel AMAZING.”
specially I would like to thanks Madame Fatima in the lobby for here kind and respect
Reviewed September 23, 2018
3.6
abdul from Pakistan
Solo traveler
Deluxe Room
Stayed 1 night in September 2018
The manager of carlton is not good hes way of communication is not professional. ”
As above
Reviewed September 23, 2018
10.0
Exceptional
imran from United Kingdom
Group
Deluxe Room
Stayed 7 nights in September 2018
Exceptional”
Great hotel enjoyable stay as usual and great staff always on hand to help you in anyway possible
Reviewed September 21, 2018
10.0
Exceptional
imran from United Kingdom
Group
Deluxe Room
Stayed 9 nights in September 2018
Exceptional”
Great value for money good location and great service
Reviewed September 21, 2018
10.0
Exceptional
Mohamed from Maldives
Business traveler
Deluxe Room
Stayed 3 nights in September 2018
Location is great”
Close to Airport(12-14mins), walking distance to shopping & Dinning , walking distance to Al-Riqqa station, Ideal place to stay On Business Trips
Reviewed September 19, 2018
Dear Mr. Mohamed, Thank you for choosing to stay at The Carlton Palace Hotel. Also, our appreciation for your kind word regarding your experience with us. We look forward to welcoming you back! Yours sincerely, Hosni Abdelhadi Group Managing Director, Carlton Hotels
Responded September 20, 2018
Carlton Palace Hotel
10.0
Exceptional
Adel from Yemen
Business traveler
Deluxe Room
Stayed 1 night in September 2018
Exceptional”
هذة الزيارة الثالثة للفندق، واوصي الجميع بتجربته والاستمتاع بالخدمات التي يوفرها. لقد جربت فنادق عديدة جداً في دبي وهذا افضلها. This is my third visit to for hotel, I do recommend this hotel to everyone to stay and enjoy the services it provides. I have stayed at many hotels in Dubai, this is the best . Special thanks to Ms Fatima Adel redsea-translation.com
Reviewed September 18, 2018
Dear Mr. Adel, Thank you for choosing to stay at The Carlton Palace Hotel. Also, our appreciation for your kind word regarding your experience with us, especially to Ms. Fatima. Please be rest assured that this will be passed on to her personally. We look forward to welcoming you back! Yours sincerely, Hosni Abdelhadi Group Managing Director, Carlton Hotels
Responded September 20, 2018
Carlton Palace Hotel
2.8
Eunice from Philippines
Group
Deluxe Room
Stayed 1 night in September 2018
Wouldnt recommend it ”
Room is depressing, feels like you are staying at a motel. There is a leak at the room that we are staying at, all towels and bathrobe are too old. You can hear everything from outside, running children, music from the bar and people going at it. Everything. Its a 5 star hotel but they do not have anyone who can assist in bringing ordered food from reception. They will be asking you to come to the reception and get it your self. Nobody answers from the concierge. They also have this customer service via whatsapp that no one responds. I dunno. H hotel is a five star hotel. They provide a very good service. J5 hotel at port saeed, a 3 star hotel, does a better job than this hotel. We did not have a comfortable stay here.
Reviewed September 16, 2018
Dear Ms. Eunice, Thank you for choosing Carlton Palace Hotel. Also, our appreciation for your invaluable review and we apologize for the inconvenience caused. Please be rest assured that plans of renovation are already on the pipeline and we acting on it with urgency. For food deliveries, however, as a standard practice, we are requesting guests to pick up their own food for the security of our in-house guests and the Hotel. Should you wish to discuss your experience, you are more than welcome to send us a private message with a number to reach you. Yours sincerely, Hosni Abdelhadi Group Managing Director, Carlton Hotels
Responded September 17, 2018
Carlton Palace Hotel
9.6
Exceptional
Hamida from South Africa
Solo traveler
Deluxe Room
Stayed 2 nights in September 2018
Good value for money near airport near shopping areas like gold soul diners city centre”
Good location close airport shopping areas of deira. 5 star excellent service valet service good breakfast. Beautiful swimming pool on rooftop. Spa on site. Bar and restaurant.very pleasant stay.
Reviewed September 14, 2018
Dear Valued Guest, Thank you for choosing to stay at The Carlton Palace Hotel. Also, our appreciation for your kind rating regarding your experience with us. We look forward to welcoming you back! Yours sincerely, Hosni Abdelhadi Group Managing Director, Carlton Hotels
Responded September 17, 2018
Carlton Palace Hotel
2.0
Adel from Yemen
Solo traveler
Deluxe Room
Stayed 1 night in September 2018
Acceptable”
It's a great hotel and a very courteous and hospitable staff, special thanks to Ms.Fatima Sefri the Guest Service manager إنه فندق رائع وفريق عمل مهذب ومضياف للغاية ، شكر خاص لسيدة فاطمة سفري مديرة خدمة النزلاء Adel redsea-translation.com
Reviewed September 13, 2018
عزيزي الضيف الكريم، نود أن نشكرك على اختيارك للبقاء في فندق كارلتون بالاس. نحن نقدر ملاحظاتك القيمة ونتطلع إلى الترحيب بك مرة أخرى. بإخلاص، حسني عبد الهادي المدير الإداري للمجموعة ، فنادق كارلتون
Responded September 17, 2018
Carlton Palace Hotel
5.2
Abdul from Oman
Group
Deluxe Room
Stayed 1 night in August 2018
Above average”
The staff were not welcoming. The hotel is of a four star level. Not really clean. The water in the swimming pool is not chlorinated.
Reviewed September 05, 2018
Dear Mr. Abdul, Thank you for choosing to stay at The Carlton Palace Hotel. Also, our appreciation for your invaluable review/feedback. I would like to offer our sincere apologies for your inconvenience. I have discussed the matter with the Department Heads concerned. I would like to assure you that the necessary improvements and action will be taken to ensure this will not occur in the future. We hope to provide a better experience the next time you stay with us. Yours sincerely, Hosni Abdelhadi Group Managing Director, Carlton Hotels
Responded September 06, 2018
Carlton Palace Hotel
10.0
Exceptional
mohammed from United Kingdom
Couple
Deluxe Room
Stayed 2 nights in September 2018
excellent staff”
nothing bad about this hotel. 10***
Reviewed September 03, 2018
Dear Valued Guest, Thank you for choosing to stay at The Carlton Palace Hotel. Also, our appreciation for your kind word regarding your experience with us. We look forward to welcoming you back! Yours sincerely, Hosni Abdelhadi Group Managing Director, Carlton Hotels
Responded September 05, 2018
Carlton Palace Hotel
8.8
Excellent
Adrian from United Arab Emirates
Business traveler
Double Superior
Stayed 1 night in August 2018
Recent Stay at Carlton Palace”
The stay was indeed value for money. Very friendly welcoming staff. Food: good - whether in-room dining or the breakfast. However, some of the amenities, though in good condition, are obviously aging. However, as I said before, value for money.
Reviewed September 02, 2018
Dear Mr. Adrian, Thank you for choosing Carlton Palace Hotel. Your kind words are very much appreciated. Thank you once again. Please be rest assured that we are committed to further improvements throughout the hotel in 2018 and beyond. I do hope that we will continue to have the pleasure of welcoming you back for many more years to come. Yours sincerely, Hosni Abdelhadi Group Managing Director, Carlton Hotels
Responded September 02, 2018
Carlton Palace Hotel
10.0
Exceptional
Shaukat from United Arab Emirates
Solo traveler
Deluxe Room
Stayed 1 night in August 2018
one of my ever preferred property”
my stay with Carlton Palace was exceptionally well as usual and would continue enjoying their hospitality in future as well , but during my this stay they had asked me for security deposit of AED 300 which i have paid through my credit card and now waiting for to get reimbursed to my account , let,s see
Reviewed September 01, 2018
Dear Mr. Shaukat, Thank you for choosing Carlton Palace Hotel for your stay in Dubai. Our gratitude for the kind words regarding your stay, however, please be rest assured that the balance would be reflected back into your card as soon as your bank lifted the Security Deposit. Assuring you of our best and looking forward to making your next visit a great experience. Sincerely, For Mr. Hosni Abdelhadi, Group Managing Director, Carlton Hotels
Responded September 02, 2018
Carlton Palace Hotel
3.6
S
Group
Deluxe Room
Stayed 3 nights in August 2018
Acceptable”
We have never used a single thing in the mini Bar but they have charged to us
Reviewed August 31, 2018
9.6
Exceptional
Ahmed from Oman
Couple
Deluxe Room
Stayed 3 nights in August 2018
Good environment nice hotel happy to stay”
Good
Reviewed August 27, 2018
Dear Mr. Ahmed, Thank you for choosing to stay at Carlton Palace Hotel. We highly appreciate your time to rate us and we certainly cannot wait to welcome you back soon. Yours sincerely, Hosni Abdelhadi Group Managing Director, Carlton Hotels
Responded August 28, 2018
Carlton Palace Hotel
9.2
Exceptional
Dilshad from United Arab Emirates
Couple
Deluxe Room
Stayed 1 night in August 2018
Exceptional”
Hot front deskl staff must be more co - operative
Reviewed August 26, 2018
Dear Valued Guest, Thank you for choosing to stay at The Carlton Palace Hotel. Also, our appreciation for your kind rating regarding your experience with us. We look forward to welcoming you back! Yours sincerely, Hosni Abdelhadi Group Managing Director, Carlton Hotels
Responded September 17, 2018
Carlton Palace Hotel
5.2
Osama from Saudi Arabia
Solo traveler
Deluxe Room
Stayed 1 night in August 2018
Above average”
I will rate this hotel as 3 stars hotel (at max)
Reviewed August 26, 2018
10.0
Exceptional
Dzidzai from United Arab Emirates
Family with young children
Deluxe Room
Stayed 1 night in August 2018
Very beautiful facilities and excellent staff ”
Nice pool and water was good temperature, my children said the gym was superb
Reviewed August 25, 2018
9.6
Exceptional
Scott from United Arab Emirates
Business traveler
Deluxe Room
Stayed 1 night in August 2018
awesome”
the place itself is very nice and awesome but when it comes to the 11 floor i think you should clean the steam room and the locker area. the rest is okie.
Reviewed August 25, 2018
8.8
Excellent
Liza from United Arab Emirates
Solo traveler
Deluxe Room
Stayed 1 night in August 2018
Good Experience”
Jyoti the front desk clerk was very accommodating & had a ready smile even if it was a very busy day....I appreciate that...the garden n room was awesome...room clean n big...filipino guy for housekeeping very fast to bring my request...all in all a good stay...
Reviewed August 23, 2018
12345
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