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Exterior view, Paradise Hotel Golf and Resort in Likupang
Deluxe Garden View, Paradise Hotel Golf and Resort in Likupang
Lobby, Paradise Hotel Golf and Resort in Likupang
Fitness center, Paradise Hotel Golf and Resort in Likupang
Fitness center, Paradise Hotel Golf and Resort in Likupang
Exterior view, Paradise Hotel Golf and Resort in Likupang
Exterior view, Paradise Hotel Golf and Resort in Likupang

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7.8

Very good

263 reviews

263 reviews

See map
See map

8.0

Excellent

Location rating score

Excellent location
Parking
FREE
Popular landmarks
Tunan Waterfall
16.3 km
Water Park Griya Paniki Indah Manado
25.4 km
Soekarno Bridge
33.1 km
Kienteng Ban Hian Kong
33.4 km
Museum Negeri Propinsi Sulawesi Utara
33.7 km
Closest landmarks
Pulau Napomanuk
8.5 km
Pulau Resaan
10.1 km
Toka Assam
10.2 km
Pulau Tamperong
10.4 km
Pulau Talabe Kecil
10.8 km

Paradise Hotel Golf and Resort

Paradise Tourism Area, Maen Village, East Likupang, North Minahasa, Likupang, Likupang, Indonesia, 95375 - See map

In addition to the standard of Indonesia Care, all guests get free Wi-Fi in all rooms and free parking if arriving by car. Conveniently situated in the Likupang part of Likupang, this property puts you close to attractions and interesting dining options. Rated with 4 stars, this high-quality property provides guests with access to massage, restaurant and fitness center on-site.

Highlights

Check-in [24-hour]

Airport transfer

Excellent view

Free Wi-Fi in all rooms!

Sauna

Indonesia Care

Certifies impeccable cleanliness, hygiene, and contactless safety practices

Facilities

Airport transfer

Car park

Shuttle service

Free Wi-Fi in all rooms!

Fitness center

Spa

Front desk [24-hour]

BBQ facilities

Cheaper than 67% of all properties in Likupang in the last 24 hoursCompared to 3 Likupang properties at Agoda for various dates
Value for money7.9
Distance to city center56 km
Location rating8.0

Rooms available at Paradise Hotel Golf and Resort

Deluxe Garden View
...
  • Room size: 42 m²/452 ft²
  • Garden view
  • 1 double bed
Enter dates to see prices
Deluxe Ocean View
...
  • Room size: 42 m²/452 ft²
  • Ocean (partial view) view
  • 1 double bed
Enter dates to see prices
Deluxe Double or Twin Room with Ocean View
...
  • Room size: 42 m²/452 ft²
Enter dates to see prices
Deluxe Room with Garden View (No Window)
...
    Enter dates to see prices
    Deluxe Room with Garden View (No Window,Area:37)
    ...
      Enter dates to see prices
      Deluxe Room with Sea View (No Window)
      ...
        Enter dates to see prices
        Room Assigned on Arrival
        ...
          Enter dates to see prices
          Grand Deluxe Room
          ...
            Enter dates to see prices
            Deluxe Room with Sea View (No Window,Area:37)
            ...
              Enter dates to see prices

              Frequently asked questions

              Does Paradise Hotel Golf and Resort provide shuttle service for getting around?

              For your convenience when traveling around the city, Paradise Hotel Golf and Resort offers None right at your doorstep making it easy for you to get to places quickly.

              Does Paradise Hotel Golf and Resort offer spa services?

              You can benefit from your stay at Paradise Hotel Golf and Resort far more by taking advantage of the property's accessible spa services that are offered for all its valuable guests to make your evening even better.

              Does Paradise Hotel Golf and Resort provide dry cleaning services?

              Yes! Paradise Hotel Golf and Resort features dry cleaning service that is accessible all throughout your stay, ensuring that you're always looking confident in your favorite outfit. Please contact the property for more information.

              What is the typical travel time to a nearby airport from Paradise Hotel Golf and Resort?

              The average travel time to get from Paradise Hotel Golf and Resort to the airport is 90 minutes, but please keep in mind that the travel time may fluctuate based on traffic, weather conditions, and time of day.

              How many floors does Paradise Hotel Golf and Resort have?

              Paradise Hotel Golf and Resort has a total of 5 floors.

              How many rooms does Paradise Hotel Golf and Resort have?

              Paradise Hotel Golf and Resort has a total of 151 rooms.

              What was the average room rate for Paradise Hotel Golf and Resort been in the past month?

              The average room rate for Paradise Hotel Golf and Resort in the past month is 870942.93 IDR, compared to city's average of 870942.93 IDR.

              What is the average rating that verified Couples' have given to Paradise Hotel Golf and Resort?

              Verified couple travelers that have stayed at this property have given Paradise Hotel Golf and Resort an average rating of 7.4. You can look up on more descriptive customer ratings, and remarks by filtering for a specific type of verified guest travelers down in the review section.

              What is the average rating that past Group travelers have given to Paradise Hotel Golf and Resort?

              Verified group travelers that have stayed at this property have given Paradise Hotel Golf and Resort an average rating of 7.8. You can find more detailed customer reviews and remarks by filtering for a specific type of verified travelers down in the review section.

              What is the closest airport to Paradise Hotel Golf and Resort?

              The closest airport to Paradise Hotel Golf and Resort is Sam Ratulangi International Airport, 26.0 km away.

              What people love about Paradise Hotel Golf and Resort

              • 10

                Exceptional
                Cleanliness

                "Will be back, i love rhe jacuzzi, clean and spacious room, staff very helpfull"

                Lydia

                |

                May 8, 2023

              • 9.2

                Exceptional
                Breakfast

                "Clean and spacious room, breakfast good enough, clean and big pool."

                Lydia

                |

                April 29, 2023

              • 10

                Exceptional
                Location

                "Pristine beach, friendly locals, good food, excellent destination."

                Febriyadi

                |

                January 8, 2023

              Overall rating:

              7.8

              Very good
              263 reviews
              Cleanliness
              7.7
              Facilities
              8.0
              Location
              8.0
              Read all reviews >
              What travelers say they love:
              Great view.
              joanne from Indonesia
              Family with older children
              More about Paradise Hotel Golf and Resort

              More about Paradise Hotel Golf and Resort

              Experience luxury and comfort at Paradise Hotel Golf and Resort in Likupang

              Paradise Hotel Golf and Resort is a 4.0 star hotel located in the beautiful town of Likupang, Indonesia. This hotel offers a wide range of facilities to ensure a comfortable and enjoyable stay for all guests. With 24-hour room service, laundry service, concierge, and daily housekeeping, guests can relax and unwind without any worries. The hotel features a coffee shop, bar, and restaurant, serving delicious meals and refreshing drinks throughout the day. For those who love water sports, the hotel offers both motorized and non-motorized options, as well as diving, snorkeling, and tours. Guests can also indulge in a massage, sauna, or spa treatment, or take a dip in the indoor or outdoor pool. The fitness center is open 24/7 and guests can enjoy a free continental breakfast every morning. Other amenities include safety deposit boxes, airport transfer, luggage storage, and ticket service. The hotel also provides free Wi-Fi in all rooms and public areas, a designated smoking area, and a car park free of charge. With shuttle service, BBQ facilities, and dry cleaning available, Paradise Hotel Golf and Resort is the perfect destination for a luxurious and comfortable stay in Likupang.

              Experience Comfort and Serenity in Paradise Hotel Golf and Resort's Deluxe Garden View Rooms

              Paradise Hotel Golf and Resort's Deluxe Garden View rooms offer a spacious and tranquil retreat with 42 square meters of living space and a plush Double Bed. With a focus on comfort and relaxation, these rooms are the perfect choice for guests seeking a peaceful getaway amidst stunning natural surroundings.

              A Paradise for Families and Honeymooners

              Paradise Hotel Golf and Resort in Likupang, Indonesia is the perfect destination for families and honeymooners alike. The hotel boasts a great location and friendly, helpful staff that always greet you with a smile. Children will love the swimming pool, while adults can enjoy the 18-hole challenging golf course and water sport facilities. The hotel's crew provides very friendly services, making sure that guests have a comfortable and memorable stay. The hotel also features a big swimming pool, hot pool, and jacuzzi, all with beautiful views of the beach. The classic building with modern rooms inside is a perfect combination of old-world charm and modern amenities. The view is breathtaking, making it a highly recommended destination for honeymooners and families. Overall, Paradise Hotel Golf and Resort is a paradise for anyone looking for a relaxing and enjoyable vacation.

              Experience a Memorable Stay at Paradise Hotel Golf and Resort

              Looking for a luxurious and unforgettable stay in Likupang, Indonesia? Look no further than Paradise Hotel Golf and Resort! With an impressive overall rating of 7.9, guests rave about the exceptional value and top-notch facilities. The hotel's location also receives high marks at 8.0, making it the perfect base for exploring the surrounding area. While the cleanliness and staff performance receive slightly lower scores, the resort's stunning amenities and picturesque views more than make up for it. Whether you're looking to relax by the pool or hit the links on the hotel's golf course, Paradise Hotel Golf and Resort promises to provide an unforgettable experience for all guests.

              Show less

              Amenities and facilities

              Excellent
              Facilities

              8

              Most talked about facilities

              Breakfast

              3 mentions

              Beach

              3 mentions

              Food & Dining

              2 mentions

              Swimming Pool

              2 mentions

              Languages spoken
              • English
              • French
              • Indonesian
              • Korean
              • Spanish
              Internet access
              • Free Wi-Fi in all rooms!
              • Internet
              • Wi-Fi in public areas
              Things to do, ways to relax
              • Billiards
              • Diving
              • Fitness center
              • Garden
              • Golf course [on-site]
              • Massage
              • Sauna
              • Snorkeling
              • Spa
              • Spa/sauna
              • Swimming pool [indoor]
              • Swimming pool [outdoor]
              • Ticket services
              • Tours
              • Water sports (motorized)
              • Water sports (non-motorized)
              Dining, drinking, and snacking
              • Bar
              • BBQ facilities
              • Breakfast [buffet]
              • Breakfast [continental]
              • Coffee shop
              • Poolside bar
              • Restaurants
              • Room service [24-hour]
              Swimming & soaking
              • Hot spring bath
              Services and conveniences
              • Chapel
              • Concierge
              • Daily housekeeping
              • Dry cleaning
              • Elevator
              • Laundry service
              • Luggage storage
              • Safety deposit boxes
              • Shops
              • Smoking area
              For the kids
              • Family room
              • Kids club
              • Swimming pool [kids]
              Land sports
              • Golf course (within 3 km)
              Access
              • Check-in [24-hour]
              • Front desk [24-hour]
              • Pets allowed
              • Security [24-hour]
              Getting around
              • Airport transfer
              • Car park [free of charge]
              • Car park [nearby]
              • Shuttle service
              Available in all rooms
              • Air conditioning
              • Balcony/terrace
              • Coffee/tea maker
              • Desk
              • Free bottled water
              • Hair dryer
              • In-room safe box
              • Mirror
              • Satellite/cable channels

              Food and dining

              Breakfast options
              • Asian
              • Continental

              Location

              Paradise Tourism Area, Maen Village, East Likupang, North Minahasa, Likupang, Likupang, Indonesia, 95375
              Very good
              Location

              8

              What's nearby

              Popular landmarks
              • Tunan Waterfall
                16.3 km
              • Water Park Griya Paniki Indah Manado
                25.4 km
              • Soekarno Bridge
                33.1 km
              • Kienteng Ban Hian Kong
                33.4 km
              • Museum Negeri Propinsi Sulawesi Utara
                33.7 km
              • Jesus Blesses
                36.6 km
              • Manado Souvenir
                36.7 km
              • Bunaken National Park
                38.2 km
              Nearby landmarks
              • Pulau Napomanuk
                8.5 km
              • Pulau Resaan
                10.1 km
              • Toka Assam
                10.2 km
              • Pulau Tamperong
                10.4 km
              • Pulau Talabe Kecil
                10.8 km
              • Pulau Sahaong
                12.3 km
              • Likupang
                12.6 km
              • Batu Kuhia
                12.7 km
              • Batu Lahalong
                12.8 km
              • Tonggene Kuhia
                12.9 km
              Distances shown are straight-line distances on the map. Actual travel distances may vary.

              Property policies

              Children and extra beds

              Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

              All children are welcome.

              Infant 0-1 year(s)
              Stay for free if using existing bedding.
              Baby cot/crib available upon request
              Children 2-12 year(s)
              Stay for free if using existing bedding.
              If you need an extra bed, it will incur an additional charge.
              Guests 13 years and older are considered as adults
              Must use an extra bed which will incur an additional charge.
              Others
              • When booking more than 5 rooms, different policies and additional supplements may apply.

              Some helpful facts

              Check-in/Check-out
              • Check-in from14:00
              • Check-in until23:00
              • Check-out until12:00
              Getting around
              • Distance from city center56 km
              • Travel time to airport (minutes)90
              Extras
              • Breakfast charge (unless included in room price)95000 IDR
              The property
              • Number of floors5
              • Number of restaurants3
              • Number of rooms 151
              • Most recent renovation2018

              Reviews of Paradise Hotel Golf and Resort from real guests

              Provided by verified guests of Agoda
              7.8
              Cleanliness7.7
              Facilities8.0
              Location8.0
              Service7.7
              Value for money7.9
              High score for Likupang
              Rating
              9+ Exceptional (31)
              8-9 Excellent (14)
              7-8 Very Good (21)
              6-7 Good (7)
              <6 Below Expectation (29)
              Time of the year
              Mar - May (31)
              Jun - Aug (29)
              Sep - Nov (12)
              Dec - Feb (30)

              Show reviews that mention 

              Showing 102 verified guest comments
              12345
              10.0
              Exceptional
              Febriyadi from Indonesia
              Solo traveler
              Deluxe Garden View
              Stayed 1 night in January 2023

              Absolute Beauty”

              The one and the only 4 star resort in Likupang Area, a really good experience staying here, got superb ocean view and a tons of well-maintained wood made gazebo to rest while facing the beach. this resort have unique rounded pool and jacuzzi too. the food is nice, they serve various ala carte asian, indonesian, and western menu. the staffs are really nice and helpful. we can reach this resort directly from Sam Ratulangi Airport using bus named 'Damri', please check the schedule first at their website or contact the airport. public beach around this resort especially Paal Beach is breathtaking beautiful, unfortunately it's unreachable by walking from this resort, must using vehicles to go there. Pristine beach, friendly locals, good food, excellent destination.

              Reviewed January 09, 2023

              See room deals

              10.0
              Exceptional
              tika from Indonesia
              Solo traveler
              Deluxe Garden View
              Stayed 1 night in February 2020

              Awesome ”

              I stay here for a night, but I feel incredible because all of the staff so friendly and many more. Anyway this the best place to see a beautiful sunrise or sunset, I suggest you to bring your own car because no public transportation pass here

              Reviewed August 27, 2020

              See room deals

              7.2
              Very good
              Steven from Indonesia
              Family with young children
              Deluxe Ocean View
              Stayed 4 nights in October 2022

              So much potential ”

              …but right now all I can see is this place going backwards and out of business, mostly due to the pandemic restrictions of the past two years destroying their inbound tourist market. It has a great location, but it’s a double edged sword as it’s also quite a way off the beaten path and there’s not really anything else except the resort and right now, most of the ‘resort’ elements are closed. Classic Catch 22 situation: not enough people so can’t open anything but the bare minimum; but won’t attract many people because it’s just a room in a nice location. Pros: - location on the coast. What a view. - staff try as best they can - golf course has the potential to be brilliant: it’s design and location are great. - rates are cheap to try to drive some business Cons: - location away from any other options: you pretty much have to just stay at the resort. This is a problem with very limited food options. Staff try but there’s only so much they can do. - pool cleanliness so-so - beachside cabanas falling apart - most parts of the resort are closed: resort shop, gym, on site bikes mostly broken, jetty in disrepair. Water park area closed. It’s all just sitting there decaying away waiting for the crowds to return. But what will get them back; certainly not the status quo! 2 nights max probably enough if you do go.

              Reviewed October 16, 2022

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              6.4
              Good
              Merghie from Indonesia
              Family with young children
              Deluxe Ocean View
              Stayed 1 night in December 2022

              Bed and room only OK”

              If you expect to have a luxury facilities, i might say no. (-) Bed and room only is ok, not special, floor sticky, pillow sheets and towel are yellowish, amenities below standard, breakfast is below standard. Watersport didn't operate. (+) Jacuzzi and the beach are the best. Not so kids friendly to swim during the low tide in the afternoon as the coral reef is close to the shore. It has a really nice ocean view from the lobby floor room and they have balcony too. View is really nice, hope it still well maintained after years.

              Reviewed December 28, 2022

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              7.6
              Very good
              joanne from Indonesia
              Family with teens
              Deluxe Garden View
              Stayed 1 night in December 2021

              Very good”

              great view... suitable for chilling

              Reviewed January 07, 2022

              See room deals

              5.2
              Ferdinand from Indonesia
              Family with young children
              Deluxe Ocean View
              Stayed 1 night in April 2022

              Unmaintained property”

              Pros : Good location with complimentary 2 beaches around the corner; huge area Cons : Many facilities offline, broken and unmaintained. Improvement required services.

              Reviewed May 07, 2022

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              4.8
              Ferdinand from Indonesia
              Family with young children
              Deluxe Garden View
              Stayed 1 night in April 2022

              Unmaintained property”

              Pros : Good location with complimentary 2 beaches around the corner; huge area Cons : Many facilities offline, broken and unmaintained. Improvement required services.

              Reviewed May 07, 2022

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              7.2
              Very good
              Kell from Australia
              Family with young children
              Stayed 1 night in July 2016

              Unfinished hotel though still worth a look”

              Stayed here for one night, lured by the 'Wipeout' style water park on offer. If you want some physical fun, this water park will put you to the test - worth staying a night just to experience it. The hotel itself is still in the process of being renovated. The completed rooms currently can stay in still need a bit of work but are decent enough value. What the place really lacks is a decent menu for lunch and dinner - currently mostly sandwiches and noodles - priority needs to be put on getting this sorted out. Unfortunately local to the hotel there aren't any decent outside places to eat in the surrounding village. The pool is massive and quite nice. The beach needs some clean up work which apparently is planned. Given how close the place is to Manado (~1.5hr drive) and the hardcore waterpark, it's definitely worth a stay.

              Reviewed July 21, 2016

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              9.2
              Exceptional
              Sabrina from Indonesia
              Couple
              Stayed 1 night in September 2017

              Great view”

              The service is great, beautiful surrounding view, but the location is not good for those who wants to go out the resort area because it's so far from town. Meals at the restaurant is not value for money.

              Reviewed September 25, 2017

              See room deals

              Dear Ms. Sabrina, Thank you for staying and taking your time to write reviews at Agoda. Regarding the location, our resort is just 50 minutes from the airport, it is suitable for tranquility and regarding food, we will re-considering regarding the price. We look forward to welcoming you and serve you better. Yours sincerely Eko M. Komari General Manager

              Responded February 27, 2018
              Paradise Hotel Golf and Resort
              7.6
              Very good
              Friska from Indonesia
              Couple
              Deluxe Garden View
              Stayed 1 night in June 2017

              some improvement will make it perfect”

              I love the white sand beach in front of this resort and the swimming pool for great view while sunset. Room is also good and clean. They have convenient store and indoor play room for kids. The restaurant menu is average and taste also average, for breakfast taste is good. I guess it will be better if they served more options for restaurant meal. Overall, we are happy to stay there.

              Reviewed July 08, 2017

              See room deals

              8.4
              Excellent
              Maya from Indonesia
              Family with young children
              Deluxe Ocean View
              Stayed 2 nights in June 2018

              Place of solitude”

              This hotel is 1.5hr drive from the city centre. It is by a private beach, with a water park you can play at from 9-16 but need to pay for admission. For locals its Rp. 80.000. You can rent a glassbottom boat to see the corals by the bay. The rooms are big but the aminities are limited. Breakfast is very standard so is their restaurant. Can’t go anywhere else to eat because its very secluded.

              Reviewed July 01, 2018

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              8.0
              Excellent
              Parasian from Indonesia
              Group
              Deluxe Garden View
              Stayed 1 night in April 2018

              Nice view”

              It has nice room, nice view complete with 18 holes challenging golf course and water sport facilities.

              Reviewed April 17, 2018

              See room deals

              Dear Parasian, Warmest greetings from Casabaio Paradise Resort, Thank you for your good reviews at Agoda, we are very delighted to hear that you have a very good experience with us here, in Casabaio. We are keep on striving to give at our best service to create the memorable stay for our guest. We are looking forward to welcoming you again in the near future. Yours sincerely, Eko M. Komari General Manager

              Responded April 18, 2018
              Paradise Hotel Golf and Resort
              7.6
              Very good
              Jodie from Indonesia
              Family with teens
              Stayed 1 night in July 2016

              Beautiful place for family Leisure”

              I was stay here only 1night but i think its never enough for filled your holidays. I got room with beach n pool view and that was awesome enough. You can see sunrise dan sunset clearly from your room. Their staff very helpfuly. Room clean, with all amenities. But not equiped with device to reduce noise so its little offend. That place far from city so, compatible for quiet holiday. But, overall a good hotel.

              Reviewed July 10, 2016

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              8.4
              Excellent
              rolando from Indonesia
              Family with teens
              Deluxe Ocean View
              Stayed 1 night in September 2019

              What a beautiful place”

              Beautiful place combine the swimming pool view and the beach view, classic building but modern room inside, nice and clean. The swimming pool nice complete with jakuzzi, but unfortunately the pool no have lighting for night swimmers. Very Friendly services crew, they always give us smile. Not really like the breakfast, meal mostly cold, but love the orange juice. Me and whole family really enjoy stay there...

              Reviewed September 23, 2019

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              10.0
              Exceptional
              Sylvia from Indonesia
              Family with young children
              Deluxe Ocean View
              Stayed 1 night in August 2019

              The best hotel at Manado”

              The hotel is so big& nice. It has the big swimming pool, hot pool & jacuzzi. The view is very nice. It's very recommended for honeymoon & family. The breakfast is ok.

              Reviewed October 20, 2019

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              5.2
              Karel from Indonesia
              Family with young children
              Deluxe Garden View
              Stayed 1 night in April 2019

              Not so fancy resort”

              The relatively low price might be alluring; but overall, the resort falters. The pool was dirty (I can’t see recirculation on the pool water!), I do not recommend anybody to use the pool. Restaurant had little selection for food and taste was not good at all. Room was okay but we had some gecko droppings right in front of our window to the balcony. The staff were friendly and responsive, but it felt like they were simply not properly skilled/trained in the hospitality business. The only saving grace for this property is the view. The sunset is gorgeous. This hotel would have to improve all across the board for us to come back there.

              Reviewed April 22, 2019

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              4.4
              Rohan from Australia
              Family with young children
              Deluxe Garden View
              Stayed 3 nights in December 2019

              Potential but terrible management”

              The building itself is grand and in a great location, but the hotel is let down by disengaged staff, lack of overall professionalism from the resistance to us upgrading our rooms, unwillingness to provide pool towels, lack of english skills, the list goes on. I was travelling with my family who are locals and even they saw the standard was very low. The kettle in our room was broken, as were the curtain tracks. Only 1 key was provided and my mother had numerous issues with access. Food was scarce at the buffet after 8am. The resort itself looks tired and some furniture was broken. Don’t even try to use the spa - advertised prices are bumped up 3 x the price on inquiry, and having woken up the masseuse from a side room (seriously!), it was unlikely she could have stayed awake for the duration anyway. Management is seriously lacking in this hotel. Don’t waste your money.

              Reviewed December 24, 2019

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              8.0
              Excellent
              Donal from Indonesia
              Family with young children
              Deluxe Ocean View
              Stayed 1 night in May 2019

              Great for Money Value at resort class”

              place and room are nice, you also get the best favorite hot tub which is almost anytime favorite place, nice beach but beach sand is not really good, for best beach view position, try to get higher floor such as 3rd or above as 1st and 2nd is blocked by lot of trees.

              Reviewed May 11, 2019

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              2.8
              Gilda from Indonesia
              Couple
              Deluxe Garden View
              Stayed 2 nights in April 2019

              Looks like a dirty abandoned hotel”

              I booked the hotel for a group of my guests that are coming for my wedding in Manado. I had HIGH expectation considering when I came last year it looks like it has a potential. But unfortunately, I realised last year the owner of the hotels were there and were doing some renovations so the hotel was clearly looked more maintained and clean. While this time it was not up to standard. 1. The Hallway to the rooms was very dirty, Not swept and maintained 2. The Pool was dirty and looked like that it was only clean when we arrived and started swim in the pool 3. There were only 1 towel ready for the guests in the pool when we asked the first time. As if like they don’t have many guest so they did not prepare many towels before we arrive. 4. There were “funny” smell around the hotel 5. There were not many staff that are confident enough to speak english to the guest 6. The staff needed more training for customer service. We need smiling, friendly, welcoming face. We need staff that makes us feel welcome and always there to help us. 7. Hotel seems very quiet. The ambience of the hotel need some upgrade. Maybe some music in the lobby and bar, some nice smelling air freshner or candles or aroma theraphy. 8. facility is good. Big pools and hot spa. 9. Food was good The only thing we enjoy was that we realised we were the only big group there and there were not many other guests so we get to use the pool facilities alot, the hot spa, make some noise and no one complain. I feel like if only the customer service is improved and the staff can make us feel comfortable and welcomed, if only the hotel is cleaner, the ambience better. We will have more enjoyable time.

              Reviewed May 01, 2019

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              3.2
              지영 from Indonesia
              Family with young children
              Deluxe Garden View
              Stayed 5 nights in August 2017

              Worst place in my experience”

              This hotel is not ready for anything. The beach is under construction so not for enjoying..just looking and taking photo is possible. Internet was not ready, the connection was so bad that I have to use my mobile for work. There were just 1 restaurant available which serves just few menu. Can you imagine you have to eat same menu for every meal... There were just 2 bath towers and nothing else, bath soaps and shampoo was in refillled container. Kids pool was under construction and in pool I saw many dirts. Water sports was ok and the staff there were nice (Only nice thing in this hotel) No Diving was available so do not trust website. This place is too far from tourist site so it was tired and costly. It was 1 and half hours drive from city and there is just small place for water sports and snorkeling with extra cost..no beaches to play... so after we had 1 minahasa tour and 1 water sports plus snorkelling, and same meal for 2 days(fried rice-too spicy for kid, sate, steamed rice, hamburger) we decide to check out. We do not want waste our vocation here. I told them I will check out and want refund for 3 nights (its ok to have penalty), they said they can not..I have to pay whole 5 nights. I checked out and find another hotel.. It was my worst hotel. They should not open unless they really are ready to serve or at least mention those services which are not available so one should know what to expect.. I expected beaches and diving facilities as it is in website and other internet pages but it was not there..I never thought I would face staying there for 5 days eating same food everyday.. I learn my lesson, do not trust website. Choose hotels with name value..

              Reviewed August 18, 2017

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              12345
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