Cassells Al Barsha Hotel
Cassells Al Barsha Hotel
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7.6
Very good

"The hotel was excellent for its price and location"

Mohammed

|

February 22, 2018

Bed Cassells Al Barsha Hotel
Bed
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Lobby Cassells Al Barsha Hotel
Lobby
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Lobby Cassells Al Barsha Hotel
Lobby
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Interior view Cassells Al Barsha Hotel
Interior view
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See map Cassells Al Barsha Hotel
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Excellent
Location
8.3
See all 6 photos Cassells Al Barsha Hotel
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What guests are saying:
Everything is perfect , Friendly staff & near metro & clean room
BINEESH from United Arab Emirates
Couple
Receptionist Grace needs to be more polite in dealing with their customer, I am not that much happy with her way of how she have treated me.
FLORENCE from United Arab Emirates
Business traveler
nice hospitality and the staff are very pro
Ziad from United Arab Emirates
Business traveler
The staff are not welcoming nor inviting. Spoke to them on the phone, and as if they are not trained how to speak with their guests. End of the call they just hang up. Slow booking process, poor and untrained front desk staff.
Bianca from United Arab Emirates
Couple
The hotel is very good in location and stay.
Zhen from China
Business traveler
3 mins from sharaf DG metro Food venues aroumd the hotel Clean and spacious (stayed in a 1BR) Absolute value for money
Christy from Sri Lanka
Business traveler
Good clean
Jeffrey from United Arab Emirates
Solo traveler
Everything is perfect. The one drawback that I didn't like is the long mileages I had to walk to reach the room. If there were another lift it would help a lot.
Omar from United Arab Emirates
Solo traveler
Nice breakfast
Aravind from India
Business traveler
Walking Distance from Sharaf DG. Service is very Quick & to name one person that would be Baburam from Home Service/Room.
Rupesh from India
Solo traveler

Cassells Al Barsha Hotel

Excellent location
What's nearby?
Very good
From 1083 reviewsSee what guests said
7.6
/
10
Very good value for money
7.8
Recommended by 80% of guests
Value for money7.8
Distance to city center20 km
Location rating8.3
Nearest airportDubai International Airport (DXB)
Distance to airport23.3 km
80%

would recommend to a friend

Agoda Preferred Property

  • 60 meters to public transportation

  • Airport transfer

  • Currency exchange

  • Free Wi-Fi in all rooms!

Room choices
7.8
Very good
Room comfort & quality
This property is in high demand!Booked 12 times since yesterday
Standard Room King Bed
Standard Room King Bed
...
  • Room size: 35 m²/377 ft²
  • City view
  • 1 king bed
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Family Room
Family Room
...
  • Room size: 76 m²/818 ft²
  • City view
  • 1 king bed & 2 single beds
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1 Bedroom Suite
1 Bedroom Suite
...
  • Room size: 51 m²/549 ft²
  • City view
  • 1 king bed & 1 king bed
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Standard Room Twin Bed
Standard Room Twin Bed
...
  • Room size: 35 m²/377 ft²
  • City view
  • 2 single beds
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Standard Room with Balcony
Standard Room with Balcony
...
  • Room size: 35 m²/377 ft²
  • City view
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Standard Room
Standard Room
...
  • Room size: 35 m²/377 ft²
  • City view
Enter dates to see prices
Suite Two Bedrooms
Suite Two Bedrooms
...
  • Room size: 120 m²/1292 ft²
  • Balcony/terrace
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Two Bedroom Suite
Two Bedroom Suite
...
  • Bathtub
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Standard Single Room
Standard Single Room
...
  • Shower and bathtub
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Double room - De Luxe
Double room - De Luxe
...
  • Bathtub
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Have a question for Cassells Al Barsha Hotel?

What people love about the property

  • 9.6
    Exceptional

    "Good money for value staff was very good I enjoyed my stay"

    Nahar

    |

    April 25, 2017

  • 9.2
    Exceptional

    "Stayed here a few times and always good value."

    Damien

    |

    April 25, 2017

  • 10.0
    Exceptional

    "Excellent service"

    FATIMA

    |

    April 5, 2017

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More about Cassells Al Barsha Hotel

More about Cassells Al Barsha Hotel

9.2
Exceptional

"Great value for money."

Kristina

|

September 22, 2017

An overview

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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What to eat nearby

American cuisine
American cuisine
Johnny Rockets
790 m American
Oushe Gourmet Bakeshop
1.4 km American, Cafe, French
The Hide
2.1 km American, Gluten Free, Steakhouse
Mediterranean cuisine
Mediterranean cuisine
Serena's Seafood
160 m Mediterranean, Seafood, Soups
Doner Kebap
5.6 km Mediterranean
Le Pirate Restaurant
5.7 km Mediterranean
Asian cuisine
Asian cuisine
Kabab Rolls
260 m Asian, Halal, Indian
Mall View Palace Restaurant
710 m Asian, Chinese, Indian
Tikka Cafe
720 m Asian, Halal, Indian

What they offer

8.0
Very good

"Very nice hotel."

Muhammad S.

|

February 7, 2018

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What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
Show more

Property's guest policies

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Some helpful facts

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Real reviews from real guests

Agoda Reviews (1083)Booking.com Reviews (1137)
7.6
/
10
Cleanliness7.5
Facilities7.2
Location8.3
Room comfort and quality7.8
Service7.5
Value for money7.8
Provided by verified guests of Agoda
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All guests (1083)
All room types
Showing 730 verified guest comments
12345
3.2
Yusra from Germany
Solo traveler
Superior Double
Stayed 5 nights in November 2018
Acceptable”
The rooms are small, outdated and poorly furnished. The price is too high for the rooms being offered. Tecom has better hotels with better amenities and room sizes and are cheaper than this. The cleaners were terrible throughout. There was this one cleaner who would give such odd stares and I would constantly hear him fighting outside. They gave me a partitioned room with a door leading to an adjoined room. Because of that I would hear everything my neighbours were doing as if they were in the same room. When I complained about the noise from the neighbours at night they asked me to call the security so they can kick out the residents. They wanted me to call security on the people staying next to me just for using the room normally and did not admit to the fact that their rooms are poorly designed. Overall the vibe was very creepy from the male receptionists to the male cleaners. All female travellers should avoid this place.
Reviewed December 06, 2018
Dear valued guest, Thank you very much for your great comments and support to Cassells Al Barsha hotel by IGH. we really appreciate your detailed challenges that you had encountered while staying with us. Rest assured that all points you mentioned will be discussed for better serving not only you in the future but all our Agoda mutual guests. Once gain, we thank you and wish you and your family always very comfortable stays with us. management team
Responded December 07, 2018
Cassells Al Barsha Hotel
9.2
Exceptional
Hazel from Philippines
Couple
Standard Room Twin Bed
Stayed 1 night in November 2018
Exceptional”
The room was dark even with all the lights on
Reviewed December 08, 2018
Dear valued guest, Thank you very much for your great support to Cassells Al Barsha by IGH. we wish you and family very happy stays with us next time. management team
Responded December 09, 2018
Cassells Al Barsha Hotel
10.0
Exceptional
Amin from Saudi Arabia
Couple
Standard Room Twin Bed
Stayed 2 nights in December 2018
Exceptional”
Everything was fine
Reviewed December 06, 2018
Dear valued guest, Thank you very much for your great support to Cassells Al Barsha hotel by IGH. wish you always very happy stays with us. management team
Responded December 07, 2018
Cassells Al Barsha Hotel
10.0
Exceptional
Elizabeth from United Arab Emirates
Solo traveler
Standard Room King Bed
Stayed 1 night in August 2018
Excellent location, opposite sharaf DG metro ”
Has a beautiful large reception area with a circle of sofas., where you can sit and relax, and mingle with other guests. So if you are on your own you don't feel lonely. It also has an excellent karaoke bar beside reception with constant entertainment. It has a very large gym with all fully functioning state of the art exercise machines, and weights etc plus table tennis. It also has a sauna and a pool. The rooms are very pleasant and the bed is excellent. The satellite TV has many good channels unlike some more expensive hotels, and the staff are wonderful.
Reviewed October 08, 2018
Dear valued guest, Thank you very much for your impressive comments about Cassells AL Barsha hotel by IGH. we do appreciate your great feedback and we always wish you and your family very happy stays with us. with our sincere compliments, management team and staffs
Responded October 12, 2018
Cassells Al Barsha Hotel
8.8
Excellent
Nazareth from Philippines
Couple
Stayed 1 night in August 2018
Very close to the metro”
Location is good since you can easily get to the metro. Very close. The room is also big and the staff are also very nice and they offer free shuttle services to some malls or go-to-places. I just didn’t like the smell of the room and that I saw a cockroach in the room, which I’m very particular with.
Reviewed August 20, 2018
Dear valued guest, Thank you so much for your great support to Cassells Al Barsha Hotel. we do apologize for any inconvenience caused during your stay with us. wish you always a very pleasant stay with us.
Responded August 22, 2018
Cassells Al Barsha Hotel
8.4
Excellent
Bianca from United Arab Emirates
Couple
Standard Room Twin Bed
Stayed 1 night in June 2018
Poor Customer Service”
The staff are not welcoming nor inviting. Spoke to them on the phone, and as if they are not trained how to speak with their guests. End of the call they just hang up. Slow booking process, poor and untrained front desk staff.
Reviewed June 25, 2018
Thank you for your great support and wish to serve you again shortly. kindly accept our sincere apology for any inconvenience caused.
Responded July 31, 2018
Cassells Al Barsha Hotel
9.6
Exceptional
Ayub
Family with young children
Standard Room King Bed
Stayed 4 nights in October 2018
Good hotel for family.”
This hotel is located very near to metro station. Access to restaurants, supermarket and laundry is very easy as they are near by. Hotel staff is excellent they understand their guest problems and tries to resolve ASAP. They need to control their air conditioning systems as we found room was freezing cold and no effect even after turning OFF the AC from its controller still the cold air was blowing out from the vents. I had a sore throat on the next day. Requested hotel staff to change the room and they have given us a warm room.
Reviewed November 02, 2018
Dear valued guest thank you so much for great support to Cassells Al Barsha hotel facilities and staffs. we really appreciate you impressive comments and we wish you very happy stays always with us. management team and staffs
Responded November 06, 2018
Cassells Al Barsha Hotel
9.2
Exceptional
Les from Australia
Couple
Standard Room King Bed
Stayed 2 nights in October 2018
Good for a stop over through Dubai”
Stopped here just for the night for a stop over on our way home, the hotel was good value and the rooms were fabulous, clean and tidy with comfortable beds. The roof top pool and bar are wonderful as the sun goes down.
Reviewed October 25, 2018
Dear valued guest, your impressive comments about Cassells Al Barsha Hotel give us support to serve not only you better but all other valued guests. Thank you so much for your great feedback and we wish you very happy days. management
Responded October 26, 2018
Cassells Al Barsha Hotel
9.6
Exceptional
Justin from United Arab Emirates
Solo traveler
Standard Room King Bed
Stayed 1 night in October 2018
extra spacious rooms and silent and cosy lightings”
loved the stay here except the check in and check out was not organized and they asked me to wait and they will call but I saw them entertaining other walk in clients... apart from this everything was absolutely fantastic
Reviewed October 16, 2018
Dear valued guest, Thank you very much for your great support to Cassells Al Barsha. we do sincerely apologized for any accidental inconvenience caused to you during the process of check in and out. we always wish you and your family very happy stays with us. management team and staffs.
Responded October 16, 2018
Cassells Al Barsha Hotel
10.0
Exceptional
Ahmed
Business traveler
Stayed 1 night in September 2018
Ahmed Masoud”
I would like to book again the same hotel Cassells in my next trip ,highly recommended for a single or solo traveler or a couple , a sure thing you will enjoy it with peace in mind once you reach there Excellent staff and very professional receptionist , clean and nice rooms great location close to metro station Sharaf DG only 2 minutes walking all services around like super markets and restaurants also cafe and 24 hour pharmacy nearby
Reviewed September 02, 2018
Dear Mr. Ahmed, Thank you very much for your valuable feedback about Cassells Al Barsha Hotel managed by IGH. Res assured that the impressive comments that you have shared on line with us give both staff members and management team the motivation and definitely empowering all the team to restore no efforts in order to make our valued guests' stays with us always enjoyable and remarkable. Once gain, Thank you so much and wish to serve you again soon. management team
Responded September 02, 2018
Cassells Al Barsha Hotel
6.0
Donna from United Arab Emirates
Couple
Standard Room Twin Bed
Stayed 1 night in July 2018
Above average”
It's a nice place to stay but there is no room service for cutlery because it is not allowed by the management. The next day we went out for lunch and requested to clean our room, when we came back indeed it was done but the beddings were not changed.
Reviewed July 22, 2018
Thank you for your great support and wish to serve you again shortly.
Responded July 31, 2018
Cassells Al Barsha Hotel
2.0
michelle from United Arab Emirates
Solo traveler
Stayed 1 night in June 2018
Avoid this hotel ”
I have called a day before to inform them that iwill arrive early hence needs early check in. Told them i have 2 weeks consecutive booking to this hotel and the will be arriving around the same time the following week. The receptionist say that he can accomodate me earliest would be 11am. I came in earlier and was asking to check in our bag while I eat outside to wait until 11am. The receptionist was very rude to me saying that they will only let us check in at 2 pm or pay an early check fee of 150 aed which is understandble but the way he was talking to me is unaaceptable. The receptionist was so rude to me and should not be in the reception or anywhere near customer service. I have ask him if i can leave my bag so i can go out and wait for the assigned check in time, but no clear instruction were given. Rooms are also old and dirty! If you have other option please avoid this hotel. I have cancelled my booking for the following week and is now looking for other hotel near the area.
Reviewed June 19, 2018
Thank you for your great support and wish to serve you again shortly.kindly accept our sincere apology for any inconvenience caused.
Responded July 31, 2018
Cassells Al Barsha Hotel
8.4
Excellent
Vernick from United Arab Emirates
Couple
Standard Room King Bed
Stayed 1 night in November 2018
Thumbs up”
The property is good. Value of money is worth it. Just the choices of food at breakfast is limited but the rest of the experience was fine. Will be back maybe.
Reviewed November 03, 2018
Dear valued guest, Thank you very much for your superb feedback about Cassells Al Barsha hotel. we always wish you and your family very pleasant stays with us. management and staffs
Responded November 06, 2018
Cassells Al Barsha Hotel
10.0
Exceptional
andrew from United Kingdom
Business traveler
Standard Room Twin Bed
Stayed 1 night in September 2018
good”
I really liked it here
Reviewed October 21, 2018
Dear valued guest, Thank you so much for your great support to Cassells Al Barsha Hotel, we do appreciate your valuable feedback and wish you always very happy stays with us. Best regards, Management team and staffs
Responded October 22, 2018
Cassells Al Barsha Hotel
8.0
Excellent
Mohamed from United Arab Emirates
Solo traveler
Standard Room Twin Bed
Stayed 1 night in October 2018
Clean, Quite, Parking at Basement and good services”
Clean, Quite, Parking at Basement and good services
Reviewed October 14, 2018
Dear valued guest, Thank you very much for your great support to Cassells Al Barsha hotel managed by IGH. we always wish you a very happy stay with us. management team
Responded October 15, 2018
Cassells Al Barsha Hotel
10.0
Exceptional
Ali from United Arab Emirates
Couple
Standard Room Twin Bed
Stayed 1 night in October 2018
Exceptional”
Everything was great unless the sound form anther room was so loud music tell 3:00 Am
Reviewed October 13, 2018
Dear valued guest, Thank you so much for your great and usual support to Cassells AL Barsha Hotel by IGH. we wish you always very pleasant stays with us. management and staffs
Responded October 15, 2018
Cassells Al Barsha Hotel
10.0
Exceptional
Jacky from United Arab Emirates
Solo traveler
Standard Room Twin Bed
Stayed 1 night in September 2017
Great location, price and staff ”
I didn't avail of breakfast but there's a supermarket across the road so you can get your own stuff. Fridge in the room to keep things cold, very quiet room in great location (at the back of the metro station). Staff were friendly and accommodating and the pool is lovely with the bar serving alcohol. Thers free on site parking for customers. I'd definitely go again :)
Reviewed September 21, 2017
Thank you for your great support to Cassells AL Barsha Hotel. wish to serve you again shortly. management
Responded August 02, 2018
Cassells Al Barsha Hotel
10.0
Exceptional
Mahmood from Pakistan
Business traveler
Stayed 8 nights in August 2013
Best Hotel in Dubai”
Best Hotel in Dubai
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Reviewed September 07, 2013
Thank you for your great support and wish to serve you again shortly.
Responded August 02, 2018
Cassells Al Barsha Hotel
10.0
Exceptional
Mahmood from Pakistan
Business traveler
Stayed 2 nights in August 2013
Best Hotel in Dubai”
Best Hotel in Dubai
Best Hotel in DubaiBest Hotel in DubaiBest Hotel in DubaiBest Hotel in DubaiBest Hotel in DubaiBest Hotel in DubaiBest Hotel in DubaiBest Hotel in DubaiBest Hotel in DubaiBest Hotel in DubaiBest Hotel in DubaiBest Hotel in DubaiBest Hotel in DubaiBest Hotel in DubaiBest Hotel in DubaiBest Hotel in DubaiBest Hotel in DubaiBest Hotel in DubaiBest Hotel in DubaiBest Hotel in Dubai
Reviewed September 07, 2013
Thank you for your great support and wish to serve you again shortly.
Responded August 02, 2018
Cassells Al Barsha Hotel
10.0
Exceptional
Mahmood from Pakistan
Business traveler
Stayed 4 nights in August 2013
Best Hotel in Dubai”
Best Hotel in Dubai
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Reviewed September 07, 2013
Thank you for your great support and wish to serve you again shortly.
Responded August 02, 2018
Cassells Al Barsha Hotel
12345
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  • Excellent location
  • Mall of the Emirates
  • Sharaf DG Metro Station is within 0.06 km