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Castle Hilo Hawaiian Hotel

"This is the best resort on Banyan Dr!"

Corwin - January 27, 2020
Standard Room Garden View - Room plan Castle Hilo Hawaiian Hotel
Interior view Castle Hilo Hawaiian Hotel
Swimming pool [outdoor] Castle Hilo Hawaiian Hotel
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Castle Hilo Hawaiian Hotel

71 Banyan Drive, Hilo, Hilo (HI), United States, 96720 - See map
Free Wi-Fi
See map
Nearby landmarks
Banyan Gallery 150 m
Blue Kalo 180 m
Banyan Massage Hale 210 m
Banyan Golf Course 430 m
Reeds Bay Beach Co-Park 690 m
Kawamoto Swim Stadium 1.1 km
Francis Wong Stadium 1.4 km
King Kanehameha Statue 1.5 km
Manono Street Marketplace 1.9 km
Hawaii County Property Tax Office 1.9 km

8.8

Excellent

Location rating score

Excellent location
ParkingFREE

This property is in high demand!

7 travelers have booked today.

  • Free Wi-Fi in all rooms!

  • Air conditioning

  • Daily housekeeping

  • Balcony/terrace

  • Bar

Cheaper than 96% of all properties in Hilo (HI) in the last 24 hoursCompared to 50 Hilo (HI) properties at Agoda for various dates
Value for money8.0
Location rating8.8

Rooms available at Castle Hilo Hawaiian Hotel

Very good
Room comfort & quality
7.5
Deluxe Room Ocean View
...
  • Room size: 40 m²/431 ft²
  • Ocean view
  • 1 king bed or 2 queen beds
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1 Bedroom Suite Ocean View
...
  • Room size: 66 m²/710 ft²
  • Ocean view
  • 2 queen beds
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2 Queen Beds Kitchenette Suite
...
  • Room size: 65 m²/700 ft²
  • Garden view
  • 2 queen beds
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Standard Room Garden View
...
  • Room size: 32 m²/344 ft²
  • Garden view
  • 1 king bed or 2 double beds
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Superior Garden View Room
...
  • Room size: 40 m²/431 ft²
  • Mountain view
  • 1 king bed or 2 double beds
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1-Bedroom Banyan Suite W/ Kitchenette
...
  • Room size: 66 m²/710 ft²
  • Balcony/terrace
  • 2 queen beds
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Standard Hotel Room
...
  • Room size: 32 m²/344 ft²
  • Balcony/terrace
  • 1 king bed or 2 double beds
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Junior Suite Garden View
...
  • Room size: 50 m²/538 ft²
  • Garden view
  • 1 king bed
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Superior Hotel Room
...
  • Room size: 32 m²/344 ft²
  • Balcony/terrace
  • 1 king bed or 2 double beds
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Junior Suite w/ Refrigerator
...
  • Room size: 50 m²/538 ft²
  • Balcony/terrace
  • 1 king bed
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Frequently asked questions

What time is check-in and check-out at Castle Hilo Hawaiian Hotel?

Check-in is from 03:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The front desk is always open, day or night.

How do I get to Castle Hilo Hawaiian Hotel?

For those who wish to drive their own cars, Castle Hilo Hawaiian Hotel has a car park on site, as well as additional parking nearby if the first car park is full. Parking is free for guests. Self-parking is conveniently available at the hotel.

Is breakfast offered at Castle Hilo Hawaiian Hotel?

Wake up to a great buffet breakfast at Castle Hilo Hawaiian Hotel. Adults can enjoy breakfast offered with an additional charge of 22 USD if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at Castle Hilo Hawaiian Hotel?

Castle Hilo Hawaiian Hotel features an on-site restaurant for your dining convenience.

What is the smoking policy at Castle Hilo Hawaiian Hotel?

Castle Hilo Hawaiian Hotel does permit smoking in some areas and is not 100% smoke-free. The hotel offers its guests both smoking and non-smoking rooms. You can request your preferred room type during booking, but please keep in mind that rooms are subject to availability.

What is the closest airport to Castle Hilo Hawaiian Hotel?

The closest airport is Hilo International Airport, 3.1 km away from Castle Hilo Hawaiian Hotel.

What restaurants are nearby Castle Hilo Hawaiian Hotel?

Restaurants including Coconut Willy's, Uncle Billy's General Store and Banyan's Restaurant and Bar are popular in Castle Hilo Hawaiian Hotel’s neighborhood which is known as Hilo.

What popular shopping places are close to Castle Hilo Hawaiian Hotel?

Castle Hilo Hawaiian Hotel is located in Hilo area which features shopping places such as Banyan Gallery, Blue Kalo and Manono Street Marketplace.

What are popular attractions near Castle Hilo Hawaiian Hotel?

Castle Hilo Hawaiian Hotel’s location in the Hilo neighborhood makes it close to famous attractions including Reeds Bay Beach Co-Park, King Kanehameha Statue and Pacific Tsunami Museum.

What popular natural sightseeing spots are close to Castle Hilo Hawaiian Hotel?

Castle Hilo Hawaiian Hotel is located within Hilo, which makes it conveniently close to natural sights including Wailoa River State Park and Rainbow Falls.

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Explore the neighborhood

What people love about Castle Hilo Hawaiian Hotel

  • 10.0

    Exceptional
    Staff 

    "Friendly staff, easily accomodated."

    Shannon

    |

    July 1, 2019

  • 7.6

    Very good
    Spaciousness

    "The room is spacious and clean."

    YUK

    |

    August 22, 2019

  • 9.2

    Exceptional

    "The view was wonderful as well."

    Chelsea

    |

    July 30, 2019

Property ranking|Compared to 50 Hilo (HI) properties
See all rankings
Room size
49 sqm.
Value for money score
8/10
Location score
8.8/10
Room comfort score
7.5/10
Bigger than
98
%
of Hilo (HI) properties
Better than
96
%
of Hilo (HI) properties
Better than
96
%
of Hilo (HI) properties
Better than
96
%
of Hilo (HI) properties
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Overall rating:

8.3

Excellent
1,391 reviews
Cleanliness
8.3
Facilities
7.7
Location
8.8
Read all reviews >
What travelers say they love:
Parking is free and plenty of spaces.
peter from Australia
Family with older children
More about Castle Hilo Hawaiian Hotel

More about Castle Hilo Hawaiian Hotel

Conveniently located in Hawaii The Big Island, Castle Hilo Hawaiian Hotel is a great base from which to explore this vibrant city. From here, guests can enjoy easy access to all that the lively city has to offer. No less exceptional is the hotel's easy access to the city's myriad attractions and landmarks, such as Banyan Massage Hale, Banyan Golf Course, Reeds Bay Beach Co-Park.

Take advantage of a wealth of unrivaled services and amenities at this Hawaii The Big Island hotel. While lodging at this wonderful property, guests can enjoy 24-hour front desk, facilities for disabled guests, Wi-Fi in public areas, car park, family room.

Experience high quality room facilities during your stay here. Some rooms include television LCD/plasma screen, linens, mirror, sofa, towels, provided to help guests recharge after a long day. Whether you're a fitness enthusiast or are just looking for a way to unwind after a hard day, you will be entertained by top-class recreational facilities such as golf course (within 3 km), outdoor pool. Superb facilities and an excellent location make the Castle Hilo Hawaiian Hotel the perfect base from which to enjoy your stay in Hawaii The Big Island.

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Most talked about facilities

Housekeeping

7 mentions

Internet

5 mentions

View

4 mentions

Breakfast

3 mentions

What they offer

8.4

Excellent

"a great stay and fantastic facility."

Melanie

|

January 5, 2020

View all reviews
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Food and dining

Restaurants on site

Restaurant
Menu:Buffet, A-la-carte

Property's guest policies

Show less

Some helpful facts

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Reviews of Castle Hilo Hawaiian Hotel from real guests

Provided by verified guests of Agoda
8.2
/
10
Cleanliness8.3
Facilities7.7
Location8.8
Room comfort and quality7.5
Service8.5
Value for money8.0
High score for Hilo (HI)
Rating
9+ Exceptional (53)
8-9 Excellent (32)
7-8 Very Good (32)
6-7 Good (18)
<6 Below Expectation (26)
Time of the year
Mar - May (29)
Jun - Aug (52)
Sep - Nov (30)
Dec - Feb (50)
All guests (386)
All room types
All languages

Show reviews that mention 

Showing 161 verified guest comments
12345
9.2
Exceptional
Chelsea from United States
Family with young children
Deluxe Room Ocean View
Stayed 2 nights in July 2019

Vacation”

Our stay at Castle Hilo Hawaiian was great. House keeping was awesome and the room we stayed in was super nice. The view was wonderful as well. We will be differently staying at the Castle Hilo Hawaiian whenever we come back to Hilo for anything.

Reviewed July 30, 2019

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9.2
Exceptional
LYNELLE from United States
Family with teens
Standard Room Garden View
Stayed 1 night in February 2020

overnight sports tournament”

Granddaughters had a volleyball tournament in Pahoa Friday afternoon and Saturday . Pahoa is 30 minutes south of Hilo and 2 hours from the Kona coast where we live. Rather than drive back late Friday night and return early Saturday morning I got a room for us at the Hilo Hawaiian Hotel. There for only a few hours but was a blessing not having to drive and additional 400 miles.

Reviewed March 02, 2020

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9.0
Exceptional
warren from New Zealand
Couple
Standard Room Garden View
Stayed 2 nights in April 2012

good clean room and great food”

clean and tidy, free wifi in lobby.

We found the Castle Hilo Hawaiian to be a clean, tidy, and quiet hotel. The bar and eatery were reasonably priced and the service great. All staff we spoke with were helpfull and freindly and nothing was a problem.

Reviewed April 23, 2012

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9.2
Exceptional
Lionel from United States
Couple
Standard Hotel Room
Stayed 2 nights in May 2018

Great Location in Hilo”

The hotel is located on Banyan Drive so you're at a great location to base your stay. I will say this is one of two hotels on Banyan Drive that are worth staying at and your backyard is Hilo bay. There's not much choices of Hotels in Hilo town so it's this one and the neighboring hotel.

Reviewed August 14, 2018

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10.0
Exceptional
Shannon from United States
Family with teens
Deluxe Room Ocean View
Stayed 1 night in June 2019

Another stay at Castle Hilo Hawaiian”

Pleasant hotel to stay at while in Hilo. Friendly staff, room very clean and comfy. The only negative thing this time was the parking at night. Because of the restaurant it gets busier in the evening and if you leave the hotel your chances of getting a parking stall when you get back to the hotel is really slim. Maybe they should make a separate parking for restaurant guests vs hotel guests. But other than that I enjoy staying here

Reviewed June 17, 2019

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9.2
Exceptional
Jens
Family with teens
Standard Room Garden View
Stayed 3 nights in July 2019

Great location, friendly staff, nice accommodation ”

Perfect hotel to stay in hilo. Only the restaurant prices were a bit high for a family who eats not as much as some locals do. You can’t buy for example a small breakfast for less than 18$.

Reviewed July 25, 2019

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8.4
Excellent
Mark from United States
Family with teens
Deluxe Room Ocean View
Stayed 2 nights in February 2020

Great hotel just dont eat there”

Great hotel, view of Hilo bay is amazing, close to town, and the airport, but, we ate at the breakfast buffet, and were severely disappointed in the staff there. The person who seated us was visibly upset that we asked to sit closer to the viewing windows and gave us the worst table in the room. To top things off, the wait staff ignored us completely and did not come to our table until we were nearly done eating to ask if we wanted coffee or anything else to drink. Worst service i have ever had in the last 50 years

Reviewed March 02, 2020

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10.0
Exceptional
Lionel from United States
Couple
Standard Hotel Room
Stayed 3 nights in May 2019

Nice hotel in a sleepy town”

Staff is very helpful and friendly, rooms are clean. There is only this hotel and one other in its class to choose from when staying in Hilo.

Reviewed May 28, 2019

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10.0
Exceptional
Shannon
Solo traveler
Standard Room Garden View
Stayed 2 nights in May 2019

Exceptional”

Whenever I visit Hilo this is the hotel I stay at. Location, staff, cleanliness is excellent! Will never stay anywhere else but here!

Reviewed May 28, 2019

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8.0
Excellent
Luke from United States
Family with young children
Standard Room Garden View
Stayed 1 night in December 2013

Good Hilo Hotel”

Location, comfortable room, beautiful view on Hilo Harbor

Glad to book a room after flight into Hilo was delayed and we couldn't get a rental car to take us to another part of the island. Nice hotel -- apparently remodeled -- but lack of high speed internet in the room was unexpectedly lame for this century. Would have rated Room Comfort/Standard higher if it supported the internet. Free internet is available in the lobby but that's hardly the same.

Reviewed January 02, 2014

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8.4
Excellent
CHII from Taiwan
Couple
Standard Room Garden View
Stayed 1 night in November 2016

Good location with reasonable price”

Probably would be the best location in Hilo with reasonable price, though it has smell due to the humid weather. It's still some kind of choicw for stay in Hilo.

Reviewed December 02, 2016

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8.8
Excellent
Zhengyu
Solo traveler
Standard Room Garden View
Stayed 1 night in April 2019

Good Place to Stay at Hilo”

The hotel is in a good location at Hilo. Huge Banyan trees in front of it. Ocean view room has good views.

Reviewed May 02, 2019

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8.8
Excellent
Jessica from United States
Couple
Deluxe Room Ocean View
Stayed 2 nights in February 2020

Incredible views!”

The views from the balcony over the entire Hilo Bay are absolutely breathtaking! We loved every minute of being there!

Reviewed December 10, 2020

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9.0
Exceptional
Heesook from South Korea
Couple
Deluxe Room Ocean View
Stayed 1 night in September 2014

Great location, bit expensive, but free parking”

Free parking, location, good service

Really enjoyed staying at Castle Hilo!

Reviewed September 30, 2014

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6.0
Dawn from United States
Couple
Standard Room Garden View
Stayed 3 nights in July 2019

Above average”

While the Hilo Hawaiian Hotel is currently renovating the lobby area, the guest rooms are in need of renovating -- everything is dated and, therefore, some areas look dirty/worn. I even noticed some parts of the bed sheets were threadbare. We've stayed here numerous times and this was the first time I got some sort of insect bites (about a dozen). While I cannot say for certain that they came from the room/bed, they would appear by the time I woke in the morning.

Reviewed July 18, 2019

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6.3
Good
Sebastian from Germany
Solo traveler
Superior Garden View Room
Stayed 4 nights in June 2014

Close to the Ocean. Beautiful but boring.”

Close to the ocean.

Close to the ocean. Beautiful but boring. No beach is close. Hilo is nearby but very boring. Besides watching the ocean you dont have many opportunities for activies. Therefore you have to rent a car or book a tour. National Park (Volcano) 45 minutes drive away.

Reviewed June 19, 2014

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7.0
Very good
fabien from France
Couple
Standard Room Garden View
Stayed 1 night in January 2012

Nice, a bit old, hotel. Great location”

One of the best hotel in Hilo. A bit old but very sweet location.

hilo has very few hotels and this one is according to the locals the best. it is a bit old and could use a refresh but the location just next to coconut island is great. a lot of tours can be book there and if you don't have your own car (was our case), transportation can be easily arranged by the friendly staff.

Reviewed January 31, 2012

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7.0
Very good
Robert from New Zealand
Family with teens
Standard Room Garden View
Stayed 2 nights in April 2012

Large hotel, with good facilities and eating”

Good location

Typical large hotel, but clean and tidy. Good swimming pool and eating restaurants. Not too much to do in Hilo, but some good shopping and trip around the island was interesting. Unfortunately the volcano was not active while we were there so could not see lava.

Reviewed April 25, 2012

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9.6
Exceptional
peter from Australia
Family with teens
Standard Room Garden View
Stayed 1 night in October 2019

A comfortable hotel”

The hotel is comfortable in terms of good size rooms overlooking parks or the water. Staff are friendly and helpful. Dining is reasonably priced although doesn’t reach any great heights. Parking is free and plenty of spaces. Pool is good depth. Well worth a visit.

Reviewed October 15, 2019

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9.6
Exceptional
Marilyn from United States
Couple
Deluxe Room Ocean View
Stayed 4 nights in June 2019

Excellent Hotel”

Love this hotel and its awesome ocean views. Peaceful, calming, we enjoyed watching families pole fish in front of the hotel. Room was clean. The free coffee and tea were very much appreciated. Only shortcoming was the limited eating facilities in the hotel, but there were many good restaurants within walking distance. From checkin to checkout, the front office staff were welcoming and cheerful. We will definitely return.

Reviewed June 21, 2019

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