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Very good7.9
Based on 16 reviews
Castle Hotel Windsor MGallery
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Interior view
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Ballroom
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9.6 Exceptional location
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9.6Location
  • Close to public transportation

  • Free Wi-Fi in all rooms

  • Air conditioning

  • Room service [24-hour]

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Room choices
Superior room, 1 King size bed
...
  • 25 m²
  • 1 king bed
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Classic Room Queen
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  • 25 m²
  • 1 double bed
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Privilege Double Room
...
  • 22 m²
  • 1 double bed or 2 single be...
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Classic Room Single Bed
...
  • 15 m²
  • 1 single bed
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Single Classic
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  • 10 m²
  • 1 single bed
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Deluxe Suite with King Bed
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  • 34 m²
  • 1 king bed
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Nearest essentials

Airports
  • 11 kilometers to
  • London Heathrow Airport (LHR)
  • 47 kilometers to
  • London Luton Airport (LTN)
Public transportation
  • 250 meters to
  • Windsor And Eton Central Train Station
  • 400 meters to
  • Windsor And Eton Riverside Train Station
Hospital or clinic
  • 850 meters to
  • Bmi The Princess Margaret Hospital
Pharmacy
  • 100 meters to
  • Boots
Convenience store
  • 150 meters to
  • WHSmith
Cash withdrawal
  • 40 meters to
  • ATM

More about Castle Hotel Windsor MGallery

An overview

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What they offer

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Guest policies

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Verified guest reviews

Agoda Reviews (16)
Booking.com Reviews (987)

5.4

Filter by guest type:
  • Cleanliness 8.5
  • Facilities 7.0
  • Location 9.6
  • Room comfort and quality 7.3
  • Service 8.0
  • Value for money 7.1
Very good
  • Cleanliness 8.0
  • Facilities 8.0
  • Location 10.0
  • Room comfort and quality 6.0
  • Service 9.0
  • Value for money 6.0
Excellent
  • Cleanliness 8.9
  • Facilities 8.0
  • Location 9.4
  • Room comfort and quality 7.0
  • Service 8.6
  • Value for money 7.7
Very good
  • Cleanliness 8.0
  • Facilities 6.0
  • Location 9.5
  • Room comfort and quality 8.0
  • Service 6.5
  • Value for money 6.5
Very good
  • Cleanliness 8.0
  • Facilities 6.0
  • Location 10.0
  • Room comfort and quality 8.0
  • Service 7.0
  • Value for money 7.0
Excellent
  • Cleanliness 10.0
  • Facilities 6.0
  • Location 10.0
  • Service 10.0
  • Value for money 8.0
Provided by verified guests of Agoda
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  • Superior room, 1 King size bed
  • Classic Room Queen

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8.4
Esther from Malaysia
Family with young children
Superior room, 1 King size bed
Stayed 1 night in July 2017
Diff rooms with very different layout and view”
Rooms are not standard even with the same class. Check before book.
Reviewed July 28, 2017
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8.8
Sin from Hong Kong
Family with teens
Classic Room Queen
Stayed 1 night in March 2017
Location is perfect”
Very close to Windsor Castle and got nice restaurants nearby. Staffs are very helpful to arrange my pre-ordered pushchair delivered to my room.
Reviewed April 02, 2017
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4.8
Claire-Marie from United Kingdom
Solo traveler
Classic Room Queen
Stayed 1 night in August 2016
Relegated to the annex!”
Imagine how disappointed I was to learn that when I arrived, I was relegated to the army barracks-style accommodation at the rear of the hotel rather than in the hotel itself! It was not clear that this likely when booking.
Reviewed August 29, 2016
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8.4
Brian from Australia
Couple
Superior room, 1 King size bed
Stayed 2 nights in April 2016
Our time at The Castle”
Our room was very nice, albeit on a slope. We complained on 3 occasions about the water not getting away in the shower & potentially leading to overflowing. To avoid this, you had to suspend your shower mid way to allow the water to subside & then recommence. In addition, our phone was not working in the room to report these problems so we physically had to go down to Reception on each occasion to complain. In the hotel's favour,they did reduce our dinner bill by half as a form of compensation.
Reviewed April 18, 2016
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7.0
Ho from Hong Kong
Family with young children
Classic Room Queen
Stayed 1 night in October 2015
Better Services ???”
Close to Windsor Castle and Heathrow Terminal (airport bus stop at the hotel main entrance)
It would be perfect if the Manager in charge talked to the customer in an appropriate tone and attitude. We traveled with our son aged 8, arrived at 11am. Hotel staff queried why the reservation was 3 persons but not 2. We booked from Agoda and explained that if we chose 3 persons (bed), we're unable to search your hotel. Therefore, we could only search the hotel for one double bed room but stay for free if using existing bedding for children 3-11 years. We reiterated that it was good for us to stay in a double bed room, it's nothing to worry about, because we stayed for only one night. We left our luggages and back to the hotel at 8pm, another hotel staff served us, asked the same question and had the same query about the number of booked person. We're exhausted from Legoland, woke up at 6 in the morning, and we have told the hotel staff before. I wonder why the hotel staff asked me again?? The hotel staff then called the Manager in charge, we explained again (third time). The way she talked to me that she had racial discrimination. I need to upgrade your room because of your son ....... What's wrong with us? We booked the room according to the procedure and I won't expect such a bad service in a 5 star hotel! We just need a room to stay and really don't care about you upgrade me or not, but you're wasting our time!!! That's the worst experience I have ever had. Last but not least, the rest of the staff were friendly and helpful, very close to Windsor Castle - just few mins away from the hotel.
Reviewed November 19, 2015
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7.3
Christine from United Kingdom
Couple
Stayed 1 night in June 2015
Hotel needs time to recover after refurb. ”
Dinner was good, staff friendly & understanding re complaint
The hotel will be better after the refurb settles in. I wouldn't recommend it just now as our room smelled of paint, air conditioning didn't work & there was a noisy fan outside. Staff were helpful when I complained.
Reviewed July 02, 2015
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7.0
Christian from Germany
Business traveler
Stayed 1 night in December 2014
top location near to Windsor Castle”
Nice bar, good service and nice breakfast
Good location in Windsor opposite to Windsor Castle. Rooms quite small and not very luxerious, but ok for a night or two. Nice bar to have a beer at the end of the day...
Reviewed December 15, 2014
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8.7
James from United States
Couple
Stayed 1 night in September 2014
Excellent location and elegant hotel”
Location character and room furnishings
Very nice stay. Unnecessary registration process. All data had been entered at booking or could have been asked then.Wasteful and slow process. Overall positive experience.
Reviewed September 15, 2014
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9.3
Darya from Russia
Solo traveler
Stayed 1 night in September 2012
Small and cosy hotel in the middle of Windsor”
Good breakfast, polite employees and nice nature
This hotel is located in teh heart of Windsor and is very close to Ascott. There are a lot of parks, and activities such as: golf and polo.
Reviewed September 26, 2012
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5.7
Quentin from United Kingdom
Solo traveler
Stayed 1 night in September 2012
Functional but not pretty”
Professional staff
It is just another 'modern' soul less hotel sadly. In such a great location!
Reviewed September 26, 2012
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