Celyn Hotel City Mall

Celyn Hotel City Mall

Unit No S-0-30 Block F, Ground Floor, City Mall. Lorong City Mall, Jalan Lintas, Central Business District, Kota Kinabalu, Malaysia, 88300
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     Celyn Hotel City Mall

    Guest reviews

    7.1
    Very good
    /10
    (1380 reviews)See what guests said
    8.4
    Excellent

    "The room was okay, the frontdesk staff is really friendly an..."

    Lailatul

    -

    December 4, 2018

    7.4
    Very good value for money
    Recommended by 83% of guests

    Property highlights

    • Airport transfer

    • Air conditioning

    • Laundry service

    • Safety deposit boxes

    This property is in high demand!Last booked 1 hour ago
    Very good
    Location
    7.4
    See map
    Very good location - 2.76 kilometers from city center
    Nearby
    Popular
  • Sabah Golf & Country Club790 m
  • Sri Pasupathinath Alayam1.46 km
  • Kompleks Taman Budaya2.23 km
  • Cocoa Kingdom2.4 km
  • Likas Stadium2.45 km
  • Museum of Islamic Civilisation2.55 km
  • Istana2.64 km
  • Sabah State Mosque (Masjid Negeri Sabah)2.7 km
  • Sabah State Museum2.81 km
  • Sabah Museum2.82 km
  • Value for money7.4
    Location rating7.4
    Nearest airportKota Kinabalu International Airport (BKI)
    Distance to airport5.5 km
    Select your room
    Standard
    Standard
    ...
    • Room size: 19.42 m²/209 ft²
    • City view
    • 2 single beds or 1 double b...
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    Deluxe
    Deluxe
    ...
    • Room size: 25.36 m²/273 ft²
    • City view
    • 2 single beds or 1 double b...
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    Family
    Family
    ...
    • Room size: 36.79 m²/396 ft²
    • City view
    • 1 single bed and 1 queen be...
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    Double Superior
    Double Superior
    ...
    • Shower
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    Triple
    Triple
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      Luxury Room Shared Bed
      Luxury Room Shared Bed
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        Basic Family
        Basic Family
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          Basic
          Basic
          ...
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            Single (Shared Bathroom)
            Single (Shared Bathroom)
            ...
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              Basic Family
              Basic Family
              ...
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                What people love about the property

                • 6.4
                  Good

                  "Friendly staff"

                  Chet T.

                  |

                  July 22, 2016

                • 7.6
                  Very good

                  "Clean and safe"

                  Paul

                  |

                  May 9, 2017

                • 6.8
                  Good

                  "Hotel is located in a shopping mall with plenty of food outlets."

                  King

                  |

                  January 4, 2017

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                More about Celyn Hotel City Mall

                More about Celyn Hotel City Mall

                10.0
                Exceptional

                "The best hotel"

                Datu R.

                |

                December 8, 2018

                An overview

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                What they offer

                9.2
                Exceptional

                "Room services very good."

                justinah

                |

                October 28, 2018

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                Nearest essentials

                Distances shown are straight-line distances on the map. Actual travel distances may vary.
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                What's nearby

                Distances shown are straight-line distances on the map. Actual travel distances may vary.
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                Property's guest policies

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                Some helpful facts

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                Announcements

                From September 1st, 2017, as per Government of Malaysia requirements, hotel guests who are not Malaysian citizens or long-term/permanent residents of Malaysia will be levied a tourism tax of RM 10.00 per room per night stay. Please note these changes in tax structure will result in revised taxes being charged and will be payable additionally during check out.

                Real reviews from real guests

                Agoda Reviews (1380)Booking.com Reviews (186)
                7.1
                /
                10
                Cleanliness7.0
                Facilities6.6
                Location7.4
                Room comfort and quality7.2
                Service7.3
                Value for money7.4
                Provided by verified guests of Agoda
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                All guests (1380)
                All room types

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                Showing 919 verified guest comments
                12345
                6.8
                Good
                nafisa from Malaysia
                Family with young children
                Standard
                Stayed 1 night in February 2019
                improved a but then the last time i visit here”
                last time i went here is somewhere 2018. now they already provided foot mat for shower room which i really concern about. the bed, the room everything is okay. with the price given, located in city mall, there's nothing i can say about it. overall i impress they improve a lot.
                Reviewed February 10, 2019
                8.8
                Excellent
                Nicholas from Malaysia
                Family with young children
                Standard
                Stayed 1 night in September 2018
                need improvement”
                focus more CLEANLINESS on Toilet/Bathroom others is no problem.. what i can suggest is, put more PERFUME to make the room and bathroom fragrant.. so we are customer can enjoy the fresh or good smell..! i have stay here for many times, only today i give a comment because i need Celyn Hotel make a improvement and make customer satiesfied when staying here.
                Reviewed September 23, 2018
                6.0
                Esmone from Malaysia
                Business traveler
                Standard
                Stayed 1 night in January 2019
                Above average”
                I was disappointed with room arrangement for a 130KG guy sleeping on a TWIN BED. I've clearly stated my room with LARGE BED. I was told to COMBINE TWO BED into one and able to sleep in the middle. I ended up with backache. The aircond was causing cracking sound the whole night through and I did not get my good sleep.
                Reviewed January 23, 2019
                8.4
                Excellent
                Enoch from Malaysia
                Family with teens
                Deluxe
                Stayed 1 night in December 2018
                TAKE NOTE! The are 2 Celyn Hotels at KK so make sure you book the right one!!!”
                There are two Celyn hotels in KK where the older one is located right in the heart of town walking distance to the waterfront jetty etc while the newer one is located next to City Mall about 10 minutes drive from the waterfront jetty. The address on Agoda is misleading since it only states the address of the older outlet located in town. I ended up going to the wrong hotel and was told I'm not the only guest to make the mistake. The offered to switch my booking with a nominal RM 10 fee per room but we didn't take up the offer since the lifts at the older Celyn hotel in town near the waterfront were not working at that time and the stairway and corridoor was quite dirty since it's a shared premise. I drove over to the other Celyn hotel outlet at City Mall which is much newer and cleaner but you will need your own transportation to move around.
                Reviewed January 05, 2019
                8.4
                Excellent
                Suzanah from Brunei Darussalam
                Solo traveler
                Standard
                Stayed 2 nights in August 2018
                Good Location”
                I was having a training which was only a walking distance from the hotel. The Mall was only a few steps away which I love most. Staff were ok. Room cleanliness could be better, my fridge were not working but it's ok for me as I was not using it, yet overall it was a good place to stay.
                Reviewed August 21, 2018
                6.8
                Good
                Rudolf from Switzerland
                Business traveler
                Standard
                Stayed 2 nights in January 2019
                Ok. Really.”
                Check-in and check-out went well, quickly done, with helpful staff. The room itself seemed clean. When I had trouble with the CD player provided, maintenance came and exchanged it. No spoon for the tea cups provided. Overall, this place is ok to stay at. It's not the newest anymore. The location is ok, though certainly not downtown. The mall next door is ok and has plenty restaurants and cafes for eating starting in the late morning. Nothing for breakfast, though, unless you eat at the hotel, which I didn't. At the time of this writing, I can see some extremely negative reviews, and the overall rating of the hotel is 85/99 in KK. I haven't stayed at the 98 others, but I don't understand why this hotel should have such a low rating. My guess would be that it belongs somewhere in the middle - nothing super wonderful, but perfectly ok, and for the money and age a very good deal. (PS Transportation is not an issue, plenty Grab available, which can be pre-ordered if necessary.)
                Reviewed January 30, 2019
                6.8
                Good
                Sherman from Malaysia
                Business traveler
                Standard
                Stayed 4 nights in January 2019
                Good”
                Pl provide a mini gym at least with basic treadmill , cross trainer and bicycle
                Reviewed February 02, 2019
                3.6
                Teo from Malaysia
                Solo traveler
                Deluxe
                Stayed 1 night in October 2018
                Very bad experience, first time ever in my life checkin to a hotel with very bad trashy smell.”
                Room looks clean but has very bad trashy smell. Cannot get refund even I just check in to there for like half hour. Even they do arrange changing me to a twin single bed room but still have the bad smell as my nose is really sensitive, Couldn’t stand for the bad smell. Really bad experience.
                Reviewed October 15, 2018
                4.4
                Tan from Malaysia
                Family with young children
                Family
                Stayed 2 nights in October 2018
                Smelly room & dirty toilet”
                I stayed 2 nights with 2 children below 5. Get .a family room for space. Yes the room is spacious for family room but the moment you entered the room it was really, really smelly. Aircond was in bad condition, it's took forever to get cold & get stuffy time to time. The toilet is not clean, you wall has mold stains & the floor is always wet due to stagnant water on the floor. If not because of location, I wouldn't suggest anyone to stay in this hotel. I am sorry, breakfast sucks too.
                Reviewed October 10, 2018
                4.8
                Rebecca from Australia
                Couple
                Standard
                Stayed 2 nights in September 2018
                Other options are better”
                Whilst the staff weee accommodating they could only offer a room without a window. The room was adequate but the location is in a run down area of town. Better to pay more money and stay in the back packer area around the Sabah Touts Office. It has a lovely vibe.
                Reviewed September 09, 2018
                10.0
                Exceptional
                Datu from Malaysia
                Solo traveler
                Deluxe
                Stayed 1 night in November 2018
                good”
                the best
                Reviewed December 24, 2018
                10.0
                Exceptional
                Datu from Malaysia
                Solo traveler
                Standard
                Stayed 2 nights in December 2018
                good hotel”
                the best hotel
                Reviewed December 08, 2018
                8.4
                Excellent
                Lailatul from Malaysia
                Business traveler
                Standard
                Stayed 1 night in December 2018
                Good stay but scary loction”
                The room was okay, the frontdesk staff is really friendly and helpful. But when you travel alone the location is quite scary to park a car.
                Reviewed December 04, 2018
                8.4
                Excellent
                Wan from Malaysia
                Solo traveler
                Standard
                Stayed 1 night in November 2018
                Nice place to stay”
                Cozy hotel located right next to a mall
                Reviewed December 02, 2018
                8.8
                Excellent
                Nanie from Malaysia
                Couple
                Standard
                Stayed 2 nights in January 2018
                Value for money”
                I love the spacious room. The tv channels are clear compared to a few hotels i had been before. Good location and many eateries nearby. Quiet far for the city for those who come without a car. Recommended!
                Reviewed January 25, 2018
                9.6
                Exceptional
                NURIZANA from Malaysia
                Family with young children
                Standard
                Stayed 1 night in August 2017
                Affordable stay with strategic location”
                The price offered is reasonable and located near attraction area - Filipino Market, night market, Starbucks, Quicksilver, and others shop. Room condition is good. However, the management should look into the breakfast coupon provided customer. Too simple and limited choice
                Reviewed August 22, 2017
                8.4
                Excellent
                Zi from Brunei Darussalam
                Business traveler
                Deluxe
                Stayed 1 night in January 2017
                Spacious Deluxe Room, rather limited breakfast”
                Understand that this hotel is a distance from the city center, and should you book this hotel there is a problem of transportation to the city center as very little to none public transportation are seen even in the front door of the City Mall. However, CIty Mall in itself has arcades, a cinema, and various shops located within the mall, and restaurants surrounding the mall is plentiful and has a wide variety to choose from, I particularly enjoyed the fact that the City Mall is a great place for relaxation as apposed to shopping, so this hotel is a great spot for a 2-3 day stay. but understand that larger malls such as Suria, Imago, and Centerpoint require a 10-15 minute drive from this location. The lobby is unremarkable but the staff is very respectful even with my rather rushing attitude as they checked me in. They reacted quickly when I called the reception for a TV remote missing in my room and took only minutes for them to have it sent to my room. The Deluxe Room is wide and spacious with sufficient water pressure. The cleaning and maintenance of the room is actually very well done and the lighting does not leave a dark corner unless you keep a light off. The only downside is the breakfast that is provided by the hotel. Unless they have a lot of guests, they have to resort to taking orders from us instead of a buffet. The choices are rather limited so I recommend, (UNLESS they have a large buffet available), you take a light snack and have your real breakfast at any of the many restaurants located both outside and inside the City Mall. The pricing is very reasonable as compared to those that reside at the City Center. Hotels there gives you rather smaller rooms and the noise that you'd expect in a city is very apparent unless you stay at a hotel with high floors.
                Reviewed January 25, 2017
                8.8
                Excellent
                Peng from Malaysia
                Family with young children
                Deluxe
                Stayed 2 nights in December 2016
                Convenient hotel stay”
                The hotel has all the necessary facilities in the big deluxe room. It even has a dvd media player which kinda impressed me. The cons is weak wifi signal, which maybe caused by the router being far away from my room.
                Reviewed December 25, 2016
                8.0
                Excellent
                Elina from Indonesia
                Solo traveler
                Standard
                Stayed 2 nights in March 2014
                nice hotel but poor internet connection”
                great price.
                i need internet connection for working. but the internet connection is very bad i need to looking for another network from outside. very close to shopping mall then have a lot of delicious food there
                Reviewed April 26, 2014
                8.0
                Excellent
                Mohd from Malaysia
                Couple
                Standard
                Stayed 2 nights in January 2014
                reasonable price”
                Nice, Cool and OK
                Stay was pleasant. Hotel staff and reception very friendly and efficient. The room is very clean and with reason breakfast provided. Also transport provided to City centre. In shopping centre so finding food is easy. Room well equipped with provided of tea making facility. Ample car parking. Internet access very fast and simple to log on. However, have to improve on the key system.
                Reviewed February 14, 2014
                12345
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                Celyn Hotel City Mall
                |Very good 7.1
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                • Very good location
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