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The hotel was terrible.. I get noisy air-conditioning which didn't stop knocking. Awful bed with springs almost came out and hurt all over my body. And the most horrible was the food. We found cockroach in my room service. TWICE!! Definitely not recommended. It had been disaster stay at the worst Augusta Hotels. I have had wonderful stay at other Augusta hotels in Bandung, Palabuhan Ratu & Lembang. But in Cengkareng it was all bad, real bad. Sorry to say..

I have a very serious pain at my abdomen in the middle of night until a point I feel that I need to go to Hospital. When I was in this middle of this severe pain, I was very very fortunate that I met Mr Neshrul - The Hotel Manager and Mr Johan - Security that they really helped me to get from Hotel - Hospital. I cant imagine how am I going to go through all this if they are not there to help. I can say the customer services at here is worth more than 5-star. All the staff at here is well trained, they are really friendly and helpful when I engaged or approached them. For the food, you must try their Nasi Goreng Kampung I think which is very suprising good for me. I would like to try again next time if I have the chance to come back this area again. Overall, thumbs up for the management and the team. You guys had let me experience the best customers service ever! Terima. Kasih!

Stayed in this hotel for 3 nights because we needed a hotel which is closed to my brother's apartment, Puri Park View and this seemed to be the best choice considering the location and cost. The location is very close to many local restaurants, so finding a place to eat won't be difficult. For Standard Room, we're provided with 2 bottles of water only, no electric kettle or other amenities. A 3-in-1 soap (body wash, shampoo, conditioner) is provided at the shower in a soap dispenser, near the sink you will find toothbrush with toothpaste, and nothing else. Breakfast is good and quite varied with pretty quick refill. You may not see the egg-station in the area, but you can simply order it without charge. While we had a nice experience during our stay, on the second night when we returned to our room, we found the room smelled like someone was smoking there. It is actually a non-smoking room, so I don't know if the housekeeping staff was smoking when cleaning the room or else.

Since it is not a hotel, there's no receptionist or staff for this apartment. We have waited for the staff to get the room key over an hour, and the corridor is dirty. Also, the door lock is broken then we need to wait another staff to fix the problem......although the room inside is ok, we were disappointed about the service. Even when we check out on the next day, it is so hard to contact the staff, we called them almost 2 hours to reach them, and wait for another hour to return the key. It is unacceptable! the staff did not show up on time we might miss our flight! This is the worst stay :(

Aircon was hot. Only one room aiecon working. Apartment was vy dirty with lotsa hair and food crumbs. Small cockroaches was found. Kitchen and fridge was sooo dirty i didnt even wanna step into it or even use it. The washing machine area was messy and dirty with other people clothes still hanging in it. Keycard system keeps on failing. Key code keep on changing. Pillows and bed was sooo uncomfortable too. The customer servise takes sooo ling to response and they keep on declining yr calls