Beautiful hotel and great beach front location ”

Beautiful if hotel. Upgraded to beachfront private pool room for our honeymoon and worth every cent. Staff are very friendly and welcoming. It is a 15min walk to Karon for massage/shopping etc. Take hotel taxi as it is same price as tuk tuk.

Exceptional”

Nice Beach Resort , though location is kinda far from town where you can find some of your basic needs and other foods you'd like to eat while in Thailand. And so transportation going back and forth to the resort is pricey. But overall I still enjoy our stay with our pool suite.

Great Hotel.”

Pros. Beach! Beach front hotel. Amazing!!! You can go to 7eleven by walk just less than 10 min. There are restaurants as well Great swimming pool with friendly staffs. Great quality of breakfast. (Even instant rottie! detox beverages.) Fitness center is well equipped. (Provides variety programs) Kids cafe is available with programs You can use all facilities after checkout. If you want to take a shower after pool or beach, you can use shower at the fitness center (Two thumbs up) Great poll villa. Buggy car is available. Pretty buildings. Receptionist gives a ride to the room and explains everything I need. So sweet. Cons Pretty decent rooms. It is pretty costy, but the room is not very well maintained. There are lots of water, trees, and plants. Be aware of fly. (no bed bug) No free water given No ice shelf in the fridger. Not very private if you stay at pool villa. (May feel little bit insecure) Highly recommended

Very good”

Check in was terrible. We specified rooms and called to confirm a day before but did not get the kind of rooms requested. Our room took 2 hours to get ready after check in time. No mini bars in rooms. They had “ coolers” which didn’t keep anything cool. V disappointing from Centara.

Superb facilities and staff”

This resort is made for families, so many activities for kids and if u like alone time with hubby you can send your child un the kids club with a lot of things to do for your kids We had so much fun in the lazy river and slides.. Beach is awesome too! Clean water! Powder sand and yeah..the sunset!!! Choose bldng 9, if u want direct access to beach and the pool.

Exceptional”

A great hotel for children my 8 year old loved it. Lots of different depth pools lazy river and slides. I felt safe to let him explore. Average value for money similar to back home mainly due to pounds demise. Easy 10 minute beach walk to Karon where you can get a cheap massage, kids toys and supermarkets for supplies. My wife went to the spa and said it was amazing cheaper than Uk prices. Rooms are spacious and comfortable. We will definitely be going back.

We booked Triple”

I do not know whether it was misinfo of Agoda or Hotel. Although we made booking as Triple, where we introduced was twin room. Since we are 4people( Family, three adults and 1 child) so that we would prefer to stay at triple room. If there are no triple room, it should not list as if you have triple room. If we understood there is no triple room, we had reserved other type of room. Hotel itself is really good, fancy and can spend calm days.

Great hotel but overpriced”

Great beach and nice pool. You are nickle and dimed for everything with over inflated prices. The pool is nice but only opened between 9am and 6 or 7 PM. Only hotel taxis allowed to pickup guests at inflated prices.

vacation”

this hotel is located at the end of the beach with a good separation between the very crowded beach of the hotels in town. the room was very good and all the staff were very attentive and always asking if we needed anything. this is a great resort for anyone who wants to avoid the crowds and get some rest. the town was only a short walk down the beach to some very good restaurants, prices at the hotel include 17% tax and fee. the breakfast at the hotel was great every morning and included with our room cost. the spa on site is very clean and a great experience, the ladies were great.

Sickness”

I had suffered from food poisoning after eating their buffet breakfast. Also we had to change our room as the air conditioning unit broke down and all my clothes were ruined with the water driooibg from the unit.

Guest Review - Centara Grand Beach Resort Phuket”

The staff take time to response to your queries and sometime not at all. Further, we didn't have hot water in our room for the duration of our stay. We were not moved to another room with hot water and subject to washer/ bath at the gym. This was a spoil for my hotel as I didn't expect such service from a 5 star resort.

Exceptional”

The entire staff are superb. The location and facilities are unmatched in this area. This is a wonderful family friendly and couple friendly resort. The resort offers everything you could ever wish for. The sunsets are truly awe inspiring. I have nothing but positive things to say about our experience there. 5 stars across the board.

A little outdated but nice”

Located a 15 minute walk (beach side available) from the Karon Beach restaurant/shop strip or 15 minute tuk tuk to Patong, Centara Grand resort was in an okay location. The walk required an uphill trek or walking through water on the sea side. The best thing about the room was the balcony. The worst was the mattress- it was like a pull out couch. Be forwarned that they charge you 4000 bhat down payment which is returned 2 weeks later. The pool was awesome but the place was kind of a maze!

Great hospitality”

While our staying Phuket, Unfortunately not so good weather. But by all people include all stuff and even other guest, we could spend the time happily. Especially, my elder son enjoyed his birthday surprise @ Mare restaurant. High Appreciate to all and would like to get back sooner. But shower has not hot water. Tub is OK.

Absolutely fantastic ”

The room was huge . Breakfast was fantastic Kids simply enjoyed every bit of their holiday . No regrets despite with some hiccups with the reception . The staff is extremely friendly and good with kids. Kids club is pretty entertaining with activities every single day. I highly commend Miss Au ( duty manager ) she was very attentive and accommodating with all our request and concerns. Phone call was made regularly through out our stay to ensure everything was going ok. Will definitely come back for more future holidays in centara grand Phuket .

Wonderful Vacation”

Excellent facilities, great for the family with either young or old children. The property has everything and its far away enough from PAtong area to be away from all the noise BUT close enough that its just a short 5min ride... 2nd visit back.. and loved it.....

Free upgrade! ”

I booked a deluxe room but gotten a free upgrade to 1 BR pool villa! That was fantastic! The pool is great for children and adult, lazy pool, jacuzzi tub, cliff jump, and slides. The beautiful sea is just right at door step. Couldn't ask for more.

Possibly the worst resort in Phuket ”

Entire resort is in urgent need of renovations , the best feature is the photoshopped website photos ! Hugely overpriced Checkin staff are shockingly bad , I travel on business approximately 6 months of the year and can honestly state the checking in staff here are unbelievably rude and have no clue of customer service Be aware of the wifi rip off too, $400 per night and then they hit you with a further bill for wifi Oh and enjoy bathing and showering in brown or green shaded water daily ! Pool areas are pretty ok but again urgently need fixing and renovation, buffet breakfast pretty good

DO NOT BOOK THIS HOTEL”

This hotel refused to honor the reservation details as per the Agoda booking. My reservations clearly stated that I was to have Club privileges and free wi-fi. I was refused both by the hotel management upon my arrival. They demanded additional payments in order to provide. A room costing nearly $500 dollars per night and they refused to provide the advertised free wi-fi demonstrates how little this hotel management team values customers. Of course, this also calls into question Agoda's own procedures, when they cannot guarantee the services they advertise on their own website. In addition to the egregious behavior by the hotel staff, the hotel itself is run-down and in need of significant repairs. A $500/night room with only occasional hot water, rusting bathroom fixtures, exposed wiring, bed headboard badly stained and worn through exposing foam backing, fake woodwork coming apart at the seams, and poor overall room cleanliness. Not recommended.

Great location and facilities for kids”

Stayed at this hotel with my wife and 2 kids 4 and 1 years. The stay was great. We had a pool suite and that was the only downside. The pool in the room looks super nice but the water is not heated and the pool rooms are always on first floor so the view is restritected. Great pool area, kids activities, restaurants and beach! Got overcharged on my bill when checking out luckily I saved my bills during the stay. That still won’t change my mind of recommending this hotel to others!