Luxurious stay”

Extremely comfortable room with luxurious bathroom and amenities and fantastic sea view. Friendly, professional staff throughout. Tonnes of on-site facilities providing plenty of choice. Disappointed to see the amount of plastic rubbish on the beach when walking towards town.

Great resort and staff”

Loved everything about the resort and staff. Great English and helpful. Clean resort and fun. Loved the private beach that it had with barely anyone on it. Our room with the pool suite and ocean front was definitely a must get room. Loved and will definitely return.

Excellent”

The Centara Grand Beach Resort is a large hotel that offers you so much to do, we had a lovely 2 nights stay. The pool, slides and the rock jump was fun, my wife and I found ourselves acting like kids again. The breakfast was lovely and you had all the options you could want. If I had to nit pick, the hotel could do with an external repaint, it's showing its age a bit.

Beautiful hotel and great beach front location ”

Beautiful if hotel. Upgraded to beachfront private pool room for our honeymoon and worth every cent. Staff are very friendly and welcoming. It is a 15min walk to Karon for massage/shopping etc. Take hotel taxi as it is same price as tuk tuk.

Good hotel overall!”

Front desk staff need have more service mind and improve manners skill! Greeting guest first is a must, and NEVER use the word “มัน’ to refer your guest— unacceptable!! ไม่สมควรเรียกแขกว่า “มัน” ไม่ว่ากรณีใดๆ

Exceptional”

Nice Beach Resort , though location is kinda far from town where you can find some of your basic needs and other foods you'd like to eat while in Thailand. And so transportation going back and forth to the resort is pricey. But overall I still enjoy our stay with our pool suite.

Great Hotel.”

Pros. Beach! Beach front hotel. Amazing!!! You can go to 7eleven by walk just less than 10 min. There are restaurants as well Great swimming pool with friendly staffs. Great quality of breakfast. (Even instant rottie! detox beverages.) Fitness center is well equipped. (Provides variety programs) Kids cafe is available with programs You can use all facilities after checkout. If you want to take a shower after pool or beach, you can use shower at the fitness center (Two thumbs up) Great poll villa. Buggy car is available. Pretty buildings. Receptionist gives a ride to the room and explains everything I need. So sweet. Cons Pretty decent rooms. It is pretty costy, but the room is not very well maintained. There are lots of water, trees, and plants. Be aware of fly. (no bed bug) No free water given No ice shelf in the fridger. Not very private if you stay at pool villa. (May feel little bit insecure) Highly recommended

Possibly the worst resort in Phuket ”

Entire resort is in urgent need of renovations , the best feature is the photoshopped website photos ! Hugely overpriced Checkin staff are shockingly bad , I travel on business approximately 6 months of the year and can honestly state the checking in staff here are unbelievably rude and have no clue of customer service Be aware of the wifi rip off too, $400 per night and then they hit you with a further bill for wifi Oh and enjoy bathing and showering in brown or green shaded water daily ! Pool areas are pretty ok but again urgently need fixing and renovation, buffet breakfast pretty good

Very good”

Check in was terrible. We specified rooms and called to confirm a day before but did not get the kind of rooms requested. Our room took 2 hours to get ready after check in time. No mini bars in rooms. They had “ coolers” which didn’t keep anything cool. V disappointing from Centara.

Superb facilities and staff”

This resort is made for families, so many activities for kids and if u like alone time with hubby you can send your child un the kids club with a lot of things to do for your kids We had so much fun in the lazy river and slides.. Beach is awesome too! Clean water! Powder sand and yeah..the sunset!!! Choose bldng 9, if u want direct access to beach and the pool.

EXCELLENT BEACH AND GOOD LOCATION”

Generally hotel is fine, have excellent beach and good location in Karon... Pools and other facilities are very good for families and others.. Also in silent place. Just one point as negative were in rooms; the slippers were used before from others and they did not supplied one time use slippers, so it was not nice to use these slippers which was used from others and not healthy for feet. We also lived another unusual problem with the hotel while checking out. As everybody know in every hotel laundry bags could be found in the room. We took the laundry bag with us just to use as bag and while checking out they asked from us the cost of laundry bag. I was shocked about this because this were not a problem in other hotels to take laundry bags. As I know the cost of this bag was paid in the all cost of room from customer. So this was not nice and not a good way to host people in the hotel. I gave the laundry bag to them and they got very happy to have it bag :(

They will bleed you dry.”

Nice facilitys, a bit run down, the lazy river is nice, but they will absolutely try and get every last baht out of you they can, like a 1000 baht deposit per night that you might get back in 2 weeks as they say when you check in... There's nothing around so you have to go to Karon town to even get a bottle of water, you def don't want to buy it from the hotel.. If you've got a fat wallet this is the place for you.

Exceptional”

A great hotel for children my 8 year old loved it. Lots of different depth pools lazy river and slides. I felt safe to let him explore. Average value for money similar to back home mainly due to pounds demise. Easy 10 minute beach walk to Karon where you can get a cheap massage, kids toys and supermarkets for supplies. My wife went to the spa and said it was amazing cheaper than Uk prices. Rooms are spacious and comfortable. We will definitely be going back.

We booked Triple”

I do not know whether it was misinfo of Agoda or Hotel. Although we made booking as Triple, where we introduced was twin room. Since we are 4people( Family, three adults and 1 child) so that we would prefer to stay at triple room. If there are no triple room, it should not list as if you have triple room. If we understood there is no triple room, we had reserved other type of room. Hotel itself is really good, fancy and can spend calm days.

Great hotel but overpriced”

Great beach and nice pool. You are nickle and dimed for everything with over inflated prices. The pool is nice but only opened between 9am and 6 or 7 PM. Only hotel taxis allowed to pickup guests at inflated prices.

vacation”

this hotel is located at the end of the beach with a good separation between the very crowded beach of the hotels in town. the room was very good and all the staff were very attentive and always asking if we needed anything. this is a great resort for anyone who wants to avoid the crowds and get some rest. the town was only a short walk down the beach to some very good restaurants, prices at the hotel include 17% tax and fee. the breakfast at the hotel was great every morning and included with our room cost. the spa on site is very clean and a great experience, the ladies were great.

Sickness”

I had suffered from food poisoning after eating their buffet breakfast. Also we had to change our room as the air conditioning unit broke down and all my clothes were ruined with the water driooibg from the unit.

Wow”

Wow.. what can l say! The pool is to die for for my kids. They had fun time swimming and sliding on the lazy river. Room is clean and view is spectacular. We will come again soon.

Great hospitality”

While our staying Phuket, Unfortunately not so good weather. But by all people include all stuff and even other guest, we could spend the time happily. Especially, my elder son enjoyed his birthday surprise @ Mare restaurant. High Appreciate to all and would like to get back sooner. But shower has not hot water. Tub is OK.

Absolutely fantastic ”

The room was huge . Breakfast was fantastic Kids simply enjoyed every bit of their holiday . No regrets despite with some hiccups with the reception . The staff is extremely friendly and good with kids. Kids club is pretty entertaining with activities every single day. I highly commend Miss Au ( duty manager ) she was very attentive and accommodating with all our request and concerns. Phone call was made regularly through out our stay to ensure everything was going ok. Will definitely come back for more future holidays in centara grand Phuket .