Centara Grand Phratamnak Pattaya

Centara Grand Phratamnak Pattaya

Phratamnak Soi 5 Nongprue, Banglamung, Phra Tamnak Hill, Pattaya, Thailand, 20150
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Deluxe - Bed Centara Grand Phratamnak Pattaya
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    Lobby Centara Grand Phratamnak Pattaya
    Swimming pool [outdoor] Centara Grand Phratamnak Pattaya
    Swimming pool [outdoor] Centara Grand Phratamnak Pattaya
    Deluxe - Bed Centara Grand Phratamnak Pattaya
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     Centara Grand Phratamnak Pattaya

    Guest reviews

    7.8
    Very good
    /10
    (2131 reviews)See what guests said
    8.8
    Excellent

    "The hotel is very nice."

    Thomas

    -

    July 24, 2016

    8.7
    Excellent room comfort and quality

    Property highlights

    • Airport transfer

    • 130 meters to the beach

    • Currency exchange

    • Free Wi-Fi in all rooms!

    This property is in high demand!Booked 19 times since yesterday
    Very good
    Location
    7.1
    See map
    Very good location - 130 meters to the beach
    Nearby
    Popular
  • Inter Test Co. Ltd.580 m
  • Pattaya Park620 m
  • T.Travel710 m
  • Royal Varuna Yacht Club900 m
  • Dongtan Beach1.12 km
  • Wang Sam Sien1.25 km
  • Big Buddha1.27 km
  • Khao Phra Tamnak (Khao Phra Bat)1.28 km
  • Wat Khao Phra Bat Pattaya1.28 km
  • KR Bar1.41 km
  • Value for money7.7
    Location rating7.1
    Nearest airportU-Tapao International Airport (UTP)
    Distance to airport30.0 km
    Select your room
    8.7
    Excellent
    Room comfort & quality
    Premium Deluxe
    Premium Deluxe
    ...
    • Balcony/terrace
    • Shower and bathtub
    • 2 double beds or 1 king bed
    Enter dates to see prices
    Family Suite
    Family Suite
    ...
    • Room size: 88 m²/947 ft²
    • City view
    • 1 king bed and 1 bunk bed
    Enter dates to see prices
    Deluxe Ocean Vista
    Deluxe Ocean Vista
    ...
    • Room size: 36 m²/388 ft²
    • Ocean view
    • 1 king bed or 2 double beds
    Enter dates to see prices
    Family Suite Ocean Vista
    Family Suite Ocean Vista
    ...
    • Room size: 88 m²/947 ft²
    • Ocean view
    • 1 king bed and 1 bunk bed
    Enter dates to see prices
    Deluxe
    Deluxe
    ...
    • Room size: 36 m²/388 ft²
    • City view
    • 1 king bed or 2 double beds
    Enter dates to see prices
    Junior Suite
    Junior Suite
    ...
    • Balcony/terrace
    • Shower and bathtub
    • 1 king bed or 2 single beds
    Enter dates to see prices
    Family Room Standard
    Family Room Standard
    ...
    • Room size: 88 m²/947 ft²
    Enter dates to see prices
    studio deluxe
    studio deluxe
    ...
    • Room size: 36 m²/388 ft²
    Enter dates to see prices
    Deluxe Suite
    Deluxe Suite
    ...
    • Balcony/terrace
    • Shower and bathtub
    • 1 king bed or 2 single beds
    Enter dates to see prices
    Junior Suite Ocean Vista
    Junior Suite Ocean Vista
    ...
    • 1 king bed or 2 single beds
    Enter dates to see prices
    Have a question for Centara Grand Phratamnak Pattaya?

    What people love about the property

    • 10.0
      Exceptional

      "The room was very big and my parents were happy"

      Thitiporn

      |

      November 25, 2018

    • 10.0
      Exceptional

      "Location next to convenience store , room very clean, staff very nice."

      Vichan

      |

      November 29, 2018

    • 8.4
      Excellent

      "Good service, nice room"

      Trisorn

      |

      October 11, 2017

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    More about Centara Grand Phratamnak Pattaya

    More about Centara Grand Phratamnak Pattaya

    10.0
    Exceptional

    "Fantastic staff and cleanliness, spot on"

    Jason

    |

    December 18, 2018

    An overview

    Show less

    What they offer

    8.0
    Very good

    "Steps to beach, quiet and peaceful location compared to stay..."

    nathaka

    |

    January 1, 2019

    Show less

    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Show less

    What to eat nearby

    Thai cuisine
    Thai cuisine
    Kwan garden restaurant
    590 m Thai
    Rin Kitchen
    1.2 km Thai
    Mirror Bar
    2.5 km Thai
    American cuisine
    American cuisine
    Kinnaree
    1.1 km American
    The Captain's Corner
    1.2 km American, Asian, Barbecue
    The Sky Gallery Restaurants
    1.4 km American, Asian, European
    Asian cuisine
    Asian cuisine
    Cabbages and Condoms
    600 m Asian, European, Seafood
    Uzbekistan Lazzati
    980 m Asian
    Antz Food & Drink
    1.2 km Asian, European, Thai

    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Show more

    Property's guest policies

    Show less

    Some helpful facts

    Show less

    Real reviews from real guests

    Agoda Reviews (2131)Booking.com Reviews (443)
    7.8
    /
    10
    Cleanliness8.0
    Facilities7.6
    Location7.1
    Room comfort and quality8.7
    Service8.4
    Value for money7.7
    Provided by verified guests of Agoda
    All languages
    All guests (2131)
    All room types

    Show reviews that mention 

    Showing 1276 verified guest comments
    12345
    5.6
    Jiraporn from Thailand
    Couple
    Deluxe Ocean Vista
    Stayed 1 night in January 2019
    Everything is good except the smell”
    Room is good and clean but the smell came from the toilet is really bad. We came back late at night and cannot change the room. Staff are really nice. Car park is not suitable for sport car, slope is really steep. Overall I would not go back because trying to sleep in that smell was awful.
    Reviewed February 24, 2019
    Dear Jiraporn, Greetings from Centara Grand Phratamnak Pattaya. Thank you for your feedback. We received your review with great concerns. On behalf of Centara Grand Phratamnak Pattaya Management, I apologize for disappointing you with services and facilities. We have brought this to the immediate attention of the respective department head. They have made detailed notes of your many useful feedback and they will continue with training and developing to ensure that staff is always able to deliver to the satisfaction of our guests. Please rest assured that guest satisfaction is a matter that we take very seriously and is something we follow very strict procedures about in the hotel. Best Regards, Centara Grand Phratamnak Pattaya Management
    Responded February 26, 2019
    Centara Grand Phratamnak Pattaya
    9.6
    Exceptional
    Pooncharat from Thailand
    Family with teens
    Deluxe
    Stayed 1 night in January 2019
    Luxury hotel with reasonable price!!”
    We were really aprreciated that we travel with old grand-mom which i requested 2 rooms to be close each other so they upgraded our deluxe rooms to Junior suit and deluxe suit with ocean view!! Reall kind and nice staff. Also very clean of blanket. We enjoyed shower bath instead of swimming pool but so nice!! Tesco and mini store just only 100 meters away and beach just only accross the road with private feeling. Really recommended Centara phratamnak pattaya!!
    Reviewed January 27, 2019
    Dear Pooncharat, Greetings from Centara Grand Phratamnak Pattaya. Thank you for taking your time to share your experience with us during your stay. We are happy to hear that our team made such impression. This wonderful story will be shared and will motivate us to keep our standard of service well maintained. It is nice to read that your stay was completely relaxing, in a well maintained room with staff member who were always friendly and went beyond to ensure your stay a memorable one. We are delighted that we had the opportunity to be at your service and we are excited to welcome you back again. Best Regards, Centara Grand Phratamnak Pattaya Management
    Responded January 28, 2019
    Centara Grand Phratamnak Pattaya
    8.0
    Excellent
    chheng from Cambodia
    Couple
    Deluxe
    Stayed 2 nights in November 2018
    Very nice hotel in Pattaya ”
    It was great time I n my husband on 27th n 28th November 2018 was stay at Centara hotel for my birthday in hotel. The hotel provided me a cute cake (free cake ).the staffs are friendly with beautiful smile n sounds :) .my room very clean. Many foods for breakfast I really enjoy it . I like the song in elevator when I up or down I feel relax. I ever stayed Centara grand beach hotel at Sa mui island same service look great . But this hotel no private beach if you want to the beach u can walk around 3mn
    Reviewed December 17, 2018
    Dear chheng, Greetings from Centara Grand Phratamnak Pattaya. First of all, thank you for having chosen Centara Grand Phratamnak Pattaya and for sharing your comments with us. We are delighted that we had the opportunity to be at your service and we would love to welcome you back again on your future trip to Pattaya. Rest assured that guest satisfaction is a matter that we take very seriously and is something we follow very strict procedures about in the hotel. Best Regards, Centara Grand Phratamnak Pattaya Management
    Responded December 17, 2018
    Centara Grand Phratamnak Pattaya
    7.2
    Very good
    James from Australia
    Couple
    Deluxe Ocean Vista
    Stayed 1 night in May 2018
    Disheartening”
    The hotel itself was fine as were all the staff except for from what i believe is a manager or general manager, i arrived about 15 minutes after my partner and pulled up behind the car on my bike. As i was unloading the car I was greeted by a caucasian manager who asked me to move my bike, I explained that i was checking into the hotel and was unloading my luggage but he was adament i moved my bike and quite rude about it. Not a good start to the checkin. Everything else was fine.
    Reviewed February 06, 2019
    Dear James, Thank you for staying with us. Please accept our sincere apology if you found our Manager rude when he informed you to move your motor bike when you arrived. As we had several mini buss arriving, this area is for them, and motorbikes to be parked at the garage. This should have been informed in a better way. Thank you for the good feedback on our hotel. We hope to see you back on your next visit. Sunny Thai Regards The Management
    Responded February 06, 2019
    Centara Grand Phratamnak Pattaya
    6.8
    Good
    Mahapol from Thailand
    Couple
    Deluxe
    Stayed 1 night in December 2018
    Nice room but far from town.”
    The room is big with a comfortable bed which I can sleep tight. It's a small hotel not a big one. The gym on the rooftop is very good but the swimming pool is small. If you have your own car, the parking space is limited.
    Reviewed January 02, 2019
    7.6
    Very good
    from Thailand
    Couple
    Deluxe Ocean Vista
    Stayed 1 night in December 2018
    Very good”
    Good Breakfast, nice and warm welcome staffs. Big room with space . Facilities in room is so modern esp master control room remote which was amazed us. But too noisy because of tourists’ buses parking for a group of tourists, garbage trucks around 3-4am. Our room booking is a sea view vista type which is at the Street side so we woke up 2-3 times though the mattress was so nice .
    Reviewed December 15, 2018
    Dear Guest, Greetings from Centara Grand Phratamnak Pattaya. Thank you for your feedback. We received your review with great concerns. On behalf of Centara Grand Phratamnak Pattaya Management, I apologize for disappointing you with services and facilities. We have brought this to the immediate attention of the respective department head. Please rest assured that guest satisfaction is a matter that we take very seriously and is something we follow very strict procedures about in the hotel. Best Regards, Centara Grand Phratamnak Pattaya Management
    Responded December 17, 2018
    Centara Grand Phratamnak Pattaya
    9.6
    Exceptional
    Suparnad from Thailand
    Couple
    Deluxe Ocean Vista
    Stayed 1 night in September 2018
    พนักงานมีความใส่ใจบริการ ที่พักสะอาด อาหารอร่อย”
    This is a nice hotel and good service. Room is clean. The power went off around 2 a.m. because key card system has problem. I called to staff, they were immediately action. Ruffino restaurant located on the rooftop to served Italian food. I recommended wagyu beef salad. Small swimming pool but is great view. Delicious Breakfast and many kind of food as well.
    Reviewed September 08, 2018
    Dear Suparnad, Greetings from Centara Grand Phratamnak Pattaya. First of all, thank you for having chosen Centara Grand Phratamnak Pattaya and for sharing your comments with us. We are delighted that we had the opportunity to be at your service and we would love to welcome you back again on your future trip to Pattaya. Rest assured that guest satisfaction is a matter that we take very seriously and is something we follow very strict procedures about in the hotel. Best Regards, Centara Grand Phratamnak Pattaya Management
    Responded September 12, 2018
    Centara Grand Phratamnak Pattaya
    9.2
    Exceptional
    michael from United Kingdom
    Family with young children
    Deluxe
    Stayed 3 nights in December 2017
    our favourite ”
    We like the tranquility offered by the location of this hotel and after many visits it's one of our preferred places to stay now we also have a baby, there are still a few maintenance issues regarding the air con in some rooms but on the whole the staff will try to accommodate any requests you may have
    Reviewed August 02, 2018
    Dear Michael, Greetings from Centara Grand Phratamnak Pattaya. First of all, thank you for having chosen Centara Grand Phratamnak Pattaya and for sharing your comments with us. We are delighted that we had the opportunity to be at your service and we would love to welcome you back again on your future trip to Pattaya. Rest assured that guest satisfaction is a matter that we take very seriously and is something we follow very strict procedures about in the hotel. Best Regards, Centara Grand Phratamnak Pattaya Management
    Responded August 07, 2018
    Centara Grand Phratamnak Pattaya
    8.4
    Excellent
    Sitthisak from Thailand
    Family with young children
    Junior Suite Ocean Vista
    Stayed 2 nights in July 2018
    ห้องพักดี คุ้มราคา”
    ห้องพักสวยงามคุ้มกับราคา (มี2ตึก ตึกใหม่ เพิ่งเปิดต้นปี2018) เนื่องจากผมเข้าพักช่วงLong weekend แขกเข้าพักมาก ทำให้มีแขกรอทานbreakfast มากช่วงสายๆ ถ้ามาทานแต่เช้าไม่มีปัญหาครับ อาหารก็รสชาติกลางๆคร้บ มาตรฐานโรงแรมทั่วไป สระว่ายน้ำขนาดไม่ใหญ่ เช้าๆแขกก็ค่อนข้างเยอะครับ วิวที่ชั้น9ชั้นสระว่ายน้ำก็ถือว่าดีครับ เห็นทะเลกว้างเลย โรงแรมไม่ติดหาดครับ การเดินไปลงหาด สามารถเดินข้ามถนน ไปฝั่งตรงข้ามกับโรงแรม มีร้าน Breeze เป็นร้านขนมของโรงแรม เราเดินทะลุไปหาดได้ครับ หาดอาจจะไม่ค่อยสะอาดเท่าไรนะครับ เพราะเป็นหาดPublic นักท่องเที่ยวทิ้งขยะกันเยอะครับ ถือว่าชมวิวทะเลก็พอโอเคครับ ห้องพักJunior suite ocean vista เห็นวิวทะเล ลมแรงดีทั้งวันครับ (มีตึกฝั่งตรงข้ามบังนะครับ ถ้าชั้นล่างๆ) โดยรวมผมคิดว่าคุ้มค่ากับการมาพักโรงแรมSizeเล็กก็ดีไปอีกอย่างคือเดินไปไหนใกล้ครับ ถ้ามาแล้วเตรียมใจเจอกับสิ่งเหล่านี้ได้ ผมว่าโรงแรมนี้ก็น่ามาพักครับ
    Reviewed July 30, 2018
    เรียน คุณSitthisak ขอขอบคุณที่ไว้วางใจCentara Grand Phratamnak Pattayaและสำหรับคำติชมในระหว่างการเข้าพัก ขอให้ลูกค้ามั่นใจว่าทางโรงแรมมิได้นิ่งนอนใจกับความคิดเห็นและข้อแนะนำอันมีประโยชน์ของลูกค้า หวังว่าเราจะได้มีโอกาสต้อนรับลูกค้าอีกครั้ง ทีมบริหารCentara Grand Phratamnak Pattaya
    Responded August 07, 2018
    Centara Grand Phratamnak Pattaya
    10.0
    Exceptional
    Christopher from United Kingdom
    Couple
    Deluxe
    Stayed 1 night in June 2018
    Wonderful staff make this hotel a treat”
    The hotel itself is clean, pleasant and very nice, but what makes it is the staff. From the very first hello to the last goodbye every member of staff did this hotel proud. I think the hotel should be commended on such great levels of service.
    Reviewed July 24, 2018
    Dear Christopher, Greetings from Centara Grand Phratamnak Pattaya. First of all, thank you for having chosen Centara Grand Phratamnak Pattaya and for sharing your comments with us. We are delighted that we had the opportunity to be at your service and we would love to welcome you back again on your future trip to Pattaya. Rest assured that guest satisfaction is a matter that we take very seriously and is something we follow very strict procedures about in the hotel. Best Regards, Centara Grand Phratamnak Pattaya Management
    Responded August 07, 2018
    Centara Grand Phratamnak Pattaya
    10.0
    Exceptional
    michael from United Kingdom
    Family with young children
    Deluxe
    Stayed 7 nights in December 2017
    excellent but needs little work”
    We love this hotel and its location but I always like to give an honest review and there are parts of it that now need a little attention, not all air con is in full working order and there is damp in a few rooms however we've always been well looked after and have been staying there for 5 years and will continue to do so, the slight faults are well outdated by the positives, the staff, the location, the pool, the value for money! so don't be put off by any negative reviews
    Reviewed July 19, 2018
    Dear Michael Greetings from Centara Grand Phratamnak Pattaya. Thank you for your feedback. We received your review with great concerns. On behalf of Centara Grand Phratamnak Pattaya Management, I apologize for disappointing you with services and facilities. We have brought this to the immediate attention of the respective department head. They have made detailed notes of your many useful feedback and they will continue with training and developing to ensure that staff is always able to deliver to the satisfaction of our guests. Please rest assured that guest satisfaction is a matter that we take very seriously and is something we follow very strict procedures about in the hotel. Best Regards, Centara Grand Phratamnak Pattaya Management
    Responded August 07, 2018
    Centara Grand Phratamnak Pattaya
    9.2
    Exceptional
    Loh from Malaysia
    Couple
    Deluxe Ocean Vista
    Stayed 3 nights in July 2018
    Truly exceptional! ”
    Nice deco at the rooms, foyer & restaurant (salt water aquarium with sharks) Well equipped with great sky deck pool, gym & bar. Good SPA oppo hotel. Quite location, but convenient to get Grab or motorbike rental.
    Reviewed July 13, 2018
    Dear Loh, Greetings from Centara Grand Phratamnak Pattaya. Thank you for sharing the experience during your stay. We are delighted to know that our service and facilities could meet your expectation. This comment will be shared to operational and management team to keep them motivated and maintain good level of service. Please rest assured that guest satisfaction is a matter that we take very seriously and is something we follow very strict procedures about in the hotel. We look forward to welcoming you back soon. Best Regards, Centara Grand Phratamnak Pattaya Management
    Responded July 13, 2018
    Centara Grand Phratamnak Pattaya
    8.0
    Excellent
    prathana from Thailand
    Couple
    Deluxe
    Stayed 2 nights in June 2018
    Very good”
    ช่วงนี้ห้องกลิ่นชื้นมากกกก ต้องเปิดแอร์ไปเปิดประตูระเบียงไป กลิ่นถึงจะดีขึ้น ครั้งที่แล้วมาหน้าร้อน ไม่มีกลิ่นอะไร พอไปหน้าฝน ห้องน่าจะไม่ค่อยโดนแดด หรือไม่ได้ปิดแอร์เลย ห้องเลยชื้น หัวเตียงเหมือนมีราขึ้น แต่นอกนั้นชอบมากก
    Reviewed June 22, 2018
    เรียน คุณprathana ขอขอบคุณที่ไว้วางใจ Centara Grand Phratamnak Pattaya และสำหรับความคิดเห็นของลูกค้า หวังว่าทางโรงแรมจะได้มีโอกาสต้อนรับลูกค้าอีกครั้ง ทีมบริหาร Centara Grand Phratamnak Pattaya
    Responded June 25, 2018
    Centara Grand Phratamnak Pattaya
    8.8
    Excellent
    michael from United Kingdom
    Family with young children
    Family Suite Ocean Vista
    Stayed 4 nights in December 2017
    Honest Review”
    Having stayed here for the last 5 years and always loved it my only negative point this time would be the fact the hotel seems short staffed in many areas and that is leading to the time allocated to those working not really being enough to clean to a 5 star standard, which is a shame and unfair on the staff who are trying hard to keep up the standards. We like the location which is adjacent to the beach, beautiful interior, far enough from the city centre and a great team at the hotel. We will visit again as we are sure the management will improve the standards as time goes on mainly in the pool and room areas. Thank you to the staff who are still there and the ones who left during our stay we will always be grateful for your hospitality.
    Reviewed March 09, 2018
    Dear Mr. Michael, We really appreciate you taking the time to share your review regarding your recent stay with us. We do try to provide all our guests with comfort and convenience. Thank you for taking for choosing to stay with us and for sharing your review. Your comments will most assuredly be shared with the entire team and keep us motivated to continue delivering our best and also help us to improve where we lack. We hope you enjoy all your future stays with us! Best Regards, Tatiana Lebedeva Front Office Manager.
    Responded March 17, 2018
    Centara Grand Phratamnak Pattaya
    5.2
    Bhumi from Thailand
    Couple
    Deluxe Ocean Vista
    Stayed 1 night in August 2018
    Not worth ”
    The hotel location isn't good. Parking is really limited. I had to park on the street and walk to hotel. The hotel is old and rundown. The sea view is really bad coz of rundown house blocked the view, and it's not next to the beach with street and some houses. The room smelled really bad and old with some broken switch (light at balcony can't be turned off). Fitness is small and old. Restroom for the fitness and swimming pool is really dirty. Breakfast is ok meeting up standard. Staff is nice and helpful.
    Reviewed February 07, 2019
    Dear Guest, Thank you for staying with us. We are sorry to see that your expectations was not met 100% this time. ALl our rooms and outlets are yearly maintained and touched up. We have several categories of room types and some with sea view. Rest assure we will address your comments with our team in order to fast improve our cleanliness. We have noted the good comments on our staff friendliness and service. We hope to see you back to show you our improvements. Sunny Thai Regards The Management
    Responded February 09, 2019
    Centara Grand Phratamnak Pattaya
    4.8
    Manuel from Thailand
    Family with young children
    Deluxe
    Stayed 1 night in October 2018
    Five stars Hotel... maybe 20 years ago... ”
    This hotel isn't beachfront but it is located in a secondary road. Hotel is quiet old and standard of cleanliness is very bad. Dust mostly everywhere in the room, plenty of hungry mosquitoes which will accompany your night and smelly toilet. Swimming pool has not even a small spot of shadow. This will genuinely help to burn you and your young kids skin if you do not use a proper sunblock. Breakfast was nice except the fact that for have a cappuccino must pay extra money. Now i understand why this hotel is mostly discounted on this website...
    Reviewed October 28, 2018
    Dear Manuel, Greetings from Centara Grand Phratamnak Pattaya. First of all, thank you for having chosen Centara Grand Phratamnak Pattaya and for sharing your comments with us. We are delighted that we had the opportunity to be at your service. Rest assured that guest satisfaction is a matter that we take very seriously and is something we follow very strict procedures about in the hotel. Best Regards, Centara Grand Phratamnak Pattaya Management
    Responded November 05, 2018
    Centara Grand Phratamnak Pattaya
    7.6
    Very good
    Thitiporn from Thailand
    Couple
    Deluxe
    Stayed 1 night in October 2018
    Very good”
    Pros: Staff with good service mind Comfy bed Espresso machine in room Cons: Actual room looks older than in the photos Checked in 15:00 but the room wasn’t ready till 15:15 Bad smell on the pillows Balcony door is difficult to lock Poor water drainage in the shower. Lots of water leak to the dry zone after shower.
    Reviewed October 08, 2018
    Dear Thitiporn, Greetings from Centara Grand Phratamnak Pattaya. Thank you for your feedback. We received your review with great concerns. On behalf of Centara Grand Phratamnak Pattaya Management, I apologize for disappointing you with services and facilities. We have brought this to the immediate attention of the respective department head. They have made detailed notes of your many useful feedback and they will continue with training and developing to ensure that staff is always able to deliver to the satisfaction of our guests. Please rest assured that guest satisfaction is a matter that we take very seriously and is something we follow very strict procedures about in the hotel. Best Regards, Centara Grand Phratamnak Pattaya Management
    Responded October 09, 2018
    Centara Grand Phratamnak Pattaya
    6.0
    Pawin from Thailand
    Group
    Deluxe
    Stayed 2 nights in August 2018
    Room door not closed”
    Decent hotel. Good amenities. Plenty of parking. Quiet/serene location. One set back is that on the 2nd evening when we came back to the room, found the door not completely closed all the way. The door's mechanic seems to need maintenance. House keeping should have done a better job and paid more attention. Good that nothing was missing. I informed the front desk right away but received very little attention and sympathy. Kinda disappointed about service of this "so-called" 4 stars hotel but didn't want to make it a big deal (since nothing was lost). This incident maybe happens less than 1%. Overall still recommended this hotel.
    Reviewed September 10, 2018
    Dear Pawin, Greetings from Centara Grand Phratamnak Pattaya. Thank you for your feedback. We received your review with great concerns. On behalf of Centara Grand Phratamnak management, I apologize for disappointing you with services and facilities. We have brought this to the immediate attention of the respective department head. They have made detailed notes of your many useful feedback and they will continue with training and developing to ensure that staff is always able to deliver to the satisfaction of our guests. Housekeeping and front office are well notified on this feedback. They are improving the issues mentioned above together with full support of management team. This is to ensure that we are always able to deliver services to the satisfaction of our guests. Please rest assured that guest satisfaction is a matter that we take very seriously and is something we follow very strict procedures about in the hotel. Best Regards, Centara Grand Phratamnak Pattaya Management
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    Centara Grand Phratamnak Pattaya
    9.2
    Exceptional
    omar from Oman
    Solo traveler
    Deluxe
    Stayed 4 nights in January 2019
    Very good ”
    Not direct beach front
    Reviewed February 05, 2019
    Dear Guest, Thank you very much for staying with us. We are very happy to see that you enjoyed your stay with us and hope to see you back soon again. Sunny Thai Regards The Managment
    Responded February 09, 2019
    Centara Grand Phratamnak Pattaya
    10.0
    Exceptional
    JAEYEON from South Korea
    Solo traveler
    Family Suite Ocean Vista
    Stayed 1 night in January 2019
    Good”
    All good
    Reviewed January 25, 2019
    Dear JAEYEON, Greetings from Centara Grand Phratamnak Pattaya. It has come to our attention that you have recently reviews our hotel with excellent rating and talk so highly about the level of service presented by our staff, thank you very much. Our team is to deliver personal services to every guest for making sure every guest’s stay is being well taken care of so they can enjoy the best time possible. We are delighted that we had the opportunity to be at your service and we look forward to welcoming you back in the near future. Best Regards, Centara Grand Phratamnak Pattaya Management
    Responded January 28, 2019
    Centara Grand Phratamnak Pattaya
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