Centara Grand Phratamnak Pattaya
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Centara Grand Phratamnak Pattaya

Phratamnak Soi 5 Nongprue, Banglamung, Phra Tamnak Hill, Pattaya, Thailand, 20150
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     Centara Grand Phratamnak Pattaya

    Centara Grand Phratamnak Pattaya Reviews

    7.8
    Very good
    /10
    (2431 reviews)See what guests said
    8.4
    Excellent

    "Good service, nice room"

    Trisorn

    -

    October 11, 2017

    8.7
    Excellent room comfort and quality

    Things you’ll love about Centara Grand Phratamnak Pattaya

    Things you'll love

    • Airport transfer

    • 130 meters to the beach

    • Currency exchange

    • Free Wi-Fi in all rooms!

    Very good
    Location
    7.1
    See map
    Very good location - 130 meters to the beach
    Popular
    Nearby
  • Big Buddha1.27 km
  • Walking Street Pattaya2.43 km
  • Ripley's Believe It or Not! World of Entertainment3.1 km
  • Central Festival Pattaya Beach3.9 km
  • Alcazar Cabaret5.01 km
  • Jomtien Beach5.34 km
  • Art in Paradise5.45 km
  • Sanctuary of Truth (Prasat Sut Ja-Tum)7.72 km
  • Koh Lan8.39 km
  • Ramayana Water Park21.07 km
  • This property is in high demand!

    Booked 19 times since yesterday

    Value for money7.7
    Location rating7.1
    Nearest airportU-Tapao International Airport (UTP)
    Distance to airport30.2 km

    Rooms available at Centara Grand Phratamnak Pattaya

    8.7
    Excellent
    Room comfort & quality
    Premium Deluxe
    Premium Deluxe
    ...
    • Balcony/terrace
    • Shower and bathtub
    • 2 double beds or 1 king bed
    Enter dates to see prices
    Family Suite
    Family Suite
    ...
    • Room size: 88 m²/947 ft²
    • City view
    • 1 king bed and 1 bunk bed
    Enter dates to see prices
    Family room Standard
    Family room Standard
    ...
    • Room size: 88 m²/947 ft²
    Enter dates to see prices
    Deluxe Ocean Vista
    Deluxe Ocean Vista
    ...
    • Room size: 36 m²/388 ft²
    • Ocean view
    • 1 king bed or 2 double beds
    Enter dates to see prices
    Family Suite Ocean Vista
    Family Suite Ocean Vista
    ...
    • Room size: 88 m²/947 ft²
    • Ocean view
    • 1 king bed and 1 bunk bed
    Enter dates to see prices
    Deluxe
    Deluxe
    ...
    • Room size: 36 m²/388 ft²
    • City view
    • 1 king bed or 2 double beds
    Enter dates to see prices
    Studio Deluxe
    Studio Deluxe
    ...
    • Room size: 36 m²/388 ft²
    Enter dates to see prices
    Junior Suite
    Junior Suite
    ...
    • Balcony/terrace
    • Shower and bathtub
    • 1 king bed or 2 single beds
    Enter dates to see prices
    Deluxe Suite
    Deluxe Suite
    ...
    • Balcony/terrace
    • Shower and bathtub
    • 1 king bed or 2 single beds
    Enter dates to see prices
    Junior Suite Ocean Vista
    Junior Suite Ocean Vista
    ...
    • 1 king bed or 2 single beds
    Enter dates to see prices
    Have a question for Centara Grand Phratamnak Pattaya?

    What people love about Centara Grand Phratamnak Pattaya

    • 8.0
      Very good
      Location

      "Steps to beach, quiet and peaceful location compared to staying in city :) will come back"

      nathaka

      |

      January 1, 2019

    • 6.8
      Good
      Spaciousness

      "The room is big with a comfortable bed which I can sleep tight."

      Mahapol

      |

      January 2, 2019

    • 8.0
      Very good
      Staff 

      "Good location nearly sky gellery cafe , less people , nice staff , great swiming pool view , And you and walk to the beach"

      RATCHAMET

      |

      November 11, 2016

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    More about Centara Grand Phratamnak Pattaya

    More about Centara Grand Phratamnak Pattaya

    10.0
    Exceptional

    "Fantastic staff and cleanliness, spot on"

    Jason

    |

    December 18, 2018

    An overview

    Show less

    What they offer

    10.0
    Exceptional

    "Location next to convenience store , room very clean, staff..."

    Vichan

    |

    November 29, 2018

    Read more reviews
    Show less

    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Show less

    What to eat nearby

    Thai cuisine
    Thai cuisine
    Kwan garden restaurant
    590 m Thai
    Rin Kitchen
    1.2 km Thai
    Mirror Bar
    2.5 km Thai
    American cuisine
    American cuisine
    Kinnaree
    1.1 km American
    The Captain's Corner
    1.2 km American, Asian, Barbecue
    The Sky Gallery Restaurants
    1.4 km American, Asian, European
    Asian cuisine
    Asian cuisine
    Cabbages and Condoms
    600 m Asian, European, Seafood
    Uzbekistan Lazzati
    980 m Asian
    Antz Food & Drink
    1.2 km Asian, European, Thai

    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Show more

    Property's guest policies

    Show less

    Some helpful facts

    Show less

    Reviews of Centara Grand Phratamnak Pattaya from real guests

    Provided by verified guests of Agoda
    Agoda Reviews (2431)Booking.com Reviews (539)
    7.8
    /
    10
    Cleanliness8.0
    Facilities7.7
    Location7.1
    Room comfort and quality8.7
    Service8.4
    Value for money7.7
    All languages
    All guests (2431)
    All room types

    Show reviews that mention 

    Showing 1395 verified guest comments
    12345
    8.8
    Excellent
    Leon from Australia
    Couple
    Deluxe
    Stayed 1 night in May 2019

    Superb!”

    Staff are friendly and helpful. Room is great and comfortable and clean and has coffee/tea facilities as well as mini-bar. Breakfast buffet is excellent with a wide range of delicious foods. Hotel is close to the beach though far from the main centres. In short, I would highly recommend this hotel and would most definitely stay here again. Fabulous!

    Reviewed May 12, 2019

    Dear Mr. Leon, It is our pleasure to receive your positive feedback. Thank you very much for letting us know that you had a wonderful experience at our hotel. We hope to have an opportunity to welcome you back soonest. Kind regards, Centara Grand Phratamnak Pattaya Management Team

    Responded May 12, 2019
    Centara Grand Phratamnak Pattaya
    8.4
    Excellent
    Chariyamas from Thailand
    Couple
    Deluxe
    Stayed 2 nights in November 2018

    Cozy hotel”

    Cozy hotel. The room was large and clean. The staff are polite and friendly.

    Reviewed May 17, 2019

    Dear Khun Chariyamas, It is our pleasure to receive your positive feedback. Thank you very much for letting us know that you had a wonderful experience at our hotel. We hope to have an opportunity to welcome you back soonest. Kind regards, Centara Grand Phratamnak Pattaya Management Team

    Responded May 18, 2019
    Centara Grand Phratamnak Pattaya
    10.0
    Exceptional
    Vivian from United States
    Couple
    Deluxe
    Stayed 1 night in April 2019

    Loved it.”

    The breakfast buffet is amazing! Variety of foods and a cappuccino machine. Very clean fancy place. Pool and gym on roof All staff is friendly and helpful. 1 minute walk from beach. Whole hotel is air conditioned. Our room was so nice. We loved staying here.

    Reviewed April 18, 2019

    Dear Ms. Vivian, It is our pleasure to receive your positive feedback. Thank you very much for letting us know that you had a wonderful experience at our hotel and your kind compliment about our breakfast at Oceana and staff service. We hope to have an opportunity to welcome you back soonest. Kind regards, Centara Grand Phratamnak Pattaya Management Team

    Responded April 20, 2019
    Centara Grand Phratamnak Pattaya
    8.0
    Excellent
    Chutimon from Thailand
    Couple
    Twin/Double room - De Luxe - Sea View - Breakfast
    Stayed 2 nights in April 2019

    Nice hotel. Great breakfast. Walkable distance to the beach.”

    The room was very nice with reasonable price (breakfast included). Great breakfast!! Staffs are very nice and helpful. Enjoyed staying here! But in the high season, the hotel may need more crew the help support the guests as the hotel was very crowded :)

    Reviewed April 15, 2019

    Dear Khun Chutimon, It is our pleasure to receive your positive feedback. Thank you very much for letting us know that you had a wonderful experience at our hotel and your kind compliment to our hospitality. We hope to have an opportunity to welcome you back soonest. Kind regards, Centara Grand Phratamnak Pattaya Management Team

    Responded April 20, 2019
    Centara Grand Phratamnak Pattaya
    8.4
    Excellent
    Antero from Finland
    Solo traveler
    Deluxe
    Stayed 4 nights in April 2019

    5 star hotel 30 metres from beach.”

    7-11 and other shop Tesco right downstairs. Stunning lobby and best breakfast I have seen (eaten also). Rooms are nice but in 5 stars you could excpect a bit more. Although bed was very comfy. Rooftop pool is like from a movie. That view to the ocean, and awesome atmosphere u feel like a million bucks here. Cannot get any better !

    Reviewed April 10, 2019

    Dear Mr. Antero, It is our pleasure to receive your positive feedback. Thank you very much for letting us know that you had a wonderful experience at our hotel and your kind compliment to our breakfast at Oceana. We hope to have an opportunity to welcome you back soonest. Kind regards, Centara Grand Phratamnak Pattaya Management Team

    Responded April 20, 2019
    Centara Grand Phratamnak Pattaya
    8.8
    Excellent
    SUPANNIKA from Thailand
    Family with teens
    Deluxe
    Stayed 1 night in April 2019

    Easy to communicated but too many troubles for being 5 stars hotel”

    The room is the same as in the picture value for the price. The staff are very professional but there were troubles which customer can’t ignore. First of all, we have 5 adults then I’ve booked 3 deluxe rooms; 2 twins and 1 double. Me and my family arrived at the hotel around 3 pm there were 2 rooms ready for me to check-in and I got the last room at 5.30 pm the staff said it was a technical problem and they gave me a complimentary dish full of fruits. By the way we enjoyed their pool while waiting for the room. I stay in double room alone and found a use glass with mark of the toothpaste inside with no cleaning but I decide to ignore it because I can use another glass. So everything was good until around midnight I woke up because of the rat scratched every parts of the ceiling. It’s feel like they’ve been scratching on my head. I try to sleep for an hour but the rat wasn’t stop and scratched harder. I decided to called the receptionist just want them to stop the rat but they sent me to family suites room without moving my stuffs at 1.30 am. The way they solve the problems was very good but I think it must be better if they can eliminate the problems especially the rat.

    Reviewed April 06, 2019

    Dear Khun Supannika, Thank you for taking the time to share your feedback which is essential in our efforts to further improve our service standards and guest experiences. We are extremely sorry to hear about your experience that was not meet our standard . Please accept our sincere apology on any inconvenience caused. Your feedback is essential in helping us improve our services and please be assured that your comments have been shared with our team who continually strive to create seamless and positive experiences for our guests. We hope that we will have chance to welcome you back again and recover your impression of the hotel. Best regards, Centara Grand Phratamnak Pattaya Management Team

    Responded April 20, 2019
    Centara Grand Phratamnak Pattaya
    7.6
    Very good
    yi from Thailand
    Couple
    Premium Deluxe
    Stayed 1 night in March 2019

    good place”

    a little long time to wait breakfast, other is ok.

    Reviewed May 18, 2019

    Dear Mr. Yi, It is our pleasure to receive your positive feedback. Thank you very much for letting us know that you had a wonderful experience at our hotel. We hope to have an opportunity to welcome you back soonest. Kind regards, Centara Grand Phratamnak Pattaya Management Team

    Responded May 18, 2019
    Centara Grand Phratamnak Pattaya
    9.6
    Exceptional
    Victor
    Couple
    Deluxe Ocean Vista
    Stayed 1 night in May 2019

    Great hotel with amazing service”

    It was really great journey. The hotel look amazing. Clean and modern room, friendly and helpful staff, nice swimming pool. Plus really great cocktails and tasty food. Big plus for the restaurant. In general, the hotel left only pleasant impressions and we will definitely return there.

    Reviewed May 06, 2019

    Dear Mr. Victor, It is our pleasure to receive your positive feedback and kind review on AGODA. Thank you very much for letting us know that you had a wonderful experience at our hotel. We hope to have an opportunity to welcome you back soonest. Kind regards, Centara Grand Phratamnak Pattaya Management Team

    Responded May 08, 2019
    Centara Grand Phratamnak Pattaya
    9.6
    Exceptional
    Pooncharat from Thailand
    Family with teens
    Deluxe
    Stayed 1 night in January 2019

    Luxury hotel with reasonable price!!”

    We were really aprreciated that we travel with old grand-mom which i requested 2 rooms to be close each other so they upgraded our deluxe rooms to Junior suit and deluxe suit with ocean view!! Reall kind and nice staff. Also very clean of blanket. We enjoyed shower bath instead of swimming pool but so nice!! Tesco and mini store just only 100 meters away and beach just only accross the road with private feeling. Really recommended Centara phratamnak pattaya!!

    Reviewed January 27, 2019

    Dear Pooncharat, Greetings from Centara Grand Phratamnak Pattaya. Thank you for taking your time to share your experience with us during your stay. We are happy to hear that our team made such impression. This wonderful story will be shared and will motivate us to keep our standard of service well maintained. It is nice to read that your stay was completely relaxing, in a well maintained room with staff member who were always friendly and went beyond to ensure your stay a memorable one. We are delighted that we had the opportunity to be at your service and we are excited to welcome you back again. Best Regards, Centara Grand Phratamnak Pattaya Management

    Responded January 28, 2019
    Centara Grand Phratamnak Pattaya
    8.0
    Excellent
    chheng from Cambodia
    Couple
    Deluxe
    Stayed 2 nights in November 2018

    Very nice hotel in Pattaya ”

    It was great time I n my husband on 27th n 28th November 2018 was stay at Centara hotel for my birthday in hotel. The hotel provided me a cute cake (free cake ).the staffs are friendly with beautiful smile n sounds :) .my room very clean. Many foods for breakfast I really enjoy it . I like the song in elevator when I up or down I feel relax. I ever stayed Centara grand beach hotel at Sa mui island same service look great . But this hotel no private beach if you want to the beach u can walk around 3mn

    Reviewed December 17, 2018

    Dear chheng, Greetings from Centara Grand Phratamnak Pattaya. First of all, thank you for having chosen Centara Grand Phratamnak Pattaya and for sharing your comments with us. We are delighted that we had the opportunity to be at your service and we would love to welcome you back again on your future trip to Pattaya. Rest assured that guest satisfaction is a matter that we take very seriously and is something we follow very strict procedures about in the hotel. Best Regards, Centara Grand Phratamnak Pattaya Management

    Responded December 17, 2018
    Centara Grand Phratamnak Pattaya
    8.8
    Excellent
    kato from Japan
    Business traveler
    Premium Deluxe
    Stayed 5 nights in April 2019

    Excellent”

    I was kind stuff.

    Reviewed May 03, 2019

    Dear Mr. Kato, It is our pleasure to receive your positive feedback and kind review on AGODA. Thank you very much for letting us know that you had a wonderful experience at our hotel. We hope to have an opportunity to welcome you back soonest. Kind regards, Centara Grand Phratamnak Pattaya Management Team

    Responded May 05, 2019
    Centara Grand Phratamnak Pattaya
    7.2
    Very good
    James from Canada
    Couple
    Deluxe
    Stayed 3 nights in April 2019

    It was ok”

    The first day we were not impressed with the moldy odor the room had. The aircond temperature control wasn't working properly and it was colder than we would have liked. The manager at reception personally corrected our issues and the rest of our stay was enjoyable. We enjoyed a well prepared breakfast. The staff is first rate! The room was smaller than what the pictures portrayed and we were not on the beach as described on the website.

    Reviewed April 18, 2019

    Dear Mr. James, Thank you for taking the time to share your feedback which is essential in our efforts to further improve our service standards and guest experiences. We are extremely sorry to hear about your experience that was not meet our standard . Please accept our sincere apology on any inconvenience caused. Your feedback is essential in helping us improve our services and please be assured that your comments have been shared with our team who continually strive to create seamless and positive experiences for our guests. We hope that we will have chance to welcome you back again and recover your impression of the hotel. Best regards, Centara Grand Phratamnak Pattaya Management Team

    Responded April 20, 2019
    Centara Grand Phratamnak Pattaya
    6.4
    Good
    Teerasak from Thailand
    Couple
    Deluxe
    Stayed 1 night in April 2019

    3 Stars Hotel (good location but other thing is moderate)”

    •Location - Good. The hotel is located near the beach (around 100m), this makes you able to walk to play on the beach in just 2-3 minutes from hotel. •Cleanliness - Satisfactory. When I enter toilet in the room after check-in. Toilet floor is still wet and cleaning staff leave a cup/bucket behind below the wash basin. •Staff - Satisfactory. I arrived at the hotel on 2PM but there is no room available for check-in, this is acceptable because the check-in time is 3PM. Hotel receptionist told me the room will be ready by 3.30PM and she will call me early if the room is available but I didn't receive any call from her. Chef and his staffs can't support the demands of customer in the morning. Foods and drinks didn't fill on time. Toaster is out of order but no one come to look on it, chef just told his staff to change it after I inform him.

    Reviewed April 18, 2019

    Dear Khun Teerasak, Thank you for taking the time to share your feedback which is essential in our efforts to further improve our service standards and guest experiences. We are extremely sorry to hear about your arrival experience that was not meet our standard . Please accept our sincere apology on any inconvenience caused. Your feedback is essential in helping us improve our services and please be assured that your comments have been shared with our team who continually strive to create seamless and positive experiences for our guests. We hope that we will have chance to welcome you back again and recover your impression of the hotel. Best regards, Centara Grand Phratamnak Pattaya Management Team

    Responded April 20, 2019
    Centara Grand Phratamnak Pattaya
    5.6
    Daniel from Colombia
    Couple
    Deluxe
    Stayed 1 night in March 2019

    Needs a little here and there... ”

    good pool, good room size, garden view room (besides there is a land, only with 1 huge tree) and breakfast was better than expected and to improve a lot... Maintenance is POOR, it is dirte beside and below the bed, carpet are a land of infection, walls need to. be painted in the rooms, uniforms of the staff look very dirty and old... lack of parking spaces... and they have an aquarium with sharks... It is ANIMAL. CRUELTY...

    Reviewed March 27, 2019

    Dear Daniel, Greetings from Centara Grand Phratamnak. We are sorry to read that your expectations was not met. Every room gets a yearly touch up and maintenance, and this room will be prioritized as per your comments. We have all items to be deep cleaned on schedule but for we have most probably failed this time to follow it. We are very sorry for any inconvenience and rest assure we have discussed this with concerned department heads. Our fish tanks are well taken care of by certificated professionals and we also have an Aquarium and Life Support System Manager. We are sorry that you do not like this. Sunny Thai Regards The Management

    Responded April 05, 2019
    Centara Grand Phratamnak Pattaya
    5.6
    Jiraporn from Thailand
    Couple
    Deluxe Ocean Vista
    Stayed 1 night in January 2019

    Everything is good except the smell”

    Room is good and clean but the smell came from the toilet is really bad. We came back late at night and cannot change the room. Staff are really nice. Car park is not suitable for sport car, slope is really steep. Overall I would not go back because trying to sleep in that smell was awful.

    Reviewed February 24, 2019

    Dear Jiraporn, Greetings from Centara Grand Phratamnak Pattaya. Thank you for your feedback. We received your review with great concerns. On behalf of Centara Grand Phratamnak Pattaya Management, I apologize for disappointing you with services and facilities. We have brought this to the immediate attention of the respective department head. They have made detailed notes of your many useful feedback and they will continue with training and developing to ensure that staff is always able to deliver to the satisfaction of our guests. Please rest assured that guest satisfaction is a matter that we take very seriously and is something we follow very strict procedures about in the hotel. Best Regards, Centara Grand Phratamnak Pattaya Management

    Responded February 26, 2019
    Centara Grand Phratamnak Pattaya
    9.6
    Exceptional
    Suparnad from Thailand
    Couple
    Deluxe Ocean Vista
    Stayed 1 night in September 2018

    พนักงานมีความใส่ใจบริการ ที่พักสะอาด อาหารอร่อย”

    This is a nice hotel and good service. Room is clean. The power went off around 2 a.m. because key card system has problem. I called to staff, they were immediately action. Ruffino restaurant located on the rooftop to served Italian food. I recommended wagyu beef salad. Small swimming pool but is great view. Delicious Breakfast and many kind of food as well.

    Reviewed September 08, 2018

    Dear Suparnad, Greetings from Centara Grand Phratamnak Pattaya. First of all, thank you for having chosen Centara Grand Phratamnak Pattaya and for sharing your comments with us. We are delighted that we had the opportunity to be at your service and we would love to welcome you back again on your future trip to Pattaya. Rest assured that guest satisfaction is a matter that we take very seriously and is something we follow very strict procedures about in the hotel. Best Regards, Centara Grand Phratamnak Pattaya Management

    Responded September 12, 2018
    Centara Grand Phratamnak Pattaya
    9.2
    Exceptional
    michael from United Kingdom
    Family with young children
    Deluxe
    Stayed 3 nights in December 2017

    our favourite ”

    We like the tranquility offered by the location of this hotel and after many visits it's one of our preferred places to stay now we also have a baby, there are still a few maintenance issues regarding the air con in some rooms but on the whole the staff will try to accommodate any requests you may have

    Reviewed August 02, 2018

    Dear Michael, Greetings from Centara Grand Phratamnak Pattaya. First of all, thank you for having chosen Centara Grand Phratamnak Pattaya and for sharing your comments with us. We are delighted that we had the opportunity to be at your service and we would love to welcome you back again on your future trip to Pattaya. Rest assured that guest satisfaction is a matter that we take very seriously and is something we follow very strict procedures about in the hotel. Best Regards, Centara Grand Phratamnak Pattaya Management

    Responded August 07, 2018
    Centara Grand Phratamnak Pattaya
    8.4
    Excellent
    Sitthisak from Thailand
    Family with young children
    Junior Suite Ocean Vista
    Stayed 2 nights in July 2018

    ห้องพักดี คุ้มราคา”

    ห้องพักสวยงามคุ้มกับราคา (มี2ตึก ตึกใหม่ เพิ่งเปิดต้นปี2018) เนื่องจากผมเข้าพักช่วงLong weekend แขกเข้าพักมาก ทำให้มีแขกรอทานbreakfast มากช่วงสายๆ ถ้ามาทานแต่เช้าไม่มีปัญหาครับ อาหารก็รสชาติกลางๆคร้บ มาตรฐานโรงแรมทั่วไป สระว่ายน้ำขนาดไม่ใหญ่ เช้าๆแขกก็ค่อนข้างเยอะครับ วิวที่ชั้น9ชั้นสระว่ายน้ำก็ถือว่าดีครับ เห็นทะเลกว้างเลย โรงแรมไม่ติดหาดครับ การเดินไปลงหาด สามารถเดินข้ามถนน ไปฝั่งตรงข้ามกับโรงแรม มีร้าน Breeze เป็นร้านขนมของโรงแรม เราเดินทะลุไปหาดได้ครับ หาดอาจจะไม่ค่อยสะอาดเท่าไรนะครับ เพราะเป็นหาดPublic นักท่องเที่ยวทิ้งขยะกันเยอะครับ ถือว่าชมวิวทะเลก็พอโอเคครับ ห้องพักJunior suite ocean vista เห็นวิวทะเล ลมแรงดีทั้งวันครับ (มีตึกฝั่งตรงข้ามบังนะครับ ถ้าชั้นล่างๆ) โดยรวมผมคิดว่าคุ้มค่ากับการมาพักโรงแรมSizeเล็กก็ดีไปอีกอย่างคือเดินไปไหนใกล้ครับ ถ้ามาแล้วเตรียมใจเจอกับสิ่งเหล่านี้ได้ ผมว่าโรงแรมนี้ก็น่ามาพักครับ

    Reviewed July 30, 2018

    เรียน คุณSitthisak ขอขอบคุณที่ไว้วางใจCentara Grand Phratamnak Pattayaและสำหรับคำติชมในระหว่างการเข้าพัก ขอให้ลูกค้ามั่นใจว่าทางโรงแรมมิได้นิ่งนอนใจกับความคิดเห็นและข้อแนะนำอันมีประโยชน์ของลูกค้า หวังว่าเราจะได้มีโอกาสต้อนรับลูกค้าอีกครั้ง ทีมบริหารCentara Grand Phratamnak Pattaya

    Responded August 07, 2018
    Centara Grand Phratamnak Pattaya
    10.0
    Exceptional
    Christopher from United Kingdom
    Couple
    Deluxe
    Stayed 1 night in June 2018

    Wonderful staff make this hotel a treat”

    The hotel itself is clean, pleasant and very nice, but what makes it is the staff. From the very first hello to the last goodbye every member of staff did this hotel proud. I think the hotel should be commended on such great levels of service.

    Reviewed July 24, 2018

    Dear Christopher, Greetings from Centara Grand Phratamnak Pattaya. First of all, thank you for having chosen Centara Grand Phratamnak Pattaya and for sharing your comments with us. We are delighted that we had the opportunity to be at your service and we would love to welcome you back again on your future trip to Pattaya. Rest assured that guest satisfaction is a matter that we take very seriously and is something we follow very strict procedures about in the hotel. Best Regards, Centara Grand Phratamnak Pattaya Management

    Responded August 07, 2018
    Centara Grand Phratamnak Pattaya
    10.0
    Exceptional
    michael from United Kingdom
    Family with young children
    Deluxe
    Stayed 7 nights in December 2017

    excellent but needs little work”

    We love this hotel and its location but I always like to give an honest review and there are parts of it that now need a little attention, not all air con is in full working order and there is damp in a few rooms however we've always been well looked after and have been staying there for 5 years and will continue to do so, the slight faults are well outdated by the positives, the staff, the location, the pool, the value for money! so don't be put off by any negative reviews

    Reviewed July 19, 2018

    Dear Michael Greetings from Centara Grand Phratamnak Pattaya. Thank you for your feedback. We received your review with great concerns. On behalf of Centara Grand Phratamnak Pattaya Management, I apologize for disappointing you with services and facilities. We have brought this to the immediate attention of the respective department head. They have made detailed notes of your many useful feedback and they will continue with training and developing to ensure that staff is always able to deliver to the satisfaction of our guests. Please rest assured that guest satisfaction is a matter that we take very seriously and is something we follow very strict procedures about in the hotel. Best Regards, Centara Grand Phratamnak Pattaya Management

    Responded August 07, 2018
    Centara Grand Phratamnak Pattaya
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