Centara Grand Phratamnak Pattaya
Centara Grand Phratamnak Pattaya
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"Excellent Breakfast."

Matt

|

May 6, 2018

Deluxe - Bed Centara Grand Phratamnak Pattaya
Deluxe - Bed
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Lobby Centara Grand Phratamnak Pattaya
Lobby
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Swimming pool [outdoor] Centara Grand Phratamnak Pattaya
Swimming pool [outdoor]
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Swimming pool [outdoor] Centara Grand Phratamnak Pattaya
Swimming pool [outdoor]
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See map Centara Grand Phratamnak Pattaya
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Very good
Location
7.0
See all 46 photos Centara Grand Phratamnak Pattaya
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What guests are saying:
Nice hotel great value for money. Excellent staff
GBOLAHAN from United Kingdom
Solo traveler
บรรยากาศที่พัก วิว อาหารเช้า ดีเลิศ สิ่งอำนวยความสะดวก ครบครัน เตียงนุ่มนอนแล้วสบายมากๆๆคะ ไว้จะกลับไปอีกนะคะ
Tanakorn from Thailand
Couple
The air con could do with a boost.
Alan from United Kingdom
Couple
Excellent Breakfast. My only problem was the WiFi connection which needs to be improved. Hard to do any business at home with a weak signal
Matt from Australia
Solo traveler
Good price, very clean, soft beds not thai style.
Tim from Australia
Solo traveler
Absolute heaven in my suite. Breat hotel roof top bar great staff happy customers
laith from Australia
Couple
staff is good and professional, rooftop pool + bar with good view.
Nakamon from Thailand
Couple
Leaking unknown water on the toilet floor again and again. Seem from air-con system.
HUY from Vietnam
Family with young children
just so.
Kedyn from Malaysia
Family with young children
If you normally find pleasure in complaining do not stay at this hotel because there is nothing to complain about. Fine rooms and nice staff!
Leif from Sweden
Couple

Centara Grand Phratamnak Pattaya

Very good location
- 130 meters to the beach
- What's nearby?
Very good
From 1908 reviewsSee what guests said
7.8
/
10
Excellent room comfort and quality
8.7
Value for money7.6
Location rating7.0
Nearest airportUtapao International Airport (UTP)
Distance to airport29.3 km
  • Airport transfer

  • 130 meters to the beach

  • Currency exchange

  • Free Wi-Fi in all rooms!

Room choices
8.7
Excellent
Room comfort & quality
This property is in high demand!Booked 76 times this week | 9 travelers are looking at this property right now
Premium Deluxe
Premium Deluxe
...
  • Balcony/terrace
  • Shower and bathtub
  • 2 double beds or 1 king bed
Enter dates to see prices
Family Suite
Family Suite
...
  • Room size: 88 m²/947 ft²
  • City view
  • 1 king bed and 1 bunk bed
Enter dates to see prices
Deluxe Ocean Vista
Deluxe Ocean Vista
...
  • Room size: 36 m²/388 ft²
  • Ocean view
  • 1 king bed or 2 double beds
Enter dates to see prices
Family Suite Ocean Vista
Family Suite Ocean Vista
...
  • Room size: 88 m²/947 ft²
  • Ocean view
  • 1 king bed and 1 bunk bed
Enter dates to see prices
Deluxe
Deluxe
...
  • Room size: 36 m²/388 ft²
  • City view
  • 1 king bed or 2 double beds
Enter dates to see prices
Junior Suite
Junior Suite
...
  • Balcony/terrace
  • Shower and bathtub
  • 1 king bed or 2 single beds
Enter dates to see prices
Family Room Standard
Family Room Standard
...
  • Room size: 88 m²/947 ft²
Enter dates to see prices
studio deluxe
studio deluxe
...
  • Room size: 36 m²/388 ft²
Enter dates to see prices
Deluxe Suite
Deluxe Suite
...
  • Balcony/terrace
  • Shower and bathtub
  • 1 king bed or 2 single beds
Enter dates to see prices
Junior Suite Ocean Vista
Junior Suite Ocean Vista
...
  • 1 king bed or 2 single beds
Enter dates to see prices
Have a question for Centara Grand Phratamnak Pattaya?

What people love about the property

  • "Fine rooms and nice staff!"

    Leif

    |

    March 14, 2018

  • "Breakfast was decent with a great choice."

    Stefan

    |

    February 24, 2018

  • "Staff was good."

    DHEERAJ M.

    |

    February 20, 2018

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More about Centara Grand Phratamnak Pattaya

More about Centara Grand Phratamnak Pattaya

"Nice hotel with valuable price"

NAREEWAN

|

March 15, 2018

An overview

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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What to eat nearby

Thai cuisine
Thai cuisine
Kwan garden restaurant
590 m Thai
Rin Kitchen
1.2 km Thai
Mirror Bar
2.5 km Thai
American cuisine
American cuisine
Kinnaree
1.1 km American
The Captain's Corner
1.2 km American, Asian, Barbecue
The Sky Gallery Restaurants
1.4 km American, Asian, European
Asian cuisine
Asian cuisine
Cabbages and Condoms
600 m Asian, European, Seafood
Uzbekistan Lazzati
980 m Asian
Antz Food & Drink
1.2 km Asian, European, Thai

What they offer

"Great big balcony with great views."

chris

|

April 10, 2018

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What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

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Some helpful facts

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Real reviews from real guests

Agoda Reviews (1908)Booking.com Reviews (429)
7.8
/
10
Cleanliness7.9
Facilities7.6
Location7.0
Room comfort and quality8.7
Service8.3
Value for money7.6
Provided by verified guests of Agoda
All languages
All guests (1908)
All room types
Showing 1189 verified guest comments
12345
6.0
thanapat from Thailand
Couple
Deluxe
Stayed 1 night in October 2018
normal”
normal
Reviewed November 15, 2018
เรียน คุณthanapat ขอขอบคุณที่ไว้วางใจCentara Grand Phratamnak Pattayaและสำหรับคำติชมในระหว่างการเข้าพัก ขอให้ลูกค้ามั่นใจว่าทางโรงแรมมิได้นิ่งนอนใจกับความคิดเห็นและข้อแนะนำอันมีประโยชน์ของลูกค้า ทีมบริหารCentara Grand Phratamnak Pattaya
Responded November 16, 2018
Centara Grand Phratamnak Pattaya
7.6
Very good
tajim from United Kingdom
Family with young children
Deluxe
Stayed 10 nights in October 2018
Very good”
Beautiful hotel, a short walk to the beach, shops. Only let down was cleanliness, there's moulds on bathrooms and shower seals. Mould on swimming pool edges. There's moulds on desseing chair. Breakfast is very poor, catered for Asian market.
Reviewed November 09, 2018
Dear Tajim, Greetings from Centara Grand Phratamnak Pattaya. Thank you for your feedback. We received your review with great concerns. On behalf of Centara Grand Phratamnak management, I apologize for disappointing you with services and facilities. We have brought this to the immediate attention of the respective department head. Engineering and Housekeeping team are well notified on this feedback. They are improving the issues mentioned above together with full support of management team. This is to ensure that we are always able to deliver services to the satisfaction of our guests. Please rest assured that guest satisfaction is a matter that we take very seriously and is something we follow very strict procedures about in the hotel. Best Regards, Centara Grand Phratamnak Pattaya Management
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Centara Grand Phratamnak Pattaya
4.4
guoda from Lithuania
Family with young children
Deluxe
Stayed 5 nights in December 2017
GSK”
It was a horrible stay. Smelly room, unhelpful staff. Never, never again.
Reviewed November 01, 2018
Dear Guoda, Greetings from Centara Grand Phratamnak Pattaya. First of all, thank you for having chosen Centara Grand Phratamnak Pattaya and for sharing your comments with us. We are delighted that we had the opportunity to be at your service. Rest assured that guest satisfaction is a matter that we take very seriously and is something we follow very strict procedures about in the hotel. Best Regards, Centara Grand Phratamnak Pattaya Management
Responded November 05, 2018
Centara Grand Phratamnak Pattaya
4.8
Manuel from Thailand
Family with young children
Deluxe
Stayed 1 night in October 2018
Five stars Hotel... maybe 20 years ago... ”
This hotel isn't beachfront but it is located in a secondary road. Hotel is quiet old and standard of cleanliness is very bad. Dust mostly everywhere in the room, plenty of hungry mosquitoes which will accompany your night and smelly toilet. Swimming pool has not even a small spot of shadow. This will genuinely help to burn you and your young kids skin if you do not use a proper sunblock. Breakfast was nice except the fact that for have a cappuccino must pay extra money. Now i understand why this hotel is mostly discounted on this website...
Reviewed October 28, 2018
Dear Manuel, Greetings from Centara Grand Phratamnak Pattaya. First of all, thank you for having chosen Centara Grand Phratamnak Pattaya and for sharing your comments with us. We are delighted that we had the opportunity to be at your service. Rest assured that guest satisfaction is a matter that we take very seriously and is something we follow very strict procedures about in the hotel. Best Regards, Centara Grand Phratamnak Pattaya Management
Responded November 05, 2018
Centara Grand Phratamnak Pattaya
7.2
Very good
Chinnatas from Thailand
Couple
Deluxe Ocean Vista
Stayed 1 night in November 2017
Very good”
Just renovate so our room is new and old in the same room.
Reviewed October 23, 2018
Dear Chinnatas, Greetings from Centara Grand Phratamnak Pattaya. First of all, thank you for having chosen Centara Grand Phratamnak Pattaya and for sharing your comments with us. We are delighted that we had the opportunity to be at your service and we would love to welcome you back again on your future trip to Pattaya. Rest assured that guest satisfaction is a matter that we take very seriously and is something we follow very strict procedures about in the hotel. Best Regards, Centara Grand Phratamnak Pattaya Management
Responded November 05, 2018
Centara Grand Phratamnak Pattaya
7.2
Very good
Irosh from Thailand
Couple
Deluxe
Stayed 1 night in October 2018
Very good”
Was okay :)
Reviewed October 09, 2018
7.6
Very good
Thitiporn from Thailand
Couple
Deluxe
Stayed 1 night in October 2018
Very good”
Pros: Staff with good service mind Comfy bed Espresso machine in room Cons: Actual room looks older than in the photos Checked in 15:00 but the room wasn’t ready till 15:15 Bad smell on the pillows Balcony door is difficult to lock Poor water drainage in the shower. Lots of water leak to the dry zone after shower.
Reviewed October 08, 2018
Dear Thitiporn, Greetings from Centara Grand Phratamnak Pattaya. Thank you for your feedback. We received your review with great concerns. On behalf of Centara Grand Phratamnak Pattaya Management, I apologize for disappointing you with services and facilities. We have brought this to the immediate attention of the respective department head. They have made detailed notes of your many useful feedback and they will continue with training and developing to ensure that staff is always able to deliver to the satisfaction of our guests. Please rest assured that guest satisfaction is a matter that we take very seriously and is something we follow very strict procedures about in the hotel. Best Regards, Centara Grand Phratamnak Pattaya Management
Responded October 09, 2018
Centara Grand Phratamnak Pattaya
4.4
Punnakrit from Thailand
Group
Deluxe
Stayed 1 night in September 2018
Poor services.. both staffs and facilities”
Staff at reception provided poor services. The major bad experience from my stay was when I was line up for check out and waited for almost 30 mins.. without any attention from them....
Reviewed October 02, 2018
Dear Punnakrit, Greetings from Centara Grand Phratamnak Pattaya. We regret to hear that our services could not meet your expectation. On behalf of Centara Grand Phratamnak Management, I apologize for disappointing you with services and facilities. We have brought this to the immediate attention of the respective department head. Front office team is concerned to hear your comments about their service. The team is now acknowledge of a written warning and is improving quality of service to ensure the satisfaction of our guests. We are very serious about the feedback of every customer. Thank you again. Best Regards, Centara Grand Phratamnak Pattaya Management
Responded October 03, 2018
Centara Grand Phratamnak Pattaya
6.0
Pamela from United States
Couple
Deluxe
Stayed 1 night in September 2018
Above average”
The nice and clean
Reviewed September 28, 2018
Dear Pamela, Greetings from Centara Grand Phratamnak Pattaya. It has come to our attention that you have recently reviews our hotel with excellent rating and talk so highly about the level of service presented by our staff, thank you very much. Our team is to deliver personal services to every guest for making sure every guest’s stay is being well taken care of so they can enjoy the best time possible. We are delighted that we had the opportunity to be at your service and we look forward to welcoming you back in the near future. Best Regards, Centara Grand Phratamnak Pattaya Management
Responded October 03, 2018
Centara Grand Phratamnak Pattaya
6.0
Pawin from Thailand
Group
Deluxe
Stayed 2 nights in August 2018
Room door not closed”
Decent hotel. Good amenities. Plenty of parking. Quiet/serene location. One set back is that on the 2nd evening when we came back to the room, found the door not completely closed all the way. The door's mechanic seems to need maintenance. House keeping should have done a better job and paid more attention. Good that nothing was missing. I informed the front desk right away but received very little attention and sympathy. Kinda disappointed about service of this "so-called" 4 stars hotel but didn't want to make it a big deal (since nothing was lost). This incident maybe happens less than 1%. Overall still recommended this hotel.
Reviewed September 10, 2018
Dear Pawin, Greetings from Centara Grand Phratamnak Pattaya. Thank you for your feedback. We received your review with great concerns. On behalf of Centara Grand Phratamnak management, I apologize for disappointing you with services and facilities. We have brought this to the immediate attention of the respective department head. They have made detailed notes of your many useful feedback and they will continue with training and developing to ensure that staff is always able to deliver to the satisfaction of our guests. Housekeeping and front office are well notified on this feedback. They are improving the issues mentioned above together with full support of management team. This is to ensure that we are always able to deliver services to the satisfaction of our guests. Please rest assured that guest satisfaction is a matter that we take very seriously and is something we follow very strict procedures about in the hotel. Best Regards, Centara Grand Phratamnak Pattaya Management
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Centara Grand Phratamnak Pattaya
9.6
Exceptional
Suparnad from Thailand
Couple
Deluxe Ocean Vista
Stayed 1 night in September 2018
พนักงานมีความใส่ใจบริการ ที่พักสะอาด อาหารอร่อย”
This is a nice hotel and good service. Room is clean. The power went off around 2 a.m. because key card system has problem. I called to staff, they were immediately action. Ruffino restaurant located on the rooftop to served Italian food. I recommended wagyu beef salad. Small swimming pool but is great view. Delicious Breakfast and many kind of food as well.
Reviewed September 08, 2018
Dear Suparnad, Greetings from Centara Grand Phratamnak Pattaya. First of all, thank you for having chosen Centara Grand Phratamnak Pattaya and for sharing your comments with us. We are delighted that we had the opportunity to be at your service and we would love to welcome you back again on your future trip to Pattaya. Rest assured that guest satisfaction is a matter that we take very seriously and is something we follow very strict procedures about in the hotel. Best Regards, Centara Grand Phratamnak Pattaya Management
Responded September 12, 2018
Centara Grand Phratamnak Pattaya
2.0
Romdej from Thailand
Family with young children
Deluxe Ocean Vista
Stayed 1 night in July 2018
"Ocean Vista" room with almost no ocean view”
I went to stay at this hotel with my family last month. Before I booked the room via Agoda, I had called the hotel front to check whether "Ocean Vista" room type have the view of the sea. And the answer was 45 degree ocean view guaranteed. When I checked in at the hotel, the front staff confirmed "45 degree ocean view guaranteed" with me again. But when I entered the room, I was disappointed that I could only see a narrow view of the ocean if I stood at the balcony's end and pushed my head out (less than 20 degree view). Apart from that, the hotel is not qualified as 5 stars at all. I think 3 is enough. The pool is small. The hotel has no beach front.
Reviewed September 08, 2018
Dear Romdej, Greetings from Centara Grand Phratamnak Pattaya. Thank you for your feedback. We received your review with great concerns. On behalf of Centara Grand Phratamnak Pattaya Management, I apologize for disappointing you with services and facilities. We have brought this to the immediate attention of the respective department head. They have made detailed notes of your many useful feedback and they will continue with training and developing to ensure that staff is always able to deliver to the satisfaction of our guests. Please rest assured that guest satisfaction is a matter that we take very seriously and is something we follow very strict procedures about in the hotel. Best Regards, Centara Grand Phratamnak Pattaya Management
Responded September 12, 2018
Centara Grand Phratamnak Pattaya
9.2
Exceptional
Jonathan from United Kingdom
Couple
Deluxe
Stayed 2 nights in September 2018
Great cheap 5 star”
Baby shark a do do do do in the restaurant
Reviewed September 08, 2018
Dear Jonathan, Greetings from Centara Grand Phratamnak Pattaya. Thank you for taking your time to share your experience with us during your stay. We are happy to hear that our team made such impression. This wonderful story will be shared and will motivate us to keep our standard of service well maintained. We are delighted that we had the opportunity to be at your service and we are excited to welcome you back again. Best Regards, Centara Grand Phratamnak Pattaya Management
Responded September 12, 2018
Centara Grand Phratamnak Pattaya
9.6
Exceptional
Pichaya from Thailand
Group
Deluxe Ocean Vista
Stayed 2 nights in May 2018
Hotel staffs are very professional.”
Good location for guests who travel with their own transportation. Beautiful hotel interior. Bed was very comfortable. Staffs paid attention to guests individual needs. Overall was exceed expectations.
Reviewed August 30, 2018
Dear Pichaya, Greetings from Centara Grand Phratamnak Pattaya. It has come to our attention that you have recently reviews our hotel with excellent rating and talk so highly about the level of service presented by our staff, thank you very much. Our team is to deliver personal services to every guest for making sure every guest’s stay is being well taken care of so they can enjoy the best time possible. We are delighted that we had the opportunity to be at your service and we look forward to welcoming you back in the near future. Best Regards, Centara Grand Phratamnak Pattaya Management
Responded August 31, 2018
Centara Grand Phratamnak Pattaya
4.0
Herve from United Kingdom
Couple
Premium Deluxe
Stayed 1 night in August 2018
Very disappointing stay in a "Centara" branded hotel”
Agoda booking system seems to have completely fail during the booking process. Ending up with the wrong type of room booked, instead of Seaview ended up with backyard view! to make it worse although I booked double bed ended up in single beds with my wife! The Location is terrible, keep away. The food is average The Room had dirty bed sheet, of which I took a photo! The shower - we could not adjust the hot or cold water. The Nob of the shower came out, so we could not control either the rain shower or the handheld shower. Generally the room was tired and so was the bath room. signs of "wear & tear" was apparent everywhere. I can't say I would advise anyone to book this hotel. There are many more options in Pattaya!
Reviewed August 28, 2018
Dear Herve, Greetings from Centara Grand Phratamnak Pattaya. We regret to hear that our services could not meet your expectation. On behalf of Centara Grand Phratamnak Management, I apologize for disappointing you with services and facilities. We have brought this to the immediate attention of the respective department head. They have made detailed notes of your many useful feedback and they will continue with training and developing to ensure that staff is always able to deliver to the satisfaction of our guests. We are very serious about the feedback of every customer. Thank you again. Best Regards, Centara Grand Phratamnak Pattaya Management
Responded August 31, 2018
Centara Grand Phratamnak Pattaya
8.0
Excellent
Jing from Hong Kong
Family with young children
Deluxe
Stayed 2 nights in August 2018
Lovely and quiet location”
everything is good but you need to have a car.
Reviewed August 28, 2018
Dear Jing, Greetings from Centara Grand Phratamnak Pattaya. First of all, thank you for having chosen Centara Grand Phratamnak Pattaya and for sharing your comments with us. We are delighted that we had the opportunity to be at your service and we would love to welcome you back again on your future trip to Pattaya. Rest assured that guest satisfaction is a matter that we take very seriously and is something we follow very strict procedures about in the hotel. Best Regards, Centara Grand Phratamnak Pattaya Management
Responded August 31, 2018
Centara Grand Phratamnak Pattaya
7.6
Very good
HADIL from Thailand
Family with teens
Deluxe
Stayed 1 night in August 2018
Good n friendly staffs”
Pro~ quite place Cons~ the photo of swimming pool links to the sea gives a wrong impression that the hotel has a private beach. In fact one must cross the street to reach thw beach!
Reviewed August 23, 2018
Dear HADIL, Greetings from Centara Grand Phratamnak Pattaya. First of all, thank you for having chosen Centara Grand Phratamnak Pattaya and for sharing your comments with us. We are delighted that we had the opportunity to be at your service and we would love to welcome you back again on your future trip to Pattaya. Rest assured that guest satisfaction is a matter that we take very seriously and is something we follow very strict procedures about in the hotel. Best Regards, Centara Grand Phratamnak Pattaya Management
Responded August 28, 2018
Centara Grand Phratamnak Pattaya
4.0
Pawin from Thailand
Solo traveler
Deluxe
Stayed 1 night in August 2018
The hotel is good but SHOULD NOT booking with AGODA”
I think Agoda should really impove. There are 3 main reasons, firstly, the room is not the same as the one we are booking in the website. Secondly, after we contact Agoda office, Agoda took a while to decide and contact us back that they will let us upgrade the room by supporting as money but we also need to pay. Thirdly, the most dissapointed for us is, in the information, there will be a breakfast for us, unfortunately they are none, and the office promise us to deal with this problem since 17.16 pm of the day that we check-in but we did not get any response back. We were very surprised by booking hotel with Agoda and very dissappinted in staying at this hotel at this time.
Reviewed August 21, 2018
Dear Pawin, Greetings from Centara Grand Phratamnak Pattaya. Thank you for your feedback. We received your review with great concerns. We are sad to hear that the third party has effected your score on hotel satisfaction. We have brought this to the immediate attention of the Agoda. They have made detailed notes of your many useful feedback and they will continue with training and developing to ensure that staff is always able to deliver to the satisfaction of our guests. Please rest assured that guest satisfaction is a matter that we take very seriously and is something we follow very strict procedures about in the hotel. Best Regards, Centara Grand Phratamnak Pattaya Management
Responded August 28, 2018
Centara Grand Phratamnak Pattaya
6.4
Good
Natorn from Thailand
Group
Deluxe Suite
Stayed 1 night in August 2018
It's just OK”
- Nice ans helpful staff - no umbrella service when we had to go to second building when it was raining. - Bell service was delayed. It may lack of communication between reception and bell service. We do call for checking. - No a soap dish in the shower room. - Breakfast queue were messy
Reviewed August 21, 2018
Dear Natorn, Greetings from Centara Grand Phratamnak Pattaya. Thank you for your feedback. We received your review with great concerns. On behalf of Centara Grand Phratamnak Pattaya Management, I apologize for disappointing you with services and facilities. We have brought this to the immediate attention of the respective department head. They have made detailed notes of your many useful feedback and they will continue with training and developing to ensure that staff is always able to deliver to the satisfaction of our guests. Please rest assured that guest satisfaction is a matter that we take very seriously and is something we follow very strict procedures about in the hotel. Best Regards, Centara Grand Phratamnak Pattaya Management
Responded August 28, 2018
Centara Grand Phratamnak Pattaya
4.0
Chayatat from Thailand
Group
Deluxe
Stayed 1 night in August 2018
Not worth for money”
Smelly room. Unprofessional service at breakfast buffet. Not impressive at all. Hope they'll improve!
Reviewed August 20, 2018
Dear Chayatat, Greetings from Centara Grand Phratamnak Pattaya. Thank you for your feedback. We received your review with great concerns. On behalf of Centara Grand Phratamnak Pattaya Management, I apologize for disappointing you with services and facilities. We have brought this to the immediate attention of the respective department head. They have made detailed notes of your many useful feedback and they will continue with training and developing to ensure that staff is always able to deliver to the satisfaction of our guests. Please rest assured that guest satisfaction is a matter that we take very seriously and is something we follow very strict procedures about in the hotel. Best Regards, Centara Grand Phratamnak Pattaya Management
Responded August 28, 2018
Centara Grand Phratamnak Pattaya
12345
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