Centara Kata Resort

Highly recommend this resort to families, especially those with kids. The staff are helpful. The room is a bit old tho. But overall, we had a pleasant stay and will be back for our next trip in Phuket.

Negatives - staff's English was poor Staff's knowledge on ferries was poor, instead of a 'I don't know answer' they should take the initiative and find out for me. When you're paying this much for a hotel it's ridiculous that WiFi isn't included I your room The pool is nice but it is ruined by the cement Waterslide One of the worst things is that the room didn't include an air-conditioner. The indoor cooling system was shit. And when paying $100 for a night you'd expect a cold room... Positives - Location Room was comfortable (bed) Facilities were nice

Good location in Kata. But i was disappointed that Agoda did not mention that hotel's main pool (with slide) was closed for refurbishment then, and that was the main reason i chose the hotel. Decent room size and rather limited breakfast choice. There was a kids club which was spacious, and a badly maintained Games room that smelled awful.

Came here for my birthday trip alone. Not much ppls cause of low season, but I don't think it will be crowded even the hotel is full. Stayed in Centara hotels for few times and their services are always over my expectation. Every staffs in the hotel has a smiley face and say hello to their guest (yes, every!) Hotel located in the center of Kata area, I can walk to the beach within 10 minutes. (They also provide one-way shuttle to the beach, but I prefer walking) Shops, food stalls, convenient stores, bars and restaurants are near-by in walkable distance. Also you can try their room service or restaurants in the hotel if you're too tired after enjoying the pool, they provide different cuisines and delicious. Rooms are clean and no mosquito even I opened the balcony doors (I stayed in 3rd floor), the main pool is suitable for child with a water slide and a mini-bar besides it. Choose the pool side room if available.

the deposit money was refunded to our cc almost 2 weeks after we checked out!

Friendly personell good service

A hotel with large rooms and pools

Asked for a high floor quiet room - got a ground floor room opposite childrens swimming pool. In fairness they did upgrade the room but it was not as requested. Mosquito infested rooms, grounds and cafe. Stains all over sofa, pillows smelled of damp (changed one which smelt very bad). No oil for oil massage at the spa (I thought that was a joke at first!)- when they insisted I made them go out and buy some- but they were very reluctant. Rooms are poorly lit needed a head torch to read a book at night. Good points: spacious rooms, good bathrooms, 3 pools, good location for access to Kata beach.

The property needs to be updated. They only allowed one key card per room although we were required to have two rooms as we have 2 teenage children. The rooms need to be remodeled. At one point the air conditioner went out in one of the rooms overnight. Housekeeping is substandard as we had to request the toilet seat be changed. They do not maintain the proper supply of towels and toilet paper. When I arrived for my spa appointment, I requested some water and was informed they do not supply water. I thought that was odd so needles to say, I did not stay for servicing.

Nice hotel, good location, breakfast is so so