Centara Nova Hotel & Spa Pattaya
Centara Nova Hotel & Spa Pattaya
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8.8
Excellent

"It''s a nice place with good staff."

Adam

|

March 26, 2018

Deluxe - Bed Centara Nova Hotel & Spa Pattaya
Deluxe - Bed
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Lobby Centara Nova Hotel & Spa Pattaya
Lobby
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Lobby Centara Nova Hotel & Spa Pattaya
Lobby
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Swimming pool [outdoor] Centara Nova Hotel & Spa Pattaya
Swimming pool [outdoor]
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See map Centara Nova Hotel & Spa Pattaya
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Good
Location
6.6
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What guests are saying:
lovley hotel and many facilities,if you get a good price would reccomend
robert from United Kingdom
Couple
STAFF ARE EXCELLENT FROM FRONT OFFICE TO EVERY WHERE BREAKFAST SUPERB EVERYTHING GREAT
RAJEEV from India
Solo traveler
Good modern hotel good sized rooms clean and well equipped would stay again
mark from United Kingdom
Couple
Good location which in front of - money exchange store -atm -local thai restaurant -convenience stores (24hrs) -taxi service Nice room -clean bed sheet -comfortable mattress -big baclony which is facing the pool
Fan from Hong Kong
Solo traveler
had great stay
graham from United Kingdom
Solo traveler
I know that place for few years but never stayed there due to its rates which are beyond my budget. However, when I was offered a good discount/rate I grabbed it and I was pleasantly surprised.
Medhat from United Kingdom
Business traveler
Nice hotel . Worth for money . Nice room
tata from Hong Kong
Couple
I've stayed here a few times. It's a nice place with good staff. However this time was spoiled by having the 2 rooms either side of us making loud nice and slamming doors. It's not nice when your trying to relax.
Adam from United Kingdom
Couple
nice holtel bit out the way but quite nice big room cheap restaurant to eat from around the area only bad point was the price of the breakfast I think a little over priced from what had from other holtel in the area
stuart from United Kingdom
Couple
Very good
From 1024 reviewsSee what guests said
7.7
/
10
Excellent service
8.3
Recommended by 87% of guests
Value for money7.9
Location rating6.6
Nearest airportUtapao International Airport (UTP)
Distance to airport30.4 km
  • 760 meters to the beach

  • Free Wi-Fi in all rooms!

  • Hot tub

  • Sauna

Room choices
7.9
Very good
Room comfort & quality
This property is in high demand!Last booked 1 hour ago
Deluxe
Deluxe
...
  • Room size: 29 m²/312 ft²
  • City view
  • 1 king bed or 2 single beds
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Deluxe 1 Bedroom Suite
Deluxe 1 Bedroom Suite
...
  • Room size: 69 m²/743 ft²
  • City view
  • 1 king bed
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Room Selected at Check In
Room Selected at Check In
...
  • Room size: 29 m²/312 ft²
  • Balcony/terrace
  • 1 double bed or 2 single be...
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Double One Bedroom
Double One Bedroom
...
  • Room size: 69 m²/743 ft²
  • Shower
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One Bedroom Suite
One Bedroom Suite
...
  • Balcony/terrace
  • Non-smoking
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Double One Bedroom
Double One Bedroom
...
  • Balcony/terrace
  • Shower
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Double 1 Bedroom-suite
Double 1 Bedroom-suite
...
  • Balcony/terrace
  • Shower
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Suite 1 Bedroom
Suite 1 Bedroom
...
  • Balcony/terrace
  • Shower
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One Bedroom Suite
One Bedroom Suite
...
  • Balcony/terrace
  • Shower
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Deluxe Single
Deluxe Single
...
  • Balcony/terrace
  • Shower
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Have a question for Centara Nova Hotel & Spa Pattaya?

What people love about the property

  • 9.2
    Exceptional

    "The swimming pool is clean and great."

    MEI K.

    |

    October 8, 2017

  • 9.6
    Exceptional

    "Nice rooms, nicely done up, good pool and Gym."

    wai H.

    |

    August 2, 2017

  • 8.0
    Very good

    "Good location, nice big room end clean"

    imre

    |

    June 24, 2017

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More about Centara Nova Hotel & Spa Pattaya

More about Centara Nova Hotel & Spa Pattaya

8.0
Very good

"Staff very friendly"

imre

|

November 25, 2017

An overview

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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What to eat nearby

Thai cuisine
Thai cuisine
Supnay Northern Lanna Cuisine
620 m Thai
Scandinavia Beach Club
910 m Thai
Krua Nha Bann
910 m Thai
American cuisine
American cuisine
Hard Rock Cafe Pattaya
750 m American, Bar, Cafe
Tequila Reef Cantina
790 m American, Mexican, Thai
bay watch
800 m American, Thai
Asian cuisine
Asian cuisine
Took Lae Dee at Foodland
440 m Asian, European, Thai
Fuji
490 m Asian, Japanese, Sushi
Havana Bar (at Holiday Inn Pattaya)
570 m Asian, Bar, European

What they offer

8.8
Excellent

"This is a nice branded hotel with quality rooms."

Chan

|

February 27, 2018

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What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

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Some helpful facts

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Real reviews from real guests

Agoda Reviews (1024)Booking.com Reviews (136)
7.7
/
10
Cleanliness8.1
Facilities7.9
Location6.6
Room comfort and quality7.9
Service8.3
Value for money7.9
Provided by verified guests of Agoda
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All guests (1024)
All room types
Showing 915 verified guest comments
12345
7.2
Very good
Manuel from Saudi Arabia
Couple
Deluxe
Stayed 1 night in November 2018
Friendly staff and good location”
The hotel is in a good location and the staff is very friendly. The room conditions and the facilities are acceptable, even though I wouldn't rate them as 4 stars. The breakfast is quite good and the overall value is fair.
Reviewed December 02, 2018
8.4
Excellent
Simon from Thailand
Solo traveler
Deluxe
Stayed 2 nights in November 2018
Lovely rooms, great pool!”
My third time staying here and it's always great value for money. Always so clean and the pool with the pool bar is fantastic. The only slight downside was my Mango yoghurt shake. I was expecting a nice fresh shake which turned out to be made from Mango syrup, powdered yoghurt and milk. Other than that, fantastic!
Reviewed November 12, 2018
Dear Simon, Thank you for staying with us. We are happy to read that you enjoyed your stay with us and have noted the good comments on our Value for money, Pool areas and staff service. We have both fresh mango juice and Mango yoghurt shake in the menu, and are sorry if there was a mix up. We hope to see you back soon again. Sunny Thai Regards The Management
Responded November 17, 2018
Centara Nova Hotel & Spa Pattaya
8.8
Excellent
Dave from Canada
Solo traveler
Deluxe
Stayed 3 nights in November 2018
Great Service and attention to detail ”
Great service experience. Traveling Asia for 5 weeks staying at 2-5 star properties and had by far the best service experience at this property. Kind thoughtful staff in a clean well appointed property. Great value for a 4star propety in Pattaya.
Reviewed November 11, 2018
Dear Guest Warm Greetings From Centara Nova Hotel & Spa. Thank you very much for staying with us and sharing your good feedback on our Staff service, Hotel cleanliness and value for money. We hope to see you back soon again. Sunny Thai Regards. The Management
Responded November 17, 2018
Centara Nova Hotel & Spa Pattaya
8.8
Excellent
kevin from United Kingdom
Couple
Deluxe
Stayed 3 nights in September 2018
for the money it was a great hotel staff were very nice abd the spa was great ”
maybe a bit tooled away but if your not new to Pattaya it's not to far from second road or Klang could do with a little bit of work but most properties start showing there age in Pattaya after a few years paid 65 GBP for 3 nights so can't complain
Reviewed September 18, 2018
Dear Kevin, Thank you for staying with us. We are happy to read that your expectations was met and have noted your good comment on our Value for money. We hope to see you back soon again. Sunny Thai Regards. The Management
Responded September 25, 2018
Centara Nova Hotel & Spa Pattaya
9.2
Exceptional
Aphisak from Thailand
Business traveler
Deluxe
Stayed 1 night in September 2018
Clean and spacious rooms, comfortable bed.”
Everything was great, Only Internet Access was very slow and sometime unable to connect or access to Internet during Stay i'm using WiFi Pocket Mobile instead Hotel Internet which recommend to improvement on this.
Reviewed September 15, 2018
Dear Guest, Thank you for staying with us. We have addressed our comments with our IT team and after restarting the routers it all work as normal. There was 1 day when the WIFI supplier updated their system and this day the WIFI was not as good as normal. We hope to see you back soon! The Management
Responded September 18, 2018
Centara Nova Hotel & Spa Pattaya
10.0
Exceptional
David from Australia
Solo traveler
Deluxe
Stayed 10 nights in August 2018
Exceptional”
3000bht deposit is a bit much you change your currency you lose a % of your original exchange when you get your deposit back most people are going to the airport then your exchange again to get to your original currency you lose about 15% of the your money just changing it from currency to currency wasting your money
Reviewed September 07, 2018
Dear David, Warm Greetings from Centara Nova Hotel & Spa! Thank you for staying with us. We are happy to see that your expectations was met. We normally return the deposit with same currency you give give, or we also accept credit card for the amount, that we release upon check out. I believe this is a standard practice among most hotel chains today. Thank you again and welcome back! Jonas Sjostedt General Manager
Responded September 08, 2018
Centara Nova Hotel & Spa Pattaya
8.4
Excellent
mark from Australia
Solo traveler
Deluxe
Stayed 12 nights in November 2018
Helpful staff”
Apart from internet dropping out all the time and the fact you have walk around 5/10mins to get to main roads the hotel is a recommend
Reviewed November 15, 2018
Dear Mark, Thank you very much for staying with us and sharing your good comments. We are on process to add more routers and system for the WIFI. We have a shuttle bus free of charge that can take you to the beach road every 30-60min. We hope to see you back soon again. Sunny Thai Regards The Management
Responded November 17, 2018
Centara Nova Hotel & Spa Pattaya
5.2
Jared from United States
Solo traveler
Deluxe
Stayed 2 nights in October 2018
Above average”
I’ve stayed here multiple times over the years and it is getting pretty blown out. The sinks in the room are in bad shape and need replaced, the staff wasn’t very polite all around and the pool area was pretty filthy. Me and some other guests even swam around and picked out leaves out of the pool.. It’s still OK but I won’t be staying there until there is a reneovation and management change.
Reviewed November 03, 2018
Dear Jared, We are sorry to read that your expectations was not met 100% this time. We maintain all rooms yearly and also re-coat the sinks. We normally only have good comments on our staff service so if you have experienced something bad you are welcome to mail me in person. For the leafs in the pool we do clean it several times per day, but as you could see when the wind are strong the trees around might drop some. We are sorry for this inconvenience, and I remain, Sincerely Yours Jonas Sjostedt General Manager
Responded November 17, 2018
Centara Nova Hotel & Spa Pattaya
3.6
SAI from Thailand
Couple
Deluxe
Stayed 1 night in October 2018
Avoid this for your sake”
Have u ever seen a customer checking the most expensive water bottle which no one intend to drink after check in to your room. But I have paid the price for the water bottle that have been open but not a single water have been drink. How can a guest know or open it without intend to drink? And even though you are a four star hotel which can’t afford to paid for a single water bottle that nobody open and drink. Shameful.
Reviewed October 31, 2018
Dear Guest, Thank you for staying with us. We are sorry for your inconvenience of the Evian Water bottle in your minibar. As we inform by reception, the room Guest service directory, Mini bar list and on the Evian water bottle with a price tag, we charge for this Minibar item. We offer free of charge 2 bottles of Singha water every day. This is the same practice for most International hotel chains all over the world. Sunny Thai Regards The Management
Responded November 01, 2018
Centara Nova Hotel & Spa Pattaya
4.4
Veerayada from Thailand
Couple
Deluxe
Stayed 2 nights in October 2018
Disappointing”
tucked away in the back SOIs , this Centara location didnt live up to its reputation. On arrival food crumbs from the last guests still evident on our floor and bedsheets. The hotel also has a strange policy of not replacing towels ?!?!? Also waited a very long time to checkout and needed to remind front desk after waiting 10minutes. Plenty of better (or same) options for much lower price
Reviewed October 22, 2018
Dear Veerayada, Thank you for staying with us. We are sorry to read that your expectations was not meet 100% this time. We have addressed your comments with our housekeeping in order to improve. We do change towels and linen on request. As per our green card and environment project we ask all guest to put the green card on the bed if they want to change any linen or towels. We are sorry if this was not communicated well. For fast check out next time, kindly call us or come and see us some time before you leave, then we can prepare all for you and reduce any waiting time. We hope to see you back soon again Sunny Thai Regards The Management
Responded October 30, 2018
Centara Nova Hotel & Spa Pattaya
8.8
Excellent
Thiam from Singapore
Family with young children
Deluxe
Stayed 1 night in September 2018
Great pool, poolbar and fitness center”
The pool and pool bar is great, fitness center well equipped and opening times very convenient. In terms of location, it is within an area full of small boutique hotels, so convenience stores are within walking distance. Food in the restaurant is good, where we had lunch but not breakfast as our rooms did not come with breakfast. Otherwise, just across the street is a restaurant with very decent food at reasonable prices, from breakfast to dinner. Every room has a balcony facing the pool, which is nice. We had connecting rooms and the staff was nice enough to open up the connecting door. Hotel is not big and you have to get pool towels from the front desk. Only downside is that check in is 3pm but due to low season the staff accommodated our request for early check in, and 1pm check out. Room is not big 20m2 but we had 2 rooms so ok and air con works well so does the hot water. Recommended for visitors to Pattaya, walking distance to Central Festival and Central Marina
Reviewed September 25, 2018
Dear Thiam, Warm greetings from Centara Nova Hotel & Spa! Thank you very much for staying with us. We are very happy to read that your expectations was met and have noted the good comments on our hotel location, hotel facilities, food quality and staff service mind. we will share them with all teams. All our Deluxe rooms are 28m2 . Thank you again and we hope to see you back soon. Sunny Thai Regards The Management
Responded September 27, 2018
Centara Nova Hotel & Spa Pattaya
8.4
Excellent
Rick from Australia
Couple
Deluxe
Stayed 6 nights in September 2018
Awesome experience. Staff were extremely helpful and friendly. ”
Extremely satisfied with the staff's help in my wanting to change rooms. I asked to be upgraded to a suite, and i was happy to pay the difference. The staff resolved it in very quick time. Relaxing and friendly Hotel. Situated in a great area for me.
Reviewed September 18, 2018
Dear Rick, Warm regards from Pattaya! Thank you very much for staying with us and sharing your good experiences. We have noted the good comments on our helpful staff and hotel location. We hope to see you back soon. Sunny Thai Regards. The Management
Responded September 18, 2018
Centara Nova Hotel & Spa Pattaya
9.6
Exceptional
Graham from United Kingdom
Solo traveler
Deluxe
Stayed 3 nights in May 2018
Wonderful hotel, just a little further out.”
The hotel is well worth booking. Fantastic rooms and facilities for the price. It's quiet at night and they have a lovely spa onsite as well as the usual amenities. The only thing that lets the hotel down a little is that it's a little but off the track to most hotels. There are constant taxis that go past so it's not a major problem. Beach road only takes around 15mins to walk to at most, but that maybe a problem for some as it's along a few winding roads. I certainly enjoyed my time there and would book again.
Reviewed May 13, 2018
8.8
Excellent
Adam from United Kingdom
Couple
Deluxe
Stayed 11 nights in March 2018
Present ”
I've stayed here a few times. It's a nice place with good staff. However this time was spoiled by having the 2 rooms either side of us making loud nice and slamming doors. It's not nice when your trying to relax.
Reviewed March 26, 2018
Dear Guest, We are sorry to read that there was some noisy neighbor. Please let us know this next time so we can take action right away. Mail us before next visit and we will arrange a suitable room for you. Sunny Thai Regards The Managment
Responded March 31, 2018
Centara Nova Hotel & Spa Pattaya
8.8
Excellent
Chan from Malaysia
Couple
Deluxe
Stayed 1 night in February 2018
Quiet location and near convenience stores”
Nice hotel. Clean and spacious rooms, comfortable bed. Strong wifi. Location is a bit away from the main street but its quiet. If you stay here, you should rent a motorbike to get to main beach otherwise its too far to walk. Motorbike rental is just outside hotel to the right. There are 2 convenience stores next to hotel. Overall it was a quality hotel at a fraction of the price.
Reviewed March 22, 2018
We are very happy to see that all your expectation was met and have noted the good comments on our strong WIFI, room size, bed and cleanliness. Thank you again and we hope to see you back soon. Sunny Thai Regards The Management
Responded March 31, 2018
Centara Nova Hotel & Spa Pattaya
8.8
Excellent
Chan from Malaysia
Couple
Deluxe
Stayed 3 nights in February 2018
Quiet side of town”
This is a nice branded hotel with quality rooms. Location is away from Beach Road (main attraction) but its ok if you know how to use a motorcycle. The beds are comfortable and soft. Pillows are way too soft but can ask fore more. Rooms are spacious. Furnishing looks new. Breakfast is simple. Right outside there are 2 convenience stores open 24/7. The motorbike rental shop is also just 30 steps to the right of this hotel that gives a great deal 200THB per day (~USD6). I have only 2 issues with this hotel: 1. The tour desk booked us on a trip to Koh Samed by mini van and boat. However, the boat is a cargo boat and extremely slow. Charged us double the price for it. THB600 pp whereas the trip back bought from the same agency is 300 THB. We saw others getting on to a passenger boat sans the fish and squid smells. 2. The shower is like a disco. Very hot then very cold. Looks like the whole hotel is like this because I had 2 rooms and its the same problem.
Reviewed February 27, 2018
Dear Guest, thank you for taking the time to make this review. We are pleased to see that you enjoyed your stay with us and have noted the good comments on our soft beds, spacious rooms nearby attractions. We have changed the pump for for the hot water so this issue is now fixed. The tour desk prices for boats and trips are similar as all other tour desk in hotels, around Pattaya. There are several different boats going to Koh Samed, with different standards, and then also different prices. Thank you again, and I remain, Sincerely yours Jonas Sjostedt General Manager
Responded March 07, 2018
Centara Nova Hotel & Spa Pattaya
9.2
Exceptional
stuart from United Kingdom
Couple
Deluxe
Stayed 2 nights in January 2018
nice holtel ”
nice holtel bit out the way but quite nice big room cheap restaurant to eat from around the area only bad point was the price of the breakfast I think a little over priced from what had from other holtel in the area
Reviewed January 09, 2018
Dear Guest, Thank you for taking the time to make this review. We are pleased to see that you enjoyed your stay with us. Please let us know which breakfast dishes you miss next visit and we will try to arrange, and I remain, Sincerely Yours Jonas Sjostedt General Manager
Responded January 17, 2018
Centara Nova Hotel & Spa Pattaya
8.8
Excellent
Pavitra from Singapore
Couple
Deluxe
Stayed 2 nights in August 2018
LOVED It”
I loved the room but the aircon sometimes goes back to a certain temperature. The toilet shower area flooring gets flooded that is so annoying. Due to that we had to use the towels and even those gets damped. There is a balcony u can smoke at. The breakfast options is limited. Its a pity i din get to swim during my stay there. The opp thai restaurant had wonderful food. Opp has a bike rental shop too the taxi service cost 150 baht to go to the bus terminal. During the check out period to get back the deposit took long and we were asked to wait for 5 mins and they started to give the deposit to other guest that was abit put off though.
Reviewed August 30, 2018
Dear Pavitra, Thank you for staying with us. We are happy to read that you enjoyed your stay with us. We have deep cleaned and check the AC so it works properly again and also fixed the drainage. The fastest way to check out is if you come some time before your transportation is leaving, so we can prepare all for you. We are sorry that you had to wait 5 minutes this time. Sunny Thai Regards. The Management
Responded September 01, 2018
Centara Nova Hotel & Spa Pattaya
10.0
Exceptional
Fan from Hong Kong
Solo traveler
Deluxe
Stayed 3 nights in July 2018
The only hotel i will stay in pattaya”
Good location which in front of - money exchange store -atm -local thai restaurant -convenience stores (24hrs) -taxi service Nice room -clean bed sheet -comfortable mattress -big baclony which is facing the pool
Reviewed July 15, 2018
Dear Valued Guest, Thank you very much for taking your time to write a good review with nice feedback about our hotel location, cleanliness of bed sheet and hotel product. We are very please see that you are very enjoy and we hope that we will have a chance to welcome you back again. Sincerely yours, The Management
Responded July 23, 2018
Centara Nova Hotel & Spa Pattaya
7.2
Very good
Panida from Thailand
Couple
Deluxe
Stayed 1 night in June 2018
A decent hotel”
Pros Fast check in and out. Close to family mart and 7-11. Nice pool area but the pool is a little small. 24 hrs parking available. Decent size of room for 2 people. Complimentary coffee. Cons Shower area clotted. Far from the beach. The pool closed at 7 pm, too early. The room door is heavy and hard to open and close, we can hear other room slamming the door trying to close it.
Reviewed July 05, 2018
Dear Guest, Thank you for staying with us and sharing your good feedback on our fast check in service, location, bed comfort and room amenities. All rooms are getting a yearly maintenance and we will change the stained silicon in bathroom and adjust the door closer. We hope to see you back soon again. Sunny Thai Regards. The Management
Responded October 30, 2018
Centara Nova Hotel & Spa Pattaya
12345
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  • Central Festival Pattaya Beach
  • Bus Terminal is within 1.81 km