"The staff surprised us with a cake for our honeymoon which w..."
January 3, 2019
760 meters to the beach
Free Wi-Fi in all rooms!
|Value for money||7.9|
|Nearest airport||U-Tapao International Airport (UTP)|
|Distance to airport||31.4 km|
"Fantastic hotel, fabulous rooms, pool is military cleaned each night and staff really friendly and most helpful."
August 10, 2017
"Rooms are very good standard for price range."
January 1, 2017
"Shower is also good, plenty of pressure for nice hot shower."
January 1, 2017
"Room is clean and spacious enough."
April 12, 2016
Nestled in the heart of Central Pattaya, Centara Nova Hotel & Spa Pattaya is an ideal spot from which to discover Pattaya. Situated only from the city center, guests are well located to enjoy the town's attractions and activities. With the city's main attractions such as -5 Supper Club, D'or Spa, Pattaya Klang Market within close reach, visitors to the hotel will just love its location.
Take advantage of a wealth of unrivaled services and amenities at this Pattaya hotel. Top features of the hotel include free Wi-Fi in all rooms, facilities for disabled guests, Wi-Fi in public areas, car park, room service.
Experience high quality room facilities during your stay here. Some rooms include television LCD/plasma screen, separate living room, internet access – wireless (complimentary), air conditioning, desk, provided to help guests recharge after a long day. The hotel offers an excellent variety of recreational facilities, including hot tub, fitness center, sauna, outdoor pool, spa. Centara Nova Hotel & Spa Pattaya is a smart choice for travelers to Pattaya, offering a relaxed and hassle-free stay every time.
"The pool and pool bar is great, fitness center well equipped..."
September 25, 2018
Children and extra beds
Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.
Minimum age of guests is: 0 year(s).
|Guest's age||Extra bed|
Infant 0-2 year(s)
Stay for free if using existing bedding.
Baby cot/crib may be requested directly from the property.
Children 3-11 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 12 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Show reviews that mention
Good place to stay”
We had pool access view and it was convenient. We keep on extending our stay as staffs are also good. The problem is they only have one person in the pool bar which we have to wait for our order after accommodating others and entertain us. Pool needs also to be clean. But overall, it was a good place to stay and highly recommended.
Dear Shahid, Many thanks for having chosen our hotel for your recent stay while in Pattaya. We are very pleased to hear that you have enjoyed staying with us over all. We will address the restaurant staff during the day so they do not take a break at the same time. Thank for bringing this to our attention. We hope to welcome you back soon! Best regards, The Management
Lovely rooms, great pool!”
My third time staying here and it's always great value for money. Always so clean and the pool with the pool bar is fantastic. The only slight downside was my Mango yoghurt shake. I was expecting a nice fresh shake which turned out to be made from Mango syrup, powdered yoghurt and milk. Other than that, fantastic!
Dear Simon, Thank you for staying with us. We are happy to read that you enjoyed your stay with us and have noted the good comments on our Value for money, Pool areas and staff service. We have both fresh mango juice and Mango yoghurt shake in the menu, and are sorry if there was a mix up. We hope to see you back soon again. Sunny Thai Regards The Management
Great Service and attention to detail ”
Great service experience. Traveling Asia for 5 weeks staying at 2-5 star properties and had by far the best service experience at this property. Kind thoughtful staff in a clean well appointed property. Great value for a 4star propety in Pattaya.
Dear Guest Warm Greetings From Centara Nova Hotel & Spa. Thank you very much for staying with us and sharing your good feedback on our Staff service, Hotel cleanliness and value for money. We hope to see you back soon again. Sunny Thai Regards. The Management
for the money it was a great hotel staff were very nice abd the spa was great ”
maybe a bit tooled away but if your not new to Pattaya it's not to far from second road or Klang could do with a little bit of work but most properties start showing there age in Pattaya after a few years paid 65 GBP for 3 nights so can't complain
Dear Kevin, Thank you for staying with us. We are happy to read that your expectations was met and have noted your good comment on our Value for money. We hope to see you back soon again. Sunny Thai Regards. The Management
Clean and spacious rooms, comfortable bed.”
Everything was great, Only Internet Access was very slow and sometime unable to connect or access to Internet during Stay i'm using WiFi Pocket Mobile instead Hotel Internet which recommend to improvement on this.
Dear Guest, Thank you for staying with us. We have addressed our comments with our IT team and after restarting the routers it all work as normal. There was 1 day when the WIFI supplier updated their system and this day the WIFI was not as good as normal. We hope to see you back soon! The Management
This place not clean and hotel don’t change pillow case and room smell not good ”
3000bht deposit is a bit much you change your currency you lose a % of your original exchange when you get your deposit back most people are going to the airport then your exchange again to get to your original currency you lose about 15% of the your money just changing it from currency to currency wasting your money
Dear David, Warm Greetings from Centara Nova Hotel & Spa! Thank you for staying with us. We are happy to see that your expectations was met. We normally return the deposit with same currency you give give, or we also accept credit card for the amount, that we release upon check out. I believe this is a standard practice among most hotel chains today. Thank you again and welcome back! Jonas Sjostedt General Manager
I loved the room but the aircon sometimes goes back to a certain temperature. The toilet shower area flooring gets flooded that is so annoying. Due to that we had to use the towels and even those gets damped. There is a balcony u can smoke at. The breakfast options is limited. Its a pity i din get to swim during my stay there. The opp thai restaurant had wonderful food. Opp has a bike rental shop too the taxi service cost 150 baht to go to the bus terminal. During the check out period to get back the deposit took long and we were asked to wait for 5 mins and they started to give the deposit to other guest that was abit put off though.
Dear Pavitra, Thank you for staying with us. We are happy to read that you enjoyed your stay with us. We have deep cleaned and check the AC so it works properly again and also fixed the drainage. The fastest way to check out is if you come some time before your transportation is leaving, so we can prepare all for you. We are sorry that you had to wait 5 minutes this time. Sunny Thai Regards. The Management
Wonderful hotel, just a little further out.”
The hotel is well worth booking. Fantastic rooms and facilities for the price. It's quiet at night and they have a lovely spa onsite as well as the usual amenities. The only thing that lets the hotel down a little is that it's a little but off the track to most hotels. There are constant taxis that go past so it's not a major problem. Beach road only takes around 15mins to walk to at most, but that maybe a problem for some as it's along a few winding roads. I certainly enjoyed my time there and would book again.
I've stayed here a few times. It's a nice place with good staff. However this time was spoiled by having the 2 rooms either side of us making loud nice and slamming doors. It's not nice when your trying to relax.
Dear Guest, We are sorry to read that there was some noisy neighbor. Please let us know this next time so we can take action right away. Mail us before next visit and we will arrange a suitable room for you. Sunny Thai Regards The Managment
Quiet location and near convenience stores”
Nice hotel. Clean and spacious rooms, comfortable bed. Strong wifi. Location is a bit away from the main street but its quiet. If you stay here, you should rent a motorbike to get to main beach otherwise its too far to walk. Motorbike rental is just outside hotel to the right. There are 2 convenience stores next to hotel. Overall it was a quality hotel at a fraction of the price.
We are very happy to see that all your expectation was met and have noted the good comments on our strong WIFI, room size, bed and cleanliness. Thank you again and we hope to see you back soon. Sunny Thai Regards The Management
Friendly staff and good location”
The hotel is in a good location and the staff is very friendly. The room conditions and the facilities are acceptable, even though I wouldn't rate them as 4 stars. The breakfast is quite good and the overall value is fair.
Dear Guest Thank you for staying with us. We are happy to read your good comments on our hotel location, friendly staff and our breakfast. All our rooms and outlets are getting a yearly touch up and maintenance. Thank you again and we hope to see you back. Sunny Thai Regards The Management
I’ve stayed here multiple times over the years and it is getting pretty blown out. The sinks in the room are in bad shape and need replaced, the staff wasn’t very polite all around and the pool area was pretty filthy. Me and some other guests even swam around and picked out leaves out of the pool.. It’s still OK but I won’t be staying there until there is a reneovation and management change.
Dear Jared, We are sorry to read that your expectations was not met 100% this time. We maintain all rooms yearly and also re-coat the sinks. We normally only have good comments on our staff service so if you have experienced something bad you are welcome to mail me in person. For the leafs in the pool we do clean it several times per day, but as you could see when the wind are strong the trees around might drop some. We are sorry for this inconvenience, and I remain, Sincerely Yours Jonas Sjostedt General Manager
Avoid this for your sake”
Have u ever seen a customer checking the most expensive water bottle which no one intend to drink after check in to your room. But I have paid the price for the water bottle that have been open but not a single water have been drink. How can a guest know or open it without intend to drink? And even though you are a four star hotel which can’t afford to paid for a single water bottle that nobody open and drink. Shameful.
Dear Guest, Thank you for staying with us. We are sorry for your inconvenience of the Evian Water bottle in your minibar. As we inform by reception, the room Guest service directory, Mini bar list and on the Evian water bottle with a price tag, we charge for this Minibar item. We offer free of charge 2 bottles of Singha water every day. This is the same practice for most International hotel chains all over the world. Sunny Thai Regards The Management
tucked away in the back SOIs , this Centara location didnt live up to its reputation. On arrival food crumbs from the last guests still evident on our floor and bedsheets. The hotel also has a strange policy of not replacing towels ?!?!? Also waited a very long time to checkout and needed to remind front desk after waiting 10minutes. Plenty of better (or same) options for much lower price
Dear Veerayada, Thank you for staying with us. We are sorry to read that your expectations was not meet 100% this time. We have addressed your comments with our housekeeping in order to improve. We do change towels and linen on request. As per our green card and environment project we ask all guest to put the green card on the bed if they want to change any linen or towels. We are sorry if this was not communicated well. For fast check out next time, kindly call us or come and see us some time before you leave, then we can prepare all for you and reduce any waiting time. We hope to see you back soon again Sunny Thai Regards The Management
Great pool, poolbar and fitness center”
The pool and pool bar is great, fitness center well equipped and opening times very convenient. In terms of location, it is within an area full of small boutique hotels, so convenience stores are within walking distance. Food in the restaurant is good, where we had lunch but not breakfast as our rooms did not come with breakfast. Otherwise, just across the street is a restaurant with very decent food at reasonable prices, from breakfast to dinner. Every room has a balcony facing the pool, which is nice. We had connecting rooms and the staff was nice enough to open up the connecting door. Hotel is not big and you have to get pool towels from the front desk. Only downside is that check in is 3pm but due to low season the staff accommodated our request for early check in, and 1pm check out. Room is not big 20m2 but we had 2 rooms so ok and air con works well so does the hot water. Recommended for visitors to Pattaya, walking distance to Central Festival and Central Marina
Dear Thiam, Warm greetings from Centara Nova Hotel & Spa! Thank you very much for staying with us. We are very happy to read that your expectations was met and have noted the good comments on our hotel location, hotel facilities, food quality and staff service mind. we will share them with all teams. All our Deluxe rooms are 28m2 . Thank you again and we hope to see you back soon. Sunny Thai Regards The Management
Awesome experience. Staff were extremely helpful and friendly. ”
Extremely satisfied with the staff's help in my wanting to change rooms. I asked to be upgraded to a suite, and i was happy to pay the difference. The staff resolved it in very quick time. Relaxing and friendly Hotel. Situated in a great area for me.
Dear Rick, Warm regards from Pattaya! Thank you very much for staying with us and sharing your good experiences. We have noted the good comments on our helpful staff and hotel location. We hope to see you back soon. Sunny Thai Regards. The Management
Not a bad place. Will return!
Dear Arthur, Thank you for staying with us. We appreciate your good feedback. Welcome back. Best regards, 'The Management'
Great Service ”
We would definitely return to this hotel. The staff surprised us with a cake for our honeymoon which was nice and the staff were amazing. The hotel is older and renovations will be needed soon.
Dear Bruce, Thank you very much for staying with us. We are delighted to know that you enjoyed your overall stay with us. We appreciate your great feedback our staffs. We greatly appreciate your comments about aspects of the room that need updating. We have implement many of these upgrades to the property. Our rooms are getting touch up, air cons treatments, and upgrade in-room accessories, and much more! In taking great care of our charming hotel, our main priority is to be able to offer a very well-maintained and comfortable atmosphere. Again thank you and we hope to see you back soon again. Best regards, 'The Management'
Quiet side of town”
This is a nice branded hotel with quality rooms. Location is away from Beach Road (main attraction) but its ok if you know how to use a motorcycle. The beds are comfortable and soft. Pillows are way too soft but can ask fore more. Rooms are spacious. Furnishing looks new. Breakfast is simple. Right outside there are 2 convenience stores open 24/7. The motorbike rental shop is also just 30 steps to the right of this hotel that gives a great deal 200THB per day (~USD6). I have only 2 issues with this hotel: 1. The tour desk booked us on a trip to Koh Samed by mini van and boat. However, the boat is a cargo boat and extremely slow. Charged us double the price for it. THB600 pp whereas the trip back bought from the same agency is 300 THB. We saw others getting on to a passenger boat sans the fish and squid smells. 2. The shower is like a disco. Very hot then very cold. Looks like the whole hotel is like this because I had 2 rooms and its the same problem.
Dear Guest, thank you for taking the time to make this review. We are pleased to see that you enjoyed your stay with us and have noted the good comments on our soft beds, spacious rooms nearby attractions. We have changed the pump for for the hot water so this issue is now fixed. The tour desk prices for boats and trips are similar as all other tour desk in hotels, around Pattaya. There are several different boats going to Koh Samed, with different standards, and then also different prices. Thank you again, and I remain, Sincerely yours Jonas Sjostedt General Manager
Centara Nova Hotel & Spa Pattaya