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"Our third night here and we loved it!"
October 16, 2018
440 meters to the beach
Located in heart of Pattaya
Free Wi-Fi in all rooms!
Book now before it's too late!
|Value for money||7.6|
|Nearest airport||U-Tapao International Airport (UTP)|
|Distance to airport||31.8 km|
"Great location, great value for money."
October 22, 2018
"I got a great last-minute price on a one night stay at this hotel, and enjoyed my visit."
November 17, 2018
"Overall experience was good."
March 7, 2016
"Very clean and well maintained hotel."
March 19, 2017
Centara Pattaya Hotel, located in Central Pattaya, Pattaya, is a popular choice for travelers. The hotel is not too far from the city center: just away, and it normally takes about 90 minutes to reach the airport. With the city's main attractions such as ParadiseTailor, Pattaya Dragon Shopping Center, Alcazar Cabaret within close reach, visitors to the hotel will just love its location.
Simply put, all the services and amenities you have come to expect from Centara Hotels & Resorts are right in the comfort of your own home. For the comfort and convenience of guests, the hotel offers free Wi-Fi in all rooms, facilities for disabled guests, Wi-Fi in public areas, car park, room service.
Centara Pattaya Hotel is home to 152 bedrooms. All are tastefully furnished and many even provide such comforts as television LCD/plasma screen, separate living room, internet access – wireless (complimentary), non smoking rooms, air conditioning. The hotel offers fantastic facilities, including fitness center, sauna, outdoor pool, spa, pool (kids), to help you unwind after an action-packed day in the city. Superb facilities and an excellent location make the Centara Pattaya Hotel the perfect base from which to enjoy your stay in Pattaya.
"Staff pretty friendly, they upgraded room."
February 6, 2017
Children and extra beds
Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.
Minimum age of guests is: 0 year(s).
|Guest's age||Extra bed|
Infant 0-2 year(s)
Stay for free if using existing bedding.
Baby cot/crib may be requested directly from the property.
Children 3-11 year(s)
Must use an extra bed
If you need an extra bed, it will incur an additional charge.
Guests 12 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Centara Pattaya Hotel
Show reviews that mention
Good location hotel”
Besides it’s location the hotel has a lot for improvement. Rooms are musty. Standard amenities however the service is acceptable. Their breakfast was nominal and had some standard fare. The lobby during the day did not have air conditioning turned on and was stuffy and grubby. It is a tourist class hotel and not 4 star as touted. It will be a one trick pony hotel. Whilst generally it is good for a night’s stay it is not a business hotel. I had a room change from a musty room to a one bedroom suite. Some of the fixtures badly appointed but acceptable as is if one were to stay a night. For more than one night their other brands in the area had better rooms. It is not a new hotel considering the in-room fixtures. Their cable TV was fuzzy and all channels had problems. Staff were generally nice and polite. Breakfast fare was standard and one can get that at any other hotel. Parking in their basement is not recommended as they have badly designed ramp
Dear Valued Guest, We are sorry to read that your expectation was not met 100% this time. Please know that all our rooms are getting a yearly touch up. All your points has been followed up and been addressed with concerned Managers and teams. We have inspected this room with our Executive Housekeeping Manager and our Chief Engineer. Rest assures that we are all working hard to try to met all guests expectations and we are all very passionate in our work. If we for any reasons cannot met all expectations we try to find a solution during our guest stay. You are more than welcome to contact direct at the hotel for any further comments. Thank you again and we hope to see you back on your next visit to show our improvements. Sincerely Yours, The Management
Worst hotel, Not anywhere near 4 stars hotel, Disappointed in all services and facilities.”
First, when arrived there was no security guard who assist on parking and the space was full. I as a guest needed to park a car and ran to front counter to ask for a service from 4 stars hotel. Such a shame. Second, the staff told me the double bed room was fulled but will upgraded for me. The upgraded one is really worst, it's spacious but nothing. The couch is nearly broke.It was positioned opposite the bed and beside the TV, what they want me to watch? A bathroom door?. The shower with a leaking water. The vanity box which provided is empty. The sink is clogged. The hot water on the bath tub with yellow color which I was not sure if this was recycle water or not?I wondered if there is a quality control on this hotel or not. Third, when we backed at night and asked for ice, staff said nothing more as it ran out. This actually your service and you also provided an ice bucket in the room but no ice services in this hot weather. Such a disappointed service. Unbelievable 4 stars hotel.
Dear Valued Guest, Thank you for your comments. We are sorry to see that your expectation was not met at this time. We take our guests’ comments seriously and discuss them with our employees in detail particularly with heads and employees of a particular department the comments refer to and we always see if there are thing we can do better and if there is a way to improve our services so thank you on pointing out several areas of possible improvements. What we are also very sorry about is the fact that we were not able to discuss all of the problems you have mentioned in your review during your stay with us since I am sure we would have been able to resolve most of them, particularly the issues regarding the sugar replenishments at breakfast, Indian breakfast menu rotation and replacing new towels in the room. Thank you for visiting Centara Pattaya Hotel and for being our guest. Best regards, The Management
Too old building. The mattress was not changed for years and had mold visible from outside. The staff were friendly and helpful especially the young checkin staff who never lost a smile. Hotel food was cheap but not that great. Location was pretty good.
Dear Mr. Charles, Thank you for your comments. We appreciate your good comments about our location, and staff friendliness. We are sorry to read that you had an unpleasant experience with some area. We hope to be able to welcome you back here to see our improvements. Best regards, The Management
Perfect place to enjoy ”
Staff were the most courteous that you could possibly meet, From the swimming pool bar waitress (Ann) to the room cleaner ( Sa) , nothing was a problem to them , they helped out with anything you asked ,the food was out off this World , and if you wished, you could have a cookery course everyday , Heaven in Thailand, this is the place to be .
Dear Mr. Gordon, Thank you for your feedback, it is with a great pleasure to know that you had enjoyed your stay. The compliment you have given to us has been shared with our team specially to Ms. Ann, and Ms. Sa. It is a great achievement for us to know that all the effort the team has put into their duty paid off by having such a lovely feedback from you. We look forward to welcome you back in the near future. Sincerely yours, The Management
bathtub is a little bit dirty, piped water is so brown and dirty, another facilities is awesome
Dear Valued Guest, Thank you for your comments. We are sorry to read that you had an unpleasant experience with some area. We hope to be able to welcome you back here to see our improvements. Best regards, The Management
Good value hotel.”
Check out slow.
Dear Mr. Michael, Thank you for your comments. We appreciate your good comments with the hotel value. We are sorry to read that you had an unpleasant experience with some area. We hope to be able to welcome you back here to see our improvements. Best regards, The Management
Very value for what I paid”
Never I thought that I will stay at such a nice room like that with the money I paid. With this money I just can book a hostel or mini hotel in BKK. Nice staff, clean room, and pretty balcony with swimming pool view. Definitely satisfied
Dear Nguyen, Thank you so much for your wonderful feedback after your recent stay with us. We really appreciate you taking the time to share your experience. We are pleased to hear that you enjoyed your stay. We hope to be able to see you here again in the near future. Best regards, The Management
The best customer service in Pattaya!”
My daughter Nanee called "Centara Pattaya hotel" her favorite hotel!!! Beside the convenient facility, comfortable beds, great food and beautiful swimming pool, you will feel like you are their VIP customers ♡♡♡ We recommend Centara Pattaya to everyone and you will love this place just like us♡♡♡
Dear K Surang and Family, Warm Greetings from Centara Pattaya Hotel. Thank you again for staying with us and sharing all the positive comments. I will share all of them with our team. We hope to see you back on your next visit! Sunny Thai regards from all of us! Jonas Sjostedt General Manager
Good location and quiet at night.”
Our third night here and we loved it! Good location and quiet at night. It had everything you needed except wash clothes. They should add some in a room to be a 4 star hotel. The house keepers on the 6th floor of Building B (#628B) didn't do a good job and left a used condom in a bathroom after we already checked in! We still see lots of hair on a balcony, food crumbs and some stains in room. Otherwise, we'll definitely come back here.
Dear Surang, Thank you for staying with us. We happy to read that your overall expectations was met and have noted the good comments on our location. We have informed our Housekeeping manager about the comments in order to improve so all rooms are checked properly before new guest arrives. We hope to see you back soon again. Sunny Thai Regards The Management
Nice little hotel with all needed amenities and friendly professional services. ”
First, we started to book this hotel just for one night, but when we arrived to the hotel, we've received such great service and we were so impressed and decided to stay here for many days (4 days+). We had a great deal for only $35/night! Food/breakfast are amazing and not over priced. Swimming pool with water falls is very nice and there's a kids pool too. We recommend this hotel and will definitely stay here every time when we are in Pattaya ♡
Dear Guest, Thank you very much for staying with us. We are very happy to read that you enjoyed our hotel, our services and product. We will share all on our staff board. Thank you again and we hope to see you back soon. Sunny Thai Regards The Management
Overall i was satisfied with my stay at centara, but little pointer that was not clearly stated on the agoda website upon checking in i was asked to for a 3000 baht security deposit by the hotel staff to applied to my credit card. This needs to be rectified by agoda or the hotel concerned,but i would book this hotel again purely for my needs which includes,location,not far from the beach and local attractions etc.
Dear Martin, Thank you very much for staying with. We are very happy to read that you enjoyed your stay. We normally ask between 1000-3000 baht in deposit depending on how many days it is booked. This can be done with a credit card or cash and will be returned upon check out. This is for credit in case our guest want to use any services. In case you prefer not to use anything on your next visit, let us know and we can take out the minibar etc. Thank you again and we hope to see you back soon. Sunny Thai Regards The Management
Hotel is location at the centre of Pattaya. Walking street is 30 min but hotel having shuter bus every 30 min. Try to have a walk at the breach to waiking street. There are a lot of shops like 7 Elevan, Macdonna, BIG C shopping near by.
Thank you for staying with us. We happy to read that you enjoyed your stay and have noted the good comments on our hotel location and free of charge shuttle. We hope to see you back soon again! Sunny Thai Regards. The Management
They made us wait for the check in (past 3pm). They gave us a key card that cannot open the room. Day 2 it happened again. We cannot enter the room. The receptionist said the keycard expired. Our booking is supposed to be 3days/2nights. Privacy is also an issue. The housekeeper opened our room without knocking or checking first if we are inside. They forgot to lock the door of the adjoining room. The toiletries are lacking. Toothbrush were not provided. There are only 2 pillows in the room. No slippers. We lost some personal item and the food we bought outside the hotel. We reported it but the hotel staff cannot solve the issue.
Dear Christian, Thank you for having stayed with us at Centara Pattaya Hotel and for your feedback. I am sorry that we have failed to provide you with a flawless stay experience and from the onset, please accept my most sincere apologies for the disturbances you have experienced and the inconvenience caused. What you have stated is certainly not the Centara standards we commit to our guests. We value your observations, and it is constructive feedback such as yours that enables us to improve. It is very apparent that there were a lot of shortcomings from our end that requires urgent attention. Your comments will be addressed to ensure such glitches will not transpire again in the future. Once again, please accept my sincere apologies for any inconvenience caused, and thank you for the time you have taken to provide us with your feedback. With best regards, The Management
Crappy Room Crappy Service.”
Room was in Horrible Condition and the TV didn't work well. They have lousy managers that don't give a damn about the satisfaction of the guest. I've been staying here for the past 5 years and after the last couple stays we have decided to find a new favourite hotel. Do not stay at this hotel it is not worth the money!!!!
Dear Guest Thank you for your valuable comments on your last stay at Centara Pattaya Hotel. I greatly appreciate your comments about aspects of the room that need updating. We have implement many of these upgrades to the property. Our rooms are getting touch up, air cons treatments, and upgrade in-room accessories, and much more! In taking great care of our hotel, our main priority is to be able to offer a very well-maintained and comfortable atmosphere. Kindly accept our sincere apologies for not giving you the high standard of hospitality which is the general norm of our hotel. The problems that you mentioned have been brought to the attention to our heads of department. While the lack of service you experienced is unusual and not the standard of our hotel, there is no excuse for a lackadaisical attitude on the part of any of our team members. We apologize for the inconvenience and annoyance those incidents caused. Kind regards, The Management
My room experienced a power outage a total of 4 times while I was there - all in the middle of the night, including air conditioning and power needed to charge my phone. Repair process was painfully slow - the corridor staff that I reached out for help was terribly casual about the whole affair. Not value for money in my opinion, even at such an affordable rate.
Dear Guest, We are sorry to read that your expectations was not met this time. As explained the key card socket got damaged and was not working properly, we had to change it. We are sorry for the inconvenience but hope to see you back to show you our improvements. Sunny Thai Regards The management
the decent hotel in pataya ”
I have been pattaya because I had worked for a day over there but I didn't need to spend more money for five star hotels so I tried to find some valuable places and also was comfortable after that I found this hotel that so awesome either the location and costs moreover it was discounted for suite room so I decided to stay there . Since I had been there the staff were so friendly and provide information despite I came over there pretty on time so far but they allowed me to check in before the time .if you need to trip at pattaya this place is recommended
Dear Itkun, Warmest greetings from the Centara Pattaya Hotel. Many thanks for having chosen our hotel for your recent stay while in Pattaya. We are very pleased to hear that you had a memorable stay with us. Especially we appreciate your nice comments towards our 1 bedroom suite and the friendliness of our staff. Looking forward of welcoming you back at Centara Pattaya Hotel in the near future again. Best regards, The Management
This is a decent hotel for the price and located not too far from central Pattaya and the beach. Unfortunately though, it isn’t located next to the nicest area in Pattaya.
Dear Mr. Glen, Thank you very much for taking the time to make this review. We are happy to see that your overall expectations was met and that you enjoyed our hotel. We hope to be able to see you again here in the near future. Best regards, The Management
nice room, good location, clean, staff is friendly overall good
Dear Reni, Thank you for staying with us, we are glad to know that your stay was to your satisfaction. The team and I are delighted to learnt that all the services we have provided during your stay was met with your expectation and your good feedback to the team has been shared accordingly to keep them motivated and realize that their effort in making your stay as comfort as possible has come to a fruitful result. Once again, thank you for your great comments. We look forward to welcome you again in the near future. Best regards, The Management
good Breakfast, Clean and quite room , good location , with kindly and smiley front desk.
Dear JA, Thank you for sharing your experience at the hotel and we appreciate your feedback. We are please to note that you had a good time and enjoyed about the various matters and service that were the highlight of your holiday. We look forward to welcoming you back again to the hotel in the near future. Best regards, The Management
Great hotel value for money”
I booked this for the overall amenities. In my short 2 night stay I used the gym(small but well equipped, side stepped the sauna, enjoyed the pool, ate lunch at the poolside area, ate breakfast nearby and enjoyed the bars nearby. The bed was comfortable and the air conditioning quiet.
Dear Brian, I am very happy to read that your overall expectations was met and have noted the good comments on our hotel amenities, fitness, pool area, room, bed and hotel location. Thank you again and welcome back! Sunny Thai Regards Jonas Sjostedt General Manager