Good place to spend for Vacation ”

First time with Centra and it is a new hotel so I would highly recommend.. Both pool was very nice with a big slider and also good for kids as well. I spend a half day with swimming pool. Breakfast was very nice I love eggs station and also salad was very fresh. One thing for the breakfast I think that staff should recommend to the guest what do you have on line Buffet. and also make sure your staff clean the table after guests used because I saw some table had many dropped of water and I cleaned it by my self but that's fine I just want to tell you but no one ask for feedback at all. Rooms was super excellent with a nice ocean view and pool view. Many thanks with FO staff that let's me stay the same room because I booked twice LoL. Another thing was the pillow in the room. I want to take them back with me also. It's comfortable and I forgot to ask where I can buy it. if the hotel have an opportunity to read my review please E-mail to me. One thing with FO staff Should explains the facility in the hotel like Fitness because we didn't know that you have it. I acknowledged on second day by walked with the wrong floor and we faced it. And I was surprised but it was too late. Overall I think it's was good to spend your time with Centra By Centara cha am. Even you're a couple or family. It was a best choice to stay here. And thank you again to let me use Centara Privilege which is expiring soon. I don't want to complain anythings as we are a hotelier as well but just recommend two things that I mentioned before. That's all for my sides. If I have a chance to come back. I will Thank you all lovely STAFF and my sweet Pillows

Great Value For Money”

This property has recently been renovated and rebranded to Centra by Centara. The room size is very good, but the bathroom is a bit small. Staff is excellent (friendly and welcoming). Location is a bit off but it has a nice beachfront (although you cannot swim). If you have your own car, then this is not a problem to travel. With their weekday special rates, this hotel represents one of the best value for money in the area.

New hotel renovated from an old resort that required more improvements”

Central group took over an old hotel - Beach Garden Resort (สวนบวกหาด) and renovated it with modern style. It newly opened on 24 July 2020 so at the time we stayed everything seemed too early for Centara to manage this hotel. We recommended to stay at this hotel only on Weekday - why , lets imagine the crowd of tourists with these facts... (1) The parking lots from my eyes can serve around +/-30 cars. (2) There were 3 check-in kiosks with rookie staffs ( I hoped time would change and they would be improved) (3) I didn't buy a b/f meal and that's good as the canteen was quite small. All of these facts would harm you if you stayed here during long holiday or weekend. What we liked is (1) next door to beach (2) cleanliness (3) a small water park available for kids in the central pool (4) Good shower And in the dark side... (1) Beach quite not clean. Lots of shell and submerged rocks (2) No nearby convenience stores. (3) There is no non-smoking sign in this hotel so a guy nextdoor smoke at the balcony of the room with pool access. We called the reception and they responded that guests were allowed to smoke at their room's balcony area. Full Stop. So our kid had to stop swimming at the pool acess area because of this. (4) Please don't expect hospitality from this budget hotel much. Overall , it was good stay despite that smoker and if you are patient enough for the facts I mentioned above. It was new and grand opening so it was a plus with limited time.

Value for money”

Pros -Beachfront hotel -Variety choices of breakfast -Reasinable price Cons -Frontdesk staff can be improved in terms of communication to guests. The one we met did not show the welcome feeling to us.

Worth the money!”

Affordable price with Perfect Location - beachfront Perfect Room layout Perfect breakfast Perfect service

Newly renovated Hotel with bad room conditions and services”

Bathroom: There was smell in the bathroom toilet, amenities are not well prepared as we have to ask for more such as liquid soap. Breakfast: All food are in poor quality such as fresh fruits Reception: Reception is not friendly, as they requested customers to handle the request by ourselves such as requesting for dinning apparatus then we have to go the restaurant for it. All in all, I could not believe this is Centara Chain hotel with such poor management compared with the price we paid. I will definitely not recommend to future customers who wants to stay in Cha-am, please consider your other choices.

Friendly staff ”

Stay 1 night i love hotel beach area nice staff and promtly response for any requirment 2 hours delay room checking Have to booked breakfast time and limited eating time.

Not ready to deal with mass check in”

1. Checked in at 3pm and got a room at 6pm after waiting with no clue - as if no cleaner work on my floor to make up rooms. Had to ask impolitely (my bad) if any room available. Staff were polite and attentive but helpless in this case. 2. My room was not up to centara standard at all (or was it?). Toilet was very stink. Soap dispenser was disappeared. Asked for it and the room service brought a small soap for hand washing instead. 3. Bed lighting was not functional. What a surprise for a newly open hotel. 4. Breakfast staff was a bit impolite. Shout ed at me to wear gloves. Need a more proper way to remind a customer who sometimes forgets that we are still in covid period.

Could have some improvements”

The hotel is newly renewed and the staff is lovely. But the beach has ocean side bags, which does not allow for nice sea swimming!! The rooms were cleaned but the corridors were very dirty with dust and insects (it can be improved).

It's new, clean, and well-managed.”

Great for travelers who want to be away from hustle and bustle. The beach is private, so relaxing.

Best for family with young children”

Room is clean. Facilities are great for family. Breakfast has a lot of choice. Value is decent for that 3 stars hotel. The bad thing is small car parks.

Newly renovated rooms”

I got the good rate from เราเที่ยวด้วยกัน. Hotel has been renovated for the whole building. Valued for money and will surely book at this hotel again. Variety of choices at morning breakfast, well organized to ensure social distancing.

Enjoyable vacation”

It is a good time to stay here. The hotel has a lot of staffs, but everyone looks busy. The room is clean. But, the pillow is too soft and the bed is hard.

Great place but....”

the facilities itself are good considering the price we paid. However, what is not acceptable was the water in the bathroom, stinks like sewage. We decided to use the toilet in the lobby instead. We have to spray the bathroom using our personal perfume after shower and toilet because the smell scaped in the room. The other room I booked had no issue at all. I wasn't just lucky in room assignment.

Certainly be back again”

The staff here are very nice. The location is great with the beach front.

A Good Hotel with full facilities”

3.5 star hotel Room is very good, Fitness facilty excellent. Breakfast is wonderful.

Lots to be improved ”

1) Poor management system - Upon arrival, many customers had to wait for nearly an hour during check-in. Room arrangement should be planned and executed ahead and not while customers are standing in front of the staff. Also, no fans or AC prepared despite waiting in hot temperatures. Did not leave a healthy first impression. 2) Undertrained staff - Concierge staff did not know how to handle customer complaints. Staff had to run around asking senior members what to do. Paperwork piled up everywhere on the desk. Chaotic and unorganized. 3) Unsightly beach - Chose this hotel mainly because of the location next to a beach. However, the beach was littered with bottles and there were some horse feces. 4) Parking lot - There are bumps on the floor of the parking lot next to the hotel and customers' shoes get muddy when walking towards the hotel. Would appreciate more if the hotel can invest in a proper parking lot. 5) Shower - The temperature of the water coming out is either too hot or too cold. 6) Water Slide by the pool - This is one of the highlights for families with kids. But the hotel needs to come up with ways to prevent any accidents. Witnessed some kids sliding down and hit other people nearby. 7) Inside the room - The size of the room is decent and reasonable for a 3 star but we could observe that there are some nails on the wall. Not a big deal but makes people feel the room is not 100% ready for stay.

Good place”

It’s nice hotel,all staffs are so good service,good location,and swimming pool very good

Reasonable price”

Clean room . horse shit smell at seashore but not be serious. Swimming pool and slider was good .No sandal in room . Parking lot for 30 -40 cars no roof

Exceptional”

We enjoyed our stay here, clean room, good facilities and friendly staff.