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Central Hotel
Central Hotel
Central Hotel
Central Hotel
Central Hotel
Central Hotel
Central Hotel
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8.5

Excellent

2,558 reviews

2,558 reviews

Housekeeping59
Shops19
Breakfast9

Good place

Chayapa
- Dec 5, 2021
Highly rated by guests – 89% would recommend
See map

9.3

Exceptional

Location rating score

Exceptional location - Inside city center
Popular neighborhood
Popular landmarks
Nanjing Lu (Nanjing Road) 120 m
Shanghai Museum (Shanghai Bowuguan) 870 m
Yu Garden (Yuyuan) 970 m
The Bund (Wai Tan) 1.1 km
Former French Concession 1.6 km
Oriental Pearl Tower 1.9 km
Shanghai Tower 2.4 km
Shanghai World Financial Center 2.5 km
Shanghai Disneyland 20.2 km
Zhujiajiao Ancient Town 42.8 km
Nearby landmarks
Shanghai Antique & Curio Store 120 m
Nanjing Lu (Nanjing Road) 120 m
Pidemco Tower 130 m
Banyan Tree Day Spa 160 m
Ren Ji Hospital Shanghai (Puxi Area) 170 m
Itokin Fashion Plaza 190 m
No 1 Pharmacy 210 m
Shanghai Culture Commercial Building 210 m
Goethe Institute 210 m
The Shanghai Landmark Building 220 m
Free Wi-Fi
2020

Central Hotel

No.555 Jiujiang road, People Square and South Bund Huangpu, Shanghai, China, 200001 - See map
Wellness
Everything you need for a rejuvenating retreat for both body and spirit.
Spa & Beauty
Massage
Sauna
Spa
See all amenities
Workout and Leisure
Fitness center
  • 500 meters to public transportation

  • Airport transfer

  • Currency exchange

  • Located in heart of Shanghai

  • Free Wi-Fi in all rooms!

Facilities

Airport transfer

Car park

Free Wi-Fi in all rooms!

Front desk [24-hour]

Fitness center

Spa

Check-in/out [express]

Luggage storage

Your dates are popular among travelersUsers are booking a place in Shanghai every 1 minutes on Agoda.com
Value for money8.4
Distance to city center1 km
Location rating9.3
Nearest airportShanghai Hongqiao International Airport (SHA)
Distance to airport14.7 km

Rooms available at Central Hotel

Excellent
Room comfort & quality

8.4

Deluxe Queen Bed
...
  • Room size: 36 m²/388 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Special Offer - Executive Deluxe King Room
...
  • Room size: 40 m²/431 ft²
  • Shower
  • 1 king bed
Enter dates to see prices
Executive Suite
...
  • Room size: 66 m²/710 ft²
  • Balcony/terrace
  • 1 king bed
Enter dates to see prices
Executive Queen Bed
...
  • Room size: 42 m²/452 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Superior Twin bed
...
  • Room size: 31 m²/334 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Executive Twin Bed
...
  • Room size: 42 m²/452 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Superior Queen Bed
...
  • Room size: 31 m²/334 ft²
  • City view
  • 1 queen bed
Enter dates to see prices
Double Executive Room
...
  • Room size: 40 m²/431 ft²
Enter dates to see prices
Xing Zheng Shang Wu Shuang Chuang Ke Fang
...
  • Room size: 36 m²/388 ft²
  • Shower
  • 2 single beds
Enter dates to see prices
Deluxe Double Room
...
  • Room size: 31 m²/334 ft²
  • Balcony/terrace
  • 1 king bed
Enter dates to see prices

Frequently asked questions

Does Central Hotel have a hot tub?

Central Hotel does not have a hot tub.

What time is check-in and check-out at Central Hotel?

Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Central Hotel?

Central Hotel is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 600 CNY. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. Parking is available for an additional charge. If you're looking for an easy way to get around Shanghai with private transportation, the hotel can arrange both taxis or car rental.

Is breakfast offered at Central Hotel?

Wake up to a great buffet breakfast at Central Hotel. Adults can enjoy breakfast offered with an additional charge of 113 CNY if not included in the room rate.

What are my dining options at Central Hotel?

Central Hotel features 3 on-site restaurants for your dining convenience. You can pick and choose from a wide array of cuisines including Chinese and international.

Can special events be hosted at Central Hotel?

You may choose an indoor venue for your special gathering.

Can business events be hosted at Central Hotel?

On-site venues and convenient event services make Central Hotel an ideal choice for hosting conferences. The venue available at the hotel can accommodate you and your guests.

What is the smoking policy at Central Hotel?

Central Hotel does not permit smoking in any of its rooms, but allows smoking in designated areas.

What is the closest train, metro, or bus station to Central Hotel?

E. Nanjing Rd. Metro Stn is the closest train, metro, or bus station, about 490 m away from Central Hotel.

What restaurants are nearby Central Hotel?

Central Hotel is located in People Square and South Bund Huangpu, famous for good restaurants such as WangBaoHe Restaurant, Shen DaCheng (NanJing East Road) and Sofitel Mosaic Restaurant.

What popular shopping places are close to Central Hotel?

Central Hotel is located in People Square and South Bund Huangpu area which features shopping places such as South Bund Soft Spinning Material Market, Itokin Fashion Plaza and The Shanghai Landmark Building.

What are popular attractions near Central Hotel?

Central Hotel is located in People Square and South Bund Huangpu area, which is famous for attractions such as Shanghai Museum (Shanghai Bowuguan), Nanjing Lu (Nanjing Road) and Shanghai Urban Planning Exhibition Hall.

What popular natural sightseeing spots are close to Central Hotel?

Central Hotel is located in the People Square and South Bund Huangpu area, which is famous for natural sightseeing destinations such as Biking Trail-China Outside Adventure and Jixian Terrace.

Show more questions
See map

Explore the neighborhood

What people love about Central Hotel

  • 10

    Exceptional

    "Good place"

    Chayapa

    |

    December 5, 2021

  • 8.8

    Excellent

    "This hotel located very good location to connect Nanjing road and many shops around."

    Thi

    |

    November 28, 2021

  • 8.8

    Excellent

    "Staffs are friendly."

    Thi

    |

    November 28, 2021

Property ranking|Compared to 847 Shanghai properties
See all rankings
Location score
9.3/10
Room comfort score
8.4/10
Cleanliness score
8.7/10
Value for money score
8.4/10
Better than
97
%
of Shanghai properties
Better than
96
%
of Shanghai properties
Better than
92
%
of Shanghai properties
Better than
91
%
of Shanghai properties
Overall rating:

8.5

Excellent
2,558 reviews
Cleanliness
8.7
Facilities
8.1
Location
9.3
Read all reviews >
What travelers say they love:
Superb convenient situated right @ Nanjing West Pedestrian S...
Siew from Singapore
Couple
More about Central Hotel

More about Central Hotel

Central Hotel located in downtown Shanghai, has a lot to offer which including a great location. The property is designed in sleek and Western styling. The property has 24-stories with a wide array of options and room sizes to match your needs. All of the rooms are quite spacious for your comfort. Something to keep in mind is that while other hotels may offer non-smoking rooms, this hotel offers entire non-smoking floors, something that can be very refreshing for non-smoking families. The property offers Wi-Fi, catering, meeting rooms, and high-class décor, Central Hotel is ideal for business. The property is strategically located right next to a popular shopping mall and many other areas of interest, makes for a fine choice of leisure as well.

Show less
Amenities and facilities
Excellent
Facilities

8.1

Most talked about facilities

Housekeeping

72 mentions

Breakfast

31 mentions

Internet

12 mentions

Food & Dining

7 mentions

Languages spoken

  • English
  • Chinese [Mandarin]
  • Japanese

Accessibility

  • Wheelchair accessible

Internet access

  • Free Wi-Fi in all rooms!
  • Wi-Fi in public areas

Things to do, ways to relax

  • Billiards
  • Fitness center
  • Massage
  • Mini golf course
  • Sauna
  • Spa
  • Steamroom
  • Ticket services
  • Tours

Cleanliness and safety

  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Face coverings on staff
  • First aid kit
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Physical distancing of at least 1 meter
  • Rooms sanitized between stays
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Bar
  • Coffee shop
  • Restaurants
  • Room service [24-hour]

Services and conveniences

  • Concierge
  • Currency exchange
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Laundry service
  • Luggage storage
  • Safety deposit boxes
  • Salon
  • Shops
  • Smoke-free property
  • Smoking area

Access

  • Check-in/out [express]
  • Check-in/out [private]
  • Check-in [24-hour]
  • Front desk [24-hour]
  • Pets allowed
  • Security [24-hour]

Getting around

  • Airport transfer
  • Car park [charges apply]
  • Rental car
  • Taxi service

Available in all rooms

  • Air conditioning
  • Alarm clock
  • Bathrobes
  • Blackout curtains
  • Closet
  • Clothes rack
  • Desk
  • Fire extinguisher
  • Free bottled water
  • Hair dryer
  • High floor
  • Internet access – wireless
  • Linens
  • Mirror
  • Non-smoking
  • Private bathroom
  • Satellite/cable channels
  • Separate shower/bathtub
  • Sewing kit
  • Shower
  • Slippers
  • Smoke detector
  • Soundproofing
  • Telephone
  • Towels
  • Wake-up service
Food and dining
Restaurants on site

上海餐厅

  • Cuisine: Asian
  • Menu: Buffet, A-la-carte
Location
No.555 Jiujiang road, People Square and South Bund Huangpu, Shanghai, China, 200001
Exceptional
Location

9.3

Airports

  • Shanghai Hongqiao International Airport (SHA)
    14.7 km 32 min drive
  • Shanghai Pudong International Airport (PVG)
    32.8 km 49 min drive

Public transportation

  • Yuyuan Garden Metro Station
    530 m

Hospital or clinic

  • Ren Ji Hospital Shanghai (Puxi Area)
    170 m

Shopping

  • South Bund Soft Spinning Material Market
    3.2 km

Convenience store

  • Alldays
    910 m 15 min walk

Cash withdrawal

  • ATM
    680 m 10 min walk
What's nearby

Popular landmarks

  • Nanjing Lu (Nanjing Road)
    120 m
  • Shanghai Museum (Shanghai Bowuguan)
    870 m
  • Yu Garden (Yuyuan)
    970 m
  • The Bund (Wai Tan)
    1.1 km
  • Former French Concession
    1.6 km
  • Oriental Pearl Tower
    1.9 km
  • Shanghai Tower
    2.4 km
  • Shanghai World Financial Center
    2.5 km
  • Shanghai Disneyland
    20.2 km
  • Zhujiajiao Ancient Town
    42.8 km

Nearby landmarks

  • Shanghai Antique & Curio Store
    120 m
  • Nanjing Lu (Nanjing Road)
    120 m
  • Pidemco Tower
    130 m
  • Banyan Tree Day Spa
    160 m
  • Ren Ji Hospital Shanghai (Puxi Area)
    170 m
  • Itokin Fashion Plaza
    190 m
  • No 1 Pharmacy
    210 m
  • Shanghai Culture Commercial Building
    210 m
  • Goethe Institute
    210 m
  • The Shanghai Landmark Building
    220 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-1 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 2-11 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 12 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • The property does not accept any bookings for a wedding and rooms cannot be used for any wedding preparations.
  • This is a strictly non-smoking property. Guests are responsible for all costs, damages, and liabilities caused by smoking.
  • This is an adults-only property.
  • When booking more than 5 rooms, different policies and additional supplements may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from14:00
  • Check-out until12:00

Getting around

  • Airport transfer fee600 CNY
  • Distance from city center1 km
  • Travel time to airport (minutes)45

Extras

  • Breakfast charge (unless included in room price)113 CNY

The property

  • Number of floors27
  • Number of restaurants3
  • Number of rooms 312
  • Room voltage220
  • Year property opened1999
  • Most recent renovation2012
Property announcements

In compliance with the new "Shanghai Household Waste Management Regulations", from July 1, 2019 onward the property will not provide disposable amenities including toothbrush, comb, loofah, shaver, nail file, and shoe mitt.

Anyone who has traveled to or lived in South Korea, Italy, Iran, Japan or other countries in the 14 days before entering Shanghai shall be under home or intensive quarantine health observation, that is, shall be under quarantine for 14 days.

Full price breakfast fee for children higher than 1.4 meters. Half price for children under 1.4 meters.

Guests under 18 years old must be accompanied with an adult to check in.

Due to COVID-19 circumstances, guests who self-quarantine for 7 days should contact the property before create the booking.

Reviews of Central Hotel from real guests

Provided by verified guests of Agoda
8.5
/
10
Cleanliness8.7
Facilities8.1
Location9.3
Room comfort and quality8.4
Service8.2
Value for money8.4
High score for Shanghai
Rating
9+ Exceptional (502)
8-9 Excellent (250)
7-8 Very Good (254)
6-7 Good (86)
<6 Below Expectation (66)
Time of the year
Mar - May (278)
Jun - Aug (220)
Sep - Nov (400)
Dec - Feb (260)
Don't miss out!Users are booking a place in Shanghai every 1 minutes on Agoda.com
All guests (2,095)
All room types
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Show reviews that mention 

Showing 1,158 verified guest comments
12345
9.6
Exceptional
Baoqing from United States
Couple
Superior Queen Bed
Stayed 4 nights in September 2016

Excellent Location, friendly staff, great experience overall”

Excellent location, right next to the Nanjing Road; short walking distance to the famous Bund. Plenty of shops nearby for food and souvenirs. 5 minutes walk (maybe 10 for those leisure walkers) to two subway stations on People Square and South Nanjing Road stations. Very friendly and efficient staff, quick check-in and out (we checked in at 7pm and checked out at 8am). Our room was quiet and clean (Shanghai is very humid, so the room had the wet humid smell, I wouldn't blame the hotel but the Shanghai weather; perhaps the cleaning staff could use some dry patches or smell absorber). Wifi was spotting, but the ethernet cable was wonderful. Plenty of TV channels (even HBO) Overall an excellent experience, definitely made our 4-day trip in Shanghai a lot more pleasant. Will stay again if we visit Shanghai again.

Reviewed September 24, 2016

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10.0
Exceptional
James from United States
Couple
Superior Queen Bed
Stayed 3 nights in June 2016

Superb value for location”

Half block from Nanjing Road East, walkable mid way between Peoples Square and the Bund and subways. Requested a high room and view of city and Pudong, somewhat and reasonably obstructed, was wonderful. Even in the cloudy and rainy weather. WIFI service was great, especially compared to other places we stayed throughout the country. Information desk staff spoke English well. They were patient as we asked our frequent questions. A reminder to travelers that we need to be patient as staff tries to understand what it is we want. Because of other plans and our schedule we did not eat in any of the restaurants including breakfast. The piano bar looked very inviting and prices seemed comparable to hotel lounges. Firm bed was very comfortable. Having a full desk and small sitting area made with TV made our stay more relaxing. Oh! Wonderful mirrors and good lighting in the bathroom for applying make up. (So often bathroom lights are dim. ). Family Mart, a quick stop store, down the block from main entrance, made it easy to pick up our nightly beers.

Reviewed July 01, 2016

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10.0
Exceptional
FRISKA from Indonesia
Family with young children
Superior Queen Bed
Stayed 5 nights in October 2018

in the middle of east nanjing road and very clean...”

when we arrived, they told us that they upgradred our room to their 5 star hotel, grand central hotel, which is beside central hotel. so i cant give information regarding central hotel but they do have a very nice lobby and friendly staffs...the grand central hotel is the best, we stayed there for 5 nights. very close to metro station (east nanjing road) and also to shopping center and restaurants. the room extra nice and 5 star facilities...we did night swimming and its warm water...overall we are very happy and will be back to grand central hotel shanghai for our next visit.

Reviewed November 01, 2018

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10.0
Exceptional
Koh from Singapore
Solo traveler
Superior Queen Bed
Stayed 1 night in October 2012

Excellent hotel ”

Great location

I have stayed in other hotels in Shanghai previously but this hotel I would say is the best so far in terms of location, cleanliness, helpful staff, good food served at the restaurant and also strong WiFi signal in room. This hotel so near to the Bund just 8-10 minutes walk and many shopping outlets also within walking distance with the famous Nanjing Street just a stone throw away. I will definitely stay at this hotel from now onwards. For anyone still searching for a hotel in Shanghai, I recommend this hotel without reservation.

Reviewed October 31, 2012

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8.4
Excellent
Brigitte from Philippines
Family with young children
Superior Twin bed
Stayed 3 nights in March 2019

Great location! ”

First of all location is great its in front of the park and nanjing road (where zara mcdonalds and kfc are located) walking distance from the bund and peoples square but around 20minute walk. Although you won't get bored or tired walking because all the way to the destination are shops and cafés. Shops include h&m uniqlo forever21 metersbonwe starbucks coco etc. The hotel has a beautiful lobby and just accross the street you'll find a small FamilyMart. Cons: apparently also the location is "touristy" not for the local market. A bit disappointing because i did not see any local grocery or any local shanghai street food market. Location is both a pro and a con. 😁

Reviewed March 15, 2019

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10.0
Exceptional
Nygllhuw from New Zealand
Business traveler
Superior King
Stayed 2 nights in April 2019

My new hotel in Shanghai.”

It is always easy to find faults in any accommodation, but rare when you simply do not want to. The Central Hotel from start to finish was excellent and will be my default hotel in Shanghai from now on. English at the front desk is excellent, with the concierge is OK. As we arrived very early we were offered options and got a room quickly and efficiently. Breakfast was OK but always edible and filling. The room was magnificent with separate seating and bedroom areas within the space. The location is less than 100m to the shopping street so is perfect for business and tourism needs. While I prefer a softer bed I also got a good nights sleep so no complaints there either. The other final thing that I appreciated was the ability to open a window. Aircon all worked fine, but I do just love a fresh breeze sometimes.

Reviewed April 09, 2019

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9.2
Exceptional
Tamara from United States
Solo traveler
Superior Queen Bed
Stayed 2 nights in June 2019

Great location”

Central Hotel is near one of the East Nanjing Rd metro stop exits. You can walk to the Bund and People's Square. The walking street is a block away and a great place for people watching. You can grab a cheap meal along the roads that connect to the main walking area.

Reviewed June 15, 2019

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9.0
Exceptional
Robin from France
Couple
Stayed 1 night in December 2008

Great location and great hotel”

- location - room (and the view) - English-speaking staff
- breakfast was expensive

One of the best advantage of this hotel is its central location in downtown Shanghai, close to Nanjing Lu and People's square, and close to the subway. The rooms were spacious and clean. It greatly helped that the staff was fluent in English! We'll definitely come back in this hotel for our next stay.

Reviewed December 09, 2008

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8.0
Excellent
karenne from New Zealand
Family with teens
Superior Queen Bed
Stayed 4 nights in April 2015

A good base to be a tourist in Shanghai”

location, close to Metro, Bund and shopping

This was a pleasant stay and everything was easy and comfortable. Room was tidy, clean and well equipped. The hotel is well positioned and is within walking distance of central attractions like the Bund and Peoples Square. The hop-on-hop-off bus stops close by and the Metro is just down the main shopping street. Staff quickly organise taxis if needed and they are relatively cheap to get to other areas of the city. A good hotel to stay at while in Shanghai

Reviewed April 07, 2015

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9.2
Exceptional
Robert from Australia
Couple
Superior Queen Bed
Stayed 4 nights in April 2017

Very Good Shanghai Hotel”

We stayed here during the May Day long weekend over 5 days. The location to the Nanjing Road area and Nanjing Road East Metro station is unbeatable. The Central shares facilities with the Grand Central across the road giving it 4-5 star amenities at a cost effective price. The size of the standard room is very roomy with a seating area, bed, desk and a great bathroom with bath and separate shower. The only spoiler was the room wasn't ready when we arrived at 1pm and the front desk staff just feigned no understanding to our displeasure at said come back at 3pm and it will be ready. Tip... Out the back door and across the road is the best Shanghai kitchen food around, very good and very inexpensive.

Reviewed June 08, 2017

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9.7
Exceptional
Valerie from Singapore
Family with teens
Superior Queen Bed
Stayed 4 nights in November 2014

Happy Stay”

Good location, friendly staff

Very satisfied with the rooms and service. Most staff can communicate in English and Chinese. Good service. Hotel room is big. Location is good. Nanjing Pedestrain Road is only across the road. Nearest subway station is Nanjing East Station which is below Nanjing Pedestrain Road. Very convenient. About 15-20min walk to The Bund. Only 1 station away from Oriental Pearl Tower (Line 2 - 陆家嘴) and Yu Garden (Line 10 - 豫园). Will stay in this hotel if I visit Shanghai again.

Reviewed November 09, 2014

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10.0
Exceptional
Margaret from United States
Couple
Superior Twin bed
Stayed 5 nights in October 2017

Excellent value for the money”

My husband and I truly enjoyed our stay at the Central Hotel. The location was perfect; it was close to Metro stops, the People's Park and the Bund. The rooms were spacious and clean. The breakfast buffet was delicious and offered many choices. We were talked into buying breakfast, which was fine, but a 'happy hour' comes with it. The happy hour is in a special room, away from the main bar, and almost no one attended. Otherwise, the hotel was great.

Reviewed November 08, 2017

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7.3
Very good
Mark from Australia
Group
Superior Queen Bed
Stayed 4 nights in October 2010

Great location and good room”

Good location between the Bund and People Square, and less than 5 mins walk to East Nanjing Rd metro station, good food and shopping nearby, great sauna centre, helpful hotel staff
English language and professionalism of some reception staff could be improved

Really enjoyed our stay. Biggest plus is definitely the location which being a fifteen minute or so walk to the Bund and People Square puts numerous attractions within walking distance. Really close to major department stores along Nanjing Road and some good Chinese restaurants. Stayed in a Superior room which was a decent size, with all the usual amenities. Less luxurious than its neighbour hotel, Grand Central but satisfactory for its price range. Strangely, coffee was not complimentary but there was tea. Used the sauna centre while there and it is large and relaxing - great for some rest away from the city buzz. Did not have breakfast or eat in the hotel, but with so much food nearby, there was no need. Used the business centre which was handy to print travel documents and free wi-fi available in lobby as is common with many Shanghai hotels. Staff generally helpful and fund the concierge to be quite helpful but command of English is generally low and some reception staff are not very helpful.

Reviewed November 15, 2010

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8.0
Excellent
Benjalux from Thailand
Solo traveler
Superior Queen Bed
Stayed 1 night in December 2008

Central Hotel Shanghai is right at the central!”

Good location right in the middle of Nanjing Walking Road. The room is clean, the hotel provides good service. Employees speak english.
Breakfast is too expensive.

I like Central Hotel Shanghai. The room is very quiet, good for relaxing. The room was clean and the service was just good. The bed is comfortable, warm and have lots of pillows. I requested a non-smoking room and they really kept the room completely without cigarette smell. Looks like the hotel really listen to what customers request for, or I might be lucky. The location of Central Hotel is really great! It is almost at the middle of Nanjing Walking Street, just a block away and walk less than a few minutes. The price of the room is fair for its location and service. Staffs are very nice and helpful, and they can speak a little bit of English, so communication is not a problem. The price for breakfast is a bit too expensive, you can just walk on Nanjing Road and get a simple egg sandwich at McDonald for breakfast with much cheaper price.

Reviewed December 11, 2008

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9.0
Exceptional
Mark from United States
Solo traveler
Stayed 14 nights in November 2008

Central Hotel - Shanghai - Nov 2008”

Very big room with flat screen TV, comfortable bed, great location, touch code safe in room, awesome gym, helpful staff.
Air conditioning did not get room cool enough at times.

Stayed at the Central for 14 nights; great location two blocks from the East Nanjing Rd exit of Line 2 of the Metro; check-in was a breeze; concierge helped me with numerous things; the gym was amazing - great modern equipment. The only negative, as others have mentioned, is that the a/c does not get the room super cold when you need it. But it was bearable. My friends staying across the street at the Sofitel were very envious - they got a fancier lobby - at a much higher price. Will definitely stay at the Central next year when I return to Shanghai. Note: the 3 in the ratings below for Food/Dining is because I did not eat there - Agoda needs a 'no opinion' option...

Reviewed November 19, 2008

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9.3
Exceptional
Randal from United States
Solo traveler
Superior Queen Bed
Stayed 4 nights in April 2013

Luxury hotel in a great location ”

luxury room and amenities, central location, Chinese style

The staff was very friendly and fluent in English. The central location of the hotel was great for sightseeing and transportation...I would definitely recommend staying in central Shanghai over the Pudong which can be rather boring. The hotel offered all the amenities of a major luxury brand with a distinctly local style that distinguishes it from being just another instance of a global luxury chain hotel.

Reviewed May 04, 2013

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8.4
Excellent
Chee from Malaysia
Couple
Superior Queen Bed
Stayed 2 nights in May 2016

good-sized, well-maintained room, convenient location”

In the middle of Nanjing East Pedestrian Road - close proximity, mins walk to 2 MRT stations (East Nanjing Road - intersection of 2 lines; and People Square (multi-line intersection). Rooms are good size, bed comfortable. We walk to the Bund, People Square, Yuyuan Garden/Bazaar, Confucius Temple. That is a lot of walk, towards separate directions of the hotel. Would stay again, definitely.

Reviewed May 24, 2016

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8.7
Excellent
Aderine from Singapore
Business traveler
Superior Queen Bed
Stayed 6 nights in September 2015

Comfortable Stay But Staff Service can be improved”

Location, Comfort, Clean Room

My team stayed a total of 5 nights at the hotel. It was located near the shopping belt so dining options are plenty (but expensive compared to the more rural parts of Shanghai). Hotel room is spacious and clean. One of my team mate's birthday was on the 2nd last day of the stay. The hotel prepared a birthday cake for him. This was a pleasant surprise because we did not highlight the occasion to the staff. However, there were a few incidents which could be improved. (1) When the housekeeping staff was cleaning the room (just as we were leaving the room), she changed her countenance when we wanted her to change our bedsheets. Prior to that she was greeting us cheerfully, but after the request, she just ignored us even though we were thanking her in advance. (2) When we were checking out, the receptionist wanted to do a charge to the credit card that was used for guaranteeing the room but the payment did not go through as it was past the spending limit of the credit card. We had prepaid the room charges via agoda and was trying to explain to her that there was no need to charge to the card. We also panicked when she mentioned the credit card was over the spending limit (which should not be the case). It was then that we realised that the previous receptionist (who handled our check-in) wrote down the credit card numbers (probably belonging to another guest) and they were billing the wrong credit card. The manager had to step in to check our booking vouchers and rectify the wrong credit card payment before we rushed off for our flight. All in all, it was a good stay but perhaps they might need to conduct more training for their staff.

Reviewed September 16, 2015

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9.7
Exceptional
Piyada from Thailand
Couple
Superior Queen Bed
Stayed 2 nights in August 2012

Great location and warm service”

Great location, nice spacious and clean room with all necessary facility

i chose this hotel from the review points, and it's been a really good experience for me and my husband. the location is just right...close to the shopping areas, but not too noisy. i arrived at the hotel by 8:00 a.m. on saturday, tired from a night flight. i asked the reception how soon i could check-in. surprisingly, she checked the room availability and offered me to check-into the non-smoking floor right away! this was a really kind offer for us. i will stay in this hotel, if i come to shanghai again.

Reviewed August 30, 2012

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9.7
Exceptional
Milee from Malaysia
Couple
Superior Queen Bed
Stayed 6 nights in May 2015

Excellent location to The Bund and East Nanjing Rd”

Location, Staff Performance, Cleanliness

Most memorable. We particularly enjoyed the strategic location - right smack opposite East Nanjing Road, and within walking distance to The Bund and Peoples Square. MTR Station Exit 1 is less than 5 minutes away. Asst. Managers on duty and Concierge staff all very helpful. Chambermaid always cheerful and pleasant.

Reviewed May 23, 2015

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