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Embassy Suites by Hilton San Juan Hotel & Casino
Embassy Suites by Hilton San Juan Hotel & Casino
Embassy Suites by Hilton San Juan Hotel & Casino
Embassy Suites by Hilton San Juan Hotel & Casino
Embassy Suites by Hilton San Juan Hotel & Casino
Embassy Suites by Hilton San Juan Hotel & Casino
Embassy Suites by Hilton San Juan Hotel & Casino

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8.5

Excellent

57 reviews

57 reviews

Breakfast3
Beach2
Food & Dining1
See map

9.2

Exceptional

Location rating score

Exceptional location - 450 meters to the beach
Parking
Available
Nearby landmarks
UA Cinema 150 310 m
Intercontinental Hotel Parking 310 m
Hot Dog Cycling 320 m
Isla Verde Mall 400 m
Playa Isla Verde 450 m
Wet & Liquid 460 m
Martini’s Cabaret 460 m
Cocobongo 490 m
George Bared Jeweler 560 m
El Chico Lounge 570 m

Embassy Suites by Hilton San Juan Hotel & Casino

8000 Tartak Street, Parque Isla Verde, San Juan, Puerto Rico, 00979 - See map

Make your best journey to San Juan with the promised standard of Hilton CleanStay, and enjoy free Wi-Fi in all rooms. Conveniently situated in the Parque Isla Verde part of San Juan, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Luis Muñoz Marín International Airport. Rated with 3.5 stars, this high-quality property provides guests with access to massage, restaurant and hot tub on-site.

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Highlights

Check-in [24-hour]

Excellent room comfort & quality

Airport transfer

450 meters to the beach

Free Wi-Fi in all rooms!

Hilton CleanStay

Clean and Ready for you

Hygiene Plus
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Sterilizing equipment
Health and Medical
First aid kit
Doctor/nurse on call
Important announcement -- "In response to the Coronavirus (COVID-19), all guests are required to wear a face covering in all public spaces and indoor common areas."

Facilities

Front desk [24-hour]

Valet parking

Free Wi-Fi in all rooms!

Check-in/out [express]

Fitness center

Swimming pool [outdoor]

BBQ facilities

Luggage storage

Your dates are popular among travelersUsers are booking a place in San Juan every 12 minutes on Agoda.com
Value for money8.2
Location rating9.2
Nearest airportLuis Muñoz Marín International Airport (SJU)
Distance to airport650 m

Rooms available at Embassy Suites by Hilton San Juan Hotel & Casino

Exceptional
Room comfort & quality

9.6

2 Doubles Suite Top Floor
...
  • Room size: 41 m²/441 ft²
  • Outdoor view
  • 2 double beds
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1 King Suite Accessible Tub Non-Smoking
...
  • Room size: 50 m²/538 ft²
  • Non-smoking
  • 1 king bed
Enter dates to see prices
1 King Non-Suite Non-Smoking
...
  • Room size: 41 m²/441 ft²
  • Non-smoking
  • 1 king bed
Enter dates to see prices
2 Double Beds Non-Suite
...
  • Room size: 41 m²/441 ft²
  • Non-smoking
  • 2 double beds
Enter dates to see prices
2 Double Beds Suite
...
  • Room size: 41 m²/441 ft²
  • Non-smoking
  • 2 double beds
Enter dates to see prices
1 King Mobility Hearing Accessible Tub Suite Non-Smoking
...
  • Room size: 41 m²/441 ft²
  • Non-smoking
  • 1 king bed
Enter dates to see prices
1 King Suite Top Floor
...
  • Outdoor view
  • Non-smoking
  • 1 king bed
Enter dates to see prices
1 King Mobility Hearing Accessible Roll In Shower Suite Non-Smoking
...
  • Non-smoking
  • Shower and bathtub
  • 1 king bed
Enter dates to see prices
2 Doubles Suite - Pool View With -Breakfast And Drinks
...
  • Outdoor view
  • Shower and bathtub
  • 2 double beds
Enter dates to see prices
1 King Bed Suite
...
  • Non-smoking
  • Shower and bathtub
  • 1 king bed
Enter dates to see prices

Frequently asked questions

Does Embassy Suites by Hilton San Juan Hotel & Casino have a hot tub?

A hot tub is one of the facilities available at Embassy Suites Hotel San Juan Hotel & Casino.

What time is check-in and check-out at Embassy Suites by Hilton San Juan Hotel & Casino?

Check-in is from 04:00 PM, and check-out is until 11:00 AM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Embassy Suites by Hilton San Juan Hotel & Casino?

For those who wish to drive their own cars, Embassy Suites by Hilton San Juan Hotel & Casino has a car park right on site for maximum convenience. Parking is available for an additional charge. Parking options include a full-service valet for total ease. If you're looking for an easy way to get around San Juan with private transportation, the hotel can arrange both taxis or car rental.

Is breakfast offered at Embassy Suites by Hilton San Juan Hotel & Casino?

Wake up to a great buffet breakfast at Embassy Suites by Hilton San Juan Hotel & Casino. Adults can enjoy breakfast offered with an additional charge of 32 USD if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What is the smoking policy at Embassy Suites by Hilton San Juan Hotel & Casino?

Embassy Suites by Hilton San Juan Hotel & Casino does not permit smoking in any of its rooms or indoor areas.

What restaurants are nearby Embassy Suites by Hilton San Juan Hotel & Casino?

Embassy Suites by Hilton San Juan Hotel & Casino is located in Parque Isla Verde, famous for good restaurants such as Bebo's BBQ, Di Vino Wine & Tapas and Ristretto Cafe.

What popular shopping places are close to Embassy Suites by Hilton San Juan Hotel & Casino?

Embassy Suites by Hilton San Juan Hotel & Casino is located in Parque Isla Verde area which features shopping places such as Isla Verde Mall, George Bared Jeweler and Little Switzerland.

What are popular attractions near Embassy Suites by Hilton San Juan Hotel & Casino?

Embassy Suites by Hilton San Juan Hotel & Casino is located in Parque Isla Verde area, which is famous for attractions such as Colegio Nuestra Señora de la Piedad School Park, greenspace and Our Lady of Sorrows Catholic Church.

What popular beaches are close to Embassy Suites by Hilton San Juan Hotel & Casino?

Embassy Suites by Hilton San Juan Hotel & Casino is located in the Parque Isla Verde area, which includes Playa Isla Verde and Pine Grove Beach.

What popular natural sightseeing spots are close to Embassy Suites by Hilton San Juan Hotel & Casino?

Embassy Suites by Hilton San Juan Hotel & Casino is located in the Parque Isla Verde area, which is famous for natural sightseeing destinations such as Arrecifes Pro Ciudad (Isla Verde Reef Marine Reserve), Bosque Costero de Carolina and Go Tarpon PR.

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Explore the neighborhood

What people love about Embassy Suites by Hilton San Juan Hotel & Casino

  • 9.2

    Exceptional

    "The pool area was nice ."

    Schenycka

    |

    August 22, 2022

  • 10

    Exceptional
    Breakfast

    "Included happy hour and nice breakfast"

    Dianna

    |

    March 27, 2022

  • 10

    Exceptional
    Staff 

    "The staff was amazing!"

    Jose

    |

    March 1, 2021

Overall rating:

8.5

Excellent
57 reviews
Cleanliness
8.4
Facilities
8.2
Location
9.2
Read all reviews >
More about Embassy Suites by Hilton San Juan Hotel & Casino

More about Embassy Suites by Hilton San Juan Hotel & Casino

Embassy Suites by Hilton San Juan Hotel & Casino

See more of San Juan when you stay at Embassy Suites by Hilton San Juan Hotel & Casino and experience all the benefits of a truly central location.
Embassy Suites by Hilton San Juan Hotel & Casino provides the best in services and amenities to help make guests feel comfortable. Never be out of touch with your contacts, with free Wi-Fi offered throughout your stay. Taxi and car hire services provided by the hotel make it easy to plan your day trips, sightseeing, and more around San Juan. If you plan to arrive by car, you'll appreciate the hotel's available parking, right on-site.
The hotel provides front desk services such as concierge service, express check-in or check-out, luggage storage and safety deposit boxes for guests' convenience. If you need, the ticket service and tours can even help you book tickets and reservations at all the best shows and programs nearby. Staying for a long time, or just need clean clothes? dry cleaning service and laundry service offered at the hotel will keep your favorite travel outfits clean and available. For lazy days and nights, in-room conveniences like room service and daily housekeeping let you make the most of your room.
Please be advised that smoking is not allowed in the hotel to allow cleaner air for all guests.
Each guestroom at Embassy Suites by Hilton San Juan Hotel & Casino is furnished and equipped with handy amenities. Some rooms are equipped with blackout curtains and air conditioning for your convenience. In-room entertainment such as daily newspaper, television, in-room video streaming and cable TV is provided for guests in some selected rooms. The hotel also offers a refrigerator and a coffee or tea maker in some rooms for when you feel like it is needed.
It's good to know that bathroom amenities including a hair dryer are provided in some of the guest bathrooms.


Dining and things to do

Nothing starts a morning better than a delicious free breakfast, which you'll always enjoy at Embassy Suites by Hilton San Juan Hotel & Casino. Everyone loves a good cup of coffee! A coffee shop on-site means you can enjoy a cup of real, freshly brewed coffee every morning -- or anytime you feel like it. If you don't feel like going out to eat, you can always opt for the delicious dining options at the hotel. A night in at the hotel's bar and casino can be as fun as a night out with your travel companions.
Embassy Suites by Hilton San Juan Hotel & Casino has vending machines that provide round-the-clock refreshment, at low cost. Guests who prefer to make their own meals will love the in-house BBQ facilities available here.
Enjoy the countless activities offered at Embassy Suites by Hilton San Juan Hotel & Casino. Don't forget to explore the hotel's easily accessible beach. Finish your vacation days right by dropping in at the massage, hot tub and spa. Start your vacation off right with a dip in the pool.
Skip the dress code and opt for a casual cocktail or beer at the hotel's poolside bar. Fitness lovers who want to keep up their routine on vacation can drop in at the hotel's fitness facility. Get wet in the best way on sunny days by joining water-world activities like snorkeling, diving and wind surfing. Have some easy fun without traveling far, while playing hiking trails at Embassy Suites by Hilton San Juan Hotel & Casino.
Have fun with your friends or family, or even meet new people at the shared lounge and TV area. Pick up something memorable for yourself or those waiting for you back at home, at the shops and souvenir shops.

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Amenities and facilities
Excellent
Facilities

8.2

Most talked about facilities

Breakfast

2 mentions

Housekeeping

2 mentions

Languages spoken

  • English
  • Spanish

Accessibility

  • Wheelchair accessible

Internet access

  • Free Wi-Fi in all rooms!
  • Internet [LAN]
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Casino
  • Diving
  • Fitness center
  • Hiking
  • Hot tub
  • Massage
  • Snorkeling
  • Spa
  • Swimming pool [outdoor]
  • Ticket services
  • Tours
  • Wind surfing

Cleanliness and safety

  • Anti-viral cleaning products
  • Body thermometer
  • Breakfast takeaway service
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
  • Sterilizing equipment
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Bar
  • BBQ facilities
  • Breakfast [free]
  • Coffee shop
  • Kitchen
  • Poolside bar
  • Restaurants
  • Room service
  • Vending machine

Services and conveniences

  • Air conditioning in public area
  • Cash withdrawal
  • Concierge
  • Contactless check-in/out
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Gift/souvenir shop
  • Invoice provided
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Shops
  • Smoke-free property
  • Smoking area
  • Terrace

For the kids

  • Family room
  • Kids meal
  • Playground
  • Swimming pool [kids]

Access

  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [express]
  • Check-in [24-hour]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms
  • Soundproof rooms

Getting around

  • Car park [charges apply]
  • Car park [on-site]
  • Rental car
  • Taxi service
  • Valet parking
Food and dining
Breakfast options
  • American
  • Continental
  • Buffet
Restaurants on site

El Patio Latin Bar Cafe

  • Cuisine: American, Caribbean
  • Menu: Buffet

Outback Steakhouse

  • Cuisine: Steakhouse
  • Menu: Buffet
Location
8000 Tartak Street, Parque Isla Verde, San Juan, Puerto Rico, 00979
Exceptional
Location

9.2

Airports

  • Luis Muñoz Marín International Airport (SJU)
    650 m
  • Fernando Luis Ribas Dominicci Airport (SIG)
    8.2 km

Public transportation

  • Sagrado Corazon Station
    4.0 km
  • Sagrado Corazí_n
    4.0 km

Hospital or clinic

  • CDT Dr. Arnaldo J Garcia
    2.2 km

Cash withdrawal

  • ATM on-site
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Children 0-17 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 18 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • When booking more than 5 rooms, different policies and additional supplements may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from16:00
  • Check-out until11:00

Getting around

  • Airport transfer fee12 USD

Extras

  • Breakfast charge (unless included in room price)32 USD
  • Daily Internet/Wi-Fi fee0 USD

The property

  • Number of rooms 313
Property announcements

In response to the Coronavirus (COVID-19), all guests are required to wear a face covering in all public spaces and indoor common areas.

Reviews of Embassy Suites by Hilton San Juan Hotel & Casino from real guests

Provided by verified guests of Agoda
8.5
/
10
Cleanliness8.4
Facilities8.2
Location9.2
Room comfort and quality9.6
Service8.6
Value for money8.2
High score for San Juan
Rating
9+ Exceptional (13)
8-9 Excellent (4)
7-8 Very Good (4)
6-7 Good (1)
<6 Below Expectation (4)
Time of the year
Mar - May (4)
Jun - Aug (11)
Sep - Nov (5)
Dec - Feb (6)
All guests (57)
All room types
All languages

Show reviews that mention 

Showing 26 verified guest comments
12
10.0
Exceptional
Nicole from United States
Couple
1 King Non-Suite Non-Smoking
Stayed 1 night in August 2019

Lovely ”

We stayed at embassy suites casino and hotel super close to the airport after our cruise! It was fabulous! Customer service was outstanding! We called early when our cruise arrived back and were tired and wanted to lay by the pool while we waited for our 4pm check in. This was not an issue at all. They held our bags and gave us a temporary card pass for the pool while we waited and we got a text when the room was ready! We loved the free happy hour 5:30-7:30! Also free breakfast with made to order omelettes! The hotel had two restaurants inside which we ate at both! One was the outback. They also had a place to get food outside by the pool. Drinks were good and not that expensive! Will absolutely be going back to this hotel and recommend it to everyone! Uber to the airport was under $10 and it was under $10 to old San Juan!

Reviewed August 31, 2019

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10.0
Exceptional
Jose from United States
Couple
1 King Bed Suite
Stayed 3 nights in February 2021

Exceptional”

The absolute BEST! The staff was amazing! The guard by the pool was the sweetest and the team in the store of the hotel were so nice! Can’t wait to go back

Reviewed March 01, 2021

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10.0
Exceptional
Dianna from United States
Couple
1 King Bed Suite
Stayed 1 night in March 2022

Excellent stay”

Included happy hour and nice breakfast

Reviewed March 27, 2022

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10.0
Exceptional
Amaya from United States
Group
2 Double Beds Suite
Stayed 3 nights in November 2020

amazing ”

I had a great time with friends

Reviewed May 06, 2021

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7.6
Very good
Julie from United Kingdom
Group
2 Double Beds Suite
Stayed 2 nights in December 2018

Very good”

Family group only problms is roons were not ready when we arrive at 11pm at night nit cot i gad asked for and asked fir 2 queens got 1 kingsuze were for familues so had to start making beds at 11pm after 15 hour flights

Reviewed February 12, 2019

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7.2
Very good
Michelle from United States
Family with young children
2 Double Beds Non-Suite
Stayed 2 nights in June 2021

Very good”

On top of paying for the room you have to pay for parking, hotel fee, an wifi

Reviewed June 24, 2021

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5.6
Theresa from United States
Group
2 Double Beds Suite
Stayed 4 nights in December 2021

It’s just ok”

There’s no argument that you got what was needed. They made sure that the bare minimum is available. The last straw was when the swimming pool entrance guard made my elderly sister walk around to a 2nd entrance door when she was standing in front of the other. There’s many dangerously slippery places I.e. a ramp to the hot tub, the bath tubs in the rooms, the valet area, the breakfast area. While we appreciated the breakfasts very much. Security person Viviana was patient and kind after a fall in the bathroom. Thank you for that.

Reviewed December 09, 2021

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3.6
Tiffany from United States
Family with young children
2 Doubles Suite - Pool View With -Breakfast And Drinks
Stayed 4 nights in April 2021

Awful customer service”

Upon arrival there was food on the floor and the bed looked like someone already laid in it. The sheets were also dirty. Waited an hour for the room to be “corrected”. I paid for a pool view. The windows were so dirty I couldn’t even take a picture of the “view” from my room. They do not clean the dolma daily nor provide new towels. When you call for towels expect to wait 1 hour plus. I had to call multiple times for towels. They seem to wash towels in the morning when people usually need them. Who tells a guest there’s no towels they are being washed?!? Our safe didn’t work. Toilette constantly stopped up. I was told a supervisor would be up 3 different incidents yet he never came. They also do nit allow you to take beach towels from the pool to your room. They would rather you freeze and drip to your room. Never again will I stay here.

Reviewed April 17, 2021

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4.0
Parag from India
Family with young children
2 Double Beds Suite
Stayed 5 nights in December 2021

Acceptable”

The room was extremely filthy, lots of hair, never vacuumed, had a typical stink and the bed mattress needs to be replaced. The room was attended to only once in my 5 day stay in spite of multiple request.

Reviewed December 27, 2021

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10.0
Exceptional
Pilar from United States
Family with teens
1 King Suite Accessible Roll In Shower Non-Smoking
Stayed 4 nights in July 2016

Best Value with 5-Star Service”

I was extremely pleased with the level of service I encountered at the Embassy Suites Hotel & Casino. The staff was extremely helpful and attentive; the facilities were clean, comfortable and luxurious; and the complimentary breakfast helped the budget!

Reviewed August 01, 2016

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9.7
Exceptional
Shalimar from United States
Family with young children
Stayed 4 nights in November 2015

Confort ”

Confort, facilities and area

Is not the first time i stay, always i stay i was great i love this hotel.

Reviewed November 28, 2015

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8.4
Excellent
RAYNA from U.S. Virgin Islands
Group
1 King Bed Suite
Stayed 1 night in July 2018

Excellent”

Place is great. They are renovating so the eating area was a little cramp. But its great...That is my go to hotel when I'm in Puerto Rico

Reviewed July 23, 2018

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9.0
Exceptional
Nancy from United States
Family with teens
1 King Mobility Hearing Accessible Roll In Shower Suite Non-Smoking
Stayed 5 nights in March 2015

Sungoddess”

Breakfast! Relaxing, poolbar

Average to good stay, awesome breakfast. Was concerned about the light in the Jacuzzi, it kept popping out and floating in the hot tub. Is this a potential hazard?

Reviewed March 16, 2015

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7.6
Very good
Heather from United States
Couple
Stayed 4 nights in July 2016

Location was good and pool”

Our room smelled a bit. Bathtub could of been scrubbed

Reviewed July 20, 2016

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9.7
Exceptional
Jose from United States
Couple
1 King Mobility Hearing Accessible Roll In Shower Suite Non-Smoking
Stayed 1 night in April 2015

Pretty impressive with the hotel specially rooms”

Clean, rooms , food

Pretty good, more than expected

Reviewed April 20, 2015

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9.2
Exceptional
Schenycka from United States
Couple
1 King Mobility Hearing Accessible Roll In Shower Suite Non-Smoking
Stayed 4 nights in February 2021

Exceptional”

The pool area was nice . The food was decent . Staff was friendly. Walking distance from the beach and drug store.

Reviewed August 22, 2022

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8.4
Excellent
Daniel from United States
Family with teens
2 Doubles Suite - Pool View With -Breakfast And Drinks
Stayed 6 nights in July 2022

Location, location, location”

Close to the airport, Isla Verde beach, restaurants and shopping. Conveniently located to major roads for easy travel to other beaches and rainforest.

Reviewed July 23, 2022

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8.3
Excellent
Douglas from United States
Couple
Stayed 4 nights in September 2015

Fun”

Happy hour, breakfast, location
Reviewed October 01, 2015

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9.2
Exceptional
Jennifer from United States
Family with young children
1 King Mobility Hearing Accessible Roll In Shower Suite Non-Smoking
Stayed 3 nights in August 2022

Exceptional”

Es muy limpio y la piscina espectacular

Reviewed August 30, 2022

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6.0
REILY from United States
Couple
1 King Bed Suite
Stayed 3 nights in January 2021

Above average”

Ok

Reviewed January 03, 2021

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12
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