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Hyatt Regency Grand Reserve Puerto Rico
Hyatt Regency Grand Reserve Puerto Rico
Hyatt Regency Grand Reserve Puerto Rico
Hyatt Regency Grand Reserve Puerto Rico
Hyatt Regency Grand Reserve Puerto Rico
Hyatt Regency Grand Reserve Puerto Rico
Hyatt Regency Grand Reserve Puerto Rico

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8.3

Excellent

329 reviews

329 reviews

Housekeeping1
See map

8.1

Excellent

Location rating score

Excellent location
Nearby landmarks
JungleQui Rainforest EcoAdventure Park 9.4 km
Luis Muñoz Marín International Airport 23.7 km
José Aponte de la Torre Airport 24.1 km
Jos? Aponte De La Torre Airport 24.9 km
Humacao Airport 31.0 km
Fernando Luis Ribas Dominicci Airport 32.4 km
Antonio Rivera Rodriguez Airport 45.1 km
Benjamin Rivera Noriega Airport 53.1 km
Cyril E. King Airport 87.3 km
Antonio Juarbe Pol Airport 93.0 km

Hyatt Regency Grand Reserve Puerto Rico

200 COCO BEACH BOULEVARD HIGHWAY 955-I, Zarzal, Rio Grande, Puerto Rico, 745 - See map

Get your trip off to a great start with a stay at this property, which offers free Wi-Fi in all rooms. Conveniently situated in the Zarzal part of Rio Grande, this property puts you close to attractions and interesting dining options. Rated with 4 stars, this high-quality property provides guests with access to restaurant, fitness center and spa on-site.

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Highlights

Airport transfer

Free Wi-Fi in all rooms!

Air conditioning

Balcony/terrace

Bar

Hygiene Plus
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Sterilizing equipment
Health and Medical
First aid kit
Doctor/nurse on call
Important announcement -- "In response to the Coronavirus (COVID-19), the property is implementing additional measures to protect the safety of guests and staff, including but not limited to enhanced cleaning and sanitization procedures. Please contact the property for more information."

Facilities

Airport transfer

Free Wi-Fi in all rooms!

Contactless check-in/out

Golf course [on-site]

Fitness center

Spa

Swimming pool [outdoor]

Tennis court

Value for money7.9
Distance to city center1. Km
Location rating8.1

Rooms available at Hyatt Regency Grand Reserve Puerto Rico

Very good
Room comfort & quality

8

1 King Ocean Front View Deluxe
...
  • Room size: 20 m²/215 ft²
  • Ocean view
  • 1 king bed
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2 Double Garden View Deluxe
...
  • Room size: 20 m²/215 ft²
  • Garden view
  • 2 double beds
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1 King Garden View Deluxe
...
  • Room size: 48 m²/517 ft²
  • Garden view
  • 1 king bed
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Junior Suite Ocean View
...
  • Partial ocean view
  • Balcony/terrace
  • 2 double beds and 1 king be...
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Junior Suite
...
  • Room size: 64 m²/689 ft²
  • Pool view
  • 2 double beds and 1 sofa be...
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1 bedroom Suite
...
  • Room size: 100 m²/1076 ft²
  • Ocean view
  • 2 double beds and 1 king be...
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Family
...
  • Partial ocean view
  • Balcony/terrace
  • 2 double beds and 1 king be...
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2 Double Ocean Front View Deluxe
...
  • Room size: 20 m²/215 ft²
  • Ocean view
  • 2 double beds
Enter dates to see prices
Family
...
  • Partial ocean view
  • Balcony/terrace
  • 2 double beds and 1 king be...
Enter dates to see prices
Junior Suite Garden View
...
  • Room size: 49 m²/527 ft²
  • Garden view
  • 2 double beds and 1 king be...
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Hyatt Regency Grand Reserve Puerto Rico?

Check-in is from 04:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee.

How do I get to Hyatt Regency Grand Reserve Puerto Rico?

Hyatt Regency Grand Reserve Puerto Rico is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 36 USD. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. Parking is available for a fee of 15 USD per day. If you're looking for an easy way to get around Rio Grande with private transportation, the hotel can arrange taxi service.

Is breakfast offered at Hyatt Regency Grand Reserve Puerto Rico?

Adults can enjoy breakfast offered with an additional charge of 25 USD if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at Hyatt Regency Grand Reserve Puerto Rico?

Hyatt Regency Grand Reserve Puerto Rico features 3 on-site restaurants for your dining convenience. To meet any special dietary requirements, halal diet is prepared with the utmost care and attention.

What restaurants are nearby Hyatt Regency Grand Reserve Puerto Rico?

Restaurants including Pasion by Chef Myrta, Tempo and Fern are popular in Hyatt Regency Grand Reserve Puerto Rico’s neighborhood which is known as Zarzal.

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Explore the neighborhood

What people love about Hyatt Regency Grand Reserve Puerto Rico

  • 10

    Exceptional
    Staff 

    "it was a fantastic experience and the staff always went above and beyond."

    Adam

    |

    November 9, 2021

  • 8.8

    Excellent

    "The place is gorgeous!!!"

    Anne

    |

    July 22, 2021

  • 10

    Exceptional

    "The beds are very comfortable."

    Alyssa

    |

    November 14, 2020

Overall rating:

8.3

Excellent
329 reviews
Cleanliness
8.2
Facilities
8.2
Location
8.1
Read all reviews >
More about Hyatt Regency Grand Reserve Puerto Rico

More about Hyatt Regency Grand Reserve Puerto Rico

Hyatt Regency Grand Reserve Puerto Rico

Hyatt Regency Grand Reserve Puerto Rico provides a range services and amenities to help make your stay more comfortable. Never be out of touch with your contacts, with free Wi-Fi offered throughout your stay. If you need a ride from or to the airport, the hotel can arrange it before your check-in date. Taxi services provided by the hotel make exploring Rio Grande even more convenient.
If you plan to arrive by car, you'll appreciate the hotel's available parking, right on-site. If you need, the ticket service can even help you book tickets and reservations at all the best shows and programs nearby. For lazy days and nights, in-room conveniences like room service let you make the most of your room.
Feel right at home during your stay at Hyatt Regency Grand Reserve Puerto Rico. Some rooms at Hyatt Regency Grand Reserve Puerto Rico are equipped with air conditioning for your convenience. Some rooms at Hyatt Regency Grand Reserve Puerto Rico include special design features like a balcony or terrace. In-room entertainment such as daily newspaper, television, in-room video streaming and cable TV is provided for guests in some selected rooms.
The hotel also offers a refrigerator, a coffee or tea maker and mini bar in some rooms for when you feel like it is needed. It's good to know that a hair dryer, toiletries and bathrobes are provided in some guest bathrooms. For sophisticated relaxation, be sure to visit the executive lounge.


Dining and things to do

If you don't feel like going out to eat, you can always opt for the delicious dining options at the hotel. Hyatt Regency Grand Reserve Puerto Rico is ready to serve your most specific needs. A selection of food types including halal options is available for guests with dietary restrictions. A night in at the hotel's bar can be as fun as a night out with your travel companions.
Hyatt Regency Grand Reserve Puerto Rico lets you make the most of your time! Once there, you can enjoy countless recreational facilities offered to all guests. Don't forget to explore the hotel's easily accessible beach. Finish your vacation days right by dropping in at the spa. Start your vacation off right with a dip in the pool.
Fitness lovers who want to keep up their routine on vacation can drop in at the hotel's fitness facility. Get wet in the best way on sunny days by joining water-world activities like snorkeling. Have fun without traveling far, by taking advantage of the tennis court and golf course on site at Hyatt Regency Grand Reserve Puerto Rico.

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Amenities and facilities
Excellent
Facilities

8.2

Most talked about facilities

Food & Dining

3 mentions

Breakfast

2 mentions

Swimming Pool

2 mentions

Beach

2 mentions

Languages spoken

  • English
  • Spanish

Accessibility

  • Wheelchair accessible

Internet access

  • Free Wi-Fi in all rooms!
  • Wi-Fi in public areas

Things to do, ways to relax

  • Fitness center
  • Golf course [on-site]
  • Snorkeling
  • Spa
  • Swimming pool [outdoor]
  • Tennis court
  • Ticket services

Cleanliness and safety

  • Body thermometer
  • Cashless payment service
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Protective screens in common areas
  • Rooms sanitized between stays
  • Safe dining setup
  • Staff trained in safety protocol
  • Sterilizing equipment
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Bar
  • Restaurant [halal]
  • Restaurants
  • Room service

Services and conveniences

  • Contactless check-in/out
  • Doorman
  • Elevator
  • Meeting/banquet facilities
  • Smoking area

For the kids

  • Kids meal
  • Swimming pool [kids]

Access

  • CCTV in common areas
  • Exterior corridor
  • Fire extinguisher
  • Pets allowed
  • Security [24-hour]

Getting around

  • Airport transfer
  • Car park [charges apply]
  • Taxi service

Available in all rooms

  • Air conditioning
  • Balcony/terrace
  • Coffee/tea maker
  • Free bottled water
  • Hair dryer
  • In-room safe box
  • Satellite/cable channels
Location
200 COCO BEACH BOULEVARD HIGHWAY 955-I, Zarzal, Rio Grande, Puerto Rico, 745
Excellent
Location

8.1

Property policies
Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-1 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 2-18 year(s)
Must use an extra bed
If you need an extra bed, it will incur an additional charge.
Guests 19 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • A property fee will be collected upon check-in.
  • When booking more than 5 rooms, different policies and additional supplements may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from16:00
  • Check-in until00:00
  • Check-out until12:00
  • Reception open until00:00

Getting around

  • Airport transfer fee36 USD
  • Distance from city center1. Km
  • Travel time to airport (minutes)25

Extras

  • Breakfast charge (unless included in room price)25 USD
  • Daily Internet/Wi-Fi fee0 USD

The property

  • Non-smoking rooms/floorsno
  • Number of bars/lounges3
  • Number of floors1
  • Number of restaurants3
  • Number of rooms 579
  • Room voltage120
  • Year property opened2003
  • Most recent renovation2007

Parking

  • Daily parking fee15 USD
Property announcements

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges. Please note that people who want to use the spa facilities must be over 18 years old.

In response to the Coronavirus (COVID-19), the property is implementing additional measures to protect the safety of guests and staff, including but not limited to enhanced cleaning and sanitization procedures. Please contact the property for more information.

Reviews of Hyatt Regency Grand Reserve Puerto Rico from real guests

Provided by verified guests of Agoda
8.0
/
10
Cleanliness8.2
Facilities8.2
Location8.1
Room comfort and quality8.0
Service8.1
Value for money7.9
High score for Rio Grande
Rating
9+ Exceptional (18)
8-9 Excellent (7)
7-8 Very Good (10)
6-7 Good (5)
<6 Below Expectation (10)
Time of the year
Mar - May (5)
Jun - Aug (20)
Sep - Nov (14)
Dec - Feb (11)
All guests (66)
All room types
All languages

Show reviews that mention 

Showing 50 verified guest comments
123
10.0
Exceptional
Yaen from Puerto Rico
Couple
Stayed 1 night in April 2010

Paradise”

Every detail of the hotel was amazing, the pool area was awesome and the scenary was beautiful.
The only thing that I found was the return of the deposit, it took several days.

We are from barceloneta puerto rico and we found out about the Gran Melia hotel by the impacting photos we saw on the internet. On arrival to the hotel it was breath taking on how beautiful and relaxing thing could be. The photos where true not a hoax like others and we had a great time. The suroundings, personel and the attention was excelent first class. Thanks Agoda and Gran Melia.

Reviewed May 04, 2010

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10.0
Exceptional
Yaen from Puerto Rico
Couple
Stayed 1 night in April 2010

Paradise”

Every detail of the hotel was amazing, the pool area was awesome and the scenary was beautiful.
The only thing that I found was the return of the deposit, it took several days.

We are from barceloneta puerto rico and we found out about the Gran Melia hotel by the impacting photos we saw on the internet. On arrival to the hotel it was breath taking on how beautiful and relaxing thing could be. The photos where true not a hoax like others and we had a great time. The suroundings, personel and the attention was excelent first class. Thanks Agoda and Gran Melia.

Reviewed May 04, 2010

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10.0
Exceptional
EDGARD from United States
Couple
Junior Suite Beach Front
Stayed 1 night in June 2012

Great Hotel”

Perfect location by the beach

Loved the service and the accomodations. The hotel staff is very kind and helpful. The beach is right across most rooms. The royal service pool is very nice and quite. The pool bar offers a variety of cocktails and the grill is ready to serve hot and juicy burgers and other entrees. The Nami Asian Bistro opens at 6 pm most days and the tepanyaki works for reservations every hour!!!!

Reviewed June 30, 2012

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10.0
Exceptional
EDGARD from United States
Couple
Junior Suite Beach Front
Stayed 1 night in June 2012

Great Hotel”

Perfect location by the beach

Loved the service and the accomodations. The hotel staff is very kind and helpful. The beach is right across most rooms. The royal service pool is very nice and quite. The pool bar offers a variety of cocktails and the grill is ready to serve hot and juicy burgers and other entrees. The Nami Asian Bistro opens at 6 pm most days and the tepanyaki works for reservations every hour!!!!

Reviewed June 30, 2012

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8.7
Excellent
Debra from United States
Family with young children
Junior Suite Ocean View
Stayed 1 night in November 2012

Beautiful hotel good location ”

Very quiet and somewhat secluded .

Resort was VERY spread out . For myself it was fine because I love to walk . From bungalow to main hotel is a 6 minute walk outside . The entire main building is open to the elements . the breakfast buffet was excellent and free with the "red level" room. The other restaurants were not good . The fitness room was well equipped and available 24 hours . The private pool was fantastic . They offered private covered " beds" , also included with the red level . The red level was AbsoLutly the way to go. Private check in and out , free happy hour including food .

Reviewed November 24, 2012

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8.7
Excellent
Debra from United States
Family with young children
Junior Suite Ocean View
Stayed 1 night in November 2012

Beautiful hotel good location ”

Very quiet and somewhat secluded .

Resort was VERY spread out . For myself it was fine because I love to walk . From bungalow to main hotel is a 6 minute walk outside . The entire main building is open to the elements . the breakfast buffet was excellent and free with the "red level" room. The other restaurants were not good . The fitness room was well equipped and available 24 hours . The private pool was fantastic . They offered private covered " beds" , also included with the red level . The red level was AbsoLutly the way to go. Private check in and out , free happy hour including food .

Reviewed November 24, 2012

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9.7
Exceptional
Tanya from United States
Couple
Junior Suite Beach Front
Stayed 4 nights in December 2013

Very relaxing . Loved the ambiance of the hotel”

Staff,pools,privacy

Great. Room was quiet and private. The hotel itself was beautiful. Loved the red level upgrade. The hot tub on balcony could've been a bit bigger. Also it started to make a really loud noise after about 10 min.

Reviewed December 23, 2013

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9.7
Exceptional
Tanya from United States
Couple
Junior Suite Beach Front
Stayed 4 nights in December 2013

Very relaxing . Loved the ambiance of the hotel”

Staff,pools,privacy

Great. Room was quiet and private. The hotel itself was beautiful. Loved the red level upgrade. The hot tub on balcony could've been a bit bigger. Also it started to make a really loud noise after about 10 min.

Reviewed December 23, 2013

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10.0
Exceptional
Alyssa from United States
Family with teens
1 King Bed Garden View
Stayed 5 nights in November 2020

5 star stay”

This property made us feel comfortable traveling during the pandemic. They required copies of our negative Covid results which ensured that everyone at the property was safe to be around. The room was clean, modern and beautiful. The beds are very comfortable. The staff was helpful, kind and super responsive. You definitely get what you pay for at this property. I highly recommend staying here.

Reviewed November 14, 2020

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8.3
Excellent
Pedro from Puerto Rico
Couple
Stayed 3 nights in June 2010

Nuestra Experiencia en el Gran Melia”

piscina, escenario
distancia de los cuartos al lobby y a la piscina

Fue una buena estadia. El hotel es limpio y sus facilidades estan bien mantenidas. Una de las desventajas que observamos es que para ir del lobby a los cuartos es una distancia considerable y casi nunca los transportes estan disponibles. Durante nuestra estadia, solamente utilizamos el transporte el primer dia, que se ofrecieron a llevarnos el equipaje. El resto del tiempo tuvimos que caminar. Otra de las desventajas es que los cuartos no cuentan con una nevera. Mi esposo es diabetico y tuvo que mantener la insulina en el canasto de hielo. El estacionamiento es un poco caro.

Reviewed June 22, 2010

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8.0
Excellent
Alexander from Netherlands
Couple
Junior Suite Hot Deal
Stayed 5 nights in February 2012

Nice resort”

Nice room, great looking, the resort seem to be fully book, still you could enjoy privacy at the beach. Minor point, the restaurant prices & rental of parasol!

Reviewed February 25, 2012

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8.3
Excellent
Pedro from Puerto Rico
Couple
Stayed 3 nights in June 2010

Nuestra Experiencia en el Gran Melia”

piscina, escenario
distancia de los cuartos al lobby y a la piscina

Fue una buena estadia. El hotel es limpio y sus facilidades estan bien mantenidas. Una de las desventajas que observamos es que para ir del lobby a los cuartos es una distancia considerable y casi nunca los transportes estan disponibles. Durante nuestra estadia, solamente utilizamos el transporte el primer dia, que se ofrecieron a llevarnos el equipaje. El resto del tiempo tuvimos que caminar. Otra de las desventajas es que los cuartos no cuentan con una nevera. Mi esposo es diabetico y tuvo que mantener la insulina en el canasto de hielo. El estacionamiento es un poco caro.

Reviewed June 22, 2010

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7.7
Very good
Carlo from Italy
Group
Deluxe Junior Suite
Stayed 7 nights in November 2012

pleasant hotel a little bi too isolated”

a magnificent swimming pool very well kept

we advise renting a car unless you want to stay within the resort all the time. it is very far away from anything and i heard taxis are expensive. we never ate in the facility, but with the car you can choose whatever you like with prices that are more than reasonable. i thing it is a great place also for children, but we didn't have any, so it is a feeling.

Reviewed December 15, 2012

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8.0
Excellent
Alexander from Netherlands
Couple
Junior Suite Hot Deal
Stayed 5 nights in February 2012

Nice resort”

Nice room, great looking, the resort seem to be fully book, still you could enjoy privacy at the beach. Minor point, the restaurant prices & rental of parasol!

Reviewed February 25, 2012

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7.7
Very good
Carlo from Italy
Group
Deluxe Junior Suite
Stayed 7 nights in November 2012

pleasant hotel a little bi too isolated”

a magnificent swimming pool very well kept

we advise renting a car unless you want to stay within the resort all the time. it is very far away from anything and i heard taxis are expensive. we never ate in the facility, but with the car you can choose whatever you like with prices that are more than reasonable. i thing it is a great place also for children, but we didn't have any, so it is a feeling.

Reviewed December 15, 2012

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5.0
Jon from United States
Group
Junior Suite Hot Deal
Stayed 8 nights in June 2011

Gran Melia Puerto Rico Hotel”

Staff very friendly

This is a golf resort located 12 km (but 30-40 minutes) from San Juan. A taxi from the airport is $65-80. Once there, the hotel contracts with a "tour / shuttle" company for trips to town and the airport. The will not call a taxi for you. The pool is great, but the beach is not for swimming. The poolside bar has very limited hours. There is a dress code for going to and from the pool. They offer golf cart shuttles around the rather spread-out campus, but on at least occasions, they drove past us standing there, with empty carts, did not even ask us if we would like a ride. Twice, the hotel desk clerks promised to send someone to address problems we had, but they never arrived. If you are going for golf and don' t plan to leave the resort, you will love it. Just be sure to take plenty of money. the restaurants are all resort pricing--no deals to be found. If you plan on doing anything else, rent a car from the airport. The ones available at the resort, are twice the price. Housekeeping didn' t understand that 2 people need 2 wash cloths, two towels and a bath mat each day. Something was missing each day and the floor was always dirty.

Reviewed July 11, 2011

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5.0
Jon from United States
Group
Junior Suite Hot Deal
Stayed 8 nights in June 2011

Gran Melia Puerto Rico Hotel”

Staff very friendly

This is a golf resort located 12 km (but 30-40 minutes) from San Juan. A taxi from the airport is $65-80. Once there, the hotel contracts with a "tour / shuttle" company for trips to town and the airport. The will not call a taxi for you. The pool is great, but the beach is not for swimming. The poolside bar has very limited hours. There is a dress code for going to and from the pool. They offer golf cart shuttles around the rather spread-out campus, but on at least occasions, they drove past us standing there, with empty carts, did not even ask us if we would like a ride. Twice, the hotel desk clerks promised to send someone to address problems we had, but they never arrived. If you are going for golf and don' t plan to leave the resort, you will love it. Just be sure to take plenty of money. the restaurants are all resort pricing--no deals to be found. If you plan on doing anything else, rent a car from the airport. The ones available at the resort, are twice the price. Housekeeping didn' t understand that 2 people need 2 wash cloths, two towels and a bath mat each day. Something was missing each day and the floor was always dirty.

Reviewed July 11, 2011

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7.3
Very good
Jeremy from United States
Couple
Stayed 6 nights in July 2010

Our PR vacation”

accomodating staff
expensive food/drinks & lots of loud guest

Overall our stay here was very good. The second night we were there we had a horrible experience with the room above us moving furniture and keeping us up until 3:00 a.m. and the room next to us having a "party" with roughly 9 kids screaming and laughing, but after contacting the front desk several times they upgraded our room the next day to an oceanfront royal service room and the rest of our trip was great overall. Drinks are expensive and the breakfast is ok, nothing great. The rooms in Royal Service were very nice and the grounds are beautiful. Overall a nice trip!

Reviewed July 25, 2010

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9.3
Exceptional
Angel from United States
Couple
Junior Suite Hot Deal
Stayed 2 nights in September 2011

Beautiful Hotel and great service.”

Awesome pool, expctacular room and bathroom, great restaurants.

Overall the hotel is amazing, had a great time, and a great dinner at Pasion. Love all the surroundings.

Reviewed September 08, 2011

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7.3
Very good
Jeremy from United States
Couple
Stayed 6 nights in July 2010

Our PR vacation”

accomodating staff
expensive food/drinks & lots of loud guest

Overall our stay here was very good. The second night we were there we had a horrible experience with the room above us moving furniture and keeping us up until 3:00 a.m. and the room next to us having a "party" with roughly 9 kids screaming and laughing, but after contacting the front desk several times they upgraded our room the next day to an oceanfront royal service room and the rest of our trip was great overall. Drinks are expensive and the breakfast is ok, nothing great. The rooms in Royal Service were very nice and the grounds are beautiful. Overall a nice trip!

Reviewed July 25, 2010

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123
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