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Sheraton Puerto Rico Hotel & Casino
Sheraton Puerto Rico Hotel & Casino
Sheraton Puerto Rico Hotel & Casino
Sheraton Puerto Rico Hotel & Casino
Sheraton Puerto Rico Hotel & Casino
Sheraton Puerto Rico Hotel & Casino
Sheraton Puerto Rico Hotel & Casino

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8.3

Excellent

1,464 reviews

1,464 reviews

Housekeeping2
Food & Dining1
Beach1
See map

8

Excellent

Location rating score

Excellent location
Parking
Available
Nearby landmarks
Lote Este 290 m
L. Rodríguez Terry, M.D. Cirugia plástica 370 m
Gimnasio Carlos Ruiz 380 m
Miramar Pediatrics 380 m
Puerto Rico Convention Center 400 m
Condominio Union Parking Space 430 m
Nuestra Senora del Perpetuo Socorro 460 m
Miramar Living Paking 470 m
APS Faculty Parking 480 m
Olimpo Court Hotel Parking 490 m

Sheraton Puerto Rico Hotel & Casino

200 Convention Boulevard, Santurce, San Juan, Puerto Rico, 907 - See map

Get your trip off to a great start with a stay at this property, which offers free Wi-Fi in all rooms. Conveniently situated in the Santurce part of San Juan, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Luis Muñoz Marín International Airport. Rated with 4 stars, this high-quality property provides guests with access to massage, restaurant and hot tub on-site.

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Highlights

Front desk [24-hour]

Free Wi-Fi in all rooms!

Hot tub

Sauna

Steamroom

Hygiene Plus
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Sterilizing equipment
Health and Medical
First aid kit
Doctor/nurse on call
Important announcement -- "In response to the Coronavirus (COVID-19), all guests are required to wear a face covering in all public spaces and indoor common areas."

Facilities

Front desk [24-hour]

Valet parking

Pets allowed

Free Wi-Fi in all rooms!

Fitness center

Sauna

Check-in/out [express]

Luggage storage

Your dates are popular among travelersUsers are booking a place in San Juan every 12 minutes on Agoda.com
Value for money7.5
Location rating8.0
Nearest airportFernando Luis Ribas Dominicci Airport (SIG)
Distance to airport1.0 km

Rooms available at Sheraton Puerto Rico Hotel & Casino

Excellent
Room comfort & quality

9

Club level, Presidential Suite, 1 King, Bay view, Whirlpool
...
  • Outdoor view
  • Balcony/terrace
  • 1 king bed
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Bayview Suite, 1 Bedroom Suite, 1 King, Sofa bed, Bay view
...
  • Outdoor view
  • Balcony/terrace
  • 1 sofa bed and 1 king bed
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Standard
...
  • Room size: 29 m²/312 ft²
  • Balcony/terrace
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Superior
...
  • Room size: 29 m²/312 ft²
  • Balcony/terrace
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Deluxe
...
  • Room size: 29 m²/312 ft²
  • Balcony/terrace
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San Juan Suite, Club level, 1 Bedroom Suite, 1 King
...
  • Outdoor view
  • Balcony/terrace
  • 1 king bed
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Executive Suite
...
  • Room size: 63 m²/678 ft²
  • Balcony/terrace
  • 1 king bed
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Superior, Guest room, 2 Double, Bay view
...
  • Outdoor view
  • Balcony/terrace
  • 2 double beds
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Executive Suite, 1 King, Sofa bed, City view
...
  • City view
  • Balcony/terrace
  • 1 king bed
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Deluxe, Guest room, 1 King, Bay view, Balcony
...
  • Outdoor view
  • Balcony/terrace
  • 1 king bed
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Frequently asked questions

What time is check-in and check-out at Sheraton Puerto Rico Hotel & Casino?

Check-in is from 03:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Sheraton Puerto Rico Hotel & Casino?

For those who wish to drive their own cars, Sheraton Puerto Rico Hotel & Casino has a car park right on site for maximum convenience. Parking is available for an additional charge. Parking options include a full-service valet for total ease. If you're looking for an easy way to get around San Juan with private transportation, the hotel can arrange both taxis or car rental.

Is breakfast offered at Sheraton Puerto Rico Hotel & Casino?

Start your mornings right, with the continental and buffet breakfast options offered at Sheraton Puerto Rico Hotel & Casino. Adults can enjoy breakfast offered with an additional charge of 25 USD if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What is the smoking policy at Sheraton Puerto Rico Hotel & Casino?

Sheraton Puerto Rico Hotel & Casino does not permit smoking in any of its rooms or indoor areas.

What is the closest airport to Sheraton Puerto Rico Hotel & Casino?

The closest airport to Sheraton Puerto Rico Hotel & Casino is Fernando Luis Ribas Dominicci Airport, 1.0 km away.

What restaurants are nearby Sheraton Puerto Rico Hotel & Casino?

Sheraton Puerto Rico Hotel & Casino is located in Santurce, famous for good restaurants such as Choices Restaurant, Que PezCao and Ficus Mexican Bar & Grill.

What popular shopping places are close to Sheraton Puerto Rico Hotel & Casino?

Sheraton Puerto Rico Hotel & Casino is located in Santurce area which features shopping places such as Santurce POP, MUTIS Boutique and Mall of San Juan.

What are popular attractions near Sheraton Puerto Rico Hotel & Casino?

Sheraton Puerto Rico Hotel & Casino is located in Santurce area, which is famous for attractions such as Puerto Rico Convention Center, Nuestra Senora del Perpetuo Socorro and Parquecito de Miramar.

What popular beaches are close to Sheraton Puerto Rico Hotel & Casino?

Sheraton Puerto Rico Hotel & Casino is located in the Santurce area, which includes Condado Beach, Ocean Park Beach and Punta Las Marias.

What popular natural sightseeing spots are close to Sheraton Puerto Rico Hotel & Casino?

Sheraton Puerto Rico Hotel & Casino is located within Santurce, which makes it conveniently close to natural sights including Icacos, Condado Lagoon and San Antonio Channel.

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Explore the neighborhood

What people love about Sheraton Puerto Rico Hotel & Casino

  • 9.6

    Exceptional
    Location

    "All the bases covered: great place, location and staff."

    YOSEF

    |

    May 19, 2022

  • 10

    Exceptional

    "Amazing service"

    Rikke

    |

    August 7, 2021

  • 10

    Exceptional

    "Best stay in San Juan!"

    candice

    |

    September 3, 2019

Overall rating:

8.3

Excellent
1,464 reviews
Cleanliness
8.2
Facilities
8.4
Location
8.0
Read all reviews >
More about Sheraton Puerto Rico Hotel & Casino

More about Sheraton Puerto Rico Hotel & Casino

Sheraton Puerto Rico Hotel & Casino

Appreciate the beautiful coastal shore of San Juan when you stay at Sheraton Puerto Rico Hotel & Casino. Keep your options open! Whatever your interests in San Juan, you'll access them conveniently with a stay at Sheraton Puerto Rico Hotel & Casino, just 7.7 km from Luis Muñoz Marín International Airport.
Enjoy all that Sheraton Puerto Rico Hotel & Casino has to offer! Free internet access provided within the hotel keeps you connected throughout your stay. Exploring San Juan is made even more convenient with the taxi and car hire services available at the hotel. For those driving their own car, parking is available for guests.
Always get the assistance you need with front desk services including concierge service, express check-in or check-out, luggage storage and safety deposit boxes. Booking the best tickets and getting the hottest restaurant reservations are made easy with help from the hotel's ticket service and tours. For longer stays or whenever you need it, the dry cleaning service and laundry service keep your favorite travel outfits clean and available. Feel like doing nothing? Available services like 24-hour room service, room service and daily housekeeping let you get the most out of your time at the Sheraton Puerto Rico Hotel & Casino.
All your minor, last-minute needs can be taken care of by the convenience stores without having to go anywhere. For health reasons, smoking is not permitted anywhere inside the hotel.
All guestrooms at Sheraton Puerto Rico Hotel & Casino provide guests with a range of amenities to ensure a restful night. Enjoy your stay even more at the hotel, knowing that some selected rooms include air conditioning. For a bit of entertainment, guests will find cable TV available in some selected rooms. Don't worry about being thirsty as a coffee or tea maker is provided in some guestrooms.
Bathroom amenities are just as important as others, and at the hotel you'll find a hair dryer available in some guest bathrooms.


Dining and things to do

Each morning you can start the day with a delicious in-house breakfast offered at Sheraton Puerto Rico Hotel & Casino. Don't start your vacation days without your morning coffee, available every morning in the café. A number of great dining options at the hotel assures that you'll always have convenient and delicious choices. A great night out couldn't be easier! Enjoy a fun evening without traveling outside at the bar and casino.
At any time of the day or night, you can serve yourself a snack at the hotel's vending machines.
Fill your days with the array of activities and facilities offered at Sheraton Puerto Rico Hotel & Casino. A beach that's accessible right from the hotel puts you close to the ocean during your stay. A relaxing end to every day is possible with a visit to the massage, hot tub, salon, steam room, spa and sauna. Don't forget to make a visit or two to the hotel's pool.
At Sheraton Puerto Rico Hotel & Casino, every effort is made to make guests feel comfortable. Enjoy your favorite drink in your swimsuit at the hotel's poolside bar. Burn off you vacation calories with a quick visit to the hotel's fitness facility. Family time on relaxed evenings is easy with the hotel's shared lounge and TV area. Got someone special waiting for you back home? Then easily pick up a memorable gift at the shops and souvenir shops.

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Amenities and facilities
Excellent
Facilities

8.4

Most talked about facilities

Swimming Pool

1 mention

Beach

1 mention

Housekeeping

1 mention

Languages spoken

  • English
  • French
  • Portuguese
  • Spanish

Accessibility

  • Access all room by interior corridor
  • Accessible entrance to some on-site swimming pool
  • Accessible registration desk
  • Accessible rooms have doors 32-inch wide opening
  • Accessible route to the registration desk
  • Accessible vanities in some rooms
  • Adjustable height hand-held shower wand some rooms
  • Alarm clock telephone ringers in some rooms
  • Audible alarms in all guest rooms and suites
  • Audible alarms in all public hallways
  • Bathtub grab bars in some rooms
  • Bathtub seat in some rooms
  • Close-caption TV
  • Deadbolts on all guest room and suites doors
  • Electronic room key
  • Elevator
  • Entirely Route to accessible guest rooms
  • Entrance to on-site business center
  • Entrance to on-site fitness center
  • Entrance to on-site spa
  • Lever handles on all guest room doors
  • Lowered deadbolts on some guest room doors
  • Lowered electrical outlets in some rooms
  • Lowered night guards on some guest room doors
  • Lowered view ports in some guest room doors
  • Main entrance
  • Mobility accessibility in some rooms
  • Non-slip grab bars in some bathrooms
  • On-site accessible restaurants / lounges
  • On-site accessible self parking
  • Roll-in shower in some rooms
  • Safety chains and/or latches on all guest doors
  • Self-closing doors on all guest rooms and suites
  • Self-operating lift to some hotel swimming pools
  • Toilet seat at wheelchair height -- some rooms
  • Transfer showers in some guest rooms
  • TTY/TTD compatibilty in some rooms
  • View ports in all guest room and suites doors
  • Visual alarms in all guest rooms and suites
  • Visual alarms in all public hallways
  • Wheelchair accessible

Internet access

  • Free Wi-Fi in all rooms!
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Casino
  • Fitness center
  • Game room
  • Golf course [on-site]
  • Hot tub
  • Massage
  • On-site entertainment
  • Sauna
  • Spa
  • Steamroom
  • Swimming pool [outdoor]
  • Ticket services
  • Tours

Cleanliness and safety

  • Anti-viral cleaning products
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • First aid kit
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Hygiene certification
  • Physical distancing of at least 1 meter
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
  • Sterilizing equipment

Dining, drinking, and snacking

  • Alternative meal arrangement
  • Bar
  • Coffee shop
  • Happy hour
  • Poolside bar
  • Restaurants
  • Room service [24-hour]
  • Vending machine

Services and conveniences

  • Air conditioning in public area
  • Cash withdrawal
  • Concierge
  • Convenience store
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Facilities for disabled guests
  • Food delivery
  • Gift/souvenir shop
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Salon
  • Shops
  • Smoke-free property
  • Smoking area
  • Terrace

For the kids

  • Babysitting service
  • Family room
  • Kids meal
  • Swimming pool [kids]

Access

  • Cat-friendly
  • Check-in/out [express]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms

Getting around

  • Car park [charges apply]
  • Car park [on-site]
  • Rental car
  • Taxi service
  • Valet parking

Available in all rooms

  • Air conditioning
  • Alarm clock
  • Balcony/terrace
  • Blackout curtains
  • Coffee/tea maker
  • Daily housekeeping
  • Desk
  • Free bottled water
  • Hair dryer
  • Individual air conditioning
  • In-room safe box
  • iPod docking station
  • Ironing facilities
  • LAN Internet in room [free]
  • Microwave
  • Private bathroom
  • Refrigerator
  • Satellite/cable channels
  • Soundproofing
  • Telephone
  • Toiletries
  • Wi-Fi [free]
Food and dining
Breakfast options
  • American
  • Continental
  • Vegetarian
  • Vegan
  • Gluten-free
  • Buffet
Restaurants on site

Choices

  • Cuisine: American, International
  • Menu: Buffet, A-la-carte

District Lounge & Sushi Bar

  • Cuisine: Asian

Infinity Pool Bar & Grille

  • Cuisine: International

The Cafe

  • Cuisine: Brazilian
  • Menu: Buffet
Location
200 Convention Boulevard, Santurce, San Juan, Puerto Rico, 907
Excellent
Location

8

Airports

  • Fernando Luis Ribas Dominicci Airport (SIG)
    1.0 km
  • Luis Muñoz Marín International Airport (SJU)
    7.8 km

Public transportation

  • Sagrado Corazón
    3.5 km
  • Sagrado Corazí_n
    3.5 km

Hospital or clinic

  • L. Rodríguez Terry, M.D. Cirugia plástica
    370 m

Convenience store

  • On-site

Cash withdrawal

  • ATM on-site
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Children 0-11 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 12 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • Resort fee is taxable for this property.
  • * Two welcome drink coupons redeemable at The Bay Pool Bar or The District Bar * Wine & Beer Cocktail for Marriott BonVoy Elite members, 5:00pm – 7:00pm daily * Shuttle service daily from 9:00am to 6:00pm from the Convention District to Escambron Beach and Old San Juan. Shuttle runs every 45 minutes from the Convention Center Boulevard Street at the corner Sheraton Puerto Rico. Stops include Aloft, Hyatt House, Sheraton, Escambron Beach entrance and Plaza Colon at Old San Juan. * Yoga Classes, 7:00am – 8:00am daily at Bella Vista * Zen Spa Retreat 20% discount on any deluxe facial treatment. Subject to availability. Discount does not apply with any other offers. * AVIS Car Rental 10% discount * Enhanced high speed internet Additional fees information :- * Rollaway: $40 per day * Refrigerator: $30 per day * Early Check-ins and Late checkouts are based upon availability at an additional cost. Call 787-993-3641 for more information regarding cost.
  • When booking more than 5 rooms, different policies and additional supplements may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from15:00
  • Check-out until12:00

Extras

  • Breakfast charge (unless included in room price)25 USD

The property

  • Number of rooms 503
Property announcements

Please note that Pet Cleaning Fee of USD 150.00 plus taxes will be charged to guest traveling with pets.

In response to the Coronavirus (COVID-19), all guests are required to wear a face covering in all public spaces and indoor common areas.

Reviews of Sheraton Puerto Rico Hotel & Casino from real guests

Provided by verified guests of Agoda
8.1
/
10
Excellent
Cleanliness8.2
Facilities8.4
Location8.0
Room comfort and quality9.0
Service8.6
Value for money7.5
High score for San Juan
Rating
9+ Exceptional (8)
8-9 Excellent (1)
7-8 Very Good (1)
6-7 Good (0)
<6 Below Expectation (1)
Time of the year
Mar - May (3)
Jun - Aug (3)
Sep - Nov (2)
Dec - Feb (3)
All guests (21)
All room types
All languages

Show reviews that mention 

Showing 11 verified guest comments
9.6
Exceptional
YOSEF from Puerto Rico
Family with teens
Traditional, Guest room, 2 Double
Stayed 3 nights in May 2022

All covered ”

All the bases covered: great place, location and staff. Better rates would mean more opportunities to visit, but then I guess it’s pricy to maintain this kind of level of service.

Reviewed May 20, 2022

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10.0
Exceptional
Maurice from United States
Couple
Deluxe, Guest room, 1 King, Bay view, Balcony
Stayed 4 nights in February 2022

Anniversary trip”

This hotel was so wonderful health safety was there priority was the best we had an wonderful time here at this hotel great customer service and great food I will visit over and over again every time we come back and visit

Reviewed February 20, 2022

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10.0
Exceptional
Rikke from United States
Family with teens
Superior, Guest room, 2 Double, Bay view
Stayed 3 nights in August 2021

Rikke”

Amazing service

Reviewed August 07, 2021

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4.4
Esther from United States
Couple
Traditional, Guest room, 2 Double
Stayed 2 nights in May 2021

Never ever would come to this hotel again ”

Very bad experience. Like the Wild West.

Reviewed May 30, 2021

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10.0
Exceptional
Juan from United States
Family with young children
Traditional, Guest room, 2 Double
Stayed 2 nights in March 2021

Exceptional”

5 Estrella

Reviewed March 21, 2021

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10.0
Exceptional
candice from United States
Solo traveler
Traditional, Guest room, 2 Double
Stayed 2 nights in August 2019

Comfort and affordable ”

Nothing but great things to say from the friendly staff, to the convenient location, to the yummy cuisine location inside the hotel, infinity pool and spacious hot tub....best stay in San Juan!

Reviewed September 03, 2019

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9.2
Exceptional
Tiaone from United States
Family with teens
Superior, Guest room, 2 Double, Bay view
Stayed 1 night in August 2019

Exceptional”

Excellent view and very clean hotel and professional staff

Reviewed August 13, 2019

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10.0
Exceptional
Pran from United States
Business traveler
Traditional, Guest room, 2 Double
Stayed 2 nights in January 2019

Great staff and facilities. ”

The director of operations Sharma was top notch. He and his staff run the property great. The level of service is on par with any 5 star hotel in Asia.

Reviewed January 21, 2019

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8.4
Excellent
Kashmir from United States
Couple
Stayed 4 nights in October 2018

You have to venture out to get a great experience of the city”

The hotel was very clean and very well maintained however a bottle of water was 5 dollars and you can imagine the prices of everything else. However if you venture out by the airport which is about 10-15 minutes away you'll find reasonably priced food and the beach.

Reviewed October 09, 2018

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10.0
Exceptional
Amarilis from Puerto Rico
Family with teens
Stayed 1 night in October 2015

Excelente el Sheraton”

Servicio, limpieza, vista de las habitaciones

Fue una estancia muy tranquila. Lo único que no tiene el hotel es una playa pero queda cerca el puerto y se observa la llegada de los barcos, por otro lado hay algunas cerca. Por lo demás es ideal en todo. El trato del personal fue tan cordial que me sentí como en mi casa. De los recámaras puedo decir que las camas son las mejores, todo limpio y bello.

Reviewed October 27, 2015

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8.0
Excellent
Robert from Belgium
Couple
Standard
Stayed 1 night in February 2010

Verblijf in een "chique" hotel”

Prachtige kamer met ruime badkamer en terras
Duurdere prijsklasse. Ligging ver buiten het stadscentrum en van de stranden.

We boekten dit hotel in feite wegens gebrek aan andere mogelijheden, omdat we niet hadden opgemerkt dat de 14e februari Valentijnsdag was en alle andere hotels volgeboekt waren. Maar we waren wel aangenaam verrast over de kwaliteiten: een suite met kingsizebed en ruime zithoek, een ruime badkamer, een groot terras met zicht op de zwembaden en terrassen. Al bij al een prachtige omgeving, maar wel met een redelijk hoog prijskaartje naar onze gewoonte.

Reviewed March 30, 2010

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