great hotel and staff”

the hotel is great, i also got free upgrade for bigger suit location little bit foar from town center, but overall experiance this stay was better from other hotels in town center, cleaning and services and staff are perfect

Acceptable”

The hotel staff were not polite and friendly , not worth the money i paid

Acceptable”

The staff was so bad , in the reception The room furniture not expectedly, the bathroom stinks and i asked them to replace my suite they denied, because i paid i could not leave the hotel

Very good”

it is far from any public transportation.

It is very good hotel and very good place ”

Mr Burak and Mr sadrettin very friendly and helper persons They are giving me too information whatever I want really they are good person thank you very much rotana

Exceptional”

Every things in hotel was very good. The location was difficult but it ok

Good Hotel ! ”

It is a new and good hotel! close to Mall of Istanbul and Ataturk Airport. Very friendly staff. The hotel has a shuttle bus to the Airport and Mall. If you need some to your room the hotel service make it in a minute! Just one little minus- everywhere you need to go out by a taxi, it is not a walking area.

Exceptional”

Staff very nice specially mr soner dogan reception manager was so helpful and welcoming, thanks

Could be better with variety of food and restaurants ”

Thank you for your hospitality... specially miss Gezim front desk department and the Mr Halil front desk or sales manger

Mix Feelings”

Usual I enjoy the stay at Rotana chains however in this hotel I had mix feelings. The towels are kept next to the toilet seat!!!! The is no shelf to be placed on.... There was no room service menu in the room...after two calls and after 45mins it was brought to us in the room. While placing an order by the phone...most items are not available!!! like fruit platter and ice bowls. After placing order of caprese salad and mozzarella panini and after two follow up calls from my side to check on the order. Two hours later a guy showed up at 2100 at the door to take the order again. I refused to place any order after this waiting for such small order. We slept without dinner as 1900 was bad time to serve us. The shower corner is very shallow and the room was designed for handicapped guest but still they gave the room.

Exceptional”

Excellent Service. so thank you staff

Everything Ok”

Only One Nigth but Nice Hotel

Excellent”

كانت اقامة جيدة، خدمة الغرف ما كانت جيدة تماما وما كانو يستجيبون بسرعة طلبنا منهم مخدات وبطانية زيادة اول ليلة ما جابوها، طلبنا الليلة الثانية جابوا البطانيات بس ما جابوا المخدات بالاضافة لموقعه بعيد شوي لكن ماهو عائق ابدًا، وممكن اكرر زيارتي له اعجبني

Be ready to fork out on taxis as no transport or anything walking distance!!!”

Good for a 1 night stay as not far from the airport but do not stay here if you want a place that has easy access to anything, the hotel is literally located in a place that feels like 'the middle of nowhere' the hotel boasts a free shuttle service to the mall of istambul and the airport, i stayed 9 nights and never once did i use the shuttle as they never ran on time, i waited 2 hours once and still ended up taking a taxi, the reception staff responded by placing blame elsewhere and didnt offer help. Not a good hotel location wise, you will really struggle to get anywhere, the nearest metro is mehmut bay which is 45 minutes walk away uphill. Plenty of other good hotels to choose from.

Exceptional”

Everything was very good.

Their services are not good.”

The location of this hotel is hard to find. The front desk is very slow in responding The rooms control is bad . You turn on not to disturbed and they do. They never change the bed linen . The towels are old and have some stains.

Exceptional”

It a nice hotel

Excellent”

الطاقم ممتاز و متعاون و لكن يجب التأكد من حجم الغرفة قبل القدوم حيثً أني حجزت و تم إعطائي غرفة اصغر و لكن بشكل عام الطاقم متعاون و ممتاز و للعلم اذا كنت لا تملك سيارة فأقرب مول مشي ٢١٢ ربع ساعه مشيا و / الأفضل تمتلك سيارة و سوف تكون عملية التنقل سهلة جدا بالنسبة إليك

Staff not friendly ”

This hotel is full of arabs

Top verblijf gehad!”

Ik ben met mijn broertje in deze luxe vestiging van Rotana met open armen ontvangen en zal niet vergeten hoe iedereen tot aan de manager ons kwam helpen. Waren het onze koffers of internet problemen, we konden altijd wel bij iemand terecht en werden altijd geholpen met een vriendelijke glimlach. Bij deze wil ik nog in het bijzonder meneer Soner bedanken, onze favoriete hotelmanager!