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8.8
Excellent
5,539 reviews
5,539 reviews
"Clean and quiet hotel with many dining options in the hotel."
"Super clean, staff are incredibly friendly and the location was perfect (just outside Shibuya station)."
"Fantastic hotel, excellent location."
"Staff were excellent, extremely clean, huge room which is rare in Tokyo."
"One of the most spacious hotels in Shibuya"
9.2
Exceptional
Location rating score
Cerulean Tower Tokyu Hotel, A Pan Pacific Partner Hotel
Get your trip off to a great start with a stay at this property, which offers free Wi-Fi in all rooms. Conveniently situated in the Shibuya part of Tokyo, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Sensoji Temple. Rated with 5 stars, this high-quality property provides guests with access to massage, restaurant and fitness center on-site.
Airport transfer
Car park
Free Wi-Fi in all rooms!
Front desk [24-hour]
Fitness center
Luggage storage
Sauna
5 travelers have booked today.
Value for money | 8.4 |
Location rating | 9.2 |
Nearest airport | Haneda Airport (HND) |
Distance to airport | 13.9 km |
Does Cerulean Tower Tokyu Hotel, A Pan Pacific Partner Hotel provide laundry services?
Yes! Cerulean Tower Tokyu Hotel, A Pan Pacific Partner Hotel features laundry service at your fingertips and even hot water linen and laundry washing for whenever you need your favorite shirts or dresses clean and fresh all throughout your holiday. Please contact the property for more information.
Does Cerulean Tower Tokyu Hotel, A Pan Pacific Partner Hotel offer dry cleaning services?
Yes! Cerulean Tower Tokyu Hotel, A Pan Pacific Partner Hotel offers dry cleaning service that is accessible all throughout your stay, making sure you're always looking confident in your favorite outfit. Please contact the property for more information.
What public parks are close by Cerulean Tower Tokyu Hotel, A Pan Pacific Partner Hotel?
While residing at Cerulean Tower Tokyu Hotel, A Pan Pacific Partner Hotel, cherish your early morning or evening walk at nearby park which include Meguro Sky Garden, Urasando Garden, and Yoyogi Park.
How long do travelers typically stay at Cerulean Tower Tokyu Hotel, A Pan Pacific Partner Hotel?
Verified past guests that have stayed at Cerulean Tower Tokyu Hotel, A Pan Pacific Partner Hotel had an average nightly stay of 3 nights at this property.
What is the verified guest review consensus about Cerulean Tower Tokyu Hotel, A Pan Pacific Partner Hotel's pet services?
67.0% of our verified customer reviews have given a positive appraisal and remarks about this property's pet services. You can look up on more detailed customer reviews, and comments for Cerulean Tower Tokyu Hotel, A Pan Pacific Partner Hotel down in the review section.
What is the typical rating that verified Solo travelers' have given to Cerulean Tower Tokyu Hotel, A Pan Pacific Partner Hotel?
Past solo travelers that have stayed at this property have given Cerulean Tower Tokyu Hotel, A Pan Pacific Partner Hotel an average rating of 8.9. You can look up more detailed customer reviews and remarks by filtering for a specific type of verified travelers down in the review section.
What is the typical rating that verified Families with young children have given to Cerulean Tower Tokyu Hotel, A Pan Pacific Partner Hotel?
Verified families with young children that have stayed at this property have given Cerulean Tower Tokyu Hotel, A Pan Pacific Partner Hotel an average rating of 8.8. You can look up more descriptive customer ratings and remarks by filtering for a specific type of verified travelers down in the review section.
What is the typical rating that past Families with older children have given to Cerulean Tower Tokyu Hotel, A Pan Pacific Partner Hotel?
Verified families with older children that have stayed at this property have given Cerulean Tower Tokyu Hotel, A Pan Pacific Partner Hotel an average rating of 8.9. You can check out more specific customer testimonials and feedback by filtering for a specific type of verified travelers down in the review section.
What restaurants are nearby Cerulean Tower Tokyu Hotel, A Pan Pacific Partner Hotel?
Cerulean Tower Tokyu Hotel, A Pan Pacific Partner Hotel’s community is Shibuya which comprises of popular restaurants such as Coucagno, Kaikaya, and MIMASUYA.
What time is check-in and check-out at Cerulean Tower Tokyu Hotel, A Pan Pacific Partner Hotel?
Check-in is from 03:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee.
10
"Clean and quiet hotel with many dining options in the hotel."
Robin
|
May 11, 2023
10
"Super clean, staff are incredibly friendly and the location was perfect (just outside Shibuya station)."
Mitchell
|
May 11, 2023
9.6
"Fantastic hotel, excellent location."
Ade
|
May 12, 2023
Cerulean Tower Tokyu Hotel, A Pan Pacific Partner Hotel
Wake up to a magical day and enjoy all that Tokyo offers with a stay at Cerulean Tower Tokyu Hotel, A Pan Pacific Partner Hotel.
The facilities and services provided by Cerulean Tower Tokyu Hotel, A Pan Pacific Partner Hotel ensure a pleasant stay for guests. Post your pictures and answer your emails whenever you want, with the hotel's free Wi-Fi internet access. Pre-plan your rides to and from the airport with the hotel's easy to book transportation services. The hotel provides taxi services to help you find what you want in Tokyo.
Parking is always available, provided by the hotel for their driving guests. While lodging at this wonderful hotel, the helpful staff at the front desk can assist you with multiple services that include concierge service, luggage storage and safety deposit boxes. If you want seats to city's best entertainment, you can get help through the hotel's ticket service and tours. The hotel's on-site dry cleaning service and laundry service help you keep your favorite travel outfits clean so you can pack less.
In-room conveniences include 24-hour room service, room service and daily housekeeping, so you can relax and enjoy your stay. Some small or last-minute needs can be quickly fulfilled by the convenience stores without having to leave the hotel. Smoking is restricted to the designated smoking areas.
Experience high-quality room facilities during your stay at Cerulean Tower Tokyu Hotel, A Pan Pacific Partner Hotel. The hotel provides linen service, blackout curtains and air conditioning in some rooms for the benefit of guests. Some selected rooms have daily newspaper, television, in-room video streaming and cable TV to keep guests entertained. The hotel also provides guests with a refrigerator, bottled water, a coffee or tea maker, instant coffee, instant tea and mini bar in some rooms.
Knowing that bathroom amenities play an important role in increasing guests' satisfaction, the hotel provides a hair dryer, toiletries, bathrobes and towels in some select rooms. Selected room rates may have access to the executive lounge provides high-end services in an atmosphere of sophisticated luxury.
Dining and things to do
Start your vacation days in the best possible way. Begin every morning of your stay with an in-house breakfast. Wake up bright and energetic in the mornings with a cup of good coffee offered at the cafe right at the hotel. Never let hunger affect your travel plans! Restaurants on-site provide convenient and tasty dining options. Have fun at night with your travel companions right at the hotel's bar and nightclub.
To fill your days, be sure to check out the fantastic facilities offered at Cerulean Tower Tokyu Hotel, A Pan Pacific Partner Hotel. Pamper and indulge yourself with a visit to the massage, salon, steam room and sauna. For those who hate to miss a workout, a trip to the hotel's fitness facility will keep you fresh and healthy. In a competitive mood? Get sporty with your travel group or other guests at the yoga room in the hotel.
Souvenir shopping for yourself or those back home takes no time at all at the shops and souvenir shops.
Around the property
There are many attractions to discover within close proximity to Cerulean Tower Tokyu Hotel, A Pan Pacific Partner Hotel. Photograph yourself in front of Tokyo Tower located 4.1 km away, which people travel great distances to see.
Reasons to stay here
Past guests rate facilities here higher than 96% of the city's accommodation.
This hotel stands above the rest with a cleanliness score that beats 97% of accommodations in the city.
Room comfort is said to be outstanding here, scoring higher than 98% of accommodations in the city.
8.7
Housekeeping
100 mentions
View
70 mentions
Breakfast
43 mentions
Internet
37 mentions
9.2
Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.
Minimum age of guests is: 13 year(s).
Due to the government's declaration of emergency, the business contents of facilities such as fitness clubs, executive lounges, and restaurants are subject to change.
[Fitness club]
Business will be suspended for the time being.
[Executive Lounge]
We will change the business hours and suspend the provision of alcoholic beverages.
Business hour: From 08:00AM to 08:00PM
・ Breakfast: From 08:00AM to 10:30AM
・ Tea time: From 10:30AM to 02:00PM /from 07:00PM to 08:00PM
・ Afternoon tea: From 02:00PM to 07:00PM
[Restaurant]
・ We will suspend the provision of alcoholic beverages.
・ Please check the official website of the property for business hours.
In response to the government's declaration of emergency, we will change the business contents of the facilities in the facility.
Please check the property official website site for details.
Show reviews that mention
Quintessential service”
The hotel is about a 9-minute walk to Shibuya station, and a few more minutes to the Shibuya Scramble (crossing) and many other attractions of the Shibuya area. We requested and were given a room with a view of Mt. Fuji, and the weather cooperated by revealing the mountain on our 3rd and 4th days. The service from top to bottom was absolutely impeccable. All staff members acknowledged us as we passed by, usually with a bow. There were multiple staff members directing guests in the lobby. I was always addressed by name when I placed a call to the front desk. And the housekeeping staff was always out of view but then immediately made up the room or picked up items left outside the door, like invisible fairies. The room was very tasteful, very functional, and very comfortable. The bed was among the most comfortable I've ever had in a hotel. The coffee provided in the room came in a clever single-use drip filter and was actually quite good. I would say that only the selection of TV channels was lacking, and each time we turned on the TV, a particular button (in Japanese) on the remote had to be pressed twice in order to disable simultaneous translation from English to Japanese; the instructions to do this were not provided in the room, but a staff member came up quickly to show us how to do it. We did not take advantage of any of the restaurants, as they were moderately expensive; we purchased breakfast items from the Family Mart just half a block away. We did use the gym several times, and mostly had it all to ourselves. Access outside of a free early morning window costs a hefty amount, but signing up for the free hotel membership program provided both free gym access and a voucher to be used for laundry. The locker rooms also had massage chairs! This was one of our favorite hotel stays ever.
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Thank you very much for staying at Cerulean Tower Tokyu Hotel and for taking the time to write this review. We are very pleased and also proud to receive such high evaluations and compliments from our customers. Also we are very grateful that you have wrote such a long and detailed review. This would be great reference for other customers too. Thank you once again. Customer Relations Manager
Perfect Tokyo base”
The Cerulean was ideal for our 4 night stay in Tokyo. The views are fabulous, rooms spacious and great central location in Shibuya. A perfect launching place to explore the city from. A short walk to Shibuya station and the famous 'scramble'. The hotel (& our 2 x rooms) was super clean with helpful staff. Didn't have time to check out the gym/pool but I believe there's an entry fee. The cocktail bar has incredible views and the cigar bar is a cozy spot for a night cap. We returned for 2 more nights at the end of our 3 week trip. Would highly recommend!
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Thank you very much for staying at Cerulean Tower Tokyu Hotel and for taking the time to respond to this review. We are very proud of the high evaluation and this would be a good motivation for our staff. We are very happy that you have enjoyed the hotel and the view from your guest room. Also thank you for the various reviews of our hotel facilities. Introducing the cigar bar is great since not too many guests are aware of it. Though the greatest surprise was that you came back to spend 2 more nights!! This would be great news to our staff and we would like to share this with the team. We sincerely look forward to welcoming to your “Tokyo Base” again. Customer Relations Manager
Excellent location at a great price!”
I took a double room at the 19/F and the view was not bad - got to see the people on the Shibuya Sky Observation Deck! The location was awesome - there is direct Airport Bus connection from the Haneda Airport to the hotel. The cost of the bus connection was only ¥1100! It was lame that the area around Shibuya station was under major construction and we kind of found it hard to find our way back to the hotel as we could not figure out how to get to the correct exit when we arrive at the Shibuya station - clearly that’s not within the control of the hotel! The room was spotless with all the amenities we needed - even bath salts were available free! The room was spacious and came with a two seater sofa and a large panel TV. I also appreciate the efforts of the lovely staff who made us feel at home. We arrived very early in the morning after a red eye flight and they took us in immediately without any hassle. To conclude I was very satisfied with our stay - I hope to visit again soon!
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Thank you very much for staying at Cerulean Tower Tokyu Hotel and for taking the time to write this review. We are very pleased and also proud to receive such high evaluations and compliments from our customers. Also we are very grateful that you have wrote such a long and detailed review. This would be great reference for other customers too. Thank you once again. Customer Relations Manager
Location, views, comfort and service”
So happy to have scored a very good rate to stay at the Cerulean as it would normally be out of our budget. The location is amazing- 5 minute walk to Shibuya station and the famous Shibuya Crossing. The views across Tokyo are stunning. Rooms are quiet and well appointed with every amenity. We particularly loved the complimentary pyjamas to wear during our stay. Service was impeccable. Go to the top floor bar for a drink, it’s absolutely worth it. I can highly recommend the Cerulean Tokyu Tower Hotel and would love to stay there again on our next visit to Tokyo!
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Thank you very much for staying at Cerulean Tower Tokyu Hotel and for taking the time to write this review. We are also very honored and tremendously moved by your comments! These wonderful comments would be a great gift to our staff. We sincerely look forward to welcome your family again. Customer Relation Manager
Cerulean Tower Tokyu in Shibuya is a fantastic hotel”
My wife and I stayed at the Cerulean Tower on our last night in Tokyo, after two weeks of traveling all across Japan, and it was exactly what we needed. Staying in our King Room felt like a vacation from our vacation. Breathtaking view of all of Tokyo, very high quality amenities and toiletries, as well as bath robes, and an excellent amount of space and comfort. To top it all off, the staff were incredibly nice and the location was perfect for dinner and shopping options. We'd definitely recommend the Cerulean Tower.
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We would like to thank you for staying at the Cerulean Tower Tokyu Hotel and also for writing your review in your precious time. We are delighted to hear that you had a pleasant stay with us and we are also honored to receive your compliments on our hotel. We would like to express my sincere gratitude for your continued support and patronage. We are glad to be of service to you, and we look forward to welcoming you in the near future. Customer Relation Manager
Central location and friendly staff.”
King bed room from their more standard selection - very comfortable and surprisingly large corner afforded both views of surrounding neighborhood as well as Mt Fuji on clear days. Staff was kind and attentive, when checking in, desk agent realized it was my birthday while reviewing my passport - she stepped away briefly and returned with a small wrapped gift box of tea. Unexpected and a very much appreciated. Easy walking to all of Shibyua, yet just far enough out of the mix to feel calm when coming and going from the hotel. 7-11 just outside, and the added bonus of access to a very reasonably priced bus service directly from the property when returning to the airport (1100 yen fare). Only caution is if navigating Narita Express train to Shibyua, due to the construction in and around the station - as a first time visitor it was difficult to locate the correct exit from that MASSIVE train station, and then once outside, tough to get your bearings.
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Thank you very much for staying at Cerulean Tower Tokyu Hotel and for taking the time to respond to this review. We are very proud of the high evaluation and this would be a good motivation for our staff. We are very happy that you have enjoyed the hotel and the view from your guest room and our little birthday gift. Also we do thank you for writing about the airport limousine. It started again last December though a lot of people are still not aware of this so the word of mouth is a great way to advertise it. We sincerely look forward to welcoming you again. Customer Relations Manager
Spacious room & great view”
Hotel was nice to accommodate my request of a high floor room. The room with Shibuya view was great. Room was well equipped. The staff were all so polite. As we got used to the location we find it pretty convenient though a little walk is required from Shibuya Station& Shibuya crossing. We enjoyed ourselves at this hotel.
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Thank you very much for staying at Cerulean Tower Tokyu Hotel and for taking the time to respond to this review. We are very proud of the high evaluation and this would be a good motivation for our staff. We are very grateful that you enjoyed the equipment in the rooms. We sincerely look forward to welcoming you again. Customer Relations Manager
Pound for pound, one of the best hotels in Tokyo ”
Good value in a great location. Extra large hotel rooms for Tokyo. Sweeping views. Right on the door step of Shibuya action. Hard to justify staying anywhere else. Clean rooms and helpful English speaking staff very focused on customer service.
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Thank you very much for staying at Cerulean Tower Tokyu Hotel and for taking the time to write this review. Just even evaluating our hotel rooms highly is a great treat but even saying that it is “hard to justify staying anywhere else” is a wonderful gift for us. We would definitely like to report this to our staff. We sincerely look forward to welcoming you again. Customer Relations Manager
Exceptional”
Best location, nice and clean with excellent view, room is updated and very good, extremely close to all transportation and JR,
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Thank you very much for staying at Cerulean Tower Tokyu Hotel and for taking the time to respond to this review. We are very proud of the high evaluation and this would be a good motivation for our staff. We are also grateful that you have complimented on our rooms. We do receive a lot of comments on how are rooms are getting old, so we are very happy to hear good evaluations on our rooms. We sincerely look forward to welcoming you again. Customer Relations Manager
Exceptional”
Thank you Cerulean for accommodating my request for a quiet room with a view of Mount Fuji. You have made my first visit to Japan amazing. We had a very comfortable stay thanks to your staff doing their job right, which I never take for granted. The room was so clean that I had no dust allergies at all. I can also tell that the housekeeper was very attentive. The location was close enough to the train station and several new shopping malls. It was perfect!
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Thank you very much for staying at Cerulean Tower Tokyu Hotel and for taking the time to write this review. We are very pleased that you have a very pleasant stay at our hotel. We are very honored we were able to make your first visit to Japan a very memorable one. Even just this is a great compliment, but even highly evaluating our housekeeper is like an icing on the cake! We would definitely relay your complements to our staff and especially our house keeping department. We sincerely look forward to welcoming you again. Customer Relation Manager
Great location and value”
Hard working and friendly staff, excellent accommodation for the area. Entire hotel is very clean and lots of stores/restaurants on site.
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Thank you very much for staying at Cerulean Tower Tokyu Hotel and for taking the time to write this review. Just even evaluating our hotel rooms highly is a great treat but even praising our staff is a wonderful gift for us. We would definitely like to report this to our staff. We sincerely look forward to welcoming you again. Customer Relations Manager
Exceptional”
Loved everything about Cerulean Hotel. Location, room, food, staff... All deserve the highest rating! We are a previous guest wayback 2018 and 2019 and this is the only hotel that I will book again and again when in Shibuya.
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Thank you very much for staying at Cerulean Tower Tokyu Hotel and for taking the time to write this review. We are very proud to have received the highest ranking in all areas! This is the best present from our customers and we would definitely like to report this to all of our staff. We would definitely would like to service you at the best service again! Customer Relation Manager
Nice hotel locate near Shibuya station”
The hotel is clean, staff able to communicate well in English. This hotel will be one of my option if I’m coming to Tokyo Shibuya again
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Thank you very much for staying at Cerulean Tower Tokyu Hotel and for taking the time to write this review. We are very proud to have received such wonderful comments from our customer. We are also honored that you will consider another type of room next time you stay with us. We sincerely look forward to welcoming you again. Customer Relation Manager
BEST LOCATION & SERVICES”
I stayed with My parents and kids, the location is at the heart of shibuya, easy to find food and shops and very near to the train station! very Highly recommended 👍
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Thank you very much for staying at Cerulean Tower Tokyu Hotel and for taking the time to write this review. We are very proud to have received such wonderful comments from our customer. We are also glad that you and your family did enjoy our hotel. We sincerely look forward to welcoming you again. Customer Relation Manager
Very spacious and clean hotel”
Love this hotel and stayed here 3 years ago! Very clean and one of the biggest I can find in Tokyo. Will be back!
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We would like to thank you for staying at the Cerulean Tower Tokyu Hotel again and also for writing your review in your precious time. We are delighted to hear that you had a pleasant stay with us and we are also honored to receive your high evaluation. We would like to express my sincere gratitude for your continued support and patronage. We are glad to be of service to you, and we look forward to welcoming you in the near future. Customer Relation Manager
Best hotel in Tokyo ”
The room was so good clean and best view The front desk was great and nice welcoming us. The room service was wonderful service Thanks to everyone for making our stay great.
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Thank you very much for staying at the Cerulean Tower Tokyu Hotel and for taking the time to write your review. We are very happy to hear that you had a pleasant stay with us and we are also honored to receive your compliments on our staff. We hope that you will enjoy your stay at our hotel again when you visit Shibuya. We will continue to do our best to provide a comfortable and relaxing stay for all our guests. We look forward to your continued patronage in the future and to welcoming you again soon. Customer Relation Manager
Magnificent views”
Super location to explore Tokyo from. Great eat streets & shopping in walking distance. Views from high floors are magnificent.
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Thank you very much for staying at Cerulean Tower Tokyu Hotel and for taking the time to write this review. We are very proud to have received such wonderful comments from our customer. We are also glad that you did enjoy our hotel. We sincerely look forward to welcoming you again. Customer Relation Manager
Fantastic Place to Stay with Amazing Views”
Absolutely loved our stay here. Staff were very friendly and helpful. Rooms are nice and big. Breakfast and Lounge Access were superb. Look forward to coming here again.
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We would like to thank you for staying at the Cerulean Tower Tokyu Hotel and also for writing your review in your precious time. We are delighted to hear that you had a pleasant stay with us and we are also honored to receive your compliments on our staff and hotel. We would like to express my sincere gratitude for your continued support and patronage. We are glad to be of service to you, and we look forward to welcoming you in the near future. Customer Relation Manager
Beautiful”
We loved our stay here. Friendly, accommodating staff, close to Shibuya crossing, incredible view and very nice room. We will come back!
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Thank you very much for staying at Cerulean Tower Tokyu Hotel and for taking the time to give us your wonderful feedback in your precious time. We are pleased that you did enjoy the hotel in general, and is pleased that the stay was a very “beautiful” one. We look forward to your continued patronage and would like to welcoming you again. Customer Relation Manager
Awesome hotel as usual”
Straightforward check-in, staff were as usual friendly. Location is extremely close to station as long as you get out the 'correct' exit. Can be slightly difficult to find due to the maze of bridges in Shibuya. Only a certain set of rooms have a bath with a view (corner king is one) so would recommend confirming with staff at time of booking etc. Room was extremely spacious, bed comfortable. The gym itself is pretty well stocked though a little old?
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We would like to thank you for staying at the Cerulean Tower Tokyu Hotel and also for writing your review in your precious time. We are delighted to hear that you had a pleasant stay with us and we are also honored to receive your compliments on our hotel. We would like to express my sincere gratitude for your continued support and patronage. We are glad to be of service to you, and we look forward to welcoming you in the near future. Customer Relation Manager