Excellent 8.6
Based on 994 reviews

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Excellent



based on 994 reviews
  • Cleanliness 9.2
  • Facilities 8.4
  • Location 9.1
  • Room comfort and quality 8.9
  • Service 8.9
  • Value for money 8.0
  • Food and dining 7.6
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Wita from Indonesia
Families with older children
Twin Room with Extra Bed
Stayed 3 nights in June 2016
Great location
Location is excellent with great rooms. Love the bathroom.
Reviewed June 19, 2016

Cheryl from Singapore
Families with older children
Twin Room with Extra Bed
Stayed 3 nights in June 2016
City view
Location: was expecting this to be much closer to shibuya train station. you will need to overcome some hills and/or stairs to get to the station. something to consider when travelling w older folks. View: great for those who would enjoy a city view. Staff: generally helpful. Value for money: not exactly. Overall: was a pleasant stay but not sure if i'd stay again.
Reviewed June 19, 2016

Jianping from China
Business travelers
City View King
Stayed 2 nights in June 2016
Disappointing
It's the first time I was charged at a five star hotel $20 for using the gym and pool. The bed is not made up until 5:00pm which is also the first time I encountered.
Reviewed June 17, 2016

Thun from Malaysia
Couples
City View King
Stayed 6 nights in June 2016
Staff Helpful, should provide more facillities
Staff Helpful, should provide more facillities
Reviewed June 10, 2016

DOHAN from South Korea
Solo travelers
Superior Twin
Stayed 2 nights in June 2015
very good
veryvery good
Reviewed June 08, 2016

ANNA from Philippines
Families with older children
Superior City View Twin Bed
Stayed one night in May 2016
5-minute walk from the Shibuya crossing
Stayed here because Shibuya Excel Hotel Tokyu was not available. Size and layout of room and bathroom is bigger and better compared to other 5-star hotels. We frequently travel to Tokyo, glad to have tried this hotel.
Reviewed June 07, 2016

Sarah from Philippines
Families with young children
Twin Room with Extra Bed
Stayed 3 nights in May 2016
One of the Best Hotels to Stay at in Tokyo
- Staff was excellent and helped us arrange reservations and special request ahead of our stay. - Location is ideal as the airport limousine bus stops directly at the hotel - Shibuya shopping area is close by and so is the train station 5mins walk - Hotel was kind enough to provide us with a high chair for my 1 year old nephew - Hotel staff is very helpful -
Reviewed June 02, 2016

Katie from United States
Couples
King Room
Stayed 2 nights in May 2016
Great location
Great location in Shibuya! Perfect for getting to the trains and Shinjuku
Reviewed May 30, 2016

Fredrik from South Korea
Couples
King Room
Stayed 2 nights in May 2016
Sky view
Sky view did the whole hotel experience
Reviewed May 29, 2016

Piyaporn from Thailand
Couples
City View King
Stayed 4 nights in May 2016
Location, Room, Staff
Location is good. The staff is very nice and helpful. The room is very good.
Reviewed May 29, 2016


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