Very good 7.7
Based on 975 reviews

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Very good



based on 975 reviews
  • Cleanliness 7.6
  • Facilities 7.7
  • Location 8.2
  • Room comfort and quality 7.6
  • Service 7.5
  • Value for money 7.9
  • Food and dining 7.2
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Caroline from United Kingdom
Couples
Superior
Stayed 3 nights in July 2014
Chanalai hotel
Close to the beach, nice rooms and two pools
Our stay was good and the staff were very helpful. When we got there earlier than check in time (9.30am) they were more than happy to let us check in then which we were very grateful for. As our booking didn't include breakfast, we were disappointed to pay 600baht (£12) for the buffet breakfast that was almost empty. When asked to replenish, staff did so, but the fruit that was out had small flies all over it and the tea/coffee was cold. The swimming pools were both lovely and the staff were available to take your order and were always friendly and polite.
Reviewed July 27, 2014

Bruce from United States
Couples
Superior
Stayed 4 nights in June 2014
restful
location, staff & quite
Reviewed June 09, 2014

neil from United Kingdom
Couples
Superior
Stayed 2 nights in January 2014
was relocated to this hotel after overbooking
big pool. close to beach. close to nice food
Not the best hotel iv ever stayed in. was moved here after the hotel i booked was full. cockroaches in my room. the hotel itself is a maze and takes a good 5 mins to navigate around before you can get out. a bit over priced for what it is. but close to the beach and the staff are nice.
Reviewed May 09, 2014

Merike from Finland
Solo travelers
Superior
Stayed 9 nights in April 2014
Nice hotel but too many russians.
good swimming pool and breakfast was also OK.
Reviewed May 04, 2014

Florentin from Romania
Families with young children
Superior
Stayed 16 nights in April 2014
Beware of rude tourists
Location,fast check in/out and size of the rooms
Overall OK,location and room size are compensating the thumbs down. Hot water only in day time...
Reviewed May 03, 2014

Florentin from Romania
Solo travelers
Superior
Stayed 7 nights in April 2014
Good location
Location,fast check in/out and size of the rooms
Overall OK,location is compensating everything
Reviewed May 03, 2014

Florentin from Romania
Solo travelers
Superior
Stayed 7 nights in April 2014
Worth of location
Room size,close to main road in Kata and fast check in/out.
Sleepy staff,rundown rooms.
Reviewed May 03, 2014

Ken from New Zealand
Families with young children
Superior
Stayed 3 nights in April 2014
Comfortable 3 nights quite central we had a car
Pool , quiet , room size
Few room issues . But nothing major . A nice stay
Reviewed April 21, 2014

david from Australia
Solo travelers
Super Deluxe Pool View
Stayed 2 nights in April 2014
Very friendly and affordable resort
The room swimming pool and the breakfasthe
Very comfortable
Reviewed April 20, 2014

SH from South Korea
Couples
Superior
Stayed 5 nights in April 2014
Not well-maintained hotel
No good points at all.
All staffs were very unfriendly and unhelpful. There are a lot of fines when losing a room key, beach towels, and so on. Hotel facilities and rooms are very shabby and not well-maintained. Curtain and bedding in the room are very dirty and even there is some mold on them. The walls of the swimming pool are very dirty too. They use rainwater that must be used in the toilet to supply the shower facilities and the washing stand in the bathroom. I had to use drinking water when brushing teeth. Breakfast was very poor. Even the price is very expensive regarding to their service and facilities. They use the old name, Serene Resort.
Reviewed April 12, 2014


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