Warm welcome & helpful staffs”

I was staying for a week with my mother of 74 yrs , who cant walk so well .My mum has a great time and helpful with all staffs by giving us the wheels chair service during our stayed) the Location is perfect near the beach only 5 mins , Room is amazingly view of the ocean For sure we'll be back next trip Marisah P.

Exceptional”

Great hotel; clean, two pools, and food. Right next to the beach. Loved our stay!

Excellent hotel in Kata Beach”

Staff location rooms and facilities excellent Breakfast has everything especially good for vegetarian Pools are great and location one of the best for value in Kata Rooms clean and hotel run like a well oiled machine Highly recommend

Phuket-Asia's Coney Island!”

Phuket in general, in the main, has become a frenetic, over-exploited destination heavily dominated by groups of Chinese and Russian travelers. Informational signs and advertisements are presented primarily in Thai, Russian, Chinese and some English. The facilities at Chanalai were satisfactory; the staff dedicated both in terms of service and keeping the rooms and facilities very clean. There are numerous beaches on Phuket Island and Kata Beach, the location of Chanalai Gardens Hotel was, in our estimation the best we visited and experienced. However, the beach is extremely over-crowded and exploited by numerous touts and vendors who prowl the length of the beach. I would not recommend Phuket to anyone who is looking for a relaxing, tropical location with pristine beaches and amenities. There is scant evidence of responsible environmental stewardship and maintenance of natural amenities. I n short, Phuket has little to offer in terms of relaxation and natural features.

Highly recommended.”

We finished off a trip to Australia with a stay at the Chanalai garden resort. It was our first time and we were extremely happy with the quality of stay. The staff went above and beyond and the facilities were superb. The location was ideal for what we wanted, much quieter than Patong and Karon but still with plenty of restaraunts and activities. We’ll definitely be back again for another stay. Thank you to all the staff for making it a wonderful holiday.

Best of my stay in Phuket”

Warm friendly reception with a welcome ice-cream & drink, much appreciated having arrived wet in rain. Sent our luggage to room without having to wait for the bellboy. Nice scenery of Kata beach with sea view room, worth every extra steps walking uphill to room. Unfortunately, ruined by non-stop rain, the sun set view would be a great scenery of Andaman sea. Walking distance to mini mart, restaurant & beach. Would return to stay again.

Nice stay”

good hospitality. nice welcoming drink n ice cream. near to the beach. beautiful hotel environment. lots of stairs (good for those who love exercise) as for muslims, no halal thai food nearby, need extra budget for transportation to-from the hotel after all, nice n happy stay.

Good choice.”

It was good vacation for me to stay at Chanalai garden resort in this summer. All of staffs were very kind, breakfast was good and the location was the best. I hope return to resort to take a vacation with my whole family not only with my son. Thanks all staffs. ^

Disappointed”

Chose the hotel for its nice garden and was allocated a room facing the noisy street and the other building. The price was too high for this room. Location is good and breakfast was also very nice.

Great location, excellent pool”

Really great hotel, less than 5 minute walk from Kata Beach with good facilities. The pool was amazing, perfect temperature and most of the time we were able to get a sunbed. The staff were very attentive, there was a lovely lady called Nicole who would ask us every day if there was anything she could do. Breakfast was really good and catered for all tastes (egg station, pastries, fruit, noodles & curry), just watch out for the cheeky birds if you leave your food unattended. Just a short walk and you have plenty of cheap places to get a massage, really nice restaurants, mini marts & souvenir shops. The one negative was that the taxi service to the airport was a lot more expensive than if you get a local cab and although we did book a free transfer to the hotel through Agoda we did not get picked up and never got told we had to confirm with the hotel. To be honest though that was a minor thing as the hotel was really great.

Very nice! ”

Very nice hotel complex, with excellent views and breakfast! The staff were very nice as well! Thanks to Mimi and to the Head Chef! All staff deserve a raise! Nice facilities as well for yoga and the pools! Best wishes to everyone!

Good location ”

Nice sea views from our room which was well presented Would not recommend this hotel to disabled or anyone with mobility issues due to the number of stairs you need to climb. Breakfast was adequate and drinks prices reasonable

Good view from the room, but the staffs don't have enough service mind.”

Chanalai is located in the excellent location, You can walk only 6 minutes to Kata beach. There is Family mart nearby also the food and restaurant take only minutes away. The pain point is the staff I came to the hotel the day before Christmas eve and have to park the car on the steep way without any helps from the staff. It seems like they serve the tour group / VIP guest first. When Checking in, the receptionist requested the 2,000 THB deposit for incidental and didn't give any receipt for me but when Checking out she asked if where is the ticket for incidental deposit and take long time to search for documents to refund it to me without any apology or pacification. The breakfast line has few menu like salad, noodle, fried rice, eggs. Except two cons above the view from the room is excellent you can see the beach from the room ( I select sea view room) the pools are good and big enough for families to enjoy

Great hotel !”

Everything was fine, usually breakfast ends at ten but in that hotel eleven am . We requested for a late checkout, we got it ! The staff was very friendly and the view ..... amazing!!! Great value for money .

PERFECT LOCATION”

This is the second time we have stayed at Chanalai Garden Resort and would not hesitate to recommend it. Its location is perfect and the sea views are amazing. The staff are all incredibly helpful and always eager to assist. Special mention must be made of the Guest Relationship Manager, Kimberley Gevera, who goes the extra mile in ensuring the guests have a memorable stay.

Excellent Location in Kata Beach”

Nice few days stay , pool is fab with swim up bar! ,3 lots of happy hours at different times! Rooms spaceous and Ocean view great , we has issue with smell of drains in room but fair to management we were given free transportation to compensate! , overall a fabulous stay!

Great location, friendly staff, big room”

Stayed at the deluxe sea view room for 4 nights. The hotel is located 3 min walk to Kata beach, with plenty of cafes, restaurants and Family Marts located around the hotel. The staff were very friendly and helpful. The room is pretty big and the sea view is great. There are a lot of stairs to get to the rooms, so if you are an older traveller or have kids, I would recommend to ask for a room close to the lobby. There are two clean decent sized swimming pools and the breakfast buffet had a lot of choice.

Just what is needed. ”

Well equipped place with pool, gym and a good spread of breakfast. Good sea view from our room. Resort is just 1 min to the beach! Food options are readily available around. Taxi services always easily arranged. Service staff (Kimberly), was particularly thoughtful and always checking in to ensure our needs are met.

Great for the beach, not so much for when it rains.”

This hotel is a cluster of buildings interconnected with walkways and stairs. While it's great for that tropical feel, the downside is when it rains, there's no covered path to get from the lobby to the rooms. It was raining and windy when I arrived and by the time I got to my room, I was drenched despite the umbrella they lent me. (Rooms also have a couple of umbrellas for guest use for these occasions). Hotel food is pretty good and reasonably priced, and the beach is literally across the street. Not much to do in the immediate vicinity aside from some basic shopping and the beach. Room was very spacious and comfortable. The pool is beautiful and has a great view of the beach. Beach is okay, although it can be crowded. The staff is very welcoming and attentive.

Perfect Rating”

Staff are very friendly and accommodating especially the Filipino staff. The room is huge and the amenities are great. I requested for a surprise petals or balloons for my husband, but they didn't manage to do but they upgraded our room. I have only one not so negative comment rather something for improvement - The smell of the room when we arrived late at night. It was an old smell but i think this can be improved by investing in a room spray or something. Other than that, we've had the best stay in Phuket :) Will still definitely go back to Chenalai with my kids now that I know its a family friendly hotel :)