Chanalai Hillside Resort, Karon Beach
Superior Room - Bedroom Chanalai Hillside Resort, Karon Beach
Lobby Chanalai Hillside Resort, Karon Beach
Lobby Chanalai Hillside Resort, Karon Beach
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8.0
Excellent
/10
(290 reviews)See what guests said
See map
7.4
Very good
Location rating score
Very good location - 380 meters to the beach
Parking
FREE
  • Wat Suwankeereeket770 m
  • Karon Beach1.2 km
  • Karon Shopping Mall2.25 km
  • EAT. Bar & Grill2.28 km
  • James Fashion House2.29 km
  • Commemoration of Princess Mothers Stadium2.59 km
  • Phuket Simon Cabaret2.75 km
  • Dino Park Mini Golf2.87 km
  • Patong Football Club3.02 km
  • Sweet Lemongrass Massage3.02 km
  • Free Wi-Fi

    Chanalai Hillside Resort, Karon Beach

    10 Patak Road soi 24, Karon, Phuket, Thailand, 83100 - See map
    "Chanalai Hillside Resort is great for a relaxing spot outside of the craziness of Karon Beach."
    Eric - January 26, 2018
    Exceptional reputation
    Recommended by 88% of guests
    Excellent comfort
    8.6 room quality and comfort
    • Airport transfer

    • 380 meters to the beach

    • Free Wi-Fi in all rooms!

    • Air conditioning

    • Daily housekeeping

    Property ranking|Compared to 10,734 Phuket properties
    See all rankings
    Room comfort score
    8.6/10
    Cheapest price score
    Value for money score
    8.3/10
    Cleanliness score
    8.5/10
    Better than
    98
    %
    of Phuket properties
    Better than
    97
    %
    of Phuket properties
    Better than
    96
    %
    of Phuket properties
    Better than
    96
    %
    of Phuket properties
    Value for money8.3
    Distance to city center1 km
    Location rating7.4
    Nearest airportPhuket International Airport (HKT)
    Distance to airport28.2 km

    Rooms available at Chanalai Hillside Resort, Karon Beach

    8.6
    Excellent
    Room comfort & quality
    Deluxe Pool Access
    Deluxe Pool Access
    ...
    • Room size: 40 m²/431 ft²
    • Pool view
    • 1 king bed
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    Deluxe Pool View
    Deluxe Pool View
    ...
    • Room size: 40 m²/431 ft²
    • Pool view
    • 1 double bed or 2 single be...
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    Superior Room
    Superior Room
    ...
    • Room size: 36 m²/388 ft²
    • Pool view
    • 1 double bed or 2 single be...
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    Executive Club Ocean View
    Executive Club Ocean View
    ...
    • Room size: 40 m²/431 ft²
    • Partial sea view
    • 1 double bed or 2 single be...
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    Executive Room with Sea View
    Executive Room with Sea View
    ...
    • Room size: 40 m²/431 ft²
    • Balcony/terrace
    • 1 king bed
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    Single room - De Luxe - Pool View
    Single room - De Luxe - Pool View
    ...
    • Balcony/terrace
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    Twin/Double room - De Luxe - Same bedding as paren
    Twin/Double room - De Luxe - Same bedding as paren
    ...
    • Balcony/terrace
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    Single room - Superior - Budget
    Single room - Superior - Budget
    ...
    • Balcony/terrace
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    Twin room - De Luxe - Pool View
    Twin room - De Luxe - Pool View
    ...
    • Balcony/terrace
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    Triple room - De Luxe - Pool Access
    Triple room - De Luxe - Pool Access
    ...
    • Balcony/terrace
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    What people love about Chanalai Hillside Resort, Karon Beach

    • 9.6
      Exceptional
      Staff 

      "The staff was very helpful and the buffet breakfast was excellent."

      Joelle

      |

      August 3, 2018

    • 9.6
      Exceptional

      "Will definitely come back again."

      Timothy

      |

      October 17, 2016

    • 7.6
      Very good
      Location

      "We found it good value for money and an ideal location to walk to the beach, restaurants and bars."

      Katherine

      |

      November 21, 2016

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    More about Chanalai Hillside Resort, Karon Beach

    More about Chanalai Hillside Resort, Karon Beach

    6.0
    Review score

    "breakfast is good."

    Sandra

    |

    May 19, 2017

    An overview

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    What they offer

    10.0
    Exceptional
    Staff 

    "Staffs are very accommodating and friendly even if some spea..."

    Ria K.

    |

    August 11, 2017

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    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    Property's guest policies

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    Some helpful facts

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    Reviews of Chanalai Hillside Resort, Karon Beach from real guests

    Provided by verified guests of Agoda
    Agoda Reviews (290)Booking.com Reviews (720)
    8.0
    /
    10
    Cleanliness8.5
    Facilities7.8
    Location7.4
    Room comfort and quality8.6
    Service8.2
    Value for money8.3
    Rating
    9+ Exceptional (70)
    8-9 Excellent (46)
    7-8 Very Good (54)
    6-7 Good (17)
    <6 Below Expectation (39)
    Time of the year
    Mar - May (47)
    Jun - Aug (33)
    Sep - Nov (49)
    Dec - Feb (97)
    All languages
    All guests (290)
    All room types

    Show reviews that mention 

    Showing 226 verified guest comments
    12345
    4.0
    john from United States
    Couple
    Deluxe Pool View
    Stayed 3 nights in March 2019

    Not important after checking in ”

    Housekeeping services is the worst. First day you check in everything is there for you. Second day you are out all day and room not clean at 4 pm. Have to ask for cleaning, have to ask for new bedding. Don't refill the small items such as soaps ,ear buds, etc. Again the next day have to call for cleaning. They give us badly stained sheet and comforter covers and they try not changing the linens only tuk in. When ask why I have to keep calling for room clean they say that have to do check out first before clean my room. I say that I have Paid for my room every day. I should still be important and have room clean when they are there and not have to chase and watch them clean my room and make sure they change linens. Never once refill small items in 3 day stay. A POOR managed housekeeping. Never experienced the lack of attention for a guest staying in the hotel. Should be a 6.5 rating not in the 8s.

    Reviewed March 31, 2019

    Dear john, I appreciate your feedback this is definitely not the experience we want you to have when staying with us! Your feedback will help us improve our operation esp. Housekeeping team. Your comments will be shared with our team, and it's through comments such as yours that we're able to improve. Thanks again for your time. Yours, Nittaya Supho General Manager

    Responded July 03, 2019
    Chanalai Hillside Resort, Karon Beach
    5.2
    Roy from Canada
    Couple
    Superior Room
    Stayed 2 nights in March 2019

    Too many issues and horrible tasting buffet breakfast”

    We knew this hotel was a bit out of the way which we didn't mind the walk. However there are few pros and many come. Pros....welcoming us was great. Gave us drink (gross) and ice cream. Nevertheless it was a thoughtful gesture. 2.Some staff members were very polite. Cons 1. The bathroom area was nice but couldn't enjoy it as they used a cheap kind of have. The smell was so strong as it affected our eyes. Figured we would come back later and the smell would dissipate. Nope. Present this issues to the front desk and they didn't do anythi g. I asked them to pass this information to their manager and we still haven't heard from them. I just thought it was poor class. Unfortunately we had to stay for another night. 2. The buffet breakfast. Many choices but the quality of food was horrible. The taste was unbelievably bland. They seriously need to retrain the chef there.i have been to many hotels and this breakfast was the worst. It s such a shame knowing thai food is amazing

    Reviewed March 11, 2019

    Dear Roy, I'm sorry to heard that your stay did not meet your expectations. All of your comments have been taken up with our team for improvement and all issue that you address is very valuable for us. We sincerely apologize for this unpleasant experience and hope that you could give us another opportunity to serve you again at Chanalai Hillside resort. Yours, Nittaya Supho General Manager

    Responded July 03, 2019
    Chanalai Hillside Resort, Karon Beach
    8.4
    Excellent
    Todd from United States
    Business traveler
    Superior Room
    Stayed 3 nights in March 2017

    Nice & Clean Budget Hotel”

    Overall, this is a very good budget type hotel. The rooms are spacious and clean. Staff are very friendly and helpful. The only negative is the internet. Its up & down, but often so slow that its not usable. My first visits a year or two back, the internet was pretty fast, but now they are nearly full most of the time and there are too many users for the internet connections they have. It often slows down to an unusable point and I'm forced to buy cellular internet packages to get anything done. I hope the management is reading this review and takes action to get better internet bandwidth or more connections to cover all 3 buildings.

    Reviewed March 28, 2017

    Dear Todd, We appreciate you taking the time to provide us the feedback about your stay. We are very sorry to hear that some aspects throughout your stay did not meet your expectations. This is certainly not the experience we hoped you would have with us. Please note that been passed to our Management Team and internet issue had solved properly. We do hope you will give us another chance as we will definitely improve our services. Yours, Nittaya Supho

    Responded July 04, 2019
    Chanalai Hillside Resort, Karon Beach
    8.0
    Excellent
    Todd from United States
    Business traveler
    Superior Room
    Stayed 1 night in January 2017

    Nice Hotel, but Internet Unusable!”

    I have stayed in the Chanalai Hillside Resort many times and always found it to be a good value and very clean hotel. The internet always worked very well until high season. Now the speed is so SLOW that its basically unusable. I had to purchase a 3G/4G cellular data package to even manage simple email activities. Management needs to either increase the bandwidth or better yet, install separate internet service lines for each of the 3 buildings to handle the volume of guests. Overall, I like the place but hope the management reads this comment and takes action to correct the problem.

    Reviewed January 23, 2017

    Dear Todd, Thank you for taking the time to provide this feedback with us. We are glad you enjoyed your stay and experience. Your comment on internet issue, recently we have completed the new wifi system and we look forward to seeing you again soon! Yours, Nittaya Supho

    Responded July 04, 2019
    Chanalai Hillside Resort, Karon Beach
    9.6
    Exceptional
    jens from Denmark
    Family with teens
    Superior Room
    Stayed 5 nights in October 2016

    Amazing Pool and Staff ”

    I been travel in Thailand for 15 years and this hotel is by far the best i ever stayed at. The staff will do everything for make everything perfect and the pool speak for itself. Amazing. And the breakfast buffet is so huge and you can get your food fresh made. The internet was not so good the first days, but after they made the LAN in room work, its the strongest internet i ever had in Thailand. I will never stay other places in Phuket in the future. First class

    Reviewed October 23, 2016

    Dear Jens, Thank you for taking a moment to write with us a review here on Agoda.com. It's been our great pleasure having you here and we are glad that you enjoyed your stay with us. Thank you and we look forward to welcome you here again in the future. Sincerely yours, Saichol Intawong

    Responded July 04, 2019
    Chanalai Hillside Resort, Karon Beach
    10.0
    Exceptional
    RICARDO from Guatemala
    Family with young children
    Superior Room
    Stayed 14 nights in December 2015

    Best hotel experience in my life!!”

    Customer service, breakfast, location

    The best experience that we have had in Phuket and Thailand for that matter! The staff is just amazing! They went far and beyond to make sure that my family, especially my two young boys (ages 7 and 0.5 yrs old) were having the time of their life. The rooms were very comfortable, at the beginning I thought the beds were going to be too hard for me, but in our two week stay there, I did not have any problems with them, I was able to sleep well. The brekfast buffet is a must!! Great array of southeast asian and western items, so many great fresh fruits as well. Here is where I began experiencing their great customer service, the first day, my wife and kids were so tired, that they were about to miss the breakfast buffet hours, I though i would get some bread or fruits to the room so they could eat something after the buffet closed (many hotels will not allow you to do this) so I asked the staff if that was ok, and their response was beyond amazing!! They began collecting food items such as bread, omelettes, yogurt, fruits, juices, cereal, coffee, etc. put them in several plates on a tray and took those to the room so my wife and kids could eat and not miss breakfast. I was simply shocked at their great service!! The two staff members were simply amazing with our family, they did everything thwy could to make us comfortable, giving us great recommendations about the local beaches (Karon and Kata), they were everyday with a smile trying their best to make us feel fine. The only thing that we did not like much is that it seems that this is a stop hotel for many Chinese tour buses, and some of the guests (not all) were smoking in their rooms (and then you could smell it in the corridors and a little bit in the bedroom), and sometimes they will slam the doors as well. But in any case, these minor things would not overshadow the best hotel experience that we have had in Southeast Asia. They are simply great! We want to comeback next year!

    Reviewed January 01, 2016

    Dear Ricardo, Thank you for taking the time to provide this feedback with us. We are glad you enjoyed your stay and experience. We look forward to seeing you again soon! Sincerely yours, Saichol Intawong

    Responded July 04, 2019
    Chanalai Hillside Resort, Karon Beach
    7.6
    Very good
    Qian from United States
    Business traveler
    Superior Room
    Stayed 3 nights in November 2018

    eh”

    pros - - if you get a swimming pool view, you can get in the pool once you open your balcony door - quick walk to karon beach cons - - some roaches - internet requires no password. basically, they tell you you can log on to chanalai hillside without a pw but the internet is so awful, you can't even sign on

    Reviewed November 07, 2018

    Dear Qian I appreciate your feedback this is definitely not the experience we want you to have when staying with us! Your feedback will help us improve our internet which we recent invest in Wifi system. Your comments will be shared with our team, and it's through comments such as yours that we're able to improve. Thanks again for your time. Yours, Nittaya Supho

    Responded July 03, 2019
    Chanalai Hillside Resort, Karon Beach
    8.0
    Excellent
    Mary from Ireland
    Couple
    Deluxe Pool Access
    Stayed 10 nights in February 2019

    nice ”

    nice hotel , omlette man over worked, too much ed sheeran playing

    Reviewed April 18, 2019

    Dear Mary , Many thanks for your kind review and for choosing to stay with us. Your compliments are much appreciated. Your comments on the omelette man and ed Sheeran are noted and we hope to have the pleasure of welcoming you again soon. Yours, Nittaya Supho General Manager

    Responded July 03, 2019
    Chanalai Hillside Resort, Karon Beach
    9.6
    Exceptional
    Joelle from United States
    Couple
    Superior Room
    Stayed 2 nights in July 2018

    High value for cost.”

    The staff was very helpful and the buffet breakfast was excellent. We enjoyed our room. Room service food could have been better. The food arrived cold and the portions were small. Pool is very nice but there is no gym facilities. Rent motorbike for 250 baht a day across the road, the lady Ninne is very sweet and honest.

    Reviewed August 03, 2018

    Dear Joelle, Thank you for taking the time to provide this feedback with us. We are glad you enjoyed your stay and experience. Your comments on cold food is noted and will be shared to our chef for improvement. We look forward to seeing you again soon! Yours, Nittaya Supho

    Responded July 03, 2019
    Chanalai Hillside Resort, Karon Beach
    10.0
    Exceptional
    Eric from United States
    Couple
    Deluxe Pool Access
    Stayed 4 nights in January 2018

    Nice Quiet Hotel - Off the Beaten Path”

    Chanalai Hillside Resort is great for a relaxing spot outside of the craziness of Karon Beach. It is an easy walk to the little beach town, or you could also grab a cab as there are a few spots to pick one up when you walk out. We had a poolside room, which was great for just jumping in to take a swim whenever you want. The breakfast here is great! There is a wide selection and everything was very good. We had drinks by the pool for happy hour one evening and that was nice too. If you don't mind being directly on the beach, this is a nice spot.

    Reviewed January 26, 2018

    Dear Eric, Thank you for taking the time to provide this feedback with us. We are glad you enjoyed your stay and experience. We look forward to seeing you again soon! Yours, Nittaya Supho

    Responded July 03, 2019
    Chanalai Hillside Resort, Karon Beach
    10.0
    Exceptional
    Ria from Philippines
    Family with young children
    Superior Room
    Stayed 1 night in August 2017

    nice place”

    nice place even if you are with a toddler. my son loves the pool so much. staffs are very accommodating and friendly even if some speaks very little English. we had a very nice and clean room in a very reasonable price! will definitely stay here again if im going back In Phuket =)

    Reviewed August 11, 2017

    Dear Ria, Thank you for taking the time to share your kind feedback with us regarding your recent stay at Chanalai Hillside Resort. We are pleased to know that you are delighted with your stay with us. We have noted on your positive comment. We will certainly look forward to welcoming you back here again on your next visit to Phuket. Sincerely yours, Saichol Intawong .

    Responded July 04, 2019
    Chanalai Hillside Resort, Karon Beach
    8.8
    Excellent
    Scott from United States
    Family with young children
    Superior Room
    Stayed 9 nights in June 2017

    Pleasantly surprised...Great Hotel”

    First off, single dad with 2 young boys visiting Phuket for the first time, we stayed for 10 days. Hotel and room were exactly like the pictures (poolside room). Hotel is well maintained, great staff, both rooftop and ground pool were clean and maintained. Breakfast was adequate enough and had a variety of choices. I highly recommend the poolside room, so convenient if you have kids, I only wish they had a childproof lock on the sliding door leading to the pool balcony (we swam 4 hours a day). Transportation in that area is expensive, be ready to rent a scooter during your stay. Otherwise, getting around is too difficult (2 young boys). Two very good (Anne House & Sabaijai) and affordable restaurants near the hotel (150m away). Karon beach has large waves, while kata beach, not too far away, is more suitable for youngsters. Overall, I would definitely go back to this hotel. Highly recommended for families and large groups.

    Reviewed June 29, 2017

    Dear Scott, Thank you for staying at Chanalai Hillside resort and for taking the time to write about your stay with us. We are delighted that you were able to have an overall exceptional experience and glad to hear that you enjoyed it. We hope to you soon again and hosting you in near future. Sincerely yours, Saichol Intawong

    Responded July 04, 2019
    Chanalai Hillside Resort, Karon Beach
    9.2
    Exceptional
    kurtis from United Kingdom
    Couple
    Superior Room
    Stayed 3 nights in May 2017

    Exceptional”

    Very nice hotel,. 5 minute walk from beach,. friendly staff who will try and help at all times (partner had headache so a member of staff offered to walk and show me the way to local drug store) ,. good food, nice pool and great rooms :) would stay again

    Reviewed June 15, 2017

    Dear kurtis, Thank you for taking the time to provide this feedback with us. We are glad you enjoyed your stay and experience. We look forward to seeing you again soon! Yours, Nittaya Supho

    Responded July 04, 2019
    Chanalai Hillside Resort, Karon Beach
    8.4
    Excellent
    Elly from Australia
    Couple
    Superior Room
    Stayed 4 nights in January 2017

    Best Location ever in Phuket”

    I stayed here with my partner for our first 4 nights in Phuket and then moved to a "quieter" area for the last 3 nights which we regretted greatly. Chanalai Hillside was in a perfect location only 10-15 minutes walk from the beach and shopping. The hotel is in a quiet area of Karon however there is small restaurants and massage parlors close by. The staff were okay but this didn't matter as we did not spend that much time at the hotel. If you want to explore Karon and also have the option of heading to Patong then Chanalai is the perfect place.

    Reviewed January 27, 2017

    Dear Ell, Thank you for taking the time to provide this feedback with us. We are glad you enjoyed your stay and experience. We look forward to seeing you again soon! Yours, Nittaya Supho

    Responded July 04, 2019
    Chanalai Hillside Resort, Karon Beach
    7.6
    Very good
    Todd from United States
    Business traveler
    Superior Room
    Stayed 2 nights in January 2017

    Clean Hotel. Internet SLOW!!”

    Very nice and clean hotel. Great location on quiet small road, but only 5-10 minutes walk to the beach and downtown. Internet speed is painfully slow!! If you need good internet connection, this is not the place.

    Reviewed January 24, 2017

    Dear Todd, Thank you for taking the time to provide this feedback with us. We are glad you enjoyed your stay and experience. Your comment on internet issue, recently we have completed the new wifi system and we look forward to seeing you again soon! Yours, Nittaya Supho

    Responded July 04, 2019
    Chanalai Hillside Resort, Karon Beach
    8.0
    Excellent
    Lindsay from United States
    Couple
    Superior Room
    Stayed 4 nights in January 2017

    Good value”

    The price was right for this hotel. The staff was friendly but did not go out of there way for you. The facility was clean but did not have much ambiance. Did really enjoy the location of the hotel. Short walk to Karon Beach and restaurants and short taxi ride to Patong Beach. Most of all hotel was quiet.

    Reviewed January 14, 2017

    Dear Lindsay, Thank you for taking the time to provide this feedback with us. We are glad you enjoyed your stay and experience. We look forward to seeing you again soon! Yours, Nittaya Supho

    Responded July 04, 2019
    Chanalai Hillside Resort, Karon Beach
    7.6
    Very good
    Chi from China
    Group
    Superior Room
    Stayed 1 night in December 2016

    Good value for the price”

    For the price you pay, the hotel is good value with really good swimming pool The staff were nice and helpful. Hotel manager gave us a complimentary fruit basket when they couldn't resolve my problem. Location is a bit away from city center and the beach

    Reviewed January 06, 2017

    Dear Chi, Thank you for taking the time to provide this feedback with us. We are glad you enjoyed your stay and experience. We look forward to seeing you again soon! Yours, Nittaya Supho

    Responded July 04, 2019
    Chanalai Hillside Resort, Karon Beach
    9.6
    Exceptional
    Supeeres from Thailand
    Couple
    Deluxe Pool View
    Stayed 2 nights in November 2016

    Excellent facilities ”

    We got a deluxe pool access. The room is amazing for 2,000 THB / night. The staff was very helpful and prompt with email inquiry. It is 10 minutes walk from the beach, very accessible awhile offering you some peace. Couldn't ask for a better weekend.

    Reviewed November 14, 2016

    Dear Supeeres, Thank you for taking the time to provide this feedback with us. We are glad you enjoyed your stay and experience. We look forward to seeing you again soon! Sincerely yours, Saichol Intawong

    Responded July 04, 2019
    Chanalai Hillside Resort, Karon Beach
    8.4
    Excellent
    Frances from United States
    Group
    Superior Room
    Stayed 1 night in October 2016

    Beautiful but near construction ”

    We found a great last minute deal and it was totally worth it. The room was nice, clean, pretty setting with a nice view of the pool. There was construction on either side so it wasn't nice to sit on the balcony but that's okay. It was about a 10-15 min walk from beach which wasn't bad and was quiet at night. Air con was nice, tv was a bonus, hotel was safe. No complaints really.

    Reviewed October 31, 2016

    Dear Frances, Thank you for taking the time to provide this feedback with us. We are glad you enjoyed your stay and experience. We look forward to seeing you again soon! Sincerely yours, Saichol Intawong

    Responded July 04, 2019
    Chanalai Hillside Resort, Karon Beach
    9.2
    Exceptional
    Dean from United Kingdom
    Couple
    Superior Room
    Stayed 2 nights in October 2016

    Well worth a stay”

    Very clean. very friendly staff, modern hotel with good facilities. Buffet breakfast superb. Car parking on public road outside. Unusual for Thailand that no spray to use with toilet in bedroom For a 4 star hotel strange for beer to be sold in cans and quite expensive as was the lunch/evening meals quite. Pluses outweigh the negatives.

    Reviewed October 29, 2016

    Dear Dean, Thank you for taking the time to provide this feedback with us. We are glad you enjoyed your stay and experience. We look forward to seeing you again soon! Sincerely yours, Saichol Intawong

    Responded July 04, 2019
    Chanalai Hillside Resort, Karon Beach
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    Chanalai Hillside Resort, Karon Beach
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    • Very good location
    • Karon Beach