Charm Boutique Hotel & Spa

Charm Boutique Hotel & Spa

1B To Tich street, Hang Gai, Hoan Kiem District, Hanoi, Old Quarter, Hanoi, Vietnam, 70000
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Superior (Window) Charm Boutique Hotel & Spa
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     Charm Boutique Hotel & Spa
     Charm Boutique Hotel & Spa
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     Charm Boutique Hotel & Spa

    Guest reviews

    8.6
    Excellent
    /10
    (870 reviews)See what guests said
    9.2
    Exceptional

    "The best part of the hotel are the staff, and location."

    Glenn

    -

    December 8, 2018

    9.5
    Exceptional room comfort and quality
    Recommended by 83% of guests

    Property highlights

    • Airport transfer

    • Located in heart of Hanoi

    • Currency exchange

    • Free Wi-Fi in all rooms!

    This property is in high demand!Last booked 4 hours ago
    Exceptional
    Location
    9.2
    See map
    Exceptional location - Inside city center
    Popular neighborhood
    Nearby
    Popular
  • Vietnamese Craft - Guild30 m
  • Thang Long Art Gallery40 m
  • Green Palm Gallery50 m
  • Phuc Loi Shop50 m
  • Chie Design60 m
  • Thang Long Gallery60 m
  • Jazz Club Minh60 m
  • Ngoc Hien Silk60 m
  • Tan My Design60 m
  • Silk silk70 m
  • Value for money8.5
    Distance to city center0 Km
    Location rating9.2
    Nearest airportGia Lam Airport (VVGL)
    Distance to airport4.1 km
    Select your room
    9.5
    Exceptional
    Room comfort & quality
    Family City View
    Family City View
    ...
    • Room size: 45 m²/484 ft²
    • City view
    • 2 double beds and 1 sofa be...
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    Suite Balcony Lake View
    Suite Balcony Lake View
    ...
    • Room size: 35 m²/377 ft²
    • Lake view
    • 1 double bed
    Enter dates to see prices
    Family Connecting Rooms
    Family Connecting Rooms
    ...
    • Room size: 35 m²/377 ft²
    • City view
    • 1 double bed & 1 double bed
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    Deluxe City View
    Deluxe City View
    ...
    • Room size: 25 m²/269 ft²
    • City view
    • 2 single beds and 1 double ...
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    Superior (Window)
    Superior (Window)
    ...
    • Room size: 18 m²/194 ft²
    • Shower
    • 2 single beds and 1 double ...
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    Two Connecting Double Rooms with City View
    Two Connecting Double Rooms with City View
    ...
    • Room size: 40 m²/431 ft²
    • Shower
    • 2 king beds
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    Standard Room
    Standard Room
    ...
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      Family Room Shared Bed
      Family Room Shared Bed
      ...
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        Deluxe Room
        Deluxe Room
        ...
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          Family Room
          Family Room
          ...
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            What people love about the property

            • 8.8
              Excellent

              "Our host Anne was of great help"

              Cathie

              |

              December 30, 2018

            • 10.0
              Exceptional

              "Especially, reception staff were awesome kindness to me and my collegues, they always solved all situation that it happended in Hanoi."

              LIM

              |

              January 11, 2019

            • 10.0
              Exceptional

              "Appreciate all the service and I am going to make a reservation this hotel again!"

              LIM

              |

              January 11, 2019

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            More about Charm Boutique Hotel & Spa

            More about Charm Boutique Hotel & Spa

            8.8
            Excellent

            "Staff are hospitable."

            Jofferson

            |

            January 14, 2019

            An overview

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            What they offer

            8.0
            Very good

            "The receptionist is very good in service for all of us."

            Sumiaty

            |

            December 1, 2018

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            Nearest essentials

            Distances shown are straight-line distances on the map. Actual travel distances may vary.
            Show less

            What to eat nearby

            Vietnamese cuisine
            Vietnamese cuisine
            Hoa Beo
            20 m Vietnamese
            RockBilly Restaurant
            40 m Vietnamese
            Pho Ga 26
            80 m Vietnamese
            American cuisine
            American cuisine
            Gecko Cheap and Cheerful Restaurant
            180 m American, Asian, Bar
            Le Palmy Restaurant
            210 m American, Eastern European, Vietnamese
            Jalus vegan kitchen & cafe
            220 m American, Asian, Cafe
            Asian cuisine
            Asian cuisine
            Green Mango
            80 m Asian, Fusion, Gluten Free
            Le Tonkin Vietnamese Restaurant
            90 m Asian, Vegetarian, Vietnamese
            Cau Go Vietnamese Cuisine Restaurant
            100 m Asian, Vietnamese

            What's nearby

            Distances shown are straight-line distances on the map. Actual travel distances may vary.
            Show more

            Property's guest policies

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            Some helpful facts

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            Real reviews from real guests

            Agoda Reviews (870)Booking.com Reviews (917)
            8.6
            /
            10
            Cleanliness8.4
            Facilities7.7
            Location9.2
            Room comfort and quality9.5
            Service9.0
            Value for money8.5
            Provided by verified guests of Agoda
            All languages
            All guests (870)
            All room types

            Show reviews that mention 

            Showing 547 verified guest comments
            12345
            10.0
            Exceptional
            Elizabeth from United States
            Couple
            Deluxe City View
            Stayed 3 nights in December 2018
            Great stay!”
            We had a great stay at the Charm Boutique. The rooms are quite small but have everything you need for your basic stay. The staff was nice but the hotel was a little hard to find because it was on a small side street. We were able to walk everywhere from this location and had good dining and shopping close by. Decent breakfast.
            Reviewed February 07, 2019
            8.8
            Excellent
            Winela from Taiwan
            Solo traveler
            Superior (Window)
            Stayed 9 nights in February 2019
            Excellent”
            I really enjoyed my stay there and the rooms are quite nice. Perfect location which is in the heart of Old Quarters, Hanoi. There are lots of supermarkets, souvenir shops, breakfast shops and other restaurants nearby. How convenient! The staff at Charm Boutique are warm and welcoming. They try their very best to make your stay there as comfortable as possible and they're always willing to assist! :)
            Reviewed February 22, 2019
            8.4
            Excellent
            Ye from Singapore
            Group
            Deluxe City View
            Stayed 1 night in December 2018
            Excellent location, small hotel”
            We stayed there for 1 night on the day of arrival before going on to halong bay cruise. The location is the best which is within walking distance to night market and the lake. The staff are friendly and helpful as well. The hotel doesn't have lift-access for 6th and 7th floor rooms so you have to take the lift to level 5 and climb the stairs which is not that convenient for elderly travellers. The rooms are quite spacious but the hotel itself is small so there are only two rooms per floor. Breakfast area is also small and the choices are limited. However, you can order from their hot-menu (included in the breakfast - no extra charges). Overall, it's a good value for money choice with an excellent location.
            Reviewed January 02, 2019
            9.2
            Exceptional
            Glenn from Philippines
            Couple
            Superior (Window)
            Stayed 4 nights in December 2018
            Great location, great staff”
            Facilities are good and working well, but it could use some improvements. The best part of the hotel are the staff, and location. The breakfast is great also. I heard they offer tours, but we reserved ours in Klook. Overall it is a good hotel, good experience.
            Reviewed December 08, 2018
            8.4
            Excellent
            Nicholas from New Zealand
            Couple
            Superior (Window)
            Stayed 1 night in November 2018
            Great Value a Convenient Location”
            If only the A/C worked in room 308 it would have been the best place we've stayed in the old quarter for the price we paid. Other than the A/C issue, the bed was comfy, water pressure solid, big enough room to be comfortable for the night (if you have a large suitcase might be a bit small, we had 2x 40L backpacks), breakfast selection was interesting although we ate outside and came back for fruit & yogurt, WiFi reception was good and responsive. We'll probably stay here next time if there is a great deal on Agoda and just avoid room 308.
            Reviewed November 30, 2018
            9.6
            Exceptional
            Susan from Australia
            Solo traveler
            Superior (Window)
            Stayed 6 nights in November 2018
            Great location and staff”
            This was a very last minute booking as Agoda and Ancient Lane hotel had really messed up their communication. I was a little concerned about booking this hotel but it worked out perfectly. It is really well located a few minutes walk to the lake where so much happens but also good shopping directly across the road for jackets and bags with better prices than most and lovely staff. Breakfast each morning was great and a fresh omelette was on offer, soup, fruit and more. Staff speak good english and cannot do enough for you. Bed is comfortable and has a separate bathroom. Was very happy here.
            Reviewed November 22, 2018
            10.0
            Exceptional
            Sally from Australia
            Solo traveler
            Stayed 1 night in November 2018
            Can't fault it”
            I stayed here for one night on two separate occasions. I honestly can't fault this hotel and I generally don't hold back if I'm unhappy. The rooms a great, with comfortable beds (yet on the hard side) and soft pillows. The hotel is clean and very modern and the staff bend over backwards to help you. The location is just a few minutes walk to the lake and the street that the hotel is in has considerably less traffic in it than the surrounding streets. Breakfast is adequate with an egg dish option, pastries, cereal, fruit and yogurt. I'd definitely stay here again.
            Reviewed November 12, 2018
            8.8
            Excellent
            Tiang from Malaysia
            Solo traveler
            Superior (Window)
            Stayed 1 night in October 2018
            Friendly & courteous staff”
            The Standard room at rear of building was in run-down condition with poor phone line and wi-fi signal. Front-desk was rather kind re-allocate a single room for me at the front of building . Very near for sightseeing, savoring spectrum of local food - few steps away from Hoan Kiem lake and public road transport.
            Reviewed October 20, 2018
            8.4
            Excellent
            Nicholas from New Zealand
            Couple
            Superior (Window)
            Stayed 2 nights in August 2018
            Excellent”
            A great wee hotel. We were welcomed with drinks and fruit. The room was clean and bright, and the air con was great! The location was very good, right in the heart of the Old Quarter / walking distance to everything. The staff were very friendly and helpful. The breakfast was ok, nothing to write home about, but satisfying. Would stay here again!
            Reviewed September 12, 2018
            9.6
            Exceptional
            Bárbara from Chile
            Family with teens
            Family City View
            Stayed 2 nights in September 2018
            incredible staff”
            city view: not to much being honest, just the little street where the hotel is located. very good breakfast, very clean, comfy beds. everyday free water. all good!! my parents were happy with the stay. and amazingly located!!
            Reviewed September 09, 2018
            9.6
            Exceptional
            Daniel from Philippines
            Group
            Family City View
            Stayed 4 nights in February 2019
            Exceptional”
            Location was very good, near everything. The breakfast was great and the manager was friendly and eager to help us
            Reviewed February 13, 2019
            9.2
            Exceptional
            Tan from Malaysia
            Group
            Family City View
            Stayed 4 nights in January 2019
            Amazing and worth of money”
            The hospitality here is amazing. Staffs are super attentive and they made it to a point to remember all our names. Big shoutout to Vivian! The location is pretty strategic and most eateries are within walking distance. In any case, Grab is very affordable in VN so no worries. Cleanliness of the room can be improved in terms of the bathroom. There was some ants crawling around but we couldn’t find the nest lol. Overall value for money and worth the stay.
            Reviewed January 16, 2019
            10.0
            Exceptional
            LIM from South Korea
            Business traveler
            Superior (Window)
            Stayed 1 night in January 2019
            Awesome, kind staff!!”
            I stayed Hanoi as a business trip during one week, There was quite good service and kindness made me happy and felt comportable. Especially, reception staff were awesome kindness to me and my collegues, they always solved all situation that it happended in Hanoi. Appreciate all the service and I am going to make a reservation this hotel again!
            Reviewed January 11, 2019
            10.0
            Exceptional
            Sarah from France
            Couple
            Superior (Window)
            Stayed 3 nights in December 2017
            Fabulous location”
            The Lady at the front desk was absolutely fabulous and so helpful! Her English was also amazing considering the country. I would definitely recommend this place to a friend or would come back to it. The hotel is also close to the Water Puppet Show which is a must see!
            Reviewed July 24, 2018
            9.2
            Exceptional
            Angela from Vietnam
            Couple
            Deluxe City View
            Stayed 4 nights in July 2018
            Location great”
            New Zealand reviewer Location is really good !! Close to everything. They are very happy to organise tours and help direct you.This Hotel is a great choice for price and what you get. Room size great, clean. Breakfast had a good basic selection for all. Very nice and helpful staff. We didn't really get to see the staff a lot. We used the door by our lift out to the street. We did wonder how they facilitate who goes in and out through this door?? This would be one reason we may not rebook; safety of luggage being stored and who is accessing rooms. Unfortunately our first impressions were not so good. After a long flight the reception we received from the young pregnant woman was very abrupt and far from welcoming. To ourselves and two others checking in. We were made to wait to check in to our room. If the 4 nights had not been paid for already, we would have walked out to another Hotel. The other staff compensated her attitude; hence why we would still overall recommend.
            Reviewed July 22, 2018
            10.0
            Exceptional
            Amanda from Malaysia
            Couple
            Superior (Window)
            Stayed 1 night in June 2018
            Exceptional. 👍❤️”
            There nothing not to love about this hotel. A very strategic location in the old quarter, you can find local market just a mere walking distance. Staffs here were so kind, friendly and very helpful especially huan, Andy and this short black hair girl. (couldn't really pronounce her name). We even have a welcome drink and cold towel to refresh while waiting for check in. They were kind enough to upgradeour our roon as well. And the room is very clean and well maintained. As for the breakfast, the food was amazing delicious. Choices of western and local delicacies both are great and superb. Really would come and stay here again for sure in the future..Keep up the good work guys!!
            Reviewed June 30, 2018
            8.4
            Excellent
            Reiner from Philippines
            Couple
            Deluxe City View
            Stayed 3 nights in May 2018
            Friendly staff. Good choice of hotel. Value for money.”
            We had a good stay at the hotel. Centrally located to the Old Quarter. Room is big enough for couples. We requested for a quiet room. Staff are friendly and accommodating. Value for money. Although there was an incident that we booked for a Hotel transfer from the Airport. Our flight arrived on time, but when we get to the Arrival Hall there was no one to picked us up. We waited but then we have no choice we get our own transportation. When we arrived at the hotel, the manager namely ‘Andy’ was apologetic about the incident. It was all good afterwards. Free Breakfast. It was good, they have hot menus to choose from. Although the breakfast time starts at 6:30AM, we noticed that when you arrived on time, the buffet trays are not yet available, specially the coffee. You have to wait for 20mins before they tell you that it’s ready. If you are in a hurry (eg: for a tour, early flight) you can’t eat properly coz you need to hurry up. But overall, it was okay. Would still recommend!👍🏼
            Reviewed May 30, 2018
            Dear Ms/Mr. Reiner, Thank you very much for your stay as well as your time to review us here. We really appreciate your feedback as it is important for us to know what is happening at our property. For sure, we will have a serious look at these matters and we will improve these right away. Once again, thank you very much and we do hope that we will have a chance to see you back here soon! Best regards, Andy
            Responded June 02, 2018
            Charm Boutique Hotel & Spa
            10.0
            Exceptional
            Rebecca from United States
            Family with teens
            Deluxe City View
            Stayed 1 night in December 2017
            Great Location ”
            I enjoyed staying at this hotel. The location is great as it is convenient to the shopping areas around old French quarter. Plenty of restaurants around and walking distance to the lake. The staff were wonderful and very helpful.
            Reviewed May 18, 2018
            8.0
            Excellent
            Simple from Singapore
            Couple
            Superior (Window)
            Stayed 1 night in March 2018
            Friendly staff, good breakfast and location”
            Staff was very friendly. However, our room was located on the highest floor, which required us to take the lift and climb some stairs. The breakfast was good with some options of freshly made dishes. Located in the old quaters.
            Reviewed April 10, 2018
            4.4
            WONG from Malaysia
            Family with young children
            Family City View
            Stayed 2 nights in February 2019
            OLD BUILDING WITH OLD FURNITURE ”
            The room toilet glass door is installed one side and one side nothing closed/off with leave it. After shower time toilet floor will wet. The room bed and TV table is broken with old state. Breakfast is simple have 1-3 only, we breakfast 10am meals finish will not add. Only fruits & drink will add. Location is walking distance to 50m Circle shop (24 hour 7-11) and 1.3km to Quarter lake. Customer service is very GREAT and friendly, others facilities not recommend.
            Reviewed February 14, 2019
            Dear Mr/Ms Thank you very much for your staying and your reviews about our services. It never rain, it pour. We a very sorry about toilet glass door. it got problem from our last guest stayed so we had to change a new one but they need more than 1 day to make that. I am sorry that our receptionist did not inform that when you check in . We could not arrange other room for you because our hotel was fully booked on that day. But I hope that you mentioned to our team that problem when you stayed with us so we could fix the problem. We even could move you to our sister hotel to make sure that you were happy, but unluckily you did not say any thing until now and we got no chance to fix. We are sorry also about table with old state which we have never got bad comment about it before you. And about breakfast which start from 6:30 and finish at 10:00 in our policy and always got more than 7 meals in our menu. Please understand for us. All the best to you and your family! Charm Team.
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            Charm Boutique Hotel & Spa
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            Experiences on Agoda. Because your room is just the beginning.

            • Exceptional location
            • Old Quarter
            • Hanoi Railway Station is within 1.32 km