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Charm Boutique Hotel & Spa
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9.0 Excellent guest rating
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"Great hotel, centrally located in the Old Quarter. Staff wer..."

RobertUnited States
Bathroom
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9.4 Exceptional location
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9.4Location

Charm Boutique Hotel & Spa

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Excellent
Based on 372 reviewsSee what guests said
9.0
93% would recommend to a friend
  • 1.3 kilometers to public transportation

  • Heart of the City

  • Free Wi-Fi in all rooms

  • Air conditioning

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Room choices
Family City View
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  • City view
  • 40 m²/431 ft²
  • 2 double beds and 1 sofa be...
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Suite Balcony Lake View
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  • Lake view
  • 30 m²/323 ft²
  • 1 double bed
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Family Connecting Room
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  • City view
  • 35 m²/377 ft²
  • 1 double bed
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Deluxe City View
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  • City view
  • 23 m²/248 ft²
  • 2 single beds and 1 double ...
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Single Room with Balcony
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  • 10 m²/108 ft²
  • Shower
  • 1 single bed
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Standard Double Room
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  • No view
  • 18 m²/194 ft²
  • 1 double bed
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Superior (Window)
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  • No view
  • 18 m²/194 ft²
  • 2 single beds and 1 double ...
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Verified guest reviews

Agoda Reviews (372)
Filter by guest type:
Cleanliness9.0
Facilities8.0
Location9.4
Room comfort and quality9.5
Service9.3
Value for money8.8
Provided by verified guests of Agoda
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Showing 276 verified guest comments
12345
7.2
yannick from China
Couple
Superior (Window)
Stayed 2 nights in November 2017
Very good
Pros: - Nice location - Clean (clean towels everyday) - Excellent breakfast (delicious springrolls but not every morning) - English speaking receptionists - Nice and kind staff Cons - Hot shower only for a limited time (not even enough for 1 person to shower) - Bad smell in the room with the terrass (when upgrated) - Pictures of the announced room and reality were quite different (to be accurate, we stayed 3 times there in between the excursion. Once the room was different than the announced picture, once it was the same and we were upgrated once)
Reviewed December 02, 2017
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9.2
Ching from Malaysia
Family with young children
Family City View
Stayed 1 night in November 2017
Perfect Hotel Choise at Old Quaters
Their service to you start from when you confirm your booking with them till you step out from their hotel door. James assist us with the airport transfer since we are first time in Hanoi. While Ms Lua helps us out from restaurant recommendation, reservation booking, room upgrade till arrange another airport transfer for us on our last day in Hanoi. The hotel breakfast simple but they always keep asking you to order hot food even you already full! Super convenience location within Old Quarters. Overall, well done to all staff in Charm Boutique Hotel!!!
Reviewed November 29, 2017
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10.0
HONG from South Korea
Solo traveler
Family City View
Stayed 3 nights in November 2017
kind! clean! super breakfast!
It is easy to move close to the lake, The staff are very friendly, Breakfast is really super
Reviewed November 28, 2017
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7.6
Shy from Malaysia
Couple
Superior (Window)
Stayed 4 nights in November 2017
Very good
The location of this boutique hotel is very convenient. Staffs are friendly . However, the room is very old and the washroom door is broken, cannot close properly. It looks different with the photo shown in website.
Reviewed November 19, 2017
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6.4
Carlos from France
Couple
Superior (Window)
Stayed 2 nights in November 2017
Room 608 very noisy because of elevator and need a urgent refresh..doesn't have window...team nice!
The employees was very nice..our room.need to be re fresh very soon..very ! :(
Reviewed November 18, 2017
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10.0
Fabienne from Switzerland
Solo traveler
Superior (Window)
Stayed 1 night in November 2017
Exceptional
Very friendly and helpful staff that helps you organizing everything and tells you the real prizes!
Reviewed November 14, 2017
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9.2
Robert from United States
Group
Superior (Window)
Stayed 3 nights in January 2017
Exceptional
Great hotel, centrally located in the Old Quarter. Staff were exceptionally helpful!
Reviewed November 02, 2017
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9.2
David from United States
Couple
Suite Balcony Lake View
Stayed 3 nights in October 2017
Penthouse suite
Staff was awesome and helpful. Staff gave us an orientation on what was around the hotel. Breakfast was included but there's better food out. Really nice room with terrace.
Reviewed October 31, 2017
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10.0
Ainah from Philippines
Couple
Suite Balcony Lake View
Stayed 2 nights in October 2017
PERFECT SPOT!
For couples, book the The Lake View Room it's perfect!
Reviewed October 24, 2017
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10.0
Attaphon from Thailand
Group
Family Connecting Room
Stayed 3 nights in October 2017
Good service mind
All staff are very nice. If I have the opportunity to travel in Hanoi again, i will return to use the service.
Reviewed October 22, 2017
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Charm Boutique Hotel & Spa
|Excellent 9.0
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