Perfect Stay!”

From check in to check out, everything in this hotel was perfect! I've read very good reviews about this hotel so I booked it. I'm so happy that I did! I booked the hotel pickup from the airport for $18. When my flight arrived in Hanoi, the driver was there on time, waiting for me. When I arrived at the hotel, check in was done very efficiently. There were rose petals on my bed and towels shaped into bunnies. Nice touch! The room had ample space, well decorated, and very clean. Two bottles of water were provided everyday, there was a welcome fruit basket and small treats every night. I found it to be very thoughtful. Breakfast was very good. There was a good selection of food from cold to hot items. The hot items were made upon ordering, but you can order as many as you want. They also offered Vietnamese coffee for free! The hotel location is very good too. It's in walking distance of good places to eat. The hotel is located in the dessert and smoothie street. During the whole period of my stay, the reception helped me as much as they could which is why everything in this trip went perfectly. They provided a map of the area with recommendations from the hotel. I tried the food and spa recommendations which I enjoyed so much! I also booked my Halong Bay trip from Hanoi Charm Hotel. Since I only paid $50, I expected to be with a big travel group. They booked me with Vietunique cruises. I was very surprised and pleased to be in a tour with only 5 other people. I could not believe it! Everyday, they asked me what I planned to do and how my day went. They actually remembered what I did and always made sure that I had a good time. Each time they saw me waiting at the lobby for a tour guide to come, they tried to make me comfortable by making small talk or just offering something to drink for free. I booked the hotel car to the airport for $15. Since my flight leaves late at night, I decided to wait at the hotel lobby. The hotel staff entertained me for about 2 hour

Top Notch Hotel!”

As a long time Asian traveler (over 15 years), I can confidently state that Hanoi Charm Hotel is in the top 3 of all classes of hotels I've ever stayed in. The professionalism displayed in every aspect of their operations was commendable. The staff is genuinely interested in making your stay as comfortable as possible. The attention to detail in the room was superb...extra amenities every day (fruit plate/drink) and cleanliness were a nice touch. The staff helped plan a fun and tailored Hanoi itinerary. They even helped with arranging the following leg of my RVN trip. Lastly, in testament to ultimate customer service, they provided a service that NO HOTEL has EVER done. The staff provided me a room to wait/clean up in free of charge for 4 hours as I waited for my transportation. I chose this hotel based on stellar reviews and they are all spot-on. Choose Hanoi Charm Hotel, you won't be disappointed.

Could be the biggest hidden gem in old quarter!!!”

We had a wonderful stay at hotel charm . The owner and staff were so genuinely friendly and helpful. We were very impressed with the services they offered. They could definitely rival 5-star hotels service wise.We enjoyed welcome drinks and fruits while we checked in. The room was decorated thoughtfully and impressively they hand made a Christmas card for us.The hotel is located at the heart of old quarter. Many of the attractions and well known restaurants are within walking distance. Breakfasts were great. Not many choices but the food was delicious. The staff helped us book a overnight trip to Halong Bay and offered to refund us one night. We would definitely stay here again if we ever go back to Hanoi. Highly recommend Charm Hotel to anyone. Value for money indeed!!!

A hotel value for money with excellent service”

We were warmly welcomed by the staff name Lua. She checked us in to our rooms efficiently and provided us essential information about touring in Hanoi. The hotel provided us a map with list of places to most popular places and eateries. We booked 2 connecting rooms and the rooms were very clean. Breakfast was great too. They served small range of American Breakfast with a list of hot meal that includes famous Beef noodle. The hotel is well situated. Near the main road but not so noisy. It took us 3 minutes walk to the famous Hoem Kiem Lake and 5 mins walk to the night market. We walked around the Old Quater to hunt for famous local food. The hotel kept our luggage when we went for 2 days cruise. We stayed there for 3 nights in total. We booked the hotel private car for airport transfer. Pay a liitle more for comfort & everything will be arranged by the hotel. I would recommend Hanoi Charm Hotel to those travellers who is visiting Hanoi.

New Wing > Old WIng”

I just stayed at Charm Boutique Hotel & Spa for 6 days and it was completely fine. I will say that I have stayed in the "old" wing of the hotel before and was not a fan, which is where I believe some of the more unfavorable reviews are coming from, but the "new" wing is totally fine, especially for the price. Comfortable beds, great location, and very good staff. I will always look to Charm Boutique Hotel & Spa first when I come to Hanoi.

Perfect Hotel Choise at Old Quaters”

Their service to you start from when you confirm your booking with them till you step out from their hotel door. James assist us with the airport transfer since we are first time in Hanoi. While Ms Lua helps us out from restaurant recommendation, reservation booking, room upgrade till arrange another airport transfer for us on our last day in Hanoi. The hotel breakfast simple but they always keep asking you to order hot food even you already full! Super convenience location within Old Quarters. Overall, well done to all staff in Charm Boutique Hotel!!!

Worthy of every dollar spent - Great service. Clean rooms. Excellent location. ”

They were the best in accommodating our travel itinerary, which involved us checking in and out 3 times in our 9 days in North Vietnam. When we had to take the overnight train to Sapa, they provided us towels to shower after checking out. We were also able to leave our luggage with them and travel light to Sapa. Similarly, when we arrived back from Sapa after another overnight train, they provided us towels and a temporary room to rest and freshen up before our room was available. Again, they helped with luggage storage when we again left for our 2 day 1 night trip to Halong Bay. The staff were very friendly and helpful and the rooms were always well maintained. We especially love the fresh flowers daily. The only suggestions/ feedback we have are to provide disposable bedroom slippers instead (for hygiene reasons) and that the WiFi signal on the higher floors could be better. We stayed mostly in the family room on the second floor, which was still very spacious and comfortable with 2 couches and a small dining table. The only downside to the room is that the toilet does reek of sewage smell but we completely understand given the floor we were on. Those minor feedback aside, Charm Boutique Hotel is definitely hands down one of the best hotels we have ever stayed at in our travels. The staff were the best - they are very friendly, helpful and accommodating but never too imposing. The buffet breakfast changes slightly daily which we enjoyed and the hot menu options were wonderful. The location of the hotel also makes it worth every penny as it is right by the corner of the lake, making it very accessible to the night market, the water puppet theatre and all the hunts in old quarter. We had such a wonderful stay and really wish to give the staff there a shoutout - thank you!

Friendly staff”

My friend and I only stayed at Hanoi Charm Hotel for only one night. It is a small hotel, but we were impressed by the friendly staff. We lucky that they had upgraded us to the superior rooms and it looked exactly like the photos on the booking website. The place is very convenient and walking distance to numerous delicious local cuisines. Will definitely recommend this place to my friends

Very polite staff”

Pros The staff were very polite. They greeted the guests by names. I forgot to ask the manager for his name as he treated us very well. On my day of departure, they had fresh oysters on the breakfast buffet spread! Cons They were overbooked on my arrival day, but they upgraded us to a bigger room in their sister hotel, Hanoi Glance Hotel. The manager asked me about my itinerary for the next day and called up the travel agent to pick us up at Glance instead. Then another manager brought us to Glance by taxi and showed us to our room. Then next morning, we just brought our luggage down and our luggage was transported to Charm. We checked into Charm on our 2nd day and the manager showed us to our room. On my 2nd last day, I had a small skin glaze from my day trip. I asked the manager on night shift if they have a first aid box and all I needed as a plaster. They had none. Instead I was told to walk to the pharmacy down the road to get it.

Value for money”

Although it is rated as 3-star hotel, don't let that fooled you. The services are excellent. We had early flight and they allow us to do early check-in as there is room available at that time - with no additional cost. We were served with drinks and fruits while waiting to check-in. The staffs are friendly and helpful. The hotel room is clean with good wifi connectivity. It is located conveniently in the center of old quarters (just 5 mins walk to the lake). The breakfast is okay, not much choice but still good. They even want to pack us breakfast for our tour. On our last day, we had super early morning flight, and they packed breakfast for us. So nice! I would definitely stay here again if I ever come back to Hanoi.

Best service I've ever experienced”

Room was small, but big enough for what we needed. Breakfast was good with some basics as buffet and then both asian and western options for a la carte, from which you can order as much as you like . Location is also great for sightseeing with old and French quarter in easy walking distance and 15 min by taxi to the train station. What makes the hotel stand out though is its staff!If there was an option to give 6 stars for service I would give it here. And that goes for all staff, not only reception, but also waiters, cleaning ladies... Just some examples: staff sorted out getting a local sim-card, they bought (not just reserved, but actually went and bought) tickets to the water puppet theater, helped fixing my slightly broken suitcase, helped over the phone with translation issues we had with a train ticket... Also we got to store our luggage and use a shower-room after getting back from Halong without actually staying the night and got a veery early check-in arriving on a night train - and all free of charge. The staff was always trying to help and seem to genuinely do it to make the guest's experience as nice as possible. Will definately stay there again when in Hanoi.

Superb hotel ”

Receptionists were absolutely great, they were friendly and very helpful. You can count on them whenever you need them. They even sat us down and introduce us to different places in Hanoi. The hotel it self isn't very big so not a lot of guest, which means that it's quiet when you need to relax and sleep. The room was very clean, we had a great view of the city and the lake. The location was in the centre of both the old quarter and the French quarter. P.S totally recomened this hotel. :)

Great staff and location”

We came to stay at Hanoi Charm at the end of our Ha long bay trip before heading back to Thailand. They had overbooked our room as I had booked 2 connecting rooms for our group. They were very professional in dealing with their mistake and made sure that we were compensated and happy with the new arrangement. Other than that, the hotel and staff was fantastic... the service is very friendly and helpful and made us feel at home on our short over night stay! Highly recommend!

Excellent”

I really enjoyed my stay there and the rooms are quite nice. Perfect location which is in the heart of Old Quarters, Hanoi. There are lots of supermarkets, souvenir shops, breakfast shops and other restaurants nearby. How convenient! The staff at Charm Boutique are warm and welcoming. They try their very best to make your stay there as comfortable as possible and they're always willing to assist! :)

Amazing Service”

My friend and I stayed at Charm for 3 nights in January. The service was outstanding from the second we walked in the door. The counter staff for very helpful. We booked a day trip to Ninh Binh through them and they gave us a variety of choices on prices and tour companies so I didn’t feel like they were trying to rip us off. The breakfast has a lot of variety. Great fresh fruit, yoghurt, and cereals as well as continental breakfast such as baguette, toast, croissant with ham, cheese and jams. You can also order hot food, eggs, pancakes, and bacon etc. My only minor complaints are that it’s on quite a noisy corner. Throughout the night the noise level is high with cars and bikes hooting and people in the street. However, I don’t think there’s anywhere in Hanoi that is in a quiet area. WiFi is sluggish in the rooms and we were told we had heating but it didn’t work (was around 12 degrees at night) I highly recommended Charm for your stay.

The staff makes the difference!”

The staff at the hotel was very attentive, friendly and responsible. They went out of their way to celebrate our birthdays with us and made us feel very at home! Breakfast was great and the room was very clean. Kudos to the Hanoi Charm Hotel team for leaving us with such great memories. Will definitely stay there again if we return to Hanoi!

Incredible Service and value for money! ”

My friend and I stayed at Charm for 3 nights in January. The service was outstanding from the second we walked in the door. The counter staff for very helpful. We booked a day trip to Ninh Binh through them and they gave us a variety of choices on prices and tour companies so I didn’t feel like they were trying to rip us off. The breakfast has a lot of variety. Great fresh fruit, yoghurt, and cereals as well as continental breakfast such as baguette, toast, croissant with ham, cheese and jams. You can also order hot food, eggs, pancakes, and bacon etc. My only minor complaints are that it’s on quite a noisy corner. Throughout the night the noise level is high with cars and bikes hooting and people in the street. However, I don’t think there’s anywhere in Hanoi that is in a quiet area. WiFi is sluggish in the rooms and we were told we had heating but it didn’t work (was around 12 degrees at night) I highly recommended Charm for your stay.

Best hotel in Hanoi! 💯”

This is the best hotel to stay if you are going to Hanoi. They are located in Old quarter - walking distance from tourist spots, like the st.joseph cathedral, night market, legend beer area (night life), red bridge, temples etc. Hotel staff are the best! They can help you with your itinerary and provides best service ever! Angel is the best receptionist ever! Same as John and IT. Very friendly and never gets tired smiling. Very helpful too. You can also

Great location, very friendly, helpful staff”

In an excellent position for both the Old Quarter and Hoan Kiem. The room was very clean, almost new furnishing, everything required of a hotel of this standard. The staff were very helpful and friendly, nothing too much trouble. By Vietnam standards a good breakfast for a westerner. Next time I am in Hanoi this will be my first choice to stay.

Very good place to explore Old Quarter”

We stayed 2 night in "Lake view suits". the room is small but cozy with valcony with wonderful city panorama view. They welcome us with complementaly fruits and wine! The location is amazing. Convenient to everywhere imust -see spot in Hanoi. Staff is also very helpful and friendly. Definitely recomend if you want to explore Hanoi old quarter.