Charm Churee Village Resort

Obvious lack of maintenance greatly needs to be refreshed ! Overvalued on different comparison and booking sites

Due to a miscommunication with the resort prior to booking we overbooked an extra room. We spent our 3 day stay stressing about getting it refunded in spite of “Pay upon arrival” & “Free cancellation” on Agoda. Agoda made it really painful and were the opposite of helpful after we’d come to an agreement with the hotel. Our villa had a hole in the roof and the tarp flapped all night keeping us awake. We moved the next day and they were well aware of the rooms condition. Why did you not just check us into a room without a hole in the roof!? The next villa - no safe, no water, no mini bar, locked fridge. Were told someone would come immediately to sort and waited 90 minutes. When I called back I was told they went on lunch. Why did you not call and let us know? We were waiting to go to lunch. The Elvis Bar was under construction, didn’t really achieve the peaceful holiday vibe with all the grinding. We're really disappointed and won't ever return.

Great private beach with “mini” snorkeling spots directly off the beach. Rooms were very rustic with a few broken elements but that was sorted as soon as possible. Restaurant has an amazing view of the bay however its very expensive.

We had the worst experience ever especially at checking in with the receptionist lady Mia. Disrespectful, Satcastic and totally unprofessional. The property shows amenities in the website like spa and swimming pool... this is all a lie and scam! We feel we got robbed... we sent an email to the property we never got a response... not going back to that hotel and I will tell all of my friends never to go to that hotel... That woman Mia is the worst...

Very good breakfast. Great private beach. Great snorkeling. Only suggestion is needs better signage, especially for walk back from town at night.

We really enjoyed our stay here. Could describe the place as dated but we preferred to think of it as vintage. It’s certainly not cookie-cutter. The delux room was very large and the bed was the comfiest we had in a month of travels. The private sea-view terrace had both covered and sunny seating. It’s about a ten minute walk from the edge of town so very quiet if that’s what you’re after. There’s a lovely small beach a few minutes in the other direction that had pretty good snorkelling. Only downside was the WiFi which was pretty weak.

I do not understand how Charm Churee can have received such good reviews. This place is falling apart and left in a time warp. Charm Churee if falling apart in more than one way. The huts - called villas here - are in very bad condition, the staff is surly and the place is in isolated location. The sea views are great but only some are close to Jansom bay / beach. I would not stay here again and I do recommend to reconsider if you have eyed this property as a potential place to stay while in Koh Tao.

We planned to stay there for a few nights, but extended our stay for several more. Really nice bungalo with balcony. Didn't try breakfast but evening restaurant was nice (but in the expensive side). The snorkeling right from the beach is in another level! Nice atmosphere all around the facilities!

We planned to stay there for a few nights, but extended our stay for several more. Really nice bungalo with balcony. Didn't try breakfast but evening restaurant was nice (but in the expensive side). The snorkeling right from the beach is in another level! Nice atmosphere all around the facilities!

Charm Churee is over a large area with great views of the sea and it has a cosy private beach. Several areas were being renovated while we were there, as it was during the low season. The villa was amazing, spacious and seemed to have a touch of traditional thai construction. The resort is about 10 mins walk from the centre. If you are sensitive to noise, make sure you check and request that you arent at the opposing side of party area of the bay, as you can hear the beats via the water; not that bad though. Staff was helpful and attentive. The least appealing side was breakfast, very limited and with no variety. You are better off not paying for it and catching something in the centre.

We booked through Agoda. The Hotel Charm Churee Villa charged our credit card with the amount of THB 21600 THB (EUR 559) before arrival. At check-in, they did not accept the Agoda booking. Eventhough the hotel stay was already paid. The hotel wanted us to pay again and charged again EUR 559. Unfortunately, we paid this amount once more. The hotel promised to refund the first payment. But until today, 3 months later, we have not received any refund. The hotel does not reply to our emails. We can proof the booking and double payment and can provide the supporting documentation. I strongly advise not to pay this hotel before arrival. Or you better book another nice hotel. This saves a lot of trouble. It is really a case of fraud. In case a manager reads this rating: I can proof everything with the supporting documents, we have all the evidence. If required, I can and will disclose all the documents.

We stayed in the eco room number 5, The room a bit old but everything still functional and clean. Stuff and service were very nice. We walked to Sai Nual beach for snorkeling and they have very well equipped for guess too on the way they have some nice viewpoint spot. We saw baby blacktip shark, big seashell, Anemonia with Nemo and a lot of fishes. Goodtimes

Charm Churee is a close 10min walk to the town, but far enough away for the peace and quiet that I want in my accommodation. The rooms are beautifully furnished, really comfortable beds, and they even supply flashlights and umbrellas. Arrival and departure transfers to/from the pier are included, but I missed seeing my arrival transfer in the sea of taxi hustlers as the pier. Make sure to turn LEFT (not straight) when you exit the pier, to find the hotel and meet/greet transfer drivers.

Ok so this hotel is in essence a really nice hotel . It’s a bit tired but for what I paid in the eco room I had a lovely little bungalow and was very happy . So this is a bit of a mixed review . The location is perfect if you don’t want the nightlife of Sairee Beach but it is a little remote if you are travelling alone . That’s not a critism just an observation . Don’t book here if you have any issue climbing steps !!y advice book a room with breakfast as it’s expensive . Now onto the restaurant. The food is actually very good and fairly priced however the restaurant staffs are at times a little lazy . People lounging around on their phones is not reflective of a 4 Star I think it’s adverstised as ? I like a glass of wine at whatever time I feel like on ewhen I’m on holiday and felt a little judged for that . That could of course just have been me . Overall it’s a good stay but I would look around if I were you . There are great deals all over Koh Tao

Loved the private beachfront and the beautiful Jansom Bay beach (apparently one of the most beautiful beaches in Koh Tao). It's 15-20 min walk to the city centre.

After terrible first impression (no road on Google maps, a lot of mosquitoes, tooooo much walking to reception) we had a great stay at resort. Stuff is more then friendly and helpful, rooms are quite big and we didn't had any problems with mosquitoes since there are two rooms, so if you keep bedroom door closed, you are good.

My 74 year old mother with a physical disability was given a complimentary upgrade to the sea front villa for our entire 12 day stay because of her mobility issues. Mr Jaxs even waivered all service fees because she could only use room service. Can not recommend highly enough.

we had the deluxe double room. it had plenty of space with a decent size bedroom, separate room for relaxing within mosquito screened walls and a balcony overlooking the sea. we had two nights, but extended to three since the private beach with great snorkeling potential (free snorkeling equipment available) and options for very reasonably priced tours from other companies made our stay on koh tao blissful. The staff were very warm and welcoming and the food was fantastic and very good price (20% discount for people staying in the resort). Dining area right on the front of the sea with views across the bay. If we ever get back to this area of Thailand we will definitely stay here again.

Very good hotel.

Very nice location, close to the pier and center of the town. Helpful staff, vintage but very climatic, rustic bungalows with full equipment inside and a view on the sea and jungle. Peaceful Jansom bay as a private beach for hotel customers. We'd like to return!