Unique hotel with good facilities”

Hotels in HK are usually expensive and small. Rooms in Charterhouse is of right mix - Good value and enough space to store luggage. Deco is nice and there is even a well-equipped gym on the 5th floor to burn off the fats after indulging in the food along the food street nearby. Hotel is 7 min walk to Wan Chai MTR and is 5-7 min walk to nearby shopping malls. Staff are friendly too.

Surrounded with Halal Eateries, tho Family Room is really small and compact.”

Stayed 3 nights at Charterhouse Causeway Bay and another 3 nights at Harbour Grand Kowloon so we get to feel staying at both sides of HK. If you're looking to easily find Halal eateries (Wai Kee Roast Duck, Islamic Centre, Istanbul Turkish Restaurant) and nearby a mosque (just less than 1 min wallk from back door of hotel), just settle for Charterhouse Causeway Bay if you don't mind the super compact and cramped Family room which basically have 2 queen sized beds (joined up), no dressing table, no wardrobe, but provide a space to hang some clothes. I don't mind coming back to stay here again despite the small room as it's easily accessible to the Bus, Times Sq, MTR, and most impt halal food!!!

Value for Money”

We chose the family room Location - Pros: Near to bus stops and Causeway Bay Time Square station Close to restaurants and convenience stores Cons: You will have to pass through a wet market every morning to get to the stations / bus stops faster. It is a short walk Rooms - Pros: Aircon was cold, good for summer. Beds and pillows were soft too! Cons - There were not a lot of tables to put your things in, no refrigerator too Staff - Very helpful. We always asked for the best route going to the tourist spots we planned to go to. Facilities - Good I definitely recommend this place if you like to stay in the Causeway Bay area. Wan Chai station is pretty far from here.

Excellent”

If you are traveling on a budget, this is the place for you. Location is great, close to public transport. Bed is nice, pillows could be a little bit nicer. Water pressure is decent, even though the tap fell apart and sprayed water everywhere, but engineering and the hotel manager continuously apologized and problem was fixed 15minutes later. Didn't experience much any of the facilities. Short stay, checked in late at night and checked out early but worth it for the money.

Excellent”

Staff are nice and kind. Room is cleaned daily with replenished hotel kits and fresh towels and bed sheets. There are nearby good eats and few minutes walk to various malls and shops. However, train stations' about 10 mins. walk away. Overall, we had a good 4-night stay in this hotel.

clean and tidy”

The place was set back of the main drag so a little quieter which makes a difference, The room was clean and tidy. I thong agoda advertise which they dont have any more is smoking rooms. No problem smoke down stairs outside the building.

Good Hotel with awesome location near shopping areas and proximity to public transport”

Friendly & courteous staff makes all the difference! Staff guided us properly every day for our sight seeing activities. Rooms are clean and linen & toileteries are replaced everyday on request. Breakfast was decent however would have preferred more vegeterian/vegan options and changes to menu on a daily basis. Their lounge runs happy hours everyday so you can get a good deal on drinks! Handy 4g phone helps you stay connected without having to take a roaming plan from your country. All in all a professionally run, no-nonsense, good budget place with good connectivity if you want to stay in the central part of hong kong !

Great location”

Great location but could be cleaner. Exhaust smells like smoke and i think there were some bed bugs. Location is great near tram and bus stops. Near fresh fruit and veggie market. A bit walk towards MTR. Beds were big and can accomodate all of us.

Clean and comfy!”

I love that the family size rooms! theyare clean and white, we've got good-sized windows with great views, we have all the facilities we needed like free wifi, kettle, hairdrier, slippers, a safe for valuables, large room under the beds for lugguages and the beds were comfy! we even have a free mobile phone that we can use when we go out. How great that is!

Exceptional”

Good location, clean, friendly staff. Didn't have a power outlet by the bed, which is always annoying, but did have an adapter for certain foreign plugs, which is a plus... For those of us enjoying filthy habits - wasn't smoker friendly, even though it listed having smoking rooms on agoda, was a bummer...

Good location spacious room for HK”

We took a junior suite, bedroom quite spacious for Hong Kong. Very comfortable beds with feather pillows! The adjoining sitting room / sofa bed over-stuffed with furniture made it impossible to walk round the turned down bed; Loose the coffee table and at least one side table? Great location near Times square and many restaurants Note, next door construction is at ground level for a new high rise so noisy every day 8am-6pm so will not be peaceful for quite a while. Overall a good short stay

Reasonable hotel in Wanchai-CWB”

This hotel is halfway between Wanchai and Causeway Bay is a convenient location for both of these areas but means you have to walk much the same distance to either Wanchai MTR or CWB MTR station - about 10 minutes, which might be too far for some people in the middle of the summer. You can also walk down to Hennessy Road and get the tram but that is also hot in the summer. This is a proper hotel with a small lobby and café on the ground floor. The rooms come in two flavours depending on the floor. There is a Signature floor with small but very modern rooms including a decent sized shower bathroom and working desk. Rooms on the upper floors are more traditional wood panelled affairs and those rooms are slightly larger (from a previous trip). I have stayed in this hotel before and I would certainly stay there again at this price. There are almost endless options for breakfast, lunch and dinner within a short walk of the hotel.

We had a pleasant stay.”

Good location, accommodating staff, good food, clean environment.

Location”

very good location especially for moslem as behind the building there is a masjid and have halal food canteen. the dimsum was very delicious. I would stay in this hotel again.

Disappointment”

+ Awesome breakfast. - Bed bugs. Got bitten all over my legs and arms. - the complimentary drinking water was only been given upon the 1st day. No refill on the 2nd and 3rd day of my stay. - bed linen and quilt cover has never been replaced throughtout my 3 nights stay.

Acceptable”

Front desk staff unfriendly and not allow early check-in for only 1/2 hours before 2pm but I saw some of the local and west people can check-in early. Book for 2 nights stay but only get mineral water for 1 night only.Totally unacceptable.

Worst Hotel Customer Service”

The amount of travels I have been to never have I experienced the worst customer service from a HOTEL in my life. Rude, arrogant, unresponsive. I sent 5 emails to them for a simple request of a receipt and clarification about the room and no response to this date. My friend had trouble logging in to the internet and the staff at the desk who looked like the manager took his phone and keyed in a different login ID to the one given to us for our rooms and THREW THE PHONE BACK TO US on the desk. Maybe its a culture in Hong Kong for throwing things at the customer but for me its absolutely ridiculous. The cleaner at the hotel was very friendly. 3 days in Hong Kong and she was the only local in the entire city who greeted us everytime she saw us. Such a beautiful city ruined by this selfish arrogant and rude hotel staff.

Good location”

Cleaning staff were very pleasant & efficient. Mainland gym attendant acted like a psychopath, presume he hates non Chinese? Suggest you avoid any contact with him..... Buffet good except for the beef, however plenty of choices and restaurant staff very pleasant. Hotel has it's own Sports bar which is very good Check in can be chaotic... Good bathroom. Plenty of restaurants nearby

Strategic location, good hospitality, clean. Good place to stay for business and short vacation.”

I am Muslim travelling for work and vacation. Location: very strategic for Muslim, literally 100 steps away to the Islamic centre where the canteen is famous for its dimsum (you just walk out to the hotel parking lobby towards the back and you will see the Islamic Centre). Also about 5 mins walk to Wai Kee, popular for its’ halal mutton curry and roast duck. It’s about 10-12 mins walk to either Wan Chai or Causeway MTR. Quite difficult with luggages but nothing too toublesome and you can enjoy the shops along the way towards the MTR. And you will find Istanbul Kebab as well along the road from the hotel to wan chai MTR. The area is safe, still lots of people along the road at 10 pm. The staffs are helpful, able to converse in english, the room was spacious enough, clean, all facilities are as mentioned.

Best location! ❤️”

It was my second stay here with this hotel and I must say the location is superb considered that nearby there are late night cafes for people who get hungry late at night. Located between Wan Chai and Causeway Bay. So many shopping places surrounding the hotel. Hotel staff are friendly making you feel like you're home! This hotel will be in my go-to list the next time I return to Hong Kong