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Chateau Royale Hotel Resort & Spa
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7.4 Very good location
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7.4Location
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Chateau Royale Hotel Resort & Spa

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From 231 reviewsSee what guests said
6.7
  • Sauna

  • Air conditioning

  • Daily housekeeping

  • Bar

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Room choices
Family
...
  • No view
  • 25 m²/269 ft²
  • 1 queen bed and 1 bunk bed
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Deluxe
...
  • No view
  • 22 m²/237 ft²
  • 1 queen bed
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Presidential Suite
...
  • No view
  • 30 m²/323 ft²
  • 2 single beds and 1 king be...
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Two-Bedroom Suite
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  • 70 m²/753 ft²
  • Shower
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Executive Suite
...
  • No view
  • 25 m²/269 ft²
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Double Room
...
  • 28 m²/301 ft²
  • Shower
  • 1 king bed
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Twin
...
  • No view
  • 22 m²/237 ft²
  • 2 single beds
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Premier 2-Bedroom
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  • No view
  • 25 m²/269 ft²
  • 2 single beds and 1 king be...
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Premier
...
  • No view
  • 22 m²/237 ft²
  • 2 single beds or 1 queen be...
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Junior Suite
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  • 2 single beds
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Verified guest reviews

Agoda Reviews (231)
Filter by guest type:
Cleanliness6.5
Facilities6.7
Location7.4
Room comfort and quality6.3
Service6.6
Value for money6.5
Food and dining5.4
Provided by verified guests of Agoda
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8.0
Zharloemar from Singapore
Family with young children
Twin
Stayed 1 night in December 2017
Very good
The place was a breath of fresh air from your usual Tagaytay hotels. The breakfast setup which reminded me of weddings was a pleasant surprise. It is ideal for families.
Reviewed January 21, 2018
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4.4
Dianna from Philippines
Family with teens
Family
Stayed 1 night in January 2018
Outdated
The place is outdated needs some renovations on some areas. We went Sunday and rented a family cabin good for 5. There are not much guests and the place was so big it felt so empty and a little dead. they did not turn on any fountains or even the wave pool but when we asked they did turned it on. The beds are worn out and creaky.. The blankets are too thin and it was so cold at night. There is a weird smell coming from the restroom. The breakfast was good although its outdoor and the plates have some dusts on it. The only good thing about this hotel are the staffs they are very nice and accommodating.
Reviewed January 16, 2018
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3.6
Jylene from Philippines
Family with teens
Family
Stayed 3 nights in December 2017
Disappointing!!!
i will NOT go back to this hotel, never ever..
Reviewed January 08, 2018
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4.4
Mary from Philippines
Family with teens
Family
Stayed 1 night in December 2017
Is it enough?
Arrived without no room available with what we had reserve. They offer us the “upgrade” but as we look on their rate they have given us a room with a value lower than what we have reserve (to be exact we reserve for a cabin family and they gabe us a skyline bedroom.)
Reviewed January 07, 2018
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6.0
Myra from Philippines
Family with young children
Family
Stayed 1 night in December 2017
Above average
We went to the place during the super peak season so it was quite chaotic but nevertheless they were able to attend to our needs even with some delays.
Reviewed January 06, 2018
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10.0
Maria from Philippines
Family with teens
Family
Stayed 2 nights in December 2017
Exceptional! This became one of my favorite places. The place is so huge and amazing
Everything about Chateau Royale is exceptional. I would love to come back here again. We celebrated New Year’s eve and my birthday at the hotel/resort. it was one of the most memorable celebrations we had. The place is soooo HUGE! and they have complete amenities/facilities inside name it! Considering the price here in agoda, believe me that it was so cheap! For a worth 10,500 family cabin room we only had it for 3500 per room. Chateau Royale is the best ❤️ Beyond words.
Reviewed January 05, 2018
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5.2
Jennifer from Philippines
Family with teens
Family
Stayed 1 night in December 2017
Fun stay but...
We had fun but when my sis arrived in their room 2053 the toilet and lavatory has no water and the telephone is not working, so we reported it to the guard but no maintenance staff came. The next morning we reported it to the housekeeping who is checking the rooms and she said she will report it to the Engineering dept. But then no one came. When we passed by the housekeeping office we reported it again but then again their reply was they will report it to the Engineering dept...Until we checked-out no action was made.
Reviewed January 04, 2018
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9.2
Paul
Family with young children
Deluxe
Stayed 1 night in December 2017
A fun stay!
Do not get swayed by some of the negative reviews, the place is great! the only kink we encountered was when we were given a room with a double bed when I booked for a deluxe room with a queen sized bed to accommodate me, my wife and 2 kids. They immediately transferred us to the room with the right bed size. Speaking of room, the rooms are huge! And I love that they made the rooms like cabins. The place is huge! my kids really enjoyed the playground and the large open field with an obstacle course. There are tons of things to do at Chateau Royale, I do not even understand the complains of not having wifi, who needs it in a place like this! the place doesn't have ATM's so better come in with your cash. The wave pool is cool, though we haven't tried it because it was too cold to swim. My kids did swim using the kiddie pool and they enjoyed it. Will definitely come back. even contemplating on spending every new year's eve there :-)
Reviewed January 02, 2018
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7.6
Hazel from Canada
Family with young children
Deluxe
Stayed 2 nights in December 2017
Good place to stay just had an issue with cleanliness
We stayed for 2 nights and we didn’t get and our room wasn’t replenished with anything we have to call several times for some bathroom supplies, the room doesn’t even have blanket inside so we’re actually freezing at night even with the ac off. Sure did let them know we weren’t serviced but they haven’t really done much about it. Overall the place itself was nice specially with the view and the staff are nice and friendly.
Reviewed January 02, 2018
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8.8
Yna from Philippines
Family with young children
Twin
Stayed 1 night in December 2017
Amazing but there's still room for improvement.
I booked a Twin Log Cabin last December 29 to 30. It cost us about 3,000php including taxes. This room was occupied by my grandma, uncle, aunt, 2 baby nieces and a cousin. Here are their comments: 1. They were first assigned a room where the bathroom sink didn't work as well as toilet flush. 2. We had to be transferred to another room and it took too long. 3. The cabin lights were too dim. 4. There was no bath mat and the bathroom is too slippery. 5. They loved the breakfast buffet. 6. They loved the wave pool. 7. They were looking forward to other activities we mentioned that happened in the summer but there were none. (ex. film showing, barbecue night, aqua zumba, fire dancers, etc.) 8. They loved the overall ambiance and think the resort has a lot of potential. 9. They are happy with the staff and their excellent customer service. 10. They'd like to try staying there again in the summer! 🙂
Reviewed January 01, 2018
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