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Chateau Royale Hotel Resort & Spa

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Good6.5
Based on 148 reviews
Chateau Royale Hotel Resort & Spa
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Lobby
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Lobby
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Interior view
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Swimming pool
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7.3 Very good location
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7.3Location
  • Sauna

  • Air conditioning

  • Daily housekeeping

  • Bar

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Room choices
Presidential Suite
...
  • No view
  • 30 m²
  • 2 single beds and 1 king be...
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Family
...
  • No view
  • 25 m²
  • 1 queen bed and 1 bunk bed
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Deluxe
...
  • No view
  • 22 m²
  • 1 queen bed
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Premier
...
  • No view
  • 22 m²
  • 2 single beds or 1 queen be...
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Twin
...
  • No view
  • 22 m²
  • 2 single beds
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Double Room
...
  • 1 king bed
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Two-Bedroom Suite
...
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    Premier 2-Bedroom
    ...
    • No view
    • 25 m²
    • 2 single beds and 1 king be...
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    Executive Suite
    ...
    • No view
    • 25 m²
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    Junior Suite
    ...
    • 2 single beds
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    Have a question for Chateau Royale Hotel Resort & Spa?

    Nearest essentials

    Airports
    • 53 kilometers to
    • Ninoy Aquino International Airport (MNL)
    • 81 kilometers to
    • Calapan City Airport (CPP)
    Public transportation
    • 10 kilometers to
    • San Agustin Bus Terminal
    • 14 kilometers to
    • Tagaytay Olivarez Plaza Bus Stop
    Hospital or clinic
    • 10 kilometers to
    • Mendez Rhu
    Pharmacy
    • 9 kilometers to
    • Cavite Holy Infant Pharmacy
    Convenience store
    • 8 kilometers to
    • 7 Eleven
    Cash withdrawal
    • 1.8 kilometers to
    • ATM

    More about

    An overview

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    What they offer

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    Verified guest reviews

    Agoda Reviews (148)
    Booking.com Reviews (22)

    4.5

    Filter by guest type:
    • Cleanliness 6.4
    • Facilities 6.7
    • Location 7.3
    • Room comfort and quality 6.3
    • Service 6.4
    • Value for money 6.3
    • Food and dining 5.4
    Review score
    • Cleanliness 3.3
    • Facilities 2.0
    • Location 5.3
    • Room comfort and quality 6.0
    • Service 6.7
    • Value for money 3.3
    • Food and dining 6.0
    • Cleanliness 6.9
    • Facilities 6.9
    • Location 7.4
    • Room comfort and quality 5.6
    • Service 6.7
    • Value for money 6.1
    • Food and dining 5.0
    Exceptional
    • Cleanliness 10.0
    • Facilities 10.0
    • Location 8.0
    • Service 10.0
    • Value for money 10.0
    • Cleanliness 6.3
    • Facilities 6.9
    • Location 7.4
    • Room comfort and quality 6.2
    • Service 6.1
    • Value for money 6.3
    • Food and dining 4.9
    • Cleanliness 5.8
    • Facilities 6.1
    • Location 7.4
    • Room comfort and quality 6.8
    • Service 6.3
    • Value for money 6.2
    • Food and dining 6.5
    Very good
    • Cleanliness 7.1
    • Facilities 6.9
    • Location 7.3
    • Room comfort and quality 7.3
    • Service 6.6
    • Value for money 7.0
    • Food and dining 6.7
    Provided by verified guests of Agoda
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    • Deluxe
    • Twin
    • Family
    • Premier
    • Premier 2-Bedroom
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    2.8
    Biennemar from Philippines
    Family with young children
    Family
    Stayed 1 night in September 2017
    Worst Hotel Ever! ”
    We checked in last Sept 2-3, 2017 to relax and enjoy the long weekend. Unfortunately, when i read the reviews here in Agoda, i hesitated to believe what the previous hotel guests had to say. First, when we arrived, the receptionist just check us in, gave us the key, and didnt even bother to guide to the room, no bellboy helped also with the bags. Then my 7yr old son swimmed in the afternoon, it was too cold that day so he just stayed for 20mins, we requested for a towel, after 40mins, no towel came. My son was too cold and was wet while waiting for the shuttle to take him back to our room. When we went to the restaurant for dinner, we were told by the servers that they dont have food anymore. at 12:30 midnight, the aircon was broken, they couldnt fix it so they have to transfer us to a different room, my 1yr old daughter and 7yr old son were already sleeping!! For the buffet bfast, food was cold, champorado tastes "sunog" like it has been re heated many times, rice were cold and hard!!
    Reviewed September 05, 2017
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    7.6
    Joyce from Philippines
    Family with young children
    Deluxe
    Stayed 1 night in August 2017
    Poor customer service”
    We stayed for 2D 1N. I can say that the place is good with relaxing view. My kids enjoyed the wave pool. What we dont like is the service. We waited for 2 hours for our accomodation.
    Reviewed August 31, 2017
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    4.8
    Annille from Philippines
    Group
    Family
    Stayed 1 night in August 2017
    NOT GOOD”
    we arrived at the hotel around 3pm it is considered late tbh. but the keys were given 1 hour late. when we arrived at the room, the AC is not working!!! Ilang beses na namin itinawag pero isang oras pa bago dumating yung engineer!! tapos hindi parin naayos. alas syete na nung binigay yung susi!!! lahat ng amneties may bayad!!! 200 to 400 kada facilities!!!! ang mahal mahal hindi worth it!!!! tapos dun sa buffet ang sungit nung nagluluto ng itlog!!! hindi accomodating mga staff nyo!!
    Reviewed August 29, 2017
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    8.0
    Christopher from Philippines
    Family with young children
    Premier 2-Bedroom
    Stayed 1 night in June 2017
    Hidden Jem in Tagaytay”
    Massive resort, lots of rooms and activities to do, place is old but well maintained.
    Reviewed August 27, 2017
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    8.0
    Raymond from Philippines
    Family with young children
    Deluxe
    Stayed 2 nights in June 2017
    Very good”
    Nice place and very accessible. The staff you need to remind them to accommodate your request.
    Reviewed August 10, 2017
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    7.6
    Ryan from Philippines
    Family with young children
    Family
    Stayed 1 night in April 2017
    Great place”
    Staff are friendly but they need more training when it comes to handling a lot of people. Also, service takes too too too long you have to follow up for about 5 times before they give what you requested. Hope they can still improve their service and the resort. but still my family had a great stay in this hotel, we really enjoyed the wave pool and the free jeep/shuttle service inside the resort. Thanks!
    Reviewed July 31, 2017
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    6.4
    Ophelia from Philippines
    Family with teens
    Premier 2-Bedroom
    Stayed 1 night in July 2017
    Disappointing Stay”
    The room was dirty, the kitchen sink was leaking and water was all over the kitchen, the rooms and the entire unit were dirty and full of dust. The bathroom was stinking. The linens and blankets were full of mites and my children endured insect bites all through out stay.
    Reviewed July 21, 2017
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    4.0
    jave from Philippines
    Family with teens
    Twin
    Stayed 1 night in July 2017
    Acceptable”
    we reserved several rooms from july 14-16 including the presidential suite as we need the place as preparation site for a family member's wedding. unfortunately water was dripping from the presidential suite's ceiling. the room got flooded with water. we were not able to use it for the pictural and the bride was very upset and all our guests were inconvenienced. tv was not working in one room. shower is not working in my room and many more. btw, we cancelled one room reservation for july 15-16 and i was told to email agoda. email to customer care bounced back. what is the correct email address? chateau royale said they will authorized the cancellation it just need to be done thru agoda
    Reviewed July 17, 2017
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    7.6
    omar from Philippines
    Family with young children
    Premier 2-Bedroom
    Stayed 1 night in July 2017
    Great”
    Nice
    Reviewed July 10, 2017
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    5.2
    Mary from Philippines
    Couple
    Deluxe
    Stayed 1 night in July 2017
    Not to happy”
    Place is clean but smells like molds when you go inside the room. Too many mosquitoes inside our room. The wifi and phone was not working so if I needed something we need to walk 200 meters away to request from the lobby. Just imagine went it rains or hot outside. Staff are accommodating and nice. Breakfast is good!
    Reviewed July 09, 2017
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