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Palace Gate Hotel & Residence

"Amazing Staff & Hospitality Good Location The Breakfast was amazing!"

Vishal - August 16, 2020
Presidential Suite - Bed Palace Gate Hotel & Residence
Lobby Palace Gate Hotel & Residence
Lobby Palace Gate Hotel & Residence
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Palace Gate Hotel & Residence

No. 10B, St.264 ( Royal Palace) Near Wat Buttomtey, Sangkat Chakto Mukh, Phnom Penh, Cambodia, 1202 - See map
Newly renovated
Free Wi-Fi
Property highlights
Hygiene Plus
This property has self-selected and self-certified the hygiene measures
Learn more
Close to Independence Monument
Within 420 m of property
See map
Popular landmarks
Independence Monument 420 m
Silver Pagoda 480 m
Royal Palace 620 m
National Museum 840 m
Sisowath Quay 1.4 km
Tuol Sleng Genocide Museum 1.8 km
Wat Phnom 2.2 km
Central Market 2.4 km
Russian Market 2.7 km
Choeung Ek Genocidal Center 8.8 km
Nearby landmarks
Wat Botum 140 m
Cambodia-Vietnam Friendship Monument 140 m
Cambodia - Vietnam Friendship Statue 180 m
Samdech Hun Sen Garden 180 m
Neak Banh Tuek Park 200 m
Hong Kong Center 230 m
Statue of King Father Norodom Sihanouk 240 m
Pencil Market 270 m
Embassy of North Korea 280 m
Kantha Bopha Hospital 350 m

8.7

Excellent

Location rating score

Inside city center
Hygiene Plus
Wellness
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Health and Medical
First aid kit
  • Airport transfer

  • Free Wi-Fi in all rooms!

  • Currency exchange

  • Sauna

  • Breakfast [free]

Your dates are popular among travelersUsers are booking a place in Phnom Penh every 13 minutes on Agoda.com
Value for money8.5
Distance to city center0.5 km
Location rating8.7
Nearest airportPhnom Penh International Airport (PNH) - Cambodia
Distance to airport9.5 km

Rooms available at Palace Gate Hotel & Residence

Exceptional
Room comfort & quality
9.2
Studio Twin Room
...
  • Room size: 50 m²/538 ft²
  • City view
  • 1 queen bed and 1 single be...
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Presidential Suite
...
  • Room size: 73 m²/786 ft²
  • Park view
  • 1 double bed and 1 queen be...
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Studio Double Room
...
  • Room size: 50 m²/538 ft²
  • Park view
  • 1 king bed
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Premier Double Room
...
  • Room size: 56 m²/603 ft²
  • City view
  • 1 king bed
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Family Suite
...
  • Room size: 110 m²/1184 ft²
  • River view
  • 2 double beds
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King Suite
...
  • Room size: 63 m²/678 ft²
  • Balcony/terrace
  • 1 king bed
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FAMILY ROOM PALACE GATE
...
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    Palace Gate Family Suite
    ...
    • Room size: 110 m²/1184 ft²
    • Balcony/terrace
    • 2 king beds
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    DOUBLE SUPERIOR CITY VIEW
    ...
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      Room #109244615
      ...
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        Frequently asked questions

        What time is check-in and check-out at Palace Gate Hotel & Residence?

        Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

        How do I get to Palace Gate Hotel & Residence?

        Palace Gate Hotel & Residence is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 20 USD. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. A stay at Palace Gate Hotel & Residence also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the hotel. For those who wish to drive their own cars, Palace Gate Hotel & Residence has a car park that's close to the hotel. Parking is free for guests. Parking options include a full-service valet for total ease. If you're looking for an easy way to get around Phnom Penh with private transportation, the hotel can arrange both taxis or car rental.

        Is breakfast offered at Palace Gate Hotel & Residence?

        Start your mornings right, with the continental and buffet breakfast options offered at Palace Gate Hotel & Residence. There's an additional charge of 10 USD for adults and 10 USD for children if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

        What are my dining options at Palace Gate Hotel & Residence?

        Palace Gate Hotel & Residence features an on-site restaurant for your dining convenience. To meet any special dietary requirements, halal diet is prepared with the utmost care and attention.

        What restaurants are nearby Palace Gate Hotel & Residence?

        Restaurants including Quitapenas, The Vegetarian and The Corn are popular in Palace Gate Hotel & Residence’s neighborhood which is known as Sangkat Chakto Mukh.

        What popular shopping places are close to Palace Gate Hotel & Residence?

        Located in the Sangkat Chakto Mukh area, Palace Gate Hotel & Residence is close to great shopping choices like Hong Kong Center, Lotus Silk and Phka Kn'jay Fashion Boutique.

        What are popular attractions near Palace Gate Hotel & Residence?

        Palace Gate Hotel & Residence’s location in the Sangkat Chakto Mukh neighborhood makes it close to famous attractions including Independence Monument, Statue of King Father Norodom Sihanouk and Cambodia-Vietnam Friendship Monument.

        Show more questions
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        Explore the neighborhood

        What people love about Palace Gate Hotel & Residence

        • 9.6

          Exceptional

          "We got a free upgrade from a studio room to a king suite."

          Nathan

          |

          February 18, 2021

        • 9.6

          Exceptional
          Breakfast

          "Breakfast was delicious and have a lot of variety."

          Adrian

          |

          February 17, 2021

        • 10.0

          Exceptional
          Location

          "Very good and convenience location to stay with."

          LEE

          |

          July 1, 2019

        Property ranking|Compared to 816 Phnom Penh properties
        See all rankings
        Room comfort score
        9.2/10
        Room size
        67 sqm.
        Cleanliness score
        8.8/10
        Value for money score
        8.4/10
        Better than
        99
        %
        of Phnom Penh properties
        Bigger than
        94
        %
        of Phnom Penh properties
        Better than
        93
        %
        of Phnom Penh properties
        Better than
        91
        %
        of Phnom Penh properties
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        Overall rating:

        8.6

        Excellent
        720 reviews
        Cleanliness
        8.9
        Facilities
        8.1
        Location
        8.7
        Read all reviews >
        What travelers say they love:
        The apartment was very big, clean and comes with a kitchen.
        Marian from Germany
        Group
        More about Palace Gate Hotel & Residence

        More about Palace Gate Hotel & Residence

        Palace Gate Hotel & Residence, located in Sangkat Chakto Mukh, Phnom Penh, is a popular choice for travelers. With its location just 0.5 km from the city center and 14.3 km from the airport, this 4-star hotel attracts numerous travelers each year. With its convenient location, the hotel offers easy access to the city's must-see destinations.

        Palace Gate Hotel & Residence offers impeccable service and all the essential amenities to invigorate travelers. Free Wi-Fi in all rooms, 24-hour security, daily housekeeping, fireplace, private check in/check out are just a few of the facilities that set Palace Gate Hotel & Residence apart from other hotels in the city.

        Guests can choose from 54 rooms, all of which exude an atmosphere of total peace and harmony. Besides, the hotel's host of recreational offerings ensures you have plenty to do during your stay. When you are looking for comfortable and convenient accommodations in Phnom Penh, make Palace Gate Hotel & Residence your home away from home.

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        Most talked about facilities

        Breakfast

        20 mentions

        Housekeeping

        14 mentions

        Swimming Pool

        8 mentions

        View

        3 mentions

        What they offer

        9.6

        Exceptional
        Staff 

        "ALL of the staff were very friendly, polite, and helpful."

        Nathan

        |

        February 18, 2021

        View all reviews
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        Nearest essentials

        Distances shown are straight-line distances on the map. Actual travel distances may vary.
        Show less

        Food and dining

        Breakfast options

        American
        Asian

        Restaurants on site

        Restaurant
        Cuisine:Asian

        What's nearby

        Distances shown are straight-line distances on the map. Actual travel distances may vary.
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        Property's guest policies

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        Some helpful facts

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        Reviews of Palace Gate Hotel & Residence from real guests

        Provided by verified guests of Agoda
        8.5
        /
        10
        Cleanliness8.9
        Facilities8.1
        Location8.7
        Room comfort and quality9.2
        Service8.6
        Value for money8.5
        High score for Phnom Penh
        Rating
        9+ Exceptional (119)
        8-9 Excellent (45)
        7-8 Very Good (50)
        6-7 Good (10)
        <6 Below Expectation (23)
        Time of the year
        Mar - May (59)
        Jun - Aug (69)
        Sep - Nov (45)
        Dec - Feb (74)
        Don't miss out!Users are booking a place in Phnom Penh every 13 minutes on Agoda.com
        All guests (473)
        All room types
        All languages

        Show reviews that mention 

        Showing 247 verified guest comments
        12345
        9.6
        Exceptional
        Adrian from United States
        Couple
        Studio Double Room
        Stayed 2 nights in February 2021

        Amazing: We’ll be back”

        We thoroughly enjoyed our time as a family at Palace Gate Hotel & Residence. The staff and management are well trained and super helpful. They kindness was shown from the moment you walked in the door. Very professional in their work, courteous and kind in their service, and generous in giving our a free room upgrade and late checkout upon request. They decorated the room for my wife’s birthday surprise and gave the utmost diligence to ensure our enjoyable stay. Breakfast was delicious and have a lot of variety. You’ll enjoy this place. The pool and gym are indoor and clean. THANK YOU Palace Gate!

        Reviewed February 17, 2021

        See room deals

        Dear Adrian Thank you for choosing Palace Gate Hotel & Residence , On behalf of the entire team we would like to express our heartfelt and sincere gratitude for your wonderful review which have been shared with all of our Heartiest with great pride. and we look forward to welcoming you back again in the near future. Kind regards, Devid Prak Senior Hotel Manager

        Responded September 06, 2021
        Palace Gate Hotel & Residence
        9.2
        Exceptional
        simon from United Kingdom
        Solo traveler
        Studio Double Room
        Stayed 5 nights in December 2016

        Self catering/hotel rooms next to Royal Palace ”

        Lovely modern interiors/exteriors but retaining a classical period charm with an indisputable French feel to the establishment. Rooms cater for longer term residents with kitchen/cooking facilities. Views sumptuous from balconies over Phnom Penh from a quiet and safe side street. Only minor quibble would be breakfast, lack of fruit varieties on offer (no mangos , papayas, bananas which are plentiful in Cambodia), and although attempting to cater for both Asians and Western tastes, the offering somehow didn't get it right either way as it was trying to please all tastes. Definitely a breakfast more geared up for European sensibilities - croissant, yoghurts, wheat cereal etc. Fried Rice and Egg noodles both disappointing. No evening restaurant service but plenty of choice in Phnom Penh and delivery to room feasible. Khmer staff extremely welcoming, courteous and friendly. Would stay again and recommend.

        Reviewed January 05, 2017

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        9.6
        Exceptional
        simon from United Kingdom
        Solo traveler
        Studio Double Room
        Stayed 2 nights in February 2017

        Delightful Mix of Modern Classical”

        Fabulous Neo-Classical Hotel and service apartments close to the Royal Palace and the gentrified intersection of 19 and 240 Street with its wine shops, charcuterie and restaurants. Spectacular views of Phnom Penh and all rooms with balconies. Very friendly staff and manager Fahdi is very welcoming and accommodating. This is is my second visit and I would highly recommend a stay here.

        Reviewed February 17, 2017

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        10.0
        Exceptional
        Alberto from Spain
        Family with young children
        King Suite
        Stayed 4 nights in February 2020

        Top 10 hotel”

        I’ve been in more than 10 different hotels in Phnom Penh and this is the best one, for me and for my family (I came with my wife and my 2 years old baby) the top ten hotel. There’s nothing to regret, and for those who talk about problems here, they should talk with the recepcion because they’re really fast and 100% problem solving. I booked the family room, it’s amazing, it’s like my own house, with the kitchen, the sofa, paceful, much light, good air conditioner and nice bathroom. But the best of all here is the awesome and magnificent attention of all the staff, everyone speaks english, all of them understand us and treat us pretty nice, but in special and due her comely, fair and lovely attention Lun Srey Pech, who was every day in the breakfast time playing with my kid and attending us really well. I will come back here again for sure during my next visits to Phnom Pehn for sure. Thank you!

        Reviewed February 08, 2020

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        Dear Alberto Greetings from Palace Gate Hotel & Residence , We would like to thank you for choosing to stay with our resort during your recent visit to Phnom Penh Cambodia . We are delighted to learn that you had an excellent stay with us and particularly value our Resort. Your comments on the service provided by our hotel Heartiest are most gratifying and will be shared with the whole team. It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again near future Kind regards, Devid Prak Senior Resort Manager

        Responded September 06, 2021
        Palace Gate Hotel & Residence
        9.2
        Exceptional
        Samantha from United States
        Group
        Family Suite
        Stayed 4 nights in February 2020

        Nice hotel”

        It was a really nice hotel, staff was friendly, breakfast was amazing, and the massages were great. Only thing my friends and I did not like was that we used some vietnam shot glasses we bought in vietnam and when the cleaning people came they took my friends shot glasses. It was returned but that was disturbing. Other than that, I wish they had small wash cloths and I dont get how this is the sister hotel to the palace gate hotel and we have to pay to use the pool. It should be free. Or a pass where you pay once for the length if your stay should be offered.

        Reviewed May 07, 2020

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        Dear Samantha Greetings from Palace Gate Hotel & Residence , We would like to thank you for choosing to stay with our resort during your recent visit to Kohrong Sonlem Cambodia . We are delighted to learn that you had an excellent stay with us and particularly value our Resort. Your comments on the service provided by our hotel Heartiest are most gratifying and will be shared with the whole team. It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again near future Kind regards, Devid Prak Senior Resort Manager Palace Gate Hoetl & Residence .

        Responded September 06, 2021
        Palace Gate Hotel & Residence
        10.0
        Exceptional
        Stephen from Australia
        Solo traveler
        Studio Double Room
        Stayed 8 nights in June 2018

        Exceptional”

        I stayed at the Chateau the Meliya Hotel & Apartment for 8 days from June 12, 2018 on the recommendation of a friend. My experience was fantastic. Friendly staff both at reception and waiter Bunny in the dining Room was just the best. The reception staff are very helpful and respectful, the housekeepers kept my room in first class condition and the security staff always ensured that I was safely transported to my destination and there to greet me on my return. This will be the hotel I will use whenever I am in Phnom Penh. Thanks, guys you were amazing.

        Reviewed June 29, 2018

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        Dear Stephen, Very more appreciated and wonderful via your review. To be honestly and truely, we will share this to our team to make more better and better on service and maintence to be meet customer's satifaction. we also thakful for treating us true feeling and all most positive thinking during staying with us for 8 days last June-18. we're please to welcome you next time again if you book us direct or email. Regards, Sam Ath

        Responded August 10, 2018
        Palace Gate Hotel & Residence
        10.0
        Exceptional
        Bernd from Germany
        Couple
        Studio Double Room
        Stayed 14 nights in November 2020

        Exceptional value for money”

        Palace Gate Hotel & Residence not only gives you exceptional value for money, but beyond that provides peace of mind and a feeling of home away from home.

        Reviewed December 05, 2020

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        Dear Guest, We are very delighted to hear that you enjoyed your stay at Palace Gate Hotel & Residence. We hope your next stay is just around the corner. Please feel free to let us know if there is anything we can help you with. Yours Sincerely, Palace Gate Hotel & Residence

        Responded December 24, 2020
        Palace Gate Hotel & Residence
        8.8
        Excellent
        Greg from Canada
        Business traveler
        Studio Double Room
        Stayed 3 nights in February 2017

        Excellent”

        I have stayed in a number of hotels around the riverfront area of Phnom Penh. This hotel is excellent and I recommend it. The only drawback is its location next to the Wat. On my first day the Wat was carrying out a fund raising and high volume solicitation was being broadcast all day. As my room overlooked the Wat it was very loud and I could not work in the room but after that one day, the rest of the stay was excellent.

        Reviewed February 24, 2017

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        9.0
        Exceptional
        Azlan from Malaysia
        Family with teens
        Presidential Suite
        Stayed 2 nights in September 2015

        nice, clean, helpful staff and fantastic location.”

        room ambience, staff and location

        Happy and enjoy. Feel relax after coning back from site seeing in Phnom Penh as you know the conditions and cleanliness of the city really disturb. But you feel release once you are back to the hotel.

        Reviewed September 27, 2015

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        9.6
        Exceptional
        James from Canada
        Couple
        Studio Double Room
        Stayed 28 nights in September 2019

        Exceptional”

        We enjoyed are stay very much. The staff and service are excellent. The hotel is well located in a peaceful part of central Phnom Penh. We highly recommend this hotel.

        Reviewed October 02, 2019

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        Dear James, Thank you for your kind review and for choosing Palace Gate Hotel & Residence. We are delighted that you enjoyed your stay with us. We look forward to welcoming you again in the near future. Yours Sincerely, Palace Gate Hotel & Residence

        Responded December 20, 2019
        Palace Gate Hotel & Residence
        9.6
        Exceptional
        GLORIA from United States
        Solo traveler
        Studio Twin Room
        Stayed 3 nights in March 2019

        A Pleasant surprise especially when saw neighborhood. But this is Cambodia”

        I was pleased with the room overall, clean, spacious and satisfactorily decorated. The whole place is as advertised in pictutes. The towels & bed linens were white and provided daily. Kitchen was a plus and as advertised had everything. I did not cook but microwave was used. Breakfast buffeted provided with hot a d cold. Omelets if wanted, juices,cold cereal and hot meats,etc. Disappointed with the restaurant's dinner menu which was basic & not much variety. Don't go by the online restaurant pictures, this was another hotel restaurant. I did not eat dinner at Chateau but did eat 1 night at the other restaurant,,Mealea. Awesome foods but high end. I would stay again if return to Cambodia. The view was to front with temple and Royal palace very close.

        Reviewed March 26, 2019

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        7.2
        Very good
        George from Hong Kong SAR, China
        Business traveler
        Studio Double Room
        Stayed 1 night in October 2018

        Spacious apartments as hotel ...”

        Owned by the same group as the Palace Gate Hotel, The Meliya books out their furnished apartments per night when they're not occupied by tenants. So this place is more like a serviced apartment building than a hotel ... which means the rooms have kitchens with dishes and appliances for you to use. It's a little excessive if you're just in town for a night on business, but I could see it being really nice with a family or for a longer hotel stay. Rooms are good, I've never used the facilities ... the staff can be a bit less than attentive (because they're apartment staff, not hotel staff) but all in all I can't really complain about the experience. It's a good place to stay.

        Reviewed February 08, 2019

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        9.6
        Exceptional
        Loong from Philippines
        Group
        Presidential Suite
        Stayed 2 nights in September 2018

        Always the first option”

        have been staying here whenever there is a visit to Phnom Penh

        Reviewed September 15, 2018

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        10.0
        Exceptional
        Diana from Indonesia
        Couple
        Presidential Suite
        Stayed 1 night in March 2018

        Beautiful jewel in center Phnom Penh ”

        I love everything about this hotel. Location was prime, near the Royal Palace and Independence monuments. Many good eateries arround the place. Hotel design was beautiful, with spacious room and comfortable beds. We arrive early and they let us checked-in early which was very appreciated.

        Reviewed April 04, 2018

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        Dear Diana, Thankful for your time to stay with us, we're delighted to share this comment and keeping our service to be stable and an improvement. We look forward to hearing and seeing you soon. Regards, Sam Ath

        Responded August 10, 2018
        Palace Gate Hotel & Residence
        9.2
        Exceptional
        Markell
        Business traveler
        King Suite
        Stayed 3 nights in October 2017

        Great location, friendly staff”

        After many trips to Asia, this was my first visit to Cambodia. The Chateau the Meliya turned t out to be an excellent choice. My suite was spacious and clean with everything I needed and a balcony with a great view. The breakfast made a great way to start the day with good quality food, great omelets and great smiles form the staff. As my future travels will now take me to Phnom Phen, I will make the Chateau my regular hotel in town.

        Reviewed November 04, 2017

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        10.0
        Exceptional
        Jayden from China
        Solo traveler
        Studio Double Room
        Stayed 2 nights in August 2020

        Great Amenity, Good Service”

        I have been living in this hotel for 17 days, and I can assure you the place is one of the best options. Even the cheapest room has a minimum space of 50m2 equipped with the whole kitchen, a sofa, a safe, and a fridge-freezer. The view from the window is beautiful. Staffs of the hotel are nice. The buffet service for breakfast is not the best but sufficient. Guests can also dine in for lunch and dinner. The laundry service is convenient but pricey compared to local facilities where works weigh the cloths. They also have massagers to door, which is unusual under nowadays coronavirus pandemic. One thing that confused me is that they delivered my takeout upstairs on my first day, but later they called me and asked me to fetch it in the lobby instead. Maybe they got lazy and did not want to do that every day. I know most travelers may stay in Lyve Inc, and a lot of friends of mine lived there, but I strongly believe this hotel is a better place to live.

        Reviewed August 21, 2020

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        Dear Guest, We are very delighted to hear that you enjoyed your stay at Palace Gate Hotel & Residence. We hope your next stay is just around the corner. Please feel free to let us know if there is anything we can help you with. Yours Sincerely, Palace Gate Hotel & Residence

        Responded November 25, 2020
        Palace Gate Hotel & Residence
        9.6
        Exceptional
        Guy from Australia
        Business traveler
        Studio Twin Room
        Stayed 1 night in September 2017

        Great stay at a nice apartment hotel”

        This was my first third stay at this hotel. I stayed in the same room as on my previous stay, which is the one with twin beds (I also had a traveling companion on this stay) and kitchen. The room was comfortable as usual, although the sunlight can be very bright and intense in the morning so take care when opening the shades then. Breakfast was adequate, nothing special and the same as on the previous occasions I've stayed, but as an apartment building where many (perhaps most) guests are long-stayers, the hotel is more geared towards these guests who normally make their own breakfast or eat out instead.

        Reviewed September 15, 2017

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        10.0
        Exceptional
        Loong from Philippines
        Group
        King Suite
        Stayed 2 nights in August 2018

        Good choice”

        Spacious and clean room, breakfast selection ok. restaurant and Palace is within walking distance. Definitely will go back again

        Reviewed September 07, 2018

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        10.0
        Exceptional
        HUI from Singapore
        Couple
        Family Suite
        Stayed 3 nights in October 2017

        Exceptional”

        Excellent in all areas, thumbs up!!!.. Will stay Chateau The Meliya if visit Phnom Penh again.

        Reviewed October 27, 2017

        See room deals

        10.0
        Exceptional
        Jayden from China
        Solo traveler
        Studio Double Room
        Stayed 13 nights in August 2020

        Great Amenity and Service”

        I have been living in this hotel for 17 days, and I can assure you the place is one of the best options. Even the cheapest room has a minimum space of 50m2 equipped with the whole kitchen, a sofa, a safe, and a fridge-freezer. The view from the window is beautiful. Staffs of the hotel are nice. The buffet service for breakfast is not the best but sufficient. Guests can also dine in for lunch and dinner. The laundry service is convenient but pricey compared to local facilities where works weigh the cloths. They also have massagers to door, which is unusual under nowadays coronavirus pandemic. One thing that confused me is that they delivered my takeout upstairs on my first day, but later they called me and asked me to fetch it in the lobby instead. Maybe they got lazy and did not want to do that every day. I know most travelers may stay in Lyve Inc, and a lot of friends of mine lived there, but I strongly believe this hotel is a better place to live.

        Reviewed August 21, 2020

        See room deals

        Dear Guest, We are very delighted to hear that you enjoyed your stay at Palace Gate Hotel & Residence. We hope your next stay is just around the corner. Please feel free to let us know if there is anything we can help you with. Yours Sincerely, Palace Gate Hotel & Residence

        Responded November 25, 2020
        Palace Gate Hotel & Residence
        12345
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